Kent RO Complaints & Reviews

I got this product installed in january 19. Since last 1 month we have been seeing large number of ants coming out of this grand plus purifier. Service engineer visited today and said that ants being small insect can enter the purifier from anywhere. Fact is we had another purifier for 9 years and never faced such issue. My family is now exposed to this health hazard. Please take back this product and refund entire amount in cash/ online...

Sir/madam,

I have purchased kent gold purifier, there is bad water smell after purification through kent gold. After repeated calls to customer care service nothing will improve even membrane of the kent gold not available in coimbatore region. At the time of technician visit on 22 apr 19 after near one month he suggest me to clear the membrane. I have done it for near 10 times but still there is some medicine like smell in...

Kent representative from pearl infotech sold amc to me on 25/06/18 which is valid till 25/06/19 without kent receipt. He gave a receipt of amc on pearl infotech receipt only. Today there was an issue with the kent system and the representative didn't want to change any filter until i renew for next one year. Though my current amc is still valid, the representative didn't want to change any filter saying everything is fine. As per agreement...

No response from Kent Support after replacement of parts, robbed my Rs. 4050 without any problem in my system and replaced faulty parts. Now, taste of water is not up to the mark. Very Poor support from kent. They also sent wrong text messages about support, they also asked for feedback without any technician visit and generates new one on poor feedback and declears tesolve from their end only....

Installation person come and fixed o date of[protected] machine not proper fixed and after 3 hours machine (Kent ro) not working water level not increased inner motor noise will come after i complaint to customer care he mentioned 18-5-19 date 11 am service engineer has to come and attend but after 6pm nobody is come worst service and worst company i have to be taken action with consumer court in legal action. (Welcome agency service centre...

We registered installation new kent ro through kent service centre on 15.05.2019. Engineer visit for installation, during installation he found 3 way connector and valve were missing. Engineer demand for charge pay for missing items but not paid this charge from my side due to amount already paid after purchasing kent ro then engineer retrun back without installation. We have registered several times complaints in kent service centre regarding...

I am using a kent ro. This time i had a problem in the ro. Water was leaking. I called the company person. He replaced i part. To my surprise after a few hours i noticed that the ro is nt working. I again called the company centre. Now he said there is another part damaged. This is for the second or third time. Everytime they come for service some other part is damaged after they leave. It is just because of their carelessness ir cleverness....

I have already member of v. Tech appliances. Yesterday i complained about my tank is not working. Today imran was came he told me that tank was demej and u have to replace it. Now he says we are not responsible for replacement tank i[censored] give me new contract than only i can replace it. I have already member till[protected] and i have already 12 days for replace it. But he force me that i[censored] renew contract than only we replace it. I also talk...

Few day before i was interested for a demo of kent ro purifier. The technician came into my house. I talked over phone and said please talk with my mom /dad and tell them how purifiers work. I choose one product if i am satisfied. Next day he called us and i said i am interested in other company products. Having heard this he came misbehave over phone. For his behaviour i cancelled the order which i never done. I never said him that you are...

Within one year of purchase of kent ro, service tech asked for replacement of membrane and all filters. I told him about warranty period
. He just cleaned the filter and went back.
2. Now after one year, i requested for service, same agency fellow called up. I requested for another person.
3. This guy came who looking like total ignorant and rude, asked my cook at home that all candles and membrane needs to be changed....

Hi,
I have bought kent pearl 8-litre mineral ro+uv+uf water purifier from amazon (It seems worst mistake of my life to believe on kent should have gone for others brand which provide good service as well) on 10th of may 2019 raised the request for installation case no:[protected] thought of get done by saturday wait whole saturday got message its get done by morning 10 am then another message get done by 12 m then for 4:30 pm...

I took an amc from kent early this year. One week back, i raised a service request. They said they will send some body. No one came and they cancelled the request. Then again i raise a service request and they said they will send someone. I got an sms with service engineer name and a call from the local authorised partner. But no one came and again they cancelled the request. When i called a third time, kent is saying that
1) they...

I had problem with my filter and called kent customer care who sent technician from its authorised service centre raindrops services, bommanahalli, bangalore. The technician asked us to get amc done for 8500 after which he changed the membranes/pipes and took the old ones. Still the filter is not working properly. He didn't even mount the filter back on wall and left saying he will come next day. Its been more than four days, he or the raindrop...

I have purchased kent grand plus ro water purifier in october 2016, from that time i'm always getting it serviced by kent authorised service centre. On 5th may service technician told to change diaphragm pump which was working good. Afterwards from outside technician i got ro repaired by only changing membrane and not pump. This way kent mist have replaced many parts which were actually not required to be changed in last 2.5 years. I'm attaching...

As per above written subject service engineer replace used membrane & in line filter as a result water leakage from membrane elbow after 28 days of service, please resister my complain & resolve it as soon as possible, we can not aspect a service engineer of brand like kent to do as unethical activity.
Complain no[protected]
Engineer code-1013923...

I have bought kent grand plus ro on 11.04.19 from first day minerals meter not working as well as pump has also not been working properly. Accordingly, i have lodge complain on very first day for the same. Thereafter, technicians in chain series... One... Another one... Another one visited but all of them were failed to fix the issue. Finally, company dealer assured me to replace the same with new one but till date neither it has been replaced...

It been two times service guys behaviour is very rude, he don't know how to talk to customer.

Today (5/10/2019) service guy called me and asked which time he can visit.
I asked him to come on next day. Soon after 30mins his manager called me and asked whether he can visit today to which i said yes but only after 6pm as at that time i will be back from office.

After half an hour service guy again called...

This is to notify you that my kent water purifier which i bought in feb'18 is not working. Is been 1.5 years we have this product and out of which 6 months we haven't used it as we were out of the town.
I don't what know kind of product you guys sell that as soon as it crosses it's warranty period something like this has to happen and the customer is forced to spend heavy amount to buy the new parts.
Kent claims to be one of...

Dear ro executive, please send some one to change my kent ro membrane, due to this its stop working. I have taken amc in last october (2018). My address is below here. Kindly resolve it as soon as.
My ro office in atish market mansarover, jaipur

Dr. Manish shrivastava

Ec-403, urbana jewels, muhana mandi,

Sanganer, jaipur-29
Mob-[protected], [protected]...

The ro at our residence is under amc. The machine first stopped working around 7-8 days back. An engineer from kent came 2 days after complain was registered, changed some equipment and charged a hefty sum as usual for same but at least ro became functional. Next day it again stopped working. Another complain was registered, a new engineer came in 2 days did something and ro started working again. But this too was short lived. Next day, ro...