Ace2Three Complaints & Reviews

Feb 15, 2022

Ace2Three Customer Care's response Hope you are doing good!.

With reference to your report we have checked your account and we have tried reaching you on your registered mobile number but unfortunately call didn't got connected.

Please note that games are being checked round the clock with the Best Anti-Fraud System to detect fraudulent behavior. When a suspicious activity is found in the game, necessary action would be taken.

As alerts was raised in your game play so accordingly you were seated out from the Tourney id:JB00781877 .

However we request you to refer to the email which was sent to your account on Date 15-Febraury-2022.

Hence if you have any further concerns we request you to report us from your registered email id to [protected]@a23.com so that we could check.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Feb 01, 2022

Ace2Three Customer Care's response Hope you are doing good.

We apologies for the inconvenience caused.

With reference to your report we understand that your concern is regards to redeem and also we have tried reaching you to discuss the same but unfortunately couldn't connect to you.

Please be informed that if you haven't received your redeem amount yet then we request you to wait as our concern team is checking the same on priority.

Hence incase if you have any concern then do email us from your registered mail id to [protected]@a23.com so that we could check.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Hope you are doing good.

With reference to your report we understand that your concern is regards to redeem.

Please be informed that please be informed that the redeem request will be approved and processed immediately to your Bank account.

Feb 01, 2022

Ace2Three Customer Care's response Hope you are doing well.

We apologies for the inconvenience caused.

With reference to your report we understand that your concern is regards to redeem of Rs 1500 .

As per your telephonic conversation on Date 01-Febrary-2022 please be informed that our concern team is checking your concern on priority and we request you to wait for the same.

Hence incase if you have any concern then do email us from your registered mail id to [protected]@a23.com so that we could check.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Feb 01, 2022

Ace2Three Customer Care's response Hope you are doing good.

With reference to your report we understand that your concern is regards to redeem.

Please be informed that the redeem request will be approved and processed immediately to your Bank account.

Please note, whenever you place a redeem request, the redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual gameplay activity is identified. Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.

Hence we request you to share the redeem amount details and you can email us from your registered mail id to [protected]@a23.com so that we could check.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Feb 01, 2022

Ace2Three Customer Care's response Hope you are doing good.

With reference to your report we understand that your concern is regards to redeem of Rs 1000+2000 placed on 28-January-2022 and Tourney id:JB00777075 winnings.

Please be informed that if you haven't received your redeem amount yet to your Bank account then we request you to wait as our concern team is checking the same on priority.

Also, in regards to Tourney id:JB00777075 winnings kindly be noted that the same was added to your A23 account on 31-January-2022.

Hence we request you to check your account Transaction Summary details for the same and incase if you have any concern then do email us from your registered mail id to [protected]@a23.com

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Jan 24, 2022

Ace2Three Customer Care's response Hope you are doing well.

Referring to your concern, we understand that your concern is regards to your redeem amount of Rs 500 which was placed on Date 21-January-2022.

Please be informed that the same was cancelled from your end on the same day.

Usually, Please note, whenever you place a redeem request, the redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual gameplay activity is identified.

Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.If you are not receiving it immediately then we suggest you to wait for 1 working day.

Hence for any further concerns we request you to please email us from your registered email id to [protected]@a23.com so that we could check.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Jan 24, 2022

Ace2Three Customer Care's response We are sorry for the inconvenience caused.

Referring to your concern and as per your call conversation with our customer executive, we understand that you have made a purchase of Rs.5000 on 20-January-2022 at A23 and the amount was debited from your bank account but not added to your A23 account real chips.

Usually, whenever the purchase amount is not added to your A23 account but the same is debited from your bank account, then you would get the amount added either to your A23 account in 3-4 hrs or it will be refunded back to your bank account from which you have made the purchase within 7-10 working days.

If you are not receiving the same to your Bank account after 7-10 working days then we request you to please share us your bank statement from the date of purchase till 10th working day so that we could check.

Hence for any further concerns we request you to please email us from your registered email id to [protected]@a23.com so that we could check.

Whenever you try to make any purchase, kindly close all running applications in the background of the App and switch to WIFI Connection(If available) to avoid such scenarios in the future.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html