Acer India Complaints & Reviews

Case ID 3832825I, It's over 12 days since the spares is requested but Acer didn't care about consumer support they didn't even care how they are wasting consumer precious time. I've contacted them through calls and email but nothing works. Customer care call service forwarded my query.
But spares didn't have any news of arrival.
I'm tired and frustrated from Acer. My netbook is off for more than 2months.

Sir
This is in reference with my purchase of an Acer EX[protected]GA(NX.EG8SI.001)
PURCHASE DATE 09/09/2020
MODEL NO. Acer EX[protected]GA(NX.EG8SI.001)
RECEIPT NO. UT/20-21/1153
From the last two days i am seeing that the left side of the screen is opening which is visible in the attached picture, laptop pics and receipt pic is attached.
Kindly Register my complaint and amend the problem
Thus i request your goodself in the matter and solve the problem immediately.
Photos of the same are attached for your kind consideration.
As a student, online classes are going on so it is not possible to go to service centre so kindly mend my laptop at my address.
I need on site service
Thanking You
Aroob Anjum
537 P/1, ARZOO NAGAR, MOHIBULLAHPUR
SITAPUR ROAD, LUCKNOW, 226021
UP, 2260 21

[protected]
[protected]
Lucknow Up

I ordered a recertified laptop thinking it is an original (genuine new) laptop by mistake. After Knowing my mistake, I called acer customer care service multiple times but they said we can't do anything about it.
So I email their technical team through Gmail multiple(10+) times to tell them my issue. But still, they are not helping me out.

I told them to cancel my order & initiate my refund, Or Replace/ Change my order...

The attached images clearly shows how the Acer product is. I faced such problem twice in 1.5 year span.

The hinges broke and the repair is very expensive.

I am very very disappointed with the Acer Aspire 5 model and the kind of feedback I received from the company.

I want my money and opportunity cost back.

Someone else placed the order by misusing my debit card and immediately card blocked by my bank. Inspite of repeated request, Acer has not stopped the delivery of the product as it might be delivered to some wrong person as I am not available on the given address to take delivery. BANK message confirming some suspicious activity on use of my debit card and block of debit card is attached. Bank blocked my debit card immediately when payment made at your site.

These damages to my laptop are the prizes which are given by your authorized service centers Such as "Ruchi Infotech and Venmitra Systems
1) Ruchi InfoTech has damaged my Laptop System cooling Heat Sink for which I have mailed a month back
2) Venmitra Systems when they got First replacement of Laptop screen they tried to change but screen size was different so they handovered to us the laptop and asked to come when they will received the Laptop screen. At that time there is no damage on the Fabrication and Screen back panel. This shows that they have damaged the screen back panel and fabrication during the replacement of the screen. -- Now Acer Customer Care saying these doesn't covered in warranty.
3) Provided Faulty Screen replacement
4) For a Year I am facing a System shut down Issue which they are not able to solve.

Sir,
as per my complaint to the customer service center then sent a service engineer for my acer aspire 7 battery problem. and your service engineer looked at the problem and detected a battery backup issue by physically using my laptop. and he told me i have to collect a report using acer software for battery issues but software is showing everything is fine and he told me i can't do anything about this company know only report.

sir my laptop is not giving backup. After a full charge laptop runs till 1 hr and less than that you can ask with your service engineer.

Keybord batan not working

First of all I am a real person and customer of acer and this is a real and genuine review anyone can confirm this with me by mailing me, my email id is
[protected]@yahoo.com

I brought an acer aspire a315-53 laptop 15 months back in last months of 2019, it was my first laptop so I used it very carefully after 2 months suddenly it went dead, I called the customer care and they asked me to reset battery by small pin whole switch and try to turn it on by pressing the power button, I did that and it started but again after total 6 months it went dead, I called the customer care and was asked to repeat the same process but it did not work this time, also as it was lock down there was no service and after some days a service guy visited and said the keyboard has a manufacturing defect and we will change it free of cost, after 15 to 20 days he again visited with the key board and replaced it and laptop again started working, then after almost 3 months it again went dead and I again tried the reset battery button and it started, now after exactly 15 months and some days past the laptop again went dead and this time the battery reset trick did not work, I called the service center guy and he visited and checked the laptop and to my surprise I was told that the mother board of the laptop is dead, without any water or physical damage or any burns of any kind it just went dead and the replacement cost is more then 20, 000rs which is more then the price i paid for the laptop, I felt cheated and looted by acer, I feel acer is selling cheap china made products and when they stop working specially when they are out of warranty acer asks for the amount customer can not pay or even if he does its more then the new device, really disappointed in acer will never buy any acer product again or will recommend acer to anyone.

Hi Team,

Highly disappointed from Acer services/staff.

I would like to inform you that I had an issue with
my Acer i7 Nitro5. It stopped working suddenly on 20th Dec'2020. I purchased this laptop on the 30th Oct'2020
and hardly used it in Nov'20. I started using it for 2 weeks and stopped due to a motherboard issue. I called
customer care and explained the issue, I visited the store (Pari Computers Pune-[protected]) and the engineer
(Mr. Irfan/Swapnil- [protected]) confirmed that there is a motherboard issue. I requested to replace the laptop
and I see the display is also loose but no one is listening now. It's been 7 days now and there is no resolution yet.

I called many times to connect with Mrs. Surbhi Ranjan who is Acer manager for Maharashtra circle but no response. No one is calling me and only, I am taking the follow up with all but the Service center guy says that Acer will be responsible, Store guy says that talk to service center/customer care, customer care says that talk to service center.

Would request you to please have a look on this issue and provide the justice in this regard.

Case Id No.[protected]

Thanks
Mohit Kumar
[protected]

I ordered Acer gaming laptop on 25 November for studies ( price:49990 )rs
from Flipkart .But I received Acer one 14 (price :23000 )on 30 November .Now its been over 4 weeks and they didnt give me any resolution of this problem and also they refuses to replace the product . They are just giving me dates on dates, even workers of coustmer helpine are not answering me correctly .
When i talked to there seniors, they promised me to wait for 12 days(for there formalities)and insured that they refund my whole amount. But now its been more than three weeks and they didn't provide me any resolution.So, i request you to help me and solve my problem.

I have purchased Aspire A315- 56 model laptop in august, model no.: NXHS5SI[protected]D3400. From purchase itself I am having issues, till now there is no resolution for my product. Different problems were occurring. Its been many days, till now I didn't received my product

I am honestly registering this complaint.
I bought Acer Aspire 5 laptop (i5 8th gen, 512 GB NVMe SSD) on oct 17 2019 from flipkart (Refer invoice copy attached)

Laptop was working fine for exactly one year (except some power on problem/boot problem a couple of time)
But exactly after one year and one month (December 02 2020) my ssd hard disk got corrupted and shows no bootable device. (Refer attachment)

When contacted Acer service center, they said the ssd hard disk is corrupted and have to replace a new one which will cost 7200 including
service charge.

I am not able to claim warranty since it crossed 1 month from warranty due date..
Is this the quality of this product/ssd??.. Very worse experience..
And the worst part is all my stored data is gone since data from ssd can't be recoverable (Said by acer service center).

(Note: I have used my laptop only moderately and no physical damage happened. Still my ssd hard disk is corrupted)

Because of this worst experience and my data loss available in the ssd hard disk, i am requesting acer india to pay me INR 10, 000
so that i will manage to replace my ssd hard disk.

I lodged complaint on 7th nov. 2020 now its 10th of dec. but no has visited yet.
complaint id: 3744752I

Did log a complaint that have a battery charging issue on 20th Nov. I was told that the issue was with battery and needs to be replaced. Acer engineer tried changing the battery on 26th Nov did communicate that the problem is with the Mother Board now (poor troubleshooting).

I am not happy with the trouble shooting & also not resolving on time. Did reach-out to CC on (30th Nov) looks like the engineer did not even request for the replacement part (Mother Board) even after 4 days of identifying the new issue. I have to chase call center & Acer support for spares & now issue yet to be rectified as on date

Is this the level of support expected from Acer? not at all acceptable. I know for the fact that most of the laptop vendors do replace parts same day / next day. First laptop failing with in 5-6 months & also issue pending for two weeks days not giving me a good taste on Acer.

Beware of Acer Service

Prabaharan
Chennai

Bought ACER laptop during this festive sale. Brand new but can NOT CONNECT to WIFI or hold onto WIFI if connected. Repeated requests / complaints elicit standard response - our engineer will visit. A Google search showed this is a common PROBLEM of ACER Laptops. But not sure if this customer service standard is also common for others who bought ACER? Whats your experience?? How could you solve? Does ACER respond to such social media posts?? For info my ACER complaint# 3736545I raised in Nov 1st week

On 25th September, I had registered a complaint to acer that my display cable is loose and I'm having some issues with the display. They game be the Case ID-3682218I, and I submitted my laptop to the service center (aforeserve kolkata). After a week, I called them whether it is repaired or not, they said that my laptop has motherboard problem. But I never had any issue with my motherboard it was working fine. I visited the service center and saw that my laptop is totally dead, not even getting power. When I had submitted my laptop it was all working fine, I only had issue with display angles. They told me it will be repaired soon, I don't have to worry. Between this one week I know they replaced my motherboard with a dead motherboard because my laptop was in warranty. So that they can earn some money with my motherboard. One month passed and still they didn't get the spare part as they kept saying that it is not available in the warehouse. I mailed many times to acer customer support they only said it will be done soon. Now more than 65 days have passed and still they haven't resolved it. They closed the case Id and said i will get a replacement. More than 2 months have been passed and I still have nothing in my hand. The service center did a scam and also they have a poor customer service.

The microphone (array?) is not working. The audio volume without headphones is not very good. I have tried to go to settings in "sound" and correct the settings and troubleshoot but the problem was not solved. I have also gone to "privacy" in settings and correct the microphone settings (since I was using the microphone with webex, etc). This has also not worked.

My complaint Id is :3767238i

Worst service support I ever see they send a ### technician who have to repair a loose keyboard key but instead of it brake it completely and then paste it using cello tape and said issue resolved and when we call costumer case they said your issue resolved we can't do anything now .
This type of worst service I never see. Never-ever buy atleast laptop from acer.

I have brought the Acer Swift 3 laptop on 5/Jan/2020.
From September onwards the laptop freezes continuously and I need to switch off it forcefully to start again. I have given the Laptop to local Acer service center on October first week. They have told me to replace the motherboard and they have requested a replacement motherboard from the Acer company. Till now I am frequently contacting the local Acer service center and they are informing that they are yet to get the spare motherboard from Acer company. Its being more than 1 month since I have given the laptop for repair and because of this my works are getting affected seriously. I don't have any alternate laptop as well for continuing my works. Kindly look into my issue as early as possible.
Complaint Case ID :3697068I

Local service center address:
Petra Infoserv Pvt. Ltd Kollam,
Joshua arcade, 1st floor, opp corporation market, TVM road Polayathode PIN 691021