Kent RO Complaints & Reviews

My RO was making a lot of sound . On the first complain no technician came but I got a message in the evening that my issue had been resolved. On complaining a second time a technician came but said the noise is normal it does happen due to the pump which incidentally had been changed a month back. This happened on the 5 th and today on the 9th the water supply from the machine has stopped. All this after paying an AMC of 5k ....

For last 5 days no technitians are coming to serve even after repeated calls by me in durgapur Kent service centre.
It has happened several times before too....

Hi,
Refer to the above subject, i have a Kent Excell+7 Liters, which i had purchased through Amazon on Feb 2020 Order #[protected], i had paid additional amount for service guarantee for 3 years at the time of purchase, now my concern is from last two months we are complaint regarding our service issue, but no body responding and resolving our issue attached screenshot of complaint messages, today ie;[protected] technician...

I have registered my complaint many times about RO . Its clean water flow is very less. The service franchises is not taking interest on repairing....

This is a kind request to whom it may concern that I am having a RO( Kent) in my use since last 2019 from your company of repute.Presently its filters are chocked very badly as I am using this device in a hill areas situated in JNV Campus nainital situated at almora High way. I have made my complaint on your toll free no and mechanics contact number on [protected] repeatedlly .He promised many times in last 12 days that he will come and rectify...

Dear Sir, Jai Hind & Namaste !

I am your old customer & have 02 RO KENT Systems KR11014007GR & KR[protected]MY at my residence in greater Noida & Mayur Vihar Delhi.

My former RO No: KR11014007GR developed a problem & i registered the complaint which was confirmed on my mobile at 10:43 AM today(03 March 2021) vide Request No:[protected].

Mr Anshu[protected] visited my Flat No: 3J-304 AWHO Gurjinder...

No service by company.Every time tickt closed without any service. Company promise for 4 yr free service.
Kindly f di o needful.
Mob [protected]

Ukv...

Hi,

It’s been 4 days that my Kent Grand Plus is not working. Despite having an AMC, I have logged numerous complaints but every time I get only one response that our technician will come and fix the issue. But no one visited.

Even in couple of time technician‘a phone number is also shared with me. And when call them they say, they will come in an hour but no one turns up.

I tried reaching...

Not working please solve these issue...

Hello all, I bought Kent grand plus. Now it's filters are not working for which they charge 4500/- plus 2800/- in case of motor repair.
And that technician told us we have change filters every year. But for other brands like aqua and local products are charging less for filter change. Can anyone suggest which filter to buy so that I can replace new one instead of maintaining Kent with high cost??...

Our Kent RO display was destroyed during transit and the water was leaking from the tap. Service executive came but solution not provided. Product taken 3yrs back plz resolve the issue...

Team
I have filed a service complaint on 17.02 but no one is visiting.
My machine get faulted frequently.
In 2 month it's 5th times get faulted.
My register mob no [protected]....

Water full automatically of and on...

Even though I have been chasing up these guys for months. There is no proper response.

My glass kettle is still with them, promised me for a fix or replacement but no update on it whatsoever.

Product Kent Glass Kettle
Purchased from Amazon on 26th Feb 2020
Case id[protected]

Issue : Lights as well as the kettle stopped working

Last update from service center.br...

Dear Compaint team,

Very bad experience with Kent team..

I was raised service request @ kent app due to sound coming in box @ without power supply...

After that kent Enginer came & said issue in drum... This Enginer every time say need to change something-2 ... It means he is not Enginer...he is company sales guy for increasing kent business & issue facing by common people... Recently We paid...

I have purchased Kent kettle online from Amazon.in with one year warranty on 11 June 2020. The kettle stopped working properly on Nov 2020. After repeated complaints a technician from kent service center from kolkata Name Metro Sales & Services finally visited my house and tested the kettle. They could not repair the kettle and took away the kettle for repairs at their workshop on 11December 2020. Repeated follow ups with the service...

I have purchased kent superb star in august. It was all working fine until January and it started giving problems then. The TDS level always shows as low minerals, so we are not sure if the water is drinkable. We even tried raising a complaint with Kent customer care, they just come and say that sir it will show like this only and they can't do anything. Sometimes they just cancel the request for no reason. Now it's difficult for us to understand...

Hello

I want to to draw your kind attention towards incomplete information provided by your installation engineer it's been one year and a carbon filter got damage twice due to which we have to shell out Rs 1000 to replace it .

Now it came to our knowledge that it is mandate to install pre filter to keep purifying the water and it also protect the carbon filter from damage. But this information was not provided...

I have Kent Grand plus model.
I logged a complaint thru customer service.
Then 1st visit of engineer told need to replace the part-1, same part replaces 2 days gone the same issue coming filter not working then calling to engineer not respond...Then 2nd call log engineer has visited again another part replace the same issue coming again...Then 3rd call logged again another part replace the same issue again fourth-time time visit...

Hello
We have takent kent purifier on January 2020 ...almost 1year and recently we got service signal and very soon it stoped stopped purifying water ...we complaint to the customer care and some person came for service and told that we have to change total candle and it costs 4500...while taking purifier the person promised that till 3 years u will not get this problem and only we have to do servicings between...but we dint expect...