Kent RO Complaints & Reviews

Sir,
Our kent water filter pump replaced by the said service agent rain drop service agent, bommanahalli on 17 sept 2018. Original bill is enclosed for your ready ref please) after one month of installation the pumping problem started again. From that time on wards we were calling the agent for repairing the same. But the agent neither picking up the call nor responding to the call even if he picks up. He always gives a standard reply...

For installation of kent prime ro at my new location (Hyderabad), i called kent ro customer care. They sent one representative for installation. That representative sold me amc for 1 year. (Scanned receipt attached for your reference).

While giving receipt, i asked him why he is not giving kent receipt (In receipt, company name was rk water solutions). He told me that his company is having dealership with kent ro.
br...

We took amc from lucky enterprises, authorised kent services
Add. Shagun building, shop no. 15, near lekha farms, kiwale pune 412101 on 11 march 2018 for an year.
Amc explicitly mentioned the parts - all filters and all electronic parts.
However when the filter stopped working on 9 nov 2018, we called them and the executive after replacing the filters said that the filters are not covered. We showed him the amc but...

Jayam, &co chennai tamilnadu bill no a cr 6284 dt.[protected] serial no kr [protected] cost of rs.15500 till date i spent rs.12000. I am a midleclass family i canot spent your kent ro waterpurity rs 6000. Per year i am not happy with your product please change the mechin m lakshmanan. Plot no 1 navin spering fild road thiruvalluvarsalai vadakkupattu medavakkam chennai 600100. Moble [protected]...

The people at zaid enterprise is run by #. I took amc on 3 nov 2018 and complained about water purifier on 2 nov 2018. After person came home after 50 hours, asked for money and abused in case not paying amount.

After fixing the problem, leakage is happening for the last 4 days and no one came as of 8 nov 2018.
On calling for refund of amount, i am getting # answer and getting abused once again.

If no one wants...

As mentioned in the subject, inlet pipe has been cut its own and make flood in my house. I was not available at my home for last 10 days and during these days this miracle happend with kend ro water purifier. Due to this many house hold items have been spoiled which worth in thousands. Poor quality of kent ro product has proved that dont belive on glittery ads by celebrities. Kent management is responsible for this loss....

I have raise a request number [protected] on date 28th november 2018 which was supposed to solve in 24 hours and it was simply closed without solving it. To buy time another request was raised [protected] on 1st november to solve the problem. No body visited by place and when i escalated to senior mr ankur talked with me and without listening me completely he dropped the call. I was speaking in a proper professional behavior whose recording...

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I have been calling kent for 10 days now. For a uv chamber leakage problem. There was a technician who visited me with a used chamber, twice, which leaked after fitment. Upon complaining, the technician abused me for not agreeing to take up the leaking chamber and paying the service charge.. They r trying to close the case without a resolution....

Dear mr. Rashid
Kent ro.m/c
Subject: amc renewal
It was discussed regarding complaints against kent ro m/c amc in details before and after AMC start as on dated 30.10.2018, after that you have extended my AMC for 8 to 10 days from 2.11.2018 and promised me to pick up the amc cheque on 04.11.2018. But as explained you the past experience the same thing (as last year, your technician has changed the electric panel having...

We called a person from Kent to fix some issues in our Kent RO. And he changed all the products such as motor, Chalks, and SMP and they all are bogus and fake. I know we should check it before but my we trusted them, the biggest mistake we did here. Like how this co is working I am unable to understand! The worst service I have ever experience!...

Dear sir my name j k singh registered mobile number is [protected] in month of january i give a complain regarding some technical fault in my aro your technician come and check the machine and change some part and leave the u f membrane connection. After that gradually my hospital bill increase. Now i give a complain for water leaking problam to your customer support no. Your technician come and told. Your connection o[censored] f membrane is missing....

It's been over 40 days I have been every day following up on customs care and email and also spoke to the final manager Mr deepak Nakwa over 40 days I have not working va time cleaner at my place and no one is helping me resolve the issue it's the most disgusting customer care and after sales I have ever see this people are cheats 40 days every single day of followup and no results...

I had registered a complaint with kent customer care that my kent ro system was giving out unpalatable water. Their technician replaced a set of filters as well as the membrane and charged me rs. 4050. After completing the repair the quality of the water as checked and confirmed by the kent technician was still very poor and beyond acceptable standards, but he told me that quality will automatically improve after using the machine for three...

I had purchased an kent grant plus ro on 30th april, 2018. I had made an complaint of tank leakage card via kent app on 19th october. Case id[protected]
Service man demand bribe for check the product, while i had denied to pay, my complaint was closed.
On today after replacing new tank, service man demand satisfaction code. While on denied to provide, service man try to create pressure on me.
After that new tank was...

We have purchased kent maxx 7litre (Uv+uf) purifier through flipkart and it was delivered on 12th oct.

On the same day of the product delivery, kent technician visited our home for installation and informed that the purchased purifier will not work at your residence due to low water pressure.

He advised to buy a separate booster pump from kent which would be an additional cost of rs.2500/-.

Before...

We have kent ro elite which is under amc. We have recently changed parts in 17th july 2018 invoice no. V[protected].in oct visit of service engineer, he told us that parts need to be changed again. We are not able to understand why membrane need to be changed this much frequently. On enquiry we were told that kent ro does not provide warranty in our area of nehru place. On contacting customer support we were told that warranty of 3 months...

Respected sir,
We have a kent r o water filter purchased in chintamani pin code 563125... Our filter is not working for the past ten days and every day we are giving complaints to a service person by name kumar whose phone contact number is [protected]... Kindly look into the matter and do the needfull...
Thanking you...
Dr syed ifthekar
Ph:[protected]...

In march 2018, we had called ro clinic for a problem: water was leaking from the kent ro filter. Ro clinic is an authorized kent ro servicer in bengaluru. The technician came and changed prefilter bit for inr 1300 and then ro membrane & fittings, filter bit again for a total of inr 5850. I have receipts for all these.

Now in oct 2018, the same problem appeared and water is leaking from the filter. I am concerned that the servicer...

I bought kent excel+ unit in sep-2018, there was issue with the storage tank from the day it was installed. I have till now raised many service requests and after having so many representatives visit they finally figured out that that storage tank has to be replaced. To my irony these guys are now saying the storage tank is not in warranty, can you believe that. Nowhere in the manual it says that the storage tank is not covered in warranty....

Dear sir,
I have bought kent ro system from jayakumaran agency karaikudi the unit just crossed warranty period (1 year 3 months).

For past a week the unit is having leakages which had informed to dealer as well service center but there is no prompt reply till today our unit problem has not rectified.

We are giving preferences to branded item but after sales proceeds there no post support.
Customer:...