Acer India Complaints & Reviews

I'm last year clg student, my laptop stop working properly at 14/09/2021 so i registered a complaint to Acer care and submit my laptop they told me that there are some battery issue in my laptop so i have to wait till my battery arrive, now after 7-9 days they told me that there are also motherboard issue so now i have to for more 20-30 days because motherboard is not available in acer warehouse, this is my placement season i purchased this...

I purchased a laptop from the official Acer India website. It was delivered to me but when I tried to switch it on, it remained dead. I contacted the customer support and they told me that a technician will call me and I can schedule a on-site visit. He will check the laptop and then further steps will be taken. It has been six days since I raised this complaint 4090298I and I haven't received a single call from the service centre. They asked...

PURCHASED ACER VERITOR ALL IN ONE DESKTOP ON 12TH JULY AND THE SAME DAY FOUND DEFECTIVE AS IT GETS TURNOFF FREQUENTLY.

purchased acer veriton all in one desktop on 12th july 2021 and since then the system turnoff frequently ranging from 15 minutes to 45 minutes....

I have an Acer Laptop with the following details:
Acer 14 Swift 5 10Gi5
Sr.No. UNHHUSI007K0952311
I purchased the laptop on 20/09/2020.

1. I contacted your customer care no and was surprised to learn that the one year warranty period was over in March 2021 as the laptop was purchased in Feb 2020.

2. However I purchased the laptop on 20 September 2020 with the invoice no. SLA[protected] dated...

My laptop got damaged on 01/08/2020 & on same day I have submitted my faulty laptop at authorize service center and being informed by concerned person that same will be repaired in 5-6 working days and i can collect the same. After 06 days, I called at service center whether my laptop got repaired or not for which he informed that they had ordered the part & will rectify the laptop issue in next 2-3 days. Again after 03 days, I called and...

I just baught this new laptop but their cd tray is not working. I think it was block. I cant play any cd due to this problem. Please understanding my issue and solve it as many a you can....

Hi team,

Its been 20 working days since i have purchased the warranty offer along with the gaming mouse.
I got an email stating that i will get a call back from the service desk in 10 days, i didn't receive any call regarding the same. I didn't get the delivery information of the mouse also.

Please take a look into the issue. I have attached all the details in the email below. And please find my details...

I have given my acer aspire 5 laptop in service centre for more than 20 days and they have promised me that they will repair it in 4 days. It has undergone a hardware issue. They are saying that the have no new hardware and they have placed order which haven't reached to them. It was a new laptop how the hardware damaged in just 6 months. Is this the way it's service should run like. They don't know even when they will get the hardware. They...

Respected sir,
I shailesh maurya wants to say that my laptop acer model no: E5-511P25J motherboard was damaged up on 26/06/2016 which was replaced by the service provider on that day but at that moment my laptop repairing warranty was ended so i have to pay around RS.11500/- for the replacement but after replacement of the motherboard certain problems were arising like my audio input devices were not working, my monitor screen is...

I recently bought an ACER laptop from a retail shop, THE COMPUTER STORE, Shillong. As promised by the seller (Mr. Dhruv Dutta), I should have got a free warranty of 1 year + 2 years of extended warranty after registering onsite. After bringing the laptop, when i tried registering the product, it is asking for a payment of Rs. 999. After consulting to the seller, he made a contact to Assistant Manager Sales at Acer, Mr. Subhra Lala. He also...

I have done warranty extension for my acer laptop. But multiple times i have sent email and call to the acer Customer care the warranty could not be reflected in Acer system. I have sent them all proofs to extend warranty, taken all required action to make it done (suggested by Acer CC), it coneyed on call waranty extension is done But again I called and its said warranty not extended my mail had not reach to them(which I sent 20...

Acer Customer Service is one of the worst i have ever seen. Its been 3 months since i gave my laptop to the service center and they said there should be a replacement of the motherboard. But since then whenever i call the person at the service center he use to say that the part has not yet been received. When i check with the case id in the apn.acer.co.in website it said that the case has been resolved. I use to call the customer care almost...

Hi,

At our company (Zunotech Infosystems Prvt Ltd, Chennai) we have purchased 17 Acer monitors which are still under warrantly. On 28/07/2009 we registered a complaint ( No.[protected] and[protected] to report a montior display problem. Till date the problem has not be rectified. There is no timely communication from their Service Agents, and each time we have to do the follow ups. Their Service is Horrible....

I have brought an Acer Aspire 5920(S/N LXAKVOCO1181409A422500) personal laptop on 26th September 2008.Then on 5th July 2009 my Laptop suddenly stop working(not starting at all) and called up the support center on 6th July 2009(compain no[protected] and submitted my laptop to one of your service center .After 13 days, they returned back the laptop to me and after I took the laptop my home I realize that the laptop is starting on but only in...

purchased 3 tft monitors vide bill no. 138 dtd 4 july 2008 from solution world butler plaza bareilly u.p one of the monitor, s picture tube collapsed i made a complaint in the last week of december 2008 on 30 dec 2008 they came with a new piece but the model no. was differerent. i refused to accept . they said that the model is discontinued . i talked to local distributor b. l. computers they said that the model is still continued . after...

Dear sir,
This is to inform you we have purchased Tv online from flipkart 0n[protected]. and product got delivered on[protected]. and installation date was on[protected] person visited to install but Tv is not getting ON and no power supply. and for same i have raise complaint to acer customer care on 12th regarding the issue.request you to please look into it and process for refund or exchange products.

Acer J Series 80.01 cm (32
inch) HD Ready LED Smart
Google TV with Acer 80 cm
(32 inches) J Series HD
Ready Smart Google TV
(Black)
Warranty: 1 Year Warranty
1. [IMEI/Serial No: 2411ADDT32GJHX00730 ]

Thanks and regards,
pankaj singh
[protected]

I submitted a request for Order ID - OD[protected] on Flipkart on December 8, 2024. However, a month later, on January 8, 2025, it was rejected. I contacted customer support and they informed me that Acer had rejected the return request. They provided me with Acer's contact information, but it was invalid. The contact then forwarded me another number, which was also invalid. has now been 12 days since then, and the technician from Acer did not come to inspect the product as scheduled on December 22.

issues are as follows:
1. The display has a yellowish tint (similar to Reading mode on a smartphone but always on), which is very disturbing.
2. The build quality is extremely poor; I have no confidence it will last even year.
3. The battery charger and other accessories are from a third-party company called BSY.
4. The fans are excessively loud, like a jet engine, even when using just the browser.
5. The battery backup is terrible.
6. The RAM is 1600 instead of 3200, and the processor only works at full capacity when plugged in.
Frankly, I am. Please send someone to collect the laptop and process the refund as I have already ordered a new one. The laptop is in great condition since I have hardly used it.

Hi,
My Name is Yash Chandrakar. My case ID is 458912C. I registered my case on 3rd of October.
Today is 4th November and my case hasn't been resolved. It took more than a month and still the issue hasn't been resolved. I asked for a replacement which they have also not provided. I have to call regularly for updates which they didn't provide intially.
This support is extremely disgusting. It doesn't take a month to repair any electronic device ACER. Kindly Help escalate my issue to the highest level otherwise these guys just won't notice.
Why do customers have to suffer always?
Thanks & Regards,
Yash Chandrakar

I refer to a few Acer Laptop models like
Acer One 14 Z2-493
Acer Aspire 3 A324-51
Acer One 14 Z8-415
These models are available for sell on Acer India online shop.
However searching for these models on support pages for Windows 11 drivers yields no results as if these models do not exists at all.

This is disappointing. Acer sells these models but does not make Windows 11 drivers available on support pages.

We bought an ACER 43 inch UD PRO TV on 19th Nov 2023 and worked till 26th Dec 2023. A technician visited and identified as board fault. Logged a complaint for warranty replacement request(No: TAM[protected]. There were multiple follow ups on emaail which is of no use. The customer representative who picked up the call is only keen on consoling and to cut the call. Fake promises are made saying that a service engineer will call you shortly. Please help us with a service engineer allotment who can visit us and replace the board with a new one.

Leaving the details for you to verify.
CUSTOMER NAME : PRAKASH KANNAN
Mobile number: [protected]
Mail ID : [protected]@live.com

Please dont mark the complaint as resolved until a confirmation is obtained from us that the issue is resolved.