Motorola Customer Care

Motorola Customer Care

Motorola India Pvt Ltd

Motorola Exellence Centre, 415/2 Mehrauli Gurgaon Road, Sector-14
Gurgaon
Gurgaon District
Haryana
India

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-1022344
Phone:+91 124 230 3212
+91 22 4226 5849
Satisfactory Rating
1%
Complaints
750
Resolved
6
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Motorola Complaints & Reviews

Motorola - Fraud

User
 velpula sudhakar on Aug 29, 2015
SIr please protect our complaint people taking advantage by ready our issue yesterday nite itself i have post this complaint and after issue mints or hour i got one call from X Y Z person saying that. am calling from Motorola Company. and telling that guy to me. like this sir we have received your complaint and i am going refund your amount what ever you have paid. i said sir i dont want amount i want only solution of my complaint i said. but still that guy name is Deepak Kumar telling that we are going to refund your so please provide your debit card number and expire date as well as ccv no. he...
Complaint comments Read comments Complaint category Mobile Service Providers

Motorola Mobility - Irresponsible behaviour and negligence

User
 sparkling sj on Aug 28, 2015
I have purchased a moto g2 from flipkart in 12000rs on 19-04-15. Order ID: OD102627234580927400 phone is not at all working properly. Battery is not at all working and front camera feature is not available. I called flipkart for the same problem they told me to contact the service center and my phone has been lying at the service center since 31st july 2015. They are saying that motorola company is not sending the parts. When i complain again to flipkart they are trying to make fool out of me by saying to wait and it has been almost a month. is motorola company caters to thr customres this way??...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - My mobile Moto g2 its under warrenty issue

User
 velpula sudhakar on Aug 28, 2015
Dear Sir, I have buy MOTO G2 Generation mobile in month of January 2015. Model No. XT1068 IMEI 353325067709661, IMEI 353325067709679. ISSUE is First month itself i have got the problem with mobile in camera. camera is not working proparly. then i take the mobile to Authorized service center. what he did i dont know but again i am facing same problem. so second i have taken my mobile to Your authorized service center in the area of Seecunderabad. today that service center engg that guy is saying that i cont do under warranty. and i asked abt how mach charges will be for this i asked him. he...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola Mobility - Software Problame

User
 sukomalsarkar on Aug 28, 2015
After updated of my MOTO E software in this month from Software Kitkat 4.4 to Lallipop, it has observed my Moto E screen some key word not working properly from today. VERSON MSM8610BP_18033.4614.4500R. BULDER NUMBER LPC23.13.34.2 Please solve the problame. Sukomal Sarkar mail : sukomalsarkarr@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola Mobility - Software Problame

User
 sukomalsarkar on Aug 28, 2015
After updated of my MOTO E software in this from Software Kitkat 4.4 to Lallipop, it has observed my Moto E screen some key work not working properly from today. VERSON MSM8610BP_18033.4614.4500R. BULDER NUMBER LPC23.13.34.2 Please solve the problame. Sukomal Sarkar mail : sukomalsarkarr@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - lost mobile in bus IMEI 353317063652201 & 353317063652219

User
 Jagathees S on Aug 28, 2015
I lost my motorola mobile while traveling in bus from silkboard, Bangalore on 26/08/2015. my mobile's details
Mobile: Motorola
Model: Moto E
Model No. XT-1022.
Color: Black

IMEI 1 : 353317063652201
IMEI 2 : 353317063652219

i lost it around 9.00 am on 26/08/2015 and turned to switched off immediately.
I made a police complaint for this.

If any body got this mobile please contact my mail jagatheeswaran.be@gmail.com
or ph: 9663730757

-Jagathees....
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Very very poor and unsatisfied handling of warranty service related issue of mobile

User
 Nilesh Dhamal on Aug 28, 2015
I submitted phone Moto G2 due to issue in touch screen it is in warranty Work Order No ZST/MG/15/04164. it is more than 18 days today, but mobile is not reapired yet. even part is also not available and also not dispatched from company to service center. Daily i called service center but they told we will repair phone only when part is avail. therefore, i chat with company given facility also called 3 times with 2 days gap. every time they told your issue will escalate in 2 days. it is around 8 days i am communucating with Motorola toll free number. also raised a complain on priority 150822023842....
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Slow in resolving a problem for smart phone

User
 Ashish654 on Aug 27, 2015
I have given my phone to service center of MOTOROLA for problem regarding to touchscreen.They kept my phone for more than 2 month.Before that i have visited several time to service center for the same problem but they people are unable to solve problem.And when i call to them to their land phone they don't receive phone call and then go to that service center they told me wait for another 6 to 7 days.It is not fair. they don't know how to behave a customer....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Motorola - Extra charges for speaker repair

User
 vidyaav93 on Aug 26, 2015
I had bought moto E mobile, online and half year back, one of the service centers charged me 500rs just to change the speaker. He also told the speaker charge is just 50 rs. But the service charge is 450 Rs. I was in a hurry couldn't argue with him because of urgency. Where can i lodge complaint on him??...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Motorola - Sim card not recd

User
 Sunil_rajbhar on Aug 27, 2015
We have purchase new MOTO G3 & Recd on 26.08.2015 in that they have given offer for blutooth & 4g date sim free with mobile but we have not recd the Airtel 4G Micro sim with mobile & Blutooth my order No. is OD003727318796205800 Order Date: 24 August, 2015 5:41 PM...
Complaint comments Read comments Complaint category Telecommunications

Motorola - Phone not received from Service center

User
 Megha1525 on Aug 26, 2015
Hi on 12th August 2015 my motorola 2nd Gen phone suddenly stopped working. On 13th August, 2015 i took my phone to the Vignesh Service Center Sec-31-D, Chandigarh. They were behaving very rude and without checking my phone completely they said your phone's motherboard need to be replaced. They said it will take 10 days to repair it. after 10days on 24th Aug, 2015 again i visited the service center and again they said that parts are not available and it will take 3 more days. Please give me solution either repair my phone or replace it. It's under Warranty and i bought this phone on 9th April 2015....
Complaint comments Read comments Complaint category Electronics & Appliances

Motorola - MOTO G2 device screen quality doubt

User
 Siva Gopal Manapragada on Aug 25, 2015
I bought motog2 from flipkart 45 days back accidentally my phone fell from 2 feet high and entire screen is crushed the place where the impact happened became like powder.the screen crushed completely for a drop from chair with guard and screen guard is this quality of gorilla glass....
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Cracked screen

User
 Yatin Sachdeva on Aug 24, 2015
I took my phone for software, and earphone jack was stuck in my phone, for that i visited lajpat nagar service centre, while reparing the phone initially they rest/format my phone and secondly they took off my display/screen and didnt stick it back with the permanentr gum that i came to after a day, firstly they didnt intimate that they will be taking off my screen and if they did so they should stick it back and whwn i notified them about the mistake than theu said theyu have to order the gum for making it permanent and then they ordered for the gum but in the mean time i dropped my phone and the...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Moto E : 1st generation (In warranty and service center still not repairing it)

User
 Suprav Sarang on Aug 24, 2015
Dear Team, After so much hassles, repeated visits and calls to your service center in Patna, i am pushed to complain and escalate the issue. My mother's gifted mobile Moto E (1st generation ) is not working and submitted to Moto service center on 1st August 2015 at Patna (shop name : Graphline care). The service center guys are nor co-operating neither clearly stating that when they will repair the product. It has been more than 25 days and still we are repeatedly harassed by visiting the shop, calling them and non-co-operation by them. Could you please look into this issue and resolve it as...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Motorola - Phone replacement

User
 Sahil Mangla on Aug 24, 2015
I bought a new phone from Motorola, nd phonr model name is moto g 2. This phone I had purchased online through Flipkart. When I got the phone had an order book It was written at the time of the phone is the phone just BreakFree. Now my phone's display shattered nd Speaking of Motorola care that the service we paid yet been. Speaking of Motorola care that the service we paid yet been, The first was uttered when the display is Breakfree and its warranty is one year. Right now I'm very upset with the company and I need phone replacement from company. thnku...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Motog 3rd generation noise problem increased day by day

User
 rahul chandwadkar on Aug 23, 2015
I had purches a motog 3rd generation 16 GB mobile phone from flipkart, initially it works fine, but day by day the noise problem get increased in speaker. Now it is very erritating, even I'm not understand what caller say sometimes. Please provide proper process/chennle to complain over this. Cause this a brand new phone and this type of problem not expected from Motorola brand. Thanks, Rahul...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - There is no water proof guaranty of moto g 2nd gen after telling the guarantee by motorola company.

User
 Manojrocks.jangir on Aug 23, 2015
My phone (moto g 2nd gen) got into water for 2-3 seconds and stops working. Company told me that moto g phone is water resistant but now it not working. phone works for a few hour but after that it gets switch off and doesn't start and also not charging. there is problems in speakers and mike also. company says that we cant repair it. it will be cost. but still phone has 1 year warranty with water resistance....
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Service of your company

User
 vinit sethiya on Aug 22, 2015
I have my phone to authorised service centre B2X raipur, chhattisgarh, India for repair of camera. When I received the phone, it's back panel of improperly fit and is damaged too.when I asked about it, they said it happens like this only and we can not fix it properly. If I wish, I could complain it to Motorola. The phone looks disgusting now. The customer job I'd is- AMSRAI000070. If they can not do it properly, why is it named as customer service center?...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Mother board complaint

User
 VIJAYA CHANDRA JAKKOJU on Aug 22, 2015
I have bought moto e2 in the month of March and within a period of 5months the speaker stopped working.so in the month of August I have given in service center in rahahmundry, after a span of 14 days they told that the problem is with mother board.and they told that it takes still 2weeks to solve it.how it so simple to put mobile all the time in service center .I don't understand why Motorola cheats customers by installing worst mother boards.the service is also not good.please provide justice....
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Handset poor performance

User
 Kamini9050 on Aug 21, 2015
I have bought the motorola 2nd generation last year . It is still in warranty but few days left only. The performance of phone has become terrifically bad. It hangs too much. Shuts down then restarts . Exit apps itself.report problems in every usual application .like application not responding. Please handle the complaint soon. Get me a good impression of company that it serves consumer well. Coz we as consumer, your gross n publicity is from us. Thankyou...
Complaint comments Read comments Complaint category Mobile Handsets

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