Kent RO Complaints & Reviews

‪sending for 2nd time. Sending unsealed products for replacement is totally unethical. Facing water problem back to back within 20 days.‬ fyi last service was done on 08 june 2019 and was reminded the attending service technician about the parts which was used for replacement but he said kent does not provide sealed parts.
‪worst customer service provided by nc sales service, new alipur, kolkata - 700053. Getting cheated with...

I gave kent amc to ssb enterprises bangalore for 7000 rs in nov 2018. Last month service person came and shook the kent wall mounted tank and broke it. He told "it is a manufatiuring defect if kent approves i will replace it for free else you have to pay". The complaint still pending with kent as why should i pay for manufacturing defect?. And on above the amc charges around 7000 i have paid additional charges of 3000 for some or the other...

I have bought amc from kent dealer of agra sabsesastadth.com
Now they are not responding from over 2months and my ro not working.
There is nobody at kent who listens. They just log the call and transfer it to other dealer. Other dealer charging money for visit.

I paid rs 5500/- for one year amc in oct18. Why will i give money for anything then.

Kindly look into this.

My registered...

I have been complaining since 12 days now. I have an AMC of Rs 6000 with Rain Drops Services, Bommanahalli, Bengaluru. 4 technicians have come and gone but issue is still not resolved. Issue started with tank getting only 1/10th filled and stopping. One technician (Pradeep, possibly of Kent's AMC partner - Rain Drops Services, Bommanalli, Bengaluru) came and said that the RO filter needs to be changed. He said that he will come at 3 PM the...

Everytime for getting minimum 4 ltr water we have to waste 20 ltr of water for purification, that is why my complaint is that is this the your company is saving water? Get a better way and try to help out with some better technology which will save water. I think your company is aware about the scarcity of water.. Hopefully as a human you people will help me to save this earth. #please save water...

I have taken a UV RO water purifier from KENT. From day 1 it is giving me continuous problems. I have taken AMC but the service is very very poor.

My case with KENT RO is pending for almost 10 days now. Highly careless. One by one every part has been damaged. They have bunch o[censored]seless service guys who do not know any thing. This company should be banned.

Bad Product
Worst Service

My service...

Dear Kent RO Systems.

I would like to inform you again that my Kent Grand Plus has been out of order again..8th time since I have purchased it on 27th February 2019.

I request you to take my machine back.

I don't need any money back.

It has been one of the worst customer service and product of my life.

Registered mobile number is -
[protected]
Kaif Khan.br...

Hi Team,

I purchased Kent RO Grand Plus a year back. Three days back, water stopped coming from the purifier and instead a long beep sound is coming. I raised the service request with case Id :[protected]. As per the request, it should get rectified in 48 hours. But as I didn’t see any progress, I kept calling customer care without any progress. Finally today service Engineer has come and he quoted 3750 (parts cost) +...

Earlier i have aquagard water purifier. without any problem just by observing ad delivered by most stunning female star Hema malini, I took decision to replace my old purifier by Kent RO. But now i am repenting on my decision. Service of Kent Ro is very poor. Even after AMC company is not proving a satisfactory service. Every time company man (who ever come for service) misguide us. from last two week We are drinking unhealthy water, even...

My kent ace ro is overflow and i was call many time for service...service man dubey come 3 time and he say that full ro is bad and he can never find error what can i do...my ro is in waranty period i am suffring from 3 month regarding survice problem...
My RO s/n KR[protected]
MODEL NO 11032

Phone [protected]...

For 30 years I had Aquagaurd RO ..without any problems..
I bought a Kent RO seeing advertisements & thinking it is the best.
After 4 months I called them for service yesterday, but they refused saying only if I have a problem they will come and not for plain service..
I have bought a reject water tank as advertised by you and made by Kent .. it has become brown and dirty and I want to know how to clean it..
the...

Our model is Kent maxx.
Our machine no is KR[protected]
Water flow is very slow and water taste is also different.
Service man came and he told that filter has to be changed.He told the filter is not available and will provide it soon on 05/06/2019.
Still now there is no response from them.Thus is not the first time.We are experiencing this same problem each and every time.
When there is a fault, there is...

HI Team,
please find the below details
First request to change the filter
[protected]
Second request water not tasty after few days filter change
[protected]
third request still the problem persist --cancelled request without justification
[protected]
Fourth request not responding --
[protected]
Please let me know problem can be solved or not
Irritated with...

Our machine is not working since Friday 07/06/19. Water in not filling up inside the container. we did call the service man but he is not coming. we did call in kent's helpline number but we were told that they cannot do anything. please look into the matter. Machine No: KR[protected] the local shop was also contacted but we got no response.
the service people told us that the no service man in this area is coming since one week and...

Dear Sir/Ma'm,
Bad Experience with KENT RO system i had purchase about one month before first of all the dealer of parbhani get extra money for the kent installation and even can not give the invoice of the extra charges. I already talk with costomer care but they can not help me.
now last 2-3 days ago my kent ro system not working properly even i dont able to get service call because of the kent app said that your mobile number...

Dear Sir/Madam,
I am totally harassed and frustrated with KENT after sale service. I have kent grand plus ro water purifier. As after installation i have raised tickets 4-5 times for services. But every time it's assigned to local service engineer Mr. Priyotosh [protected] and despite of my multiple call to him he never visited for resolving the issue. More surprisingly every time without even his visit the tickets get closed automatically....

I have purchased kent RO pride plus as on date 29.04.2019.
On the same day they installed at my residence without giving any original invoice documents.

On insisting again and again finally they give me the invoice. Suddenly within few days i complained for solving noise and TDS issue with Kent but it was denied and as per talk with your Customer care/ representative, they replied to sort out the issue soon but yet to...

Sir
I lodged a service request by last time for my Kent RO and same day the engineer also comes to my location but without satisfactory service(means water leaked out from the upper section after repair)the engineer went out. Today morning they called me and asked about OTP but I refused to share OTP. They told me I[censored] don't share OTP, then we cannot proof it in front of company.They agressively cancel my service request and also...

The device was working properly but gave some alarm, one technician came and changed the filters on 5th April 2019. Exactly after 1 month the device stopped working, the same technician who c hanged the filters visited and hit the filters with hammer and made it working, but the water flow was very less and we complained, he didnt listen and changed the filters., which was under guaranty as its purchased one month ago.
After that...

I have registered complaint with Kent RO via calling CS team on 2nd June[protected] for two machines about leakage from Tank. After long hurdle technician visit on 5th June but no luck issue was not resolved, keep on following up with CS team to send a senior technician to fix the issue. But no luck. No one turned up. Repairing Kent RO is a up hill task. After selling products they don't have minimum courtesy to customer. Almost 3 weeks...