Ace2Three Complaints & Reviews

Mar 28, 2022

Ace2Three Customer Care's response Hope you are doing good.

At the outset, we are sorry for the inconvenience caused.

Referring to your report as per above mentioned mobile number we have checked your account and we understand that your concern is regarding purchase of Rs.5000 which was made on 22-Mar-2022 to A23 and the amount was debited from your bank account but not added to your A23 account real chips and not received to bank account.

The amount which is debited from your bank account and not added to your real chips would be added to your A23 account real chips within 3-4 hours (or) refunded back to your bank account from which you have made the purchase within 7-10 working days.

In-case, If the amount is not credited to your A23 account and also to your Bank Account after 10 working days, we request you to share the complete bank statement from the day of transaction to the 10th working day, So that we could check and assist you accordingly

Should require any further assistance please get back to us at [protected]@A23.com so that we could check and assist.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Mar 25, 2022

Ace2Three Customer Care's response Hope you are doing good.

This email is reference to your report in regards to redeem.

As per the account registered with the given email id we can understand that your concern is regards to redeem of Rs 231 and it was cancelled from your end on 24-March-2022.

Also, please be informed that the redeem request will be approved and processed immediately to your Bank account.

Please note, whenever you place a redeem request, the redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual gameplay activity is identified. Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.

Hence if your concern is regards to any other redeem then we request you to email us from your registered email id at [protected]@a23.com so that we could check.

Should you require any further assistance, please email us to [protected]@a23.com

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Mar 24, 2022

Ace2Three Customer Care's response Hope you are doing good.

This email is reference to your query enquiring about your redeem of Rs 3583 which was approved on[protected].

Please be informed that from our end it was approved and sent on Date[protected], however as you haven't received it yet so we will be sharing you the UTR number.

We request you to check with your Bank with the UTR number provided and also refer your updated Bank statement.

Incase if still you are not receiving any update on your amount then we request you to share your updated Bank statement from[protected] till now so that we could check.

Hence we will be sharing UTR to your registered email id and we request you to wait for the same.If you have any further concerns we request you to get back from your registered email id so that we could check and assist.

Should require any further assistance please email us at [protected]@a23.com so that we could check.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Mar 24, 2022

Ace2Three Customer Care's response Hope you are doing good!

With reference to your report received enquiring about redeem processing time, please be informed that the redeem request will be approved and processed immediately to your Bank account.

Please note, whenever you place a redeem request, the redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual gameplay activity is identified. Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.

Hence if you have any further concerns then we request you to please email us at [protected]@a23.com from your registered email id so that we could check.

Should you require any further assistance, please email us to [protected]@a23.com

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.htm

Mar 24, 2022

Ace2Three Customer Care's response Hope you are doing good.

This email is reference to your query enquiring about your purchase amount of Rs 66+65 which you have tried on Date 22-March-2022 which got deducted from your bank but the same was not credited to your A23 account.

Usually, whenever the purchase amount is not added to your A23 account but the same is debited from your bank account, then you would get the amount added either to your A23 account in 3-4 hrs or it will be refunded back to your bank account from which you have made the purchase within 7-10 working days.

Whenever you try to make any purchase, kindly close all running applications in the background of the App and switch to WIFI Connection(If available) to avoid such scenarios in the future.

Hence if you have any further concerns we request you to get back from your registered email id so that we could check and assist.

Should require any further assistance please email us at [protected]@a23.com so that we could check.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Mar 24, 2022

Ace2Three Customer Care's response Hope you are doing good.

With reference to your concern we understand that your concern is regards to your bank KYC verification.

Please be informed that the same was verified on 23-March-2022 and we request you to login to your account to check the same.

Hence if you have any further concerns then we request you to get back to us from your registered email id to [protected]@a23.com so that we could check and assist.

Should require any further assistance please email us at [protected]@a23.com so that we could check.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Mar 14, 2022

Ace2Three Customer Care's response Hope you are doing good!.

With reference to your email received enquiring about redeem processing time, please be informed that the redeem request will be approved and processed immediately to your Bank account.

Please note, whenever you place a redeem request, the redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual gameplay activity is identified. Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.

However we have checked your account and we see that redeem of Rs 206 was approved on[protected] and we request you to please check your updated bank statement for the same.

Hence we have noted your redeem details for UTR request and incase if you have any other concerns then please email us from the registered email id to [protected]@a23.com so that we could check.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Mar 15, 2022

Ace2Three Customer Care's response Hope you are doing good.

With reference to your report we understand that your concern is regards to removal of Pan card form your account.

Please be informed that once KYC is verified the same cannot be removed as per our terms and conditions .Also we have addressed to your concerns to your registered email id regarding the same on 10-March-2022.

Incase if you don't hold any Bank account then we suggest you to create new Bank account and update the same to redeem your winnings in future.

Hence if you have any further concerns please email us from registered email id at [protected]@a23.com so that we could check.

Should require any further assistance please email us at [protected]@a23.com so that we could check.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Mar 07, 2022

Ace2Three Customer Care's response Hope you are doing well!

As per your report we understand that your concern is regards to redeem of Rs 920 .

Please be informed that the same was failed and was added back to your A23 account on 6th March 2022.

Hence if you have any other concerns then please email us from your registered email id to [protected]@a23.com so that we could check.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Mar 07, 2022

Ace2Three Customer Care's response Hope you are doing well!

As per your report we understand that your concern is regards to redeem of Rs 500 .

Please be informed that the same was failed and was added back to your A23 account on 6th March 2022.

Hence if you have any other concerns then please email us from your registered email id to [protected]@a23.com so that we could check.

Note: Sometimes due to high call volume some of the calls might not get connected to our customer support line and we suggest you to email us if your call is not getting connected to our support line.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Mar 07, 2022

Ace2Three Customer Care's response Hope you are doing well!

With reference to your report we understand that your concern is regards to your redeem of Rs 100 which you have placed on 20-February-2022 .

Please be informed as per your call conversation with our customer support on 07-March-2022 Time:17:53 we have forwarded the same for UTR request.

After receiving UTR we request you to check with your bank for the status and incase if you are not receiving any update then we request you to share your updated Bank statement so that we could check.

Hence if you have any other concerns then please email us from your registered email id to [protected]@a23.com so that we could check.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Feb 28, 2022

Ace2Three Customer Care's response Hope you are doing good.

With reference to your report we understand that your concern is regards to redeem of Rs 1200.0 which was placed on Date 22-February-2022.

Please be informed that the same was processed from our end on Date 22-February-2022.However we will cross check and provide you the UTR number .

We request you to check with your Bank once UTR number is forwarded from our end and still if you are not receiving any update then we request you to share your updated Bank statement so that we could check.

Hence for any further concerns we request you to reach us at [protected]@a23.com so that we could check.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html