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Motorola Customer Care

Motorola India Pvt Ltd

Motorola Exellence Centre, 415/2 Mehrauli Gurgaon Road, Sector-14
Gurgaon
Gurgaon District
Haryana
India

Customer Care Phone Numbers and Contacts

Phone:+91 124 230 3212
 +91 22 4226 5849
 
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Motorola Complaints & Reviews

Motorola - having camera issues since the purchase date

User
 Vishallalitjain on Apr 18, 2015
I have purchased moto handset from flipkart on 07th Oct 2014 and having camera issues since the purchase date. When I clicked with Flash on picture comes Foggy, to repair the same I have submitted the handset to Authorized moto service centre in Pune on 28th March 2015 Still I have not received the my mobile back and still they are saying parts have not came. When I have asked till when it will get repair the answer which I am receiving every time is “Whenever it come we will inform you”. After that i have emailed my problem to Moto Customer Care on 13th April 2015, every time i get similar...
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Motorola - Regarding Mobile Submitted to Pune Sevice Center

User
 pravee kumar yadav on Apr 16, 2015
I have submitted my MOTO-E to service center located in pune three times for same problem (Phone automatically restart) and each time they take more than 10 days to repair the phone but they are not able to solve the problem.Currently my phone is submitted to service center for 12 days and still they are telling me that they don`t know how much time it will take. This is very poor quality of service and very bad impression to the customer.I have submitted my mobile three times for same problem.This is not acceptable...
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Motorola Mobility - Phone dead in 2 months after Purchase

User
 kamehta on Apr 16, 2015
Bought MOTO G 2 phone online from Flipkart and phone was delivered on first week of Jan 2015. After 2 months of use phone is dead and past 1 month the phone is with Motorola service center for repair. Still they have not given me the phone back. After many visit and calls to the service center they have not repaired my phone or replaced it with new one. My mobile Handset IMEI No. 353325066212881...
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Motorola - Moto E purchase through Flipkart

User
 niravbshah on Apr 16, 2015
I have purchased MOTO E through Flipkart on 24/07/2014 (Order ID :40724017057) since last 1 day i am unable to talk on my phone If I receive or dial any call voice reaches the other end only while calling through speaker if the speaker is no put on the voice doesnot go through in normal calling....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Motorola - regarding power off

User
 kranthi reddy on Apr 15, 2015
Dear sir I brought moto E in june 2014.I am facing problem with the mobile since April 2015. The mobile gets switched off by itself without my interference and restarts only on turning on.How to overcome this problem.I still have warranty for the handset.Will you replace it or advice solution.Reply soon....
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Motorola - about replacement of moto g 2nd gen

User
 gopal panpat on Apr 14, 2015
I purchase moto g2 in Sept 2014 but since last 2 month I am facing problem with it.Problem is about hear speaker, while I call to any person I can not hear his voice while he can hear it. I was facing this problem since last two month but after getting irritate on it I gone to the authorised service center of Motorola in pune at jm road deccan and show them my problem.then customer care executive take my handset and told me to come after 4 days.after 4 days I visited to service center and took my mobile. But when I checked it the problem was as it is.they change hear speaker but steel the problem...
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Motorola - replacement

User
 Shourya Vikram Singh Chauhan on Apr 14, 2015
My name is Shourya, I bought my moto g2 2 months back, it is still under warranty, it was having serious heating and screen blackout issue. i have send it to the Motorola authorised service centre twice but they are not able to clear the problem hence i need a new handset. if my demands are not met i will go to the consumer court contact no - shourya2408@gmail.com...
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Motorola - Service Center Damaged phone Instead of Repair

User
 Nanu Tyagi on Apr 14, 2015
Hi Team, I bought Moto G 2 5 months back and from last month i was facing battery draining issue.I visited B2X authorized service center and deposited my phone for repair.After 4 days I made an enquiry about the Phone status they confirmed me that they have changed the battery and now i can collect it.When i visited them my phone was completely discharged and damaged i did not signed the customer satisfaction note and asked them to fix the issue.The service center again took my phone and next when i called again to know the status they told me to come and collect it as no issues was found.On...
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Motorola - Software Malfunctioning

User
 Asha Sule on Apr 14, 2015
I have purchased a Moto G phone in Den 2014 (delivered to me on 25th Dec 2014). There was a software problem wherein at times contact numbers were not getting saved...also when I dial a number saved on the phone the call history shows it as "Private Number', any call coming from those numbers too shows as 'Private Number" this happens with select numbers...one being my sons number! We took it to our nearest service centre, the software was formatted, job No: AMSTHA000073. The problem of numbers not getting saved was resolved. But the problem of saved numbers reflecting in call history as private...
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Motorola - Loss of Network Connectivity / No Network

User
 vinpatil55 on Apr 13, 2015
Dear Sir, I have purchased Moto G (2nd Gen) Handset on 08-Jan-2015 through Flipkart.com online shopping. The invoice number is # BLR_WFLD20150100334826. I am facing problem with this hand set, these are - 1. Loss of connectivey, no network, no signal. This handset is not detecting network and always no signal. This is a big problem. Kindly resolve the issue or refund the amount. Regards, Vinod Patil 09422775902 Plot No.26/ A Servye No. 453, Dr. Zakir Husen Colony, Near Gadege Baba Chowk. Jalgaon 425001. Maharashtra....
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Motorola - Display Blank Problem_ JOb shhet No _ ZRV/MG/14/03968 and Ref No 150323012361

User
 agayogesh on Apr 13, 2015
This is reference to my Mobile handset Moto G 2nd Generation which is purchased on 07th Nov 2014 through Flipkart (IMEI no - 359296058265548) Phone is working normally and suddenly mobile display blank problem is coming and i m not able to operate the phone than i gone your service center located at thakkar mall, Borivali west, Mumbai, your authorised representative checked the mobile and said that display is not working and will resolve within 7-8 days, and i told them, plz arrange to porvide me alternative phone ( standby phone) but they said that there is no provision by motorolla to provide...
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Motorola - Cheated by service station (Tirunelveli)

User
 franklin peter on Apr 12, 2015
Dear Sir, Due to Moto E auto on/off Complaint i handover my mobile to Kumar Electronice, Tirunelveli (authorised Dealer For Motorola), they told me it is a free service we will change the board and you can get the mobile back within 15 days...after 10 days they called me and demand Rs.3500 to change the board but i refused to give the amount so i get it back but my mobile was damaged (with broken Touch Glass)...Please do needful actions i have attached an evidence.. Regards Edwin 8883228282...
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Motorola - Delay in delivery of motorola phone given to service center

User
 krishna_1977 on Apr 10, 2015
Dear Team, Motorola Customer Reference number: 150407-028700 I have given my phone to Motorola Service Center, Prodcon Tech Services Pvt Ltd, (Andheri East, Mumbai) on the 18th March 2015 and today is the 10th April 2015, 22 days have been waiting to receive my phone. My phone is in warrant period. Service problem - Bluetooth / wifi stops working (faulty motherboard) & back panel issue. Every time I call Motorola customer care (1800-102-2344), they tell me I will receive a call from RSS team in 24 Hrs. Last time when I called customer care on 7th April morning, I was assured...
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Motorola - My mobile was stolen hence block my mobile through two IMEI numbers

User
 bandepalli sreenivasan on Apr 10, 2015
Respected Sir, My mobile is MOTOROLA Model:XT1068(Moto G) (2nd Generation) bearing IMEI No.353325067759989 another IMEI No.353325067759997 MSN : R47AXYJ6JX Model : AP3323AE7K8 above said mobile was stolen by some unknown persons yesterday. hence i request you to block the above IMEI numbers and phone to prevent misuse by the stolen people. Thanking you sir, B. Sreenivasan Advocate, Nellore...
Complaint comments Read comments [1] Complaint category Unsolicited Phone Calls

Motorola Mobility - Servicing

User
 Hjain100 on Apr 10, 2015
My phone Moto G1 was not charging, so I went to the service center and asked about the problem. They said we have too much of work load and will be able to tell about the problem the next day of submitting the phone. I submitted my phone and got to knew that the phone's battery was defected so got damaged and the service center people asked for 7 days for ordering that specific part. After waiting for 7 days I called the service center people and they tell me the part has yet not come and you can track it by registering a complaint. I registered a complaint. After 7 days I received an e-mail saying...
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Motorola - Too much delay in repair & Wrong commitment

User
 syed waquar on Apr 9, 2015
Dear Sir, I purchased motorola handset, it got damage and i have submitted it in motorola service centre after getting confirmation from Motorola Executive, But it already one month passed still I am waiting to get it back after repairing, After doing the regular followup on mail and phone still they guys not getting it sort out. They always done the commitment and it got failed. Pl find below details. Motorola Provided:- [Incident: 150224-000652] Job Sheet No:-AMSJAI000058 (B2X- Motorola Service Provider:- Service Centre Details given by Motorola on mail) Model- Moto X2- XT1092 (IMEI:-...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Motorola - Motherboard Failure

User
 Sudeep Spike Verma on Apr 9, 2015
Moto G...Motorola L12690 IMEI No. 353305060332265 ; 353305060337264.. Sir/Mam, I have ordered cellphone through Flipkart.com in the month of July 2014 and after 4 months my device starts to hang, auto-reboot, heating problem...even charger also stopped working...on 4th April 2015 I went to Z.A. Mobiles located in G.F. - 4, Leela Mension, Naval Kishore Road, Hazratganj, Lucknow, Uttar pradesh. They simply told me the problem is in Software so get it on 6th April..and then after they said there is an Motherboard Failure and it will take few days more...its been 5 days I'm without my phone and its...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Motorola Mobility - Issue with the Handset Moto X 1st Gen.

User
 Sandeep_Potluri on Apr 8, 2015
I purchased a Motorola Mobile (Moto X 1st Gen.) At flipkart (Invoice date: 21-05-2014). I got the issue with the device as when ever I tried to switch on the camera it says camera busy need to restart the device. I made a call to the Motorola customer care people addressing the issue, they suggested to visit the nearest service center at my location to get the resolution. So I visited Sri Karthhik Enterprises which was located at Labbipet, Vijayawada. I took the device to the service center people and explain them about the issue, they told to handover the device to them and they will update the...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Motorola - Lollipop 5.02 update is a useless update

User
 VIJAYARAJ G on Apr 7, 2015
Lollipop 5.02 update is a Very poor Update. Completely frustrated with performance. Battery quickly down, when I use internet. Can any one help me to downgrade the OS. Any plan like Motorola is coming up with any new release or patch to fix this. Battery draining faster please help Motorola do something...
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Motorola - Moto g complaint & refund request

User
 SL1C on Apr 7, 2015
I am writing this mail to refund my purchase amount of moto g 16 gb, for more detail please go through the mail read red marked 8 and 9th points & please find attached file. ... ... I am writing to complain about my Mobile Moto G 16 GB black, that I purchase from flipkart on the 27th of march 2014 (IMEI/Serial No.355004051616426 & MSN NO-Q627XERZRQ) and Flipkart order id-OD40327036295. From the month of august 2014, I have found some problem in Moto G. Below mention are the complaint which I have already launched in your customer care department ( Sampark Systems) : please...
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