Kent RO Complaints & Reviews

We are using your product. Now since last few months small insects are going inside. We have registered complaint with your local representative, they have send service engineere twice, but he is unable to solve our problem.

Due to above we are not getting pure water & our purpose of Purchase KENT RO is defeated

You are requested to please do the needful on priority...

I have launched complain for servicing my grand plus RO unit 10 days before. They are giving SR no[protected] initially, but they are cancelled that request no without my knowledge. Then I have contact Customer care, again they are giving new S.R. no[protected] which was also cancelled from there end. Kent company fooling me from last 15 days and there is no separate grievances redressal policy available in Kent to escalate consumer complaints...

Pl find the attached notice given to me from Kent. I want to know which social media I have published this complaint. From last week of January my machine was not working no one replied no one came for inspection. If you go through the below chain mail you can know the history of the prob.

After a long and continuous follow up the filters has been replaced on 20th feb. It was not working after that 24th may. I hope after replacing...

This is the worst product delivered. Neither the installation was done well and every day there are different issues. Today it is having UV failure. Even if we supply water. It is saying “No input water connection”

Product Details
Serial No - KR[protected]

Get the product replaced or fix it permanently....

I have purchased Kent Ro I month back. Still I complained about 5 times in a month every time service agent comes and go but no serious action made...
Now service agent comes and said buy new additional filter for 700/- then may be your complaint resolved
I want company to bear these expenses and they misguided me while purchasing RO.
I want you to take strict action against this KENT COMPANY as they are misguiding customers...

Hello

I am writing this complain for an incident happened with the service request #[protected] which I made it on 5th June 2016 at 8:22:33 PM. This is really a dangerous incident happened with your Kent RO Product (Serial Number - KR[protected]), check the below details.

Last evening after I arrived home from the office, I saw the water was constantly dripping in good pressure inside the machine on top of electrical...

Last September representative from Kent sold me AMC for one years. while giving receipt, I asked him why he is not giving KENT Receipt(in receipt company name was Lucky Enterprises ), he told me that his company having tie up with KENT Ro and this is the only procedure if we have to buy AMC outside Delhi, since he is the same person visited my service calls multiple times I believed that he is a part of KENT, I also spoke to customer service...

I'd logged a service request - [protected] ten days ago with Kent Customer Care.
I'd called them five times so far. No technician visited us.
I'd called the office that installed the product three months ago at our house. No technician has visited us yet.
They assured us of free service for up to four years - not even four months, this Kent Grand Star supposedly the best as suggested by them, has stopped functioning...

Its just been a month since I purchansed Kent product with serial number KR[protected]. The product is faulty. Whenever I rasie a service request, it is getting cancelled. I contacted Kent service multiple times and was promised that the issue would be escalated. I
Latest:- Its been a week with the product not working and no one turned up.

The service provided is pathetic....

I shifted my house on 2nd june and had dismantled the kent pearl. During dismantling the service engineer was quick to come within 1 hour, did nothing and took 300rs. I have raised a request to reinstall the kent pearl in new house and the agent named mansi told that the request is high priroity and served within 8 hrs. But till now no response from the service engineer. The most fraud part is the engineer basavanna who came for dismantling...

I had purchased a kent water purifier on 5th june 2018. On 30th may 2019 i called the kent service centre as the water taste after using the filter was bad. The service technician came on 1st june and apparently sorted the problem. On 2nd june i called kent again as the water stopped coming from the filter. Kent technician paltu visited my place made me pay rs 500 for a change in iron filter. On 4th june evening my filter stopped working...

I have registered problem with Kent RO via calling on their customer care number on Friday about leakage from Tank. They have sent a technician on Saturday 01/06/2019. He has told us that there is any issue in all filters which have been blocked because of which motor / pump is not working. So he has changed all filters worth Rs. 4600. Now after 2 days, same problem appears today i.e. 04/06/2019. I have called Kent RO registered a complain....

It is very disappointing to tell that the kent purifier broke down within 30 mins of the first service. The incident occured on 20/03/2019, we had called the technician for a regular service. The technician visited us and dismantled the purifier to check the filter. After assembling the purifier he was supposed to properly put back in the designated place which was installed earlier (The installation initially was also done by kent technician)....

I hv two issues but majorly i will start with technician behaviour which made insecure. He ws very rude, rijid & was carrying expired i-card. The moment he opened ro he said all parts are not working so gv me 4000/ to change the parts but we refused. Then we showed him our amc paper so he said its not from kent so gv me 300/... Jo main leke hi jaunga. I ws shocked to see his behaviour. We tried to chk amc since we allways call kent so howcome...

I had a complaint of water leaking from the bottom. On custome care complaint they sent service person from aqua world who suggested to replace all filter parts costing ~5 k. This was on 28th feb 2019. Just in 3 months same problem again & with same procedure, service person from different company inspected, said ro is cracked and left saying he will transfer the ticket to aqua world company. Don't understand just in 30 days product goes...

This is regarding frequent change in RO.
very much dissatisfied with the way kent servicing.

in Feb 2019 RO changed .
once change in warranty period.
again serviceman saying RO damaged.
how many times I need to change the RO.
Will give very bad review online for this type harassment.
All bills attached herewith.
Really disappointed the way company servicing.
I have blue...

Hey, i purchased kent ro 6 months back. I stopped working 4 to 5 times in that period. Last time i called kent service technician he changed parts unnecessarily and charged me 2500 rs for that. So i purcased it for 16000 and now i have charged 2500 that too my product is in warranty. So i want to make all you aware of their # service and how this company is doing fraud with customers. Basically don't ever buy kent. You will be regretting...

Hi.. The ro was overflowing without switching on the mains.. It's been more than a month we are calling and nobody coming for the service... We (Husband and wife) are both working and can only get the service on weekends but the person comes on weekdays and then cancels the request saying nobody was present... It's been 5 weeks we are not able to use ro properly... Is there any email id for grievance redressal... Please tell me the solution...

Hi team,

We called ro customer service center today and technician visited. He suggested us to change the filter, as per him filter was not working properly.
When i asked warranty period for filter then he said 3 months. We checked our previous bill and figure out that we are in warranty period then he denied to replace. Can you please ask someone to visit and replace the filter.

From
Pushpendrabr...

My kent purifier filter has burst within 5 months and there is noresolution. Customer care is extremely rude and say whatever you want to do you do, we can not do anything about it. If you want you can stop using the filter (Cost 18k). I have spent more than 10k in last one year on parts and service. How can the body of the filter burst. Have the started manufacture so sub standard product?...