Ace2Three Complaints & Reviews

Apr 26, 2022

Ace2Three Customer Care's response Hope you are doing good.

This email is in regards to the enquiring about redeem status.

Please be informed that the redeem of amount Rs.9000 requested on[protected] was approved and processed to your Bank account on[protected].

However the Bank Reference Number for above redeem is "N[protected]".

Hence we request to check with your bank with the above-provided details for more information and incase if you haven't received the same then please report us from your registered email id to [protected]@a23.com with your updated Bank statement so that we could check.

Should you require any further assistance, please email us at [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Apr 24, 2022

Ace2Three Customer Care's response Hope you are doing good.

We are sorry for any inconvenience caused.

With reference to your report we understand that you were unable to access your A23 account.

Please note that we have multiple checks in place, where system will raise alerts if there are any discrepancies found in players gaming pattern.

Based on the alerts the system would Automatically deactivate the account.

In your case, upon your request we have reverified the games manually and decided to re-open your A23 account.

Now your A23 Account is active, please check the same from your end.

Please refer below link for more details:
https://www.a23.com/termsandconditions.html

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Apr 21, 2022

Ace2Three Customer Care's response Hope you are doing good!

We are sorry for any inconvenience caused.

With reference to your concern we understand that your query is in regards to the purchase of Rs.4960 *2 made on 19-April-2022 which was unsuccessful .

As informed over telephonic conversation which you had with our customer support on 20 April 2022 please be informed that whenever there is a transaction which is missing it will be updated in your A23 account within 3-4 hours (depending on the Gateway it was made through) or to your bank account in 7-10 working days.

In-case, if you have not received the amount even after 10 working days, please do get back to us with the bank transaction statement from date of purchase till 10th working day so that we can check and assist you further.

Hence if you have any further concerns we request you to reach us from your registered mail id to [protected]@a23.com so that we could check.

Should you require any further assistance, please email us at [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Apr 21, 2022

Ace2Three Customer Care's response Thank you for contacting A23.

We are sorry for the inconvenience caused.

With reference to your concern we understand that your query reported in regards to the purchase of Rs.2000 made on 17-Apr-2022 which was unsuccessful .

As informed over telephonic conversation which you had with our customer support on 20 April 2022 please be informed that whenever there is a transaction which is missing it will be updated in your A23 account within 3-4 hours (depending on the Gateway it was made through) or to your bank account in 7-10 working days.

In-case, if you have not received the amount even after 10 working days, please do get back to us with the bank transaction statement from date of purchase till 10th working day so that we can check and assist you further.

Hence if you have any further concerns we request you to reach us from your registered mail id to [protected]@a23.com so that we could check.

Should you require any further assistance, please email us at [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Jun 08, 2022

Ace2Three Customer Care's response Hope you are doing well.

We apologies for the delay in response.

With reference to your query we understand that you were concerned about your A23 account.

However the same concerns were already addressed and we have sent an email to your registered email id on Date 10 May 2022, hence we request you to check the same and get back from your registered email id of your A23 account for any further concerns.

If you have any further queries/concerns, please email us at [protected]@a23.com

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Apr 04, 2022

Ace2Three Customer Care's response Hope you are doing good!

With reference to your report regarding unsuccessful transaction of Rs 400 through Phonepe purchased on 30 MARCH 2022, Having check with your account we see that the purchased amount got unsuccessfully.

Please be notified that if the amount is not credited to Ace2Three within 48 hours it would be added to Phonepe.

So, we request you to check with Phonepe support if you haven't received above amount.Hence if you have any further concerns then please reach us from your registered email id to [protected]@a23.com so that we could check.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Mar 30, 2022

Ace2Three Customer Care's response Hope you are doing good.

With reference to your report received enquiring about redeem processing time, please be informed that the redeem request will be approved and processed immediately to your Bank account.

Please note, whenever you place a redeem request, the redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual gameplay activity is identified. Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.

However we have checked your account and we see that redeem of Rs 3000+3000 placed on 28-March-2022 was processed on 29-March-2022 from our end.

Also, we request you to check your updated Bank statement and we will be sharing you the UTR number through which you can check the status of above with your Bank.

After above process if you are not getting above amount and any update with your Bank then you can share your updated Bank statement so that we could check.

Hence for any further details we request you to get back to [protected]@a23.com from your registered email id so that we could check.

Should you require any further assistance, Please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Apr 05, 2022

Ace2Three Customer Care's response Hope you are doing good.

With reference to your report we understand that you were concerned about your account.

Please be informed that systematic alerts were raised on your account due to which your account was kept on hold from the system's end.

However, as per your telephonic conversation with our customer support agent on 05-April-2022 we request you to share us an undertaking email to check the possibility for the activation of your account.

Hence if you have any further concerns please email us at [protected]@a23.com from your registered email id so that we could check.

Should you require any further assistance, Please email us to [protected]@ace2three.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Mar 28, 2022

Ace2Three Customer Care's response Hope you are doing good.

At the outset, we are sorry for the inconvenience caused.

Referring to your report as per above mentioned mobile number we have checked your account and we understand that your concern is regarding purchase of Rs.5000 which was made on 22-Mar-2022 to A23 and the amount was debited from your bank account but not added to your A23 account real chips and not received to bank account.

The amount which is debited from your bank account and not added to your real chips would be added to your A23 account real chips within 3-4 hours (or) refunded back to your bank account from which you have made the purchase within 7-10 working days.

In-case, If the amount is not credited to your A23 account and also to your Bank Account after 10 working days, we request you to share the complete bank statement from the day of transaction to the 10th working day, So that we could check and assist you accordingly

Should require any further assistance please get back to us at [protected]@A23.com so that we could check and assist.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Mar 25, 2022

Ace2Three Customer Care's response Hope you are doing good.

This email is reference to your report in regards to redeem.

As per the account registered with the given email id we can understand that your concern is regards to redeem of Rs 231 and it was cancelled from your end on 24-March-2022.

Also, please be informed that the redeem request will be approved and processed immediately to your Bank account.

Please note, whenever you place a redeem request, the redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual gameplay activity is identified. Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.

Hence if your concern is regards to any other redeem then we request you to email us from your registered email id at [protected]@a23.com so that we could check.

Should you require any further assistance, please email us to [protected]@a23.com

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html