Racold Complaints & Reviews

I'm Sandeep Chauhan from Shimla.I have Racold Eterno Pro water geyser with auto ON and OFF Function.The PSP or power supply instrument has stoped working.When i inquired at their service center at Shimla,they said that company has stoped manufacturing this thing and we have to convert it to a simple one."Is this a proper solution to the problum....

I had purchases a Pronto brand Racold Instant Water Heater from chennai from M/s. Alluminium and Glassware Emporium the main distributor of Racold Brand in Chennai and in one year the repairs bill come to more than the value of the product!! When informed, was asked to pay for all the parts every time installed and that they are not liable for this!! Further on my argument of this shoddy state of the product itself was told that in future...

Sir,

I am a resident of Amruthahalli, Bangalore and presently residing in a rented flat where the owner installed 2 heaters in separate bathrooms, both from the Company RACOLD, on 25th November ' 08.

Following are the Warranty card numbers : R08 08 1771
R08 09 1873

The model number is RACOLD Geyser - CDR-25V

Within 9 months of the service,...

Dear Sir,

I would like to bring to your notice that we have purchased one Racold Water Geyser in the year 2006. For the last three years, Geyser is working properly except some small repairs. Now the Water is not heating properly, i think the thermostat is not working properly. Hence we request your good concern to send your technician for repairing the same and the cost for the same may be intimated to the above said e-mail...

I had purchased 4 Racold Geysers when i retired from the Indian army and moved to Gurgaon two months back , the geysers are in the guarantee period and are not functioning , for the last one week ive been calling up the service centre 10 times every day and all i get to hear is "SIR THE TECHNICIAN WILL BE THERE ANY MOMENT" , if not convenient to service we should be told in advance , this is a shame , and being from the armed forces...

dear sir,
i have purchased racold water heater in 2005. at the begining it was working properly for only two years. after that it is giving problem. for that i have replaced heating element of racold twice by paying charge to your dealer in munger within a period of six months. again it is giving problem of heating as well as the water which is coming out is not fresh water. it is rusted water having copper color.
i become...

this water heater has crossed the barrier of working properly at my residence, we have changed the coil 2 times and this is the 3rd time i have payed for a new coil, thats equal to a cost of a new unbranded water heater, you suffer by not buying this product you suffer by using it and by its maintainence costs, according to SEKMO it gets a 5 star rating which is really not true beware of this water heater company as it can take you for a...

racold is the only brand that sells because of its old name its one of the worst brands to buy if you can afford to pay for the service every six months after warranty buy this damn piece of cause this water heater is only name run.. dealers recommend this water heater because of its old name thats all but the truth is that no dealer would ever explain to you what the water heater has inside it what metal is it made up of, what is the maintainence...

Regd. Office & Works


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Merloni TermoSanitari (India) Ltd.,
Chakan-Talegaon Road, Chakan
Pune, Maharashtra
India 410 501
Phone :[protected]/252923/253027
Fax :[protected]/252966
Email : mts.[protected]@in.mtsgroup.com




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consumer no.30205
we whave 3 connections one of cooking and 2 water geyser connections we are booking the cylinder once in every month, but the distributor is changing the booking date, not issuing the cylinders we are facing this problem every month, as we are not getting the cylinder though booked we have to purcahse cylinder by paying double amount the costy of cylinder for rs 650/- the staff of this agency use hatred and vulgar...