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Ace2Three Complaints & Reviews

2.4
Updated: Sep 3, 2024
Complaints 291
Resolved
115
Unresolved
176
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Ace2Three reviews & complaints page 3

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S
Skdh
May 4, 2022
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I want to change my password but I forgot my previous password, how should i know my previous password or change my password
Ace2Three customer support has been notified about the posted complaint.
Hope you are doing good!

With above report we understand that your concern is regards to your A23 account.

We are sorry to inform you that we are unable to determine your actual account with above details and we request you to share your account user id.

Hence we request you to reach us from your registered mail id along with above concern and user id to [protected]@a23.com or please feel free to get back to us and also You can call us at[protected]Local charges apply) and we would be glad to assist you

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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    Abdulhameedmomin
    from Satara, Maharashtra
    May 3, 2022
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    Hi. This Is abdulhameed momin. My user ID is Hameedmomin. Im regular rummy player on Ace2three. Now Im facing Login issue. My account has been Restricted without any reason. I am Contacted Costumer support executive but no response. Please help me to Activate my account. Thank you
    Ace2Three customer support has been notified about the posted complaint.
    Verified Support
    May 04, 2022
    Ace2Three Customer Care's response
    Hope you are doing good!

    With reference to your report we understand that your concern is regards to your A23 account.

    Please be informed that systematic alerts were raised on your account and it took action due to which your account was kept on hold from the systems end.

    As per our Ace2Three terms and conditions if any such alerts is raised from our systems end then that means as it has found some discrepancies in your gaming patterns.

    However as per your conversation with our support team we have raised Ticket id:408414 to our concern team to check and we request you to wait for an update from our end.

    Hence if you have any other concerns please email us from your registered email id to [protected]@a23.com so that we could check.

    Should you require any further assistance, please email us to [protected]@a23.com or call us on[protected].

    Regards!
    Team A23.

    Note: All users residing or logging in from the restricted States will not have access to our real cash games.

    For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
    May 12, 2022
    Updated by Abdulhameedmomin
    Hi Ace2three. Please Recheck My Game play. I know I played Fairly And Sincerely. User id Hameedmomin. It's humble request please once again check my gameplay. And please activate my account as soon as possible.
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      S
      Sudhagar Sree
      Apr 30, 2022
      Resolved
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      Resolved

      Yesterday I am winning 5000 game 201 pool 15400 amount but I recieved only 12280 Rs only I don't know balance 3120 why u deducted my winning Amount already tax deduction for game money then my winning amount also deducted I feel too bad
      Jun 4, 2022
      Complaint marked as Resolved 
      Ace2Three customer support has been notified about the posted complaint.
      Verified Support
      May 02, 2022
      Ace2Three Customer Care's response
      Hope you are doing good!

      With reference to your query we understand that your concern is regarding game id:[protected] .

      Please be informed 30% TDS is deducted when the prize amount from a single game is more than 10000. As your winnings were more than 10, 000 in above game hence 30% tds got deducted and remaining amount was added to your A23 account.

      The TDS certificates will be uploaded to all the players profile for every three months, that means if the deduction happened in the first quarter then the certificates would get uploaded by end of the second quarter.

      Once the TDS certificate is uploaded we will notify through email and SMS will be sent to every player and player can download directly from his account.Hence if you have any more concerns then please email us from your registered mail id to [protected]@a23.com so that we could check.

      Click the link below to know more about TDS,
      http://www.a23.com/taxInfo.html

      Should you require any further assistance, Please contact us @[protected] Or email us on [protected]@a23.com

      Regards!
      Team A23.

      Note: All users residing or logging in from the restricted States will not have access to our real cash games.

      For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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        J
        Jebin Rithik
        Apr 27, 2022
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        I have deposit Rs. 50. But not add in my account. User ID: jainivimala. Its shown payment pending. Kindly do the needful.
        Ace2Three customer support has been notified about the posted complaint.
        Hope you are doing good.

        At the outset, we are sorry for the inconvenience caused.

        Referring to your e-mail, we understand that you have made a purchase at A23 and the amount was debited from your bank account but not added to your A23 account real chips.

        If transaction was done form bank then if the amount which is debited from your bank account and not added to your real chips would be added to your A23 account real chips within 3 hours (or) refunded back to your bank account from which you have made the purchase within 7-10 working days.

        In-case, if you have not received the amount even after 10 working days, please do get back to us with the bank transaction statement from date of purchase to till date. So that we can check and assist you further.

        Hence for further concerns we request you to get back from your registered mail id to [protected]@a23.com so that we could check.

        Should you require any further assistance, please mail us at [protected]@a23.com.

        Regards!
        Team A23.

        Note: All users residing or logging in from the restricted States will not have access to our real cash games.

        For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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          S
          shubha1404
          from Mumbai, Maharashtra
          Apr 24, 2022
          Resolved
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          Resolved

          I shubha2404 redeem the amount of rs 9000 on 23 april 2022 but till date it's credited in my bank account.credit the amount as early as possible.
          May 27, 2022
          Complaint marked as Resolved 
          Ace2Three customer support has been notified about the posted complaint.
          Verified Support
          Apr 26, 2022
          Ace2Three Customer Care's response
          Hope you are doing good.

          This email is in regards to the enquiring about redeem status.

          Please be informed that the redeem of amount Rs.9000 requested on[protected] was approved and processed to your Bank account on[protected].

          However the Bank Reference Number for above redeem is "N[protected]".

          Hence we request to check with your bank with the above-provided details for more information and incase if you haven't received the same then please report us from your registered email id to [protected]@a23.com with your updated Bank statement so that we could check.

          Should you require any further assistance, please email us at [protected]@a23.com.

          Regards!
          Team A23.

          Note: All users residing or logging in from the restricted States will not have access to our real cash games.

          For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
          Kindly check randem transfer to my account not reflected pls check ref no[protected] and
          [protected]
          Kindly check the status and do let me know as early as possible
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            S
            shubha1404
            from Mumbai, Maharashtra
            Apr 24, 2022
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            Shubha2404 added Rs 5000 in my account in the morning of 02 March 2022.but played after some games the amount shown in my account of rs 555 instead of rs 5000.kindly look into the matter and transfer amount in my user id shubha2404 as early as possible.I already mail to you on 02 March 2022
            Ace2Three customer support has been notified about the posted complaint.
            Hope you are doing good.

            With reference to your report we understand that your concern is regards to missing chips from your A23 account.

            Please be informed that as per the telephonic conversation which you had with our customer support on 24th and 25th April 2022 we have raised a Ticket id:408095 to our concern team to check.

            Hence we request you to wait till the ticket gets resolved and if you have any further concerns then we request you to get back from your registered email id to [protected]@a23.com so that we could check.

            Should you require any further assistance, please email us to [protected]@a23.com.

            Note: All users residing or logging in from the restricted States will not have access to our real cash games.

            For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

            Regards,
            Team A23.
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              A
              Avinashkoli
              from Satara, Maharashtra
              Apr 23, 2022
              Resolved
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              Resolved

              Hi. This Is Avinash Koli. Im regular rummy player on Ace2three. Now Im facing Login issue. My account has been Restricted without any reason. My user Id Is Avinashk47. I am Contacted Costumer support executive but no response. Please Activate my account
              May 25, 2022
              Complaint marked as Resolved 
              Ace2Three customer support has been notified about the posted complaint.
              Verified Support
              Apr 24, 2022
              Ace2Three Customer Care's response
              Hope you are doing good.

              We are sorry for any inconvenience caused.

              With reference to your report we understand that you were unable to access your A23 account.

              Please note that we have multiple checks in place, where system will raise alerts if there are any discrepancies found in players gaming pattern.

              Based on the alerts the system would Automatically deactivate the account.

              In your case, upon your request we have reverified the games manually and decided to re-open your A23 account.

              Now your A23 Account is active, please check the same from your end.

              Please refer below link for more details:
              https://www.a23.com/termsandconditions.html

              Should you require any further assistance, please email us to [protected]@a23.com.

              Regards!
              Team A23.

              Note: All users residing or logging in from the restricted States will not have access to our real cash games.

              For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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                Bapu1992
                from Pune, Maharashtra
                Apr 20, 2022
                Resolved
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                Resolved

                Address: Pune

                I was added mony 19/04/2022
                Two time added ammount Rs-4960
                Ammount debited my account but not added ace23 account so please refund my money
                Transition pending show
                May 26, 2022
                Complaint marked as Resolved 
                Ace2Three customer support has been notified about the posted complaint.
                Verified Support
                Apr 21, 2022
                Ace2Three Customer Care's response
                Hope you are doing good!

                We are sorry for any inconvenience caused.

                With reference to your concern we understand that your query is in regards to the purchase of Rs.4960 *2 made on 19-April-2022 which was unsuccessful .

                As informed over telephonic conversation which you had with our customer support on 20 April 2022 please be informed that whenever there is a transaction which is missing it will be updated in your A23 account within 3-4 hours (depending on the Gateway it was made through) or to your bank account in 7-10 working days.

                In-case, if you have not received the amount even after 10 working days, please do get back to us with the bank transaction statement from date of purchase till 10th working day so that we can check and assist you further.

                Hence if you have any further concerns we request you to reach us from your registered mail id to [protected]@a23.com so that we could check.

                Should you require any further assistance, please email us at [protected]@a23.com.

                Regards!
                Team A23.

                Note: All users residing or logging in from the restricted States will not have access to our real cash games.

                For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
                Hope you are doing good.

                At the outset, we are sorry for the inconvenience caused.

                Referring to your e-mail, we understand that you have made a purchase at A23 and the amount was debited from your bank account but not added to your A23 account real chips.

                If the same is done from Bank then if the amount which is debited from your bank account and not added to your real chips would be added to your A23 account real chips within 3 hours (or) refunded back to your bank account from which you have made the purchase within 7-10 working days.

                In-case, if you have not received the amount even after 10 working days, please do get back to us with the bank transaction statement from date of purchase to till date. So that we can check and assist you further.

                However we are sorry to inform you that we are unable to determine your account user id, hence we request you to get back with the user id or email us from your registered email id to [protected]@a23.com so that we could check.

                Should you require any further assistance, please email us to [protected]@a23.com.

                Regards!
                Team A23.

                Note: All users residing or logging in from the restricted States will not have access to our real cash games.

                For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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                  E
                  Elumalai Gopi
                  Apr 19, 2022
                  Resolved
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                  Resolved

                  Address: No 21,jothi thottam,alandur Road Saidapet,chennai

                  Last Sunday I add RS.2000, 1:14pm.
                  May 24, 2022
                  Complaint marked as Resolved 
                  Ace2Three customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 21, 2022
                  Ace2Three Customer Care's response
                  Thank you for contacting A23.

                  We are sorry for the inconvenience caused.

                  With reference to your concern we understand that your query reported in regards to the purchase of Rs.2000 made on 17-Apr-2022 which was unsuccessful .

                  As informed over telephonic conversation which you had with our customer support on 20 April 2022 please be informed that whenever there is a transaction which is missing it will be updated in your A23 account within 3-4 hours (depending on the Gateway it was made through) or to your bank account in 7-10 working days.

                  In-case, if you have not received the amount even after 10 working days, please do get back to us with the bank transaction statement from date of purchase till 10th working day so that we can check and assist you further.

                  Hence if you have any further concerns we request you to reach us from your registered mail id to [protected]@a23.com so that we could check.

                  Should you require any further assistance, please email us at [protected]@a23.com.

                  Regards!
                  Team A23.

                  Note: All users residing or logging in from the restricted States will not have access to our real cash games.

                  For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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                    R
                    Riteshvgarud
                    Apr 19, 2022
                    Resolved
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                    Resolved

                    Address: Mumbai

                    I am very much aware about this ace23 app now. How this game make greedy to GENUINE players like me and many others, and then start technique to take back more money from them. It is unfortunate that someone is getting good cards, but losing game anyway. If this happening consistently then their must be fraud and spam, that is what ace23 is doing. I have each and every months debit, CREDit data of last 3 years, in the every month I have found lost money by20-30% . Last playing game experience on ace23 is worst I have ever experienced. Ace23 has planned every way to take money from me and that happened actually. I can't even imagined I lost 10game in a row and lost 50k in just couple of hours, I am not drunkard nor I am ###. I am aware that this game is the game of skills and smartness. This isn't first time I have lost this way, it happened before. But I was trusting ace23. Even if it was losing game, I kept playing because I was believing some day i will win big amount in this ace23 game. I am very unhappy that celebrities like shahrukh khan is doing promotion for this fraud ace23 game. Someday people will start hating him like me. I will spread this message as much people as I can, so that no one get into trap of such fraud app.  I will file case in consumer court with whatever proof I have. Ace23 isn't doing any social activities here. Even if they are claiming fair game and entertainment, the main purpose of ace23 is to take hard earned money of middle class people and GENUINE players. MANY TIMEs I found suspicious activity in this app but ace23 hasn't improved his security for players. I have screen shot of that suspected game and I will gather all proof and I will find those people who has found trapped like me. Then I will go into the court against ace23 team. Honest people expect to win and EARN money with their skills. But on the other hand ace23 team makes trap for such GENUINE players, this much I have come to know so far. Cigarette and alcohol is injurious to health but people never stop consuming it, so this game app is like that too. First it will let you pleasure of WINNING and then it makes greedy traps for GENUINE players. May be i am foolish to trust on ace23, may be more people like me are honest. But after all we all are human beings, we make mistakes, someday someone will rise against such fraud ace23 team and i will be in support of those, who is being cheated like me. I will tell all people that how ace23 team cheat, ace23 have strategy using to steal money from honest player.ace23 isn't trustworty rummy game platform for the player who play their game honestly, risking money. now i lost 10 games in a row worth 5k entry fee within 4hours. I am account student. I have lost more than 10 lakh till date now. Not because I am fool. I was trusting ace23 very deeply.i can understand cards wont comes easily in win win situation, but if i am playing honestly and losing 10 games in a row there must be ace23 team cheating. whole ace23 team is thief, i will publish my message on google, so that other people wont get cheated. stealing public's hard earned money isn't good thing.i have very bad words for this whole ace23 team, but i am not using any bad language. i lost my faith in ace23. Shame
                    May 26, 2022
                    Complaint marked as Resolved 
                    Ace2Three customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 21, 2022
                    Ace2Three Customer Care's response
                    Hope you are doing good!.

                    Referring your report, we tried to reach you on your registered mobile number but unfortunately call didn't got connected.

                    However we understand that you are certainly not happy with games and your concern is in regards to win/loss.

                    Kindly be informed that the wins / losses are completely based on the player's skill and Ace2Three ensure that all players get a fair platform to play.

                    Also, you play with those players who are genuine with appropriate level of KYC verification. Ace2Three does not have any robotic programs (BOTs) on its gaming platform and does not participate in any games and Ace2Three don't have any controls on your games/cards.

                    Ace2Three is not responsible for your Loses as mentioned in Terms & Conditions of Ace2Three. The monies you lost are against players like you who have appropriate level of KYC verified.
                    The software that shuffles and deals the cards cannot control who wins and loses the game. It is upto the players in the games.

                    Games cannot be operated by Ace2Three as we don't have controls on your games or cards.

                    Hence if you have any concerns we request you to reach from your registered email id to [protected]@a23.com so that we could check and assist accordingly.

                    Should you require any further assistance, please email us to [protected]@a23.com.

                    Regards!
                    Team A23.

                    Note: All users residing or logging in from the restricted States will not have access to our real cash games.

                    For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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                      D
                      Dark Lit
                      Apr 12, 2022
                      Resolved
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                      Dear sir/ma'am,
                      I have already notified you about this but your team hasn't replied it's too much frustrating Actually on 1st April my a23 account got hacked and The hacker applied for a reedem of 5000 on 2nd april on dated - 02/04/2022 at 6:06 PM with reedem id[protected] it got deducted from my a23 account balance I was ill so I didn't check that day but after 3 days I checked and I saw that my reedem was on hold well its good hacker didn't get anything I changed my pass etc and now my account is secured so no need to worry but The 5000 is still not refunded and I am so frustrated because you aren't even replying Please cancel that reedem and refund my amount back to me else I will have to take actions against you it was my money just Refund it somehow

                      Account Details :

                      Username - harish829
                      Email - [protected]@gmail.com

                      Reedem Details :

                      Date - 02/04/2022
                      Time - 6:06 PM
                      Reedem Id[protected]
                      Amount - 5000

                      Cancel my reedem as soon as you can
                      Jul 11, 2022
                      Complaint marked as Resolved 
                      Ace2Three customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 08, 2022
                      Ace2Three Customer Care's response
                      Hope you are doing well.

                      We apologies for the delay in response.

                      With reference to your query we understand that you were concerned about your A23 account.

                      However the same concerns were already addressed and we have sent an email to your registered email id on Date 10 May 2022, hence we request you to check the same and get back from your registered email id of your A23 account for any further concerns.

                      If you have any further queries/concerns, please email us at [protected]@a23.com

                      Regards!
                      Team A23.

                      Note: All users residing or logging in from the restricted States will not have access to our real cash games.

                      For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
                      How much time is it gonna take you aren't even responding to my emails
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                        Kumard7534
                        Apr 6, 2022
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                        I’m going to report a file in consumer court upon you of scamming my 57, 770 rupee's, I have 300k followers of Instagram account will post everything about your game that how you guys are looting and scamming thankyou for ignoring my problems
                        Ace2Three customer support has been notified about the posted complaint.
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                          Kumard7534
                          Apr 5, 2022
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                          I still haven’t received any answers from you, please remove restrictions from my a23 account username kumard7534 or credit my 55, 770 rupees to the linked Upi address of that account.
                          Ace2Three customer support has been notified about the posted complaint.
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                            Botany arul
                            Apr 5, 2022
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                            Ace23 ID balajiarul, , , , i have add rs 597 on 2.4.2022... Money debited from my bank.. But the amount couldn't reflect my ace23 wallet.. Please check and refund the money... In my ace23 app transaction is in the status of failed...
                            Ace2Three customer support has been notified about the posted complaint.
                            Hope you are doing good.

                            We are sorry for the inconvenience caused.

                            Referring to your email received, we understand that you have made a purchase of Rs.597 on 02 april 2022 at A23 and the amount was debited from your bank account but not added to your A23 account real chips.

                            Usually, whenever you make purchase from Bank and if the purchase amount is not added to your A23 account but the same is debited from your bank account, then you would get the amount added either to your A23 account in 3-4 hrs or it will be refunded back to your bank account from which you have made the purchase within 7-10 working days.

                            In-case, if you have not received the amount even after 10 working days, please do get back to us with the bank transaction statement from date of purchase to till date. So that we can check and assist you further.

                            Hence if you have any further concerns then please email us from your registered email id at [protected]@a23.com so that we could check.

                            Should you require any further assistance, please email us to [protected]@a23.com.

                            Regards!
                            Team A23.

                            Note: All users residing or logging in from the restricted States will not have access to our real cash games.

                            For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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                              Kumard7534
                              Apr 4, 2022
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                              Website: A23.com

                              My Account With Username kumard7534 have amount 55, 770 rupees, please remove the restrictions of the account or credit the money to the linked UPI address of that account.
                              Ace2Three customer support has been notified about the posted complaint.
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                                Kumard7534
                                Apr 4, 2022
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                                Website: A23.com

                                I’m unable to play games in a23.com because they restricted my account, and also they aren’t responding I had mailed them but they aren’t responding, I wasn’t involved in any unfair terms, still they restricted me, my a23 username is kumard7534 please help me
                                Ace2Three customer support has been notified about the posted complaint.
                                Apr 04, 2022
                                Updated by Kumard7534
                                Username:-kumard7534
                                Please remove the restriction or credit the money to the linked UPI address of the account.Why you are not responding to my complaint I'm so poor it's my hard earned money, I don't have any other source of income, as already told before I wasn't involved in any unfair terms but still don't know why you disabled my account, please remove the restriction

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                                  R
                                  Rajatmandawar
                                  Apr 3, 2022
                                  Resolved
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                                  Resolved

                                  My account detail has been change last night. i want to know who changed this.
                                  and when i saw in morning i got 6 message for otp at 3:52 Am . and whenever i am trying to login, it is showing like mobile number and email not exist.
                                  i need series action on this issue. how someone can change mobile number and email without OTP.
                                  please look into this and take necessary action.
                                  Apr 7, 2022
                                  Complaint marked as Resolved 
                                  Resolved
                                  Ace2Three customer support has been notified about the posted complaint.
                                  Hope you are doing good!

                                  With above report we understand that your concern is regards to your A23 account.

                                  We are sorry to inform you that we are unable to determine your actual account with above details and we request you to share your account user id.

                                  Hence we request you to reach us from your registered mail id along with above concern and user id to [protected]@a23.com or please feel free to get back to us and also You can call us at[protected]Local charges apply) and we would be glad to assist you

                                  Regards!
                                  Team A23.

                                  Note: All users residing or logging in from the restricted States will not have access to our real cash games.

                                  For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
                                  I already shared mail on [protected]@a23.com
                                  But didn't get any reply even after 36 hrs.
                                  My username is rjtkarodiya
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                                    D
                                    Dr.Dipeshkumar Sharma
                                    Apr 2, 2022
                                    Resolved
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                                    Resolved

                                    I added 400 amount through phone-pay upi mode on 30-march-2022 7:49 PM
                                    amount is not added to account still showing add cash pending.
                                    May 9, 2022
                                    Complaint marked as Resolved 
                                    Ace2Three customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 04, 2022
                                    Ace2Three Customer Care's response
                                    Hope you are doing good!

                                    With reference to your report regarding unsuccessful transaction of Rs 400 through Phonepe purchased on 30 MARCH 2022, Having check with your account we see that the purchased amount got unsuccessfully.

                                    Please be notified that if the amount is not credited to Ace2Three within 48 hours it would be added to Phonepe.

                                    So, we request you to check with Phonepe support if you haven't received above amount.Hence if you have any further concerns then please reach us from your registered email id to [protected]@a23.com so that we could check.

                                    Should you require any further assistance, please email us to [protected]@a23.com.

                                    Regards!
                                    Team A23.

                                    Note: All users residing or logging in from the restricted States will not have access to our real cash games.

                                    For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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                                      gowthamrasa
                                      Mar 29, 2022
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                                      28 march my redeem request will be process ..but not credted in my account ..my redeem amount 3000 and another amount 3000
                                      My redeem id 25492046
                                      My another redeem id 25493598
                                      May 1, 2022
                                      Complaint marked as Resolved 
                                      Ace2Three customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 30, 2022
                                      Ace2Three Customer Care's response
                                      Hope you are doing good.

                                      With reference to your report received enquiring about redeem processing time, please be informed that the redeem request will be approved and processed immediately to your Bank account.

                                      Please note, whenever you place a redeem request, the redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual gameplay activity is identified. Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.

                                      However we have checked your account and we see that redeem of Rs 3000+3000 placed on 28-March-2022 was processed on 29-March-2022 from our end.

                                      Also, we request you to check your updated Bank statement and we will be sharing you the UTR number through which you can check the status of above with your Bank.

                                      After above process if you are not getting above amount and any update with your Bank then you can share your updated Bank statement so that we could check.

                                      Hence for any further details we request you to get back to [protected]@a23.com from your registered email id so that we could check.

                                      Should you require any further assistance, Please email us to [protected]@a23.com.

                                      Regards!
                                      Team Ace2Three.

                                      Note: All users residing or logging in from the restricted States will not have access to our real cash games.

                                      For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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                                        Parmeshwar Budhale
                                        from Solapur, Maharashtra
                                        Mar 28, 2022
                                        Resolved
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                                        Resolved

                                        Address: Satara

                                        Hi. This is Parmeshwar Budhale. My User id is param1981981. Im unable to play Game Because of restricted Account. I have Requested To withdraw money After Few Minutes The app was Showing Restricted Or Blocked..I want Reason And I want My money back. There's 3450 rupees.
                                        Apr 7, 2022
                                        Complaint marked as Resolved 
                                        They Contact me through Phone. And said to me that Send email but i have All these process But no one taking action on this complaint No. One Contacting me After doing that process
                                        Ace2Three customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 05, 2022
                                        Ace2Three Customer Care's response
                                        Hope you are doing good.

                                        With reference to your report we understand that you were concerned about your account.

                                        Please be informed that systematic alerts were raised on your account due to which your account was kept on hold from the system's end.

                                        However, as per your telephonic conversation with our customer support agent on 05-April-2022 we request you to share us an undertaking email to check the possibility for the activation of your account.

                                        Hence if you have any further concerns please email us at [protected]@a23.com from your registered email id so that we could check.

                                        Should you require any further assistance, Please email us to [protected]@ace2three.com.

                                        Regards!
                                        Team A23.

                                        Note: All users residing or logging in from the restricted States will not have access to our real cash games.

                                        For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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