Kent RO Complaints & Reviews

Pathetic service from kent.
I bought my kent grand star on 5th nov. Since then led display is showing "high minerals".

Kent service technical opened the ro machine multiple times and replaced the sensor but still same problem.

I have been chasing up kent ro customer care number, every time i am getting false commitment that this issue will be resolved soon.

I have called them 15 times but...

Kent RO Grand Star Stopped working after 3 weeks of purchasing the product. They claimed it to be the best product among the Kent purifiers available currently. Raised a service one person visited but was not able to resolve the issue, said he will send a senior person. No one came after that. Even after repeated calls nothing happened. They put our call on hold every time. And after waiting just come back saying they have escalated the issue...

Dear sir,
We purchase a kent ro in yomax electronics shop no 002 sadonay pride, opp achraj tower 1 chhaoni sqaure, sadar, nagpur -440001. And his mail id is - yomax. [protected]@gmail.com. They are not reply our call,, we are soo irritate to his responses.. When we call to him, his personal staff behavior is sooo ugly,, and his phone number is [protected] (Manoj) we want so more ro but we will never purchase kent ro again. If any...

I had ordered for a kent tap water purifier online from kent website on 1st of november for order no #6850, knowing from my friends in advance on their miniscule presence in south india.

But till date i haven't recieved my materials and my mails and calling of their number[protected] is of no use as some body picks up the phone if they like or it keeps on ringing when transfered.

I have realized my mistake...

Dear sir,
We purchase kent water purifier super star in date 26 sep 2018 in yomax electronics shop no 001, sadoday prise, opp acharaj tower 1, chhaoni square sadar nagpur -440001 ph[protected],
Our kent r. O service is pending.. And he is not coming.. When we call to him,, his behavior are soo rude.. Please help to us. And provide to us a service. If any enquiry please call [protected] mr umesh bansal....

The maintenance cost for Kent ro+uv water filter is too high .Ihave almost changed 80-90 % of the Kent part this year and it has already costed my around 7k which is around the half of the price.Even i raised this issue with there customer care and mailed them with the receipts but no satisfactory answer.The equipment comes with 3 months warranty which is very less.Over to it they are charging for the service charge every-time around 300...

I am using kent ro prime tc model since 3 years now. Last time when i had raised a routine service request with kent customer support, they sent technician from one of their authorized agency named 'quick services'. He suggested us to take amc which we also thought would be an good idea, but it seemed to be an worse idea to take. The quick services agency numbers mentioned in the bill/amc certifcate are not working. Since 2 days we are raising...

Hi,

I purchased one kent ro through amazon 3 months back on 21st of august 2018.

Product: kent grand plus 8-litre mineral ro + uv/uf with tds controller water purifier

Issue: machine is mal functioning frequently. Already 5 technician visit done and many parts of the machine replaced. Already ro membrane twice, filter, carbon etc replaced. I want replacement of the machine. I suspect some manufacturing...

I have a kent ro filter issue where in i am getting noice in the machine on 17 nov 2018
Raised a complaint request no:[protected].
Tech named vijith - chennai location karapakam area has came in for a home visit told that the ro filter has gone bad. He said we can fix it only by replacing only the ro filter.
When i ask him the price of it he said cost : 4750.

When i checked with the the kent site : it...

Installation repuest no[protected] dated 14 nov 18 timing 8:45 my kent ro not installed after 48 hours when i call to costumes care they told your request have been forward technician will contact to u but i have not get any call from kent service provider yet today they told me for next 12-24 hours but i have not get a call

Plz do needful......

Complaint no[protected] was raised on 2/11/2018 for attending machine defect... Now its 16/11/2018 company is not responding to attain the problem on time.. There technicians are saying for 1 complaint we are not visiting the site if complaints are more than 3-4 in your area then only we visit the site otherwise wait till the complaint number to increase to 3-4.. For the same call was given to customer care but there response is also not...

I have purchased kent prime # KR[protected] in april 2016 since then i spent 10000 for maintenance (Excluding two repair in warranty period). Recently in april 18 i have been charged 2500 for filters and then in jun again i have been charged 3000 for something else. Again It stoped working suddenly in September 18. When I placed complain on this platform on 4 SEP 18 service technician attended complain and demandeda300 as visit charges. br...

Sir I purchased kent grand plus mineral ro sr.no.KR[protected] and it worked well for first 04 months and after that there was no water outlet from the machine. Regarding this I made a call to the customer care so many times they simply bluffed that with in 24 to 48 hrs our engineer will visit at your house, all bluff after 08 days also no body came to attend the problem. again I called the customer care they forwarded the call to their superior...

We got this product just over 1 year ago and I have already called customer care with issues around 5-10 times already. In the first year I didn't really bother because the service was free but I had to spend a lot on filters. Recently it again broke down and apparently according to the company technician this is a bigger problem and the suggestion from him was to replace the pump every year which costs Rs.5000/- every year. Do you really...

I have amc from apex and it been 6 days i have been continuously chasing then to visit but nobody has come yes i have made almost 150 calls to them but not solution. Tds level is almost 20 when i last checked.
I am very unhappy with the kind of service kent is giving. I have started feeling that i have made a wrong choice by choosing kent. Please resolve my issue asap. My mobile number is [protected]...

This is in continuation to my previous complaint against kent ro.
Today kent management sent one engineer to adress my complaint and to find out the malfunction of their product. The purpose of this visit was to resolve the complaint and to see the losses what i lost. But that engieer came and did nothing and after that he was asking for service charge of rupees 300.

Kent sent an engineer their own without my request...

Replaced the kent ro motorised pump unit and paid rs 3750 including the service charges. After fixing the repair there is immediate leakage from the filter unit. The issue occurred after fixing the pump and the customer care as well as the service person were informed of the same. However it is still not attended. I don’t intend to pay any service charges again for same day failure after replacement of the pump. And the service guy sent...

I bought kent grand plus last month, october 2018. But since 3 days the purifier is not switching on. I have been calling customer care twice a day since it happened. But i get only one response saying technician will visit within 24hours but no one turns up. I am again buying bisleri water can after spending 15k on this useless purifier. And it worked hardly for a month. Such a horrible customer service kent has. I never thought this is...

On 7 th Nov 2018, I have bought a KENT WATER PURIFIER MINERAL RO GRAND PLUS from reliance digital, Near Collector Office, Erode-638011, and received the product on the very next day. For installation I called Kent customer care.They informed me that, the installation will be done within 48 hours.But during the time of purchase they told the installation will be done at the time of delivery. It's been over 6 days, I have been following up...

In march 2018, we had called ro clinic for a problem: water was leaking from the kent ro filter. Ro clinic is an authorized kent ro servicer in bengaluru. The technician came and changed prefilter bit for inr 1300 and then ro membrane & fittings, filter bit again for a total of inr 5850. I have receipts for all these.

Now in oct 2018, the same problem appeared and water was leaking from the filter. The technician came in late...