Kent RO Complaints & Reviews

We have under the sink kent ro purifier and facing leakage problem from last 10 days. We have also taken amc from akhand enterprise located at bhandup. Giving continuous calls to them from last 10 days still the technician is not sent we have to purchase water for last 10 days. They claim to be the authorised service center of kent ro. Is this kind of service is provided by your authorised centre’s how long a person need to suffer after...

I have taken a full amc by paying rs 5700/- and still my kent ro has been in not working condition thrice this month.
Also my kent is producing a loud noise while on running condition.
And while taking full amc i was told that on any problem in kent ro, that part will be replaced by new one. And few days back my uv candle was not working, your service staff came and repaired the uv candle without giving me the new one.
Then...

I had registered a complaint regarding non working of my kent maxx water purifier on 19 july 2019. My complaint no. Is[protected]. Although kent claim that the complaints are resolved within 48 hours but it has been 96 hours no body has come to visit my purifier. I am unable get pure water for last 4 days. When i call to customer care they cut my call.
Secondly i have changed my address from old place to new one. Which is located...

Bought brand new kentro on 12th of july.
Initially it had leakage problem water coming out from inside ro. After 9 days of complaint today they replaced defective parts inside the brand new ro and also put a prv with an excuse saying water pressure causing the leakage.

They charged rs. 950/- extra for the prv however if customer was educated about such details at the time of buying the product.

After...

We are tired of kent ro. After 1yr of warrantly.. We started getting calls for amc n we did. They (Mr. Ratnakar gave us amc saying everything is included and. Now everytime kent ppl come and ask for[protected]/- and we r tired paying them amount.. They only tell us about the product which is not included in amc. Every 6months they ask for 3780/- for change of filter. So total we are spending 10000 to 12000 and if we refuse to pay our filter...

Hi,

Since our 1 year warranty has completed for kent ro water purifier grand + in dec 2018, we have spent around 8000 rs for filters, everytime the product has some issue, the service person comes and says change filter.
We changed the entire set of filter once for 5000 rs and then after a few months in month of may 2019, we replaced ro membrane for rs 2800.
Kent service person from some local service agency...

No proper service from kent ro service executive.. Fake committments not at serious in follow up with customer against service provided or not
I am fed up of following up with their service executive.
Every day i have invested 25-30mins only in requesting for services but assurance given and no one turns to attend the machine.
It is under breakdown since 4 months and till now no competent person came and serviced it....

Date of incident-13.7.2019
I purchased these product- sediment candle, carbon candle, ccu, wine harness, etc from ARYAN ENTERPRISES rourkela on 13.7.2019 and the same day these products are not working properly. so i complain for exchange the product but they are not taken any action & then i complain again and again but i don't found any respond from there and then they are starting misbehaving with me. so please repair or refund...

Sir
मैं थक गया हूं कंपनी वालो से बात करते करते 30जून को मैं अपने मशीन के लिए complain किया था जिसको कंपनी वाले अभी तक resolve नही किये है और अपने मन से उसको रद्द कर के 10 तरीके से नया आग्रह...

Nc sales &services sahapur colony, new alipore, kolkata authorised distributor of kent not attending our “5264”complain number which was done on 10.7.2019. Today it’s 16.7.2019. Despite a part of machine being changed few weeks ago kent machine not working. Till now no 1 has attended us. We are forced to drink unhigenic water and has to buy drinking water. We are going through mental trauma and are deeply hurt and harassed by unprofessional...

I have Kent Pearl RO system with Serial No# KR[protected] have been getting my product serviced from Kent RO Authorised Service Center every year and have been taking AMC also.

Recently, I got my product serviced as it was having the water leakage issue and was charged INR 4050/- on[protected] by your Technician# Shubham Singh for replacing the Filters. Attached are the details. But, even after doing the RO started showing...

Kent RO Sr No - KR[protected]
Registered Mobile No - [protected]

Kent Service Support is extremely poor. I have taken AMC form Kent Dealer in Oct18 and since then got poor response from dealer.
Now my RO is down since months but dealer doesn't pick phone.

If i call Kent Customer Care they log the case then cancel it themselves Case ID[protected],[protected],[protected].
I have never expected...

Attention: as our kent ro purifier is not working from back 6-7 days and we are regularly calling the repairing executive to come and check it out and fix it but they are giving no attention to this... We are so disappointed please help us out in this matter and sent someone to check the ro up. As well as kindly take some action against your persons who are not performing their assigned duties well
I will be highly obliged
Thank...

Hi,
From the day 1 of installation the machine - kent grand star had a problem with the notification of low minerals. Registered too many service request and none of the service engineer can resolve the issue. It's more than 15 days not able to use drop of water. Please let us know the procedure to refund. We are getting more stress due to this.

Regards,
Sathiya.
[protected]....

I purchased Kent pearl ro 3 year back. In this January i recived calls from Kent service centre and they told me that sir you need to change your Kent to filters and to change them out engineer will visit. There so called engineer who had no knowledge changed the filter, but soon due his mis reinstallation of to it's start leaking which resulted into the damages of smps.
Again I registered my complaint for which again an engineer...

I took amc services from kent, that do not cover filter etc parts but that covers other hardware parts if they were not functioning well, so an engineer suggest me that your pump is having some issues, and it will not working longer so you can took amc services so your pump will cover within amc, i took the services 1 year back, and just after i took services they started denying your pump is working fine, and no replacement is required,...

Last week i had called in your customer care team for repair my kent ro carbon filter. But your service boy cheat with us
He is fit duplicate filter and its cost is 350+300service charge.
And he gave me reason is original parts are not available now. Then this evening i called again your customer executive for enquiry about this service men tell truth or lie! But your customer executive denied my complaint.
And i think...

We made several efforts to inform your customer care service, but they did not respond my complaint. like inform through call and also to registered our complaint through customer care service app, but my complaint was not accepted and thy gave a replay to me as your case[protected] has been submitted for cancellation...

Hi
I have purchased kent ro grand plus last year (2018).
Its sendiment filter changed 2 times within 6 month.
On 18/01/19-changed first time fro rs 500 with 3 month warranty.
On 15/05/19-changed second time for 500 with 3 months warranty.

Last week i have booked one service request because inflow of water is not proper in the system.
On 2nd july - one senior technician visit and told me they...

We purchased a kent ro product called kent ace ro in mid of 2017, since then we have been playing for repair and services. On 20 may 2019, we raised a complaint and the product was repaired, total cost of service rs5200/- where 4 parts were replaced.

First issue, inspite of paying the the annual amc, i was charged for service plus replacement of part.

Issue 2 : again within a months time the product is again...