Acer India Complaints & Reviews

Acer India Ltd — Horrible Product and Horrible Service

sent a letter to Acer India (Pvt) Ltd.:

To
Sudipto Ghosh
Chief Customer Support Officer

This is not the first time, I am complaining about a problem that I face constantly, again and yet again.
However this time it went overboard.

I bought an ACER laptop in October 2007.
Since I have started using it, I realized that it overheats itself. So much so, that it is impossible to even keep it on the lap and use it.
I have given it for servicing to ACER umpteen times. And it comes back with no difference what so ever.
From July 2008 to November 2008 I have been so troubled by this whole experience.
Your service to the customer is so bad, I can’t even begin to explain.( I am starting to detest) ACER
I once got my laptop back with the keyboard not working, the mouse not working. I had to arrange for external keyboard and mouse to be able to use the laptop to access important data.
It seems that you have no regards for anyone else’s time or convenience or peace.
To co-ordinate with the dealer, the service executive for constant updates and constant follow ups has been a mental torture, believe you me.
I will go to the level of saying that I was traumatized by the whole thing.
And the worst part is even though I have somehow managed to get my laptop back, it is still the same and overheats drastically.
After spending so much amount of money, all I get is a horrible product and even horrible service and practically snatching away my peace and sleep.

I do not know how to can take the consumer for such a ride.

I would like you to answer some questions for me please

Is this some kind of a joke?
If yes then is your sense of humour so bad?
Do you think you are the only player in the market to do what you like?
Do you think the customer is a fool?
Do you think the customer has no other job in the world other than to first get harassed and then complain and then follow up on the complains?
Do you think you are going to be able to compensate the customer for the time loss and the mental stress that you cause to the customer?

I shall await your response till the 4th of December 2008.
I better be compensated well.

I do not understand that in this age of social networking, and constant communication, how you let customers get so dissatisfied. Please understand that bad word of mouth can lead to severe damages.
If I do not receive satisfactory response, I am sorry to say, that I will have to take help of the media. And this you take it from me, that the media will help.
I will be forced to write product reviews on review sites. And well the power of google, and internet...well what can I say..
Negative publicity is not good publicity I hope you know that.
See, the thing is that please do not take me wrong. I do not wish to spread the bad word unless I am awfully forced to do so. And please do not take any of this as empty threats.

Also, I think you should stop proclaiming that you are a good company because according to me neither do you offer any functional benefit (horrible horrible horrible horrible product), nor any emotional benefit (don’t even get me started on that- I am already so stressed out by the customer “service” that you have “provided” )!!

I would like my issues to be PERMANENTLY RESOLVED -Or else, I am sorry to say, I would have to take drastic steps such as taking Acer India to court. I will soon be sending my lawyer with a legal notice.

Regards
Priyanka

P.S.: you may check my history with your customer care executives.

P.S.S: you should try contemplating a change in your tagline:
Life is busy,
ACER also makes it MESSY.

Hi, i am mohamed, i have a probelm in Laptop(acer Aspire 4715Z)
when i boot the laptop .It's come blank white screen and totally hanged. this problem.

Thanks & Regard
Saleem Mohamed
[protected]

Hi, i am mohamed, i have a probelm in Laptop(acer Aspire 4715Z)
when i boot the laptop .It's come blank white screen and totally hanged. this problem.

Laptop Model no :4715Z Aspire
Serial no :LXAL40C[protected]FF2000

Thanks & Regard
Saleem Mohamed
[protected]

I too have some problem with Acer service. Please visit http://aftersalesserviceindia.blogspot.com/

Dear Sir



This is Gyanendra Yadav, working with Government of Madhya Pradesh, as State MIS Manager in a project.



For my project, I bought a new ACER Aspire4530 laptop on 9th May 2009, Banglore and right after one week the laptop is not working properly like recording audio, webcam is not functioning, and CD ROM makig noice by shaking etc.



I have raised ticket[protected] on[protected] and was told to fix the problem at the nearest Acer service center. I went on[protected] with my laptop at "Compherals" Acer Service Center located at langford road, banglore .



Service center id (ACCID) - COM080 and they have given me a job no. 2241 on 24-06-09 and ask to collect the problems fixed laptop after two days.On reaching to the service center on 27-06-09 I was again told that to come after two more days i.e. on 30-06-09. On contecting "Compherals" I was told that there is a problem in motherboard and they are going to replace it so they are waiting for part from ACER since 10days.



On reaching this day to "Compherals" I was told that my laptop is repaired and ready to collect, when I checked for the problems which i had raised a ticket those are not solved. They did nothing with laptop except wasting my valuable time. I m badly need my laptop to complete one of my important projects.



I would like to know is there any way to handover my laptop back to the acer so that I can opt for other brands ...





Thanks






Gyanendra Yadav

MIS Manager

State Programme Management Unit

(Govt. of Madhya Pradesh)

Tejaswini, Madhya Pradesh

91-[protected]



--- On Tue, 30/6/09, [protected]@acer.co.in <[protected]@acer.co.in> wrote:


From: [protected]@acer.co.in <[protected]@acer.co.in>
Subject: Registration Request is Successful
To: [protected]@yahoo.com
Date: Tuesday, 30 June, 2009, 8:21 AM


Dear Gyanendra Yadav

Your registration request ID Number :4839 has been successfully updated in our database as follows:

Serail No : LXARE0C0198350A8922500
Model : AS4530
Warranty Period : 09/05/2009 to 08/05/2010 (DD/MM/YYYY)
Warranty Type : Standard
Remarks :


Thanks & Regards
AIL Webmaster

complaint acer c.p.u's
your acer injaneers not working to brach office karimnagar.

Hellow
i buy a laptop on september/2008 till now iam facing lot of problems specially batary problems, now the batary is completly gone, that bludy customer care no is not working, this acer people makes my life busy plz help me out.

I HAVE PURCHASED ASPIRE 4520 FROM M/S Baba Infotech P. Ltd. Pune In NO TR/9162 Date 31 /12/2007 On bill itself it is written that one year warrenty Now the problem is that cd drive is not detecting & concern dealer states that warrenty is only for one year So please guide me where to take the issue?
V.P.MAHAJAN
[protected]@gmail.com

Acer Ferrari 4003Wlmi — Acer Products- All defective

Acer is the worst when it comes to after sales service. Also Acer is well-known for its defective products and never makes an effort to improve. Most customers get carried away by its low pricing. But its better spend a little more money and buy a better products of a better brand. Even I own an Acer Ferrari 4003Wlmi. I bought it for Rs.1 Lakh and spent Rs. 35000 in 4 years, only for repairs... even the Warranty extention would cost just a few thousands lesser. But there is no point as the service providers of Acer in bangalore are hopeless. For my horror the Motherboard is out of order now. If i intend to get it repaired i have to go through a lot of metal agony running behind the service provider to repair my laptop. Its better to trash this Acer stuff and buy some other laptop. I will never make the mistake of buying an Acer product again.

Ashwin
0 [protected]

Acer is the worst when it comes to after sales service. Also Acer is well-known for its defective products and never makes an effort to improve. Most customers get carried away by its low pricing. But its better spend a little more money and buy a better products of a better brand. Even I own an Acer Ferrari 4003Wlmi. I bought it for Rs.1 Lakh and spent Rs. 35000 in 4 years, only for repairs... even the Warranty extention would cost just a few thousands lesser. But there is no point as the service providers of Acer in bangalore are hopeless. For my horror the Motherboard is out of order now. If i intend to get it repaired i have to go through a lot of metal agony running behind the service provider to repair my laptop. Its better to trash this Acer stuff and buy some other laptop. I will never make the mistake of buying an Acer product again.

TO
The Customer care ACER INDIA PVT LTD
[protected][protected]
I purchase the acer laptop acer aspire 5920 from synergy information management pvt ltd. jayanagar, bangalore on 5-8-2008and on 5-8-2009 it had some problem.I took it customer service centre in bangalore COMPHERALS IN BANGALORE .THE PHONE IS 41526018/19/20.There the call co-ordinetor found that mother board problem and told me that it has to send it to chennai they will replace it and will be given to u within four days.I dont know what goal mal they did they gave me back after ten days and told me that to charge the battrey for 5 hours after going home and discharge.I did the same way they told.Now the laptop is not all working.Shall I Take this matter to consumer court or let me know your reply as eary as possible. The job no is 2574
P.MURALI (retd BRIGADIER)

acer aspire 4315 — laptop heat

helo sir this subhash from patna i have acer 4315 celeron laptop i have problem .my laptop become hot .so just give me suggesion.



thanks
mo.no.:-[protected]

I had purchased aspire 4170z in nov 07 since then i had no problem, but from last 1month when ever i on my lap top it make high bipping noise. i am right now in mhow MP.Other than tis there is no problem with the laptop.I would request u to fwd me the no of the nearest acer dealer or a online help may be given . In anticipation, major pradeep singh, my mobile no is [protected]

sir would u plaese tell me the price of new TFT display for acer aspire4920..

hi im acer product user.
my acer LCD is notworking proparly.i have display problem with my acer LCD when it switches on, as i push the screen up and down then only it shows the display oyherwise light screen display.LCD model no is AL1916WA & sr no is [protected].so plz register my Complaints & send my a doc no

Yes priyanka. I agree with your posting. I have the same problem with my acer aspire5920 laptop. I bought the same from computer gadgets, bangalore. now it is dead. Problem with mother board. Once i visit the acre service centre and they told me to change the motherboard without checking the laptop. Its realy horrible... Please friends... dont buy acer prodects in yor life...

I purchasd lap top model Aspire 5920 but bill missing please tell my warranty period

Hi...I am Acer customer...Not only Acer but also other companies laptops have overheating.

i purchased a acer laptop it's a 3 months old.this laptop due create many problems
1.oparating systeam currepted
2.under the fan is not working, to much of heat comeing
3.very slow processor
4.bad servive

Hi, i am not able to install Launch Manager software to my laptop and i am using Windows 7 Ultimate, so please help me with this issuse.

To,
The Manager,
Acer .
Sub: - Complaint Letter.

Dear Sir,
I am Srinivas Tirupati want to inform you that on Date: - 08/ 04/08 purchased one laptop of
Model no: - MS2220
ASPIRE 4715/4315 Series
Part no:- MU.AKZ00.002
Language:-EN
On the name of Star Marketing. In that piece there is some technical problem due to that I am facing after every three months similar display problem & whenever I had given to service centre they will not explain any exact solution of this continuous problem & they will charge approx. 1000/- & get three to six days for servicing .
I want to know that it is your technical problem & why you are taking charges from me? And why are you not replacing that fault piece? I saw at your service centre every customer come with facing same problems.
I am sending some latest invoice no . & Date of servicing
1) 22/05/09 Invoice no. : DSKT 9314
2) 03/07/09 Invoice no. : DSKT 9372
3) 14/09/09 Invoice no. : DSKT 9905
4) 09/02/10 Not repaired
Now once again raised same display problem please tell me what can I do
I am requesting to you to solve permanently this problem on primary basis otherwise I am ready to give complaint add in all news paper to “Don’t Purchase acer laptop otherwise ready to face every 3 months display problem & bare your Rs 1000/- & 1 week for service”. Now I am loosing my patience.
So kindly I am requesting to you please do some permanent solution for this.

Thanking You.

Yours truly,

Star Marketing
Srinivas Tirupati
[protected]

Hi Priyanka,

I just read your post. I have an acer laptop and wanted to take it for repair as its hard disk crashed after an accident inside home. The problem you have mentioned is resolved now? Did acer respond to you properly? Did you file any case against acer? What happened?
Please let me know so that I can decide about taking my laptop to acer service center to some one else.

Please do email me @ my email id mentioned.

Thanks in advance.
Triguna M S

Hi,

I am Pragathi kumar, from Guntur district, Andhra pradesh. A couple of months back I bought an acer aspire model no 4736 . From the date of my purchase onwards I didn't the cam for my notebook. Recently, I noticed that, My cam is not working from the purchase date itself.

I tried a lot to my level best, by installing drivers. My book problem wasn't resolved.

What should I do. Can anybody give me the customer care no and email to contact them.



yours truly,
Pragathi kumar yazali.

my acer aspire 5738 laptop hangs when i try to install linux window on it.

ACER the biggest headache one can buy..thats what me and my friends have faced..after i bought this laptop i have tried many a times to getthis problem solved..my screen turns black suddenly and i have to switch off my laptop before i can work again..this problem started a month after i purchased my laptop..the service centre in mangalore is horrible.. they got some part changed but still the problem persists..i'm so fed up that now i dont have any energy left to go and get it checked...the problem with my friend was her motherboard was giving her problem so the service executive again in mangalore got her a new motherboard for Rs.10, 000 but recently we came to know that a new motherboard was never installed instead the old one was repaired...DO YOU THINK WE ARE FOOLS...this is the last time i ever bought an Acer product.To hell with your making our life easier...its making us more and more busy and infuriated as well...if you cannot make your customers happy you may as well shut all the centres and stop making the gadgets...THE SERVICE CENTRE AT PVS CIRCLE MANGALORE IS A BIG FRAUD...BEWARE ALL...

Dear Sir/Madam,
I am ajay saini from delhi, i am using accer lcd 18inch.After 5 days one spot on display automaticaly & after 2 days it. become big & two more spot on screen.I complaint on your coustomer care & my complaint no. is[protected], but still after 20 days no response from your side i am talking with your cst. care executive but he says we can't help you any more & he cut the phone without any reply.Plz. tell me clearly otherwise i will go to consumer court.

What the above customers claim is absolutely true. I made a similar mistake of going for acer lap top. It worked well for 3 months and had frequent hanging problem. Once though shut down properly.refused to boot up next day. I tried my best it did not. Since it was under warranty period i took it to the authorised Acer clinic recommended by their Delhi office. They asked me to come after 2 days saying that it is OS problem. When I phoned up they said it is rectified and under Observation. Next day Iwas told that it is ready and I was asked to collect the laptop. In the presence of the service personnel it did not boot and the engineer told me that now it is hardware problem and hard disk is to be changed. and was asked to come after 4 days.

The behaviour of the personnel sounded equally arrogent and not even polite. I plan to put a sticker on my car " Beware. Please do buy Acer computer. Their service is horrible".

Basumani

Greetings,

My name is Sambhav([protected]@gmail.com)
I truly agree every aspect of this mail. I still curse myself that I bought an Acer Aspire 5580, in September 2007, for 42 grand in Hyderabad. The dealer is Mr. KV Rao.
The dedicated service center is near Swarna Jayanti complex, Dhanaraju Apts, near Ameerpet, Sanjeevareddy road.
The servicing charges have come to 8000 rupees now and will be more as it crashed again after not more than 6 hours o[censored]se.

IT SUCKS !!!

I've tried to use good english, but Acer dosen't understand it.
Even my system overheats itself, and that is the least of the problems. It started screwing up about 6 - 8 months after purchase. I have serviced the thing 3 times in the warranty period. There is a long list of issues and I'll state it all, even if it fills up the server log space.

Just after 5 months, the lcd screen gets permanent dark spots, trust me, no rough handling, and they say they wont replace that.

From day 1, the system becomes a HOTPLATE after about 10 -15 minutes from start-up.

The so called 1.3 mp Webcam, just takes low quality pics, worser than my old 2006 model cellphone, From day 1 if I try to use it as a webcam, or take a video, there is a message - ' webcam is not connected '. I've tried installing the drivers & software umpteen times, from the driver disk provided, and Acer website. I tried with other OS as well, no go whatsoever. Also, the camera connection goes off for the low quality pictures as well, every time u turn it around gently as instructed. The service people don't even pretend to hear this problem. That's more than Pathetic.

The graphic card screwed up twice in the warranty period, got fixed just for a while and is still a problem.

The power button was replaced after about 8 months after purchase, and again after close to one year, got charged well 2nd time.

From the beginning, I have to turn on power before I start the system, or it dosen't detect power, the charging light does not glow, until I restart again. The battery backup time is hardly 90 minutes.

Coming to the main issue, There have been many instances of total system crash, and that is still the problem. If I turn on power button, there are just some white lines appearing on the screen, That's it !!!

The first time, it was on warranty. The second time, the servicing is done and I'm charged well, the third time as well. The fourth time, the serviceman said that the motherboard is gone, and i'll have 2 replace it, which will be 14, 000. Most of the companies give a 4 year warranty on motherboard, not acer. Then I speak not kindly to the serviceman, he considers, charges me 5600 rupees for nothing, gives it back after about 2 months, where he says it was resting in Bangalore. Now, that is criminal. The same way it crashed again after 2 -3 months, I took it to Hyd again, service charges about 600 Rupees. The total charges just for servicing it have come down to about 8000 and more.., excluding travel charges. I didn't use it for sometime as i am working in a different location. My sister started using it, then after 5 times o[censored]se, not more than about 5 - 6 hours, it has crashed again. The same white lines on LCD.

The WORST part is the Customer Support, both online(Acer Website) and On Call. I have sent complaint mails umpteen times, and there is not ONE response mail till now. When I call up my dealer, he just talks for the sake of it, hangs up before I complete, dosen't pick calls.
I guess Acer Corporation here, or everywhere, does not value it's customers right after the purchase is made.

I wish all o[censored]s could pool up and take up the case to the consumer court for necessary action as acer dosen't respond anyways. I don't know about courts and cases, but I will be following up now on the double.

Regards,

Sambhav Dutt Nidamarti
[protected]@gmail.com

dear sir, acer service is very slow so my advise any customer not purched acer company laptop,

regards

your dissgree customer

surendra bansal

dear customer care officer

I bought an acer aspire model no 4736 . Recently, is not working properly the problem is physical memory dump (blue scree error).

serial No. lxpc40c0109160aa2c1601

snid: [protected]

I tried a lot to my level best, by installing drivers. My book problem wasn't resolved.

What should I do. Can anybody give me the customer care no and email to contact them.

pl. reply immediatly

my email id: [protected]@auctuspharma.com
Ph. No. [protected]
s. prem kumar reddy.

Dear Sir,
Sub: Acer 4736z S.No. LXP540C0270030B7DD1601. CASE ID:[protected]
With Reference to the model a complain launched at the toll free number wrt. To the CASE ID:[protected] and the laptop was send to Jaipur service centre. The mentioned problem was songs were playing very slowly and a message was being displayed as hard disk replace in windows 7 and Windows XP got corrupted so many times. This problem also verified by me Devendra Ochani owner of Aakash Computers, Ajmer, but the Jaipur service centre returned back the laptop saying that they had reset the hard disk and there is no need of replacement of hard disk (as per their statement). Note: It was done in the month of December 2010. After a week the customer again came back with the same problem. We again called up Mr. Dinesh Pathak and told him shall we lock the call again but he refused me from getting the call lock by assuring that they will resolve the issue as earliest and told me You just send the laptop and we will replace the hard disk as we have hard disk in the stock. So we send the laptop by courier on 13th Jan 2011 and its delivered on 14th Jan. 2011. We again called up Mr. Dinesh Pathak on 15th Jan. 2011 (Saturday) and he said it is a holiday speak to me on Monday morning. When I called him on Monday near about 4 pm. In this communication again he assured me that I will replace the Hard Disk and send you the laptop by today’s courier. After 15 minutes of this communication he again called me up and told there is not same hard disk as I replaced earlier. First of all when he communicated that he haven’t changed the hard disk how it changed in second time. Second thing who authorized him to take company’s asset without any call no. There are also so many que. Which I want to raise on integrity of Mr. Dinesh Pathak. Mr. Dinesh called the customer and told him that Aakash computers changed the hard disk and called me by saying that customer has changed the hard disk. Another que. Is that this is a systematic service centre of a reputed company then why we received the laptop without seal after repairing from service centre? Why we haven’t received any repair note by stating that what part has been changed or repaired? Nobody can prove verbal statements. Mr. Dinesh Pathak received the Laptop on 14th Jan., 2011 and I got revert on 17th Jan., 2011 when I called him when part was changed why don’t he reverted on priority? Finally he return the laptop to my address which I have received on 19th jan 2011. I have also spoke to Mr. Bharat on toll free No. then he suggested me to mark a mail on this id.
Company will loose its image in market if this will be continued by such people of service center doing work like this and leaving us without proof what work has been done in the laptop and again when the problem arises they deny for warranty. Why cant a the person put a seal on the part (hard disk cover) to proof that this part has been repaired / replace by company’s service centre. Now my simply request with you kindly consider the case and resolve my problem by replacing the Hard Disk of this Laptop on priority.
Kindly revert.
Regards
Devendra Ochani
AAKASH COMPUTERS, AJMER
[protected]

dear sir,
my complaint is my acer laptop (model no. 4741), i3 processor, the hard disk of my laptop is damaged after 6 months of purchase.I bought my laptop from saudi arabia.
plz tell me what can i do????????
& where can i go...

hi, i am ankita from mandsaur. I am using acer laptop with windows 7 . I am getting the message that "Consider replacing your battery", but I have buy the laptop before 1 and half year. What should i do ? Please suggest me...

i am Abdul Bari, Using Acer Experia 5630. my laptop has been getting pee pee sounds when boot is going on...samething continuing...

Dear Sir / Madam,

We had bought one of your Acer Desktop Veriton
with 3 year warranty on Dated 5th, July 2010.
Machine Serial No *AWC23GT164A1360-81LE*

*In one year of time it is repair more than 10 times *

Now it a high time Kindly take your Acer Desktop
we need replacement

The very first day onward the PC is giving me Problem
We had request your company to replace this PC
My case ID no[protected] Dated 7/7/2010
they told it is minor Problem

again our PC got Problem on very next day
Case id no[protected] date 14/07/2010
Case id no[protected] Date 20/07/2010
case id no[protected] date 21/12/2010
Case id no[protected] date 28/01/2011
Case id no[protected] date 16/06/2011
Case id no 36525 date 19/08/2011
(Case id no 85427 date 30/9/2011 is time you co.engineer take Mother Board
till today no reply on call
IT shame on Acer company 15 days no call no motherboard

*All my work on PC I had losing my data every & losing my business also
Now The Acer has to pay me the compassion. *

If this time your co will no replace our PC Immediately
we will take action against of Acer LTD

Reply me Immediately

Harvinder Singh


--
Harvvinder Properties

[protected]

i am ajay teraiya from rajkot. i am using acer 5755 laptop
part no-LX.RPV0C.016
SR NO-LXRPV0CO16127233FA1601
BILL NO -R/828
PURCHASE DATE 28/09/2011
MOBLE CARE SERVICE
TAGOR ROAD
RAJKOT.


ID NO[protected] DATE 07/03/2012
MY LAPTOP IN KEYBORD IT IS NO WORKING. THEN A COMPLAINT IN ACER CARE. THE COMPANY IS NO RESPONS. I AM COMPAINT ON COMPANY.

Sir
My name is Ajay Kumar Singh .I had bought ACER Aspire one d257 model in Dec2011 from Diamonds Computers, Sanjay Place Agra. My Acer notebook is Creating problem from starting onwards after purchasing from 20-25 day. its battery after consumption of 65-70% ( i.e. remaining of 30-25% of charging) automatic goes switched OFF/Hybernate mode. when i try to switch ON again it does not get ON. when i Plugged ON for charging then it is able to switched ON and at that time Battery Shows 5-6% Charging. i have visited 5-6 time Service Centre Digital Care Agra (UP) for this problem and still visiting but problem Still persists. Service centre is telling that they have replace Battery but Still problem persists.MY current CASE ID :[protected]. i am getting frustrated by going again and again. kindly replace or Change my Notebook.
My previous Case ID:[protected] and[protected].
Thanks

Dear Shri Bhaseen
I purchased Accer Aspire 5733 laptop from your shop on 21/10/2011.SL no LXRN 50CO30131 OE 42A1601.
Vide you challan no 1283 . This laptop is not working since two days. On diagnostict it shows Hardware problem. Computer Windows are not opening. Hence kindly advice what I have to do. I am at london and become helpless. Your reply is soliciated.
Thanks
Vijay Kumar Gupta

Desctop complant

1Working ok but on time stucked and shuttdown aoutomatic 2 asked passwoed any time

THANKS

plz give me the address of customer care centre of acer laptops in new delhi or in panipat
plzzzzzzzzzzz
its urgent..
i am suffering with a lot of problems
help me...

I have this type of laptop. Now, the laptop battery last only half a hour so I got a battery from http://www.batterygoshop.co.uk/acer/aspire-4520-battery.htm . I hope it can help you.

Dear ir Pls Let Me know the service center Addres of Acer Laptop at Panipat. Sir i have Acer Laptop No.Extensa 4620Z. In that i am faceing problem In Laptop Key Bord Even In My On of Button. That Is not working So i want service of my Lap Top So pls Let me Know & Help o[censored]r Costomer As soon as Pocieble.

Please give me service center of Acer laptops in vadodara.

sir/mam pls inform me about any service station ofacer laptops inandheri/vile parle/bandra
waiting for your reply

I would like to hav the address for the acer service station in mumbai. my screen flap is very loose and my display dissappears frequently.

acer laptop, model:-extansa — delaying in the service

i had purchased acer aptop model name is extansa. my laptop is in the warranty period. i had admit my complaint of the switches and the battery backup problem in the local acer service center in aurangabad, maharastra 3 month before. But there is no action taken by the local service center and the main service center of the acer. now there is another problem created one month before in the laptop is that the dvd drive is not working properly but i am suspicious to again add this complaint because of delaying. so sir i request to you please attention on my complaint and try to give 3 month extended warranty on the battery and another parts of the battery.

except: all the parts of the laptop, because i am not able to use the laptop properly.

extended 3 months warranty to all the parts of laptop.

i want to knw about d authorised service station of acer in mumbai.help me plz...its really urgent

The laptop is cool. I purchase a new from dell. However, The battery of running time is too low. I bought new one from http://www.adapterlist.com/acer/um08b72.htm . Does anyone have this problem?

plz give me the address of customer care centre of acer laptops in new delhi or in panipat
plzzzzzzzzzzz
its urgent..
i am suffering with a lot of problems
help me...

Dear Sir I have purchase aspire 5740 one month ago. the laptop satrting beeping & vibrating after starting after half an hour the laptop please send the the service centre address near the panipat (haryana)

Thank You

Dear all,

Its my humble request to don't purchase acer laptop as i purchase it and continuously going to service center and not getting my problem solved.
one of the poor service provider in india
raswender kumar

I am also having the same Acer Extensa-4220 model Laptop, I am using it since 1 year, till date i did'nt had such problem.

Its fantastic and good laptop. I had upgraded the RAM to 2GB 800Mhz. And its working fine.

I[censored] have any updates please mail: ansari.[protected]@gmail.com

Acer — restarting

System shut downs automatically while working. once it shutdown it will not restart for day.

contact no:[protected] office.
Kabeer :[protected] (S I T C)

sholud be corrected early as possible

Hi

Myself Shatrugna Deshmukh from Mumbai

Address : C/3/1, Hanjer Nagar, J M Road, Andheri (e) Mumbai - 400093
Purchase date of the Product : 18/06/2008
Model No. Aspire 4720Z
Serial No : LXAL80Y[protected]C82500
Retailer : Reliance Digital Retail Ltd (Vashi)

Complaint 1) In the month of August'08 - Problem of Hanging
Action Taken : Some Setting done and return back the laptop by reliance digital retail limited

Complaint 2 (695)) Problem Dead - Complaint Deposited to Service Centre Acer Vashi
Action Taken : After 20 Days Mother Board Replaced and given

Complaint 3 (1072) ) In month of November'08 DVD writer Stopped working.
Action Taken : Repalced the DVD writer. After 7 days.

Complaint 4) Now from last 5 days when i put on the laptop without Charging on the Display goes off.


Now I do not want to get it repaired if you guys have certain care and want your customer should not suffer like me pls give me the replacement for this defective piece.

As i have got patiently replaced Mother board, DVD Writer i do not now what else is left in the laptop.

Let me not undergo the pain, With in 6 months i am facing so many problems how can i use this lsptop in future.

Hoping and wating for your reply.

Regards,
Shatrugna Deshmukh
Contact Number : [protected]

acer 4720z — Powers off then stays off

my aspire 4720z powers on only on a gud day, once its on, it works smoothly, then suddenly it goes off even tho it has 2hrs batt left. then it wont power up for days again. im very unhappy for im in jhb south africa and no one here is able 2 assist me.help

i am using acer extenza 4620 laptop
the main problem is that its power on button doesnt work properly
i have given it for repair a month ago
it worked for few day neatly, now it went down again

i am also using the same model, and i have also provided by icfaitech hyderabad,

actually this problem is coming bcoz the power button is just above the fan, due to which dust get deposited there very much, and so disabaling the function of power key.

i am using acer extenza 4620 laptop
the main problem is that its power on button doesnt work properly.often it work when we give much stress on the power switch .what is the problem

My Acer 4620Z has the same problem. I have not taken it apart yet to check, but I thank you for the information regarding dust accumulation.

i am also using acer extensa 4620 for the past two years, now i am having problems with the power on / off switch, i believe it is because of dust problem.

I am using a Acer Extansa 4620 laptop, i am also having the same problem with my power button. Once I switched off the machine now I can to turn it bock on I am working in a office and I need my laptop badly for my work can any 1 give me a solution for this power button problem. I am not recommending any one to buy Acer laptops they are not offering any configurations to me made when we are perching the laptop and lots of manufacturing flats are there.

Thank you every much.

dear all,
Acer is world stupid and cheater organization, its so simple its rate are low but approx equivalent to others, I was using acer laptop acer extensa 4620. Now i am switch to hp.

Care full acer is know all problem and all new system have same problem.

SAM,

i think there will be videos in youtube how to set power button problems. some rust wilb used to form below the power button because of our fingers wetness.

after opening the laptop take off that rust with keroscene/petrol by scratching it with some narrow& flat surface. then keep it as it is and check it wil work..

I think it will solve ur issues..

Sunil Kumar Hibare
[protected]@gmail.com

I'm using the same lap, which is not switching on properly. I read your above posts friends. This is not about for dust contamination, because In 4620 model Switch is in top right corner &amp; cooling fan is in left corner, then how it could be contaminate.

Ask them to replace and even if they dont agree then u have consumer form.coz u have paid for it.some ppl will say that u shldnt go with legal actions however u can ask for damage from d company.And especailly make afford to take it in writting, coz it will be written proof for u.

Dear..
Its not fault of laptop.. its that your system is infected with virus and misconfigured..
I bet upon it..
also, from your post it appears you have limited computer knowledge..so first show it to some friend who is computer geek..

Hi,
i am using the same product from last 3 months. its a gr8 one and price tag is good compare to other manufacturer of the same configuration . i am able to run high end graphic games, dual boot and visualization software till now i don't face any problem with my system. it is fast compare to my friends Compaq machine. you should re install the OS from the recovery CD provided with the laptop. may that will solve the problem and for free and worthy anti virus download avast home edition it is free of cost (just you have to register you email id for code)

Link - www.avast.com

Direct download link - http://www.avast.com/eng/download-avast-home.html


Thanks & Regards

beta start using Linux, , ,

it seems u have been payed by some other company...

coz in all the forums u r the only 1 with complaints...

i[censored] cant help people dont misguide them

Don't loose heart .There is no problem with system.Primarily I believe the system came with LINUX preloaded and you loaded Xp or Vista later.
Case-1-If yes then check if you have a proper antivirus or not, if you don't have an antivirus first download AVAST and install on your system, create boot time scan which the antivirus asks for, by default after first installation .Restart the system and let the antivirus scan the system and try curing all infected files found.If it doesn't help check in task manager that any program is using more processor time(processor usage) then needed.
Case-2-If no(Vista preloaded) the check if all the drivers are installed properly or not.Then try the first step(mentioned before).
If nothing helps then take the Laptop to the service center or retailer, don't tell them the real problem, just ask them to Power on the PC them selves, just tell them that the PC is not booting at times and ask them to check if there is any problem and act as if you don't know anything about the problem.
Make sure you are using a genuine windows or else the customer care or the dealer will not help you.They'll just say that if you use a genuine windows the problem will be solved.

Please learn some basics of PC hardware and trouble shooting. The more you experiment, the more you learn, trust me, I have seen people using lappies for 5 years without a clue of what OS they are using.I'd assume that you know that much at least.And before going to the customer care gain a minimal knowledge of you hardware so that if they ask some thing then you can save your back.

I have helped my friends buy ACER 4520 and 4530 both and believe me the Games which my 1.5 GB 64 athlon 128MB grafix card couldn't run, these laptops were able to run pretty smooth.I loaded both the notebooks with loads of customisation tools which use lots of system resources and make windows vista look like outdated old model OS. I played NFS Most wanted and NFS Carbon at highest specs connecting the laptop (4520 model and 4530 was even better) to my projector .
Mail me in case you need any help.

boss...

format your hard disk for removing linux and then install windows or whatever os you are using as the linux which comes with acer is not out of box!

is that you that doesn't know how to use it
i'm using with it
Acer 4530 is good
only the dump like you who doesn't know how to use it!
Read all the comment above and try to work it up

I just installed XP on my acer 4530. I got all drivers installed and run. But still 1 hardware under PCI has "processor" with yellow flag saying driver not correctly installed. Im not sure what driver it preferred as all drivers are installed ( I think).
and then when I installed avast the system wont accept.it just stop wont continue with installation process. tried installed AVG. installed ok but it not working ok cause it treated most of my exe files as virus. I found winamp and webcam exe file missing and some dll files also missing after AVG caught them and treated them as virus and put them in its save placed.
please anyone help me?

thanks.

i have acer 4530, and i have problem about system camera.so...don't buy acer produc

If there is any hardware problem sure you can get it fixed .the laptops usually comes with at least 1 year warranty .As somebody said in this post above i seriously doubt that some marketing rivals are on loose.
As with the configuration i think its the best one (for gamers) available for cheaper price.i am looking forward to buy this laptop.Lengthy system boot times can be caused by the following reasons.
1> the loading o[censored]nwanted windows services,
2>many programs getting initialized on start up,
3>or due to virus or Trojan infections,
first problem can be solved by disabling unwanted services(search the web on how to disable services.. its easy).uninstall unnecessary programs to increase boot speed .scan with Trojan hunters like a-squared or Avira.
only this much can be the cause on software side.
if your laptop is making heavy krrrrr..!! krrrrr..! sound it must be hard disc problem which can also apparently slow down the system.get it fixed from the vendor if you thing the problem is with hard disc, as it can only get worse..

Though I dont have a good opinion on Acer, they make lousy laptops and customer care is pathetic (all due to 2 year long experience). I read good reviews of the Acer 4530. I recommend like others have said, a thorough check using Avast antivirus, check for driver updates. I hope you get this rectified. Best thing would be to take it back to the place you bought it from.
Regards,
Ravi

i disagree. i have an aver 4530 laptop and it never dissappointed me. It runs fast and runs all the applications i need. i can even play nfs undercover and run adobe photoshop cs4 flawlessly. maybe the problem is how you use your computer. your notebook may have an infiltration. and another is that HP has a very bad customer service and the lenovo notebooks are very expensive for a very crappy spec.

I have also 4530 I m satisfy with it. It perform very good task like gaming, Animation Design with chief cost.
Other company can not provide this configuration at this price so it is best for high graphic application.
I m student of B.E. IT my friends also using this models they are:-
Imran
Tabrez
They also satisfy

i bought same laptop at Rs. 30500, last year, i came to notice that the left speaker is not working properly, i took it to the service center they approved that the speaker is malfunctioning and i take the laptop to the dealer and belive me they at the time replace and give me the new laptop. And the laptop is working fine till now. And its better and reasonable than other laptops, and it is very worth to me because i njoy many latest game on it... :)
If you have prob than call on the acer call center no. or visit to the nearest service center.

Go and throw your notebook in the dust bin !!!

my problem with my acer 4530 is with regards to its camera. it malfunctions. i recently reinstalled it with the suyin driver provided at the acer euro site and after installation, the camera worked. however, after i reboot the system, it no longer works. so, i tried reinstalling it but the same thing again happens. what do you think is the problem?

Oh!! God it is Excellent laptop with good configuration... i sugessted go through everyone..

mas dap, , laptopq kl stannd by koq g bs d nylain lg y???tu knp???

I am really lookin forward 2 buy this laptop. But its not available in acer malls delhi. I found 1 at ezone laxmi nagar. Should i buy that display piece 4m ezone? R ezones trustworthy? Pls help.

Look, 4530 in me was very great enough for gaming and also 3D rendering, i've upgraded my 4530 into 4 GB RAM, and it run smoothly, and i think it's rarely cheap enough for it's specs, unless the problem of webcam that i can't fix till now XD

cjhfdjfdjfdjfh

Acer — about the laptop purchased of your company

Respected Sir,
I had purchsed a laptop (description is given below) of your company
from a shop (detail is given below) in which following problem (descripted at the end)was
occured in the warranty period.when the problem was solved by the service center o[censored]r company throgh the
shop from which it was purchased.The problem was reoccured within warranty period with some
new problems with bad service provided by ur service center.
The Problems were carelessly solved and new problems arrised and the unit is carelessly
handled,the shopkeeper is not responding to my Queries and he didn't accepted my written complaint.
I am a student and not having enough time and money to solve the increasing problems
again and again in the whole unit, i am not satisfied by the faulty laptop sold by the shopkeeper
and careless service provided by ur service center.If the unit is showing the increasing problems in it,
within the warranty period then it shows the carelessness o[censored]r company and to decrease the name o[censored]r
company ur service centers are working hard,it shows how careless ur company is,with customers satisfaction.
I want the whole unit is replaced by another unit with no fault in it.
I hope u will seriously pay attention to this complaint because i[censored] wont reply
or if i wont get satisfied by ur reply or service then i will go to the Consumer Court.

Description of the laptop:
Company name: Acer (Aspire 5920)
S/N:LXAKV0C0388300E0972500
Model No:ZD1

Detail of the Shop:
COMPUTER SHOPEE
Shop No 4, Jadhav Market, M.G.Road, Nasik.422001
Phone No.[protected]

Problems:
1 :Screen is fluctuating. (After solving this problem )
2 :again the above problem is occured with following new problems
3 :Lines on the display of the camera which affects the image captured
and video recorded by this camera.
4 :When we move the screen of the laptop towards up(to open it)or downside(to close it)
there is a sound at speaker of the laptop.
5 :The laptop was handled carelessly because its keyboard was blackened(colour of keyboard is white)
after servicing it.
6 :There is a loose fitting of the laptop after the servicing.

Alongwith this complaint images of:
1:Picture of faulty fitting




Your's faithfully,
GOPI A. MORELLU

Acer PC — unsatisfactory performance of Acer PC

i bought an acer PC package comprising (1) CPU IE3460 (320 GB) (2) monitor 19" W TFT (3) Zebronics Power UPS U-101 (4) Zeb 10 (HMV H/P Basic from Dotcom Computer, Shanti Colony, Chennai on 10.7.2008. The sound system was finally installed on 20.10.08 by another agent VB IT Care as the CD supplied along with the PC was NOT READING. The technician installed sound with his CD.

Just after warranty period of 1 year (this is not mentioned anywhere but only mentioned orally) is over the PC started giving problems. It started switching off suddenly without warning and will restart only after sometime. Since Dotcom's charges for service is higher I took the machine to my regular service centre (they charge only Rs.100 against Rs.350/- by Dotcom). It was found that the 'fan' had packed up and I had to replace the same. I wrote to Acer but they refute the charge but hide under the warranty provision.

A few days it was found that the UPS is working properly. It switches off when a power failure occurs and does not retain power even for a few minutes. I wrote to Zebronics who advised me to bring it to their office which I will be doing tomorrow.

Since few days the DVD drive started giving problems. it does not read but also creates terrible noise.

I have also alerted the Tamil Nadu Consumer Helpline.

I wrote regd letter to Acer and sent email messages to Zebronics. Is it necessary that I send copies of letters and emails to 'Dotcom Computer' from where I purchased the PC package? Pls advise
Ramakrishnan

I have also the acer 4530, preloaded linpus linux but currently there is no linux i format it.But i want to install linux no. of time i tried but i cant get a success to install linux RHEL5, so please help i want to install it urgently...

i have acer 4530. from the day one my mouse is not working. in a same port if i use pen drive, its detecting. even my inbuilt camera also not working. this problem i shown to sales team. they wouldn't do anything. pls help me.

My self Ishtiyaq Ahmad and I am working in HAL ( Hindustan Aeronautics Limited) at Lucknow Division, a company of fighter iarcraft production.
I bought an acer Desktop (complete Package) from PSS Pace Support Services, B-04 Indradeep Complex, fizabad road, Lucknow-226016, The system was installed properly at A-1127, HAL Township (New Colony), Lucknow-226016.
But sound system was not working, I comlained and comlain was attend by BIPS SYSTEMS LIMITED, Finally he change the Mother Board, during changing the mother board the USB Port was short and there was 3 paen drive damaged. I told the person but he aws not care. 2 pen drive damzed by the BIPS's person.

After all I was Comlain dated 11/03/10 for USB port. and complain No. is[protected]. there was a blunder mistake of communication. The person who attend the complain dated13/03/10 told me that there is a complain of KEY Board. He brought a Key Board with him. So that My problem is as it is. he just return witout slved my problem. there is a wastage of time both.

Please try to solved my problem. Your best regards.

Ishtiyaq Ahmad
A-1127, HAL Township
New Colony,
Lucknow-226016

.

hi,
i have been using acer 4530 for last one year and i haven't had any problem so far.
I have installed XP SP2 and all drivers were loaded by the person where i bought the laptop. all buttons and hardware works very well. i had installed NetProtector Antivirus. It is cheap, fast and effective. Don't go by brand names in antivirus.
1) Long startup time ?
Remove all usb and SD cards as well as the dummy card inside the SD card slot. The dummy card is used to cover the slot from dust. But remove it when you start ur laptop.
My laptop startup time is less than 1 min !!
2) If desktop has loaded, but can't see icons?
Remove all unnecessary startup files using
http://free.antivirus.com/hijackthis/
It is not anti virus. But, it will show all files that are being loaded at the start. remove unwanted.

Acer — bad performance of product

i have purchased acer latop model travelmet5370
from day one onwards it is harrasing/not functioning well ,
when i complained the same , the service enginner explained that you have to habituate for the product then you may feel well and explained better way though toll free service.

however i have booked a complaint about screen problem
nearly 20 days gone still i am waiting for spares .

ACER 4530 LAPTOP — START WITH POWER ONLY

Respected Sir,

This is to inform you that i had purchased the laptop ACER 4530 on dt.24.10.2009 from your dealer M/s.Netline Infotech,527-R,First Floor Front,City Tower,Model Town,Ludhiana. vide there Bill/Sr.no.2296 Dt.24.10.09.Now from the last two months my laptop`s battery backup is almost nil & it starts with direct power only.Sir,I have already lodged the complaint to your dealer but i am sorry to say that i have not received any single respond from the dealer.Sometime I think that my deceison was wrong when i had purchased the laptop from this dealer.

Sir, your company and your brand is very highly reputed so please look after this matter as early as possible.

With Thanks

Neha Arora
162-R, Model Town,
Ludhiana.
[protected]
[protected]

Acer — Spekers not working

Borh spekers not working. wher can I get new ones???? Thanks

Acer aspire4720z laptop — on speaker is not working

i m shu bham plz repare my laptop speaker because rightside speaker of my laptop is not wrkin plz come in my home and repare it thanyou

Mine is ACER aspire 4530. The problem is the same as yours. Acer as a company is very poor at giving service to its customers believe me my laptop started giving problem from the first day of purchase!!. Naturally it was under warranty terms & agreement. I applied for the replacement and to my shock the new replaced speaker also stopped working after a week. I then applied for another replacement; The company did not respond for 2months after which I decided to move to consumer forum and gave them a notice. The company promptly sent me a replacement speakers. This time the new speaker was defective as well. Then they said a Technician would come personally at my residence to replace it. On may 13th 09 my laptop Shut done while i was woking on MS excel and is completely DEAD. The technician came to my place to replace the spaekers but Im in no mood to change the spakers now. I want a Total replacement of the model.
Im currently building up a case against acer and its regional manager of north Bengal. These people should be behind bars for cheating consumers and selling Products that don't meet the quality standards as specified by the law.

I have just purchase a new ACER Laptop Aspire 4720Z... The notebook worked fine for a month, then .the DVD Drive stopped working. A week later the battery showed signs of getting discharged immediately. Took the notebook to the service center in Andheri (Mumbai) where they replaced the DVD Writer. For the battery I was told I have to download some applications and then the battery would work fine. It's been 3 weeks already I have downloaded the application, but the problem still persists. When i contacted the helpline number, they said, someone will get back to me in a week's time. It's more than than 2 weeks now and there is no sign of that phone call.

The service centre says they cannot touch the laptop until they get instructions from the service center.

Now being a customer, I would like to know... HOW MUCH TIME DOES IT TAKE TO SOLVE A COMPLAINT. If this is the pace at which Acer is operating, I am sure you will go down in history for the slowest customer support provider... !!

Three cheers Acer... still waiting for a reply,

Craig Fernandes
CEO / Dreamhome Relocation's, Mumbai
Mob: [protected]

Acer Laptop No. Aspire5573znwxmi, my laptop is not working properly after working few minutes it 's automatically is going to hang, plz tell me what to do.

Dear All,


in this case i can say that, Many Companies give 1 year Warranty but they fail or avoid quality service.
If your Purchaing Accer Laptop which is less costly as compair to HP and Dell or Compaque.

That mean you are not looking for Quality Service and Product but Product which is cost effective, in this case it is bound to get bad after sales Service from company to reduce Cost for Company.

Many of Service Centers are run on Franchise Base and company dont handle or see how they give sevice to Customer.

to get things work in time and Proper, don't see or use warranty given by company. Simple Cont any good Laptop Repair Shop or Person.


Regards
Umesh

Umesh is correct. The big problem is no companies are giving direct service to its customers. for more details and discussions Please visit http://aftersalesserviceindia.blogspot.com/

Wow such a ridiculous service by acer in the Czech Republic. I have 4270 which it should be good notebook price for this notebook is 1500 $ which is not cheap. After 2 years and 3 days this mean after warranty with 3 days computer start to be stupid. Not working well. As usual I contact the service and first question is are you in warranty period or not I said I'm not so they told me I have to call for the normal line not toll-free I asked for the number, when I tried to call answer was this number is not exist. I went back to the lady and I said Please please do something, finally she accepted my request. First wave after 10 days the notebook is back. They said HD+optical device coast was 320 $ and the cover for the HD wasn't well closed. Windows with different language than it was even if I'm it expert as we expect Acer service I should know what is inside.2 Days and I return the notebook to be fixed. This time was fast only 4 days. Seems fine, another 2 days and the same problem this was since 10-04-09 until now the problem it's not fixed yet. During this period I have to check from time to time and with each phone call they said we are waiting for spare pare and we don't know when it will come. One of the nice guys there talked to me that they fixed badly and I can write request to return for me money back. Smart guys there they said after I wrote to the CEO of the acer company they are able to give me what I had paid for the service and immediately I will have my notebook not repaired or I have to shut up and wait. I wrote too many complaints but nobody acts positively. So I don't recommend to any smart person to even think to buy Acer for all above reasons. Just make sure of the brand No acer any more even if it will be for free. I hope one of those who take care of this company to read this and takes owner ship to react effectively on my concerning

Acer — Battery backup is very poor

My laptop battery back up is very poor.

Laptop no. LXE900C[protected] (Extensa 4620)

I totally agree with people able. I ahve a Acer Notebook and have faced very bad servicing. During its initial warranty days the note book suffered 2 motherbroard changes. I went in for a extended warranty and ahev been facing problems on a regular basis.

Acer should do something about its quaitity and service backup.

Bad company, worse product and worst service should be the logo for companies like ACER

Sandeep Goel
[protected]

Dear All,
I purchased a new ACER Laptop Extensa4620... it worked properly for a month, then .the DVD Drive stopped working and battery backup became very low upto 45 minutes. I complained to costumer care for both problems.they people register my compaint with case ID is[protected] and case reference no 2444.they accept complaint only for DVD not for battery backup.For Battery problem they told if backup remains less then half an hour then only they will register backup complaint.while at the time of purchasing company tells for 3 hours battery backup.

While they told some instructions for raise backup and i followed them but still problem is there.For DVD problem i took service center in Laxmi Nagar Distinct Center-Delhi on 03rd Augest 2009.They people told me to replace DVD Drive within 3 days.now more than 10 days are already past.I contacted to them for 5-6 times but they took so many excuses like : concerning person is not available, He/She is busy in some other work.. so and so.No proper response.
I am still suffering if they want many months or years then tell me clearly or tell wheather it is possible or not from their end, but why they are hanging me so long.

Now, according to me ACCER IS MUST STOP PROMISING TO PROVIDE SERVICE AFTER SELL BECOZ ACCER IS POOR AT THE TIME OF MANUFACTURING AND SERVICING.

ACCER is very BAD company and Worst Service.

POOR ACCER.

Manish Bansal
Pandav Nagar, Delhi
[protected]

i agree with you. ACER is worst company as quality and service wise. i am facing a lot of problem .

i am totally agree with the complaints.

I regret not having visited this portal on Acer complaints, earlier. Now, I end up joining this list of highly dissatisfied owners of Acer Laptops.

Can we not join hands to form a joint forum and present our case on poor quality and service of Acer India. How on earth are they positioned as Brand#2 in Computers??

Just some feedback on a recent purchase of a Lenovo G450 laptop and wondering what other folks have also experienced.

I just recently was searching for ‘laptop deals’ on Google and came across a site – www.staplesfuture.com and found some great deals. I was able to compare the best suitable buy between Sony, HP, Acer, Lenovo and Compaq.

They apparently do have the best deals at the lowest prices at their various stores located all over India.

For more Info Check this site: http://www.staplesfuture.com/techpromo2010/signup.html

I purchased an acer aspire 5740g on august 23rd 2010. It cost me 43, 990 inr. earlier this year in may 2011 i extended my warranty uptill 23rd august 2013 at the cost of 4000inr.
My laptop suddenly stopped working on 20th october 2011 and i gave it to the acer customer care : Reverse technologies andheri(E), mumbai on 26th october.
they informed me that motherboard has to be replaced and placed an order for it on 26th october itself. now its been 18 days and they keep giving excuses as to not having the part and ordering it from abroad (taiwan). if they do not have a replacement motherboard in india then should i not be entitled to a replacement laptop? whhy should i wait 25 days just to replace a part which they have claimed they don't have with them?

i would really like to file a case against the acer customer service. please help me on the procedure and people facing similar problems or who have faced earlier could also please lend some suppport.
regards
Dr.yashwin

acer laptops and desktops — service is too bad n product is worse th

Product is very very bad n service u know it after knowing that I just attach it at the midnight 1 o'clock too bad

i have purchase acer desktop from Kottakkal Pentron, for my kottakkal office and make the full payment on september 2008, they dispactched me the desktop but there is two major problem in the desktop one is operationg system is not properly installed and the hard disk connection shows error sometimes in working from the first time onwards, i have launched the complain to the acer kottakkal office, Pentron- but no responce, and till now they never solve my problem. So kindly take necessery actions against them

Acer Laptop - 4710 — Defective piece handed over

Dear sir,
I bought acer laptop model number 4710 in october 2007 from one of the authorized dealer of east delhi after few months of purchase it start to show problems. as the laptop in warranty period I send it to service center they said the mother board have got some problem they took almost 15 days to get it repaired after that its speaker gone, it is almost fifth time in last 9 months that i had send it to service center for repairing, each month it have got some new problem, and when you talk to dealer he never take me or my problem seriously. i had invested almost 40, 000 rupees in buying that system, since the day of buying i am facing problem each day. Sometimes I feel that I got cheated as this model is defective otherwise how come a new machine have got problem each day.
I suffering each day mentally because of this, I have lots of work to do but each day I have to go Acer service center with my problem becoz of that my personal work is also affecting.
Kindly do the needful
Thanks & regards
Sunil kumar Tomer
[protected]
[protected]

NOTICE
By R.P.A.D.


To,
1. The Managing Director,
Computer Home Pvt. Ltd.,
Archana-Aboli, 850/8 AB,
Manas Lane,
Off Bhandarkar Road,
Pune – 411 004.

2 The Managing Director,
Acer India (Pvt.) Ltd.
No.205, Picaso Plaza,
Kondhawa Kh., Kondhawa Road,
Pune – 411 048.

Sirs,
Under the instructions of my client, Mr. Santosh Kumar, IT Director, Indira Group of Institutes Pune, having its office at S.No.85/5A, New Pune Mumbai Highway, Tathawade, Pune and being authorized by him in this behalf, I am addressing you this notice, the contents whereof you may please note.

1. My client states that, No.1 of you is the authorized dealer of Acer India (Pvt.) Ltd. While No.2 of you are the manufacturer of variety of range of electronic goods including LCD Projectors, etc..

2. My client is an Educational Institute running various management courses at the above address.

3. My client states that, in the year 2006, for the purpose of carrying out its educational activities, my client was in need of some projectors and therefore had placed a Purchase Order bearing No. IIMP/Comp/06/28 on 22/08/2006 and Purchase Order bearing No. ISBS/Comp/06/13 dated on 22/08/2006 with No.1 of you. Accordingly, under the said Purchase Order my client had intended to purchase

i) Acer Projector PD 723 3100 ANSI Lumens Qty. 5 Nos.
ii) Wireless Dongle Qty. 3 Nos.
iii) Ceiling Mount Kit including cables and fitting Qty. 3 Nos.

The said Purchase order was received by you on 23/08/2006 and accordingly you had dispatched the aforesaid equipments bearings Sr. Nos.
1) SARATHYA CAMPUS - EYJ2961W[protected]
2) ABHINAVAN CAMPUS - EYJ2901W[protected]
3) ABHINAVAN CAMPUS - EYJ2901WO[protected]
4) TAPASYA CAMPUS - EYJ2901WO[protected]
5) TAPASYA CAMPUS - EYJ2901WO[protected]

and on the same date an invoice for an amount of Rs.7, 70, 401/- was raised by you favouring my client.

4. My client states that my client during the period 19/10/2006 to 31/10/2006 made the payment of entire amount under the said invoice to No.1 of you
5. My client states that all the said equipments are under the warranty for a period of 3 years from the date of purchase thereof.

6. My client states that after purchase of the said projectors my client has till today been hardly able to use the said projectors as the following projectors have developed serious problems in their functioning and the same are specifically described below.

Sr.No. Date LCD Model Name Serial No. Problem
1 11/05/2007 PD726 Projector EYJ2901W[protected] Project Powers off after sometime
2 11/07/2007 PD726 Projector EYJ2901W05636
[protected]
No Display

3 24/08/2007 PD726 Projector EYJ2901W05636
[protected] Project powers off after sometime.
4 17/10/2007 PD726 Projector EYJ2901W05636
[protected] Project Powers off after sometime

7. My client states that, on several occasions, when my client tried to demonstrate certain films/files to its students/committee members, through the projector bearing No._________________, it automatically stopped functioning as a result of which my client was left with no alternative but to postpone its demonstrations.

8. My client states that from time to time my client had brought to your notice the aforesaid problems and had asked to get the same repaired or replaced and accordingly the said machines were sent to you on 11/05/07, 11/07/07, 24/08/07 and 17/10/07.

9. My client states that, despite of the assurance given by you every time that, the said machines will function properly, there seems to be no improvements in the functioning of the said machines. In fact, on the contrary, the said machines have now become totally useless as most of the times, the said machines completely out of order.

10.My client states that, when my client tried to contact you for informing you about the malfunctioning of the aforesaid machines and asking him to replace the said projectors for the same being within the warranty period, you have tried to shed your responsibility by stating that, the said since the said machines not functioning properly they are required to be replaced and that, No.2 of you only can give you the replacement and that, now No.1 of you do not is not supposed to do anything with the said machines.

11.My client states that, my client was greatly surprised by your said casual approach. However, still my client persistently tried to convince No.1 of you about the malfunctioning of the said machines and complain about the hardships faced by you, however you gave no response to the same nor took cognizance of the said complaint of my client. In fact, you have asked my client to get the same repaired from Bangalore directly.

12. My client states that, my client has carried out a series of correspondence regarding the subject matter with all of No.1 of you and also there are exchange of various correspondence between No.1 of you and my client, however the same has no results to my client.

13. My client states that, No.1 of you were under the legal obligation to repair the said LCD projectors of my client with utmost care and sincerity and to the satisfaction of my client, however, by your act of flatly refusing to carry out any repairs and asking my client to directly get the said machines repaired from Bangalore you have showed a casual approach towards responsibilities of repairing and/or replacing the said machines and deficiency in rendering the services to my client who happens to be your consumer.

14. In the light of the abovementioned facts and circumstances, my client hereby asks you to replace the said machines with a new one failing which you shall be required to compensate my client with Rs.25, 00, 000/- towards the loss and hardships caused to my client and Rs.10, 00, 000/- for the loss of reputation of my client and Rs.15, 00, 000/- towards mental agony caused to my client due to the non-functioning of the said machines.

15. My client states that, my client has further instructed to call upon you that, in case of your failure to replace the said machines with the new ones or pay the amounts as mentioned above towards loss and hardships and for the loss of reputation of my client and towards mental agony caused to my client, my client will be constrained to initiate file necessary complaint before the State Consumer Forum against you, entirely on your own risk, as to the cost and consequences of the same, including the cost of this notice, Rs.5, 000/- which you may please note.

hi
sir i purchased a laptop on saturday,[protected] and then i came home, when i used my laptop on 16-08-09 then i found the the "L" key of the keyboard was broken.

so on 17-08-09 i went to the shop from where i have purchased the laptop and enquired about this matter, they asked me to go to the service center, and when i went there they said me that i have to pay Rs500/- for the replacement of keyboard which originally came broken to me by ACER. so as being a customer of acer i want assistance in this matter, and i am pretty much disturbed by having a defective laptop in my hand.

the laptop model is acer aspire 5738,

Not providing warranty service

Acer Case iD 30597i and 353217i both case id is for same product and same complain and I have not get service to my laptop
they say my warrenty date is expire but it is up to[protected]

sir/madam,

Myself suvendu working in a IT company at chennai, i want to purchase a ACER laptop, but i am unable to find a shop in chennai, even i dont have any idea about acer laptop model,
can anybody suggest me regarding ACER laptop, my contact no. : [protected]
i think acer will provide the better service like DEL or HP .

Thanks

I have acer 4720z but there is a problem one right SPEAKER NOT WORKING please help me. And say some thing about dual-core, what is co2 do.

dear costumer care

i have acer 4730z but there is problem with the speaker, that voice is not good, too much noise. i am already uninstal the driver and instal again, but nothing different, the sound still bad. What must i do with my laptop?

thanks

best regrads
sapto

Sir,

Kindly reply me as soon as possible, as My Acer laptop 4720Z Aspire . is bought by the company, the day it comes it was supperb. but now i need some solution,
My Inbuild speaker is not working, i cant here a single sound of it . but by headfone it comes clear and loud.
kindly help me...
Is there is anypossibilities for a servie person to come down to our address ... just reply me
or
just send me the addresses of Acer service station in mumbai.

Will wait.

Hemant
[protected]@gmail.com
Mumbai - India

I have acer 4520 there is a problem with my sound which went off by itself
its still under warranty. I had taken my laptop to Ashtech infotech Pvt.Ltd. and i was told that my motherboard needs to be change which will cost me 13500+ service charges which is 1600.
one thing i din't understand if there a problem with my sound or soundcard why the hell the motherboard needs to be change and that also within warranty period.
Some one please help me.

acer aspire 4710 series — screen

hello sir,
when my system is running suddenly the screen turned in to white color and lines on the white screen vertically.and at that moment the program is running, but the screen is stand in white color

I would rather suggest you contact tech - support! I m sure India is booming because of these so called "call centres"! So why don't we use them!

Acer — LCD display having one dot

Respected Sir

I buy acer LCD direct from Warehouse on 21 /04/08 but still i m not get this piece warranty paper from those Warehouse i m daily call on that customer care number which is toll free number not connected all the time this line was engaged
there is no another source for me to contact acer customer care number for my PC
warehouse person told me that only one dot not able to claim for replacement but all the varieties for LCD & monitor of every company under replacement warranty
please do the need ful.
other wise send me confirmation that how i claim for that part


my cell number is [protected]
email :[protected]@gmail.com

Rgds//
Pankaj...

My problem is, some water felt out on my LCD Monitor near the tool bar and it's entered inside the minitor. And after few days, in display different horizontal and vertical color lines are comming and also tool bar is merged with all colors. I am looking forward for the servicing.
Thanks

Computer Monitor — Not getting back my Monitor from the dealer

sir...
I have bought a Computer Monitor from your dealer Micropoint computers, Mavelikara Alappuzha dist Kerela on 21-02-08.its model number is ks16arvgk/xtp.and its seriel num is AR15HHAPB15171.size 38cm.As the monitor is not be clear and im not able to use it from jun 28 and i hav called up the dealer on the same date.they take my monitor for servicing and returned it to me on july 12th as it have 1 year warrenty... they returned me the monitor with the same complaint.on the same date they have taken my monitor and till the date they havent given back my monitor.they hav given me a second hand monitor instead of mine. As i went to the dealer to enquire about the complaint and status of the system they behaved me very badly...as im waiting for this for such a long time if my monitor is not replaced with a new one or if im not getting my own monitor wqithin one weak i will directly go the consumer court and file a complaint regarding this.


Looking forward for a kind action

Lekshmi G
[protected]

my accer lcd moniter is not working properly.They are not giving me expected result.

i am using acer crt monitor the problem has been it doesnot display the red colour
please give some solutions or give some details about service centers

am using 19"inch lcd, model no:AL1917 A, versionAL1917 asm .my problem is after 1 year screen is vibrating in white colour, kindly help me

hello sir/mam

this is ravi kapoor from hafed district office mukesh colony near anaj mandi ballabhgarh(Faridabad). i had bought an acer aspire 5920G/5920 series laptop one month before and it was not provided to me with the original microsoft windows xp. when i was updating my system, an error got occured that you may be the victim of software counterfeiting and it didn't pass the genuine windows validation.
so i please request you to take quick action against it and provide me with new original microsoft windows xp as it is really causing delay in my work.

thanking you.

Acer — LCD MONITOR

MY LCD MONITOR WAS GOT SOME RED DOTS WHILE PLAYING ANY SONGS(OR) SOME FILM...

problem in laptop

i am using lcd monitor in that green colour line occur in edge of the monitor i request you to give some solution. i dont know about the acer service centre in chennai can you just tell me that address

my lcd 19" monitor problem
please tell to chennai service centre address or toll free number

my new lcd 19'' monitor was get a problem, it is came line in middle of my monitor.
plz tell me the chennai service centre address or toll free number
as soon as possible

I buy a lcd approx one month before
i am facing so many problem with this LCD
first time when he occur a problem you give me this one about 15 days.
and now i am calling on toolfree number
but there is no response.
Oh! my God!

Ram Vilas Shastri
[protected]

The Manager,

Acer Product,



Sub: - Replacement of 19" TFT Monitor.



Respected Sir,

This is to inform you that I am Mukesh Vaish and using your Acer Product (TFT Monitor). I have a bad experienced in using your product and I have already registered my complaint about the TFT Monitor on Monday 21st September, 09 on your Helpdesk (complaint #[protected]. The engineer also came to see the defect and he told me that this TFT Monitor is going to be replaced within 2-3 days from date of complaint registered. I am also unable to get the proper response from Customer care about replacement of my Monitor. It is now Saturday which is already 3 days ahead from date of commitment.



Kindly look into this matter and do the needful as this is effecting my work very badly. I will be thankful to you.



You’re sincerely,

Mukesh Vaish

[protected]

ACER monitor customer care is worst their outsourcing partner in chennai

RT outsourcing is worst to provide the support

i got 15" LCD monitor which got a defect that it displays colors differently
for green it displays red viceversa and also it got 3 horizontal lines and images are blur i called customer care in delhi

and they told my call will be attended by service ppl in chennai(RT outsourcing) they ame and told its defect so they will replace monitor and itmay take ten days

and after 10 days they came and telling you got scratcheson monitor so we wont replace scracthes are very minute and i even sent pjhoto copy of my monitor to them but they repeating the same and forcing mr to close the case

i dont want a replaced monitor but i just want to get my monitor repaired

Ri repeat dont ever again think of buying acer monitor they got worst customer care and support team


regards
raj

ACER LCD monitor — horizontal line left side

hrizondzl line

Hello i have logged a complaint against Acer LCD monitor. and the complaint number is[protected]. please i need your assistance . could any one help me ?

ACER INDIA NOT RESPONSE>>>>>IN CLIENT>>>>>>>>
CANNOT >>>>>>>>PURCHES IN>>>>>>>>>S K COMPUTERS IN chennai


Iam reseller in my home town mannargudi.I bought 19" ACER Lcd monitor on 29th May 2008 in Chennai (south india) for my client.I Saw one white dot on the screen and immediately complaint it in ACER Mumbai call centre on 30th may.The executive ask model and my address of my home town and he will try to solve my problem within 24 hours.After 2 days also there is no response from the call centre.Then i call again call centre.he said sorry for inconvinience & infrormed me ur LCD monitor is ready for replacement. pls come to chennai serivice centre & contact[protected] for replacement.

Then i go to chennai (about 350Kms far away) and call service centre number.They informed me to contact my dealer.Again i go to meet my dealer S.K computer. He was ready to replace my monitor But he wants to cancel my complaint from mumbail call centre.he also talk to mumbai call centre Executive Mr.Pawan.Mr pawan talked to my dealer he cannot cancell my complaints so he will arrange service person to service monitor at customer home.Again i informed my home town is far away from the city.he talked to my dealer never mind i will arrange a service engineer to repair or replace ur monitor on ur home. then i come back to my home town and wait for more than two days.
Nobody was come.I call again mumbai call centre again.The executive ask me to go Redington Madurai.they will repair or replace it.im angry and fight with customer executive.he said sorry soryy u must go to redington madurai for repair or replacement.Now i give my LCD monitor to Redington madurai and waiting for more than 4 days for replacement there is no response.I spent more money for traveling.

am using acer lcd moniter. there are black dots appearing on the display. i need a solution. please help me. and please give me any contact number of acer service center in kerala.

in my monitor past 2 days two 5cm horizantal line comming in display at the right side .i bought before 10 months only

ACER LCD monitor — vertical line

Acer Monitor vertical line

prob two vertical line comes in middle. contact no [protected]. Address is 8/9 malad co-hoc.soc, poddar park, malad east
mumbai 97

lcd model no g195hqv
serno etlpk0w[protected]fc4304.


your's faithfully
Sobhan

recently i purchase acer moniter but i did not found any stand inside box nw wat to do with tht moniter..??