Kent RO Complaints & Reviews

I purchased Kent Grand Star from the dealer shared by Kent Customer Care. On Installation, i found mineral indicator to be defective. Technician who visited found the problem to be mother board being defective.

Asked Dealer to replace the machine with new ones. Dealer (Senthil Murugan - Chennai Phone number: [protected] ) agreed to replace with new machine. They sent employees to remove machine in my place and brought old machine...

Hi team,

This is just to inform you that as far as the installation of the kent ro from the engineer was not done properly with complete risk of equipment etc. Their work and behavior was not satisfactory and they humiliated us and said there is no consumer court in india, go wherever you want to go and even as i spoke to asm of the company for help even he said the same thing that there is no consumer court in india.
Please...

The annual maintenance cost is so high, with service maintenance contract it comes to about 50% of the cost of the r. O. Every year. The candles are priced so high that it has become prohibitive now. The candles are not available in the open market. The manufactures are taking consumer for a ride by not advising in advance the maintenance cost per year.
I have ended paying 5000...

I am using kent ace water filter for last 2 years, had some water quality issues in jan 2019. Service technician came and replaced the filters which costed around 5050 rupees including visiting charges. Technician told that there is an 3 months warranty for replaced spare parts.
After 2 weeks, filter stopped providing the water, placed an sr again for which the technician came and replaced some 50 rupees spare and charged 300 as visiting...

Sir i am working as professor doctorate in environmental engineering. Sir ur service provider cheated me & even after replacement of rs8000/- parts of kent my kent is not in working condition i provide you details of bills paid to service agent. Please immediately replace this service provider from akola he cheated almost all consumers of dr. Pdkv university.
My mob for communication [protected]...

I have purchased Kent ro water purifier on 15 April 2018 and now my product is in warranty period and some days back I was facing water leakage problem in my Kent ro so I register a service request throught Kent website to visit in my home and repair the product
Next day the creative services for service
(4094415 \16 [protected] [protected]) which is in Raipur called me from this number ([protected]) and told me that your ro...

One of the most bad experience using kent ro. You can buy one seeing the ads on tv but after 1 year you will realize what trouble you have bought.
Each year you have to change basically the complete machine filters which will cost you 4-5 k. Each year you are wasting more than that on service issues etc.
So if you want to buy kent ro remember to opt for a yearly emi of 5k as that is the cost minimum you need to may to make it...

I purchased kent grand star via dealer shared by kent customer care - senthil murugan from chennai.
Upon installation mineral indicator started swinging left and right. On checking with technician, dealer, both asked to wait for 2 days. After 2 days raised customer complaint and technician mentioned mother board is defective and has to be replaced.

Why would brand new machine have defective mother board. On requesting...

I have purchased kent grand plus and logged ticket for installation on high priority on saturday morning.

I have been waiting for technician and kent promised me it will be done within 48 hours. I was provided name of technician and he refused to come stating he is movie theater and cannot come. Moreover, technician behaved rudely and asking me why i am calling him rather his manager should call him.

48 hours...

I have purchased one kent ro grand plus in 15500 in july, 18 from amazon after verifying warranty for 1 year and service warranty for 3 years. However, today i. E on 07th april 2019 when still 3 months warranty is left company service engineer charged rs. 1000 for 2 filter and as per him warranty on filter is 6 months. When warranty on filter is 6 months then why the company is advertising waranty for one year, even i have checked amazon...

I purchased kent prime tc ro on 4 dec 2016. On 9 dec 2018 i requested service and they changed the candle. The price, they charged is rs 4050. After service the sensor stopped work. So i complained and the problem remains same. Again it stopped working, so i complained. They came on 21 jan 2019 and again charged rs 1235 but still the problem remains same. Now after 4 to 5 hrs of running the machine i am unable to collect 2 bottle of water....

Hello,

I am using kent ro grand plus from last 5 years and we noticed that they provide faulty items and after every servicing there is issue with the machine and it completely stops working. 2 days back i took service by replacing all the filters which costs rs. 5250 when my machine was working fine and within one hour after replacement we notices burning smell and stopped working after the spark inside the machine and again...

Last week, i raised a service request for repairing the water leakage in the filter. As a result, a technician visited and said that filters, along with the pump needed to be replaced. He charged 4100 for these. While mounting the filter, i asked the technician to do it properly. However, while filling water from filter in the evening, the filter all of a sudden fell and slightly injured my hand. Who will pay for the damage caused to the...

I am using kent max water purifier sr no KR[protected]. On 25th march i had registered an complaint, case no[protected]. My case was assigned to s r l enterprises, sector 4 bokaro. 2 technicians came mr ompraksh and vikrant and they changed uv lamp but still there was some issue.He said he will come next day as he didn't have spare for smps. same problem occurred on 28th march. I called them but no one came till 2nd april. Again mr omprakash...

I called the ro service centre on saturday 30th march on this number[protected]. They conveyed we will send some technician
They asked me to do online complaint
Since the people living there are senior citizens they could not register online.
So the online complaint was registered on 1st april
Till 3 rd april evening 5 o clock no service technician came. So i called the above mentioned number and i had a verbal...

I had asked for a visit in 1 st week of march
The technicians visited and no resolution was done.
2 technicians had visited and highlighted that the reason i have been spending on changing parts of kent in past year is because the person who had fixed it was done wrongly may be on purpose this is how kent is cheating customers.
I was made to speak to some manager too but no help no one turned up to rectify it and the...

Some defect has erupted in my kent ro model. Changed all filters in february 19 but it seems motor/pump of the system is not working. Several compaints have been registered since feb 19 but to no avail. Recently i submitted complaint no.[protected] on morning of 01-04-19 but no mechanic has attended so far. Since kent ro is not working, i am compelled to fetch water from neighbors for three days. Please take urgent action against service...

My product is in amc till 24th april 2019, but purifier is not working so i asked sun services on 30th march 2019 to do need full but they start saying that it will be chargeable. I have purchased amc of product by paying 5500 and within a year again asking for money for product despite amc. So you can understand every year i need to pay two times of the same value. Its very wrong things to maintain such kent ro....

You might come up with advertisements, but your customers are not aware that they are going to be charged beyond their expectation. Aquaguard is far better in terms of quality and item guarantee. My service request[protected] states that i have to replace ro membrane, whereas the same item was replaced end of nov 2018. Your product lasts only 3months? Unbelievable, i dont run a hotel here, its a normal house with two members in it. Certainly...

I have raised complain on kent 20 march about not working of kent maxx. Complain id generated was[protected]. Technician has visited same day but he could not resolve issue. After losts of phone call since 21 march no one attended matter. Daily false promises given by kent ro representative that tomorrow we will resolve it but no one comes to solve issue.

Only five months to go after purchasing machine & machine is totally...