Acer India Complaints & Reviews

I bought a laptop from chrome,pune (aser aspire 6930) in October for which they promised me one year warranty but now when I am facing a problem in my screen I went to them they said me to go to acer's service center. I went there and they are charging me Rs 12000 to give me the service for my laptop which is in the warranty period.

please help me out to find a solution.

waiting for your kind response.

My son had given his Laptop Model No. Aspire 4736 to Vashi (New Mumba) Service Centre for replacement of the defective LCD Screen on 5.12.09 and paid Rs.9,500/- towards the full cost of LCD screen.The service centre had promised to return back the laptop with new LCD screen within 21 days time.

However, since then more than one month's time has elapsed but the LCD part has still to be received by Acer Vashi Service Centre. Inspite of regular follow up with their Vashi service centre and Andheri office, there is total uncertainty as to when they will receive the part. The response and the service is really pathetic. If Acer has a problem in getting its own laptop parts, then why they are selling the product in Indian market?

The studies of my son are affected due to this and Acer people are not able to understand the urgent need of the same. At the first place Acer sold a defective product, LCD screen of which developed problem within 4-5 months of its use. Secondly, inspite of charging the full cost of the same in advance, they are not able to deliver the Laptop.

Such type of attitude by a international brand towards its customers is unwarranted and a strict action is required to be initiated against them and they should pay the penalty for the delays in service delivery as well as causing loss of studies to a student.

Thanking you

Mohan Joshi

I had purchased a TFT monitor Model No. ACER and in 2 days after the purchase , I found a white DOT at the centre of the screen .
When the service personals came from Redington for service after continuous reminders for nearly over a month they told me that it is not repairable and they will not replace the screen as there is only one dot.They say that they will repair if there is more than 4 dots.
I dont know what is the logic behind this.
Really regret buying the product.

I had bought an Acer laptop on 14th Nov’09.

I am very disappointed and disheartened about ACER's servicing and product quality. I am feeling betrayed by a company of stature like ACER.

The laptop in question was hardly a month old when I took it to the service center on 15th No’09, I was told that its LCD screen has gone faulty and need to be replaced!!!!!!

Does ACER provide such kind of products to your customer!!!! And claims of being No. 1 worldwide!!!!

On the top of it, your their site doesn’t even mention any e-mail ID where customers (now I am feeling as you care least about your customers anyways) can send there concerns!!

My laptop is lying in service center since 15th No’09 in wait of the part but ACER have got such a strong system that neither their call center is aware when will it be delivered nor your service center has got any clues, and I am feeling totally DUMB!!

I sincerely doubt that they will be having any system to address the customer complaints!

I believe that i have been sold a defective product and I want a replacement!
Taking my laptop to service center within 1 month of purchase is last thing that I was expecting and LCD going faulty means to me that they had used a defective part.
There call center executives are so very friendly that they hung the phone at the face of customers, all this has caused a lot of mental agony to me!!!

I brought this laptop on the 21/Oct/2009 and in December the keyboard stopped working.So I took it to the service station in Sector 17 Vashi Navi Mumbai on the 20/Dec/2009 and till now I have not recived a replacement.It almost has been two weeks.The staff at the service station is not friendly nor is the customer service number.When ever i call up they give me a different excuse .So if you can help me I would really appreciate it.

purchased a acer 5738 vhp from laptop world , kh road banngalore on 13th nov 2009. they didnt provide me the recovery disc . so pls provide me the discs. i have already formatted the lap and the way to make the disc has gone . so pls ...........................

i have purchased a laptop before 8 ..10 months ago from acer company . and within a year my laptop lcd gpt some problem and i had submitrd my laptop in acer service center ahmedabad but till today i didn' t got my laptop back 15 days are over and i am not getting any satisfactory answer from acer support center or their service center . i am astudent of software and all my study related data are in my lapi and from 1 jan my exams are getting started but thay are not responding me. what should i have to do please can anybody suggest me

hi,
i bought Acer lap top in my college(Hindusthan college of engineering and technology cbe)but oftenly my lap get some problems no one was gave me solution .. plz take tis complain ur considaration and plz give me the solution,,,,,

This side Avtar singh from Ludhiana.my son Mr. Gurwinkle singh was studied in newzeland on 2006 to 2008.now he is study in banglore.He have purchased Acer laptop model no. ACER ASPIRE 3620 from newzeland wide serial LXAA[protected]EkS00.problem is this that laptop parts needed to
replaced are LCD panel, dezel,hinges,brackets.Your services center of
banglore is recommended above these parts will change.My son many times visited
to your service center in banglore and called up so many time to your's helpline no
but all invain.I request you to help the repair of laptop in any condition so that
my son not to face further problem in future also avoid inconvinence in studies
If you have any old acer laptop which is working fine that we can afford from you
in favour of my son's laptop and some money we ready to pay.Kindly help to a
student which is climbing his ambition without any problem.waiting for your
positive response

Thanks & regard
Avtar singh sidana
Chairman:Punjab agriculture university
Employees united front
Ph. [protected]

i have purchesed acer notebook under diwali offer but no copany is refused to diwali offer of cash back rs.1000.company is telling this amount will paid by dealer but dealer is telling this amount will paid by company
for diwali offer i have a copy of purched bill and advertisement of diwali offer in paper 9dainik bhaskar dated on 9 oct-2009
please support
dealer name krazy computer kota raj
company name Acer India (Pvt) Ltd.,
"Embassy Heights"
6th Floor, No.13,
Magrath Road,
(Next to Hosmat Hospital)
Bangalore - 560025.
Tel : +[protected], 25329521, 25329523.
Fax : +[protected].


Bangalore Branch:
Acer India (Pvt) Ltd.
No.873, 2nd Floor,
80 Feet Road, Indiranagar 1st Stage,
Next to Krishna Temple
Bangalore - 560075
Tel : +[protected].
Fax : +[protected]

i have acer laptop which is not working

Dear
i have purchase a laptop of acer in march 2008 now it not work properly i have OS is original in it. Anti virus is original in it.But Its processing is very slow.

Dear
Do the needful


Regards
Shiv Kr Bhardwaj
New Delhi India
[protected]

I Have Purchased an Brand New Acer monitor 19" ago 2 Months ie 20- oct Monitor serial Number is
ETlEP0C08793708l8E4089) it has Problem the call Has be registered and Yet Not Completed
Kindly My ID is[protected] Kindly look in to this
( http://202.71.128.72/smartdesk/manage_sla/deskid_info_viewlist.jsp?TXT_DESK_ID=U...⇄ )
The support of the acer is too poor and they are very irresponsible and they are not giving a proper support to the consumers..
i Request u.. Not Preffer any product of the Acer is My Experiance and a lesson
Just i am sharing With u.
......................NOTE:--- DONT PURCHASE THE PRODUCT OF ACER.....................
Thank u..
With regards
Gautham...

respected sir,
subject- mic problem
date- [protected]
i mohammed sameer purchased acer laptop ASPIRE 4736 a month before and i suddenly notice a mic problem when i was gone for voice chat, i come to know it has problem, i can listen the opposite persons voice but he cannot listen my voice properly it was so damaged voice cant understand any thing .i have gone to service center also but they also cant understand the problem.ihave done all the following things which i have told to do
1.i formate the laptop
2 i installed mic drivers from net
3 i have gone to service center thrice
now tell me what should i do to get it done .and i was very upset with your service
now please help me out .
thanking you
sameer

Dear all.

i bought a laptop Acer Aspire 5738 serial no LXPAK0X00492414E442000 on 03rd of october 2009. there is a cut mark on the carry bag. and i have shown the cut marks to the dealer .(Johar Computers, sec 15, Chandigarh, India. they are holding the Acer point franchise). after 2 months even they have not changed the carry-bag. for last 2 days they are not picking the phone even. his phone no is [protected].

i am feeling very frustrated,i do not know what to do now. i am a research scholar in chandigarh. i am hardly having the time to trace back the complaints, and Johar Computers is not co-operating to change the bags. i do not know how and where to make the complaints about this

My acer 512 monitor was complainted monitor display broad forms a line
sno:Sw[protected]D4801

Hi All,

Firstly I am very new to this forum. But I found this site very informative and great help for consumers like us.

My issue is with Acer Laptop (Model: Acer Extensa 5630). Everyone should be bewaring because there's an Inbuilt Problem with this particular model. Service Center people accepted verbally but denied giving and written.

Problem is with LAN Port/ Motherboard/ Design (I am not sure about the exact problem). All the owners of "Acer Extensa 5630" please check your Laptop. Whenever your Audio is on (Music, Movie, TV, etc) and if you are trying to connect to Internet through LAN (As i haven't tried WLAN, am not sure if same problem occurs) you can hear the strange sound & Flickering in Monitor while LAN is trying to acquire IP. Same strange sound and Flickering happens when you plug-out the LAN OR simple if Internet is gone while Music is still on. It can also cause Hanging of your Laptop, as my system used to hang some time when used to some heavy/multiple program.

Actually I purchased "Acer Extensa 5630" Laptop on 3rd October 2009 and found above mention problem in that. I handed over laptop to service center on 11th November and after that they made my life complicated. In brief, no time frame to resolve the problem, no response of my phone calls (Not only from Service Center but also from Toll Free All India Service Center), no response of my mails, etc. etc... Once the service centre people accepted verbally the problem and said it common with this particular model and nothing to worry, when asked the same in written they denied it. They were simply not able to solve the problem.

As they have a tendency to give false promises and not responding to customer’s query. On 16th November they promised me solution by 18th November, which as usual never happened. I got frustrated and started running out of option so, on 19th November I mailed them and asked for the solution in another 24 hour and in this particular mail I mentioned it very clearly that if not I will left with no option but to go to consumer court but sadly they even didn’t bothered to respond to that mail (no phone calls, no email).

On 21st November the call center people (All India Helpline No) gave me another set of email id and promised for prompt reply, I believed them and forwarded them the email but sadly no response (no phone calls, no email).

Before going to consumer court i.e. on 24th November I thought let try to find the solution again, I called All India Helpline Number but there was no proper response.

So, finally on 25th November I decided enough is enough and filled the case in Consumer Court.

Case No.: 2768, Bangalore Urban, Consumer Forum.

Now after getting notice from Consumer Forum they started calling me and started saying they have the updated driver now, bring your Laptop we can resolve issue now.

Here, I am still not sure whether they have a real solution or not or this just another lie but after going through all these I do not wish to have their product at all. Please guide me as I have mention in my Prayer at Consumer Forum for refund of money, how to prove my point as I don’t want to hire a Lawyer for this case. In my appeal to consumer forum I have submitted a copy of those emails.

Please guide me.

Regards,
A Utkarsh

Hi

A month back, i bought a Acer Laptop from Modern Computers Chennai (AshokNagar Branch). I face the following problem,

Video files and audio songs are not playing properly in both dvd mode and hard disk mode (Hard disk mode - copy the entire dvd contents in to local hard disk), I am using VLC player and Window Media player,

If i am playing songs, it give acoustic sound.

If i am playing any video files, it should get stuck and play and produce acoustic sound

I tried this for more than 50 Original DVD's, but still i face the same problem

i contact the acer customer serice, they immediately change mother board, but still i am facing the same problem

could you please help me to solve this issues

Hi,

I bought this laptop Acer Aspire 4736 (T6600 Intel core 2 duo) few months back.
I have installed XP in it and I don;t know why there seems to be a problem with the machine.

If it is running for some time its processes abruptly become slow... even if it is not runnin anything which required a lot of memory or CPU.. Even if there is no process running in the background the whole system stays like this and will not get back to normal if i donot restart the system.

The graphics respond slowly, the players start singing songs as if some old creepy record which has gone really slow and bad is playing.
The only way to solve this for me is to restart the computer... which i cannot keep on doing every now and then. I haven;t seen this problem anywhere in any laptop and I'm sure its not virus or anything.
I am fedup of this problem coming every now and then. Anybody has any idea. Please share.

Thanks in advance.

i purchased acer 5738g with nvidia geforce g105m graphic card.while playing games like NFS HOT PURSUIT,PRINCE OF PERSIA etc it shuts down within 15min of playing game.