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Motorola Customer Care

Motorola India Pvt Ltd

Motorola Exellence Centre, 415/2 Mehrauli Gurgaon Road, Sector-14
Gurgaon
Gurgaon District
Haryana
India

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-1022344
Phone:+91 124 230 3212
 +91 22 4226 5849
 
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Motorola Complaints & Reviews

Motorola - Moto e is not functioning properly

User
 Rohit0803 on May 24, 2015
I had bought moto e 1st gen n october 2014.Since last 3-4 months it is not functioning properly.The phone gets switched off on its own.The phone does not wake up sometimes on pressing the power button key, which is very irritating as we can not do anything just have to wait for about 1 hour.It is very frequent that this problem arises when i need the phone.The touch also doesnot responses well sometimes. My phone is in warranty period so help me in resolving this problem in this phone or either replace it. I just want the problem to be solved as soon as possible....
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Motorola - phone charging

User
 Devangana Dāsh on May 24, 2015
I purchased a moto g (2nd gen) from flipkart on may 15th, 2015. Within 3 months of the purchase, on May 23rd, 2015 - the phone miraculously stopped charging when plugged in. I tried restarting it and swtiching chargers thrice..but none of it worked. I located the nearest service centre. But I could not go because the service centre closes at 6 pm. I had to wait till the next morning for my problem to be even addressed. Next morning, the service centre in Pitampura, kept me waiting for an hour - by opening late, and with a slow server. Finally they saw my phone and on discussing the problem...
Complaint comments Read comments Complaint category Telecommunications

Motorola - fault in the device since last 5 months...

User
 Junaid Musla on May 24, 2015
My name is Junaid. I am writing this mail so as to inform u that, I am using moto g2, a product of yours company. I am facing a lots of problem in my device since last 5 months. The problems are mentioned below: 1.Google play music stop working when mobile is on standby mode or even in using mode. 2.Call receiver malfunction.it does no work sometimes while calling. 3.when call arrives, the call is not picked up. And few minors problems. I have visited the customer care 5 times, but the hell workers don't even knows how to correct those problems. 5 times visited since last month,...
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Motorola - regarding Moto E 2G Mobile

User
 manieswari durga on May 24, 2015
I purchased a new moto E 2G mobile on april 28 2015 after after few days it is giving me a lot of trouble while using my mobile it is getting much heat while I speak...and when I put the mobile in Charging and also when I use any Internet apps or Watsapp means its getting too heat... And the major problem is I am hearing an echo sound from the mobile if I was on a call and at times the receiver who is speaking with me is not able to speak properly not even a minute without any disturbance...the echo or resound problem has been started from the day of 2-05-2015... so kindly help me how to solve this...
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Motorola - circuit board problem

User
 ganesh p samaga on May 23, 2015
i am writting to you to complaint about mobile(moto g 2nd gen) i bought from online store on 24th october 2014...Problem for my mobile is circuit board replacement...and there is no good service center in udupi (NAGASHRI communication)...they wont give correct response for customers problem..their behaviour is also too bad...kindly please provide us to good service center...I like motorola mobiles...but not udupi service center...hope you solve my problem very soon...thank you......
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Moto E - PCB replacement

User
 Samuel Raphael on May 23, 2015
I had given my Moto E to the B2X service centre at Narayan peth modi Ganpathi lane Pune 411030 on 11-05-2015. As of today it has been 14-15 days and I have still not received any positive reply from the service centre personnel. I have called them 3 to 4 times to enquire about my phone and every single time your personnel says it will take another 4 days for the spare PCB to arrrive. Now, today I called him and he says it will take another 10 days i.e. as of 23-05-2015. This is the first time I am experiencing such callous attitude from any customer care personnel. When I Bought this phone I...
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Motorola - MOTOROLA GLASS CRACK NOT REPLACED COMPLAINT

User
 bharti8 on May 23, 2015
i bought phone on 22 dec at the very second of launch in india from flipkart. I waited for 1.5 years before it came to india. The phone fell from my hands and the glass cracked. the phone is working absolutely fine, if m asking them to replace they are saying the glass wont be replaced complete assembly (display) will be replaced. which costs 18300/- here this is 60% of the cost of phone. Thats higher than apple.moreover it is not available at the service centre. for over a month now nobody from motorola has even bothered to ask me whats the issue... also the price is varying in delhi 15000 and...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - about music player

User
 pmnr625 on May 22, 2015
Reapected sir/madam; iam using it for 2 months when i was playing music in play back then after when we remove it from back running apps my music player was beeing strucked and i cant play songs.can you say why it is happing ??and i need solution to solve such problem as soon as??...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Non Extension of Warranty Support

User
 santhoshvaradaraj on May 22, 2015
I purchased a Motorola Moto G (First generation) mobile handset on 6th of April 2014 through flipkart which was subsequently supplied to my address by WS Retail on 8th of April 2014. I was using the mobile from then & was absolutely fine with it . In january 2015 motorola rolled out OS upgradation servies (Lollipop Version) to all users & i upgraded it to the same. Since then i was facing some glitches in the operation front. I reported it to Motorola Customer Support & they provided me some temporary solution which didnt paid off much. I made a travel to US on March 6, 2015 for a duration of 2...
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Motorola - Charged Rs 100/- without informing Customer

User
 Nishant99 on May 21, 2015
I got to the service center to repair my "Mobile Phone's Speaker" that I was having a problem in it. It Was Within Warranty Period and then they charged me Rs 100/- for diagnostic charges without informing me about the issue, and even don't gave me any receipt for the issue. Also Wasted More than two hours of my time. Also Behaved very Bad and Rudely....
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Motorola - Complaint against service center at Jodhpur

User
 caankit on May 21, 2015
Sir, I have bought Moto E in Oct. 2014. I was having problem of auto restart of mobile since last month. I have submitted my phone to service center on 11.05.2015 by assurance of getting it repaired within 7-10 days. Now, they are saying that parts are not available and therefore, it will take 4-5 more days. I dont think it is a right procedure and right way. And, what my perception is if parts are not availabe as per them, then what is surety of getting it repaired in 3-4 days. And, withour phone, you know, all work of a business class person got stuck. I am a Chartered Accountant and I have regular...
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Motorola - power on off issues

User
 shaiky on May 20, 2015
My new moto g2 ( model no-xt1068, emei-353326064512876, DOP-08/03/2015)having a power on off issue and give it to Motorola service center on 20 april, but more than 1 month is gone still it was not repair, when call on service they respond that the part is not come, my phone is under warranty but still not resolved and from the date of purchase within 15 days its having problem so I want my money back or exchange my device with new one . kindly do the needful...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Motorola - service rude behaviour

User
 abhinavaggarwal1 on May 19, 2015
my IMEI No. 359296054166526... as my mother boaed hass been changed by service center. service center has give me the wrong work order no. I ask the work order no from service.. they are speaking rude language and not provide me the work order no. Please make the complaint of the service center tere rude and harsh behaviour... please slove my complain.. i am very thankful to you......
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Motorola - LOST PHONE DONE BY MOTOROLA SERVICE CENTRE

User
 akashd on May 18, 2015
Hi, Mi name is Akash Dhaka. I have given my moto g 2 phone for a screen repair to your service centre in Noida Sec-18 on 21st April'2015.I have got the phone back on 13th may'2015.But the phone which I have received after the repair is a different one.My phone's original one which i have given has the IMEI nos as 353326061323152 353326061323160 And the one which i have received has the IMEi nos as 353321061692045 353321061692052 KINDLY LOOK INTO THE MATTER, OTHERWISE I WILL HAVE TO TAKE A POLICE ACTION. MY JOB ID WAS #360. KINDLY CHECK YOUR RECORDS AND UPDATE ME AS SOON AS POSSIBLE. AKASH...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Nexus 6 - Defective phone - No replacement, Poor service , Connectivity issue under WIFI

User
 P.Sehgal on May 18, 2015
Defective phone - this has been submitted to Service Centre for replacement. Not getting it back even after regular follow up & chasing. Seems, will have to approach Consumer court. Defect in phone - When phone is under WIFI network, can’t make / receive calls most of the times. Callers CANT GET THRU without getting any busy/ other tone. Same way, I can’t make calls. If the wi fi is disabled, phone works fine for both incoming and outgoing calls. Using Airtlel in India - have changed SIM card, updated software to lollipop 5.1 but problem is unresolved. Complaint dated 28th Feb ref no #150228-012741...
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Motorola - Moto G2 touch is not working

User
 Shobhit Johari11 on May 18, 2015
I bought the Moto G2 phone thru flipkart on 12.04.2015 and it started creating problems from 13.05.2015. Its touch doesn't work, if mobile is unlock I have to reboot the phone for unlocking it and after unlock it takes commands automatically, proximity sensor also not working. I took it to service center B2X Services Nagpur and they clearly told that it can not be replaced as warranty is over. I told them that 30 days return warranty is from flipkart but as per them this 30 days return/replacement guarantee is from Motorola side. It means either flipkart or Motorola is cheating with customers. Service...
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Motorola - Motorola - MOTO G - Screen Malfunctioning not covered under the warranty

User
 neha_jain1426 on May 18, 2015
The customer service centre of motorola M/s. B2X services @ Palam Vihar Gurgaon, have refused to cover the moto G phone screen. The screen display of my phone is showing blur lines and 30% phone display is not visible. When i went to the above service center on 18 May 2015, i was refused any service or replacement under warranty citing the reason of internal damage. I called their executive yesterday (May 17, 2015) by number 9990204763 regarding my phone which was showing black lines. I purchased Moto G on June 10, 2014 and it is under warranty. and he suggested to go to Gurgaon service centre...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Motorola - MOTO E - Screen Malfuntioning not covered under the warranty

User
 Amandore on May 16, 2015
The customer service centre of motorola M/s. B2X services @ Borivali (E) Mumbai have refused to cover the malfunctioning of moto E phone screen. My phone has not been damaged through any abuse or physical contact. The screen display of my phone is showing blur lines and 40% phone display is not visible. When i went to the above service center on 16 May 2015, i was refused any service or replacement under warranty citing the reason of internal damage. They were not able to specify the reason for internal damage. They asked me to get in touch with the customer care center and said that they would...
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Motorola - Problem in Moto G Handset (Ist Gen)

User
 guptasah4 on May 15, 2015
My Moto G handset is not working properly. It is not getting powered ON. I repaired it once from Motorola Service centre but on the same day it stopped working and I am facing same problem again. Please do the needful at the earliest as I am facing problems without my handset. I have already logged a complain with ID: 1056068. But my problem is still not addressed. Also I am not getting e-mail any response from Motorola. Please arrange to address my problem asap....
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Motorola Mobility - Motorola Cheated MotoG 2 - refurbished motherboard

User
 amitjain84 on May 15, 2015
We have have purchased a Motorola 2nd Gen phone [IMEI/Serial No: 359296052519502, 359296052519510 ] Through Flipkart on 08-10-2014 on my Wife's Name Suhas Sharad Palkar It stopped working, therefore I handed over to the authorized repairer in Thane M/S CCom on 13th Jan 2015. I was informed that mother board has damaged and needs to replace. I will have to deposit this instrument with them . I received back this mobile on 06-02-2015. After repairs I observed sim card slot no 1 was not active or working. Second sim after receiving call the network disconnects . I lodged complaint online...
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