Kent RO Complaints & Reviews

Team,

Not sure why there is so much ignorance, as Kent being a reputed company still they are unable to get the problem resolved, I have got the faulty machine and it is not functioning properly, am afraid that your technician has been replaced my original parts from my machine or the products is duplicate.

Whenever am raising the service requests the tickets are being closed by backend directly without am sharing...

I bought a KENT SMART MIXER GRINDER on December 21, 2020 (Product Code 16029). I have raised three complaints on the KENT APP about the PULSE button not working and the sound of the mixer grinder was also not smooth as others. The complaints were not attended at all and after 2-3 days, it will automatically gets cancelled. The reason provided would be that the customer has cancelled the complaint. This was going from the very beginning on...

Dear sir/mam,

This is to inform you that we have to inform that in July 2020 we have purchased RO so within 8 months motor got damaged which replaced. Today again filter not working we have placed complain[protected] person name manmohan said will come on Tuesday as per the system we said that tomorrow will be holi which will be very problematic for us thn we have received call said why you arrange technical meeting on...

Sir,
Please refer to Kent RO free servicing of serial no[protected]P .
The purchase date is 27 Feb 2020 and the installation date is 29 Feb 2020 in 220 Kalidas Road, Dehra Dun - 248001 .
The free servicing has not been carried out . It seems that after sale servicing of Kent RO is poor .
You are requested to take up the matter urgently to carry out servicing as required at the earliest .
Hirak S Senbr...

ROis not supplying water & when We switch it on, an alarm beep is coming...

Very unhappy with this product due to terrible maintenance costs. First purchased it in 2017 August and with a warranty of one year the troubles & fleecing began after one year. Atleast twice a year the repairing and replacing costing about Rs 5000/- per year minimum and presently they said the motor is spoilt and will cost about Rs. 7000/-. I already spent about 20, 000/- till date on maintenance.
This is to request to make expenses...

We are not happy with Kent RO authorized service center Anwesha enterprise sodepur. Technicians are not expertise enogh to handle their service jobs effifiently.

Requesting Kent management to assign other service center on priority....

I ve complained last 7 days but there is no response from Kent. It's a really Fraud company....

Hi,

I have changed all filters of Kent. after 15 days I noticed the Green Fungus on water Container. I cleaned that Fungus, This happened first time. Again it formed within 15 days. I tried reach customer care and informed them about this problem. But Customer care executive instead of listening to my problem, talked about extra service charges.

I am from Bangalore.

Thanks & Regards
Tanmayabr...

Only one request...please replace this...worst piece of kent ro...i am totally frustrated withcthis piece.no hearing any whete...

I have installed all parts in my RO filter such as PUMP, RO, SEDiment filter, UV, CCB etc in the month of June 2020 ... It all cost to me about 8000 rupees...PUMP cost was 3500 ..But PUMP is not working properly... Now customer executive are saying that i have to again install the new pump which ll cost to me about 3500 ... Now it's the month of march ... Service is poor and products are also not genuine... Please do something in this regard......

As the product was installed this month it started leaking, the installation man checked and reported that the product is damaged and needs replacement...

Please provide service...

Filling water flow to the tank very low or too long time...

Please dont go for Kent products. I bought a Kent water softener and it is lying useless now. The service is pathetic. They reschedule the service call as though i requested them. And they simply cancel the appointment without any reason. Will never buy a kent product in my life again....

I have newly purchased KENT Pride Plus Mineral RO Water Purifier in Oct 2019, After one year 14th Oct 2020 i had replaced the full set of all filters and paid for around INR 4800+ (Case id[protected]. Now after 4 month i have been facing the same problem very quickly, Today[protected] Kent RO service engg checked the water filter and recommended me to replace all filters? again within 3months.

This is a KENT RO product...

Iron filter not working properly. After use of 10 liter, iron water is coming. Backwash not happening....

Burdwan service centre of the Kent purifier is very bad. In the servicing, the change of a tube like part was required because the purifier was not purifying the water and the machine itself was making a very loud noise constantly. We didn't realise that the servicing person installed the "OLD" part of the purifier and took ₹500 and told that if this happens again no money is needed and didn't give us any kind of receipt. The machine worked...

My RO was making a lot of sound . On the first complain no technician came but I got a message in the evening that my issue had been resolved. On complaining a second time a technician came but said the noise is normal it does happen due to the pump which incidentally had been changed a month back. This happened on the 5 th and today on the 9th the water supply from the machine has stopped. All this after paying an AMC of 5k ....

For last 5 days no technitians are coming to serve even after repeated calls by me in durgapur Kent service centre.
It has happened several times before too....