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Motorola Customer Care

Motorola India Pvt Ltd

Motorola Exellence Centre, 415/2 Mehrauli Gurgaon Road, Sector-14
Gurgaon
Gurgaon District
Haryana
India

Customer Care Phone Numbers and Contacts

Phone:+91 124 230 3212
 +91 22 4226 5849
 
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Motorola Complaints & Reviews

Motorola - Motorola Delay Repair

User
 sant27 on Mar 31, 2015
Hi, My name is Santosh and my model of moto g 2nd (gen) has been with the service centre for Ringer problem since 18 march and am just not getting it back.they keep asking for some more time, call back later and all it is ridiculous amount of time for something so small need urgent resolve as it is very disappointing level of service. and i am calling since 24 march everyday to customer care and service center and all day same reply we will call u but till day i don't got any call and no any response when i will get it my Mobile.while also admitting that they have not changed any part or anything...
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Motorola - Nexus 6 - Really disappointed by the in warranty service facility

User
 Monica Kirad on Mar 29, 2015
I bought the phone on 27th January 2015, and a day back while I was trying to plug in my charger it just refused to go in. When I contacted the service station they said that the pin inside the phone has broken and I haven't even dropped the phone once. And apparently they don't even repair that part in warranty and the out of warranty cost for repair would be 70% of the cost of the phone. I mean are you kidding me? As 70% cost means approx Rs. 33000 And its not only me, there were more 5 customers with the same complaint, Why should the customer pay for no fault of the customer. This is really...
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Motorola - Service center issue

User
 Vasumanikumar Bandaru on Mar 28, 2015
I have given my mobile at SACH Collection Point, Gurgaon. While repairing it they have replaced motherboard and made some damage to it.I didn't know it until I took it to another service center. I'm using a Moto G2, I bought it from Flipkart on 30thSepember'14. In January I have given my mobile in a service center in Gurgaon (SACH Collection Point). The problem was regarding the charging port. They have charged me Rs.2300 considering it as under physical damage. The mother board was replaced. I have received my mobile back from service center after 1 and half months. Immediately after receiving...
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Motorola - internal memory

User
 mukeshkanojia on Mar 25, 2015
I have purchase today moto e second genration from flip cart motorola web side showing inbuilt memory is 8 GB but in my mobile its showing only 4 gb. i dont understand what happend this or i become a fool. please reply. MUKESH KANOJIA OD302387546084014100...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Motorola - Delay in repair

User
 pujamauli on Mar 25, 2015
hi, my less than one year old model of moto x has been with the service centre for camera repair since 21 feb and am just not getting it back. they keep asking for some more time, call back later and all it is ridiculous amount of time for something so small need urgent resolve as it is very disappointing level of service. and today it has been sweetly given by the service centre as repaired, while also admitting that they have not changed any part or anything and the problem remains as on day one. and am now supposed to take it to this other opened service centre...
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Motorola - Motorola E - Motherboard problem - just six months usage

User
 THUSH on Mar 25, 2015
I bought Moto E just six month before through flipkart order no. OD200847989086845000 by seeing its good feedback and characteristic's . One day suddenly it got hanged and switched off . Even we tried to switch on the same it was not working, i have given the same in Motorola service centre in Chennai . They told that its motherboard completely gone, need to change the same .. and they asked Rs.5000.00 for repairing same .. The mobile costing only 7000.00 for that how can i spend 5000 for repaire .. its totally waste Let me ask one thing, then what kind of warranty and guaranty Motorola...
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Motorola - Phone hangs up during call

User
 Divakar Gautam on Mar 24, 2015
Almost every time that we make a call using the Moto E (Black), the phone hangs up and nothing is audible. However the bill for the call keeps adding up. We want a resolution of this problem ASAP. We have visited the Motorola service centre -- Satyam communication in J-34, Sector 18, Noida. However the problem, in spite of that, persists. We also called up the Motorola customer care but did not get a satisfactory answer or resolution. Please check about this problrm....
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Motorola - Device is not working....

User
 ajaymahors on Mar 23, 2015
My phone was having problem with not able to connect to Internet after Lollipop upgrade..Then I can contacted you guys for help and you did tried all the troubleshooting steps and then connected to Mukesh in technical team..He then tried few steps and asked me to submit the device in service center. My sim1 slot was broken and he did talked to regional head and got that charges waived..I submitted my device on 25/2/2015 in the service center and i got it on 19/3/2015... I was able to connect to Internet as they changed the mother board on it and the sim 1 slot.. It worked fine until 7 PM...
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Motorola - Motorola- MOTOG2 - Service center is not repairing my phone even in warranty

User
 Ashok Kumar Singh on Mar 23, 2015
Hi, I am Ashok Kumar Singh, Address: 416, Gulmohar Park, lingam pally, Hyderabad. I have purchased Motorola- MOTO G2(2nd Gen) mobile on 13th nov 2014 from flipkart, and order numner is : OD001272647877052200 . After Some time SIM 1 slot stopped detecting the SIM. I have tried many sims. When I reached to service center "Sri Vinayaka Electronics" they checked and showed me a cut SIM (bigger chip) was working. SO I taken back. And start using with BSNL micro sim which is little bigger chip. After some time its also stopped detecting my SIM. When I submitted my phone they said that need to replace...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Motorola - Service Centre at Madurai, viz., Vinayaga Communication refusing to service my mobile phone and irresponsible answer by the executive

User
 lakshmana perumal on Mar 21, 2015
I have bought Moto G2 mobile phone in the month of October 2014. About one month ago, the software of the mobile phone automatically updated to the version 5.0.2. But the phone is very slow in performance and I can't select the ringtone I want and the ringtone is automatically selected by the phone. Hence, I approached VINAYAGA COMMUNICATIONS, MADURAI, which is authorized service centre for Moto mobile phones. On 21/03/2015, at about 11.00 a.m., when I requested the service centre executive to do needful to repair the software problem. But the executive has irresponsibly answered and said that he...
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Motorola - Faulty handset given by Motorola

User
 Prakharr khurana on Mar 21, 2015
I had purachase Moto G2 (2nd generation) from Flipkart on 16 sept 2014 and Since from the beginning i have been facing difficulties due to manufacturing defect in camera and 4 TIMES i have visited moto. authorized service centre i.e. Om Communications, Uttam Nagar, New Delhi-59 and they were unable remove the defect.the person named Akash Paliwal there always harrase me, his contact no. is 9312766490. Moreover series of complaints have been lodged with customer helplines and they waste so much time. i have 4 times service centre and 4 jobsheets are(OMC/MG/14/01784, OMC/MG/14/02701, OMC/MG/14/03137)...
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Motorola - Moto g 2nd generation, battery failiure

User
 mohanrajkgs on Mar 19, 2015
i bought moto g2 mobile 1month ago, my battery drains even if i kept simply in table, . the same mobile which my friend bought 20 days ago has a better battery back up. also my phone takes upto 3 hours to get charge. but ohers takes only 45 mins....
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Motorola - faulty set compensation claim

User
 seenan on Mar 18, 2015
1)cellphone charge stands for only 7 to 8 hrs 2) taking about 6 to 7 hrs to get fully charged 3)camera clarity is not upto mark the set was purchsed through flipcart. on 16.10. 2014 pl replace the set with newone. or pay compensation as informed. m. seenan. e mail seenan2010@gmail.com...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Motorola - sim slot not working

User
 ravi_nautiyal on Mar 14, 2015
Hello. I bought my Motorola moto e last in in month of November last year from online shopping site flipkart and now I am facing a problem. The sim slot 2 of my phone is not working relating to this I talked to one of employee online via text messaging and that person told me about your service centre in lajpath nagar shop number E-26 I went their and they told me that the sim slot of my mobile is damaged and it will not be repaired under warranty period so I have a complaint regarding this issue that if you are providing me with warranty on a product than its your responsibility to repair it so...
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Motorola - Service center Refuses to repair my Moto-E Sim Port even though my phone is in warranty

User
 shashi5 on Mar 13, 2015
Hi Team, I have visited service center twice for the repairing my Moto-E port but they scolded me badly said I will not correct it and said do it what ever you want. My phone is in warranty. I visited Kukatpally Hyderabad service center. I am really not sure what to do, Please guide me. Below are the details: 1st time Visit details: Date of visit: 4-Mar 2015 Serial Number: 353317068232306 Tracking Number (RMA): WO826494 2nd time Visit Details: Date of visit: 12-Mar 2015 Job Name: AMSKUK000170 Serial Number: 353317068232306 Tracking Number (RMA): WO863604...
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Motorola - Replacement of display

User
 hemantsh1 on Mar 12, 2015
Respected Sir/Madam, I had visited Motorola Service Center c.com Tele communications ltd thane west Mumbai Mahararashtra for replacement of my display. It is within the warranty period. I was being told that the display could not be replaced. I was not satisfied with the service center people as they behaved in an arrogant manner. The display is distorted and it is not a physical damage as there can't be seen any external damages to my handset. So I request you to kindly initiate a process for replacement of display of my handset (Moto E Black ) as soon as possible. Kindly find the image and...
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Motorola - Failed to Deliver what was promised while selling the product

User
 Anoop Jobanputra on Mar 12, 2015
While selling the low budget phone MOTO E.. Company primes to provide the latest android version to users. As its almost 2 months passed after the android version lollipop 5.0 is rolled out for other devices. But moto E haven't received it yet. Moto E 2nd generation is also launched in India on 12/03/2015 which comes with the latest version of android but the same is not available for 1st generation users.....
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Motorola - I have problem from when I had upgraded to lollipop version

User
 sagar pise on Mar 11, 2015
Sir last few days ago I had upgraded my android phone to lollipop version from then I am facing problem with the battery back up & hanging problem & my mobile phone slowing down so what's the solution for this reply me my mobile no is 9738528969 . Sir so kindly do the needful to me...
Complaint comments Read comments Complaint category Job & Career

Motorola - Moto E Mobile Handset Issue-Damaged parts installed by Authorized Dealer

User
 Apoorv Kuchhal on Mar 11, 2015
Hi Team, I have purchased my Moto E phone from flipkart 4 months back.Few weeks back I was facing issues in my phone so I have visited the authorized dealer SACH collection point in Gurgaon, Haryana. They have returned my phone few days back but my phone is still not working so I have revisited them today but they refused to provide service as now they are no more authorized dealer.Then after checking with motorola customer care center I have visited their new authorized dealer B2X in Palam Vihar, gurgaon, Haryana.But when they checked my phone they told me that previous authorized center i.e....
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Motorola - echo problum

User
 sumit1872 on Mar 10, 2015
I am sumit kumar, i bought moto g 2 genration in january 2015. but the ECHO problum showing. i give it motorla service center in ghaziabad at SAI COMMUNICATION ghanta ghar ghaziabad. he told me mother boer should be replece, i gave my phone to him on 28 th feb . he replaced the mother board but the prblum is same ECHO problum. . PROBLUM: IF SOMEONE IS CALLING ME HE HEARD HIMSELF/HERSELF VOICE AS WELL AS MY VOICE. THATS IS ECHO PROBLUM.I was happy when i bought it but now i am disapponted with this kind of servoce. thanks. i bought from flipkart....
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