Kent RO Complaints & Reviews

Hi,
I had requested for an installation and I was ripped of by your field agent.

He said that he cannot service it and can only install it.

He sold me an external water filter for 1600 which I later found it was available for 800 as I thought it's genuine Kent service person.

He also charged 600 each for installation via 2 taps amounting to 1200 only for installation.

He...

Dear Sir/Madam,
I purchased Kent RO from Amazon on[protected].during the installation there were vibrations in the product now the product starts vibrating severe during filtration process whenever we raise a request the technician visits and says the vibrations are usual but the product vibrates severe and makes a disturbing sound.i request you to kindly address the issue and the technician visit from Varun enterprises is very delayed...

All I need is to update my mobile number since the old one is no longer functional. I'm trying to reach out to customer service via email but I see there is no such option. Can someone help me out here?...

Could you please ensure the exact date of installation kent ace plus 8 l RO. As already it has been 6 days since i received that product on 21st. And return of that product is valid till May 31st therefore I want to install it before 31st.

Please confirm the date of installation ans provide installation ASAP.

Case ID-[protected]

In starting you guys are delaying so much, i can anticipate what...

I purchased a kent ACE PLUS 8L RO water purifier and got a call from a technician on 21st May-21 that your item will be installed on Monday 24th May-21 but now 26th 8.53 pm it has been almost 2 days, none came to install that item.

In starting you guys are delaying so much, I can anticipate what kind of services I would get in the upcoming months.

Please provide installation ASAP.

Regards, br...

I purchased kent ro at lauriya, West champaran
My mobile number is: [protected]
Company has provided free service up to 3 years. I raised a ticket for the service of my RO purifier as it stopped working. A technician was earlier assigned but he denied to go to the site. I asked customer care to assign different technician which they claimed they did But, company technician is still not assigned even after 6 days.

I...

My product has water overflow problem
5 vomplain in 8 months but no response
I need replacement machine
My previous consumer complaint was resolved without any resolution pathetic is simple word for kent
Request number
is[protected].

Please don't close this without resolution
Pathetic...

I had been charged 8000+ Rs for replacement of the same machine parts within 8&1/2 months for resolving the same issues (water filling tank slowly) so sold it in exchange of buying a new machine costs me 8000+ Rs...

We have got the water purifier for 2 years now and in this two years we have spent around 15000 already on some or other parts of the filter. Horrible experience with Kent. When called customer care they are not able to understand the problem and not able to divert the call/complaint to correct contact. We have given up on Kent and would recommend everyone to try some other RO purifier and just don’t get Kent. If you buy a bisleri also...

Machine is getting on but no drop of filtered water is coming from the tap since last 2 days.

None of the local service have attended inspite of calling on their numbers. Causing great inconvenience. Kindly get the matter attended and resolved on an urgent and priority basis...

On 2/5/21, I launched a complaint on Kent official website about RO service. I got a call from the technician that he will reach my place between 1-2 pm but 2 people named Vansh and Gaurav came to my place within half an hour of the call i. e, around 12:30 pm.
Due to corona safety measures, I was wearing 2 n95 masks, face shield gloves, cap glasses etc and we kept a distance of 3 feet from those technicians.
We asked them to...

I have purchased a kent water purifier and its under warranty.
This is the 4th time I am facing water overflow problem in last 8 months and first problem is starting second month of purchase.
Every-time technician come and replace part.
They are not replacing entire product as this is faulty piece. I have paid premium price of product please help.

Server request has been made on there portal website but...

I have purchased KENT RO Purifier new Grand model on 15th July, 2020

till then, till today as of now - we are facing issues on this Model.

service team always reacts, that water consumption is high, hence issues.

we are shocked to hear such comments from service team. if this product is not ready to handle water purification then what is the use of it.

is there anyone in KENT orgainsation...

I procure Kent Maxx water purifier from Amazon delivered on 06/05/2021.Next day (07/05/2021) technican from service centre namely Lateef came to my home for installation of the machine. He insisted me to install prefilter also although I told him that we don't need it as water from this side is pure with TDS>80-85.But he insisted and kept a prefilter without installation in my home and told that it is Kent original and will install...

I have a kent mineral ro water purifier at my home and it was working fine but from last few days after the service of the product the water started getting dirty and later on it was showing insects in water....

Hi My name is Ronak and i have take. An AMC from your authorized service centre his name is Pintu and his no is[protected]
I have paid 6500 for comprihensive AMC where every thing was covered including the electronics... now when he sold me the contract he did not change any of the filters and twice he sent his person at my place where once the machine was leaking as the sensor not working he charged me 3000 and once just to add a...

I ve lodged a complaint regarding servicing of my RO purifier on 08/05/21. its was newly installed on 14 Dec 2020. The snag was outlet water flow is stopped and we are drinking unfiltered water. On 10/05/21 as I didn't get any response from anybody, I managed to get the number of Regional manager Mr. Ajay Sharma and talked about the incident. He connected the call to Mr Rahul kumar kamboj (Pure water solution, saharanpur) and I was asked...

Dear Sir / Madam,

I am writing to you to raise an issue about: Consumer Electronics

The issue that I have experienced was: This is a water purifier of Kent, product name Kent supreme 2020, product-11111.i made the purchase on[protected] & the installation date is[protected]. From the time of installation the device is continuously creating some or other type of issue every 3, 4 weeks. Now the product is in warranty...

Water flow get reduced within 1 month after service, product bought in dec-20 & it is under warranty...

I have purchased Kent Grand plus RO (Sl. no. kr[protected]) on 26th June 2020 from Telesara Electric Store, Bhilwara, Rajasthan.
I am facing issues in RO from a long time. RO stopped working after 1 month of installation. Every month service person comes and change the membrane. I have asked Kent multiple times to change the machine.

Machine is still in warranty period, but now Kent is not even providing service for...