Acer India Complaints & Reviews

Dear Sir,

I am having one Acer Extensa 4620Z Intel pentium Lap top. A couple of its key buttons have come out. I took my Laptop to your authorised service centre at Jaipur. They have advised me to get the whole key board changed as the buttons are not replaceable or sell the same to the company and buy a new one.
I am extremely sorry for the advice given to me by your authorised service centre as I have been using laptops for the last 8-10 year and have not come accross such a defect in the laptop.
Sir, I am a student doing my MBA II year and it is beyond my means to replace it at my will. I am tech savy and have been using lap top with utmost care and it is peculiar that such a defect has cropped up. I therefore request that the key bottons be replaced or replaced immediately. I shall be thankful if I hear from you withour delay.

Aishwarya Sharma, 5/80 SFS Mansarovar, Jaipur Telephone No.[protected],[protected], [protected]

i am sureshbabu studying pgdm in park global school of business excellence(COIMBATORE). i bought the acer laptop from my college. they gave college bill only. they are not giving acer company bill. now in my laptop display is not working well. i file a complaint in acer and i got complaint id. but in the coimbatore service center they are asking the company bill. but the dealer not giving any bill to me. in the same time my laptop warranty period is going to expiry. my laptop serial no.LXTK90C[protected]

I had bought acer ASPIRE 4720Z last year. Immediately after warranty period it started troubling me. Its getting turned off when i m doing virus scan and its CD drive is also not working.

Gave laptop with 1GB RAM and 160 GB HDD for service. While returning they gave 256 MB less RAM and 30GB HDD. As we were in hurry to go abroad we did not check the specification at stores.

service no is >[protected]
As of now i am in sweden and like to know how i need to get my RAM and HDD back.

Hello Sir,

My laptop is attacked by red ants. I tried to remove it but many has hide below the keyboard.
And because of that my keys are not working properly.

Kindly provide me with a solution.
My laptop is under 1 year warranty.

Regards,
Sinu
[protected]

Dear sir,
I purchased an ACER ASPIRE 5920 in august 2007 from PROLAB COMPUTERS SECTOR 16 FARIDABAD.Its still in the warranty period. I have this problem that my laptop shows display only at few orientations of screen, only few screen angles .At rest of angles i cant see anything at the screen. I gave my computer thrice for repair to above said shop, they took it to the setvice center in lajpat nagar delhi.But inspite of all this the problem has not been solved .I am just fed up giving my laptop again and again for repair and even after that no improvement has be done by them.service centre people do smthing and my laptop works properly for 1 week and then back to display problem.Help me what to do.I think the company gave me a defective product .what can be done in this situation now.
I am fed up going again and again to the computer guy for it and dont want to contact him any longer because of highly unsatisfactory service. my laptop details are-
ACER ASPIRE 5920-5A2G16MI
mfg date-0806
S/N - LXAKV0C0118220D6B72500
SNID- [protected]

Dear Applicant,



Ref: “Acer India business Group” Direct Recruitments offer.



It is our good pleasure to inform you that your Resume has been selected for our new plant. The Company selected 48 candidates list for IT, Administration and Production Departments, as well as Company offered you to join as an Executive/Manager post in respective department. You are selected according to your resume in which Project you have worked on according to that you have been selected in Company. The Company is dealing in Electronics manufacturing business in India The Company is recruiting the candidates for new plants in Delhi, Bangalore and Pune.



Your interview will held at Company Corporate office on – 22th June 2009 at 11.30 in PUNA.



You will be pleased to know that Company has advise you in the selection panel that your Application can be progress to final stage. You will come to Company corporate office in Delhi. Courier will send your offer latter with Air Ticket to you before date of interview. The Company can be offer you as salary with benefits for this post 30, 000/- to 2, 00, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The designation and Job Location will be fix by Company HRD. At time of final process. You have to come with photo-copies of all required documents.



REQUIRED DOCUMENTS BY THE COMPANY HRD.

1) Photo-copies of Qualification Documents.

2) Photo-copies of Experience Certificates (If any)

3) Photo-copies of Address Proof

4) Two Passport Size Photograph



You have to deposit the (Cash) as an initial amount in favor of Company HRD. Department. For Rs. 4, 682/- through any [ICICI BANK]ranch from your Home City to Company Senior HRD. Account NO[protected] Name of Mr. Rohit Mahera. This is refundable interview security. Your offer latter with Air tickets will be send to your Home Address by courier after receiving the confirmation of interview security deposited in ICICI BANK. Company will pay all the expenditure to you at the time of face-to-face meeting with you in Company. The Job profile, salary offer, and date -time of interview will be mention in your offer latter. Your offer latter will dispatch very shortly after receiving your confirmation of cash deposited in ICICI BANK. We wish you the best of luck for the subsequent and remaining stage.



The last date of security deposited in bank - 08/06/2009 – Monday.



You have to give the information after deposited the security money in bank to Company HRD – direct recruitment email ID: - company.[protected]@dr.com. Your Latter with supporting documents will be dispatch same time by courier to your postal address after recd. Your security deposited confirmation in bank. The interview process and arrangement expenditure will be pay by Company. Lodging, traveling and local conveyance actual will be paid by Company as per bills. The candidate has to deposit the initial refundable security as mentioned by HRD. If the candidate wants to come with his parents, the Company will arrange all facilities only for female candidate.



Thanks



Raman Gandhi - (Executive - HRD)
Acer India (Pvt) Ltd.
Acer Inc. 3rd Floor, George Main Road
Doon Complex (East), , 117 Feet Rd.
Vijay nagar Bangalore
India Tel: http://www.acer.co.in
Contact No. – [protected]


NOTE: -After confirmation in bank you have to send the scan copy of
deposited slip to this email id: - company.[protected]@dr.com

I had purchased a laptop Acer Aspire 4530 on October 08. The very next day it had to be taken to the service station in Siliguri since the laptop would not boot up. The problem was rectified. After a month, My Laptop speakers stopped working. I applied for warranty and got it replaced after a few weeks. The new Replaced speaker also stopped working after a week. The next time i asked for warranty, the company did not respond for about two months and after making a complaint to the regional manager, I got a new replacement speaker which to my Shock was also not working. The Company Technician said that he would personally come to my residence to fix this...and finally on 13th may 09 that laptop was dead. No power button was working no sign of anything. The company Technician finally managed to start up my machine but the hard drive had already crashed. Since the laptop is well within warranty,
I now want a complete replacement of my Laptop from Acer failing which I shall have to resort to the Consumer Protection Forum.

Sir,
I brought an ACER laptop model no ASPIRE 4730Z on the 26th of December 2008, i was supposed to send a draft of Rs 1, 250 along with the required documents to receive an offer of a Nikon Digital Camera, which i did on the 10th of January 2009.I received the conformation of its receit.
The turnaround time for this process was 45 days but it has been more that 95 days and i have not received it till now.I have complained numerous times but to no avail.
Anticipating your help,
Thank You,
Rajiv Tamang,
Contact No:[protected]

I have bought a new ACER aspire 6930 laptop on 5/03/2009 against bill number 18853 from ANSUN ELCTRONICS PVT LTD>, Nehru Place (delhi). Its serial number is S/NI-LXASR0C[protected]F2500. FORM THE DAY FIRST ITS AUDIO QUALITY WAS NOT UP TO THE MARK, SO I GOT ITS INTERNAL SPEAKERS REPLACED AS THEY WERE NOT WORKING ON 09/03/2009 AGAINST CASE REFERENCE NUMBER[protected], AT ACER SERVICE CENTER IN LAJPAT NAGAR. BUT STILL ITS NOT WORKING PROPERLY. APART FROM AUDIO ERROR, ITS WEBCAM IS ALSO NOT WORKING ON WINDOWS VISTA. ITS DRIVERS ARE NOT WORKING WITH NEW VERSON OF WINDOWS XP.
I WANT TO CHANGE MY LAPTOP, AND WANT COMPENSATION FOR MENTAL HARASMENT.
LOOKING FORWARD FOR FAVOURABLE RESPONCE.

I purchased new model ASPIRE 4930 of acer from ALSUN SYSTEMS, DISTRIBUTOR OF acer laptops and they told me that i will get a free 160 GB HARD DISK DRIVE AS A FREE OFFER ON PURCHASE OF ASPIRE 4930 SERIES MODEL IN MONTH OF JANUARY.
But i never received this free 160 GB hard disk. i HAVE TRIED TWICE TO VISIT THAT SHOP BUT THESE PEOPLE ARE GUIDING ME, AND NOW ARE SAYING THAT YOU ARE LATE TO GET THIS OFFER. BECAUSE NOW THIS OFFER IS NOT RUNNING. IT WAS FOR MONTH OF JANUARY ONLY. FOR THAT I COULD HAVE REGISTERED ONLINE IN JANUARY ONLY. BUT THIS THING THEY NEVER TOLD ME WHILE PURCHASING. NOW THEY ARE PUTTING CONDITIONS.


Details of invoice are as follow:
INVOICE NO: RI/08-09/4850
DATED 07-JAN'-2009
SUPPLIERS REF. SATISH
MODE OF PAYMENT : CASH+CREDIT CARD


Add of shop from where i purchased this model is:
ALSUN SYSTEMS
HO 104-105 AGGARWAL BHAWAN NEW DELHI-110019 PH: 26477595


MODEL NAME ASPIRE4930 - 582G16MN
MODEL JAL90
SNID [protected]

What happened to my laptop???????? It's been half a month already since I sent it for service, but until now, there's still no news. It's really disappointing that I'm encountering such problems like these. I bought a brand new laptop for the reason that i urgently need it and i don't want to catch miserable headaches with second-hand units, but i was greatly dismayed coz the one the one that was given to me was deffective... I sent it back to the store where I bought it, but they were not able to fix it, i sent it back over and over again (3x) but still same problem occured until they advised me to send it for service. So I did it, and they promised me that they will finish it in 8-10 days, so I believed! But until now, since March 1, still it wasn't repaired, and its pissing me off, calling them from time to time, promising me that they will give me feedback as soon as possible but never heard about it afterall! Now everything was ruined! I was supposed to leave for vacation last March 7 and bring this laptop for my mother as a present for her birthday but i wasn't able to do so coz my laptop is still under repair! I moved my flight and re-booked it to March 13, but still no news from you! I'm really really DISAPPOINTED, if i only knew from the beginning that your products are like that, I should have chosen another brand and not this ACER which gave me sooo much headache! So please inform me how many decades should I wait more before I can have my laptop coz u kept on promising me that you'll give me feedback and I waited... and I'm really really mad that I didn't get any ring from you!

Please be concern with customer's feelings! Don't promise if you can't make it! Don't sell deffective goods! Check the quality of your products coz it's really a waste of money and a waste of time buying it!!!

I assure that i won't make the same mistake again of buying this crazy product!!



Case Number : 422541

I HAVE PURCHASED ACER DESKTOP IN SEPTEMBER, THE PC ENCOUNTERED PROBLEM WITHIN 15 DYS OF PURCHASE.I LOGGED IN A COMPLAINT WITH THE SERVICE CENTER (14-OCT-08) & THY ASSURED ME THT THE PROBLEM WILL BE SOLVED WITHIN 7 DYS.LATER THEIR ENGINR CAME TO FIGURE THE PROBLEM & TOLD THT MOTHER-BOARD IS FAULTY & WILL BE REPLACED WITHIN 7 DYS.THE PC WAS UNTOUCH FOR MORE THAN 3 MONTHS !I GOT IT REPLACED IN 2ND WEEK OF JAN-09.LATER I ENCOUNTERD THE SAME PROBLEM IN FEB-09 AFTER THE REPLACEMENT & TILL DATE NO ACTION HAS BEEN TAKEN.I AM REALLY DISGRACED BY THE WAY THESE PEOPLE TACKLE THE CUSTOMERS.NO PROMPT RESPONSE, FALSE COMMITMENT & DELAYED SERVICE.I THINK ACER-INDIA IS NOT GIVING PROPER ATTENTION TO THE OUT-SOURCED SERVICE CENTERS TO FOLLOW STRICT GUIDELINES FOR CUSTOMER SERVICE.DON'T FORGET THT "IT IS MORE IMPORTANT TO RETAIN AN EXISTING CUSTOMER THAN TO MAKE NEW".PATHETIC CUSTOMER SERIVCE.

We purchased an Acer Aspire last year in April 2008. When we recently took an Idea Netsetter - a postpaid connection (I am an employee with Idea), the data card works on every possible PC / Laptop model right from Sony, HP, Dell, Compaq, but surprise !! it did not work on the ACER.

I then gave the laptop to my technicians at the office, who suggested that we take it to Acer to get it rectified. When we landed at the Acer service centre, we were told that this will get checked and corrected.

However, the very next day, I got a call from the Acer executive stating that he called the Customer Care at Idea and was told that there was a minimal balance, that is why it was disconnecting each time...the question here is how can there be a balance when this is a postpaid connection? and why was the netsetter not working on Acer?

My advice - Please DO NOT purchase any Acer laptops, these will just give you more grief.

My brother bought this laptop last year it is now out of warrenty, some of the motherboard keys are not responding and no character is typed on screen, working speed is very slow. please tell me what should be the problem in this laptop.

I purchased one ACER Laptopas 5551 ANWXMI
LXADNOC0236290C2392000 On 10th November 2006 with 2 years extended warranty.

I faced no problem till 20th of February 2009 when Laptop was shutting down suddenly. I thought it might be due to Window OS. I tried to delete and reload the same. But relaoding was not possible. I contacted your service centre at New Delhi and lodged a comlaint No.[protected] dated 24.2.09 and advised me to meet Afore Serve Com Ltd, your customer service centre.

On 26th I personally visited their office and handed over my lap top. After checking the laptop, they advised me that there was no problem with the hardware but it was only windowxp which is not workinng. But yesterday, they advised me that out of two RAMs of 250K one is not of acer and is made of Transcend, therefore it is not covered under servicing. They wanted to tell me that it was I who changed this RAM.

I am happy to say that my acer laptop had never given any probem since November 2006. Therefore, I had to reason to consult any one on this earth. Moreover, as it is covered under warranty I should contact acer had there been any such case. I am not a cheather. I am your bonafide customer.

Please advise your service centre to do the needful forthwith.

Thanks

sambhunath sen
Mobile No.[protected]
Krishnanagar, Nadia, West Bengal, Ind

I bought new Acer Aspire-5920 in March 2008.

1) I noticed that the space in HDD is about 151GB only instead of 160GB.
2) The battery provide only 2 hours backup (fully charged)

Waiting for positive response.

Regards,
Narendra K. Dutta
Pune

Dear Sir/ Madam,

I have bought Acer Laptop in Aug 2007 . While Buying the Laptop i was given1 Year International Warranty + 2 years addtional Local Warranty (For India ).

2 months Back my Laptop Power Button statted giving me Problem. But when i went to Acer Service Centre in Hyderabad Near Scundrabad they r saying that they cant Help me as i myself need to go to company sort the issue.

I have my Laptop in Warranty Period and If Companys Authorised Dealers / Service Centres give me a reply what should i do. Where should i go and ask for help . I cant go to service centre and fight .

Plz help me . I do have all the bills and Warranty receipts, My Laptop Model no is Aspire 5583NWXMi and SR No is LXAXVOCO1172802FOE2505.

Regards
Kandarp Razdan
[protected]

dear sir/madam



i have purchesed desktop machine from paras infotech pvt ltd ghaziabad sr.& model no. AWS 17DT[protected]LE, ASP1E3214. my machine is not working so please check my machine immediately.
thank you.

Address- Main road muradnagar, ganga vihar colony near railway road ghaziabad.

mob- [protected], [protected].

Hi

Myself Shatrugna Deshmukh from Mumbai

Address : C/3/1, Hanjer Nagar, J M Road, Andheri (e) Mumbai - 400093
Purchase date of the Product : 18/06/2008
Model No. Aspire 4720Z
Serial No : LXAL80Y[protected]C82500
Retailer : Reliance Digital Retail Ltd (Vashi)

Complaint 1) In the month of August'08 - Problem of Hanging
Action Taken : Some Setting done and return back the laptop by reliance digital retail limited

Complaint 2 (695)) Problem Dead - Complaint Deposited to Service Centre Acer Vashi
Action Taken : After 20 Days Mother Board Replaced and given

Complaint 3 (1072) ) In month of November'08 DVD writer Stopped working.
Action Taken : Repalced the DVD writer. After 7 days.

Complaint 4) Now from last 5 days when i put on the laptop without Charging on the Display goes off.


Now I do not want to get it repaired if you guys have certain care and want your customer should not suffer like me pls give me the replacement for this defective piece.

As i have got patiently replaced Mother board, DVD Writer i do not now what else is left in the laptop.

Let me not undergo the pain, With in 6 months i am facing so many problems how can i use this lsptop in future.

Hoping and wating for your reply.

Regards,
Shatrugna Deshmukh
Contact Number : [protected]