Kent RO Complaints & Reviews

Kent ro machine is a program controlled machine which goes off after a set frequency with an alarm till you get it serviced by replacing some functional parts at aprohibitive price. Just 2 years of running cost is equal to original machine cost. This is mentioned in the machine brochure very smartly to protect themselves from any litigation.

This is absolute cheating of customer.

How can they be booked in...

The annual maintenance cost is so high, with service maintenance contract it comes to about 50% of the cost of the r. O. Every year. The candles are priced so high that it has become prohibitive now. The candles are not available in the open market. The manufactures are taking consumer for a ride by not advising in advance the maintenance cost per year....

Yesterday a technician named mr. Anand came for my ground floor kent ro. He said that filter has to be be replaced after every one year as its life is this much only. Today, the same technician came for my first floor kent ro and said that filter life is only six months. His motive is always insisting the customer for changing filters. Just see, within six months, company's part has to be changed. This is the product supplied by the company....

One of kent ro employee/partner came to my home and charged us inr 3500 2months back in exchange for filter repair. The boy took money from my old mother and now the filter does not work. 2 months later when we tried contacting kent services again, we are told that it was a fake filter put by one of the individuals. Now when i have tried to address this to kent ro services they have not responded saying that it was not their employee. Request...

Dear sir,

This is in regards to the product (Kent grand plus mineral ro) which we bought on 12th aug 2018 through amazon.com, i want to share the horrible experience that i had with kent ro product and customer services. This machine has 1year warranty and 3 year service and ever since i bought it i had to ask for the technician visit 4 times. So 4 times in 5 mins i had to call the technician because the machine stops filtering...

I had purchased a kent automatic water softener which was installed at my residence at b 222 b, florence marvel villa, sushant lok 3, sector 57, gurgaon. The date of installation was 10/8/2016. The person interacting with us was you. The warranty paper is with me.

Within 2 years the system has gone bust. We were told by malik of kent ro ([protected]), the top lcd panel has got damaged due to rainwater and it needs to be replaced....

The annual maintenance cost of our kent ro is extremely high. On top of the amc, we are paying about 5-6k for maintenance. This amounts to more than 50% of the cost of the r. O. Every year. The candles are not available in the market and we don't have any other option but to call their service department, where again the service is pathetic. This is clearly a marketing malpractice as we weren't informed of these annual and additional charges...

I have purchased "KENT PRIME PLUS MINERAL RO" S/N :KR[protected], Item code- 11065 from "KENT RO SYSTEM LIMITED" A-2, Sector-59, Noida, UP on 27/10/18 vide Invoice No. S[protected]. This RO is not proper functioning since it's installation. Three times, on complaint, your engineers have come to our residence but failed to do it rectify. They all said that it needs to be replaced but your co. has done nothing till today. I am compelled to purchase...

Hi,

This has reference to case[protected].
This case is regarding change of filter, membrane, FRT for my water filter machine with following details

Make : KENT Grand+
Model# : 11001
M/C Sr. # : KR[protected]

The customer service team had informed following charges pertaining to change of filter
• R.O. membrane INR 2500
• R.O. membrane FRT INR 250
• Sediment...

I paid 5500 for amc to axis consumer, kolkata for annual maintenance of kent ro water filter. The machine was defunct for one month in march, and again for a month in october. Very recently they changed the ro, and charged me 2750 for it. I do not even know if they gave me new parts, because in less than a month the machine has stoppped working. When we call the local company here, they do not receive calls. With the amount of money i have...

I have registered complaint more than 12 times in last month or so, still machine is not working after every day or 2 days some new faults occurred. Technician and even senior technician are not able to resolve issues at one time. They have changed almost all parts of machine and taken 1500 for amc, other amount for parts too but hilarious service provided by kent....

We have purchased this product 18 months back with a warranty period of 1 year. From past 3 months, we have spent almost rs. 6000 /- i. E., half of the product value itself.

For every visit from service agent, we have to pay rs. 300 /- even if the service requirement comes within a month from the previous service.

This product compared my previous product from other company is complex in make and service both....

I, Pawan Kumar Singh purchased KENT GRAND with serial no. KR[protected].

It was installed on 4th Mar2018, I gave the request for reinstallation due to room shifting on 24th Aug2018 but at this time guy had not installed my machine properly and it falls from the wall due to bad installation.

My product is damaged due to your bad service.

Today they came and charging me for the damage, Please help...

Hi,
My name is vivek where i had subscribed for a service which was done with hopping amount of 3650 rupees saying it is fixed but the purifier didn’t even work for a week since then i have been contacting service centre every time they be saying same thing that technician will be visiting for service but none of them haven’t showed up it’s been two weeks and more than 10 times i have called and still...

I had picked up a kent supreme model — which is feel is a white elephant and please dont buy this product and in case you have already fallen in trap please dont this product serviced by 5 star aqua water purifiers (I have been associated with this agency for close to 6 years)

Let me share my experience with them on 3rd dec 2018
I had reported a complaint about beep sound on (03/12/18) and the technician attended...

Technician (Farrukh) came to resolve alarm issue but he didn't rectify the problem and instead he created one more problem of leakage of water inside. Now ro isn't working at all and alarm is continuously buzzing.
He took 4050 at first visit and now he is asking another 1000 rs. Senior technician (Sanjay) also came. He also checked something and said he will discuss this issue with somebody and call me. But didn't call. Later on after...

Fraud Kent complaint number: 42681, Recently we have purchased Kent water purifiers Garnd Plus and I raised service request through online and next day service agent came and installed machine and also I requested service agent to install prefilter as well, they installed prefilter and took 900rs and extra 100rs for our satisfaction. After some time I have received message from Kent saying prefilter cost 700rs. We trusted Kent but Kent is...

My issue still not resolve after complain. My complaint no is[protected]. My complaint is pending since 3 days. All though my RO is under AMC.
Service engineer is denying to resolve the issue because they haven't the motor to change.

My family is bounded to drink dirty water.
If any health problem comes to My family specially my two daughters 1year & 5 years than Kent is responsible.

Kindly...

I bought a kent grand star. The machine was installed on nov 12th. Exactly in 10 days and the display is showing a message low ro flow, low minerals.

The service engineer is saying the sensor is defective. How could such an expensive machine have defective product when they are charging a premium compared to other products

They aren’t even willing to replace the product even though during sales they said they...

I want to register a complaint against Anil Agency RO, MadanMahal, Jabalpur.They took 4800 rupees on the name of AMC, but have fitted local filters and not kent. Now they are denying that they did not fit it.
I had lost the receipt, but have found it recently. But they are not accepting.

Its a CHEAT on the name of KENT.
Pathetic Experience....