Motorola Customer Care

Motorola Customer Care

Motorola India Pvt Ltd

Motorola Exellence Centre, 415/2 Mehrauli Gurgaon Road, Sector-14
Gurgaon
Gurgaon District
Haryana
India

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-1022344
Phone:+91 124 230 3212
+91 22 4226 5849
Satisfactory Rating
1%
Complaints
696
Resolved
6
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Motorola Complaints & Reviews

Motorola - Motorola

User
 arasan444 on Aug 3, 2015
I Gave my mobile (MOTO X) TO TRIDENT TECHNOLOGIES (IN NUNGAMBAKKAM CHENNAI)ON 3rd july TILL NOW IM NOT GET BACK MY MOBIL...(MY WORK ORDER NO :OTMMG/15/02516) AND 25th JULY, I CALL MOTOROLA TOLL FREE NUMBR..AND REGESTER MY complete ( my complete NO :150724022668)..till now IM NOT ANY CALLS R ANYTHIG..WHAT CAN I DO NOW...?(MY WORK ORDER NO :OTMMG/15/02516)...
Complaint comments Read comments Complaint category Mobile Service Providers

Motorola - Phone

User
 Shreyankar on Aug 3, 2015
I recently bought a Moto G2. The delivery of the same was made to me on 24th july. I am mainly facing two problems with my phone. 1) The phone is getting discharged earlier than expected even when the phone is in idle mode i.e. without Wi-Fi and Mobile Data switched on. 2) The phone's lower speaker is a defective one. I am expecting an exchange from Flipkart. Thank you...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Pathetic battery. . . The phone does not provide 2070 mah of charge.

User
 bablu11 on Aug 2, 2015
the phones battery drains from close to 70 % to 0 % in 1 sec. this is digusting, this is a problem with many other cases regarding moto g product. The company should be charged against this. I wish i could paste some snapshots of the battery life here had there been a facility. I couldn't use the full battery life cycle from the past 3 months. Secondly the internet connection always fluctuates. it always shows an exclaimation mark. If i use the same sim in another phone then it works properly....
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Hanging problems, rough gaming experience, slow processing in my moto g2

User
 vsvaibhav on Aug 1, 2015
My phone is hanging a lot...i specifically bought it for smooth gaming purpose... But the gaming experience is very rough...battery issues too are disturbing me...my mobile is in warranty...plz solve my problem or advice me a service centre near rohini, new delhi
Email me at :- vsvaibhav1012 @gmail.com
Thankx for ur attention...hope u will reply me as soon as possible...
Complaint comments Read comments Complaint category Mobile Service Providers

Motorola - About sound problem

User
 smangesh4 on Aug 1, 2015
From last 2weeks my phones big Speaker is not working properly. In these days it automatically got OK 1 time and now it is not working once again. Please give me feedback and also this piece is with lots of problems. Please give me change piece for this phone....
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Phone hangs on the incoming call

User
 ameya1 on Aug 1, 2015
i have moto g 2nd generation. phone hangs when its keep in the ideal n suddenly call came then i cant able to receive call. i go to the customer services center but they also dont have any idea about this problem.they take more than 30 days to give me my phn back but after that also same issue occurs.my phn is still in service center....
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Moto g2 touch screen stucks / hangs while operating

User
 rakesh prajapatip on Jul 31, 2015
I have visited four times in your amblax services main vikas Marg Shakar pur Delhi for the same problem as sometimes my phone moto g2 got stuck to unlock means on screen when it comes swipe to unlock it didn't response to touch means it got stuck nowhere it is possible to touch on screen. first i have submitted this device on 9th july 2015 and till today 31/07/2015 visited four times. this is sucks. shame on you moto.
And your service centre sometimes give manual order no.

I am really fed up with your service centre amblax services main vikas marg delhi 011-43042138 and...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola Mobility - After sales Service

User
 Husain Mahuvawala on Jul 31, 2015
There was a problem with my phone screen on 12th of june i took it to the service center and after constant followup i finally got my phone back on 23rd june. exactly after a month on 23rd july the touch screen stopped working it has been 8 days and i havnt heard from motorola even after constant followup i finally got a reply today saying that they are short of spares so they cant commit how much time will it take. I guess either motorola should keep spares handy or manufacture only that much phone they can provide after sales to or stop giving after sales service all together and stop giving...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Defective Handset

User
 .Rajib Hussain on Jul 29, 2015
I have purchased my motorola g 2nd generation 2 months ago from Flipkart. For a week ive noticed network problem. I thought maybe the sim problem but even i replaced Sim card the problem persist same. Then i switched my sim card with my wife simcard and used for 2 days. Same problem was showing. Then i gave complaint to customer care. they gave me solutions. i did everything but of no use. At the end i went to the motorola service center in Lajpat Nagar, New Delhi. They told me about replacing the motherboard and it will take atleast 10 Days...what 10 days for replacing motherboard. I was totally...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola Mobility - Bad response from service centre Dadar E mumbai

User
 rajeshcha on Jul 29, 2015
I am Motorola E 2gen user since last 3 months, i had 1 problem in cell so i went to Dadar E service center, but the person sitting their Mr Girish, given worst response, used very bad words to me, he don"t required customers. i am going to file case against your service center and your service in consumer court. Regards Rajesh Chavan 9922504577...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - My Phone Display is Problem

User
 Vigi on Jul 29, 2015
Dear Sir, My Name Vikranth i had ordered My Mobile Motorola G 2nd Gen through Flipkart on 15.07.2015 at 9.15 pm. I had Received My mobile on 20th July evening at 6PM.After two days working suddenly on 22nd Morning My Mobile was display suddenly Switched off even though my mobile is in full Charge. Call is Coming in my mobile and display was not working.I Went to Motorola Service Centre at T. Nagar. Shop Name B2X. They told this was a board problem in ur mobile ask through Flipkart.I asked through Flipkart My Order No:OD103383100561648500. In Flipkart They exchanged that Mobile Piece and gave...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Phone is very slow & touch not working properly

User
 virendra tayal on Jul 28, 2015
Phone model number: moto g 2, fsn:mobdygz6shnb7rfc imei : 353321069463266 & 353321069463274. My phone's touch may be not working, hang the phone continously, working of the phone very slow, i am not interested to use like this, so please refund or return or repair this item immediately. . ....
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Mobile handset repair charges though under warranty period

User
 amit_sagar on Jul 27, 2015
On 29-01-2015 I have placed an order of Moto G2 vide Order ID-OD101929976451205100 with handset IMEI No.353326061291037 which is a water repellent handset and as per their videos it doesn't gets affected if fells in water. Same happened with me a month ago. My handset fall in water which was immediately taken out but the same is not working hence I have immediately approached to Motorola Service center at Abhinav Technologies wherein they told the same will get charged with Rs.7000/- for repair though the same is under warranty period. Later on I had also filed complaint for the same on Flipkart...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola Mobility - Display Broken While in Pocket

User
 chauhan1188 on Jul 25, 2015
Hi, I had purchased MotoE 2 months ago and after 1.5 months My phone got heated and suddenly display was broken while putting in my pocket and I had escalated this issue to Customer Service and sent several emails as well but no one is helping out here. I am really disappointed that this product has not been tested well. this is a manufacturing problem and i would like to know Motorola will replace this phone or Not? if it can heat and broke while putting as it is then it may also lead for a Blast i am sure but Still they are not taking any appropriate action....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Motorola Mobility - Motorola phone service centers in Mumbai are pathetic

User
 Mishal Suvarna on Jul 25, 2015
I have a Moto E 2nd Gen (White) phone purchased in April 2015 from Flipkart and gifted it to my mother on her wedding anniversary. Sadly, the phone started having issues within 3 months time (in July 2015) and it kept powering off despite battery being fully charged. I have opened a ticket with Motorola - [Incident: 150702-025254]. After their suggestion, I took the phone to your service center in Mumbai - Andheri East. They worked on it for 10 mins and gave it back stating that it is 'fixed'. The phone started with the same issue after 2 hours. Terrible service!! Later, I took the phone to...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Motorola - Moto E (2nd generation) 3G

User
 mkgrewal on Jul 25, 2015
I have purchased Moto E(2nd Generation) on 25th of may this year and just after using it for a month it started showing some flaws. To name them: 1.Loudspeaker of the phone got faulty and ringtone and voice calls becomes very difficult to hear as the sound became too low to hear. 2.The screen brightness level is unable to be adjusted so it is not possible to read what is going on the screen.. their proximity sensors are also not working. All this happened withing a month of purchasing a new phone from your reputed enterprise. and when we complaint about it in your customer care they say you...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Faulty moto e

User
 sumeetanand on Jul 24, 2015
Handset giving problems from day 1.
1. Hangs
2. Display goes off
3. Incoming call does not display
4. Contact list and call record do not show
5. Switches off automatically
6. Apps stop working and responding
7. Today, display went off to a 'negative' like mode.

Need immediate attention and redressal.

Ordered moto e with following details

Order date: 28 - 05 - 2015

Invoice date: 28 - 05 - 2015

Vat / tin: 29670869006

Service tax #: aaacw8725fsd001
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Poor services in replacing spare parts

User
 jineshckhamar on Jul 24, 2015
I Have Purchased Moto e2 in the month of April 2015, all of a sudden the phone stop working in 3 months, when enquired with the service center, they said that the Mother Board in not working and it needs to be replaced, as the phone is in warranty period no payment for replacement is to be made, Its been more than 10 days, now the service center says that display is also not working and hence it is to be replaced, Unnessary they are making delay and harassing customer, Moreover the Customer Care dept of the company does not respond for the same,...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Poor Service by motorola customer care centre Gurgaon

User
 brjangid on Jul 23, 2015
I have submitted my motorola hand set for repair at B2X, service centre, GF-13, spanish court, Ansal palam vihar, Gurgaon-122017 on 10.07.2015 vide job no. AMSGUR002691 with a problem that sim card jack did not hold the sim card within. But the service centre has not repaired the set so far as a time period of 16 days has been lapsed. Each time when they contacted they have replied that it will take 2 or 3 days more. Even more they have also not provided me any substitute hand set to compensate my inconvenience. Now what I have to do as they are taking a longer in repairing my hand set. Plz do needful...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Moto E product with ringtone defect

User
 divash84 on Jul 23, 2015
Hello Sir, XT1022(Moto E) 4 gb Model:AP3256AE7K8 I purchased a moto e in July 2014 for Rs 6999/- through flipkart online. Soon after 3 months the ring tone had gone off and i had checked with the local repair and they told speaker has to be changed, with charges of Rs 500/- .It worked fine after that. After 2 months the same problem recurred.I inquired and found out the only authorized dealer in Calicut (Kerala), and he told that the phone has to be surrendered with him for 4 days and all the data stored will be lost. He was also extremely rude in the way they handled the entire issue.He...
Complaint comments Read comments Complaint category Mobile Handsets

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