Kent RO Complaints & Reviews

Dear sir,
I have purchased a kent Supreme Plus 2020 through Amazon bearing order no[protected] on 11 Jun 2021. When I registered for installation the technician is asking transportation charges from me. which is not acceptable. I have purchased many items from various company but no body has asked transportation charges from me. suppose if any technician will come from delhi to Assam for installation then customer have to...

I am using kent ro serial no. Kr[protected]. Right now water quality is not good. So i want servicing of the kent ro....

On 10th June 2021 a service technician came to fix my Kent RO water purifier. The only problem was that it's candal was not working so we called up Kent technician to replace the candal but when came he told us that the other parts were also not working and he had to replace them so we agreed. After sometime he changed the parts that were not working and as he came from Kent company he was supposed to replace the parts with Kent parts only...

On 1st Jun'21, we called for servicing & installation of pre-filter unit in RO system.
Few parts cleaned & refixed by service person.
But the machine is giving baap/alarm continuously.
After repeated follow up, service person of your company attended it today.
He told us that all the three cylinders (membranes) are to be changed since it is older than one year.
The cost of which is Rs.3500.00.
I want...

I filled a request for kent service on 23 April. At first, they told me that there was no medium for transport so they can't provide the service immediately. But my Father works in railway and there was no such kind of problem-related to train. Then I asked them to send someone who lives in our locality but they said that there is only one service provider in your locality but currently he is unavailable. So I asked them to send any service...

Case 1:

Please refer the attachment and refund the old money I paid during warranty period - Rs 1000.

Case 2:

Today the Technician came again asking for money to change parts / Please proceed with the Service with free of cost during warranty period.

Case 3:

I bought KENT due to warranty & brand / Please resolve the issue....

Ordered a new piece from Galaxy Enterprises Chembur Mumbai and got a damaged piece... Salesman is not answering the call... Salesman name : Gaurav Dubey
Owner name: Mustafa Khan...

We purchased the product 6months ago. Suddenly RO water flow became low. I submitted a service request with a visit date for 2 days later as we had some work. But today water output completely stopped. The Kent app didn't allow me to change the service visit date or cancel or submit a new request for urgent visit. I called the vendor who sold the product. They said the service case is not assigned to them yet. And since the product is under...

During free installation your technician charged Rs 1200 while same is available @ 400 on amazon...

During free installation your technician charged Rs 1200 for pre filter assembly while same is available @ 400 on amazon...

I have an AMC for my RO unit.
Maintenance was not performed properly causing filters to be blocked and complete damage to membrane which was 9 months old!
You then charged me 3500 to replace the membrane!
You owe me a refund...

It's a fraud with me about fee receipt that not given by recognition and set 2 product worth rs 1900/-
It's a damage also ur company in town area .
I am belongs to fatehpur uttar pradesh.
Before service of my KENT RO PURIFIER, they send me sms but not send me it's otp.

Dear Customer,

Your request[protected] was registered with us & is allocated to VIKAS TV CENTRE. Please wait for authorised...

Annual maintenance costs 5500 rs for filters. I regret buying such a high maintenance product . you should be clear on filter expense while buying.
Completely unfair....

Sir, I cannot get help from Kent RO to fix the atta and bread maker. This has resulted in hardship. If the service is not provided, I recommend the readers to be careful buying kent products. I am 55 plus in age writing this complaint, and in Covid I was under huge stress kneeding with my hands and now under medical attention for the pain I am bearing.

Latha Mathew...

I have taken AMC from Kent but find Service support very poor and no monitoring of open complaints by customer care.
I had placed complaint on 05 Jun at about 10 AM. Request number [protected] and Shiv Kumar assigned. I spoke to him in morning and he confirmed for 5:00 pm. When he did not come I called him after 6 pm only to be told by him he was going home and would come positively by 10:30 AM next day. When he did not come after...

I am lodging this complaint with a very heavy heart. I had got the new RO system installed with the assurance in the AMC which is till Aug, 2022 that I will get the service after 3months.But no one came from the Aquair Service Point, Sector H, Jankipuram, Lucknow, UP for the service. After repeated trials the technician came after 6 months, and after checking the Machine he asked that the filter needs to be changed and it will cost Rs 4000.I...

Sir
It is inform you that i have purchased kent supreme mineral RO, MODEL NO- Kr [protected] and same has installed on[protected] for domestic purpose. The machine has not been functioning since long time, I have contacted with company Technician but worked performed by him not satisfactory and in result despite change of tools of machine water filter not in order. Your Technician DULU SK come to my home but not solve the problem....

Your technician wears no gloves, no shoe covers and enters the house. This is totally unhygienic. Your technician should take out fresh shoe covers every time he enters someone’s house and should wear fresh gloves every he enters someone’s house. If your company does not have this protocol, please set it up. In these covid times people don’t want you technicians coming with same shoes that he wears everywhere and touching everything...

Prefilter rate is only below 700 only, but i paying 1300. please check and refund this is not genuine work.

Service technician will charge double the cost in pre filter around 1300 rupees this is very irritating with us and cheating me......

Kent Ro Inwarranty period but services not available...