ABN AMRO Complaints & Reviews

OLD MESSAGE 21.05.2009

Respected Sir


Sub:- Harassment personally & phone calls by bank employees

Sir/madam,

I took a loan of Rs 2,82,560/- in July 2006 & gave all installments
in time i.e 10648/- each month. afterword this loan is top up by bank
under loan a/c no.9359705 after top up loan a/c no.9420262 & paid me
90,654/- after deduction about Rs. 14595/- from my loan amount in the
shape of misc.charges, intrest, processing charges etc.etc. and then i
also paid the refund installment of Rs.10498/- well in time. Due to kidney
problem(i.e swelling on whole body) I was admitted to the Hospital and
could not pay the installment, so, they reduced the installment amount to
Rs.7547/-. That also I gave them timely. Due to my kidney problem i spent
money in medicine/ hospital/ medical tests. I am not in position to pay
more in the form of installment. Uptill date i paid over 220000/- in the
shape of installment. This time i am in critical position due to cronical
disease.I already spent Rs.3,50000/- on my treatment uptill date.
My monthly net salary is only 15000/- pm most part of salary is spend in
medicine/medical test and admission of hospital repeated in three to four
time in a month for injection & other treatment.

The agent of the bank commit the rate of interest i.e. 18% reducing
balance but bank charged 21% pa. To this effect, i sent email as well as
phoned to bank but bank did not responded any time. but I paid bank
installments well in time. In regard of interest I request to the bank
employees but they had no response to me for this interest.
Apart form the above past history is goes like this - I have been
requesting since May''09 ABN Amro Bank collection executive for telling us
my loan amount outstanding is around Rs.270000/-.Every time they use to
say your loan outstanding is always Rs.270000/- I told to executive to
satelle my loan in short payment and one payment on principal outstanding
amount . Executive says that your outstanding is Rs.270000 not possible in
short payment.
Now they required full amount immediately and threatening me and my
family members that we shall catch you & beat you up or get punished
by police or in the court of law & they misbehaved with my family
members in my house. In this regard i already contacted to customer care
on phone but no response. one employee of bank Mr. gaurav from chandigarh
office threatened now & then & says that more than 3 lacs still
due on your head , we already paid all installments upto April 2009.

I am single hand earning member of my family and undergoing treatment for
kidney disease & not able to pay, now i am not in position to pay
more. I request you to settlement for min. principal amount. if they (bank
people) harass me or my family members, i have to knock the doors of
consumer court. I request to bank kindly see my problem & settled the
case in minimum principal amount.


I humbly request you to please kindly setelle my loan.

I says that my condition is not able to give this amount please settled
the case on principal amount.

with regards

yours Sincerely

Ramesh Chand





Received Message 26.05.2009

In this Request we got mail of Abn amro...

Dear Mr. Chand

This has reference to your email requesting for waiver of principal outstanding with respect to your loan account with us.

We regret to inform you that as per our Bank’s policy, we will be unable to honour your request for waiver of principal outstanding.

We request you to consider that previously the Bank has tried to assist you by re-scheduling the loan with a lower EMI amount. This was done
in November 2008.

Should you need any clarifications/ assistance, please feel free to contact us at[protected]. You may also speak to our Collections
Manager Mr. Gaurav Sharma on +[protected].

Yours sincerely,

Rhea Kakkar
Head - Regional Communication Centre, North
Consumer Banking
ABN AMRO Bank, N.V, India.

Website: www.abnamro.co.in


JANUARY 2010 (Cheat)




And than we go to Abn amro Manager Mr. Gaurav Sharma on +[protected] for settle
the account and Abn amro bank for settle we collected 90,000/- and give to Abn amro collection manager Mr Gaurav and Mr. Gaurav said that we settled and don't worry NOC he said we provide you in 2, 3 months and they give us receipt of 90,000/- and write in page payment for NOC and signature of Mr. Manu received After 3 months
abn amro bank call us you amount is settled and we processing for noc and we provide in a month but after one year In 2011 Abn amro start arrest warrant through court you know govt job is very critical and we afraid and we going in court regularly with date.


MARCH 2013

Now , Abn amro is merged in Royal bank of Scotland and now some two people comes they didn't said own name said your balance is pending around 2 lac above at we can we do now. Sir we are in very poor condition and my studies and my small sister and we don't have any home for staying recently my father have job but after 2/3 year my father gets retired and we don't have enough money for staying rent and my studies is going my sister .. please suggest us what can we now.




From Brij
[protected]
[protected]@yahoo.com

सेवा में,



महोदय/महोदया,

मेरी शिकायत ABN AMRO BANK..से है जो अब The Royal Bank of Scotland N.V.
हो गया है....
बैंक से मुझे साल 2006 में क्रेडिटकार्ड एंव ZEERO बैलेंस पर सैविंग एकॉउंट जारी किया गया था जिसका नं. [protected] था जिसे में पूरी सावधानी के साथ इस्तेमाल कर रहा था. इसी बीच अगस्त 2008 में मेरी नौकरी रायपूर (छत्तीसगढ़) के NEWS CHANNEL ZEE 24 GHANTE CHHATTISGARH में लग गयी. जिसके चलते मुझे दिल्ली से रायपूर SHIFT होना पड़ा...उस समय बैंक की बकाया राशि 2711.12 रुपये थी. जिसे जमा करने की आखिरी तारिख 04/10/2008 थी..जिसका मैंने चैक द्वारा भुगतान कर दिया था, लेकिन अब दो साल बाद अचानक बैंक अधिकारी ने मुझे फोन करके कहा है कि आप पर 4369.77 रुपये बकाया है, इससे पहले बैंक ने मुझसे किसी तरह का कोई संपर्क नहीं किया और न ही कोई मैसेज या ई-मेल किया, जब मैनें इस विषय में बैंक अधिकारी से बात किया तो मुझे अधिकारी सही जानकारी नहीं दे रहे और कह रहे हैं कि आपने लेट पेयमेंट किया था जिसकी वजह से आप पर इतना पेयमेंट बकाया है.
मेनें जो बैंक को पेयमेंट किया है उसका मेरे पास बैंक स्टेटमेंट है जिसमें चैक 04/10/2008 क्लीर हो चुका है
बैंक के इस दुर्व्यवहार से मुझे काफी ठेस पहुंचा है, एवं मुझे बैंक ने लगभग 6 महीना से मानसिक रूप से प्रताड़ित किया है,
बैंक के इस दुर्व्यवहार के लिए मुझे अमुमन एक लाख का नुक्सान हुआ.



अत: उपभोक्ता फॉर्म से निवेदन करता हूं कि उचित कार्रवाई करते हुए मुझे बैंक से क्लीन चीट दिलाएं ताकि भविष्य में मुझे किसी बैंक से लोन लेने क्रैडिट कार्ड बनवाने में अन्य किसी प्रकार की समस्या न आए,

संजय कुमार मंडल
H-20 2nd FLOOR RAJIV NAGAR
NEAR SHIV MANDIR RAIPUR,
CHATTISGARGH. 492001.
MOB- [protected].

I had made the final settlement on my Abn Amro bank on 21st Oct 2009.
Arrived on the settlement amount after discussing with the concerned executive in their Chennai Division.
Also made the final settlement of Rs.5000/- . But, still my name is reflecting in Cibil as defaulter.

I have applied for a car loan. Requesting you to remove my name.

Thanks & regards

K. Ganesh
[protected]

sir,

i was using credit card of abn amoro.

one day i reeceived a call from abn amro for charging Rs 4000 as yearly usges charges for holding credit card,
i said i do not want to use your credit card so cancell it. and do not charge me annual chrge

surprisely insted of cancelling card , they send ,me bill for rs 4000. i call them that i have distroyed your credit card and not using it or do need to use it. kindly cancelled the charges and also inform you that i have paid all my dues ahaibst card used.

now they have spoil my report in cibil and i am fdacing problem.

can anyone help in the matter and oblige

Sir,

I was issued credit card from ABN Amro Bank in June, 2006. This credit card was hardly used for transaction by me as sole user. But from year 2007 some amount approx. Rs. 700/- is being asked by me to submit through tele-callings.
Whereas my repeated requests about furnishing transactions details never being entertained, now even morally i feel a liability upon me and as a responsible citizen I need to clear the amount.

Kindly guide me how i can get the details of the transactions showing outstanding and further the procedure to submit the amount.

Regards,
Nitin Saxena
# +[protected]
City : Lucknow

Dear Sir/Madam,

On 29th Sep 2007, my ABN Amro (now RBS Bank) credit card # [protected] was charged Rs. 4000 against "Free Flight fee" scheme without my consent, and the scheme was not availed by me. After receiving the statement, I lodged a complaint with the ABN Amro Bank stating that Rs. 4000 be credited back to my a/c immediately as I had not given consent for enrolling in the above scheme. After 3 statement cycle and no. of follow-ups, Rs.4000 was credited back to my a/c on 26th Dec'10. Since the total amount was not reversed, the total outstanding went up with each billing statement with the late fee, finance charges, etc. and since I had immediately stopped using the card after Rs 4000 was charged on 29th Sep'07, I had confirmed to the bank officials that I'll not be paying any amount arising out of the non-reversal of the Rs.4000 charged against the above scheme, which was not availed by me.
To my dismay, instead of reversing all my undue charges, the bank has put my case in CIBIL due to which I have suffered quite a few rejections for new credit card and loan applications in the last 4 years. I request RBI to take appropriate action against the bank and correct my credit rating immediately. Also due compensation be awarded to me as it has led to mental agony and trouble in getting my recent car loan.
I am attaching all the relevant statements for your reference.

Request please arrange to take appropriate action against the bank so that my credit rating is corrected.

Best Regards
Sarita M Jain
Cell # [protected]

ABN AMRO

Pls note that the loan was taken on below card for 6 months EMI basis & the same was cleared from my side as and when I use to get the statement from ABN AMRO BANK (ROYAL BANK OF SCOTLAND) - [protected]. And here if you can see the below statement from bank clearly shows that I have cleared the full loan as per the statement. And after that they have put late payment fee on it for this I was not at all responsible when I had already cleared all my balance they have put late payment charges and in fact after when I got to know that they are still charging some fee on the same card, at that point time itself I had informed them to reverse this & close my account. But instead of that they have keep on charging late fee & interest on it. For which I was not at all responsible. That’s what now showing in below statement after page no 17 to 22. Pls note that I have cleared all the EMI payment on time which this statement itself showing (looks like I have made more payment) & because of this ABN AMRO mistake of late collection from the drop box which I have made the payment in time. Pls refer its showing that they have received the payment on 02/04/2008. I would request you to check the details of the cheque which was dropped in the ABN AMRO BANK, cheque no 981781 PAYMENT RECEIVED, THANK YOU -8,922.00 , which was dropped on time in the drop box. Since ABN AMRO made delay in collecting the same from the drop box how can I be responsible for it? Hence request to observe the same and do the needful process.
This is clear case of negligence and delay from bank for collecting the payment from drop box of ABN AMRO BANK (ROYAL BANK OF SCOTLAND). This is the mistake from the bank, apart from that, they have put this in CIBIL which was not acceptable & clear case of harassment form the bank..

As till date there is no anwser from abn ambro recovery office chandigarh or even from bank regarding my complaint . but i am facing problems in my future banking.

please , go through and give any suggestion for futher progeress.

thanks
pradeep kahlon


GM,

AS GOING THROUGH VARIOUS PROBLEM AND SPECIALLY PROBLEM OCCURED BY BANK PERSONAL. AS I ALWAYS CONVEY TO PERSON CALLING ME OR ALSO FORWARD THIS MAIL TO YOUR CHANDIGARH OFFICE SO MANY TIME , BUT NOTHING COULD HAPPEND.
LAST DATED 12/01/2011 I EVEN CALL YOUR CUSTOMER CARE CENTER WILE COMPLAINT NO.[protected] BUT NO ONE APROCHES ME TILL DATE. AS YOU ARE AWARE OF MY PROBLEM OF CREDIT CARD THEFT WHICH I AGAIN REMIND YOU THAT DDR & OTHERS COPY I HAD FORWARD TO YOUR OFFICE BUT NO ACTION HAS BEEN TAKEN TILL NOW . ONCE YOUR BANK EMPLOYEE FROM GURGAON CALL ME AND MAKE ME TO CLOSE THE ACCOUNT AND ISSUE ME NDC FOR THE SAME , I HAVE GIVEN 2500 RS VIDE
RT NO = 20528 REF-NO- CH[protected]/03/2009 BUT TILL DATE NITHER NDC ISSUED OR MY ACCOUNT SETTLED. MAN INVOLVED IN THIS ISSUE IS MR. JAGANDEEP SINGH CHANDIGARH BRANCH ,MR.TUSHAR CHAUDHARY [protected] DELHI WHO COMMITED FOR NDC AND COLLECT PAYMENT , MR. MANISH (DELHI) [protected] , MR. RAJNISH [protected] , MR. MOHIT = [protected] THESE ARE SOME REPRESENTATIVE OF YOUR BANK APROCHES ME OR ENVOLVED IN SETTELMENT OF MY ACCOUNT BUT THEY ARE ALL MAKE WRONG COMMITMENT.
AS ONLY FOR THIS REASON MY DATA APPEARES ON SIBEL AND I AM FACING DIFFICULTIES IN MY OTHER WORK.
I THINK YOU WILL GO FOR IT AND SETTLED AS EARY AS POSIBLE OTHERWISE I AM HARSHFUL TO SAY THAT T HAVE TO APPROCH THE COURT OF LAW.
WAITING FOR EARLY REPLY.

PRADEEP SINGH
[protected]

[protected][protected][protected][protected]


GE,
JAGANDEEP SINGH


AS EARLIER DISSCUSED AND MAKE CALLS TO SO MANY EXECUTIVE OF ABNAMBRO CREDIT CARD DIVISION REGARDING MY PROBLEM , BUT NO ONE CLEARED MY PROBLEM . EVERY TIME A NEW PERSON MAKE THE QUERY THEN WANISH FROM THE PICTURE.
SO, MY KIND REQUEST IS PLEASE GO TO THE MATTER AND CLEARED MY ACCOUNT.

HOPE TO SEE ARLY REPLY.

I AM ALSO TRYING TO FIND OTHER EMAIL , TELEPHONE ID'S OF THE CUSTOMER CARE TO FORWARD MY PROBLEM.

THANKS
PRADEEP KAHLON














--- pradeep kahlon <[protected]@yahoo.com> wrote:

>
> GE
> MR. JAGANDEEP SINGH
>
> AS DISCUSSED EARLIER REGARDING MY CREDIT CARD, IHAVE
> FORWARD YOU LETTER DETAIL HISTORY AND ALSO FORWARD
> COURIER CONTAINING PHOTOCOPY OF LETTER AND
> SUPPORTING
> DOCUMENT FIR COPY BUT TILL DATE NOTHING HAS HAPPEN .
> AFTER ONE MONTH SOME NEW PERSON RING ME REGARDING
> PAMENT .YOU ALSO TALK ME TO SEND SOME PERSON TO
> COLLECT A COPY OF FIR ,BUT NO ONE YET COME TO MY
> OFFICE .
> NOW PLEASE FORWARD THE MATTER AND SETTLE MY ACCOUNT
> FOR THE SAME.
>
> HOPE TO SEE EARLY REPLY
>
> PRADEEP SINGH KAHLON
>
>
> PREVIOUS LETTER ALSO ATTACHED.
>
>
>
>
>
> --- pradeep kahlon <[protected]@yahoo.com> wrote:
>
> >
> > GE
> > MR. JAGANDEEP SINGH
> >
> > AS DISCUSSED ON TELEPHONE I AM MAILLING YOU THE
> > LETTER
> > CONTAING MY CREDIT CARD PROBLEM AND ALSO I AM
> > SENDING
> > YOU COURIER CONTAINING LETTER & FIR COPY .
> > PLEASE GO FORWARD TO SETTELED MY ACCOUNT AS THIS
> > MAKE
> > ME UNCOMFORTABLE.
> >
> > HOPE TO RECEIVE EARLY REPLY FOR THE SAME
> >
> > THANKS
> > PRADEEP SINGH KAHLON
> >
> >
> >
> >
> >
> ________________________________________________________________________________...⇄
> > Shape Yahoo! in your own image. Join our Network
> > Research Panel today!
> >
> http://surveylink.yahoo.com/gmrs/yahoo_panel_invite.asp?a=7
> >
> >
> >
>
>

I had been given one credit card by ABN Amro bank in 2008. Which i had surrendered after complete payment of outstanding amount. Now I have come to know that they have in serted my name in CIBIL for non payment of dues. I don't remember the Credit card number now. My PAN no is AELPC5942C. Kindly check via PAN no if any dues are pending against me in ABN/RBS Credit card. That needs to settle immediately.

Pl confirm on my mail id [protected]@rediffmail.com or phone no. [protected]

Charges what you levied on me is some auto debit EMI. At that period itself I spoke to your CSC to reverse the money which I am not going to pay. Same is reflecting on 16/11/2005 TO 15/12/2005 statement. Again you charged me for the annual fee which I was not accepting and the same has been conveyed to your CSC. Then I took a final step to thrash the card and throwed it in your ATM drop box. But you guys are still continue to send the statement along with the auto debit EMI and Annual fee charges, service tax, late fee etc. etc..



In your last statement (dated 15/09/2006) says the total amount 6078.59 got reversed (having CR. note at the end of amount column) which explains to me that whole amount got reversed and there is no due. How can the total amount will be 6078.59 again.



Neverthless, It is completely unprofessional/unethical and you guys screwed my credit scores where I am no way at fault. Send all this note to CIBIL and update my records properly. Send me the confirmation letter.

ABN AMRO CAR FINANCE




NEED OF NDC
I HAVE TAKEN A LOAN FROM BANK OF AMERICA DURING 1999 AND IT WAS REPAID BACK LONG TIME BACK.
BUT SINCE I M NOT ABLE TO GET NO DUE CERTIFICATE FOR LOAN AGAINST HYUNDAI SANTRO VIDE NO. OR 05 H 6688, IN THE NAME OF BIJOYLAXMI BHUYAN, CUTTACK , ORISSA.

NO BODY IN THE SYSTEM IS HLPING ME IN THESE ISSUE. ABN AMRO BANK HAD COMMUNICATED MY ACCOUNT NO AS 362995 and my customer relationship number-365485.Type of loan was- car loan advance.

KINDLY LOOK INTO IT.
RGDS
BIJOYLAXMI Bhuyan
[protected]
Read comments

This problem persisting from past 4 months and yet get resolution of it. please consider this issue as serious and provide status to do settlement.from past 4 months this problem is not resolved. can any one resolve this or i will move this case to civil court for cheating customer and not providing appropriate solution.delay in responses has increased the credit card interest from past 4 months. Bank is careless in understanding the customer issue and providing resolution to genuine customer. Purposely making customer defaulter

With reference to RBS Loan No: 9199247.



RBS N.V reported to CIBIL, I have failed to pay the amount since 2009.



I have closed this loan Mr. Sharat Akkiraju Legal head approval on 16th March, 2006. I did not have any communication after 2006.



Please find an attached of his legal head communication with me by mail.



RBS mis-using the CIBIL database system providing the wrong information. Please cross check their information.



RBS is updating the wrong information into CIBIL, though loan closed his legal head approval. I did not know about RBS legal head accountability and responsibilities.



Even after properly closed with your legal head approval, RBS is misusing the CIBIL and spoiling my name reputation of CIBIL.



A waiting from Banking Ombudsman Process justices, please save my life from RBS now and future as well.



My Question:



The amount has been paid after legal head approval, then why the loan was not properly closed.
What is the intension of compliant with manipulated data to CIBIL after 6 years?
What is your legal head responsibility to closing the loan? He did not tell anything in my HR table.
Why RBS have given wrong data to CIBIL and action for the same.
Why my data has been manipulated and update into CIBIL. My case history is different and data updated CIBIL is different.
Let me know the way of getting justice with compensation.


Regards

Selvams

since last 3 days i am receving the calls from above mentioned bank saying that i am used as reference for one of their client for credit card. now they are claiming that the client is not ready to pay the oustanding amount and i will need to pay the same which is range of some 2 lakhs. but the complaint is that i had never taken the security of any such client nor given any document as a referee.
another thing to be wondered is that they are having all the details about me and they are saying that they will deduct it from my salary account. they are also saying that the reference is changed just last week.
i m sure this is a sort of cyber crime.
please suggest something if anyone is aware.

Sir,

I settlement of accournt with respect of my abn crdit card no. [protected] .
Settlement latter no. is JP 2580 vide Ref. no. JP[protected] dated 17/05/2007 in the name of mr. Rajesh gupta.
Still my this card no. is shown in cibil records.

Plz rectify the name in the cibil and oblege. me.


thanking you


rajesh gupta
[protected]@hotmail.com
1044 baba harish chand marg
chandpol bazar jaipur
mobile no. [protected]

Dear Sir,

The loan I owed from ABN AMRO Bank was settled last year and I was sent the letter of the settlement as paid the decided amount to the bank. However,after an year I have started receiving letters and phone calls stating that I still owe the same amount to them.

Further, I talked to the collections department who then connected me to their Customer Service, where I was told that the system issue has caused the amount not updated on the account. I was given a complaint number and assured that problem will resolved within ten days. This was in the month of January 2011 but no status was updated even after the time frame promised.

I am still receiving the statements and calls for the payment. Please help

I had a credit card from ABN Amro Bank which was supposed to be free of cost but later on the bank levied charges without information & knowledge. They started making abusive collection calls to me & my family without trying to check their mistake.
I raised the matter with Banking Ombudsman & demanded a compensation of 3.5 Lacs for harrasment for 5 years by bank. Banking Ombudsman agreed that ABN Amro was at fault, but complaint rejected as compensation I claimed was not under it's authorization, I was advised to approach to any other authority for the compensation. Please guide me where to take the matter up & penalize the bank for it's wrong doings.

Hi ,

I am Lalesh Kumar , was the card holder of ABN AMRO. This was the first time I ever used the credit card. My outstanding amount was 76,000 Rs. I had asked for a settlement and they agreed for 58,303 RS at one shot, which I agreed. The payment was done in October 2008. The executive had promised me to send the settlement letter within a week from the date of payment, which they never sent.
Now in Feb 2011, they have sent a court notice to make the payment. How can I resolve this?

Dear Sir,

I found during the process of taking a home loan that my name is appearing in the CIBIL report w.r.t. my ABN AMRO Credit Card No.[protected]. The contents of the report are as under:-

CIBIL Report
__________________________________
| High Credit - 1,21,674 (written off)|
| Current Balance - 22,678 |
| Overdue - 26,678 |
|__________________________________|

2. I had already communicated to ABN AMRO Bank that Unauthorised transaction was made on my credit card. I had sent them the dispute form, as supplied by them, (duly filled in) along with copy of the Police complaint in this regard.

3. After inquiry, ABN AMRO Bank waived off the amount of Rs.1,21,674/- which is also shown in the CIBIL report as (written off). Even the current balance/overdue may be the interest and penalties on the amount of Rs.1,21,674/-. Hence current balance/overdue does not have any meaning. According to my records, I do not have any outstanding in my name against this credit card

4. It is, therefore, requested that my name may be deleted from the CIBIL report. I shall be grateful for an early action and reply in the matter.

Yours faithfully,


(Naresh Kumar Sud)
Mobile - [protected]

Had opened a first new bank account on pursuance of your emploies in your bank with the assurance that zero balance facility is available as my school fees i.e. Loreto convent lucknow,fees are deposited in your bank. As i am a minor and operated the account only once in august 2008,and did not make any transactions till 30th dec 2010. I went to make a withdrawal and was told that my account has been closed and i met the incharge mr Gaurav Seth who assured me that my full amount which is in the bank will be remited to me within four workin days(amount approx Rs 10,000.) as the bank has merged into Royal bank of Scotland .kindly solve my problem as i am requesting for my own money.