Acer India Complaints & Reviews

Complaint History

October 6, 2021

I would like to raise a complaint regarding an Acer Nitro 5 laptop (Serial No. NHQ7NSI0010370C1C43400) that I purchased on October 19, 2020. I purchased this laptop for my son because from the reviews that he read, my son determined that this particular laptop was an excellent gaming laptop. In the beginning, the laptop performed well whenever he played a game. However, in less than a year, the performance of the laptop has deteriorated. When he played the Fortnite game, initially he would get an FPS of 100 to 120. Now, he gets an FPS of 70 to 80. This keeps on fluctuating and goes down to as low as 10 FPS. This has made the game unplayable.

He then moved on to a less graphically intensive game called Rainbow 6. The same problem persists with this game, except that with this game, the FPS fluctuates when there are game overlays in place (e.g. discord, party invites etc.). When he plays the game on low settings, he gets about 70 to 80 FPS.

I have given you just 2 examples, but he experiences the same problem with other games like Valorant and CS:GO. I have raised a complaint with Acer Service Centre on 3 different occasions and an engineer has visited my home all 3 times. They have tried to fix the problem in various ways including, formatting the hard drive and re-loading the operating system, updating the Nvidia driver, replacing the thermal paste etc., but the problem still persists.

I have been pursuing this problem for several months. I had even taken the laptop personally to the service centre, where I was told to raise a ticket with the Acer Service Centre before depositing the laptop with the service centre. When I called the Acer Service Centre, they told me that they are no longer associated with the service centre where I had taken my laptop. They instead offered to send an engineer to my home, which they did on 3 different occasions. Now we are close to the end of the warranty period, but the problem has not been resolved.

Since Acer is unable to resolve the problems, I have requested for a replacement of the laptop. However, Acer is not taking the decision promptly. I would like to escalate the issue since this problem falls within the warranty period and the warranty is close to expiry. My son is in Class 10 and he has his board exams in November. He is not in a position now to surrender his laptop to the service centre for the engineers to investigate the problem at leisure.

We paid a lot of money for this laptop with the assurance that it is a great laptop for gaming purposes. However, Acer has terribly disappointed us with the after sale service. After several months of trial and error by Acer to resolve the problem, we are now almost at the end of the warranty period. Yet, Acer is hesitating to take any decision on replacing the laptop. If Acer cannot resolve the issue despite several attempts, then we want nothing short of REPLACEMENT of the laptop.

I look forward to your prompt attention to the matter before the warranty expires on October 18, 2021.


Sincerely,
Ms. Pallavi Lobo

P.S. the Case IDs for the 3 complaints I raised are:
4100087I
4175029I
4179155I
Response from Acer to the above email – October 7, 2021

Dear Pallavi,
Thank you for contacting Acer India Helpdesk.
We regret the inconvenience caused to you and we are glad to help you.
We would like to inform you that all the three Case ID's status is closed. To proceed further please share your invoice copy along with your complete contact details.
Thank you for choosing Acer. Looking forward for an everlasting and valued relationship.
Regards,
Sreyashi
Acer Customer Support
Help Desk No:
Standalone Monitor, Commercial PC & Servers #[protected]Toll Free)
Notebook, Projector, Smart Phone & TAB products via toll free #[protected]toll Free)
Chat: https://account.acer.com/sso/signin
Please visit us @ www.acer.co.in & http://apn.acer.co.in for further help

After sharing invoice copy and complete contact details, this was the response from Acer on October 8, 2021

Dear Customer,
Thank you for contacting Acer India Helpdesk.
We regret for the inconvenience caused to you.
As per your request, we have forwarded your details to our service manager.
We will update you on the same.
Thank you for choosing Acer. Looking forward for an everlasting and valued relationship.
Regards,
Mahathaf
Acer Customer Support
Help Desk No:
Standalone Monitor, Commercial PC & Servers #[protected]Toll Free)
Notebook, Projector, Smart Phone & TAB products via toll free #[protected]toll Free)
Chat: https://account.acer.com/sso/signin
Please visit us @ www.acer.co.in & http://apn.acer.co.in for further help.
My response to Acer’s email above – October 8, 2021

Thank you Mahathaf for your response regarding my complaint. Please inform the service manager that my son is appearing for his ICSE board exams on November 15th. Very soon, the ICSE board will be providing all the students appearing for the exam, a conference tool that they will be using to write their exams online. The board will be conducting demos with the students in order to familiarise them with the tool before the actual exam. Therefore, I would like the laptop issue to be resolved ASAP so that my son has a fully functional laptop in the next few days.

I sincerely hope that Acer lives up to its brand reputation and considers my complaint favourably.

Sincerely,
Pallavi Lobo.

A follow up email from me when the laptop issue is still unresolved - October 13, 2021

I am deeply disappointed by the service from Acer.

We first reported our issue with the laptop on August 19, 2021. Since that day, 3 engineers have come home to resolve the issue and they have all been unsuccessful.

Now Acer customer service appears to be dithering on whether they want to replace the product. The warranty expires on October 18th. It now it appears to me that Acer is waiting for this date to pass so that they can absolve themselves of all responsibility.

Sincerely,
Ms. Pallavi Lobo

Response from Acer to my email above – October 13, 2021

Dear Customer,
Thank you for contacting Acer India Helpdesk.
We regret for the inconvenience caused to you.
As per your request, we have forwarded your details to our higher service manager.
We will update you on the same.
Thank you for choosing Acer. Looking forward for an everlasting and valued relationship.
Regards,
Mahathaf
Acer Customer Support
Help Desk No:
Standalone Monitor, Commercial PC & Servers #[protected]Toll Free)
Notebook, Projector, Smart Phone & TAB products via toll free #[protected]toll Free)
Chat: https://account.acer.com/sso/signin
Please visit us @ www.acer.co.in & http://apn.acer.co.in for further help.
My response to Acer for sending me standard replies – October 13, 2021

Stop sending me the same standard template as a reply to my email!! Send me the name and phone number of your “higher service manager”. I am sick and tired of being left dangling by ACER!!!

Pallavi Lobo

Response from Acer to my email above – October 14, 2021

Dear Customer,
Thank you for contacting Acer India Helpdesk.
We regret the inconvenience caused to you. As we understand you are facing system issue with your Acer machine, we would be glad to resolve it.
As per the update our service engineer will visit he will diagnoise the laptop based on our engineer feedback we will proceed further.
We have logged a case for your machine having the Serial number NHQ7NSI0010370C1C43400.
The case.Id number is 4192414I.
Our service engineer will visit from the below mentioned service centre.
Aforeserve.Com Ltd-Kolkata AIL
Service Centre Contact Details are mention below.
• [protected]/22110133.
To track repair status of your product or to submit future repair request online, you can visit below link:http://customercare.acerapac.com/CustomerSelfService/CaseBooking.aspx?CID=I...⇄
Thank you for choosing Acer. Looking forward for an everlasting and valued relationship.
Regards,
Naaz
Acer Customer Support
Help Desk No:
Standalone Monitor, Commercial PC & Servers #[protected]Toll Free)
Notebook, Projector, Smart Phone & TAB products via toll free #[protected]toll Free)
Chat: https://account.acer.com/sso/signin
Please visit us @ www.acer.co.in & http://apn.acer.co.in for further help.
My response to Acer – October 14, 2021

We have already had 3 service engineers who have been unable to solve the problem. I doubt whether the fourth one will do any better. You can continue sending engineers, but is there any deadline that you have set, to solve this long-standing problem?

My guess is, since the warranty is about to expire, you are just trying to stretch the problem until the warranty expires on October 18th. After that, you will simply wash your hands off the problem.

I can see through your devious plan….

Pallavi Lobo

Response from Acer to my email above – October 14, 2021

Dear Customer,

Thank you for contacting Acer India Helpdesk.

We would like to inform you that there has been a delay in processing the case but i am assuring you that this time you will get the resolution.
We regret for the inconvenience caused to you. We ensure you that we would be looking into this on priority.

Thank you for choosing Acer. Looking forward for an everlasting and valued relationship.

Regards,
Hamdan Ali
Acer Customer Support
My response to Acer’s email above – October 15, 2021

Is your great engineer who is going to resolve my issue coming to my house today? It is Dussehra today. I highly doubt he will come today. The next 2 days are the weekend. So the next working day is Monday, which is Oct 18th, the day when the warranty of my laptop expires.

So, my hunch was right! You were just dilly-dallying till the end of the warranty period. On Monday you will wash your hands off the problem!

Thank you very much ACER for your “PROMPT" and “ASSURED" service!!

Acer’s response to my email above – October 16, 2021

Dear Customer,
Thank you for contacting Acer India Helpdesk.
We regret for the inconvenience caused to you.
As per your request, we have forwarded your details to our service manager.
We will update you on the same.
Thank you for choosing Acer. Looking forward for an everlasting and valued relationship.
Regards,
Mahathaf
Acer Customer Support
Help Desk No:
Standalone Monitor, Commercial PC & Servers #[protected]Toll Free)
Notebook, Projector, Smart Phone & TAB products via toll free #[protected]toll Free)
Chat: https://account.acer.com/sso/signin
Please visit us @ www.acer.co.in & http://apn.acer.co.in for further help.
I deposited my laptop with the Acer service centre in Kolkata on October 18, 2021. I told them very clearly that my son is in Class 10 and his ICSE board exams begin in November. Therefore, it is absolutely critical for them to fix and return the laptop on priority. On October 21, 2021, I called the service centre for an update and they said that they have to replace a part, so it will take time. They said that they will call me once the fix is done. I therefore decided to write one more time to the Acer Customer Support Service.

Email to Acer from me on October 21, 2021

I would like to inform you that I have deposited my faulty laptop at the service centre that you had suggested (Aforeserve). I deposited it on Monday, October 18th. I had requested them to return the laptop by Friday, October 22nd, since my son’s online classes begin on Monday next week. As of yesterday, they had not yet identified the problem with the laptop, and from the nature of the conversation I had with them yesterday when I asked for a status update, it does not seem likely that I will get the laptop back by Friday. My son is in Class 10 and will be appearing for his ICSE board exams next month. It is vital that he gets his laptop by Friday, October 22nd so that he can resume classes from Monday next week (October 25th).

Not only am I deeply disappointed with Acer’s laptop that I purchased in full faith after reading all the reviews, but I am further disappointed with Acer’s after sales service! The laptop is under warranty, and I have been chasing Acer since August of this year, trying to get them to resolve the performance issues with the laptop. However, Acer has been a BIG DISAPPOINTMENT!

I would like to inform you that I purchased not one, but TWO identical laptops from Acer. One was for my son, and the second was a gift for a friend’s son (Serial No. NHQ7RSI0040300F2103400). So far, the second laptop is functioning well. The performance of my son’s laptop unfortunately, has deteriorated.

Despite purchasing TWO laptops from Acer, I am getting second-rate service from Acer.

I am not even confident that Acer can fix the issue with my laptop because 3 engineers have already had a look at it, and they could not identify the problem.

I have the following questions for Acer:

1. If Acer “fixes" my laptop, what is the guarantee that the fix will work? I will need to test the laptop over a few months to see whether the performance keeps up or deteriorates. Is Acer willing to give me a warranty period for the fix? Please remember that the warranty of the laptop expired on October 18th. I had been chasing you since August regarding this issue.

2. Considering that I purchased TWO laptops from Acer, why is Acer being so stingy? Why can’t they just replace my faulty laptop with a new one???? Is it going to break the budget of such a renowned and international brand? Your miserliness and indifferent service, speaks very POORLY of your brand and leaves a bitter experience for me and my son. When we purchase a laptop in future, or recommend a laptop to others, we will certainly be keeping this TERRIBLE EXPERIENCE with Acer as a reminder before making any decisions.

Sincerely,
Ms. Pallavi Lobo

Acer’s response to my email above – October 22, 2021

Dear Customer,
Thank you for contacting Acer India Helpdesk.
We regret the inconvenience caused to you.
We have forwarded your details to our concern team.
Kindly give us some time, we will get back to you with an update.
Thank you for choosing Acer. Looking forward for an everlasting and valued relationship.
Regards,
MD Noushad
Acer Customer Support
Help Desk No:
Standalone Monitor, Commercial PC & Servers #[protected]Toll Free)
Notebook, Projector, Smart Phone & TAB products via toll free #[protected]toll Free)
Chat: https://account.acer.com/sso/signin
Please visit us @ www.acer.co.in & http://apn.acer.co.in for further help.

In addition to the email addressed to me above, Acer also wrote to the service centre. The email is below:

Dear Team,
Greetings from Acer India Helpdesk.
Please check the case ID 4192414I status currently awaiting onsite visit.
Customer is complaining that he has handover the machine to service center and he want the repair of machine on priority.
Kindly help us with an update on customer case and we are unable to find the case processing details in css.
Regards,
MD Noushad
Acer Customer Support.
Today, October 23, 2021 I called the service centre to get an update on my laptop. They told me that they have ordered a new motherboard for the laptop but it has not yet been shipped from Bangalore. I then called the Acer Call Centre to escalate the matter. I told them that if they are replacing the motherboard, it is as good as giving me a new laptop. Since the shipment of the new motherboard is delayed, the fix will also be delayed. I am not in a position to wait any longer since my son’s classes resume from Monday next week, and he also needs to prepare for his ICSE board exams. So, I told them to replace the laptop with a new one. The call centre said that they are not authorized to take such decisions. They told me to write an email to Acer Customer Support. Acer Customer Support is also unwilling to take the decision. I am just being tossed around like a football between the Acer Service Centre, Acer Call Centre and Acer Customer Support Service!

Email to Acer from me on October 23, 2021

I called the Acer Service Centre today to find out the status of my laptop. They told me that they have to replace the motherboard and that they have placed an order for its shipment from Bangalore. However, it has not been shipped as yet. Today is Saturday, October 23, 2021. I had deposited the laptop on October 18, 2021 and informed them very clearly that I needed the laptop back by the end of this week because my son’s classes resume from Monday next week (October 25th). From the look of things, I am not going to get my laptop back next week either!!

My son has his ICSE board exams beginning November next month. How is my son going to function next week when classes begin and he does not have a laptop??

I have been chasing Acer since August regarding my problems with this laptop. Since they have been unable to identify the problem, I told them very clearly that I want a replacement if they are unable to fix the problem. However, Acer has been tossing me around like a football between the Acer Service Centre in Kolkata, the Acer call centre and Acer customer service. Nobody in any of these 3 centres is authorised to take a decision on replacing the laptop!! They have told me so clearly!!

In the meantime, my son has to suffer the consequences of Acer’s INCOMPETENCE and FAILED after sales service!!

If you are replacing the motherboard of my laptop, then it is as good as giving me a new laptop. So, why can’t somebody in Acer take the decision of issuing me a new laptop right away??!! My son is handicapped without his laptop and extremely stressed. The ICSE board exams are extremely stressful on students and especially so in the face of this pandemic. ACER has just multiplied the STRESS!! “THANK YOU VERY MUCH" for your “COMPASSION" and LACK OF SERVICE!!

In the final analysis, ACER WILL NOT FIX MY LAPTOP ON PRIORITY, AND THEY WILL NOT ISSUE ME A REPLACEMENT EITHER!! This speaks volumes of your “BRAND VALUE!!"

Acer’s response to my email above – October 24, 2021

Dear Customer,
Thank you for contacting Acer India Helpdesk.
We would like to let you know that the concern regarding your machine has been escalated to the higher management on priority. Kindly allow us some time so that we an get back to you with an update.
We regret for the inconvenience caused to you.
Thank you for choosing Acer. Looking forward for an everlasting and valued relationship.
Regards,
Radhika
Acer Customer Support
Subsequent to Acer’s response above, I decided to give Acer one week to fix my laptop. I did not follow up with them for one week. Finally, on November 2, 2021, I called the service centre to find out the status, and I got the same response from them saying, that they have placed an order for a new motherboard, and they are awaiting its arrival from Bangalore. When I told them that it’s been 2 weeks since I deposited my laptop at the service centre, they told me to call the centre to escalate the matter. I then wrote an email to Acer customer support.

Email to Acer from me on November 2, 2021

I deposited my laptop at the ACER Service Centre in Kolkata on October 18, 2021. Despite following up for one week, I did not get my laptop fixed. I decided to give ACER one more week without following up, to get its act together and deliver service to me!!!

I have told you all, right from the time that I deposited my laptop at your service centre, that it is an emergency and my son needs the laptop ASAP because he is appearing for his ICSE BOARD EXAMS, which begin on November 29, 2021.

Now it's been TWO whole weeks, and your motherboard has not yet arrived from Bangalore. For your information, Bangalore to Kolkata is only a TWO HOUR flight!!! I have been chasing you with my faulty laptop since August 2021!!! What does it take for me to EMPHASIZE the URGENCY of my problem?!!!

Neither are you willing to give me a REPLACEMENT laptop, nor are you willing to FIX my faulty laptop!!!

Please remember that I had bought TWO laptops from ACER, one for my son and another (same model), as a gift!!! Despite patronising ACER, this is the kind of DESPICABLE SERVICE that I get in return from ACER!!!

So, what do you suggest I should do?!!! Should I just write off this laptop and buy my son a new laptop??!!
Please BE ASSURED, that if I buy another laptop, it will CERTAINLY NOT be an ACER laptop!!!

I received the same standard reply from Acer:
Acer’s response to my email above – November 2, 2021

Dear Customer,
Thank you for contacting Acer India Helpdesk.
We apologise for the delay.
We would like to inform you that the status of your case ID 4192414I is currently Awaiting spares.
The requested spare part for replacement will be dispatched from ware house same will be allocated to the authorized service center.
Kindly allow us some time, our service engineer will get in touch with you at the earliest.
Note : We have escalated your concern to our team to ensure that your machine issue is resolved on priority.
Thank you for choosing Acer. Looking forward for an everlasting and valued relationship.
Regards,
MD Noushad
Acer Customer Support
Help Desk No:
Standalone Monitor, Commercial PC & Servers #[protected]Toll Free)
Notebook, Projector, Smart Phone & TAB products via toll free #[protected]toll Free)
Chat: https://account.acer.com/sso/signin
Please visit us @ www.acer.co.in & http://apn.acer.co.in for further help.

When I play music in my device acer laptop computer (part number: UN.VNFSI.009) its sounds not properly. It is heard like a cracking voice .

Case id 4106167i Case Creation Date 23/08/2021 Case Closed Date 07/09/2021

Request Id 172117i Case Creation Date 11/09/2021 Case Rejected Date 11/09/2021

After mail/ telephonic conversation re-open Case id 4152451I Case Creation Date 21/09/2021 Case Closed Date 15/10/2021

Case id 4195482I Case Creation Date 18/10/2021
Status Case Status
Allocated At Hub

Still waiting 😞

Within one week of the purchase of Acer Aspire, the laptop was making sound and got blacked out. Filled the complaint and got it resolved. Then within 4 months, the battery went off. If you keep the charger on, it works otherwise it doesn't. Just wondering how there will a battery problem in a new laptop? Is the battery a duplicate one?

I've logged a complaint and waiting for the replacement of battery. Not sure what more problems will i get with this acer laptop?

Is there any chance of replacing the laptop for me?

I tried to get my laptop service under warranty. But the team is taking lots of time. For the last 2 week's nothing has happened. You want to make it as a physical damage and can't take any risk in this case. Now I have to pay 8200 to get my laptop back. If this is the situation y u want to extend my warranty period. Very sad about your service. Here after me and my family won't be taking any of your products

I'm last year clg student, my laptop stop working properly at 14/09/2021 so i registered a complaint to Acer care and submit my laptop they told me that there are some battery issue in my laptop so i have to wait till my battery arrive, now after 7-9 days they told me that there are also motherboard issue so now i have to for more 20-30 days because motherboard is not available in acer warehouse, this is my placement season i purchased this...

I bought my laptop in 2019 and after one and half year my laptop screen started blinking(fluctuation) at beginning it was low but after that it went worst.

I gave my laptop to acer showroom in Udaipur and they transferred my laptop to acer service center Jaipur.
They took around 2-3 month and after that they are in conclusion that there is some IC on motherboard which is causing the issue and they are saying that particular IC acer is not proving.

I am very helpless now because I bought my laptop for my job and currently struggling to do my job.

I am very dis hearted with the company and product.

If I will not get the solution I will spread entire incident on social media and will recommend not to buy any product of this company.

I want my laptop issue to be fixed or pay me refund for product.

Left side of my laptop monitor a white line is shown.

I bought Acer laptop on 23/08/2020 and I had multiple issues starting from slowness and the wifi stopped working. The laptop's network card was the issue and it was not working for nearly 15days. The service engineer told there were some short circuit in motherboard and OS issues. He said he changed everything. Now after two months of this issue, the laptop itself is not starting. I'm also out of India and I spent 65 euro only to know that the motherboard died. The acer customer service is now saying the product warranty is over. It's so frustrating and I'm tired of following up. I already asked for a replacement during the warranty but the acer support refused to provide exchange and resolved it. Now I've series of interviews and I'm left with no laptop in a different country. I don't even know how to proceed further.

Hello sir I lost my bill of Acer laptop which I bought from India and now I am currently in Canada and now my laptop is not working properly showing no bootable device as my laptop has 1 year international warranty so today I called service center near me so they asked for proof of purchase so can I get that please I need it because I have to do assignment this week

My previous complaint is not resolved yet but status of my complaint is showing its been resolved...

My laptop was having problem in April and I lodged complaint and they took my laptop and gave me I was satisfied but after few days I faced the same problem and my laptop didn't turned on again I submitted my complaint on 19 July and after few days they took my laptop and since then I have not received my laptop back it's 3 September today..

My laptop power can't able to on.it is not charging also

Bought this laptop Aspire 5 A515-56 from your listed seller in acer.com via Flipkart . After unboxing I knee that the laptops bezel had some problem but couldn't figure out but on 8th August I got to k ow that the bezel and display and backpanel had gap in between . So raised the issue and send it to service, after receiving they didn't redress the issue but only gave it back with dents and scratches all over the laptop. I demanded for replacement but you guys rejected and kept ignoring and rejecting my refund request too . So I send the laptop again and now after receiving it I come to know you guys have replaced the original parts with inferior quality parts . The bezel pops up and the backpanel isn't like the new one and the base panel scratches still persist . So I demand for a refund of my amount 49990 that I paid . I don't want your product or your pathetic service . I am done with it . So be humble enough to refund my money .

Today i had purchaed new laptop from national electronics mango branch wide modle no ASPIRE5A515-56..I am a new user of laptop so unaware for all settings but my relative are user of laptop ...It is very surprising that after the sell of laptop manager of thet show room and technical staff are very arrogant ..My problem was they don't divided driver in three separate drive I went there to separate the drive but they ask me you purchase 32GB pendrive and then we will do this...I dont understand why i will purchase just let me know it is my responsibility then i must pirchase and divide my divider...It is surprising that they sold so many Laptop without divided the driver..

More over they are very arrogant I think I personally never recommend any body to purchase ACER Laptop Your service is very poor and no one is there to taking care of your product...

I purchased a laptop from the official Acer India website. It was delivered to me but when I tried to switch it on, it remained dead. I contacted the customer support and they told me that a technician will call me and I can schedule a on-site visit. He will check the laptop and then further steps will be taken. It has been six days since I raised this complaint 4090298I and I haven't received a single call from the service centre. They asked...

We have purchaged 3 desk top 6 month ago but 2 desk top not working properly

"ACER LAPTOP SERVICE IS TOO MUCH WORST, DON'T BUY ACER PRODUCTS "

I purchased acer swift 5 laptop in AUG-2020, in between one year I am having bubbles on laptop body because of laptop is generating heat too much .I've also complained to acer service center and also mail them, they are saying its cosmetic damage so it will not covered in any warranty, they are suggesting me that to visit the nearest authorized service center for getting this issue fixed on chargeable basis.

I pay 70, 000 amount to buy acer swift 5 Laptop and this is a too much amount, they are suggesting that fixed on chargeable basis then what is the worth of 70, 000. I SUGGEST "DON'T BUY ACER LAPTOP PRODUCTS ".

I purchased acer laptop in the month of march 2021 and from the very same day i am suffering from the problem of sound in the laptop. I tried mailing them, contacting them through WhatsApp as well but no response has been made. I am still suffering the same. No remedies has been provided this is bit inconvenient and troubling me the worst.
Details of the product are:
Serial N0. NXA1GSIO[protected]
Model- ACER AS15-56-54FN (NX.A1GSI.002)

I have bought a laptop in gujarat for work from home purpose and i came to home (assam). When i checked the laptop within 2 days of purchase, the laptop was not working. So i have contacted the customer service to register a complain on the third day. After that they sent engineers to check the product. Without even knowing the issue the engineer asked for a part replacement and after 1 month the part was replaced. But laptop dint work. Again after months engineer came again and replaced another part. And same kept happening till 6th month of purchase. Then suddenly they decided to replace the product after 6 months. So it took 7 months to get a replacement laptop. But i was said that i will get a replacement with an upgraded model and latest version. But when i collected the laptop, it was not a new product. it was refurbished. That too with damaged display and the body panel. So i have complained again and after 1 more month another part was replaced. And this thing is still going on. Basically in exact 1 year and 1 month of purchase, i have only used the laptop for 5 months till now. I was promised a latest version motherboard before 5 months. Till now i have not received it yet.i dont even know when the warranty period started and till when it will go. So suggest me what to do.