Kent RO Complaints & Reviews

Please note that i have purchased one kent ro super+, machine sr. No. Is kr[protected].

Unfortunately i lost the bill as i purchased it from army canteen, it is not possible for me to get the duplicate copy of the same bill.

While calling to customer service for first time on toll free no., i explained the same thing to customer executive and he said ok to me.

After that when your representative...

Product kent pearl water purifier

Having amc with modern decor, naihati, west bengal

Buster pump head is damaged. Service provider ie modern decor is unable to provide buster pump head. Modern decor want to change total pump although it is working fine.

Please take action to change head only of buster punp

Regards,
Santanu bhattacharya, mobile no [protected]...

Hello sir, this is my complaint number registered on 27th feb 2019. Nunber 389 and invoice number 1710 rain drop services attached invoice for reference and first complaint register under name krishna priya r. And second complaint registered again 3rd march 2019 under name prasanth bhaskaran. Last 4-5 days whenever we call your customer care they keep telling that technician will visit within 1-2 hrs but unfortunately after all kind of harrassment...

I have purchased a kent water purifier pearl one year two months back and after one year filters were replaced and rs 1400 was spent for the same. After replacing the filters the problem has started and complaint was registered [protected] and after repeated followup with the customer care for three days and mail sent to the customer care, for that no reply was given so far, technician has visited and told ro filter is to be replaced and...

Test of outlet water quality is very bad. Flow of outlet water reduced to 50%.
no one is responding to our complain over phone.As a customer, we are not satisfied with the attitude (not responding our phone call) at all.We already have AMC from dt.5.10.2018 ti dt 04.10.2019.
Pls, look into this matter as soon as possible....

Worst services ever by a water purification company inspite of having such a big name. Thrice services happened in a month. Cost for the same 9000rs. And harassment we are facing realted to drinking water who is going to responsible for that. This is totally unprofessional behaviour and definately going to turn out a big mess for the organization if the things are not gonna be fine

Regards
Siddharth tanwar...

The executive visited from global water solution, as the ro is not working properly. As the product is still under warranty period we asked the executive to replace the ro membrane filter.

He repeated insisted us giving false information that the ro filter is already changed in the previous visit. He kept on fighting with us and not ready to hear our conversation. We asked if the filter has been replaced then please provide...

My regd.mob no [protected]
On 17th of Feb I hv totally changed all cartridges of Rs 5100/- of Kent pearl model as advice by your expert still problem persists as a thick yellow sediment flowing in water.
Plz check who has done the work and send a good expert as we can't use water. Water test is also smells very bad. Many time calls to customer care center but unable to talk....

There is extra costs which has to pay every month for pre filter and it is only to say it is option but it is become mandatory to avoid higher charges.. Company is very smart and found a best way to cheat their customers... U purchase purifier once and pay lots of money for it even it is under warranty..

I was not aware from it even no one. Customer care and no one helps instead to say only sorry. What i did with sorry..br...

I have purchased Kent RO purifier in the year of 2017, started getting some hitting sound inside the purifier right from day 2 of purchase. when booked a complaint the service man did some dismantle and assembling process and said now the issue is solved but it was not. Again i booked a complaint same was done as before. Actually the problem was with the pump inside the purifier which was not informed to us during the period of warranty....

Dear sir,
I have purchased two kent grand plus, the details of which are as under :

1. Invoice date 15.04.2017 (Invoice enclosed): product serial no. Kr[protected]
Installed at address : c/o rama tiwari, tiwari chaal, jarhabhatta, bilaspur, cg - 495001 (This machine is being referred to as former).

2. Invoice date 11.08.2018 (Invoice enclosed): product serial no. Kr[protected]
Installed at...

I had purchased a kent prime mineral ro water purifier with m/c sin - kr[protected] in 2016. For the first few months, it was working properly. But soon after, it started to show several disruptions.in 2017 we spent ₹4000 and in 2018, we spent ₹2500. Just before 1 month, they came and repaired it. Again the same thing is being repeated now. We are spending way too much for just water issues. The expenses are way too much. We believe that...

Kent RO Customer Care are wonderful people who assured that the whole water filter machine was within the warranty period and the problem of leakages will be taken care. The plastic water tank is replaceable under warranty according to all six Customer Care staff that we spoke over six different times on various days.

The Kent RO staff Rahul [protected] visited us twice and told that we have to replace the plastic water tank...

I have been submitted complaint to kent customar care regarding kent ro filters were damaged before one week in guntur of guntur dist. Of andhra pradhesh. But the customer care stated that we will come for repair but they did not come from one week. It is not good for your company. Your service centre working is vary bad in guntur and they are harrasing when the complaint said. Customer care phone no.[protected]. This type of service centre...

I have bought kent ro last year on 24th jan 2018. My ro taste was not good for more than a month. If i have raised the call on that day it would be in warranty. But on 30th jan 2019 i have raised the complaint, that was not resolved. On 9th feb 2019 i have raised other complaint. Technician came and told since it is out of warranty all filters to be replaced and it will cost rs.4000. I have escalated this to customer care there i got the...

My complaint number[protected] in the month of october when my set was under warranty.
The complaint was no water coming of drainage pipe and slow faltering... Service attended and filteration was normal.
But this february when service man came he informed that the ro is not functioning. It should be changed. Warranty was upto january 19. So it would cost 4, 000
So it is clear that previous service man hide that the...

I have purchase kent grand 8 mineral ro and install it 17.01.2019 but it is not proper install and the taste of mineral water is bad due to improper install of tds controller, i was intimated the service technician through kent apps (Case id [protected]) on 31.1.2019 (Kr [protected]) but technician manager sri surajit modi (M-[protected]) prop. : s. S. Marketing concern wants extra money for servicing over telephone but i disagree because it...

Date of incident: 24th jan 2019.
-client number: [protected]
-description of problem:
A) i purchased kent ro on 15th april 2018 and for regular first service, request raised on[protected] with id - [protected].
B) service technician attended the request on 23rd jan 2019 evening 5pm and charged 200 rupees for filter pad change.
C) the day after first service; prefilter busted with high sound and heavy...

Hi,
Refer my earlier complaint. This time again it stoped working. Kent ro is the worst brand. I fed up this service of kent ro. I wished i would have chosen local brand of around 8000/- instead of spending 17000/- on kent ro prime. What should i do now? Whenever service technician visits he charges 300/- just for visit and other charges of extra. Now i surrendered and started buy water from local ro plant which is affordable and...

This is in regard of my service request no:[protected] made on 29th january 2019. Even after 5days no one has visited. I have not received any call from your side. I am forced to drink impure water. No one responding on mail. Worst service provide in the world. There rating should be zero. Even on their site there is no mail id for complaint. There is no system in this company to resolve issue. No one bother about customer.

Alokbr...