Kent RO Complaints & Reviews

Hello,

Find attached herewith photographs of water tank found during your service representatives.Many a times service was done by your representatives.

Today service representative visited at my place (i.e 13.08.2019) .Heavy dirt was found in the water tank. As commited by kent, no dirt can reach water tank and RO will immediately, if dirt try to pass through.
I don't understand how this much dirt had...

Date of incident / service : 10th august 2019
Product : kent maxx water purifier
Sector : consumer durables/ water purifier
Warranty status : yes
Serial no. Kr[protected]

Service tag no. [protected]
Job sheet /invoice no. 3668

I had requested for routine service of water purifier. The service engineer changed the following parts & charged for these items
1. Carbon filterbr...

Dear sir,

This is to inform you that i have buy ro on may 2018 and last service done on may 2019 on that time my ro notworkibg properly the water was very hard and the same time i had buy amc of the same and the ro condition will remain the same but now my ro giving regulybeep and i had complaint again then executive told us your filter not working and would be replaced and you have to bear charged of rs.3750 and i had told...

Hi This is to inform that I have been using Kent RO from last 4years but last 2 years I am very dissatisfied with the service with technicians In March I have paid 6k to technician but again I got the same complaint from June What service the technician provided is very strange evertime they are charging huge amounts now I need the recover with no cost because I am fed up with these kind of servicesI will further escalate to all my forums...

Recently i have purchased a Kent grand purifier from amazon and get it installed by authorized kent agent. During the time of installation, i have not opted to install the pre filter as i was thinking that it's not necessary, but later i realized to install one so i called the customer care and placed a request for new pre filter installation.On call, the agent told me that they have 2 options of filter, first one is 700 (small) and 950 for...

Dear concern,

On 09-may-19 i have raised a service request case id#[protected], which was assigned to technician ramesh from vansh technotrade. This technician came, when i was in office not at home, at that time my wife was at home with my 6 months old son. Technician changed some parts in machine and then get signature from wife saying that i have changed some parts, since your machine is under warranty, you do not need...

Kr[protected] serial numbered registered by mr amit kumar

Kent ro membrane is not working properly. How could it be stopped working so early as it is just 1 year 11 months old product. If it is so then i think we would have to pay this much amount (2700 rs as per technician) after every 2 years. It is not fair.
I think product was not up to the mark, when we purchased, so i request you to compensate....

Engineer visit was scheduled today but he did not visit today. He did not even inform us that he is not coming. I called him many times but he did not pick the phone. This is very irritating. I am very unsatisfied with this kind of service and behaviour. Very unprofessional behaviour. I will not buy any kent product in future....

I bought kent grand plus ro having serial no - kr[protected] on 18th july-19 and installation request was generated with request no.[protected]. After discussion with technician, installation was planned for 19th july-19 along with pre-filter. Technician came and installation done without pre-filter. He told that they don't have pre-filter in stock and will installed in next two days. I. E. By 21st july-19. Since then i wait for technician...

I have taken amc from akhand enterprises bhandup, mumbai - kent authorised service centre. I have registered complaint that water is not coming from kent on july 20. Still no technician has come for service. I am bound to buy bisleri daily. Moreover my wife is also not well and it's difficult to manage without kent as we are so used to it. Moreover this machine was reinstalled in dec'18. Due to improper installation the machine dropped to...

Dear kent team,

I have been using your ro product for last 5 years. The maintainace cost for each year is almost 8k.in last 5 year i must spend more than the cost of the machine ilself. This is my first kent product and probably the last one.

You need to work on reducing the maintainace cost of the product else you will loose in long term. Such maintenance cost will drive customers away from you and you will...

I have been requesting the technician visit at my house for long. My purifier is not functioning properly. We are depended on bottled water.
My request id was [protected].
The technician was scheduled to visit my house on 27-jul but didn't come or call. Then i called the customer care and they confirmed that the technician will come on 28-jul. Now all of a sudden i received a mssg that the request cannot be serviced and hence...

Dear
Sir/madam i purchased one kent ro in last october 2018. After one moth i put a complain for a sound during water coleection from filter. I request a complain and afterserviceing, compalin return. I did 5 to 6 complain but the result is same. So please take the necessary action of my problem and give a solution. Other wise i have to go for a consumer case.
I am sending you video of that sound....

I had raised an installation request to Kent on call on 17th July’19. On next day I got a call from their executive who was very rigid and rude saying that RO can only be installed on paying Rs. 950 with pre filter candle. I mentioned him the in my society there are many whose RO were installed without any pre filter. He rudely denied me and said that he will not install the RO then.

Then I spoke to Kent customer care and...

Sir i have purchased kent water softener and installed on 10 may 2019. The pcb was failed in the month of june. For replacing the part they took 15 days to replace after so much of pressure and daily pursuing with kent people.
Today one complaint was raised again. One of the technician came and gone. Without solving the issue. He don't know what to do....

Dear sir,
I am a customer of your products. I bought a new cold-pressed juicer through
Amazon in 2018 may at a cost of rs 12000. Now it is not working properly, often get struck and running slowly and stops immediately. I contact the pondicherry service centre, they told they are not familiar with doing service with col pressed juicer. Kindly help me get a service centre near in tindivanam or in chennai. I am from tamil nadu....

Request for service 1st time, service technician said all filter needs change asked for 4700/- bill. Water purifier then worked for just 20 -25 days and then it started showing red light water quality degraded. Service center franchise: aqua world, jayanagar, bangalore. Service id:[protected]. Date 24th june 2019

Second technician visited after following up 2 days, talking 30 mins to customer senior officer, escalated the...

I am surprised how high the maintenance cost is for my kent ro water purifier. There was a whistle like electronic sound for which i registered service request. The technician (Sent from some 3rd party agency) told me that filter needs to be changed and the cost is rs. 5500 + visiting charges 300.

I was baffled hearing this huge cost. I quickly searched kent website and found that filter costs rs. 200 to 500! Then i asked...

I purchased Kent Gold Plus on 22.04.2019 from M/s Kaushal, Ranchi(GSTIN-20ACVPP0714D1ZY). After one week, the product is not working properly i.e. it is not filtering the water. I lodged a compliant to Customer Care and service centre also. I also approached to the dealer where from i purchased the product.

But no help was provided to me. And all these are throwing to each other.

You are requested to please look...

I purchase Kent Ro machine before 4 months but after 2months it's creating problem ro water not storage so generally I complain log Kent helpline number my last complain logged on 22july 2019 but till now it's not solved there is technican asking for money. Some days before one technician change some parts of machine so yesterday who visited my house they said that parts not original please call that guy who visit last complain logged he...