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Motorola Customer Care

Motorola India Pvt Ltd

Motorola Exellence Centre, 415/2 Mehrauli Gurgaon Road, Sector-14
Gurgaon
Gurgaon District
Haryana
India

Customer Care Phone Numbers and Contacts

Phone:+91 124 230 3212
 +91 22 4226 5849
 
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Motorola Complaints & Reviews

Motorola - Didn't repair my moto

User
 vivekvishal78 on Jan 29, 2015
I vivek vishal from jamshedpur i bought moto e from flipkart on 07/09/14 that is not working properly so that i go to motorola service center that is in jamshedpur. They keep my phone and taje too long time. And also misbehave witb me and also damage the phone. Please sugest me what should i do and plase take the proper action if posible and please provide me a my fresh phon that i give them.
Thank you....
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Motorola Service Center - BUND GARDEN PUNE - Non cooperation

User
 anuraagshinde on Jan 22, 2015
Hi, I am Anuraag Shinde, I had submitted my faulty Charger for MOTO E device to Motorola service station (Bund Garden Pune) on 15th of December, but, unfortunately I lost the token(receipt) given by service center. Now, Service center says that they can not give me replacement charger without the receipt. I told them that I have lost the receipt. I asked them to check in their system database my submission information. I told them that I can provide you the IMEI number, mobile invoice, but they were so non cooperative that they did not take this into consideration. I strongly feel that they could...
Complaint comments Read comments Complaint category Products & Services

Motorola - boar damige

User
 d-singh on Jan 22, 2015
It has been more than 10 days that I have not received my cellphone. The board had to replaced and the service centre people are saying that the board has not reached the service centre yet. Why is this kind of delay? Customer Name: DEEPAK SINGH ----- customer care complain no GRK/N/14/00346 ver y bad service...
Complaint comments Read comments Complaint category Magazines & Newspapers

Motorola - faulty battery

User
 chinmayingole on Jan 21, 2015
I purchased Moto G 8 months ago from flipcart. Now the battery has swollen up and is physically damaged. The phone doesn't get charged properly and even after fully charging, it drains off within 1 hour from charging. I tried contacting customer care services through all modes of communication but no one seems to care. I have been told that the physical damage is not covered under warranty and I will have to bear the expenses of changing damaged battery and housing myself. Why should I pay if the company uses faulty/ cheap/ fake parts in their products? Please help...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - moto E smartphone not working regarding

User
 saimanjira on Jan 15, 2015
i have purchased the motoE phone on october 6th, 2014. the phone is hanging since 3 months and it stopped working from last 1month. invoice number: blr_wfld2014000020002. order id: OD200899194277632100. i request you to replace my phone immediately...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Not Repairing My Phone Under Warranty in Hyderabad

User
 Chaitanya Chowdary on Jan 14, 2015
I have Purchased Moto G first Generation on 26/03/2014. When i am using my phone, it was suddenly Switched OFF. I thought that the charging was over and i have connected the charger to the Mobile. But when connected the Notification light was glowing in White color Continuously. And when i remove the charger it was gone. And my phone is not Switching ON again. There is no response from phone, like there is no light blinking or nothing, only light is glowing when the phone is connected to charger if i remove it, it was going off. So i have taken it to the service center in Hyderabad. The service...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - DELIVERY OF DEFECTIVE MOTOROLA G MOBILE

User
 cngurung on Jan 11, 2015
I had purchased a Moto G (First Generation) mobile set through Flipkart on 23rd Aug 2014 for Rs. 12, 089/- vide Order ID:OD40823024040; Order Date:23-08-2014; Invoice Date:23-08-2014. Barely 4 ½ months after purchase it started malfunctioning without any rime or reason. The calls were automatically going to unwanted subscribers while trying to contact a particular subscriber. Even while setting the Alarm, it would not stay at a particular point but automatically move to other point. I lodged a complaint with Flipkart. Initially they tried to resolve the issue by directing on the phone through their...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - REFUND OF CHARGES INCURRED FOR REPAIR OF MOTO G MOBILE PHONE

User
 cngurung on Jan 11, 2015
I had purchased a Moto G (First Generation) mobile set through Flipkart on 23rd Aug 2014 for Rs. 12, 089/- vide Order ID:OD40823024040; Order Date:23-08-2014; Invoice Date:23-08-2014. Barely 4 ½ months after purchase it started malfunctioning without any rime or reason. The calls were automatically going to unwanted subscribers while trying to contact a particular subscriber. Even while setting the Alarm, it would not stay at a particular point but automatically move to other point. I lodged a complaint with Flipkart. Initially they tried to resolve the issue by directing on the phone through their...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - regarding service problem

User
 Ravinder Chouhan on Jan 10, 2015
Hello... I had given my Moto x 1st gen to Motorola service center on 2nd jan 2015, the problem was about the back camera was not working . so i gave it to service center, they told me that its mother board and camera will be changed with in 7 days, but till now there is no information regarding this and they don't take calls if you want to know the status about your phone ....
Complaint comments Read comments Complaint category Mobile Service Providers

Motorola - Delay in the repair

User
 Akarsh Verma on Jan 10, 2015
It has been more than 10 days that I have not received my cellphone. The board had to replaced and the service centre people are saying that the board has not reached the service centre yet. Why is this kind of delay? Customer Name: Akarsh M Verma Service centre: Mobile Planet Invoice no of Job Sheet: 4708...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Motorola - Customer service center and phone performance & response

User
 anilani on Jan 9, 2015
I am having MOTO G2 phone, bought it from flip kart With in 10 days of time I faced charging down problem on this phone, I got replaced from flip kart After one month I faced same problem and I go for call to mot and try to resolve this problem through online, but not resolved after 15 days my phone was shut down and not even switching on, I reach service center (the worst service center I never see) by watching that service center I don't like to give my mobile over there, but I have given because I have confirm with Motorola toll free, they have taken 2 weeks, still I didn't received...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Motorola Mobility India Pvt Ltd - Camera problem - Not replacing the faulty handset

User
 aakash.varshney on Jan 9, 2015
Hi, I have purchased Moto X 2013 from Flipkart in the month of May 2014. I found a problem in the mobile camera (Vertical lines visible under low light) for which I had complaint it to the Motorola customer care, Customer Reference number : 141117-014564 dated 17/11/2014. Initially they asked me to format the mobile and check if the problem is resolved, but the problem was not resolved. Then they asked me to visit the nearest Authorised service center. On their request I visited authorized service center of Motorola at PRODCON TECH SERVICES PVT LTD, Andheri East on 29/11/2014. There I was shocked...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - battery Not charging

User
 Ranjeet Arya on Jan 8, 2015
Dear Motorola, I am first time using Motorola mobile ( MOTO 2nd Gen.). Purchase it in Dec 2014, I m facing problem of battery not charging, while since last charge battery showing 95% charged. Today unexpectedly without any alert my phone has off. Can you help me and suggest from where I can get it serviced...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Chandigarh Sector 34A Service Center Of Motorola Misguided.

User
 Diksha Garg on Jan 5, 2015
I am very sorry to say that the service Center Of Motorola in SC0 189-190, Sector 34A, Chandigarh misguided me and wasted a lot of time and energy.I had asked for a charger of motorola, and they kept telling me that i should come in next 10 days every time i used to go there and ask if it has arrived.This continued for 2 months.And at my last visit they told me that they can not provide me the charger and it was never possible on their end. I just want to say that if it was not possible then why did they keep asking me to visit again and again, they should have cleared it at my first visit only. Its...
Complaint comments Read comments Complaint category Mobile Service Providers

Motorola - Unable to change mobile network

User
 lavanya kss on Jan 1, 2015
I am using Motorola MB865 (AT&T). I am getting 4G signal for internet and I want to use 3G or 2G. When I try to change settings-> more-> Mobile networks-> "Select network" option is disabled with default selection "Automatic". Please let me know how to change the setting to use 3G or 2G....
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Problem in repairing moto g 2 mobile phone

User
 Alpu2vij@gmail.com on Dec 27, 2014
I purchased Moto g 2 phone on 12.12 14. On 16th phone was completely blackout. I have the side of packing box which contains bar code etc. Service centre refused to replace. Phone was given to them for repairing on 17.12.14. As on today I.e. After 10 days no response from jaipur service centre. They are not picking up my phone. Call centre told it will take one week more for the replacement of part. When company does not have after sell back up support then think over your sell. For mobile phones if repair will take such a long period then it is shame full for multinational company. Is...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - problem with voice clarity (already repaired thrice at the authorised service center, but problem still on)

User
 Suraj Naik on Dec 24, 2014
I have purchased Moto G from Flipcart in Feb this year. After few months of use I faced problem with voice clarity, and as per the suggestion from Motorola customer care I got it repaired from the local authorised service center at Vizag in the month of July. After using it for few months I faced the same problem. Again I have to visit the service center and they repaired it again in Sept. After this I have repaired again but the same problem still on. Last time I have contacted the customer care a week back and had a talk with Mr Mahesh. The reference no given to me was-141127025107 dt 27.11.14...
Complaint comments Read comments Complaint category Mobile Service Providers

Motorola - speaker, loudspeaker, battery stopped working after service

User
 ritishi on Dec 23, 2014
I bought moto g 16gb molbile on 30apr. In mid October suddenly loudspeaker stopped working. I faced major problems of miss calls because ringtone sound/loudspeakers was not working. Due to limited service stores I could give it for service by Nov end. Loudspeaker was repaired but I was not able to hear other person voice properly. I had to use headphone only. After 3 to 4 days loudspeaker again stopped working. Now I've to use headphone always otherwise neither I will hear ring tone nor talk. After service anther issue faced - battery is drying very fast. It suddenly switch off. When I plug in for...
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Motorola - worse service by authorized service center!

User
 utsav mishra on Dec 20, 2014
I am C. S. Mishra, I recently encountered a problem in my moto g 2nd gen device which was that my phone was hanging on the logo. When I called the customer support, they asked me to visit the authorized service center of Motorola which I immediately did on the same day. After taking the device they assured me that my device will be repaired within 5 days and I would be informed about that. It has been 14 days now I have not been informed anything and no one even called me. After getting irritated by this unprofessional service, I contacted the customer support once more on 18th December 2014. There...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Service of Mobile

User
 CAHIMANSHUCA on Dec 20, 2014
Hi, I bought a Moto G 2nd Gen from Flipkart which was delivered on 21st oct 2014. During the use I face an issue regarding SIM Slot for which i contact to the authorised service centre, they deposited the handset on 2nd Dec. After that when I went to receive my mobile, I found that Mobile Screen was broken and again submitted for repair. Today I went again to receive my mobile, but I found same problem of broken screen. From 2nd Dec I am suffering huge loss due to much delay because I was not provided any standby mobile. Please look into the matter and do the needful at earliest....
Complaint comments Read comments Complaint category Mobile Service Providers

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