ABN AMRO Complaints & Reviews

I had made the final settlement on my Abn Amro bank on 21st Oct 2009.
Arrived on the settlement amount after discussing with the concerned executive in their Chennai Division.
Also made the final settlement of Rs.5000/- . But, still my name is reflecting in Cibil as defaulter.

I have applied for a car loan. Requesting you to remove my name.

Thanks & regards

K. Ganesh
[protected]

sir,

i was using credit card of abn amoro.

one day i reeceived a call from abn amro for charging Rs 4000 as yearly usges charges for holding credit card,
i said i do not want to use your credit card so cancell it. and do not charge me annual chrge

surprisely insted of cancelling card , they send ,me bill for rs 4000. i call them that i have distroyed your credit card and not using it or do need to use it. kindly cancelled the charges and also inform you that i have paid all my dues ahaibst card used.

now they have spoil my report in cibil and i am fdacing problem.

can anyone help in the matter and oblige

Sir,

I was issued credit card from ABN Amro Bank in June, 2006. This credit card was hardly used for transaction by me as sole user. But from year 2007 some amount approx. Rs. 700/- is being asked by me to submit through tele-callings.
Whereas my repeated requests about furnishing transactions details never being entertained, now even morally i feel a liability upon me and as a responsible citizen I need to clear the amount.

Kindly guide me how i can get the details of the transactions showing outstanding and further the procedure to submit the amount.

Regards,
Nitin Saxena
# +[protected]
City : Lucknow

Dear Sir/Madam,

On 29th Sep 2007, my ABN Amro (now RBS Bank) credit card # [protected] was charged Rs. 4000 against "Free Flight fee" scheme without my consent, and the scheme was not availed by me. After receiving the statement, I lodged a complaint with the ABN Amro Bank stating that Rs. 4000 be credited back to my a/c immediately as I had not given consent for enrolling in the above scheme. After 3 statement cycle and no. of follow-ups, Rs.4000 was credited back to my a/c on 26th Dec'10. Since the total amount was not reversed, the total outstanding went up with each billing statement with the late fee, finance charges, etc. and since I had immediately stopped using the card after Rs 4000 was charged on 29th Sep'07, I had confirmed to the bank officials that I'll not be paying any amount arising out of the non-reversal of the Rs.4000 charged against the above scheme, which was not availed by me.
To my dismay, instead of reversing all my undue charges, the bank has put my case in CIBIL due to which I have suffered quite a few rejections for new credit card and loan applications in the last 4 years. I request RBI to take appropriate action against the bank and correct my credit rating immediately. Also due compensation be awarded to me as it has led to mental agony and trouble in getting my recent car loan.
I am attaching all the relevant statements for your reference.

Request please arrange to take appropriate action against the bank so that my credit rating is corrected.

Best Regards
Sarita M Jain
Cell # [protected]

ABN AMRO

Pls note that the loan was taken on below card for 6 months EMI basis & the same was cleared from my side as and when I use to get the statement from ABN AMRO BANK (ROYAL BANK OF SCOTLAND) - [protected]. And here if you can see the below statement from bank clearly shows that I have cleared the full loan as per the statement. And after that they have put late payment fee on it for this I was not at all responsible when I had already cleared all my balance they have put late payment charges and in fact after when I got to know that they are still charging some fee on the same card, at that point time itself I had informed them to reverse this & close my account. But instead of that they have keep on charging late fee & interest on it. For which I was not at all responsible. That’s what now showing in below statement after page no 17 to 22. Pls note that I have cleared all the EMI payment on time which this statement itself showing (looks like I have made more payment) & because of this ABN AMRO mistake of late collection from the drop box which I have made the payment in time. Pls refer its showing that they have received the payment on 02/04/2008. I would request you to check the details of the cheque which was dropped in the ABN AMRO BANK, cheque no 981781 PAYMENT RECEIVED, THANK YOU -8,922.00 , which was dropped on time in the drop box. Since ABN AMRO made delay in collecting the same from the drop box how can I be responsible for it? Hence request to observe the same and do the needful process.
This is clear case of negligence and delay from bank for collecting the payment from drop box of ABN AMRO BANK (ROYAL BANK OF SCOTLAND). This is the mistake from the bank, apart from that, they have put this in CIBIL which was not acceptable & clear case of harassment form the bank..

As till date there is no anwser from abn ambro recovery office chandigarh or even from bank regarding my complaint . but i am facing problems in my future banking.

please , go through and give any suggestion for futher progeress.

thanks
pradeep kahlon


GM,

AS GOING THROUGH VARIOUS PROBLEM AND SPECIALLY PROBLEM OCCURED BY BANK PERSONAL. AS I ALWAYS CONVEY TO PERSON CALLING ME OR ALSO FORWARD THIS MAIL TO YOUR CHANDIGARH OFFICE SO MANY TIME , BUT NOTHING COULD HAPPEND.
LAST DATED 12/01/2011 I EVEN CALL YOUR CUSTOMER CARE CENTER WILE COMPLAINT NO.[protected] BUT NO ONE APROCHES ME TILL DATE. AS YOU ARE AWARE OF MY PROBLEM OF CREDIT CARD THEFT WHICH I AGAIN REMIND YOU THAT DDR & OTHERS COPY I HAD FORWARD TO YOUR OFFICE BUT NO ACTION HAS BEEN TAKEN TILL NOW . ONCE YOUR BANK EMPLOYEE FROM GURGAON CALL ME AND MAKE ME TO CLOSE THE ACCOUNT AND ISSUE ME NDC FOR THE SAME , I HAVE GIVEN 2500 RS VIDE
RT NO = 20528 REF-NO- CH[protected]/03/2009 BUT TILL DATE NITHER NDC ISSUED OR MY ACCOUNT SETTLED. MAN INVOLVED IN THIS ISSUE IS MR. JAGANDEEP SINGH CHANDIGARH BRANCH ,MR.TUSHAR CHAUDHARY [protected] DELHI WHO COMMITED FOR NDC AND COLLECT PAYMENT , MR. MANISH (DELHI) [protected] , MR. RAJNISH [protected] , MR. MOHIT = [protected] THESE ARE SOME REPRESENTATIVE OF YOUR BANK APROCHES ME OR ENVOLVED IN SETTELMENT OF MY ACCOUNT BUT THEY ARE ALL MAKE WRONG COMMITMENT.
AS ONLY FOR THIS REASON MY DATA APPEARES ON SIBEL AND I AM FACING DIFFICULTIES IN MY OTHER WORK.
I THINK YOU WILL GO FOR IT AND SETTLED AS EARY AS POSIBLE OTHERWISE I AM HARSHFUL TO SAY THAT T HAVE TO APPROCH THE COURT OF LAW.
WAITING FOR EARLY REPLY.

PRADEEP SINGH
[protected]

[protected][protected][protected][protected]


GE,
JAGANDEEP SINGH


AS EARLIER DISSCUSED AND MAKE CALLS TO SO MANY EXECUTIVE OF ABNAMBRO CREDIT CARD DIVISION REGARDING MY PROBLEM , BUT NO ONE CLEARED MY PROBLEM . EVERY TIME A NEW PERSON MAKE THE QUERY THEN WANISH FROM THE PICTURE.
SO, MY KIND REQUEST IS PLEASE GO TO THE MATTER AND CLEARED MY ACCOUNT.

HOPE TO SEE ARLY REPLY.

I AM ALSO TRYING TO FIND OTHER EMAIL , TELEPHONE ID'S OF THE CUSTOMER CARE TO FORWARD MY PROBLEM.

THANKS
PRADEEP KAHLON














--- pradeep kahlon <[protected]@yahoo.com> wrote:

>
> GE
> MR. JAGANDEEP SINGH
>
> AS DISCUSSED EARLIER REGARDING MY CREDIT CARD, IHAVE
> FORWARD YOU LETTER DETAIL HISTORY AND ALSO FORWARD
> COURIER CONTAINING PHOTOCOPY OF LETTER AND
> SUPPORTING
> DOCUMENT FIR COPY BUT TILL DATE NOTHING HAS HAPPEN .
> AFTER ONE MONTH SOME NEW PERSON RING ME REGARDING
> PAMENT .YOU ALSO TALK ME TO SEND SOME PERSON TO
> COLLECT A COPY OF FIR ,BUT NO ONE YET COME TO MY
> OFFICE .
> NOW PLEASE FORWARD THE MATTER AND SETTLE MY ACCOUNT
> FOR THE SAME.
>
> HOPE TO SEE EARLY REPLY
>
> PRADEEP SINGH KAHLON
>
>
> PREVIOUS LETTER ALSO ATTACHED.
>
>
>
>
>
> --- pradeep kahlon <[protected]@yahoo.com> wrote:
>
> >
> > GE
> > MR. JAGANDEEP SINGH
> >
> > AS DISCUSSED ON TELEPHONE I AM MAILLING YOU THE
> > LETTER
> > CONTAING MY CREDIT CARD PROBLEM AND ALSO I AM
> > SENDING
> > YOU COURIER CONTAINING LETTER & FIR COPY .
> > PLEASE GO FORWARD TO SETTELED MY ACCOUNT AS THIS
> > MAKE
> > ME UNCOMFORTABLE.
> >
> > HOPE TO RECEIVE EARLY REPLY FOR THE SAME
> >
> > THANKS
> > PRADEEP SINGH KAHLON
> >
> >
> >
> >
> >
> ________________________________________________________________________________...⇄
> > Shape Yahoo! in your own image. Join our Network
> > Research Panel today!
> >
> http://surveylink.yahoo.com/gmrs/yahoo_panel_invite.asp?a=7
> >
> >
> >
>
>

I had been given one credit card by ABN Amro bank in 2008. Which i had surrendered after complete payment of outstanding amount. Now I have come to know that they have in serted my name in CIBIL for non payment of dues. I don't remember the Credit card number now. My PAN no is AELPC5942C. Kindly check via PAN no if any dues are pending against me in ABN/RBS Credit card. That needs to settle immediately.

Pl confirm on my mail id [protected]@rediffmail.com or phone no. [protected]

Charges what you levied on me is some auto debit EMI. At that period itself I spoke to your CSC to reverse the money which I am not going to pay. Same is reflecting on 16/11/2005 TO 15/12/2005 statement. Again you charged me for the annual fee which I was not accepting and the same has been conveyed to your CSC. Then I took a final step to thrash the card and throwed it in your ATM drop box. But you guys are still continue to send the statement along with the auto debit EMI and Annual fee charges, service tax, late fee etc. etc..



In your last statement (dated 15/09/2006) says the total amount 6078.59 got reversed (having CR. note at the end of amount column) which explains to me that whole amount got reversed and there is no due. How can the total amount will be 6078.59 again.



Neverthless, It is completely unprofessional/unethical and you guys screwed my credit scores where I am no way at fault. Send all this note to CIBIL and update my records properly. Send me the confirmation letter.

ABN AMRO CAR FINANCE




NEED OF NDC
I HAVE TAKEN A LOAN FROM BANK OF AMERICA DURING 1999 AND IT WAS REPAID BACK LONG TIME BACK.
BUT SINCE I M NOT ABLE TO GET NO DUE CERTIFICATE FOR LOAN AGAINST HYUNDAI SANTRO VIDE NO. OR 05 H 6688, IN THE NAME OF BIJOYLAXMI BHUYAN, CUTTACK , ORISSA.

NO BODY IN THE SYSTEM IS HLPING ME IN THESE ISSUE. ABN AMRO BANK HAD COMMUNICATED MY ACCOUNT NO AS 362995 and my customer relationship number-365485.Type of loan was- car loan advance.

KINDLY LOOK INTO IT.
RGDS
BIJOYLAXMI Bhuyan
[protected]
Read comments

This problem persisting from past 4 months and yet get resolution of it. please consider this issue as serious and provide status to do settlement.from past 4 months this problem is not resolved. can any one resolve this or i will move this case to civil court for cheating customer and not providing appropriate solution.delay in responses has increased the credit card interest from past 4 months. Bank is careless in understanding the customer issue and providing resolution to genuine customer. Purposely making customer defaulter

With reference to RBS Loan No: 9199247.



RBS N.V reported to CIBIL, I have failed to pay the amount since 2009.



I have closed this loan Mr. Sharat Akkiraju Legal head approval on 16th March, 2006. I did not have any communication after 2006.



Please find an attached of his legal head communication with me by mail.



RBS mis-using the CIBIL database system providing the wrong information. Please cross check their information.



RBS is updating the wrong information into CIBIL, though loan closed his legal head approval. I did not know about RBS legal head accountability and responsibilities.



Even after properly closed with your legal head approval, RBS is misusing the CIBIL and spoiling my name reputation of CIBIL.



A waiting from Banking Ombudsman Process justices, please save my life from RBS now and future as well.



My Question:



The amount has been paid after legal head approval, then why the loan was not properly closed.
What is the intension of compliant with manipulated data to CIBIL after 6 years?
What is your legal head responsibility to closing the loan? He did not tell anything in my HR table.
Why RBS have given wrong data to CIBIL and action for the same.
Why my data has been manipulated and update into CIBIL. My case history is different and data updated CIBIL is different.
Let me know the way of getting justice with compensation.


Regards

Selvams

since last 3 days i am receving the calls from above mentioned bank saying that i am used as reference for one of their client for credit card. now they are claiming that the client is not ready to pay the oustanding amount and i will need to pay the same which is range of some 2 lakhs. but the complaint is that i had never taken the security of any such client nor given any document as a referee.
another thing to be wondered is that they are having all the details about me and they are saying that they will deduct it from my salary account. they are also saying that the reference is changed just last week.
i m sure this is a sort of cyber crime.
please suggest something if anyone is aware.

Sir,

I settlement of accournt with respect of my abn crdit card no. [protected] .
Settlement latter no. is JP 2580 vide Ref. no. JP[protected] dated 17/05/2007 in the name of mr. Rajesh gupta.
Still my this card no. is shown in cibil records.

Plz rectify the name in the cibil and oblege. me.


thanking you


rajesh gupta
[protected]@hotmail.com
1044 baba harish chand marg
chandpol bazar jaipur
mobile no. [protected]

Dear Sir,

The loan I owed from ABN AMRO Bank was settled last year and I was sent the letter of the settlement as paid the decided amount to the bank. However,after an year I have started receiving letters and phone calls stating that I still owe the same amount to them.

Further, I talked to the collections department who then connected me to their Customer Service, where I was told that the system issue has caused the amount not updated on the account. I was given a complaint number and assured that problem will resolved within ten days. This was in the month of January 2011 but no status was updated even after the time frame promised.

I am still receiving the statements and calls for the payment. Please help

I had a credit card from ABN Amro Bank which was supposed to be free of cost but later on the bank levied charges without information & knowledge. They started making abusive collection calls to me & my family without trying to check their mistake.
I raised the matter with Banking Ombudsman & demanded a compensation of 3.5 Lacs for harrasment for 5 years by bank. Banking Ombudsman agreed that ABN Amro was at fault, but complaint rejected as compensation I claimed was not under it's authorization, I was advised to approach to any other authority for the compensation. Please guide me where to take the matter up & penalize the bank for it's wrong doings.

Hi ,

I am Lalesh Kumar , was the card holder of ABN AMRO. This was the first time I ever used the credit card. My outstanding amount was 76,000 Rs. I had asked for a settlement and they agreed for 58,303 RS at one shot, which I agreed. The payment was done in October 2008. The executive had promised me to send the settlement letter within a week from the date of payment, which they never sent.
Now in Feb 2011, they have sent a court notice to make the payment. How can I resolve this?

Dear Sir,

I found during the process of taking a home loan that my name is appearing in the CIBIL report w.r.t. my ABN AMRO Credit Card No.[protected]. The contents of the report are as under:-

CIBIL Report
__________________________________
| High Credit - 1,21,674 (written off)|
| Current Balance - 22,678 |
| Overdue - 26,678 |
|__________________________________|

2. I had already communicated to ABN AMRO Bank that Unauthorised transaction was made on my credit card. I had sent them the dispute form, as supplied by them, (duly filled in) along with copy of the Police complaint in this regard.

3. After inquiry, ABN AMRO Bank waived off the amount of Rs.1,21,674/- which is also shown in the CIBIL report as (written off). Even the current balance/overdue may be the interest and penalties on the amount of Rs.1,21,674/-. Hence current balance/overdue does not have any meaning. According to my records, I do not have any outstanding in my name against this credit card

4. It is, therefore, requested that my name may be deleted from the CIBIL report. I shall be grateful for an early action and reply in the matter.

Yours faithfully,


(Naresh Kumar Sud)
Mobile - [protected]

Had opened a first new bank account on pursuance of your emploies in your bank with the assurance that zero balance facility is available as my school fees i.e. Loreto convent lucknow,fees are deposited in your bank. As i am a minor and operated the account only once in august 2008,and did not make any transactions till 30th dec 2010. I went to make a withdrawal and was told that my account has been closed and i met the incharge mr Gaurav Seth who assured me that my full amount which is in the bank will be remited to me within four workin days(amount approx Rs 10,000.) as the bank has merged into Royal bank of Scotland .kindly solve my problem as i am requesting for my own money.

Dear Sir,

I am not having any Credit Cards and was having only one Cash Card Earlier that was of GE Money. I have already Cleared the Payment and closed the Card.

Today I have got a call from an Executive saying that she is from ABN AMRO Credit Cards Dept from[protected] at 2.32 Pm. She is simply threatening with out hearing my words. I clearly told her that I am not holding any Credit Cards. She is telling that she is speaking to righ Person and asking for clearing the amount of Rs. 1.2 Lakhs.

I was shocked and surprised and tried to explain her that I am not the Person and may have called wrongly instead of calling other person. she is not at all listening to me and she is threatening like any thing.

Please advise me in this Regard.

I had an Credit Card Account with Abn Amro Bank. I lost my card & requested bank to block my card on Phone & Haus Khas Branch, Due to in sufficient information about my card they rejected to block it.
I tried a lot to find my credit card details but not be able to due to house shifting. After some time bank start calling me to pay outstanding amount. I went to (Bhara Khamba Branch CP Delhi) to meet the manger for the issue, that time we had some hard conversation & he locked me into the conference room with one of his executive, who forcing me to pay the amount & manager said I will not leave you till the time you are not making payment. When I tried to called police & they took my phone over. After some time they purpose me to have settlement on the amount & asked me to pay 2700 RS.
I gave them the amount but they didn’t gave the settlement letter. Manager said that Settlement letter will come from our HQ Mumbai directly to you resi address. I tried a lot & follow-up with manger to have the settlement letter but no response from them. This instance happened in Jan-2007.

ABN bank stopped contacted me by Phone/ SMS or Monthly statement at home. I assume that it has been settled but again I start receiving call from RBS collection staff. They used very abuse language & harsh me by calling every day.
I was trying to get in touch with ABC management & came to know that it has been take over by RBS. I was trying to contact RBS management but no response. I called Customer forum & found few contact numbers for the bank & got one email id to contact bank of such issues. I sent mail about the instance but after long time no proper solution from bank on the incidence.
Please find the latest mail update from bank on the mail communication.

rediff.com








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From:
"ramansharma_r"<[protected]@rediffmail.com> | Add to Address book |This is spam




To: <in.[protected]@rbs.com>


Subject: Re: RE: RE: Cradit Card Querry.


Date: Mon, 10 Jan 2011 12:27:52 IST


Note: To help protect your privacy, images from this message have been blocked.View images | What is this?






Hi Team,

No updated yet on the statement part.

Thanks'
Raman



On Mon, 03 Jan 2011 15:38:51 +0530 wrote
>
Dear
Mr. Sharma,
>
>We refer to your email
datedDecember30, 2010.

>
We regret that you have had reasons
to be dissatisfied with your interaction with ourcollection officers.

Your feedback has been shared with
the concerned executives and we assure you that corrective actions have been
initiated to avoid any such recurrences.
>
As
communicated earlier our records currently do
not indicate any settlement on the card account. Please note that any settlement
to be processed on the credit card account is communicated through a signed
letter from respective Collection Manager.

Kindly note that the
total outstanding on your card account is Rs.32,163.97 which is payable by you.
The account is suspended due to non payment of the dues within the stipulated
time.

Therefore, we would
request you to clear your dues immediately to avoid any further charges and
collection follow up.

Please note that verbal discussion is not sufficient
for account settlement.

Kindly note thatthe Bank
hassentseveral communications to your mailing address to remind you
of the overdue balance.Please
note that no card statement is generated afterJuly 15, 2007
since your card account was suspended in our records.

We regret to inform you that we will not be able to
provide you with the contact details of your officer.However request you to
please advise if you are interested in settlement of your card
account.


Please note that we
are arranging to send the duplicate statement from March 2006 till November 2007 to your email id
through a separate email for your reference.

>
You may also quote
thereference number [protected], in
case you need any further clarification on the above resolution.

Please feel free to write back to us
for any further clarifications in this regard or call our 24-hour Bank by
Phone service in your city and our executive will be glad to assist
you.
Assuring you of our best
services.
>Yours sincerely,
>Prate Kalra
>Service Delivery-Credit
Cards
>***********
>QUICK
TIP
>****************************************************************************...⇄
RBS Bank's IFSC code remains
ABNA0200001 for online NEFT payments towards RBS card.
>Access this URL to view payment options available
on your RBS Credit Card.
>http://www.rbs.in/consumer/creditcard/make_payments.htm

********************************************************************************...⇄
>

>


From: ramansharma_r
[mailto:[protected]@rediffmail.com]
>Sent: 29/12/2010 10:17
PM
>To: ~ Cardservices
>Subject: Re: RE: Cradit Card
Querry.
>
>
Hi Team,

>From the very 1st mail I am writing that there is some gaps from bank side
by deputed manger. I had a verbal discussion & forcefully Manager took the
Money from me. I tried a lot to have the settlement letter but no response from
manger. Now After lots of request I have not received the statement to check the
account & transaction details.
>
>I am ready for proper resolution on
the issue which I am not getting on mail. Now I am not looking for mail
discussion, Please provide the contact person name to resolve the issue
otherwise I will check for possible resolution from Customer Forum & go for
it to resolve the issue.
>
>I am very disturbed by the behavior by
collection Manger that time & now again for collection after 3 Yrs with no
intimation in between.
>Thanks
>Raman
Sharma
>[protected]
>
>
>
>On Wed, 29 Dec 2010 10:26:49 +0530
wrote
>>
>
>Dear Mr.Sharma,
>
>
>This is with reference to your
email
>datedDecember
>24,2010.
>
>We wish to inform you that as per

>our records there is no settlement update on your card

>account.
>
>We would like to inform you that
>total outstanding on
your card account is Rs 32,163.97 which is payable by you.
>
>
>Request
you to please
>advise if you are interested in settlement of your card
account.
>You may also quote the
>reference number [protected], in case you
need any further clarification on the
>above resolution.
>Please feel free
to write
>back to us for any further clarifications in this regard or call
our 24-hour
>Bank by Phone service in your city and our executive will be
glad to assist
>you.
>Assuring you of our best
>services.
>Yours
sincerely,
>>Vimal
>Rana
>>Service Delivery-Credit
Cards********************************
>
>>QUICK TIP

>>************************************************************************...⇄
>RBS
Bank's IFSC code remains
>ABNA0200001 for online NEFT payments towards RBS
card. Access this URL to
>view payment options available on your RBS Credit

>Card.
>http://www.rbs.in/consumer/creditcard/make_payments.htm

>****************************************************************************...⇄

>
>From: ramansharma_r
>[mailto:[protected]@rediffmail.com]

>>Sent: 26/12/2010 9:42
>PM
>>To: ~ Cardservices
>>Subject:
RE: Cradit Card
>Querry.
>>
>>
>Hi Team,
>
>>
>>As
checked with Consumer Forum on the issue, they don’t have any details
>with
them after merger of ABN to RBS. I have been advised by consumer Forum to

>get details for regional responsible person for the Credit Card department
who
>can help to resolve issue. Request you to provide the Name & contact
no so I
>can fix a meeting to resolve the issue prior to go for any legal
action as per
>Consumer Forum.
>>Hope for quick response on
same.
>>
>>Thanks’
>>Raman

>Sharma
>>[protected]
>>
>>
>>On Tue, 07 Dec 2010 23:53:29
+0530
>wrote
>>>Hi
Team,
>>>
>>
>>>
>>That’s what I am trying to say from

>below mail. Collection manger lie me & collect money against settlement
but
>in actual he didn’t settle my card & showed to bank collected money
as
>collection for minimum due amount, He also did some settlement internally
to
>stop my statement, calls & SMS from bank.
>>>
>>My main
concern is
>that manager lie to me & I was under impression after this
incidence that
>card is closed. I had follow-up with him for at least 3
months to have
>settlement letter but he didn’t responded correctly. As said
by him that card is
>closed & you will not receive any thing from bank
for recovery & get the
>settlement letter at your residence from Mumbai
directly. I found him correct
>when everything got stopped from bank & i
stop follow-up for statement.
>
>>>
>>Now the final result is:
Collection manger made me fool in Jan 2007
>& bank again starts follow-up
for collection after more than 3.5 yrs. with
>huge
amount.
>>>
>>Now I will stop writing mails because I am not
getting
>resolution on the issue & found useless efforts, I will find
another legal
>way to get this
addressed.
>>>
>>
>>>
>>Thanks for your support on the

>issue,
>>>
>>
>>>
>>Raman

>Sharma
>>>
>>[protected]
>>>
>>
>>>
>>
>>>
>>On
Tue, 07 Dec
>2010 10:47:39 +0530
wrote
>>>
>>>
>>>
>>Dear

>
>>>
>>Mr.Sharma,
>>>
>>>

>>>
>>>We refer to your email
>datedDecember 03,
2010.
>>>
>>
>>>
>>
>>>
>>At the outset
please
>
>>>
>>accept our apology regarding the inconvenience
caused to
>you.
>>>
>>
>>>
>>We would like to
inform you that as
>>>
>>per
>our records credit card statement
is dispatched to your preferred mailing
>
>>>
>>address on every
statement date.

>
>>>
>>
>>>
>>
>>>
>>Please note that
no card statement
>
>>>
>>is generated afterJuly 15, 2007 since
your card account was
>
>>>
>>suspended in our
records.
>>>
>>
>>>
>>As

>
>>>
>>communicated earlier. Our records currently do

>>>
>>not
>indicate any settlement on the card account. Please
note that any settlement
>
>>>
>>to be processed on the credit
card account is communicated through a
>signed
>>>
>>letter
from respective Collection Manager.

>
>>>
>>
>>>
>>Kindly note that the

>>>
>>total outstanding on
>your card account is Rs.32,163.97
which is payable by you. The account is
>
>>>
>>suspended due to
non payment of the dues within the stipulated

>
>>>
>>time.
>>>
>>
>>>
>>Therefore,
we would
>>>
>>request
>you to clear your dues immediately to
avoid any further charges and
>
>>>
>>collection follow
up.
>>>
>>
>>>
>>Request you to please
>advise if
you
>>>
>>are interested in settlement of your card

>account.
>>>
>>>
>>>
>>You may also quote

>>>
>>thereference
>number[protected] , in case you need any
further
>>>
>>clarification on
>the above resolution.

>>>
>>Please feel free to write back to us

>
>>>
>>for any further clarifications in this regard or call
our 24-hour
>Bank by
>>>
>>Phone service in your city and our
executive will be glad to
>assist

>>>
>>you.
>>>
>>Assuring you of our best

>
>>>
>>services.
>>>
>>>Yours sincerely,

>>>
>>>Priti
>Kalra
>>>
>>>Service
Delivery-Credit
>>>
>>Cards

>
>>>
>>>***********
>>>
>>>QUICK

>>>
>>TIP

>
>>>
>>>********************************************************************...⇄
>>>
>>RBS

>Bank's IFSC code remains
>>>
>>ABNA0200001 for online NEFT
payments
>towards RBS card.
>>>
>>>Access this URL to view
payment options
>available
>>>
>>on your RBS Credit Card.

>
>>>
>>>http://www.rbs.in/consumer/creditcard/make_payments.htm

>
>>>
>>
>>>
>>************************************************************************...⇄
>>>
>>>
>>>
>>
>>>
>>>
>>>
>>
>>>
>>
>>>
>>From:

>ramansharma_r
>>>
>>[mailto:[protected]@rediffmail.com]

>
>>>
>>>Sent: 03/12/2010 5:44

>>>
>>PM
>>>
>>>To: ~

>Cardservices
>>>
>>>Subject: Re: FW: RE: Cradit Card

>
>>>
>>Querry.
>>>
>>>
>>>
>>>
>>>
>>Hi

>Team,
>>>
>>>I
>>>
>>have not mentioned
anywhere in the mail that
>I have received the settlement

>>>
>>letter & on every mail I am
>saying that bank
collection team & the
>>>
>>present manger took money
>from
me in against settlement but they didn’t gave me
>>>
>>anything as

>settlement letter. I have not received anything from bank or

>
>>>
>>collection team after lots of efforts, but monthly
statement on
>residence
>>>
>>address / e-mail, SMS & calls
got stopper from Jan
>2007 onwards. This
>>>
>>instance
happened in Jan 2007 & after more
>than 3 years again bank stat

>>>
>>calling me for the dues.

>
>>>
>>>
>>>
>>>I am not getting response on
my queries but on
>
>>>
>>every mail & getting a diplomat
answer witch is not a part of my
>query.
>>>
>>After lots of
mails still my queries are same & also have
>not got any

>>>
>>response to have a meeting with concern person on this

>matter. Now at this time
>>>
>>after a lot of mail follows up
hope that
>bank will not be able to resolve the
>>>
>>issue. I
will check go for
>appropriate way to have the resolution on the

>
>>>
>>issue.
>>>
>>>Thanks’
>>>
>>>Raman

>Sharma
>>>
>>>[protected]
>>>
>>>
>>>
>>>
>>>
>>>On

>Wed, 01 Dec 2010
>>>
>>19:31:49 +0530

>wrote
>>>
>>>>
>>>
>>>Dear Mr.

>Sharma,
>>>
>>>>
>>>
>>>>This is with

>
>>>
>>reference to your
>>>
>>>email dated
November29,

>
>>>
>>>2010.
>>>
>>>
>>>
>>>We

>>>
>>>take due
>
>>>
>>cognizance of the
concerns raised and we assure you that your
>feedback

>>>
>>>is
>>>
>>valuable in our efforts to
improve the
>services.
>>>
>>>
>>>
>>>We

>>>
>>>have taken a
>
>>>
>>note of your
conversation with our collection agent. However, the

>
>>>
>>>call was
>>>
>>made on the account
only to apprise you
>about the outstanding on your

>>>
>>>credit
>>>
>>card account
>and not to
cause any inconvenience.
>>>
>>>>
>>>
>>>We
would
>like to
>>>
>>
>>>
>>>inform you that as
per the records of the
>Bank; an offer of settlement has

>>>
>>never
>>>
>>>been
>facilitated to you
against the credit card payables.

>
>>>
>>>
>>>
>>>We

>>>
>>request you
>
>>>
>>>please note that a
Settlement on the credit card is facilitated
>
>>>
>>at the sole

>>>
>>>discretion of the Bank. The Bank
>initially arrives
at a decision
>>>
>>on the payment
>>>
>>>of

>the current liability pertaining to the credit card

>>>
>>account after a
>mutual
>>>
>>>agreement
is arrived upon by the Cardmember (CM) and
>
>>>
>>the Bank. The
Bank then
>>>
>>>issues an
>Offer-of-Settlement duly printed
on its
>>>
>>letter-head which details
>the

>>>
>>>terms and conditions of the settlement offer

>
>>>
>>along with the payment to be

>>>
>>>brought forth by the
>CM. As stated earlier,

>>>
>>such a written Offer-of-Settlement

>
>>>
>>>has never been facilitated to you as per

>>>
>>the records
>of the
Bank.
>>>
>>>
>>>
>>>Please note that the total

>outstanding on your
>>>
>>card account is

>>>
>>>Rs. 32,163.97
>
>>>
>>>which is
payable by
>>>
>>>you. The account
>
>>>
>>is
suspended due to non payment of the dues within the

>
>>>
>>>stipulated

>
>>>
>>time.
>>>
>>>
>>>
>>>Therefore,
we would
>
>>>
>>>request you to clear your dues immediately

>>>
>>to avoid
>any further charges and

>>>
>>>collection follow

>up.
>>>
>>>
>>>
>>>Request you to

>>>
>>please
>
>>>
>>>advise if you are
interested in settlement of your card

>
>>>
>>account.
>>>
>>>
>>>
>>>>You
may also quote the
>reference number
>>>
>>>[protected], in

>>>
>>case you need any
>further clarification on the above

>
>>>
>>
>>>
>>>resolution.
>>>
>>>>
>>>
>>>>Please

>feel free to write back to us for any
>>>
>>further

>
>>>
>>>clarifications in this regard or call our 24-hour
Bank by Phone
>
>>>
>>service in your

>>>
>>>city and our executive will be glad
>to assist you.

>>>
>>
>>>
>>>
>>>
>>>Assuring you
of our
>best
services
>>>
>>>>
>>>
>>>>Yours

>
>>>
>>
>>>
>>>sincerely,
>>>
>>>>
>>>
>>>>Jitin

>
>>>
>>>Chouniyal
>>>
>>>Service

>>>
>>>Delivery-Credit

>
>>>
>>Cards
>>>
>>>>***********
>>>
>>>>QUICK

>
>>>
>>
>>>
>>>TIP
>>>
>>>>****************************************************************...⇄

>
>>>
>>
>>>
>>>
>>>
>>>RBS
Bank's IFSC code
>
>>>
>>>remains ABNA0200001 for online NEFT
payments
>>>
>>towards
>RBS
card.
>>>
>>>>Access this
>>>
>>>URL to view
payment
>options available
>>>
>>on your RBS Credit

>
>>>
>>Card.
>>>
>>>>http://www.rbs.in/consumer/creditcard/make_payments.htm
>>>
>>>>****************************************************************...⇄

>
>>>
>>
>>>
>>>
>>>
>>>
>>>
>>>From:
ramansharma_r
>
>>>
>>>[mailto:[protected]@rediffmail.com]

>
>>>
>>
>>>
>>>>Sent: Monday, November 29,
2010
>
>>>
>>>1:33 PM
>>>
>>>>To: ~

>
>>>
>>Cardservices
>>>
>>>>Subject: Re: RE:
Cradit Card

>
>>>
>>
>>>
>>>Querry.
>>>
>>>>
>>>
>>>>
>>>
>>>
>>>
>>>Thank

>for the update,
>>>
>>>>
>>>
>>>>I
would
>
>>>
>>
>>>
>>>like to inform that I was
receiving the email’s
>& hard copy also for

>>>
>>
>>>
>>>statement till Jan 2007
>&
got stopped from Jan 2007 Only.
>>>
>>>>The

>>>
>>amount
>you
>>>
>>>are talking about
2700 is the offered settlement amount from
>the
>>>
>>Bank
Manager
>>>
>>>& I paid it at the same time
>after
harassment in the bank
>>>
>>premises at Bara

>>>
>>>Khamba
>Road Branch. I have already mentioned that I
have
>>>
>>not received any
>
>>>
>>>document
from the manger & bank after regular followup
>
>>>
>>&
told that it
>>>
>>>would come from Mumbai Head
>Office
directly. I have not
>>>
>>sure that how this case

>
>>>
>>>was handled that time & in front of me it got

>
>>>
>>settled & from back site
>>>
>>>it
was activated
>without my knowledge, After 3
>>>
>>yrs bank
again remember my
>
>>>
>>>account & start calling me to
collect
>>>
>>payment.
>This is showing the working

>>>
>>>nature of
>bank.
>>>
>>>>On mail
this
>>>
>>case is getting become
>difficult & no

>>>
>>>resolution is coming out. As I

>
>>>
>>already said that I am open to meet responsible

>
>>>
>>>person from bank or let me
>>>
>>know
for legal

>process.
>>>
>>>>
>>>
>>>>Thanks’
>>>
>>>>Raman

>
>>>
>>
>>>
>>>Sharma
>>>
>>>>[protected]
>>>
>>>>
>>>
>>>>On

>Fri, 26 Nov 2010 16:38:05 +0530

>
>>>
>>
>>>
>>>wrote
>>>
>>>>>
>>>
>>>>Dear

>
>>>
>>>>Mr.Sharma,
>>>
>>>>>
>>>
>>>>>We

>
>>>
>>refer to your email

>
>>>
>>>
>>>
>>>>datedNovember 20, 2010.

>
>>>
>>>>>

>>>
>>
>>>
>>>>
>>>
>>>>We

>regret that you have had reasons

>>>
>>>
>>>
>>>>to be

>
>>>
>>dissatisfied with your interaction with ourcollection

>
>>>
>>
>>>
>>>officers.
>>>
>>>>
>>>
>>>>Your

>feedback has been shared with
>>>
>>>>the

>>>
>>concerned
>executives
>>>
>>>and we
assure you that corrective actions have been

>
>>>
>>
>>>
>>>>initiated to avoid any

>>>
>>>such

>recurrences.
>>>
>>>>
>>>
>>>>As

>
>>>
>>
>>>
>>>>communicated earlier. Our
records currently do
>
>>>
>>>
>>>
>>>>not
indicate
>>>
>>any settlement on
>the card account. Please note
that any
>>>
>>>settlement

>
>>>
>>
>>>
>>>>to be processed on the
credit card account is
>communicated
>>>
>>>through a

>>>
>>signed
>
>>>
>>>>letter from
respective Collection Manager.

>
>>>
>>>>
>>>
>>>>We

>>>
>>would
>
>>>
>>>alsolike to inform you
that as per our
>
>>>
>>>>records credit card

>>>
>>statement is
>
>>>
>>>dispatched to your
preferred mailing address on
>
>>>
>>>>every

>>>
>>statement date.

>
>>>
>>>
>>>
>>>>
>>>
>>>>
>>>
>>>>Please

>note that no card statement

>>>
>>
>>>
>>>>is generated
>afterJuly 15,

>>>
>>>
>>>
>>>>2007 since your

>
>>>
>>>>card
>>>
>>account was suspended
in our

>records.
>>>
>>>>
>>>
>>>>Kindly

>>>
>>>note
>thatwe have
>>>
>>reviewed your

>>>
>>>>statements and will
>like to confirm that as

>>>
>>>per your
>>>
>>statement
>datedJanuary
15, 2007, the outstanding balance on
>>>
>>>>your

>
>>>
>>
>>>
>>>card account was Rs .28365.27/-
against which we
>have received a

>>>
>>
>>>
>>>>payment of

>
>>>
>>>Rs.2700.00 hence finance

>>>
>>>>charges are

>
>>>
>>levied.
>>>
>>>>
>>>
>>>>We
have not received
>
>>>
>>>
>>>
>>>>any
payment after that
>>>
>>hence
>late fee and finance charges
are levied on your
>
>>>
>>>
>>>
>>>>card

>
>>>
>>account.
>>>
>>>>
>>>
>>>>We
therefore request
>you to clear
>>>
>>>>the current

>>>
>>
>>>
>>>balance
>of Rs. 32,163.97 to

>>>
>>>>enable us to zeroise your card

>
>>>
>>
>>>
>>>account.
>>>
>>>>
>>>
>>>>Request

>you to please advise if you
>>>
>>>>are

>>>
>>interested in
>
>>>
>>>settlement of your
card

>
>>>
>>>>account.
>>>
>>>>
>>>
>>>>You

>
>>>
>>may also quote
>>>
>>>>thereference

>
>>>
>>>number
>>>
>>>[protected], in case
you need
>
>>>
>>any further

>>>
>>>>clarification
>>>
>>>on the

>above resolution.
>>>
>>>>We regret

>>>
>>to inform you that
>we will not be able to

>>>
>>>
>>>
>>>>arrange a call back

>Please
>>>
>>feel free to write back to us for any further

>
>>>
>>>
>>>
>>>>clarifications in this

>>>
>>regard or
>call our 24-hour Bank by Phone service in

>
>>>
>>>
>>>
>>>>your city and

>>>
>>our executive will
>be glad to assist
you.
>>>
>>>>Assuring you of
>>>
>>>our

>best
>>>
>>
>>>
>>>>services.

>>>
>>>>>Yours
>sincerely,

>>>
>>>>>Priti Kalra

>
>>>
>>
>>>
>>>
>>>
>>>>>Service
Delivery-Credit
>
>>>
>>>>Cards

>>>
>>>>>***********

>
>>>
>>
>>>
>>>>>QUICK

>
>>>
>>>
>>>
>>>>TIP

>
>>>
>>
>>>
>>>
>>>
>>>>>************************************************************...⇄
>>>
>>>>RBS

>
>>>
>>
>>>
>>>Bank's IFSC code remains

>
>>>
>>>>ABNA0200001 for online NEFT payments

>>>
>>towards RBS
>
>>>
>>>card.

>>>
>>>>>Access this URL to view payment
>options

>>>
>>available
>>>
>>>>on your RBS

>
>>>
>>>Credit Card.

>
>>>
>>
>>>
>>>>>http://www.rbs.in/consumer/creditcard/make_payments.htm

>
>>>
>>
>>>
>>>
>>>
>>>>
>>>
>>>>****************************************************************...⇄
>>>
>>>>>
>>>
>>>>
>>>
>>>>>
>>>
>>>>
>>>
>>>>
>>>
>>>>From:

>
>>>
>>
>>>
>>>ramansharma_r

>
>>>
>>>>[mailto:[protected]@rediffmail.com]

>
>>>
>>
>>>
>>>>>Sent: 20/11/2010

>>>
>>>6:53

>
>>>
>>>>PM
>>>
>>>>>To: ~

>
>>>
>>Cardservices
>>>
>>>>>Subject:
Cradit Card

>
>>>
>>
>>>
>>>
>>>
>>>>Querry.
>>>
>>>>>
>>>
>>>>>
>>>
>>>>Hi

>
>>>
>>
>>>
>>>>Team,
>>>
>>>>>
>>>
>>>>>Thanks

>for the update
>>>
>>>on query made by

>>>
>>me but this is not
>what i

>>>
>>>>had asked in the mail below.

>
>>>
>>
>>>
>>>
>>>
>>>>>Below
are the major concern
>I have raised &
>>>
>>>>I have

>>>
>>given the
>
>>>
>>>details also in the
mail.
>>>
>>>>>1. Manager from
>Credit card

>>>
>>
>>>
>>>>department

>>>
>>>locked me
>into the conference room to collect
disputed
>>>
>>due amount on
>
>>>
>>>>the

>>>
>>>credit card & at last ask me to do a

>
>>>
>>settlement. When I made decided

>
>>>
>>>
>>>
>>>>settlement amount. They
did not gave
>
>>>
>>me any payment / settlement letter as

>
>>>
>>>
>>>
>>>>settlement / Payment
proof
>>>
>>&
>said that settlement letter will come from

>
>>>
>>>
>>>
>>>>Mumbai head office

>>>
>>at your
>residence & you will not receive any call or

>
>>>
>>>
>>>
>>>>statement

>>>
>>from ABN now, its
>closed completely. After many follow
ups I have
>>>
>>>not

>
>>>
>>
>>>
>>>>received any thing from bank
on
>this.
>>>
>>>>>2. I was getting

>>>
>>monthly
>
>>>
>>>statements on

>>>
>>>>email & residence address
>till Jan 2006

>>>
>>but suddenly It
>>>
>>>got stopped after

>
>>>
>>>>made the payment at branch as

>>>
>>settlement in Jan
>2006 &

>>>
>>>after I have not
>>>
>>>>received

>anything from
>>>
>>ABN on email or at home

>
>>>
>>>address.
>>>
>>>>>3. I was
getting call
>
>>>
>>>>/
>>>
>>Msg’s from
ABN over the phone &
>
>>>
>>>it got stopped after made
the payment at
>
>>>
>>
>>>
>>>>branch in Jan
2006.
>>>
>>>>>As
>far
>>>
>>>as I
have update from your
>>>
>>credit card recovery

>
>>>
>>>>agent who called me some

>>>
>>>time back that the
>
>>>
>>amount I have
paid in Jan 2006 was
>>>
>>>>the minimum
>payable

>>>
>>>due amount.
>>>
>>If bank took that from
me, it
>doesn’t mean that
>>>
>>>>account is

>>>
>>>suspended
>
>>>
>>& bank will stop
sending the monthly statement on email
>
>>>
>>>>/ at

>>>
>>
>>>
>>>home. Monthly statements
>will be
continuing for next 6 months on email

>
>>>
>>
>>>
>>>>&

>>>
>>>residential addres. There
>is something which is not
clear from
>>>
>>bank at
>
>>>
>>>>their

>>>
>>>level on the
>issue.
>>>
>>>>>I
had all the numbers
>>>
>>saved in my
>phone but

>>>
>>>
>>>
>>>>unfortunately my phone got
lost as
>on
>>>
>>18-Nov-2010 & will not be able to

>
>>>
>>>
>>>
>>>>share the numbers for

>>>
>>Collection
>Agents.
>>>
>>>>>I
would like to meet the
>
>>>
>>>responsible

>>>
>>
>>>
>>>>person to resolve
>the issue
as I am not getting the strait
>>>
>>>answers

>>>
>>on
>e-mail for
>>>
>>>>my query.
Answer is same what is written on the
>terms

>>>
>>
>>>
>>>& conditions, but the

>
>>>
>>>>actual issue is something else. My

>>>
>>existing
>number
>>>
>>>will be
re-activated in
>>>
>>>>sometime
>today & I would

>>>
>>like to have contacted
>>>
>>>from some

>responsible person
>>>
>>>>from bank on the

>>>
>>issue &
>open to meet if

>
>>>
>>
>>>
>>>required.
>>>
>>>>>
>>>
>>>>>Thanks’
>>>
>>>>>Raman

>
>>>
>>
>>>
>>>
>>>
>>>>Sharma
>>>
>>>>>[protected]
>>>
>>>>>
>>>
>>>>>
>>>
>>>>>
>>>
>>>>>On

>
>>>
>>Thu, 18 Nov 2010
>>>
>>>17:07:45 +0530

>
>>>
>>
>>>
>>>>wrote
>>>
>>>>>>
>>>
>>>>>Dear

>Mr.

>
>>>
>>
>>>
>>>Sharma,
>>>
>>>>>>
>>>
>>>>>>This

>is with reference to your

>
>>>
>>
>>>
>>>>
>>>
>>>>>email

>
>>>
>>>dated November15,

>
>>>
>>
>>>
>>>>>2010.
>>>
>>>>>
>>>
>>>>>We

>
>>>
>>>>>take due cognizance of

>>>
>>
>>>
>>>the

>
>>>
>>>>concerns raised and we assure you that your
feedback
>
>>>
>>
>>>
>>>>>is valuable

>>>
>>>in our
>
>>>
>>>>efforts to
improve the

>
>>>
>>services.
>>>
>>>>>
>>>
>>>>>We

>
>>>
>>>>>have taken
>>>
>>>a note of
your
>
>>>
>>
>>>
>>>>conversation with our
collection agent. However,
>the

>>>
>>
>>>
>>>
>>>
>>>>>call
was made on the
>
>>>
>>>>account only to apprise you
about
>>>
>>the
>
>>>
>>>outstanding on your

>>>
>>>>>credit card

>
>>>
>>>>account and not to
>>>
>>cause any

>
>>>
>>>inconvenience.
>>>
>>>>>
>>>
>>>>>
>>>
>>>>>We

>request you
>>>
>>to write
>>>
>>>>back to
us
>
>>>
>>>with the following

>>>
>>>>>details so that
>
>>>
>>we can
investigate further in

>
>>>
>>>
>>>
>>>>this regard

>
>>>
>>
>>>
>>>>>
>>>
>>>>>
>>>
>>>>>Name

>of
>>>
>>>>>the

>>>
>>caller
>>>
>>>>>Phone

>
>>>
>>>
>>>
>>>>>Number
>>>
>>>>>Date
of

>
>>>
>>
>>>
>>>>
>>>
>>>>>Call
>>>
>>>>>
>>>
>>>>>We

>wish to inform
>>>
>>>you that
>>>
>>the

>
>>>
>>>>>account is suspended due to

>>>
>>>>non
>payment of the dues

>>>
>>
>>>
>>>within the stipulated time.

>
>>>
>>>>>Therefore no statements

>>>
>>>>have
>
>>>
>>been

>>>
>>>delivered at your mailing

>
>>>
>>
>>>
>>>>>address.
>>>
>>>>>
>>>
>>>>>>We

>
>>>
>>>>>request
>>>
>>>you

>
>>>
>>
>>>
>>>>please note that a
Settlement on the credit card
>is facilitated at

>>>
>>
>>>
>>>
>>>
>>>>>the
sole
>
>>>
>>>>discretion of the Bank. The Bank initially

>
>>>
>>arrives at a
>>>
>>>decision on the

>
>>>
>>>>
>>>
>>>>>payment of the
current
>
>>>
>>liability pertaining to the

>>>
>>>credit card account
>after

>>>
>>>>a

>>>
>>
>>>
>>>>>mutual agreement
>is
arrived upon by the
>>>
>>>Cardmember (CM) and the

>>>
>>Bank.
>The
>>>
>>>>Bank

>>>
>>>>>then issues an

>
>>>
>>>Offer-of-Settlement duly
>>>
>>printed
on its letter-head
>
>>>
>>>>which details

>>>
>>>
>>>
>>>>>the
>terms and

>>>
>>conditions of the settlement offer along with

>
>>>
>>>>the
>>>
>>>payment to be

>
>>>
>>
>>>
>>>>>brought forth by the CM.

>
>>>
>>>>>
>>>
>>>>>In case you

>
>>>
>>
>>>
>>>
>>>
>>>>>have
such
>
>>>
>>>>letter with you, please forward the same to
us
>
>>>
>>at the
>>>
>>>following

>>>
>>>>>address.
>
>>>
>>>>This
would enable us to take
>>>
>>the matter

>
>>>
>>>further.
>>>
>>>>>
>>>
>>>>>Manager

>–Client Response

>
>>>
>>
>>>
>>>>
>>>
>>>>>Unit
>>>
>>>>>RBS

>
>>>
>>>N.V.
>>>
>>>>>B-148 sector
10,

>
>>>
>>
>>>
>>>>>Noida
>>>
>>>>>UP-201303
>>>
>>>>>
>>>
>>>>>You

>
>>>
>>>may

>>>
>>
>>>
>>>>also send

>
>>>
>>>>>across the fax to[protected] or scan the

>
>>>
>>request
>>>
>>>at

>
>>>
>>
>>>
>>>>
>>>
>>>>>"in.[protected]@rbs.com".
>>>
>>>>>
>>>
>>>>>The

>total
>>>
>>outstanding
>>>
>>>on

>>>
>>>>>your
>card

>>>
>>>>account is Rs. 32,163.97 which

>
>>>
>>
>>>
>>>>>is payable by

>>>
>>>you.

>
>>>
>>>>>
>>>
>>>>>>You may
also
>
>>>
>>
>>>
>>>>quote the reference
number
>
>>>
>>>
>>>
>>>>>[protected],
in case you need
>
>>>
>>any further

>>>
>>>>clarification on the above

>
>>>
>>
>>>
>>>
>>>
>>>>>resolution.
>>>
>>>>>>
>>>
>>>>>>Please

>feel free to
>>>
>>
>>>
>>>>write back to

>>>
>>>us
>for any further

>>>
>>>>>clarifications in this

>
>>>
>>regard or call our
>>>
>>>>24-hour

>>>
>>>Bank
>by Phone service in your

>>>
>>
>>>
>>>>>city and our
>executive
will be glad to
>>>
>>>
>>>
>>>>assist you.

>
>>>
>>
>>>
>>>>>
>>>
>>>>>Assuring
you of our
>best

>
>>>
>>
>>>
>>>services
>>>
>>>>>>
>>>
>>>>>>Yours

>
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>>
>>>
>>>
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>>>>
>>>
>>>>>sincerely,
>>>
>>>>>>
>>>
>>>>>Jitin

>
>>>
>>Chouniyal
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>>>>>>Service

>
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>>>Delivery-Credit

>
>>>
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