Kent RO Complaints & Reviews

Service of kent was done 10 days back and all filters were changes as per requirement by s p enterprise your agent but after next day the filter did not function and we called them for this but they have least interest in providing service to customers. Inspite of several reminders they have not attended and still now we are unable to drink water.
They have already biiled a big amount but did not provide service....

We brought the purifier three years ago, it was working fine un till the free service was their, after that one the paid service started we have spent about 10000 for pas three months. Still not working the service team come dose something and gives gan makes changes and the gets his 350 and leaves.

We keep on getting this problem.

This is serious health issue. We brought this purier saving us, now spending money...

Sir/maidam,
Kent ro purchased through supply order for installation under gre[censored]nit located at tippi, bhalukpong, west kameng, ap - 790 114 which is under warranty period. The said kent ro not working since 16 apr 2019, complaint already lodged vide. Track no. [protected] through customer care. But service not yet provided by company despite numerous phone calls to customer care service kent ro even after lapse of almost seventeen...

Hi team,
I have bought kent ro product last year in february. After november, i am raising service request every month... Nowadays this is ridiculous when i am raising service request in two days or maximum a week...

It clearly shows that your technicians are not upto the mark or they are just closing the request on temporary basis. If this is not the case, it means your product is not good. I dont know how many times...

Kent Ro Service is very poor and bad in odisha, Bhubaneswar.
if you raised a compalined they you are not getting any solution or services.They told to You to wait again 48 hours continouesly.

My request please Don't buy any kent product.
If they are not able to give prper service.Buy other company roduct.

This is very very bad feed back for kent ro....

Hi kent service,

I having kent ro since an year, when i see the service is due for my ro i have called kent service center and raised a complaint for servcie.

Later on someone (Nagaraju : [protected]) from kent called and said he is calling from kent and he will be coming to my home for providing service.

I have accepted and he has come to my home on 6th april and the did some service and also...

Since first week (Mar 15 date of purchase) the kent pearl machine is not working properly... The motor is fault while checking with plumber we called the dealer but no service done yet... We called 10 times in this one month... Now a days we r calling on daily basis for service... Since none came to rectify the issue... I got lot of calls for purchasing nd demo... Don't know where those services gone......

Kent selling defective purifiers and not replacing... Do not buy kent... Kent is cheating

Hello,

Right from the day of purchase, the kent pearl model of water purifier, i purchased is giving trouble….. Tds gets changed to less than 20 ppm despite of setting to any higher value by the technician.

Also, big sounds keep coming sometimes and machine does not get switched on and not work. Till now...

I have called kent customer care for service of my kent maxx ro of replacing my sediment filter and carbon filter the technician came on 15/4/2019to change the cartiages but he has not done is work properly and infact installation of the filters from the engineer was not done properly with no knowledge of equipment and fixing filter and now i’m not getting water since last 15days when he wrongly installed the filters their work and behavior...

I have water purifier of kent ro company I am going to replace continusoly filters in water purifier for every service that in every three months its less than cost of three thousand rupees only as per there last communication they said that for these filters that life will be one year and warranty will be three months I cant understand that what will be the difference between and life and warranty.
if its life for one year than why...

Since water was leaking from my water purifier called the service centre and they sent a service person near to my place.
To my horror they sent very inexperienced service guys who charged 900/- just to rectify my small leakage. Without checking the person left the ro still does not work.
Inspite of repeated calls the authorised service person does send the person and now has stopped attending calls.
Request you to look...

I have called kent customers care for the service of my kent ro grand plus and after two days of my lodging of request a service man came and replaced two sediment filters but even after that the main problem of water not getting filtered through it remained the same. The mechanic told that they need to replace another filter also, and will be done the next day. Then the fellow didn’t turned up. He took rs1300 from us but with the assurance...

I made a complaint vide complaint no.[protected] in kent
Service portal. Their representative visited my place. However, said he cannot help preventing red ant from entering into water tank built in kent r o system. If red ant can enter then any other insects can also enter and pollute or contaminate the filtered water in the in built tank. Then what is the use of filtering the water when the filtered water is open to being contaminated...

Dear sir,

I, the undersigned one of the customer of your esteemed company state that i had purchased one kent ace water purifier m/c s/n: kr [protected] from kent pune service centre in march 2017.

Kent was working fine till now but when alarm for servicing rang in january 2019, we have gone for servicing options from one of your service partners in jammu as we are presently located in jammu city. The service...

Dear sir,

I, the undersigned one of the customer of your esteemed company state that i had purchased one kent water purifier (Pearl) vide sl. No. Kri[protected] on 11.02.2017.

On 28th march 2019, the tap connected from pipe line has been broken for which i had lodged one complain vide no. Cmpl412139.in response to my complain, one sri sailendu kumar ([protected]) of your service partner visited my house and...

Respected sir,

I purchased kent ro kent ro model-11001 sl. No-kr[protected] bill-079374 dated 09 feb 2019. The kent ro is totally defective for which i complained 6 times in 2 months to replace the defective ro. Everytime the come and repair & after 2 -3 days again it stops filtering water. The same is in warrenty.
Now customer care replied they cannot replace the complete set.
I request your honour to kindly...

Sir, purchase ro on 10th of dec'2017 and our avg counsumption is 10l per day...
2 days before filter is wroking fine and now alarm sound is beeping and filter not working.
Service engineer came today, charged for 4050/- and replaced 3 filter.
I want to know, how filter can be damage in 1 year and 3 months if the consumption is 10l per day...

As a midlle class family, not able to bear these charges in 1...

Purchased kent auto soft 11039 on 16th march'2019 and the same was installed on 21st march'2019 with an additional purchase of plumbing items about 7500 rupees which was advised by your technician ranadheer reddy; after installation we noticed that there is severe pressure drop, as it is taking 3hrs to fill one sintex tank were it use to take only 24 mints to fill before installation of kent softener. Hence we parked your softener by turning...

I have purchased the kent ro ace model in november through the flipkart. As per the company policy my machine is in warranty period. I have register routine service many times through the kent service app still not getting routine service from kent ro system each time they told this time your request will get served but in practice they are cancelling the request by there side each time.
I think they are just trying to fullish the...

I have raised service request with customer care and within couple of days someone called us regarding this and came to our home for doing the service. After the service he has asked us to take amc and i agreed for it considering cost savings. He has collected 8200 and gave us receipt as well. And later to my surprise i found service is really bad and then tried to call him. Getting always switched off or not reachable. Meanwhile i raised...