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Motorola Customer Care

Motorola India Pvt Ltd

Motorola Exellence Centre, 415/2 Mehrauli Gurgaon Road, Sector-14
Gurgaon
Gurgaon District
Haryana
India

Customer Care Phone Numbers and Contacts

Phone:+91 124 230 3212
 +91 22 4226 5849
 
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Motorola Complaints & Reviews

Motorola - worse service by authorized service center!

User
 utsav mishra on Dec 20, 2014
I am C. S. Mishra, I recently encountered a problem in my moto g 2nd gen device which was that my phone was hanging on the logo. When I called the customer support, they asked me to visit the authorized service center of Motorola which I immediately did on the same day. After taking the device they assured me that my device will be repaired within 5 days and I would be informed about that. It has been 14 days now I have not been informed anything and no one even called me. After getting irritated by this unprofessional service, I contacted the customer support once more on 18th December 2014. There...
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Motorola - Service of Mobile

User
 CAHIMANSHUCA on Dec 20, 2014
Hi, I bought a Moto G 2nd Gen from Flipkart which was delivered on 21st oct 2014. During the use I face an issue regarding SIM Slot for which i contact to the authorised service centre, they deposited the handset on 2nd Dec. After that when I went to receive my mobile, I found that Mobile Screen was broken and again submitted for repair. Today I went again to receive my mobile, but I found same problem of broken screen. From 2nd Dec I am suffering huge loss due to much delay because I was not provided any standby mobile. Please look into the matter and do the needful at earliest....
Complaint comments Read comments Complaint category Mobile Service Providers

Motorola - Replace my mobile

User
 yadavrishipal@gmail.com on Dec 19, 2014
hi, I have purchased Motorola E mobile via Flipkart online .it was going smoothly only one month after does not working loudspeaker as well as battery problem and inside speaker can not clear sound.what i will do. please advice me. Please take a strict action against them Regards Rishipal 8094169636...
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Motorola - Unsupportive behaviour of customer service they are cheating the customers

User
 Ajay Narwal on Dec 19, 2014
Hi, I would like to bring this thing in your notice. service center placed in uttam nagar new delhi are doing the monopoly and they are cheating the customers. on wednesday 17th of Dec I went to the service center with my faulty moto g2. the phone was not getting on only white LED was blinking. when I handed over the phone they took it and told me with in one hour the will be repaired we have checked, but after two hour when i Asked for the phone they told me that the mother boared is falutly and it will take minimum 15 days. AND THEY TOLD ME WE DID NOT CHECKED THE DISPLAY...
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Motorola - mobile problem

User
 mallikarjun8043 on Dec 15, 2014
I recently purchased a moto x mobile is always heatingheating too much. many times I visitedvisited service center but they just restore it nn giving back problem is not resolved. My mobile number is 9177947320. Imei number is 353217051720848.feefeel free to contact....
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Motorola - Earphone is of Cheap Quality

User
 Sukesh Kumar Choudhary on Dec 13, 2014
My earphone is in warranty period, earphone wire comes out from its jack...and service center is not replacing with an excuse from service center is that it's a physical damage, but it's not a physical damage it's a manufacturing defect, even a low quality earphone wire will not come out like this. This is very Cheap product from Motorola. Shame Shame, I want it to be replaced....
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Motorola - Phone Motherboard Damage and not Replacing the phone

User
 Somya59 on Dec 9, 2014
I got a Moto X on 6th of October and i started using it from the first day i had battery issues i thought to calibrate the battery !! After calibrating it got a little battery then after exact 1 month i started experiencing Network Drop !! During WIFI ussage my cellular network all was not available i was missing my calls after i got to the service center they told just 1 day and they then said almost 7 days will be took, the phone i will be getting this Saturday but i want my Phone to get replaced as the phone is having Motherboard issues I dont want a repaired cell phone in just 2 months of getting...
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Motorola - complaint of mobile

User
 sapna meena on Dec 8, 2014
i purchased one mobile phone make-moto G (black with 16 GB from flipkart against order ID:OD40314037432 dated 14/3/2014. when i started to use the aforesaid mobile then it was found that its voice suddenly get slow down while talking. When its voice is kept on loudspeaker mode then it works properly. Initially it was thought that it will automatically get correct after some using but after a long time the aforesaid problem is still persisting. secondly when it is kept on battery charge then phone get warm quickly after some time. kindly suggest the remedial measure so that it can work properly or...
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Motorola - Moto g : After sales too expensive

User
 sandb5 on Dec 6, 2014
Phone is very good. There is no problem in that. It really does well for the money you put on.After sales is too expensive. Recently phone got fell down on the floor, screen(glass) got damaged. Display is working fine, touch sensitivity is working as normal, just glass got damaged. Service center is quoting whopping Rs.5600 to replace the broken glass, which i believe is very expensive. We get the same mobile at 10K now. Why would we need to repair when we get good mobiles with price. They are telling even display also needs to replaced along with glass. Customer support is not supportive, you won't...
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Motorola - Touch screen

User
 Henry Earley on Nov 28, 2014
I got my motor g less than a year ago and ever few weeks the touch screen will stop working after every few restarts it comes back on but one time it had taken me up to 64 times of turning it off and back on to get this touch screen working. I got my motor Get in March and this started happening in July but there is no reason for it to as my phone is in perfect condition...
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Motorola - Complaint under warranty

User
 Sanjit Singha Roy on Nov 26, 2014
I had purchased a Moto G Mobile through Flipkart vide their Invoice No OD40611120203 dt 11 Jun 2014. (Product No FSN MOBDSGU2ZZMDYENQA WID : L12690 & Serial Number 353305061282634) Unfortunately has lost its PCB circuit due to charger defective on 19 Nov 2014, then I reached to nearest service centre Ensure Support Services India Limited.(c/o Rdington (India) Limited GF-1, KRISHNA COURT, NUTAN BHARTI SOCIETY, NEAR M K HIGH SCHOOL, ALKAPURI, BARODA.Tel: 0265-3066190, 0265-3066190, 9898134176Email ID: servbarmobile@redington.co.in as advice from Flipkart. But entirely denied to repair or replace...
Complaint comments Read comments Complaint category Mobile Handsets

Motorola - Moto E Speaker Not Working

User
 Jeswin Jose on Nov 25, 2014
I had bought Moto E on 5th June from Flipkart. (OD40605005671). I had my first complaint with the display in October 26, I had submitted the phone in Motorola Service Centre Prescribed by Flipkart. I got my Display Replaced, but after coming home when I checked the Speaker is not working. I am not able to hear any sound from the phone. Only earphone is working. Also after servicing I am having trouble with battery life now my battery stays only up to 3-4 hrs without Internet, WIFI and blue tooth. I am extremely disastisfied with the Product Even I cant trust the Motorola Service Centre...
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Motorola - Moto X audio jack not working

User
 yashilu132 on Nov 21, 2014
Hi, I bought Moto X 5 months ago, it is working perfect and I don't have any complaints about it. I don't use audio jack in my phone because of Ipod and I use that. Recently I was attending a business call in my phone and I found that headphone was not working, I tried with 2-3 different headphones and none of them worked. I then tried with another phone and all the headphones including the one I got from Moto X was working. After the call I checked and saw that the copper strip inside the audio jack was broken. I was a little surprised to see because I rarely use it. So visited Motorola service...
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Motorola - MOTO E not repaired -Pune

User
 rajharish on Nov 21, 2014
Hello, This is to inform you of the torture that I have gone through since my mobile MOTO E stopped working around 19th Oct. It would not switch on and when charged, it was heating up. After two days mobile started and worked as normal however the same day it got switched off again and started giving the same problem. A very dim light would come up on the screen but no display and completely black. I submitted my phone to P3 support at Ashoka mall pune on 01 Nov 2014 where I had to wait for 3 hours and eventually submitted my phone. I was given a slip to mention the problem. Being a layman, I...
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Motorola - Mobile Not repaired properly

User
 AkshayPatil33 on Nov 20, 2014
Hi sir i given the mobile for service in one of the u r service center which is located in jayanagar 4th block Bangalore, they told that mother board is gone they took 15days to repair and given back to me, i thought the phone is repaired and came to home, after 1 day it again giving problem, so i given this time rajajinagra Bangalore service center, they told that mother board has gone, then they told it is not yet serviced also, so who is the responsible and what to do, i want to register compliant against jayanagar service center...
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Motorola - new mobile geting hanged, now not working and not getting charged

User
 Menoz on Nov 16, 2014
Dear Sir, this is my complaint second time on the same issue. I have bought new MotoG mobile phone from Flipkart.com after one month it started malfunctioning, now i definitely require replacement for the same. After i registered complaint last time i was given information on service center of Motorola of Haridwar but unfortunately it had stopped services of Motorola. Later on I tried to get it done from Roorkee service center but unfortunately they too discontinued with their services to Motorola. Now I am stuck with this new mobile which is not working at all. Please Help ME. Thanks Menoz...
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Motorola - Mobile X1022 Moto E has Auto off & white screen problem

User
 dahiyasachin2 on Nov 6, 2014
I had gone to Customer Care : Hisar i.e Shri Balaji Communications Pin Code 125001. They made me to come 6-7 times and made me to wait for a long time. My IMEI NO.is 359299050532097. I had told them lot times about the problem . They just say we updated phone. Now there will be no problem . They talk so rudely to customers. We told them the problem persists . But they are listening us. Please help me. I want replacement of the phone. My contact no. Is 9671988595....
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Motorola - Phone Charging & Backcover Issue

User
 Mandy001 on Nov 4, 2014
I ordered Moto E on 22nd Sep, 2014.The Back plastic cover is not fitting accurately to the phone and due to this, the loose end hits the SIM card and eventually the SIM comes out and The phone was having battery issue from the starting itself, i guess. Now the worse is, It is not getting charged at all. It shows that the charger is connected, but there was not even a 1% charge level increase . Now the phone is off. Please address the complaint ASAP. I have 1year warranty for the said product. Order id : OD300821884637624000. Order is on the name of Ashu Regards, Ashu...
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Motorola - Serious problems in new handset within warranty period

User
 sunilchhaperia on Nov 3, 2014
I purchased new Motorola Moto G mobile phone on 14-07-2014 and it went completly dead within short time from purchase date. After so many hassels I reached Motorola service centre and gave them handset on 29-09-2014. I collected back repaired handset on 09-10-2014 but soon after it again giving me problems. Now the handset hangs frequently, reboot many time and not taking proper charge. For me its not possible to run after their service centre time and again so I want that they replace my handset with new as this handset has manufacturing defect....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Motorola - unsatisfactory services

User
 sahithi chowdary on Oct 31, 2014
I bought moto e on flipkart through my friend, I received it around 24th to 25th of June 2014.in the first month itself I got the problem with the power button, whenever I used to press power button to lock the screen it used to get switched off automatically and restarts. After 3 months it used to happen frequently so i took to service center on 8th of October and was told that problem is with button. Got there on 14th of October to get my phone after I was informed that it was done but I found out that it still had the same problem. I was told that problem is with motherboard and they’d change...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

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