Kent RO Complaints & Reviews

KENT RO has been malfunctioning frequently during last few months . It was under AMC - different reasons given every time - service engineer was asking for amc to be changed...

Kent RO — Kent RO KENT CHARGED RS 1000 During WARRANTY PERIOD [not even 1 year] - Now again it is not working properly - Again charging... : Without any resolution the complaint as been marked as resolved......

Kent filter parts were changed last month this year(2022) and within a week, it stopped working.The serviceman charged us with Rs-5600 for a duplicate product and on repeated calls, he is denying and is not taking any charge for his unethical service and his response is pathetic.

There is no separate forum developed by Kent to hear such complains.in the name of big brand, they are looting us with duplicate products, even I...

Case I'd[protected]
Always have to struggle to get service done for my Grand plus new mineral RO...

Service of my Kent RO was done on 15th February 2022, soon after service my Kent RO started leaking, i found the water leakage was from my Kent RO, i called the service company and they sent the same engineer again, and he informed me that the bucket is broken and i should buy new bucket. Since my Kent RO is new it was a surprise how my bucket got damaged when no one except him touched the Kent RO. when I comforted him he said this can be...

I have kent grand plus RO which is under warranty. It was making a beep sound after which i registered a service request in Oct 2021 and following parts were changed by the engineer -
carbon filter, sediment filter, Ro membrane and FRT.
The engineer did not provide any bill or service report even after several reminders.
After some days the RO again started making the beep sound, i again lodged a service request. The...

It has not been even a month since we changed our RO purifier machine, but within a week it starts beeping again, not working.The company customer care is not picking up our phone after repeated requests to change the machine purifier parts as it comes under the 6 months of warranty period.The new purifier machine parts didn't even worked for a week, hence confirming the duplicacy of the original product.Kent service centre, we didn't expected...

It has been bought to your notice that I had replaced all the filters in the month of April 2021 (11.04.2021). In the month of December 2021, I faced similar problem what it was shown in the month of April 2021. I lodged complaint vide request No.[protected], Dated - 22.01.2022 and service engineer came to my residence and he told me that it's need to replace all the filters again which has been replaced in the month of April.
My...

Kent RO — KENT CHARGED RS 1000 During WARRANTY PERIOD [not even 1 year] - Now again it is not working properly - Again charging - Case is not resolved...

Again Repair, KENT Machine is taking too long to fill the tank... KENT Technician is asking RS 4000 to change some part... This is costing too much...

Please increase parts warranty from 1 year to 4 years …

or

Please provide...

Hello all,

This is regarding Kent RO service, 1 month back my RO's motor got replaced so there was new motor attached to the filter. Suddenly within 15 days when the technician came for service, motor stopped working, upon calling technician somewhat he destroyed the whole motor. Now they are asking me to purchase new motor for my filter. How these people are making it as a business, They are FRAUD. They themselves destroyed...

The company claims charges for changing SEDIMENT FILTER, CARBON FILTER and others during Warranty period of one year.
I spent Rs. 15, 364/- for purchasing "11106 KENT ACE" on[protected]....

Dear Team My Kent RO is nor proper working. Please resolve my issue ASAP....

I have sent mail to you about my problem about your product, still problem as it is, only your service guy contact and ask to replace pump, filter etc, this will be cost[protected]inr. I have already spent 3500inr one time and 3000inr one time and every time of servicing 400-500 inr on Kent ro, including now repair amount total amount will be 15000inr, can you tell me the new product amount. As per my experience Kent is not reliable, I think...

I would like to complaint against SSV enterprises. They are authorised service partners of Kent RO. We have a Kent RO at out home. Last year we had called KENT RO customer care who had allotted SSV enterprises to do the servicing. The technicians had come to our home on 14th January 21 and checked the filter. They told us that the filter, cartridge, bulb and tap would require replacement. They also lured us into buying AMC for 1 year(ref...

We bought a Kent Maxx Water filter 6 months ago. And we got a faulty product. Everytime the technician comes and charges extraa money....

Sir,
Yesterday I raised a service request for Kent ro, the dealing service agent was very arrogant and not not working in proper behaviour.
Therefore, I request you to look into this matter...

Issue: Complaints
1. I dont know the service engineers are qualified or not..Every time they perform repair within 15 days device stops working and again after 15 to 20 days machine gives trouble ..every time they visit they charge around 400 service charge excluding spare parts charge.. my doubt is that they are wantedly making machine to mulfunction. Karimnagar service engineers of himagiri enterprises are very good..
2.They...

Tired of booking for service right from 18th Feb 2022. Everyday promises are made that the technician will come, But no response so far.
N RAMAKRISHNAN
[protected]...

I gave complain yesterday about the defective machine. When I purchased the machine, it is defective but Kent person told to repair as it can't be replaced. I don't understand paying for new machine, one customer will get a defective machine. Again same problem arrises but after complaining the service man is playing since morning mentioned that reaching in 30 mins. It is like a mental torture to me and my old aged parent. Let me know the...

I have purchased KentOR Feb 2021, I have requested 6 times service requests and 3-time filter changes. Now they are saying relace the main filter which near 3000 rupees cost....