ABN AMRO Complaints & Reviews

Dear yuikaa ,
As your record monthly installment (EMI’s) for the loan number 9436606 aug 08 to nov 08 are bounce thats why bank charge late payment charges and CIBIL score are Poor . dec07 and july 08 EMI is bounce thats true but aug 08 to nov 08 EMI is clear on time this is your system problem. i am sending you my bank steatment where emi is clear every month. kindly clarify with your system. hope you can understand my problem and please update in your system and CIBIL.

Thanks & Regards
Deepti Gumber Bhatnagar

Dear Ms.Bhatnagar,

This has reference to your email received on May 28, 2010 regarding your account with us.

At the outset, please accept our sincere gratitude for taking the time in writing to us and for the effort made by you in sharing your concerns with us. Your feedback will help us in our endeavour of achieving service excellence.

We clarify the matter of the payments received against the billed equated monthly installment (EMI’s) for the loan number 9436606, please find below details for months where the payment were not received timely. Furthermore, the payments received on the loan account will first be adjusted against the past due EMI amount and then against the current EMI amount.

In this regard collection follow-up was being received by you on account of the outstanding. You will appreciate that it is the responsibility of customer to ensure that the EMI payments are regular and made on time.



Please note that in the event of a payment being received beyond the due date, there will be a late fee charged as per the terms and conditions of the loan. We would also like to apprise you that in absence of the receipts of the payments, the delinquency would get updated on records with CIBIL and would impact your credit history.

As a service gesture we have waived the late fee total amounting to Rs 3036.00. We urge you to make timely payments towards your EMI to avoid collections follow- up in future.

Should you need any further clarifications, please feel free to contact us at [protected]@rbs.com or call our 24 hour Bank By Phone Service.Please quote the above reference number when you contact us in this regard.

Thanking you for banking with Royal Bank Scotland

Yours sincerely,

Yuvikaa Dutta
Regional Communication Centre, North
Consumer Banking
The Royal Bank of Scotland N.V,India

Website: www.rbs.in

Bank by Phone Numbers*:
Gurgaon 411 1111, Delhi[protected], Noida[protected],Panipat[protected],Mumbai 2491 4001, Kolkata 4434 1111, Chennai 2821 5151, Baroda[protected], Pune 6642 1111, Hyderabad 6666 1234, Bangalore 4124 5555, Surat[protected], Lucknow 398 2500,Moradabad[protected],Tirupur[protected], Mangalore 300 1500, Ahmedabad[protected], Coimbatore[protected], Salem[protected], Nasik[protected], Punjab[protected], Rajasthan[protected], Udaipur[protected], Kolhapur[protected] , Jodhpur[protected]

- Show quoted text -
[protected][protected][protected][protected]
ABN AMRO Bank N.V. is an authorised agent of The Royal Bank of Scotland plc.


This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587, including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
[protected][protected][protected][protected]
Reply
Reply to all
Forward
Reply
Deepti Gumber to in.quality.., NITIN, rccn
show details May 31 (10 days ago)

- Show quoted text -


NAME- DEEPTI GUMBER BHATNAGAR ADDRESS- E-68 SEC-20 NOIDA personal loan
no
936537

EVERY MONTH 17th loan emi put in my account according to your collection
executive their is 11 emi bounce. last two year in my ac only two emi
are bounce. last week we are apply a consumer loan cibil show 11 bounce.
after so many time i call your customer care for issue.but no one
responded.every week i recive a call for your collection guy. so many
time they misbehave.
i want to solve this problem as soon as possible. and also clear my name
in the cibil if you are not talking action on this issue in next 7 days
.i will take legal action against bank and also make a complaint in
consumer forum .please solve this issue as soon as possible

my name is kumar s suresh and i am holding the credit card [NO.[protected] 4447] given by you as a part of the personnel loan..we have not even signed in that credit card but we have receiving calls regularly to pay the bill for that unused card..we have asked for the proof for the purchase..but no response still now.atlast we have recieved a advocate notice.so kindly do the necessary steps..we are ready to produce the card anytime for your reference...

THANKING YOU
KUMAR S SURESH

I'm holding ABN AMRO credit card way back in 2006 and I cleared my out standing but not sure still 4000 Rs is shown pending, which I came to know from BANK for which I applied for home loan the credit score shown was less as Credit card payment is pending when checked the Siebel report , I wrote to customer care of ABN AMRO to take the payment and clear in Siebel ,I do got a call from Delhi customer care ,but till now no one came to collect the amount and no one approached to clear the Siebel report .this is pending since more than 3 months.

I also came to know that ABN AMRO is close and getting tied up with other bank, I request to take actions from your end asking some one from the ABN BANK to clear my transaction from Siebel, where I can get more credit score and home load gets approval.

Thank You,
Vamshidhar Darla
ABN-AMRO Credit Card : [protected]
Cell no:[protected]

To Whom So ever it may Concern,

I am not a credit card holder with the bank and still am getting calls from Mr.Santosh singh working in an Royal bank of Scotland ([protected]), Delhi branch says that you have to pay amount of Rs. 8000/- for using Credit card of ABN Ambro Bank and it is issued in the name of Nimisha Panchal in the year 2006. I explained to the bank, that i have never issued ABN Ambro banks credit card so how can i use the card for the same to several times but still no ready to hear or no such response...it has been a real hassle because now am getting calls for good 7 times a day for the past 1 months now... Somebody please help me and if the bank authorities are reading this please help as am frustrated and really angry and if this keeps goin on I WILL CONSULT CONSUMER COURT!!!

Thank you for your time

I have taken a Car Loan from Bank of America, Kolkata for Rs.2300000.00 way back on July 1999 with submission of 60 checks of Rs.5793.00 for purchasing my Indica Car bearing No. WB 20B 2014. The loan was liquidated in July 2005. However by that period, ABN Amro Bank has taken over Bank of America and the bank has not submitted to me the loan liquidation certificate and the non objection certificate in case I require any time to sell the car. However, my Registration Book was not stamped by them with the remarks "Hypothecated to Bank of Ameirca". Now, myself being a physically handicapped person under Section 80U of Income Tax Act, require to dispose of my car in question, ABN Amro Bank has not been issuing the N.O.C. with the plea that they have lost all records to do the needful. I submitted to them Engine No.and Chassis No. mentioned in the R.C. Book of the car (I submitted to them scanned copy), they are not issuing the same and holding on deliberately to go on harassing me.

My credit card on the name Sameer Visaria credit card no. [protected]. In the month of Feb 2009 the outstanding on my credit card was around Rs.31000 from which ur chennai exe. told me to pay the amt of rs. 18000 change which was paid in cash n cheque of 17000 n they comited that they would wave off the balance as there were debit charges n late payments charges. there after it never happened and i used it for 12000 but in my statement balance reflects as 23000. hence i requested ur call center exe. about this issue but has not yet solved and based on my credit card i got pre approved personal for which i paid more then 60000 n got settlenment offer in feb 2009 for 45000 in 2 shots from abn bank banjara hills office n i agree i make the cheque ready but they didnt collected n now they said that they cant give ne offers., so i stopped the payment and tought that once its solved then i shell make the payment., but to my surprise today i got call from collection dept. delhi n the people spoked to me very rudely not sparing even while driving after they called up my res. no. and spoked to my mom in a vulgar language this is not be gesture which i expect from an international banking sector. i hope the issue get resolved soon so that i can farward my payments. the details of received calls [protected] and [protected] at
1-30 to 2-45 p.m
kindly solve the issue of my credit card n personal to clear the outstandings n close the issue., I still anticipate a fair justice towards the issue, my settlement as discussed before. Looking forward for your kind cooperation. Hope the issue gets resolved soon so that I can forward my payments. iam ready to settle the card and personal loan as i get the offer let me know..........
thanking you faithfully sameer pradeep visaria

One year back i bought an ABN AMRO credit CARD which their customer executive gave under no charge scheme. After that i didn't use it for 1 year. still i was charged several credit card expenses, the amount charged was Rs 4120. I paid that amount through cheque from my Axis bank account, CHEQUE NO:906276 and it has been clearly stated in my bank statement that ABN AMRO have withdrawn the money on 8- 8- 2009. Right now i am taking student loan for my daughter, but this abn amro case is becoming a hurdle as according to the loan giving bank it is showing in the ABN AMRO records that still my due amount has not been paid..hence i need a no due certificate from AMRO!!

Dear Sir,

This is with reference that i am a credit card holder of ABN Amro Bank now a part of RBS(Royal Bank of Scotland).

On August 30,2009 received a call from ABN amro stating that you have been selected for a gift of watch- 2nos along with various discount coupons for other items. On query the representative of ABN confirmed that an amount of Rs. 9900/- will be debited on receipt of the watches and discount coupons and subsiquently the same amount will be credited after 3-months.

I had accepted the offer based on the above confirmation from the representative of ABN amro. But on September 2, 2009 the above deal was cancelled by me after getting enquired from the bank that the said amt of Rs. 9900/- is not refundable means bank has tried to make false commitments to get business.
Even after the cancellation of deal bank has debt amt of Rs 9900/- to my Credit card account which after repeated reminders to bank have not been credited resulting the amt as on today becomes Rs 17000/- approx.

Now they are harrasing us for the payment and they have not even send any benefit(gifts and vouchers).

Request you to please help me to clear the above Credit Card debit.

With Regards
Rajesh Mehta
[protected]

Dear Sir/Madam,

Sub: Reversal of MMT charges, interest charges, finance charges and late fees on my account (card no. [protected]) pending since one year

I have tried everything from my end to get the charges reversed on my account but ABN AMRO doesn't seem to care even a little bit about their customers. It has been a year since I’m following up with the customer care people to do something. I don’t know what else I can do in order to get this done. I have tried contacting your customer care, a hundred thousand times but no action has been taken yet. They do not even document when we call them and we need to repeat the whole story over and over again to whomever they transfer and whenever we call. The customer care is of no use and is not at all ready to help their customers in any way. I have been calling them since I got the card asking them to reverse the MMT fee charges but they have never done it. Whenever I called your customer care, they asked me to subtract the MMT charges and pay and every month they continue to put some late fee charges, finance charges and service tax charges. Every month I get an sms saying that it’s going to affect my credit ratings. Why should it effect my credit ratings? Have I defaulted my payment which is genuinely charged? You can check my payment history. I haven’t defaulted even once except for these charges.

After following up for about 8 months they finally sent a mail saying that they will reverse the charges in Jan but it hasn’t been done yet. And in the meantime they are putting late fee and finance charges every month. I have paid the entire amount that I need to except for the MMT fee and they are levying charges on the unpaid amount. Now they have blocked my card and are asking me to pay the charges which I shouldn’t pay because all of them are due to a delay from your end. Is this the way you treat your customers? I am using so many credit cards but I never had any problem with any of them and even if I had any issues they always resolved them on priority but with ABN AMRO it’s not the case. I am so sick of your customer service. Your staff is not at all friendly and helpful. They haven’t even given me a complaint number or a reference number so I can’t provide you with that.

I request you to kindly take action and ask them to reverse all the MMT charges and late fee charges and please do note that I don’t need to pay a single penny to ABN AMRO from my end. And once this is done please cancel my card. I have seen lot of reviews on ABN AMRO credit cards but still went ahead and taken the card. It’s a mistake from my end for which I’m paying heavily right now.
I should’ve never taken your card in the first place. I have never seen such a poor customer service with any bank and I’m extremely sorry to be your customer.

I was just hoping that at least RBS will be able to do something after taking over ABN AMRO but it seems that RBS also doesn't care about their customers.

This is about my ABN Amro credit card no - [protected]. in the month of March I got a call from the collections department by someone names Anuj (he also gave me his mobile number - [protected]) saying that I can settle my card account by paying Rs. 14321/- to which I agreed and asked the executive to send it to me in writing to which he agreed. Till date I haven't received an letter from your end. Today I got a call again from the collections department by someone named Tabrez. Just wanted everyone to know that the way he was speaking was absolutely not right. since he was raising his voice on the phone, I refused to pay the amount after which he started humiliating me and called up my home phone number and spoke to my mother (which was kind of a harassment). This kind of misbehavior and false promises (from Anuj) are definitely not accepted. Even now I am not sure if I'll be making the payment or not as I have been mislead and insulted by the bank executives.

Hi,

For the past one and half year we are getting harrassment calls from ABN AMRO credit cards department for credit card payment of somebody else card. We do not have any credit card/bank account with us of ABN AMRO. But still we are getting calls for asking for the name Venkatraman. But nobody with such name exist in the location. We have told them many times not to call this number. The collection department staff are using abusive language. Kindly let us know to whom to contact to resolve this.

Thanks

Dear Sir

I had been issued an ABN Amro Credit card along with an add on card in the name of my spouse in the year 2007. I had been using the primary card for one year and never used the add on card.

I had made the full payment against the due amount in the year 2008 and subsequently requested the card to be cancelled when I received no (zero) outstanding statement. Inspite of the card being cancelled, I started getting the monthly statement with the charge of Rs 299/- for the annual fee of the add on card. The monthly statements continued to be issued to me along with fine which accrued to almost Rs 1650/-. In the meanwhile, I received irritating calls consistently from customer service executives for time to time telling me to pay the amount. I maintained my stand of not paying for something which is illegal, since I was told that the card was life time free initially.

This harassement had started only after I paid off my entire outstanding amount. In the mid of year 2009, these phone calls and monthly statements stopped coming. However of late in the year 2010, while I am applying for any credit cards or personal loan to any bank, then the same is being rejected due to unfavourble CIBIL report. I learnt that this bad report is only due to the pending Rs 1650/- payment which is written off.

Please advise the forward and I have sincerely got frustrated due to this. What is my fault and why should I be penalised for selecting ABN Amro card and then choosing to discontinue the same?

Warm Regards

Partha Sarathi Pattanayak
Flat No E - 301, Anusandhan Aptts,
Plot no - 22, Sector - 6,
Dwarka, New Delhi - 110 075

Ph: [protected], 25085439
Email : [protected]@gmail.com

Dear Sir,

I received a letter from Praveer G Shetty Advocate High Court, give me letter for outstanding of my credit card no[protected] . as on 15 Nov. 2006.

But sorry to say, just show me a single entry , if i used your credit card, because i allready submeet your credit card with your customer care office at Big Bazar , at a time when i received a statement charge of Rs,500 for card issue charges, at that time she (your staff) told me to distroied this card and in four pice, i had at a time card distroied,

so, checked your side and then do needfull in this metter,

because it is not issued for 2 to 3 month but it is very very old issued befor 4 to five years,

i am sorry to say, after all u r a responsible and educated persons, so please checked my account, and show me a single entry use by your credit card

and then blame me, just u check it properly, first sir, just check it with your clients properly, with use eyes and brain, because after all u r ADVOCATE,

Dear Sir
With due respect this is for your information that myself Mohit Giri ,resident of Faridabad belongs to a very medium class family & i am only earner in my home.From the Last 2-3 Days i am getting a Call From ABN AMRO Bank , Delhi by a Person named Mr.B.B.Roy regarding the balance payment of my credit card.
But i had already paid my dues against the settlement made between me & ABN AMRO Bank against my credit card in the year May 2007.

Below i am giving details of my credit card issue ,i request you to please look in the matter as it is creating lot of harrassment to my Parents.

I had used ABN AMRO Bank credit card in the year 2007 & because of some financial problems i failed to deposit the due amount.Against that ABN AMRO bank have made a settlement for the credit card with me for my dues.In settlement bank has finalised Rs 15000/- against an outstanding of Rs.20,899/-

The Settlement date was 26.05.2007.
I had paid the settled amount thorugh cheque & Cash
Cheque amount was Rs 11,500/-
Cash Amount was Rs 3,500/-
Total Amount Paid was 15000/- as settled between us.

Bank has given me the settlement letter as an evidence for credit card account closure & in the Settlement letter bank has mentioned that "
"All payments made with regard to the above settlement is valid subject to the payment being made against a serially numbered receipt."
Receipt Numbers :- 9771 for payment of Rs 11,500 by cheque.
Receipt Number :- 9770 for the payment of Rs 3,500/-.by Cash.

As you can see from the details that all settlement & payments were made in May 2007 & now after 3 years bank is again creating a problem in my home.

Sir I am also attaching the Settlement Letter & the Copy of Payment receipts as per the details mentioned above for your information.
Sir I request you to please help me in solving this ABN AMRO bank Credit card issue.

Thanks & Regards
Mohit Giri
[protected]

Dear Sir,

1. I had a credit card ABN AMRO ONE CARD the number was [protected].

2. I had some dues which has not been settled and I want to settle the same.

3. It is requested to send the statements of accts of all my transaction at the address given below please :-

HNo 85
|Stalin Nagar
PO - Bagdogra
Distt - Darjeeling
WB

4. It is also requested to give the telephone number of the official with whom I can speak to and settle my account.

Thank You

Maj R Khattri

HI,

I am copying the mail I have sent to top authorities of Abn Amro bank. The collection ageny of this bank has been harrasing me for making payments and telling me to beg borrow or steal but make the payment...that too i have never defaulted any payment at all....
[protected][protected][protected][protected]
RE: listen you bunch of cheats‏
From: jaimin nair ([protected]@hotmail.com)...

Dear Sirs,
ABN Amro Bank had issued a credit card to my daughter without our consent & knowledge. She left our home without our notice. Now we don't have her contact details. We are trying to find her at our best level.
Now ABN People harass us for payment of her credit card. We have complaint to [protected]@in.abnamro.com on 10th Feb. 2009 at 5.21PM . No. Your Call Dt. 10th Feb. 2009 at 5.21PM on[protected] [protected]‏
After all they are not ready to stop our harassment.
Please guide us where & how to complaint to stop our harassment from ABN Amro Bank People. We have e-correspondence from 10 Feb 2010 to till today. Please let up know how we can forward their emails to you ? Will it help us ?
Please reply immediately
Yours Truly,
Anil Trivedi

Sir / Madam,



I have a complaint pending with the Reference # C[protected].

(It was in reference to the transaction from my RBS savings account# 1471371 on 22nd March 2010. I had made payment for my ABN AMRO Credit card. However, the statement shows a 17 digit Credit card number).



I wish to state that I am extremely dissatisfied with the way this request/complaint has been dealt with.



1) The response that I have received is that ‘you yourself had entered 17 digit card number’.



In great humility, I wish to contest that. But then, even if I had entered a mistaken 17 digit card number, my argument while registering the complaint was than in such a case, the cheque should have been cancelled. Or how do you justify the payment being credited to a non-existent Card number. (Why have you deducted money from my account and have not submitted it anywhere for so many days).





2) Although, I should have been contacted within 3 working-days, I did not receive any communication for 5-6 days.



I kept calling for 2-3 days and I was told that I would be contacted. And then, when I finally called up on 30th Marchm 2010 at around 7’0’ clock in the evening and talked to Sandeep, he gave me the response mentioned in point 1. and then when I asked, why I was not contacted, they said my number was not available at 1406 hrs on 30th March..

Sir/Madam, I wish to inform that I have enrolled with Missed Call alert Service with airtel (my number is [protected]), and I did not receive any alert for a missed call.



3) Further, I feel like all that I have received from Customer care, in the name of resolution is, that you yourself have entered 17-digit number and that the bank cannot do anything about it.

I am disappointed with the kind of customer support ABN AMRO (RBS) offers. Whereas, I was expecting some next step of actions for me or for the bank to resolve this case.



4) While registering the request on 25th March, I had stated that the last date for the payment of my Credit Card is 28th March 2010, and I do not want any late fee charges imposed on my Credit card statement (when I the charges were deducted from my account on 22nd March itself).

Had the bank cancelled, the inappropriately named cheque (as the bank calls it), I would have made payment by some other medium for my Credit card and would have avoided non-payment charges.

Please look into this that no unjustified charges are levied onto me.



I sincerely look forward to the co-operation from bank-authorities.





P.S. Please CC the response to my alternate id as well Ankur.[protected]@gmail.com (copied in cc)

This is Love Shrivastava from Mumbai.

I was holding an ABN AMRO credit card ([protected]) for the period 2002 to 2005. In Sept'05 I stopped using above credit card & destroyed the same. The last statement generated on 7th Oct'05 shows credit balance of 76 Paise.

One fine day I came to know that ABN AMRO have put my name in defaulter's list for want of Rs. 5589/-. When I checked up with their call center, I was informed that an Insurance Policy was purchased on my name in 2005 which has remained unpaid & hence this outstanding with killing interest rate built up over the years.

After talking tough to ABN AMRO, I was informed that the amount has been reversed & no dues certificate would be sent to my home shortly. Since I had to process my home loan application with SBI, Baroda, I did not wait for ABN AMRO to clear the outstanding by following their internal process & cleared the outstanding vide ICICI bank cheque no. 936713 dated 23rd Mar'10. I was also informed that it will be processed with in 4 days & I will receive the no dues certificate in approx. 4 days.

When I contacted ABN AMRO on 29th Mar'10 at 7:30 PM through mail to inform them to send the scanned copy of no dues certificate to me by mail, I have been informed once again that it will take another 7 - 10 days by Mr. Manoj of ABN AMRO bank call center. When I requested him to send me to confirm over e-mail that no dues certificate is under processing & it will be sent to me shortly, he assured me to send the mail with in 5-10 minutes, which I am still to get even after waiting for 6 hours.

It seems that no body is bothered about customers at ABN AMRO bank & recently they have changed their name from ABN AMRO bank to Royal Bank of Scotland (RBS) to confuse the customers. Also the e-mails of officer handling customer grievance cell have been removed from their website so that the customers should not contact them. No phone no. or mobile no. has been mentioned in the site to contact above officers deliberately so that they are not contacted by harassed customers.

I also came to know about so many complaints about ABN AMRO bank credit cards on this site that it seems that ABN AMRO are the Masters of Forgery in banking.

If they don't respond by tomorrow i.e. by 30th Mar'10, than I will have no option but to file a complaint against them & drag them to Court/Consumer Forum.

Dear Sir,

I have applied to close my CC A/c. no. and applied for No Due Certificate but till date we have not received the certificate.

Every time, they are replying that we have sent on my address and will receive shrtly but they are not clarifying the date on which they have sent the same.