Acer India Complaints & Reviews

Complaint for Desktop Not repaired by Acer Company and Service Center

I am from abhishek sales corporation and I purchased Acer Desktop last year in December. I got some problem in it d its LAN and DVD writer is not working properly last 20 days continuously. I had looked compliant on dated[protected] to Acer Customer care support they referred to our Support centre next day service engineer visited my office and said DVD Writer need to be Changed. After one day he came to my office and said your Compliant has been canceled because your desktop is out of warranty but I feel that one month left being out to warranty. Now system is break down and they said we con’t do anything. Pls guide me in this matter for further action. I'll be very thankful to u guys.


Manoj chauhan
[protected]

Hi,

I bought an acer netbook(MODEL AOD250) on 31 oct 2009. The next day i found that the machine hangs if you try to play songs. When i took the machine back to the seller ( Its acer distributor located in Aundh, Pune) they said its because of virus, so they formatted the machine and reinstalled windows. But the problem persisted, then i was told it has some problem with the speaker. The machine was connected to external speakers and even that could not help. All this Cleary showed that the machine has a problem with the underlying hardware.

I asked for a replacement as my machine is only a week old and i have not paid for a new netbook and not for a repaired piece. The acer dealer is not listening to me and is instead putting the blame that the machine has been mishandled and she disconnected the line showing no interest in looking into the matter.

Now its almost 10 days that my machine is lying with these people and my work is held up. I am doing a consult project for a US based firm and any delay in the delivery would affect my revenues as well as my client relations. I would like acer to bear all these costs as they gave me an unreliable and faulty machine.

Re: FW: Major fault in my Laptop within 1 month of purchase...........Sayed M BSunday, 8 November, 2009 2:07 PM

From: "Sayed Mehboob" <[protected]@yahoo.com>Add sender to ContactsTo: retail.[protected]@datacare.inCc: wayne.[protected]@datacare.in, acer.[protected]@rtservices.com, [protected]@acer.co.in, [protected]@acer.co.in, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@datacare.

Dear Jamshid,

Now I am 100% convinced with the After Sales Services of ACER, and that I have committed a major blunder by going for this brand instead of Dell.

Well as per your commitment i am attaching the job sheet scan copy and purchase bill and awaiting your response. Also give me the mail ID of National Service Manager or his cell phone no.

Thanks and regards,

Sayed M B,

Cellphone #:-[protected]

--- On Mon, 26/10/09, Sayed Mehboob <[protected]@yahoo.com> wrote:

From: Sayed Mehboob <[protected]@yahoo.com>

Subject: Re: FW: Major fault in my Laptop within 1 month of purchase...........Sayed M B

To: retail.[protected]@datacare.in
Cc: wayne.[protected]@datacare.in, acer.[protected]@rtservices.com, [protected]@acer.co.in, [protected]@acer.co.in, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@dccpune.com, [protected]@datacare.in
Date: Monday, 26 October, 2009, 10:20 AM

Dear Jamshid,

Please see the mail trial.

Now please give me the mobile no. of Mr Maskeji......i have escalate this issue to him or take a leave and meet him at Pune office.

Thanks and regards,

Sayed M B,

Cellphone #:-[protected]

--- On Fri, 23/10/09, Sayed M B <[protected]@vgmail.in> wrote:


From: Sayed M B [mailto:[protected]@vgmail.in]

Sent: Tuesday, October 20, 2009 4:31 PM
To: 'wayne.[protected]@datacare.in'
Cc: 'rgoel.[protected]@gmail.com'; 'retail.[protected]@datacare.in'; 'acer.[protected]@rtservices.com'; '[protected]@acer.co.in'; '[protected]@acer.co.in'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@datacare.in'
Subject: RE: Major fault in my Laptop within 1 month of purchase...........Sayed M B

Dear Wayne,

This is with respect to our telecom regarding the below mentioned issue.

As discussed I am ready to repair the laptop if its requires some software upgrades.

Otherwise please replace with a new packed piece, as the fault has come within 1 month of purchase

Pl instruct your Powai authorized centre for the same so that in one visit only the matter can be fixed. Sorry I am not able to visit Pune till date.

Requests you to please take a call a after every 2 hrs I have to restart the machine.

Thanks and Regards,

Sayed M B,


From: Sayed M B [mailto:[protected]@vgmail.in]

Sent: Friday, October 09, 2009 7:37 PM
To: 'retail.[protected]@datacare.in'; 'acer.[protected]@rtservices.com'; '[protected]@acer.co.in'; '[protected]@acer.co.in'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@dccpune.com'; '[protected]@datacare.in'
Cc: 'rgoel.[protected]@gmail.com'

Subject: Major fault in my Laptop within 1 month of purchase...........Sayed M B


From: Sayed M B [mailto:[protected]@vgmail.in]
Sent: Friday, October 09, 2009 6:58 PM
To: 'retail.[protected]@datacare.in'; '[protected]@acer.co.in'; 'acer.[protected]@rtservices.com'; '[protected]@acer.co.in'
Cc: 'rgoel.[protected]@gmail.com'
Subject: FW: Major fault in my Laptop within 1 month of purchase...........Sayed M B

Dear Jamshid,

I purchased a Acer brand Laptop Model no. 4530, two months ago from your shop at Wanawadi, with reference from Mr. Rajiv Geol who is the Regional Service head of a reputed mobile brand, and one of my acquaintance Mr. Shakoor Ustad from M/s Sharp Travel ( Nana Peth, Pune ) who know the owner of Data care Mr. Mhaskeji since last 20 yrs.

I am your first time buyers of Acer brand, whilst the initial purchase experience was good but was let down by a major fault in the set. Previously was using Dell 620 and was satisfied with the product and the onsite after sales services.

The sequence of the problem is as follows.

1) First complaint dated 01.09.2009, No.[protected]……………this complaint was cancelled because I have was on business tour and could not attend the service centre in time.

2) Second complaint dated 08.10.2009 No.[protected]………..Here major fault was diagnosed and Main board of the laptop was to be replaced.

Nature of Fault:- The laptop charges till 91% and then stop charging even though the adaptor is on, then the lap top works for 1hrs on battery and gives indication for low battery ………and shut down even though the adaptor is ON. I have to again restart the laptop and then the charging starts……..all the time I have to do this after every 1 hr…I am fed up with this fault. And this fault was shown to Mr. Rao from New Tech, Andheri ( E ).

Since the fault was diagnosis at as major fault that too within 1-months of purchase, I request nothing less than replacement with a packed piece and additional warranty. Attached is the Job card for your kind reference.

Thanks and Regards,

Sayed M B,

Hi,

At our company (Zunotech Infosystems Prvt Ltd, Chennai) we have purchased 17 Acer monitors which are still under warrantly. On 28/07/2009 we registered a complaint ( No.[protected] and[protected] to report a montior display problem. Till date the problem has not be rectified. There is no timely communication from their Service Agents, and each time we have to do the follow ups. Their Service is Horrible....

i have the acer aspire 5573 series laptop . in the starting of second year my laptop power button stopped working. so i have showed it to the Galaxy infotech meerut. to fix the problem. they took it to the acer authrized service center at meerut. they informed me that they have changed the whole chip to fix that problem & charged Rs. 1050. for that. but after 8-9 days the same problem occure . at that time i was in kota rajasthan. where i show my laptop to a computer guy which tells me that they haven't change the chip. totaly fraud.

my acer aspire battery expired and i am also feeling head ache may be radiation.What a poor quality?

hello,

i purchased a laptop from METRO BHANDUP WEST.IT WAS GIVNG ME FREQUENT PROBLEMS SO I HANDED IT OVER TO THE SERVICE CENTER AT ANDHERI AND THEY TOLD ME THA THE SCREEN NEEDS TO BE REPLACED AS IT IS DEFECTIVE.THEY TOLD MY WIFE (SHE HAD GONE TO HANDOVER THE LAPTOP) THAT THEY WILL REPAIR ANS HANDOVER THE LAPTOP IN 5 WORKING DAYS.

HOWEVER,IT HAS BEEN 15 DAYS AND THEY ARE NOT EVEN ATTENDING OUR CALLS NOR ARE THEY GIVING ANY FEEDBACK.

SIR,PLEASE LET ME KNOW WHAT SHOULD I DO??SHOULD I DRAG THEM TO THE CONSUMER COURT??

AND NOTHIG BETTER IF YOU CAN HELP ME FROM THIS SITUATION.

THESE ACER PEOPLE ARE MANIACS....KINDLY FIX THEM PROPERLY.

VIVEK.

i purchased acer laptop model 4710 in 2007 from indu computers jalgaon. 1 st year there is no problem in it. besically the use was is very limited but then whenever i am going to start the laptop first the screen become white and nothing is there on display. so i consult the above said dealer, and he told me that it is cable which connects screen and base problem , so he adviced me to change it. i paid him Rs. 2500 for it anf after one month he changed the cable. but again the problem is persist. even the person from Indu computers told me not to shut the laptop multiple time in a day. this is is the mostr disguting advice given ever. i sincerely advice not to buy acer products and even dont buy any product from indu computers .

Hi

My name is Shashidhar and am working in IBM India Pvt Ltd.Two months ago I had purchased an Acer 23inch Monitor and it stopped working after a month I purchased then I called the customer care and logged an issue for the same (Ticket #:[protected].They replaced the monitor and the replace monitor is an OLD one and the display on this monitor also does not work properly so i called up the customer care again and they said they cannot open a ticket and I have to contact the Area Service Manager at[protected] and speak to Mr.CK.Rao. I called this number they took all the details and said they would investigate on it and they they did not get back to me I had to call them again and then they said they are re opening the above ticket again and the monitor will be replaced in another 1 week its been more than two weeks now and they still dont have an update on the New Monitor and whenever i call them they say we have not received your monitor yet. This is Very in convinient and if anyone can tell me how to proceed with lodging a complaint in Consumer Court I would appreciate it.

My Contact DEtails:
Shashidhar Goud
[protected]

i purchased my acer aspire 5920 laptop online from argos ltd on 08/04/2009 and on 30/09/2009 it stopped working .it has disk read error in it. i phoned acer technical support on the no.[protected] and they asked me to fax the receipt of laptop which i purchased online. i faxed them the copy of label which i got from the bag of my laptop when i got it delivered to my house as i had only that proof of purchase because when you buy something online you don't get receipt for that. they said that we can't do anything without receipt.now i went to argos and asked for receipt and they said they dont have receipt as it was purchased online. what should i do now.

Dear Sirs,



I do not know what I should describe Acer poducts....but I have a compelling reason to denounce their worthiness.

I purchased an Acer Aspire 5536 from the Croma Mall at Bangalore on 29 Aug 2009, customer no : 9016904, Laptop Sl No : LXPAW0099320CB182000 and believe me, I have had a torrid time with the system getting disconnected immediately after connected to the LAN.

You may want to know that I have been making numerous calls to the call centre, as well as the local service centre and a complaint no was assigned to me with Reference ID :[protected].

Let me take you through the sequence of events, so as to correctly portray the actual deficiencies :

1. I reported the matter of lan getting disconnected after I came back to Bangalore sometime aroud 16 Sept 2009. Till then I was not using the new laptop, as i already have a company laptop with me, which I work from home without any trouble or lan problems.

2. The call centre each time was addressed by different people, each giving different solutions :
- First they said that the Atheros driver was to be uninstalled and I had to download the LAN drive from the acer service site.
- Second, they said that you will need to uninstall the Ethernet driver too.
- Third person said that you would need to follow certain steps to get to the problem....the telephone got disconnected and after multiple attempts, there was another person that said you would need to go to the service centre.
- The closest service centre being the Carlton centre on the Old Airport Road, I did go there.
- They checked and said that the McAfee was to be deleted and this could be the reason for 2 antivirus software conflicting with each other on the system...
- I came back and again had the same trouble.
- Again i called the call centre and they said that they cannot do anything.
- I went to the Croma shop, disgusted with the product. There the gentleman said that he would reload the O/S once more and that I will lose any saved information. I agreed and he did that and handed over the laptop to me.
- It again had the same problem and I again called the Chroma guy.....there was a promise to call back, that never happened, despite me calling some 4 times to Croma.
- The next day I called again and they said that I needed to go the service centre. I called the call centre and they repeated the same thing.
- Again I went to the service centre, who asked me to load a mozilla (non explorer), which they said was better...
- This was done and I again tried to check the same at home. No improvement.....again the LAN used to get disconnected.
- Again I called the service centre and asked them if they could resolve the problem.
- They asked me to lodge the laptop with them for a day or two to check out and then call me back.
- After 2 days, they called me up on 25 Sept 2009 and asked me to take the laptop, as it was perfecctly fine.
- I asked them what they had done. They said that they had re-installed the BIOS.
- I came back to find the problem unresolved.
- Since it was late in the evening, I called them the next day to inform them.
- I requested them to call on a service guy to check out what could be the issue. I agreed to port the service rep and did so today (26 Sept 2009). He came in and said that it could be because of the proxy settings, that should not be clicked. I am not a software or a hardware specialist and hence I said that I have not configured anything myself. All I needed was my internet to work and nothing else !!!!!!!!!!!
- The computer wa sworking then for about 30 mins, when I presumed that the bug was repaired. I dropped the service rep at the place.
- Again when I came back in the evening and logged on. It was working for 30 mins without interruption, so I confirmed to the service centre informing them as a matter of curtesy that the laptop was working fine.
- As luck would have it, the bug appeared immediately and the LAN again hung. The problem persisted and I called the service team there. They said that there was a holiday on Sunday, as well as Monday and that the service engineers had left the evening, so anything could be actioned on the coming tuesday (29 Sept 2009).

I have purchased this laptop on 29 Aug 2009 and have not had a single day (forget even 1 hour) of internet disconnection....

I demand, given this extreme mental turmoil, as welll as prolonged agony that this be esclated to whoever is seniormost in Acer India and appraise him of the defective product line.

I am compelled by circumstances to discard this laptop, not for the lack of any service assiatance, but for the fact that this product line is defective and should be discontinued immediately in the larger interest of the customers.

And, just in case you thought how did I type this message to you, I am doing so from another laptop, where the connectivity has / will not fail, as I type, also from home.

It is sad how companies are unwilling to accept their defective product lines are are making customer run and be at the mercy of their service engineers, who can do as much as they can in their limited technical knowhow/experience.

Best Regards,


Ravi

I buy this model 5730 Acer TravelMate. From the 1st day i am getting problem with my LCD Screen. That is whenever i move my laptop's Lid the whole screen is getting white color. I can't see anything then. After 10 to 12 time restart my Lappy(Laptop) this problem is solves temporarily but After some time the Lid is moved and the screen is white.

Now the complaint is that, i call acer customer care for servicing of my lappy. They give me a address of a service center. I go and give them my lappy. They said that "We want one week to solve the problem" but today is 21th day and they are not able to solve my problem. I call them. They says that we are not getting LCD screen from upper stage so we are not able to solve your problem. They advice me to call again to the Acer Customercare Delhi Branch. I call them .
Now They want more time. They says that the Screen reached at Khidirpur Dock but they need more 1 week to upload the Screens.

So please give them a strong reply as soon as possible.

From - Tanmay Majumder
Vill + P.O - Thakurnagar
Westbengal
743287

Ph. No. [protected]

ACER INDUSTRIES

SAHYADRI WAREHOUSING PVT LTD.

GAT NO- 1420 (OLD 2406)

WAGHOLI

PUNE- 412 207

TEL- [protected]



Ref. No- Bpmp / 1845

Date – Aug 10 2009



To,

The Greviance Cell




SUBJECT - IRREGULARITIES AT SHIVAJINAGAR BRANCH



Dear Sir,

We are one of the old customers with Shivajinagar Branch for the past

40 yrs, operating our various Business Accounts with you.

A/C No[protected]


In the present we hereby regret to inform that we are facing huge problems

In day to day transactions with SHIVAJINAGAR Branch.



There are many problems which need serious attentions in this regard

01. Average time needed to deposit or withdraw money is approx 75mins.

02. Average time for issue of Demand Draft is 3 hrs.

03. No proper “Q” system management

04. Improper Cleanliness in the Branch, Shabby and Untidy surroundings



We are operating our business accounts, during pension period there is

Huge crouds and Long Q in the branch, we feel there should be special type of

Dedicated windows for business accounts and Pension Accounts.



The situation is becoming Worst day by day and complaining in this regard to branch

Authorities, a standard reply is been trained to them “ WE ARE SHORT OF STAFF”

Which we are hearing for the past 3 yrs. But noting has happened till date in this regard.



In todays HIGH-TECH world of C B S, and severe banking competition we feel your

SHIVAJINAGAR branch needs serious Attention or else it would be left only with

Pension accounts in future.





We are a well-wisher of BANK OF MAHARASHTRA and feel there should be improvement in the Quality of the services or else we will be forced to discontinue


We request you to please do SPYING (defective type) and measure yourself the trouble

And the harassments which customers suffer banking with


Thanking You



Your’s Faithfully

FOR ACER INDUSTRIES

MR.Amit R Koshti

Dear sir,

I Travelled fro Korba to visakhapatnam by 11/09/09. at bilasapur one unknown person stolen my laptop. i given compliant (FIR) at raipur GRP police station,

laptop serial no: LUS670B0299190EFD61601

FIR NO: 379 At raipur GRP police station

ACER complaint no.: 091409/44

so, kindly trace out my laptop . Kindly Help me.

regards,
kiran
[protected]
SBI colony , Sri Ranga nilayam,
Yelamanchili,
Visakhapatnam 531055

This feedback i,m writing on this forum, as no one at ACER Service centre -RMS Technologies Pvt. Ltd.,HYDERABAD (Im not sure about the correct name hence I,m providing the Contact no[protected] has helped me during last 15 days with my laptop problem, nor extended any help in contacting correct person to express my frustration with ACER. I logged a call on 31st Aug9 about CD Drive/Keyboard problem in my laptop Model(Travelmate 3212NWXMi). However no one attended to my call till 5th Sept9. Finally one engg attended to my laptop on 5th and changed the CD Drive. it was assured to me that within 3 days the keyboard ll be replaced. However its been more than 15 days since i have given my complaint but no action has been taken on my complaint. I,m not able to use my laptop at all as I can't even enter my password. There is no response from the ACER Service centre., and the staff is very rude, no one seems to take customer seriously. I make several calls to Mr PRASAD, incharge, but he is never bothered to even receive my calls. whenever someone attend to my call they say only one thing, part is coming from bangalore. Im a marketing executive, and without laptop, i,m feeling totally helpless, missing important activities, not able to do my job on time.

What pains me is the attitude of the in charge(Prasad)/coordinator(Subodh) etc, as they just not at all bothered about helping the customer. I have not got any confirmed info as of now from these people about my problem getting solved. With this feedback column i want acer to take strict action against such service centers, which makes the customer feel so frustrated, and forced to think, why on earth a brought a ACER LAPTOP.

Dear Sir



my laptop acer note book 5920 sn LXAKV0C0118070E2C62502 and some cash of 600 Rs with axis bank ATM card of my wife and her pan card along with black bag and airtel data card USB device no. [protected] was stolen from my home, 6, shivkul no.1, kulvaibhava nagar,achole road, nallasopara east thane, theft was happend on 25.08.2009 when my wife dipti was in kitchen to prepare hot water.my wife dipti pandey has complained( I300) to nallasopra police station, dated on 25.08.2009. I kindly request you that please do the needful as I am helpless without my laptop and I am unable to buy a new laptop at present. Please help me in this tough time. With kind regards

Thanking you



sudhir pandey

[protected], [protected]

The complaint posted below in the month of may '09 reiterates makin me crazy... Is there any looking at it...

Issue have been raised with the digitech sollutions gurgaon.

Need my freakin laptop by tomorrow...

Acer laptop
Posted:[protected] by shekar send email


Pathetic customer service
I purchased a acer laptop a month ago... White line started appearing on lcd screen during the loading of operating system. When i contacted technical support found that its an hardware issue and a component has to replaced for rectification. As suggested gave my laptop for service on may 2nd to digital solutions acer's service center which is located in lajpat nagar. I was informed that it would not take more than 3-4 days for repair.
When i called up on 4th, found that its still not rectified and would take 2 more days to recieve the component..
When i start following up on the day committed a female () answered the call and informed that i'll have to wait until lthe component arrives and the laptop gets repaired and they are not resp0nsible for that in a sarcastic way.

I called up call center several times to complaint on the same and none of the agents () have not updated the conversation and i had to under go the problem explain procedure to every agent () that i interacted with about the issue.

Till now there's absolutely no clue when acer () would give me my laptop from service.

Service center: digital sollutions, lajpath nagar.

If anyone from acer wants to address this issue contact me on number mentioned below
Shekar: [protected]/ [protected]

As per the receipt of mail from company's site(THOUGH ITS BIT TOO LATE)...am replying back again with the product details as havn't got my laptop repaired yet.
PROBLEM-screen regularly fades out within 5 minutes of its log on...n it becomes really difficult to continue the operation in such a manner...i got this laptop from my college IIMR but now its out of warranty period jus bcoz of negligence n delay from your side...but i sincerely hope that i'll get my laptop repaired asap & with min repairing charges.
serial no.-lxahwoco21740075fc2000
model no.-n214
my contact no.-[protected]

I have brought an Acer Aspire 5920(S/N LXAKVOCO1181409A422500) personal laptop on 26th September 2008.Then on 5th July 2009 my Laptop suddenly stop working(not starting at all) and called up the support center on 6th July 2009(compain no[protected] and submitted my laptop to one of your service center .After 13 days, they returned back the laptop to me and after I took the laptop my home I realize that the laptop is starting on but only in...

hi
sir i purchased a laptop on saturday,[protected] and then i came home, when i used my laptop on 16-08-09 then i found the the "L" key of the keyboard was broken.

so on 17-08-09 i went to the shop from where i have purchased the laptop and enquired about this matter, they asked me to go to the service center, and when i went there they said me that i have to pay Rs500/- for the replacement of keyboard which originally came broken to me by ACER. so as being a customer of acer i want assistance in this matter, and i am pretty much disturbed by having a defective laptop in my hand.

the laptop model is acer aspire 5738, this is highly emberrecing for me. kindly help me in this issue.and contact me at [protected]