Acer India Complaints & Reviews

hi,
i bought Acer lap top in my college(Hindusthan college of engineering and technology cbe)but oftenly my lap get some problems no one was gave me solution .. plz take tis complain ur considaration and plz give me the solution,,,,,

This side Avtar singh from Ludhiana.my son Mr. Gurwinkle singh was studied in newzeland on 2006 to 2008.now he is study in banglore.He have purchased Acer laptop model no. ACER ASPIRE 3620 from newzeland wide serial LXAA[protected]EkS00.problem is this that laptop parts needed to
replaced are LCD panel, dezel,hinges,brackets.Your services center of
banglore is recommended above these parts will change.My son many times visited
to your service center in banglore and called up so many time to your's helpline no
but all invain.I request you to help the repair of laptop in any condition so that
my son not to face further problem in future also avoid inconvinence in studies
If you have any old acer laptop which is working fine that we can afford from you
in favour of my son's laptop and some money we ready to pay.Kindly help to a
student which is climbing his ambition without any problem.waiting for your
positive response

Thanks & regard
Avtar singh sidana
Chairman:Punjab agriculture university
Employees united front
Ph. [protected]

i have purchesed acer notebook under diwali offer but no copany is refused to diwali offer of cash back rs.1000.company is telling this amount will paid by dealer but dealer is telling this amount will paid by company
for diwali offer i have a copy of purched bill and advertisement of diwali offer in paper 9dainik bhaskar dated on 9 oct-2009
please support
dealer name krazy computer kota raj
company name Acer India (Pvt) Ltd.,
"Embassy Heights"
6th Floor, No.13,
Magrath Road,
(Next to Hosmat Hospital)
Bangalore - 560025.
Tel : +[protected], 25329521, 25329523.
Fax : +[protected].


Bangalore Branch:
Acer India (Pvt) Ltd.
No.873, 2nd Floor,
80 Feet Road, Indiranagar 1st Stage,
Next to Krishna Temple
Bangalore - 560075
Tel : +[protected].
Fax : +[protected]

i have acer laptop which is not working

Dear
i have purchase a laptop of acer in march 2008 now it not work properly i have OS is original in it. Anti virus is original in it.But Its processing is very slow.

Dear
Do the needful


Regards
Shiv Kr Bhardwaj
New Delhi India
[protected]

I Have Purchased an Brand New Acer monitor 19" ago 2 Months ie 20- oct Monitor serial Number is
ETlEP0C08793708l8E4089) it has Problem the call Has be registered and Yet Not Completed
Kindly My ID is[protected] Kindly look in to this
( http://202.71.128.72/smartdesk/manage_sla/deskid_info_viewlist.jsp?TXT_DESK_ID=U...⇄ )
The support of the acer is too poor and they are very irresponsible and they are not giving a proper support to the consumers..
i Request u.. Not Preffer any product of the Acer is My Experiance and a lesson
Just i am sharing With u.
......................NOTE:--- DONT PURCHASE THE PRODUCT OF ACER.....................
Thank u..
With regards
Gautham...

respected sir,
subject- mic problem
date- [protected]
i mohammed sameer purchased acer laptop ASPIRE 4736 a month before and i suddenly notice a mic problem when i was gone for voice chat, i come to know it has problem, i can listen the opposite persons voice but he cannot listen my voice properly it was so damaged voice cant understand any thing .i have gone to service center also but they also cant understand the problem.ihave done all the following things which i have told to do
1.i formate the laptop
2 i installed mic drivers from net
3 i have gone to service center thrice
now tell me what should i do to get it done .and i was very upset with your service
now please help me out .
thanking you
sameer

Dear all.

i bought a laptop Acer Aspire 5738 serial no LXPAK0X00492414E442000 on 03rd of october 2009. there is a cut mark on the carry bag. and i have shown the cut marks to the dealer .(Johar Computers, sec 15, Chandigarh, India. they are holding the Acer point franchise). after 2 months even they have not changed the carry-bag. for last 2 days they are not picking the phone even. his phone no is [protected].

i am feeling very frustrated,i do not know what to do now. i am a research scholar in chandigarh. i am hardly having the time to trace back the complaints, and Johar Computers is not co-operating to change the bags. i do not know how and where to make the complaints about this

My acer 512 monitor was complainted monitor display broad forms a line
sno:Sw[protected]D4801

Hi All,

Firstly I am very new to this forum. But I found this site very informative and great help for consumers like us.

My issue is with Acer Laptop (Model: Acer Extensa 5630). Everyone should be bewaring because there's an Inbuilt Problem with this particular model. Service Center people accepted verbally but denied giving and written.

Problem is with LAN Port/ Motherboard/ Design (I am not sure about the exact problem). All the owners of "Acer Extensa 5630" please check your Laptop. Whenever your Audio is on (Music, Movie, TV, etc) and if you are trying to connect to Internet through LAN (As i haven't tried WLAN, am not sure if same problem occurs) you can hear the strange sound & Flickering in Monitor while LAN is trying to acquire IP. Same strange sound and Flickering happens when you plug-out the LAN OR simple if Internet is gone while Music is still on. It can also cause Hanging of your Laptop, as my system used to hang some time when used to some heavy/multiple program.

Actually I purchased "Acer Extensa 5630" Laptop on 3rd October 2009 and found above mention problem in that. I handed over laptop to service center on 11th November and after that they made my life complicated. In brief, no time frame to resolve the problem, no response of my phone calls (Not only from Service Center but also from Toll Free All India Service Center), no response of my mails, etc. etc... Once the service centre people accepted verbally the problem and said it common with this particular model and nothing to worry, when asked the same in written they denied it. They were simply not able to solve the problem.

As they have a tendency to give false promises and not responding to customer’s query. On 16th November they promised me solution by 18th November, which as usual never happened. I got frustrated and started running out of option so, on 19th November I mailed them and asked for the solution in another 24 hour and in this particular mail I mentioned it very clearly that if not I will left with no option but to go to consumer court but sadly they even didn’t bothered to respond to that mail (no phone calls, no email).

On 21st November the call center people (All India Helpline No) gave me another set of email id and promised for prompt reply, I believed them and forwarded them the email but sadly no response (no phone calls, no email).

Before going to consumer court i.e. on 24th November I thought let try to find the solution again, I called All India Helpline Number but there was no proper response.

So, finally on 25th November I decided enough is enough and filled the case in Consumer Court.

Case No.: 2768, Bangalore Urban, Consumer Forum.

Now after getting notice from Consumer Forum they started calling me and started saying they have the updated driver now, bring your Laptop we can resolve issue now.

Here, I am still not sure whether they have a real solution or not or this just another lie but after going through all these I do not wish to have their product at all. Please guide me as I have mention in my Prayer at Consumer Forum for refund of money, how to prove my point as I don’t want to hire a Lawyer for this case. In my appeal to consumer forum I have submitted a copy of those emails.

Please guide me.

Regards,
A Utkarsh

Hi

A month back, i bought a Acer Laptop from Modern Computers Chennai (AshokNagar Branch). I face the following problem,

Video files and audio songs are not playing properly in both dvd mode and hard disk mode (Hard disk mode - copy the entire dvd contents in to local hard disk), I am using VLC player and Window Media player,

If i am playing songs, it give acoustic sound.

If i am playing any video files, it should get stuck and play and produce acoustic sound

I tried this for more than 50 Original DVD's, but still i face the same problem

i contact the acer customer serice, they immediately change mother board, but still i am facing the same problem

could you please help me to solve this issues

Hi,

I bought this laptop Acer Aspire 4736 (T6600 Intel core 2 duo) few months back.
I have installed XP in it and I don;t know why there seems to be a problem with the machine.

If it is running for some time its processes abruptly become slow... even if it is not runnin anything which required a lot of memory or CPU.. Even if there is no process running in the background the whole system stays like this and will not get back to normal if i donot restart the system.

The graphics respond slowly, the players start singing songs as if some old creepy record which has gone really slow and bad is playing.
The only way to solve this for me is to restart the computer... which i cannot keep on doing every now and then. I haven;t seen this problem anywhere in any laptop and I'm sure its not virus or anything.
I am fedup of this problem coming every now and then. Anybody has any idea. Please share.

Thanks in advance.

i purchased acer 5738g with nvidia geforce g105m graphic card.while playing games like NFS HOT PURSUIT,PRINCE OF PERSIA etc it shuts down within 15min of playing game.

Respected Sir/Madam



I am a satisfied consumer of Acer aspire 5738 notebook, but when i install Windows7 in to my computer i forgot to partition my drive. So i lose my some important Drivers and Softwares, They are :
1-NVIDIA Gforce G105M graphic card driver(CUDA 512mb)
2-ACER ARCADE DEULUXE Software
Without these drivers i cant access my computer properly. So please consider and give me suitable advises for get back these drivers. Hopefully , Boby Mathew.Kerala

I am myself a dealer in Electronics and had purchased below mentioned Acer laptop (Travel Mate 5730) from you which is still having LCD problem since purchase date .The problem started with in the same month of purchase Date . I have visited service center thrice with Case ID [protected] and OL:[protected] ,which took months for spare part (LCD) as per Newtech services . Now again i am facing the same problem from last 15 days . This clearly indicates that i have received a defected peace and has a pernial problem .. Since i use this for my shop database and MIS , i am losing business .Therefore i demand Acer to replace this peace with a brand new acer
laptop of a different model or equivalent asap.Please find attachment with all suported documents and invoice copy.

Puchase Details
Make:Acer
Model:TM 5730
Serial:LXTQ20C0048360C1A32000
Purchase Date:7th May 2009
Invoice No :09/10-498
Purchased From :M/s .Suresh Computers

Documents attached with this mail .
Invoice
Dealers Bill
All Job Cards

Warm Regards
Dinesh Jarkani
Mobile:[protected]
M/s .Star Electronics

Complaint for Desktop Not repaired by Acer Company and Service Center

I am from abhishek sales corporation and I purchased Acer Desktop last year in December. I got some problem in it d its LAN and DVD writer is not working properly last 20 days continuously. I had looked compliant on dated[protected] to Acer Customer care support they referred to our Support centre next day service engineer visited my office and said DVD Writer need to be Changed. After one day he came to my office and said your Compliant has been canceled because your desktop is out of warranty but I feel that one month left being out to warranty. Now system is break down and they said we con’t do anything. Pls guide me in this matter for further action. I'll be very thankful to u guys.


Manoj chauhan
[protected]

Hi,

I bought an acer netbook(MODEL AOD250) on 31 oct 2009. The next day i found that the machine hangs if you try to play songs. When i took the machine back to the seller ( Its acer distributor located in Aundh, Pune) they said its because of virus, so they formatted the machine and reinstalled windows. But the problem persisted, then i was told it has some problem with the speaker. The machine was connected to external speakers and even that could not help. All this Cleary showed that the machine has a problem with the underlying hardware.

I asked for a replacement as my machine is only a week old and i have not paid for a new netbook and not for a repaired piece. The acer dealer is not listening to me and is instead putting the blame that the machine has been mishandled and she disconnected the line showing no interest in looking into the matter.

Now its almost 10 days that my machine is lying with these people and my work is held up. I am doing a consult project for a US based firm and any delay in the delivery would affect my revenues as well as my client relations. I would like acer to bear all these costs as they gave me an unreliable and faulty machine.

Re: FW: Major fault in my Laptop within 1 month of purchase...........Sayed M BSunday, 8 November, 2009 2:07 PM

From: "Sayed Mehboob" <[protected]@yahoo.com>Add sender to ContactsTo: retail.[protected]@datacare.inCc: wayne.[protected]@datacare.in, acer.[protected]@rtservices.com, [protected]@acer.co.in, [protected]@acer.co.in, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@datacare.

Dear Jamshid,

Now I am 100% convinced with the After Sales Services of ACER, and that I have committed a major blunder by going for this brand instead of Dell.

Well as per your commitment i am attaching the job sheet scan copy and purchase bill and awaiting your response. Also give me the mail ID of National Service Manager or his cell phone no.

Thanks and regards,

Sayed M B,

Cellphone #:-[protected]

--- On Mon, 26/10/09, Sayed Mehboob <[protected]@yahoo.com> wrote:

From: Sayed Mehboob <[protected]@yahoo.com>

Subject: Re: FW: Major fault in my Laptop within 1 month of purchase...........Sayed M B

To: retail.[protected]@datacare.in
Cc: wayne.[protected]@datacare.in, acer.[protected]@rtservices.com, [protected]@acer.co.in, [protected]@acer.co.in, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@datacare.in
Date: Monday, 26 October, 2009, 10:20 AM

Dear Jamshid,

Please see the mail trial.

Now please give me the mobile no. of Mr Maskeji......i have escalate this issue to him or take a leave and meet him at Pune office.

Thanks and regards,

Sayed M B,

Cellphone #:-[protected]

--- On Fri, 23/10/09, Sayed M B <[protected]@vgmail.in> wrote:


From: Sayed M B [mailto:[protected]@vgmail.in]

Sent: Tuesday, October 20, 2009 4:31 PM
To: 'wayne.[protected]@datacare.in'
Cc: 'rgoel.[protected]@gmail.com'; 'retail.[protected]@datacare.in'; 'acer.[protected]@rtservices.com'; '[protected]@acer.co.in'; '[protected]@acer.co.in'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@datacare.in'
Subject: RE: Major fault in my Laptop within 1 month of purchase...........Sayed M B

Dear Wayne,

This is with respect to our telecom regarding the below mentioned issue.

As discussed I am ready to repair the laptop if its requires some software upgrades.

Otherwise please replace with a new packed piece, as the fault has come within 1 month of purchase

Pl instruct your Powai authorized centre for the same so that in one visit only the matter can be fixed. Sorry I am not able to visit Pune till date.

Requests you to please take a call a after every 2 hrs I have to restart the machine.

Thanks and Regards,

Sayed M B,


From: Sayed M B [mailto:[protected]@vgmail.in]

Sent: Friday, October 09, 2009 7:37 PM
To: 'retail.[protected]@datacare.in'; 'acer.[protected]@rtservices.com'; '[protected]@acer.co.in'; '[protected]@acer.co.in'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@datacare.in'
Cc: 'rgoel.[protected]@gmail.com'

Subject: Major fault in my Laptop within 1 month of purchase...........Sayed M B


From: Sayed M B [mailto:[protected]@vgmail.in]
Sent: Friday, October 09, 2009 6:58 PM
To: 'retail.[protected]@datacare.in'; '[protected]@acer.co.in'; 'acer.[protected]@rtservices.com'; '[protected]@acer.co.in'
Cc: 'rgoel.[protected]@gmail.com'
Subject: FW: Major fault in my Laptop within 1 month of purchase...........Sayed M B

Dear Jamshid,

I purchased a Acer brand Laptop Model no. 4530, two months ago from your shop at Wanawadi, with reference from Mr. Rajiv Geol who is the Regional Service head of a reputed mobile brand, and one of my acquaintance Mr. Shakoor Ustad from M/s Sharp Travel ( Nana Peth, Pune ) who know the owner of Data care Mr. Mhaskeji since last 20 yrs.

I am your first time buyers of Acer brand, whilst the initial purchase experience was good but was let down by a major fault in the set. Previously was using Dell 620 and was satisfied with the product and the onsite after sales services.

The sequence of the problem is as follows.

1) First complaint dated 01.09.2009, No.[protected]……………this complaint was cancelled because I have was on business tour and could not attend the service centre in time.

2) Second complaint dated 08.10.2009 No.[protected]………..Here major fault was diagnosed and Main board of the laptop was to be replaced.

Nature of Fault:- The laptop charges till 91% and then stop charging even though the adaptor is on, then the lap top works for 1hrs on battery and gives indication for low battery ………and shut down even though the adaptor is ON. I have to again restart the laptop and then the charging starts……..all the time I have to do this after every 1 hr…I am fed up with this fault. And this fault was shown to Mr. Rao from New Tech, Andheri ( E ).

Since the fault was diagnosis at as major fault that too within 1-months of purchase, I request nothing less than replacement with a packed piece and additional warranty. Attached is the Job card for your kind reference.

Thanks and Regards,

Sayed M B,

Hi,

At our company (Zunotech Infosystems Prvt Ltd, Chennai) we have purchased 17 Acer monitors which are still under warrantly. On 28/07/2009 we registered a complaint ( No.[protected] and[protected] to report a montior display problem. Till date the problem has not be rectified. There is no timely communication from their Service Agents, and each time we have to do the follow ups. Their Service is Horrible....

i have the acer aspire 5573 series laptop . in the starting of second year my laptop power button stopped working. so i have showed it to the Galaxy infotech meerut. to fix the problem. they took it to the acer authrized service center at meerut. they informed me that they have changed the whole chip to fix that problem & charged Rs. 1050. for that. but after 8-9 days the same problem occure . at that time i was in kota rajasthan. where i show my laptop to a computer guy which tells me that they haven't change the chip. totaly fraud.