Ace2Three Complaints & Reviews

Jan 03, 2022

Ace2Three Customer Care's response Hope you are doing good.

At the outset, we are sorry for the inconvenience caused.

Referring to your concern, we understand that you have made a purchase at A23 and the amount was debited from your bank account but not added to your A23 account real chips.

The amount which is debited from your bank account and not added to your real chips would be added to your A23 account real chips within 3 hours (or) refunded back to your bank account from which you have made the purchase within 7-10 working days.

In-case, if you have not received the amount even after 10 working days, please do get back to us with the bank transaction statement from date of purchase to till date. So that we can check .

Hence we request you to please get back to us from your registered mail id to [protected]@a23.com to assist you further.

Should you require any further assistance, please email us to [protected]@a23.com.

Dec 27, 2021

Ace2Three Customer Care's response Thank you for contacting Ace2Three.

Referring to your mail we have found an account from above mentioned mail id and we understand that your concern is in regards to failure transaction of Rs 50 on Date 26-December-2021 through tpsl..

However your purchase amount got successfully credited to your Ace2Three account on Date 26-December-2021 but got delayed and we suggest you to go through your account transaction history details to check the same.

Usually whenever their is any failure transaction then Please be notified that if the amount is not credited to Ace2Three within 3-4 hours then the same will be credited to your Bank account within 7-10 working days.

If the amount is not credited to your Ace2Three account and also your Bank Account after 10 working days then we would request you to share the bank statement from the day of transaction (date) to 10th working day (date), so that we could check and assist.

Hence if any other amount got deducted then we request you to email the same from your registered mail id to [protected]@a23.com so that we could check.

Note: Due to network fluctuation you might face this type of issue so we suggest you to please check your network connection and try to initiate purchase when your network is strong.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Dec 08, 2021

Ace2Three Customer Care's response Hope you are doing good.

With reference to your report we understand that you want us to edit your name details..

Please be informed that your KYC details are already verified in your account and once the same is verified profile name cannot be edited nor changed.

Hence for any further details we request you to email us from your registered mail id to [protected]@a23.com so that we could check.

Should you require any further assistance, Please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Dec 06, 2021

Ace2Three Customer Care's response Hope you are doing good.

With reference to your report received inquiring about redeem processing time.

Please be informed that the redeem request will be approved and processed immediately to your Bank account.

Please note, whenever you place a redeem request, the redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual game-play activity is identified .If not processed then we suggest you to wait for 1 working day.

Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.

However we see that redeem of Rs 16501 which was placed on Date 05-December-2021 was cancelled from your end on the same day.

Hence if you have any further concerns then we request you to get back from the registered mail id to [protected]@a23.com so that we could check.

Should you require any further assistance, Please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Nov 29, 2021

Ace2Three Customer Care's response Thank you for contacting Ace2Three.

Referring to your concern we understand that your concern is regards to Game ID:[protected] score details in 5th round and you were concerned about wins/loss.

Please find the below mentioned cards details along with scores in Round-5 in Game ID:[protected]

Life 1=[Spade 3, Spade 4, Spade 5, Spade 6] =0
Set 1=[Diamond Q, Club Q, Heart Q] =30
*Invalid Set=[Heart 5, Club A, Heart 7, ] = 22
*Invalid Se=[Club 3, Club 4, Heart 2]=9

Joker- Diamond K Count= 61

Kindly be informed that the wins / losses are completely based on the player's skill and Ace2Three ensure that all players get a fair platform to play.

Also, you play with those players who are genuine with appropriate level of KYC verification. Ace2Three does not have any robotic programs (BOTs) on its gaming platform and does not participate in any games and Ace2Three don't have any controls on your games/cards.

Ace2Three is not responsible for your Loses as mentioned in Terms & Conditions of Ace2Three. The monies you lost are against players like you who have appropriate level of KYC verified.

Hence games cannot be operated by Ace2Three as we don't have controls on your games or cards.

Incase, if you see any differences in the above sets. Please get back to us you can mail us from your registered email id to [protected]@a23.com.

If you have any further queries/concerns, please email us at [protected]@a23.com

Should you require any further assistance, Please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html