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Ace2Three Complaints & Reviews

2.4
Updated: Sep 3, 2024
Complaints 289
Resolved
115
Unresolved
174
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Ace2Three reviews & complaints page 14

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A
Arvind Sangwan
Mar 15, 2019
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Address: 127310

Most frauded and cheating website... Making people fool i request you to ban this site... They are most frauded... They are cheating with customers... They are one kind of terrorist... I will make a video on youtube... I will request guys who are playing with ace2three... Pls don't play quit as soon as possible... All the users who have been frauded by this pls contact me so that we can fight together against these terrorist
Ace2Three customer support has been notified about the posted complaint.
Phone pay
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    K
    Karthi221188
    from Chennai, Tamil Nadu
    Mar 12, 2019
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    Good morning sir. Iam add 1000rs from my indian bank account, its detect from my account but amount not added.
    Date-12.03.2019
    Time - 01.25 am

    Rs.1000.00 spent on pos/ecom using ib debit card on 12/03/19 01:25 at aggregator_headinfotec mumbai from ac:xxx603261. Bal:16.24 cr - indian bank

    Rs.1000.00 spent on pos/ecom using ib debit card on 12/03/19 01:25 at aggregator_headinfotec mumbai from ac:xxx603261. Bal:16.24 cr - indian bank
    Ace2Three customer support has been notified about the posted complaint.
    Mar 16, 2019
    Updated by Karthi221188
    Another one 500rs not added. What happened. When resolved
    My ace2 three rummy game account ID is disabled, my user ID : kalaideep93 and my Mobile number [protected] call me spoke to tamil

    cash not added - Comment #3450113 - Image #0
    cash not added - Comment #3450113 - Image #1
    Hi i am Pappu Rai yesterday I was played the tournament and I am wining the 975 chips but that not show why just reply me.
    Thank you agar mere answer nahi Mila to achha nahi hota complain ka v limited word rakhta hai koi Kiya yaar ye sab paise khane ka kaam karta hai
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      M
      Manju Monica
      from Ponnampet, Karnataka
      Mar 2, 2019
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      Address: Dakshina Kannada, Karnataka

      My name is sunil shetty [protected]./
      I have done a online transaction on favour of ace2three. Neither i got money in app nor i got refund. Please help me on this..2 time i got cheated by ace2three. I have attached screenshot of fraud ace2three app. App has replied that they will refund to our bank but still not refunded.. Please help me out of this
      +1 photos
      Ace2Three customer support has been notified about the posted complaint.
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        R
        rakeshds
        from Mumbai, Maharashtra
        Jan 3, 2019
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        Address: Mumbai City, Maharashtra
        Website: Acr2three.com

        I alredy mail yesterday about my money refunding till not get the refund of that money. Noone anymail about that problem. I think this is fraud. I also request you about that by mail.
        Plzz refund the money or add the money on acr plzz do the needful...
        Plzz refund that money..
        Ace2Three customer support has been notified about the posted complaint.
        Game won amt on hold asked to upload PAN while uploading it saying pan already exists customer care always put on Ives and not getting connected problem not solved amt not credited fed-up with customer care
        Login problem
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          R
          rakeshds
          from Mumbai, Maharashtra
          Jan 2, 2019
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          Address: Mumbai City, Maharashtra

          I add the 500 rupees in ace2three plus account. Money was debited from bank but not add in that account. So plzz refund the money.
          Ace2Three customer support has been notified about the posted complaint.
          I had played 2 deals rummy and I am shocked to notice that in first deal opposite person placed a show without getting chance for me. In that game instead of getting score halfcount it calculated total score . What a bug in the app . Worst app. Found fraud activities going in table play. Please don't play in this site. Table id is[protected].

          for refunding the money - Comment #3362155 - Image #0
          Hi team,
          Currently imy account is blocked due to duplicate it is saying and in that account. I have 7000 money please help to recovery of money .as early as possible .please call me [protected] number current account is ashok4180
          Sir, the online games platform is not good. They are cheating public. Not only ace2three.com, there are so many. I think they are robbing, i doubt in their honesty. So many people becoming prey and get addicted themselves. How they are operating, every thing we should know. I lost more than 20 lakhs in a span of 2 years. They are cheaters
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            L
            Lokesh Kumar Pothina
            from Bengaluru, Karnataka
            Jul 23, 2018
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            Address: 520015
            Website: ace2three

            I lost 3.5 lakhs in this site and i did 5 times withdrawal of 250 and 500 for 3 times. Thats it even we have luck the people who are sitting at background of this site with change the game. Owners of this site were very fraud. Please stop playing and try another sites. Seriously i have earned money ion other sites.

            My username is : lucky243

            If possible you can check my account. Please dnt waste ur valuable money.
            Ace2Three customer support has been notified about the posted complaint.
            I have topup 200 rupees.it was not successful and i got it will refund to ur acount.still not refunded

            we can say best fraud site - Comment #3367844 - Image #0
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              R
              rajsekar jadhav
              from Hyderabad, Telangana
              Jul 4, 2018
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              Address: 520015

              I have played so many games i did not get the right cards. Some times we win but ultimately we will loss money in our kitty. The people who come to play game are all fraud. They are not like us, they can see cards and they can manipulate the software. Its better in andhra pradesh it should get ban. Please dont download this software as we can never win money.
              Ace2Three customer support has been notified about the posted complaint.
              Jul 04, 2018
              Updated by rajsekar jadhav
              Fraud gaming site
              They are cheating, i will die for this i lost 3lack rupees, how can I refund it, i didn't get atleast one game out of 10 games how can we tolerate the situation. I want to shoot them all, please provide me gun, or, bomb, i promise you i will do for their die at any cost please contact [protected]
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                M
                muthusamy r
                from Madanapalle, Andhra Pradesh
                Jun 27, 2018
                Resolved
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                Resolved

                Hi i am using ace2three morethan 2years. As my experience i said they are looting people very easily. First they will give good cards so we will win all the game. Our mind says go for next game. After some games we will start losing. Human mind always remember the highest winning. So we will start chase the loses and recover that highest winning but this website guys starts their work from that point. You will never win after that.. Just now realised why telugana govt. Stop that websites
                Be aware guys i lost my family money everything due to this site
                Aug 12, 2018
                Complaint marked as Resolved 
                Ace2Three customer support has been notified about the posted complaint.
                Verified Support
                Jul 10, 2018
                Ace2Three Customer Care's response
                Hi Muthusamy,

                It is unfortunate to know that you feel this way.

                Ace2three has no influence on the outcome of the games or the cards dealt to the player as RNG Software ensures that the cards are shuffled and dealt fairly to the players without any bias.

                We would like to inform that irrespective of the player being old or new to Ace2three, cards are generated randomly by the system.

                The wins/ losses are completely based on the player's skill and the money you lost are against players like you who have appropriate level of KYC verified. Please note that Ace2three does not support any player's or show any form of favoritism as Ace2Three is committed to provide its customers a safe and secure platform to play online rummy.

                Team Ace2three
                Bcoz this online rummy games people are losing their money and became an addict to that game.which may leading to several problems and making to do suicide in some cases.bcoz this families are facing many issues.
                I have been playing ace2three for sometime but recently my phone got spooled and have to give for repairing. And now I am unable to open my account.. My username Angelica007 password ngamreiso. Sadly I've forgotten with which phone number I have open the account and neither I am getting any OTP in my email. Pl help
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                  R
                  Raviraj Ramasamy
                  from Chennai, Tamil Nadu
                  May 10, 2018
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                  Address: Hyderabad, Andhra Pradesh
                  Website: Online Rummy site Ace2three

                  Last month 29th april 2018, i had done multiple transactions in ace2three via my indian bank. One of the transaction was unsuccessful, still the amount is debit is from my bank account.

                  I had mail and called too, have not received positive feedback at all from ace2three. Felt like cheating, if the amount is not debited it should come back to the bank account.

                  Till now, bank people are saying the amount is debited but the ace2three is trying to cheat me here saying the amount is not reached to them.

                  Worst experience.

                  Username : ravirajr2118
                  Transaction amount : 1000/-
                  Ace2Three customer support has been notified about the posted complaint.
                  I made payment on 29/05/2018 to ace2three.com. The amount debited from my a/c but not received to merchant. So please take necessary action on it.

                  transaction failure - Comment #3121225 - Image #0
                  They are cheating, i will die for this i lost 3lack rupees, how can I refund it, i didn't get atleast one game out of 10 games how can we tolerate the situation. I want to shoot them all, please provide me gun, or, bomb, i promise you i will do for their die at any cost please contact [protected]. Please resolve the issue.
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                    U
                    Uday5454
                    from Bengaluru, Karnataka
                    May 1, 2018
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                    Website: Ace 2three

                    The game is completely cheating... Ive been playing from months. Admins will play with ids. I pray god that they will end up with dangerous desease.
                    Admins know which card we need and which card is coming next. They can see our game. They will discard few cards whoch we need to gain our attention.
                    Fraud game. Plz dont play. People with two three ids use to play together. This is another trick.
                    Ace2Three customer support has been notified about the posted complaint.
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                      N
                      nitya subramaniyam
                      from Mumbai, Maharashtra
                      Mar 29, 2018
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                      Ace2three.com is not a platform to play online rummy and win cash. It is a platform to get cheated of your hard earned money. I played and won Rs 4000 on this website and when I requested for a withdrawal, they blocked my account. The customer care staff is of no help to me. I read up on similar experiences by other people. And hence, in conclusion, I tell you that Ace2three.com is a fake website and should not be entertained at all.

                      After this horrible experience, I had quit playing rummy online altogether. However, my best friend forced me to give KhelPlay Rummy a try. Since I love playing on the phone, I downloaded their mobile app version. I must say that 6 months down and I have no complains, only praises. The interface is superb and their cash withdrawal system is extremely transparent. Also, the customer care staff is extremely professional and polite to talk to. I am happy to be a part of this website, and all those seeking for a good rummy website, please do try KhelPlay Rummy. It is worth your time, efforts, and trust.
                      Ace2Three customer support has been notified about the posted complaint.
                      Sir money translation real chips change to withdrawal my account but pan card nope must need pan card pancard no how to translate the real chips pls saying
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                        I
                        Imthiyaz Ahamed
                        from Chennai, Tamil Nadu
                        Feb 10, 2018
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                        Address: 560043
                        Website: Www.ace2three.com

                        Hi mohamedali,
                        Greetings from ace2three.

                        At the outset we are sorry for the inconvenience caused.

                        With reference to your e-mail received, we are sorry to inform you that bank account can not be deleted from ace2three profile once it is updated and verified.

                        However, please get back to us with the reason to delete the bank account along with the account details so that we can check the possibility and assist you further.

                        Should you require any further assistance, please email us to [protected]@ace2three.com.

                        Happy playing!
                        Team ace2three.

                        Note: telangana users - all users residing or logging in from the state of telangana will not have access to our games. Further, if you are proceeding to access or play our real money gaming despite logging in or being a resident of telangana we will block and deactivate your account.

                        Click on the link to know more: https://www.ace2three.com/tsrummycompliance.html

                        This is what i got mail from them. They refused to change my bank account for withdrawal and looted my 2000 rupeess my placing me in fraud game. Ace2three no. Fraud company. Dont trust this website. No proper response from them. They made us to play our game and looted it completely
                        Ace2Three customer support has been notified about the posted complaint.
                        Apr 12, 2018
                        sahaya jenories's response
                        No pancard sir but chips translate my account real money how pls help sir
                        Why it declares as wrong show even though it is correct one!!!

                        not changed my bank account and looted all my money - Comment #3014878 - Image #0
                        Sir money translation real chips change to withdrawal my account but pan card nope must need pan card pancard no how to translate the real chips pls saying
                        My I'd is anil9714
                        Am done correct show in 201 pool but they Say's you done wrong show please help me

                        not changed my bank account and looted all my money - Comment #3118059 - Image #0
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                          P
                          pratham433
                          from Solapur, Maharashtra
                          Nov 27, 2017
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                          Website: www.ace2three.com

                          History says that whenever i hv tried to reddem my money i have lost all other remaining balance i n my account so that i have to cancle the trnsaction. Of course it causes to lose all the money. Thats their trick. I have noticed this so many times. As telangana state banned this site i request all states to ban this site and save people from the big fraud.
                          Ace2Three customer support has been notified about the posted complaint.
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                            G
                            gomladu
                            from Lucknow, Uttar Pradesh
                            Nov 6, 2017
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                            Address: Hyderabad, Andhra Pradesh, 500081
                            Website: [email protected]

                            The ace2three website cards gambling and cheat me ten lakh rupees. The website arrange a diwali tounrment and it's final game start 28 & 29 october 2017. I entered in final 1st but unfortunately i loss the game and ace2three website give a chance for final 2nd round but it's registration open time 15:55 pm on 28 october but the website cheat me and all seated full before registration time and i miss a chance my money back, the website continue me emotional torcher and hurt me. Kindly refund me.
                            +1 photos
                            Ace2Three customer support has been notified about the posted complaint.
                            Yesterday ie 7th Dec I purchased 200 real chips . The amount was deducted from my account but was not credited in my ace 2three account .

                            refund my money ten lakh rupees - Comment #2944474 - Image #0
                            refund my money ten lakh rupees - Comment #2944474 - Image #1
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                              V
                              vinaykumarchiruvella
                              Aug 22, 2017
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                              Address: Hyderabad, Andhra Pradesh
                              Website: www.ace2three.com

                              Hi,

                              This online rummy sight ace2three is look like not designed well. It has failed to provide all the rules and regulations of the game and more over there are not accepting their mistake. I have all the necessary things to prove this illegal sight.

                              I am requesting to not encourage this sight and take necessary action on this site.

                              Note: because of this sight lot of people are lost their money. Lot of people are commits suicide after lost money in this kind of sight. Try to close this sight all over india asap at least please try to ban this in andhra pradesh.

                              Awaiting for your response.

                              Thanks
                              Ace2Three customer support has been notified about the posted complaint.
                              Sep 12, 2017
                              Updated by vinaykumarchiruvella
                              i didn't get any update regarding this incident . is any one there to provide response to my query?
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                                N
                                nag789
                                from Bengaluru, Karnataka
                                Jul 10, 2017
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                                Address: 500081
                                Website: ace2three.com

                                In above images i draw club 4 from ashiva56 and at that time my net got disconnected without proper reason and club 4 went to my next player, It is life for him.In this they are doing fraud for their customers and spoiling students life.They are not responding properly for their customer issues also.Please stop that side immediately.Recently state of telangana stopped this website.Please stop this site in all over india and save students lives.
                                +3 photos
                                Ace2Three customer support has been notified about the posted complaint.
                                You have to keep in mind that not only Ace2three, all the online rummy sites got banned in Telangana, before uttering a word just go though the gameing Act.
                                Ace2three is the No. 1 fraud company No one is getting profit... Except ace2three company ..
                                Lost almost 40000 rs..
                                Pls Don't play the game and ban the game..

                                Avoid such a game...
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                                  nag789
                                  from Bengaluru, Karnataka
                                  Jul 10, 2017
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                                  Address: 500081
                                  Website: they are cheting customers

                                  This is the article came in deccan chronicle paper on ace2hree.com how they are looting customers

                                  Hyderabad: The Hyderabad central crime station cyber crime police has booked a criminal case against the city-based online rummy company ‘ace2three’ for allegedly duping players.

                                  Detective department DCP Avinash Mohanty said a case was booked against the online rummy gaming company after a complainant alleged that he was duped by manipulation of the software.

                                  Complainant Siva Prasada Reddy alleged that he lost money playing in www.ace2three.com due to the dubious methods adopted by the company.
                                  CCS inspector Chand Basha said, “The complainant alleged that he had lost around Rs 10 lakh in the online rummy game. He alleged that the company manipulated the software so that by the time the complainant is about to win everything changes as the cards are picked up without game norms. The complainant alleged that the company made Rs 90 crore. We are checking facts.”

                                  Police said a case was booked under Section 420 for cheating, Section 3 and 4 of the AP Gaming Act and Section 65 of the Information Technology Act. According to the website of the gaming company it is located at Head Infotech India Pvt Ltd in the Software Units Layout in Madhapur.

                                  Ace2Three claimed that it is India's First Online Rummy portal, allowing Indians to play Rummy Online on the computer over the Internet. The company talking about laws stated, “Rummy has been declared a game of skill by the Indian Supreme court. Games of skill or mere skill are excluded from applicability of Indian laws prohibiting betting and gambling in all Indian states with the exception of a few. The Supreme Court has given judgements regarding this and playing Rummy is legal in India. Hence playing Rummy online is also 100% legal. However, Ace2Three does not allow players from Assam, Orissa & Nagaland to play on its website.”

                                  The company said it requires skill to win a game of Rummy as opposed to a game of chance. “Rummy has been declared by courts to be a game of skill or mere skill, ” said the company.

                                  The company said it will not allow players less than 18 years and games are monitored round the clock to detect fraudulent behaviour. Anti-collusion measures are undertaken before, during and after each game.
                                  Ace2Three customer support has been notified about the posted complaint.
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                                    N
                                    nag789
                                    from Bengaluru, Karnataka
                                    Jul 10, 2017
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                                    Address: Hyderabad, Andhra Pradesh, 523274
                                    Website: they are doing fraud for the customers

                                    Hi ace2three.com is very fraud site don't play real chips games on that website their admins are playing on that website and change the game as per their requirement. I have lot of proofs on above scenario. When i called to customer care they are not responding.
                                    Please stop ace2three mobile app to reduce the fraud (Or) stop that website. Recently state of telangana stop that website for fraud. They are not responding properly for customer's complaints.
                                    +3 photos
                                    Ace2Three customer support has been notified about the posted complaint.
                                    Jul 10, 2017
                                    Updated by nag789
                                    In above images i draw club 4 from ashiva56 and at that time my net got disconnected without proper reason and club 4 went to my next player, It is life for him.In this they are doing fraud for their customers and spoiling students life.They are not responding properly for their customer issues also.Please stop that side immediately..
                                    Jul 10, 2017
                                    Updated by nag789
                                    This is the deccan chronicle article on ace2three.com How they are looting money.

                                    Hyderabad: The Hyderabad central crime station cyber crime police has booked a criminal case against the city-based online rummy company ‘ace2three’ for allegedly duping players.

                                    Detective department DCP Avinash Mohanty said a case was booked against the online rummy gaming company after a complainant alleged that he was duped by manipulation of the software.

                                    Complainant Siva Prasada Reddy alleged that he lost money playing in www.ace2three.com due to the dubious methods adopted by the company.
                                    CCS inspector Chand Basha said, “The complainant alleged that he had lost around Rs 10 lakh in the online rummy game. He alleged that the company manipulated the software so that by the time the complainant is about to win everything changes as the cards are picked up without game norms. The complainant alleged that the company made Rs 90 crore. We are checking facts.”

                                    Police said a case was booked under Section 420 for cheating, Section 3 and 4 of the AP Gaming Act and Section 65 of the Information Technology Act. According to the website of the gaming company it is located at Head Infotech India Pvt Ltd in the Software Units Layout in Madhapur.

                                    Ace2Three claimed that it is India's First Online Rummy portal, allowing Indians to play Rummy Online on the computer over the Internet. The company talking about laws stated, “Rummy has been declared a game of skill by the Indian Supreme court. Games of skill or mere skill are excluded from applicability of Indian laws prohibiting betting and gambling in all Indian states with the exception of a few. The Supreme Court has given judgements regarding this and playing Rummy is legal in India. Hence playing Rummy online is also 100% legal. However, Ace2Three does not allow players from Assam, Orissa & Nagaland to play on its website.”

                                    The company said it requires skill to win a game of Rummy as opposed to a game of chance. “Rummy has been declared by courts to be a game of skill or mere skill, ” said the company.

                                    The company said it will not allow players less than 18 years and games are monitored round the clock to detect fraudulent behaviour. Anti-collusion measures are undertaken before, during and after each game.
                                    Jul 10, 2017
                                    Updated by nag789
                                    Please block that website and save students lives
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                                      A
                                      Aarumugam1
                                      from Delhi, Delhi
                                      May 9, 2017
                                      Resolved
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                                      Resolved

                                      Address: Hyderabad, Andhra Pradesh
                                      Website: Www.ace2three.com

                                      I am here to complaint on gaming website ace2three.com which is cheating the public by playing cards game (Rummy). When people register to this website to play this game online real chips (For money) will never get profit. Always they loss money. I am the person who lost nearly 50000/- from this website. Many of the users also loss their valuable money. So please kindly make an action on this company and refund our money back we hope good from u people i am 100% confident that this company is cheating the users. Their people's plays and win. Cheating fraud. Go and do ladies business.
                                      Jul 3, 2017
                                      Complaint marked as Resolved 
                                      Ace2Three customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 31, 2017
                                      Ace2Three Customer Care's response
                                      Hello Aarumugam1,

                                      We would like to inform you that playing rummy online at Ace2Three is completely safe, secure and legal to play. Employees of Ace2Three are not allowed to play on the website as well the games are played only by the real players and not by the computer bots. We assure you there is no cheating or any kind of fraud in the website.

                                      We at Ace2Three provide a fair, safe and secure rummy experience to its players. Every game & every move of the players are monitored round the clock & necessary actions are taken upon if any fraudulent activity detected.

                                      We hope you understand this & if you want to seek any further information or clarification, you can write us to [protected]@ace2three.com or contact us at +[protected].

                                      We’ll be happy to assist you with any of your queries.

                                      Thank You!
                                      Team Ace2Three.
                                      Dear All,

                                      I pledge you to do not play this Ace23 rummy game . I am playing since March-20120 and lost nearly 8 Lacs in last almost 1year .

                                      Initially they made you win and once you get addicted.You will start loosing your valuable hard earned money. I have collected proofs against Ace23 and going to file case against them. The players are fixed player from Ace23 .

                                      Anyone those who are cheated by Ace23 can contact me . So we can fight together and through out these fraud online game cheaters .

                                      My email ID
                                      loknath.[protected]@yahoo.com
                                      Dear All,

                                      I pledge you to do not play this Ace23 rummy game . I am playing since March-20120 and lost nearly 8 Lacs in last almost 1year .

                                      Initially they made you win and once you get addicted.You will start loosing your valuable hard earned money. I have collected proofs against Ace23 and going to file case against them. The players are fixed player from Ace23 .

                                      Anyone those who are cheated by Ace23 can contact me . So we can fight together and through out these fraud online game cheaters .

                                      My email ID
                                      loknath.[protected]@yahoo.com
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                                        Dhirendra Meena
                                        from Barkot, Uttarakhand
                                        Mar 17, 2017
                                        May 8, 2023
                                        This thread was updated on May 8, 2023
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                                        Address: Jaipur, Rajasthan, 303109
                                        Website: head info tech hyderbad

                                        Sir,
                                        i am here to complaint on gaming website Ace2three.com which is cheating the public by playing cards game(rummy). when people register to this website to play this game online Real chips( for money) will never get profit. Always they loss money. i am the person who lost nearly 800000/- from this website . Many of the users also loss their valuable money. so please kindly make an action on this company and refund our money back we hope good from u people i am 100% confident that this company is cheating the users.
                                        Apr 22, 2017
                                        Complaint marked as Resolved 
                                        Ace2Three customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 22, 2017
                                        Ace2Three Customer Care's response
                                        Hi Dhirendra Meena,

                                        Ace2three is 100% Safe and secure platform to play rummy game, currently we have 8 million Happy Rummy players who have been playing games regular without any concerns.

                                        We have responsible gaming best practice in place, pls find more details about it at the below link : https://www.ace2three.com/responsiblegaming.html

                                        Pls share your user id to our customer care team; [protected]@ace2three.com, so that we can resolve your issue immediately

                                        regards
                                        [protected]@ Ace2three.com
                                        This app is fraud app. They gives rating 1 to 5 star when you start playing this game you will win more money which you can not withdrawal because you have low rating so you can withdraw limited money when you getting more stars then you will start loosing.. I wanted to register complain against Ace2three.
                                        Woah that's alot of loss did they refund it?
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