Kent RO Complaints & Reviews

Sir/mam
I am a kent user since last 10 years .From last 10 days my kent ro is defected so i book a service appointment on[protected] but today is[protected] and there is no any service executive visit here. So tell me how can we trust on your product. Your employees are soo loose whenever i call them to book a service then they say that you are not registered but i am registered through the app so how can they say this . It not happens...

5400 + is the replacement every year for filters.

How it can be afforded ?

Need immediate solution on this...

I have registered my service request via Kent RO application on 01/04/2022. My RO was not working. I was promised that technician will visit within 24 hrs. No technician visit done even after 18 days . I called customer care on each and every day and I was promised to serve within 24 hrs. No technician appointed and no solution done for my service request. My service request number is[protected]....

Our KENT RO water purifier fell down from the wall mount within 3 years o[censored]sage, while this was a brand new product bought by us 3 years ago. The quality of plastic used in purifier's body is very bad. Now the charges for the repair of the same are also very high....

Sir,
i have registered for routine service of my kent RO on dtd 05/04/2022 with case id[protected] and technician visited on 07/04/2022 and changed RO membrane, carbon filter and sediment filter and charged me Rs 4000.
Earlier my filtered water was clear but after service it appear cloudy with particles in water but techinician said it will clear after 2 to 3 complete filtration but when it didn't clear even after 2 days...

Service engineer visited at home for service after send the request for service.

As per him there was some filter issues and that was to change with new filter at cost of 3750.00

After all discussion I have asked to him to change the same.

After his complete the service seen there was some issues into Lcd screen as there was one spot.

I have asked to service engineer what is this...

This is really disappointing to know that in spite of the complain raised for an urgent issue of Kent Purifier not working with the Kent Customer Care, the next day it was found that my complain number stands cancelled. There is no one’s responsibility to inform on the same as well. We were waiting for Kent engineer to call back for the visit. This is really patheic from the service point of view. Even the Engineers send are not upto mark....

After service request, pune Kent vendor ( wagholi) had sent their engineer to to fix the alarm problem. First at all that engineer forced me to change the memron ( cost 2700).
1.Changes the different filter, again alarm of my filter continue.
2. Changed memron, again filter sound is continuing.
3. He said that after changing the memron, if the alarm sound continues, will replace with your old memron.
4. Now at...

Dear Sir/Madam,

I purchased Kent water Purifier Grand Star Model on 24-Dec-2020.
Recently on 9-March-2022, it started making a lot of sound/noise, while we started the purifier button on. Also when leaving waste water, it was leaving very hot water with smoke.
I called Kent's customer care number [protected]. Then they assigned the guy below to check this issue on 10-March-2022. The person's name was shabaz (Mobile...

Hi, I have Kent RO pearl model We are having an issue with it, There are ants coming in machine's tank. My parents are literally tired of removing those ants from past 1 year After 1 or 2 days, ants come from the backside, although we tried every possible way to stop them. We do not understand how ants entering in an airtight container.
I already spent 20k for machine and extra cost for services for this worthless product. In spite...

Hi,
Yesterday i have purchased & installed the Kent RO (Grand +) Product. I directly co-ordinate one of the sales person Mr. Mohan Raj. I have received the warranty Card vide Product serial no. KR[protected] and have purchased the same for Rs.18, 500. At the initial discussion it was discussed for Rs.18, 000 but on installation date i have to pay Rs.18, 500/- I paid advance of Rs.2500 on 5th Apr 22 and the balance Rs.16, 000/- on 6th...

Kya bakwass product aur service providing hai ye. Ek saal me kharcha baitha diya hai ek saal me char baar filter change krke gya hai. Kal hi filte4 change kiya hai aur aaj pani nhi aa rha kya bakwas product aur services hai.

Ya fir ye log sirf paisa khane k liye ye change krna hai vo change krna hai bolte rhte hai...

My registered service request is[protected]. I have requested service for my machine on 2nd April. I requested for 10am. They said they will come in the evening calling me at 10.15. Then i got a msg that they will come by 5.30pm. They called at 7pm and I was not home by then. I told them I will back by 8. And he said if it is before 8 call me, if not don't call and he will take of care it in the Mrng. He didn't even wait for my reply before...

After reinstalling Kent RO at new location the
appointed personnel fitted the tap to the inside
pipe that broke the brass lining(with threads
which connects inside pipe with the tap). This
stupidity of his costed me Rs 4000 and mental
harassment by the owner. I had to call another
plumber to fix this issue who had to break the
tile also behind the tap in order to replace the
brass lining.Absolutely...

I have purchased a kent grand plus zww9 Ltd Water purifier on 23 june 2021 . Used only 8 months then water filtering very slowly ( 1 ltr water filter 1 hours) . Very bad product . complain raised but no any technician solved my problems. Still waiting....

I have paid AMC a sum of Rs. 5500/-on 30/08/2021 to Shubh Labh Enterprises, Authorised Service Franchisee of Kent. There was a free service due in February 2022 with candle change.

The service personnel keep calling me and asking if there's a problem with the machine instead of coming and servicing the machine.

If this is going to be the case, I want a full refund of the AMC I have paid for the machine....

I had called [protected] for Kent service on Fri March 25th. There was a sound in the system. The guy [protected] came at around 4.30. He took a Kent motor from his bag and also one more part SVC (not sure) and replaced it. Spent 2 hrs calling someone to fix it. He took 3500 Rs.

I assumed that it got fixed. Unfortunately, the problem got worse. The original problem was not fixed and to top it there was a leak, the area was...

We had purchased KentRO SERIALNUMBER. KR[protected]. Our Filer got damaged as per their technician and telling us to replace which costs Rs.3500/- This was not told us before buying the product. They told us only you have change the filter once 2-3years. Please look into this....

I have called the local kent representative and they have come for service.
Now, after using my Kent Sterling Star for the last 16-18 months they are already asking me to change the candles and the RO and making an exorbitant bill of Rs. 4000/-. This is very dissapointing that KENT is looting the buyers on after-sales.
I have been a long time user of Aquaguard and have never faced issues like this. KENT RO kindly consider making...

My ro is not working and in response to complain i get a feedback promising action in several days - is it a holi joke ?...