Acer India Complaints & Reviews

I had ACER laptop purchased 2 years ago that developed technical snag after which sales at Pune did took long time longer than a month to replace motherboard and now again after a week the same is not working on contacting ACER they showed negligent attitude and are not doing the correction even after waiting more than a month,They say that the new mother board to be replaced is not available as again the same has problem.Even the customer care people show indifferent and callous attitude to customer.ACER is worst as far as afer sales servicing is concerned,I need your help as after approaching the after sales service people at Pune no one has shown any helping attitude to correct the same even though 2 months is going to be over now since i have handed them the laptop for repair,customer care people are also not helpful till date.

I bought one ACER 5738 DG laptop(S/N LXPQS[protected]D32000 )on 26 April 2010 from M/S MARS TECH MART (12, Satyanagar Janpath Bhubaneswar,Orissa, 751007,[protected]. To tell you the least my experience with the new laptop has been nightmarish. I would like to bring the following to your notice:

Data Photon Broadband:

When I went for the “Data Photon broadband” connection I was supposed to receive as a gift they wanted an address proof of Bhubaneswar. I told them that I have an address proof at Sambalpur so please transfer the same to your Sambalpur office, no one listened. Now I paid a cool Rs 42,500 for this laptop but all my requests for the rightful fell on deaf ears.

3D LCD Screen:

Barely a month after I bought my laptop the HD LCD screen’s backlight stopped glowing. As suggested by M/S Mars technology I went for a chat with your technical assistants on “apn.acer.co.in”, to my astonishment they said the machine serial number LXPQS[protected]D32000 you are mentioning is wrong. I had typed the serial number from the back of my laptop.
I informed the same to M/S Mars tech they said you contact Mr Raj Kishore Gouda. I sent 3 mails to him and made two calls. He told me that he has not received any mails so send them again. I did the same and called him up only to listen “call me back after 10 minutes”. Believe me I felt ACER is a GOVERMMENT OF INDIA ENTERPRISE & not a private firm competing with DELL, HP, Compaq, Lenovo.
When everything failed I went for toll free no. They tried to diagnose over phone when that failed they directed me to go to SPRIMON TECHNOLOGY ,[protected] with case ID[protected].

SPRIMON TECHNOLOGY:

This service center is a wonderful one. You call them up and a women picks up and says “welcome to Videocon service center”. I say I want to talk about my Acer laptop but she insists it is the Videocon service center. Then after 3-4 mins of conversation she realizes that Sprimon also services Acer laptops!! I submitted my laptop with Sprimon Sambalpur on 7 june. As there was no communication from service center for 7 days I called up to learn that laptop has been sent to Bhubaneswar. I called up again on 30 june to learn that they have got my laptop seerviced but the they have forgotten the bag and the adapter in Jharsuguda!! Finally I get back my laptop on 3 july without the laptop bag. They said the bag will be delivered later. Also the card reader slot cover was missing, many nuts were bare without their factory fitted cover…carelessness at its best!!
I think you can improve your service network and also give some deadline for delivery to customers. On the delivery slip from Sprimon they mentioned that only one cable was changed in 2 hours service time; the delivery took 26 days. Also in the delivery slip the service had already been rated “good”!!! I don’t know who did that.

Service Session 2:

Hardly 10 days after its use I found the screen ¼ lighted and ¾ dark after an hour it was completely dark. I made another call with case ID[protected]. I was instructed to go to Sprimon again. The people their told me the laptop is DEFECTIVE & DEAD and will be replaced on 16 july. Again there was no communication so I called up on 7 august. The service center people told me that they have changed the LCD & now the laptop is fine!!! I said your people confirmed me of a replacement not repair. They insisted they have repaired. I asked them the laptop stays with you for 60% time and with me for 40% time; also what if the problem persists. Very confidently he told me that you extend your service warranty period for another 3 years by depositing Rs 4500 only. What a reply!!
As on date the laptop is with Sprimon technology

CONCLUSION:

I request you to look into this letter very carefully and take care of all the flaws if you want to survive the market competition. For me I will never suggest anybody in my life to go for an ACER product as I don’t want others to suffer like me. Get back to me ASAP with your suggestion or I will be going to consumer court for my right to get a replacement of the DEFECTIVE LAPTOP and my DATA PHOTON connection.

Sir,

My Boss Acer Laptop Manufacturing Dated 08/09, purchsed from local shop in Batala few months ago.
Laptop have DVD Writer problem. I went to Acer Laptop Service Centre, Opp. Guru Nanak Dev University, Amritsar and explain the problem. Without touch of my laptop, he said to me for bill. I have requested sir, Computer purchsed in BUC College, Batala and all the last year bill send for the aduit cheacking. College have not possible to provide the bill but he refused to me.

Sir, Please slove our problem as soon as possible.


Robin Kumar
SA
Baring Union Christian College
Batala
College No.[protected], Fax[protected]
My Mobile No.[protected]

i have an acer emachinesD725 laptop and it has an internal speaker problem (No sound) please if you can give home service i would be very satisfy please please please solve my problem as soon as possible .
my ph no. [protected]
email : shambhu8.[protected]@rediff.com
please please call me ......
thanx

acer is a reputed company in the field of notebooks .now it has started selling pocket pc india .but it don't have a service centre india .it is shameful for such a reputed company not to satisfy its customers .they have given contract to some private companies they aren't bothered at all.they should have a service centre of their own.

Hello Sir,
Acer India Pvt ltd.

I bought the acer aspire 4736Z series on Nov-09, from that time till now 2 times i had to face problem.

It got shut down twice n didnt start, for the irst time i went to the same shop and tehy did factotry settings , after 2 months same thing happend.
This time i should to the service center in Langford road, they said may my OS got corrupt. So they instauled new OS and gave me a new hard disk saying that to avoid further problem but my hard disk was all fine .

Today i asked them to give my hard disk s that i can take out my all files but they denied saying that to get a new one thay have given it to the whitefield office and cant return.

WITHOUT MY PERMISSION OR PRIOR CONCERN HE DID THIS.NOW I WANT MY FILES.

THE SERVICE PROVIDED WAS WORST AS THE SERVICE BOY DID'T HAD ANY ANSWER TO MY QUERIES. LESS TECHNICAL KNOWLEDGE.

THE head of the center is MR.RAMANI.

I want him to take action and get back my hard disk.

Pragya
[protected]

This is to bring to your notice about the misbehavior of your Service Center manager namely Mr. Rajendra Shah posted at Surat(Gujarat) dated 26th July 2010 at 4:10pm.
The matter goes like this:
I had some issues with charger so when in morning I called call center (technical support) they told me that first show it to the service center and then after we'll generate the complaint ID for you and when I went to service center they were not ready to entertain me without the complaint ID and because of this I got late to office by 2.5hrs,till this level of inconvenience also I didn’t mind but at 4:00pm when I went again with the complaint ID they found it incorrect somehow and asked me to sit there and wait for the SMS to come and then only I'll be entertained despite that they were able to see my ID in their system and found it incorrect but gave me this information later after I called to higher authority Mr.Paresh at Ahmedabad, so I got angry at the service center manager and what he said is as follows in a very high pitch and with abusive language:
"I am oblidging you by giving adapter from my stock and you are talking to me like this,you dont have right to talk like this and that do whatever you can and keep sitting I won't replace it even after 10 days"

Is this the way a troubled customer should be looked after???
Is this expected from the MNC like Acer Co. Pvt. Ltd.????
Does the customer doesn’t even owe right to yell at the end of the day after so much trouble????

This is to inform you that one of my customer has bought ACER 5738 Laptop from my retail outlet but when he faced some technical problem in that he went to your service centre at Tonk Road-Jaipur.
The behavior of your staff Mr. Vikas was totally unprofessional and intolerable. He said to customer
1. This model is a discontinued model and the retailer has forced you to buy a product which is out of market since Jan.
2. You have paid Rs.33995 for a model with core 2 duo processor which is foolishness. If you would have come to us we have given you corei3 model at cheaper price.
3. We will not give you any service in this go to the retailer and tell them to give the service.

If this is the service standard of your company I am afraid how would I sell your product. It is also very unfortunate that I have also bought ACER I don’t know what kind of problem I am going to face in future.
If there is any kind of seriousness in your company regarding customer service, I expect a call from you.



Rakesh Kumar
[protected]

I had purchased Acer Aspire 5740 G Laptop from CROMA (A TATA enterprise) at T.Nagar, Chennai on 17 May 2010 (Serial No. LXPMBO [protected]F4200). From day one the laptop started giving trouble. Junk charecters appeared intermittantly on display and followed by that the system started to hang. Some time the display goes off and the system started to hang.

I complained to customer service Ref ID[protected].
They told to do defrag and disk clean up (for the new laptop ?!) And report back. Still the problem persisted. Then they told to Restore the system to Factory default and report. Then also the problem not resolved. Finally they told they will assign the call to service centre Redington (India) Ltd and promised to send the address by SMS and gave telephone Number. I did not received the SMS. The telephone No provided was not in existence[protected]!. Finally I could locate the service centre taking one day Leave to my office. They said No such call assigned to them. Then again I made a call and registered my complaint with Ref ID[protected] and wanted the product to be replaced since the problem is there from day One. The call centre girl not accepted that and just said to hand over laptop to service centre and they will resolve.

The service centre returned the laptop after 2 days stating Refix the RAM. No problem found, laptop is working fine. The same day after reaching home I found that the display goes off and the system started to hang.

Now againg I have to take one day leave to my office, take Auto rick and go to the service centre to continue with the ordeal again. I feel miserable for such MNC companies who cheat Indians by selling sub standard products with out Quality control. I feel like comitting suicide for failue of the laptop which I purchased after saving for 10 years.
Company like TATA should not deal such low quality MNC products and cheat.

Dear Sir,

I have purcahed the Acer Desktop Q-4830 ( Sr no. AWS23DS[protected]XE) on 26th Jan-2010 from Croma Obrio Goregaon East Mumbai. I am facing problem from date of purchase but dealer and Acer is not giving me satisfactory answer for the same. It seems that the prodct is faulty as I am unable to use the product last 2 months. I have made a lot of complaints to dealer & Acer also but still they have not able to resolve the problem. I have requested to dealer for replacment of the product but they have refused.

Requested appropreiate action.

Regards,

M. D. DWIVEDI
E-Mail ID: martand.[protected]@adityabirla.com
Ph: +[protected]Board)
Ph: +[protected]Direct)
Cell: +91 [protected]

Dear Sir,
Acer Relocation is cheating people in your name. They are taking money acting as your agent. We sincerely belie that your intervention is necessary to stop these fraudsters. If you do not believe, then please make a call to their executive pretending as a customer. Then ask them if they insure goods and who is the insurance agent. They will mention that their insurance agent is United India Insurance.

Registered Office details:
No 106 Vajanthi Nivash
Opp Don Bosco College,
Rajivgandhinagar Sectore 7 Hsr Layout
Bangalore, Karnataka 560068

Contact details:
Bunty Sharma (Bangalore) - [protected] and [protected]
Radhey Shyam Parikh (Bangalore) - [protected]
Pradeep - (Kolkata) - [protected]
Naresh - [protected]
Shishupal - Chennai
Sharma Packers - Kolkata - Agent to Acer Relocation

I have been a victim of them and they took almost Rs.7000 from me to insure my goods while moving from Chennai to Delhi, however, they did not provide me a copy of the same. My goods were stolen during the transit and also most of them were damaged. But I did not get any damages or compensation.

I wish to create awareness amongst all the people including Police and Income Tax Authorities that Acer relocations are involved in money laundering activities and are evading most forms of tax – income tax, service tax etc.

I have done some search and have come across similar instances where others have also been cheated in exactly the same fashion as I was. Please spend 5 minutes to think and take some action. Your action will help innocent people save their hard earned money.

For security reasons I cannot disclose my name as Acer Relocation can be a life threat to me. I beg for your help.
Thanks & regards,
Citizen of India.

Acer aspire series laptop model AS3810TZ purchased on 12-4-10, developed fault on monitor when contacted their service centre they damaged the monitor screen while inspecting fault. Since then I have been running pillar to post contacting Acer's mumbai office, their service centre at vashi,new mumbai, Acer's Head office at Bangalore(Mr Sudhin Dev) to resolve my problem, but though more than a month has passed i have received nothing but false assurances whenever I called.The company or its staff or service centre have never ever cared to call and give me feedback on progress of my complaint. My office work is piling up since my computer is faulty, I am totally harassed after buying ACER LAPTOP

Hi,

I have purchase a new acer aspire 4736Z, i am having a problem of dvd writter, my dvd writter is not opening, so plz let me know.


Thanks & Regards
Imran Khan
[protected]

Dear Sir,

We have purchased Acer 4740 laptop from Datacare on 18th June 2010. (copy enclosed). This Acer laptop we have sold to NRG Industries on 23rd June. The customer came back to us on 29th June with the complaint that the laptop is getting restarted within 10 minutes time. We immediately reported the problem to Datacare. We sent the laptop at your service center. Your technician requested us to visit Acer Service center and assured us that at service center we will get the laptop repaired in one day time. Accordingly we handed over the laptop at Acer service center on 30th June. Now it is more than 10 days we have not received the laptop. Whenever we call at the service center they are not able to tell us what is the exact problem.

In the meanwhile the customer is not ready to accept the repaired laptop. He is asking for the replacement piece. The customer has given us post dated cheque and he is saying if he do not get the replacement he will stop the payment. Even he has said that he will go to consumer court as well. ( in spite of this we assure you that the PDC which is given by Asian Data to Datacare will get honored)

Just because of the relationship we have with Datacare we manage to pacify the customer so far.

I am having communication with Mr.Deepak Lohar for the last 10 days almost every day. I have requested to take the matter seriously and put the request for the replacement piece. But I don’t what is stopping him from claiming a replacement piece from Acer.

Once again I thank you for the co-operation so far in this matter.

Sir,
on 16/02/2010 an acer laptop (Aspire 4736) ,serial no:LXPG40C[protected]B1601was purchased from M/S DATAMATION 1st floor,7th complex,G.S road,Ulubari,Guwahati-781007
ph no:[protected],2453155::Fax #[protected]
Email:[protected]@sancharnet.in atRs30000. due to some software problems in my computer I approached the above dealer,but the dealer demanded charges of Rs 500 from me,even the warranty period is valid till Feb 20011.this is for ur kind action against the above firm. Bandana Bharadwaj, guwahati, ph.[protected]

06/07/2010 - POOR ACER SERVICE AND NO ONE TO TALK

The Laptop has been twice in the repair service for almost 2 months and technical service team did not found and did not solve the problem of the black screen while you turn on the power.

The customer service and the technical team are ignorant, not helpful and not professional team of worker and you do not have anyone that you can talk to. Even the manager of the service support did not try to help and to understand and after the second time the laptop came back unrepaired.

I am very disappointed of Acer service and very poor quality of laptop .

Even you cannot complaint on the website - no process can be found at all.

LCD monitor

S/N is ETLA[protected]D64314

COMPLAINT #[protected]

DATED 30.06.10

My ACER LCD Monitor has developed a thin red vertical line on the RHS of the monitor screen. I complained. Details are given above. No action has been taken so far. Toll free phone line is getting disconnected the moment I am saying to the customer care exec. that I'm following up on a complain. I accessed the ACER official site which shows that MY MONITOR HAS ALREADY BEEN REPAIRED, whereas, actually, nobody has communicated to me till date.

Did a ghost come to my house and serviced the monitor (but failed to repair)?
Is this the way ACER cheats? Are they cheats in the guise of a corporate entity?
Do they think that customers are so gullible that they won't take any action against them?

Sougata Mitra
76/2 Bidhan Sarani
Kolkata-700006
[protected]

I have purchased a Laptop Acer Aspire NB 5542-302G25 XL8401 from Croma,Centre Squire Mall,Near Sarabhai Circle,Vadodara (Guj.) after motivating Tata Poton-plus internet device is to be received Rs.750/- only. but I regret to inform you that at the time of collection of this device, Redumption of approval letter coupon could not be prepared and they refused stating that this model of acer is new model and it has not been included in the list of Tata photon-plus scheme. I am very disappointed hearing this, before purchase of laptop Croma people and Tata peoples has stated scheme covers all acer models. I have purchased ascer laptop only inspired by the scheme. I will be always sad due to this incident.

You are requested to include this model also in the list of the above said scheme to enable me to receive the Tata Photon-plus internet scheme or please arrange to give me benefit of this scheme.

sir maine acer 5542 laptop 26 may 2010 ko liya tha lekin esme 27 may se hi problem ani suru ho gayi.esme blank screen ki problem aati hai.bar bar complain kerne ke bavajud shop walo ne mujhe idhur udher peresaan kiya. main 5 bar service center gaya jo kanpur ke gumti plaza me hai.cervice center wale bhi es problem ko thik nahi ker paye. ab vo mere laptop ka mother board hi badal rahe hai.aur kehte hai.agar thik hua to thik hai verna hum nahi jante
main paresaan ho gaya hu bar bar servece center ka chaker lagaker.
please bataeye maim kya karu
mer mob. no.-[protected]
kanpur

Hi,

I am Saravanan, I brought Acer 5740 laptop last month... While i was working in that... Its automatically switched off, later its not booting and then i made a call to the acer toll free number they registered the complaint and went to the service center they told to me your hardisk got crashed we can replace the hardisk given back to you.... I asked them what abt my data.. they told to me that we are not responsible for that.. Is there any solution for that to get back my data.


saravanan
[protected]
[protected]@foxyax.com