Acer India Complaints & Reviews

Hello Sir,
Acer India Pvt ltd.

I bought the acer aspire 4736Z series on Nov-09, from that time till now 2 times i had to face problem.

It got shut down twice n didnt start, for the irst time i went to the same shop and tehy did factotry settings , after 2 months same thing happend.
This time i should to the service center in Langford road, they said may my OS got corrupt. So they instauled new OS and gave me a new hard disk saying that to avoid further problem but my hard disk was all fine .

Today i asked them to give my hard disk s that i can take out my all files but they denied saying that to get a new one thay have given it to the whitefield office and cant return.

WITHOUT MY PERMISSION OR PRIOR CONCERN HE DID THIS.NOW I WANT MY FILES.

THE SERVICE PROVIDED WAS WORST AS THE SERVICE BOY DID'T HAD ANY ANSWER TO MY QUERIES. LESS TECHNICAL KNOWLEDGE.

THE head of the center is MR.RAMANI.

I want him to take action and get back my hard disk.

Pragya
[protected]

This is to bring to your notice about the misbehavior of your Service Center manager namely Mr. Rajendra Shah posted at Surat(Gujarat) dated 26th July 2010 at 4:10pm.
The matter goes like this:
I had some issues with charger so when in morning I called call center (technical support) they told me that first show it to the service center and then after we'll generate the complaint ID for you and when I went to service center they were not ready to entertain me without the complaint ID and because of this I got late to office by 2.5hrs,till this level of inconvenience also I didn’t mind but at 4:00pm when I went again with the complaint ID they found it incorrect somehow and asked me to sit there and wait for the SMS to come and then only I'll be entertained despite that they were able to see my ID in their system and found it incorrect but gave me this information later after I called to higher authority Mr.Paresh at Ahmedabad, so I got angry at the service center manager and what he said is as follows in a very high pitch and with abusive language:
"I am oblidging you by giving adapter from my stock and you are talking to me like this,you dont have right to talk like this and that do whatever you can and keep sitting I won't replace it even after 10 days"

Is this the way a troubled customer should be looked after???
Is this expected from the MNC like Acer Co. Pvt. Ltd.????
Does the customer doesn’t even owe right to yell at the end of the day after so much trouble????

This is to inform you that one of my customer has bought ACER 5738 Laptop from my retail outlet but when he faced some technical problem in that he went to your service centre at Tonk Road-Jaipur.
The behavior of your staff Mr. Vikas was totally unprofessional and intolerable. He said to customer
1. This model is a discontinued model and the retailer has forced you to buy a product which is out of market since Jan.
2. You have paid Rs.33995 for a model with core 2 duo processor which is foolishness. If you would have come to us we have given you corei3 model at cheaper price.
3. We will not give you any service in this go to the retailer and tell them to give the service.

If this is the service standard of your company I am afraid how would I sell your product. It is also very unfortunate that I have also bought ACER I don’t know what kind of problem I am going to face in future.
If there is any kind of seriousness in your company regarding customer service, I expect a call from you.



Rakesh Kumar
[protected]

I had purchased Acer Aspire 5740 G Laptop from CROMA (A TATA enterprise) at T.Nagar, Chennai on 17 May 2010 (Serial No. LXPMBO [protected]F4200). From day one the laptop started giving trouble. Junk charecters appeared intermittantly on display and followed by that the system started to hang. Some time the display goes off and the system started to hang.

I complained to customer service Ref ID[protected].
They told to do defrag and disk clean up (for the new laptop ?!) And report back. Still the problem persisted. Then they told to Restore the system to Factory default and report. Then also the problem not resolved. Finally they told they will assign the call to service centre Redington (India) Ltd and promised to send the address by SMS and gave telephone Number. I did not received the SMS. The telephone No provided was not in existence[protected]!. Finally I could locate the service centre taking one day Leave to my office. They said No such call assigned to them. Then again I made a call and registered my complaint with Ref ID[protected] and wanted the product to be replaced since the problem is there from day One. The call centre girl not accepted that and just said to hand over laptop to service centre and they will resolve.

The service centre returned the laptop after 2 days stating Refix the RAM. No problem found, laptop is working fine. The same day after reaching home I found that the display goes off and the system started to hang.

Now againg I have to take one day leave to my office, take Auto rick and go to the service centre to continue with the ordeal again. I feel miserable for such MNC companies who cheat Indians by selling sub standard products with out Quality control. I feel like comitting suicide for failue of the laptop which I purchased after saving for 10 years.
Company like TATA should not deal such low quality MNC products and cheat.

Dear Sir,

I have purcahed the Acer Desktop Q-4830 ( Sr no. AWS23DS[protected]XE) on 26th Jan-2010 from Croma Obrio Goregaon East Mumbai. I am facing problem from date of purchase but dealer and Acer is not giving me satisfactory answer for the same. It seems that the prodct is faulty as I am unable to use the product last 2 months. I have made a lot of complaints to dealer & Acer also but still they have not able to resolve the problem. I have requested to dealer for replacment of the product but they have refused.

Requested appropreiate action.

Regards,

M. D. DWIVEDI
E-Mail ID: martand.[protected]@adityabirla.com
Ph: +[protected]Board)
Ph: +[protected]Direct)
Cell: +91 [protected]

Dear Sir,
Acer Relocation is cheating people in your name. They are taking money acting as your agent. We sincerely belie that your intervention is necessary to stop these fraudsters. If you do not believe, then please make a call to their executive pretending as a customer. Then ask them if they insure goods and who is the insurance agent. They will mention that their insurance agent is United India Insurance.

Registered Office details:
No 106 Vajanthi Nivash
Opp Don Bosco College,
Rajivgandhinagar Sectore 7 Hsr Layout
Bangalore, Karnataka 560068

Contact details:
Bunty Sharma (Bangalore) - [protected] and [protected]
Radhey Shyam Parikh (Bangalore) - [protected]
Pradeep - (Kolkata) - [protected]
Naresh - [protected]
Shishupal - Chennai
Sharma Packers - Kolkata - Agent to Acer Relocation

I have been a victim of them and they took almost Rs.7000 from me to insure my goods while moving from Chennai to Delhi, however, they did not provide me a copy of the same. My goods were stolen during the transit and also most of them were damaged. But I did not get any damages or compensation.

I wish to create awareness amongst all the people including Police and Income Tax Authorities that Acer relocations are involved in money laundering activities and are evading most forms of tax – income tax, service tax etc.

I have done some search and have come across similar instances where others have also been cheated in exactly the same fashion as I was. Please spend 5 minutes to think and take some action. Your action will help innocent people save their hard earned money.

For security reasons I cannot disclose my name as Acer Relocation can be a life threat to me. I beg for your help.
Thanks & regards,
Citizen of India.

Acer aspire series laptop model AS3810TZ purchased on 12-4-10, developed fault on monitor when contacted their service centre they damaged the monitor screen while inspecting fault. Since then I have been running pillar to post contacting Acer's mumbai office, their service centre at vashi,new mumbai, Acer's Head office at Bangalore(Mr Sudhin Dev) to resolve my problem, but though more than a month has passed i have received nothing but false assurances whenever I called.The company or its staff or service centre have never ever cared to call and give me feedback on progress of my complaint. My office work is piling up since my computer is faulty, I am totally harassed after buying ACER LAPTOP

Hi,

I have purchase a new acer aspire 4736Z, i am having a problem of dvd writter, my dvd writter is not opening, so plz let me know.


Thanks & Regards
Imran Khan
[protected]

Dear Sir,

We have purchased Acer 4740 laptop from Datacare on 18th June 2010. (copy enclosed). This Acer laptop we have sold to NRG Industries on 23rd June. The customer came back to us on 29th June with the complaint that the laptop is getting restarted within 10 minutes time. We immediately reported the problem to Datacare. We sent the laptop at your service center. Your technician requested us to visit Acer Service center and assured us that at service center we will get the laptop repaired in one day time. Accordingly we handed over the laptop at Acer service center on 30th June. Now it is more than 10 days we have not received the laptop. Whenever we call at the service center they are not able to tell us what is the exact problem.

In the meanwhile the customer is not ready to accept the repaired laptop. He is asking for the replacement piece. The customer has given us post dated cheque and he is saying if he do not get the replacement he will stop the payment. Even he has said that he will go to consumer court as well. ( in spite of this we assure you that the PDC which is given by Asian Data to Datacare will get honored)

Just because of the relationship we have with Datacare we manage to pacify the customer so far.

I am having communication with Mr.Deepak Lohar for the last 10 days almost every day. I have requested to take the matter seriously and put the request for the replacement piece. But I don’t what is stopping him from claiming a replacement piece from Acer.

Once again I thank you for the co-operation so far in this matter.

Sir,
on 16/02/2010 an acer laptop (Aspire 4736) ,serial no:LXPG40C[protected]B1601was purchased from M/S DATAMATION 1st floor,7th complex,G.S road,Ulubari,Guwahati-781007
ph no:[protected],2453155::Fax #[protected]
Email:[protected]@sancharnet.in atRs30000. due to some software problems in my computer I approached the above dealer,but the dealer demanded charges of Rs 500 from me,even the warranty period is valid till Feb 20011.this is for ur kind action against the above firm. Bandana Bharadwaj, guwahati, ph.[protected]

06/07/2010 - POOR ACER SERVICE AND NO ONE TO TALK

The Laptop has been twice in the repair service for almost 2 months and technical service team did not found and did not solve the problem of the black screen while you turn on the power.

The customer service and the technical team are ignorant, not helpful and not professional team of worker and you do not have anyone that you can talk to. Even the manager of the service support did not try to help and to understand and after the second time the laptop came back unrepaired.

I am very disappointed of Acer service and very poor quality of laptop .

Even you cannot complaint on the website - no process can be found at all.

LCD monitor

S/N is ETLA[protected]D64314

COMPLAINT #[protected]

DATED 30.06.10

My ACER LCD Monitor has developed a thin red vertical line on the RHS of the monitor screen. I complained. Details are given above. No action has been taken so far. Toll free phone line is getting disconnected the moment I am saying to the customer care exec. that I'm following up on a complain. I accessed the ACER official site which shows that MY MONITOR HAS ALREADY BEEN REPAIRED, whereas, actually, nobody has communicated to me till date.

Did a ghost come to my house and serviced the monitor (but failed to repair)?
Is this the way ACER cheats? Are they cheats in the guise of a corporate entity?
Do they think that customers are so gullible that they won't take any action against them?

Sougata Mitra
76/2 Bidhan Sarani
Kolkata-700006
[protected]

I have purchased a Laptop Acer Aspire NB 5542-302G25 XL8401 from Croma,Centre Squire Mall,Near Sarabhai Circle,Vadodara (Guj.) after motivating Tata Poton-plus internet device is to be received Rs.750/- only. but I regret to inform you that at the time of collection of this device, Redumption of approval letter coupon could not be prepared and they refused stating that this model of acer is new model and it has not been included in the list of Tata photon-plus scheme. I am very disappointed hearing this, before purchase of laptop Croma people and Tata peoples has stated scheme covers all acer models. I have purchased ascer laptop only inspired by the scheme. I will be always sad due to this incident.

You are requested to include this model also in the list of the above said scheme to enable me to receive the Tata Photon-plus internet scheme or please arrange to give me benefit of this scheme.

sir maine acer 5542 laptop 26 may 2010 ko liya tha lekin esme 27 may se hi problem ani suru ho gayi.esme blank screen ki problem aati hai.bar bar complain kerne ke bavajud shop walo ne mujhe idhur udher peresaan kiya. main 5 bar service center gaya jo kanpur ke gumti plaza me hai.cervice center wale bhi es problem ko thik nahi ker paye. ab vo mere laptop ka mother board hi badal rahe hai.aur kehte hai.agar thik hua to thik hai verna hum nahi jante
main paresaan ho gaya hu bar bar servece center ka chaker lagaker.
please bataeye maim kya karu
mer mob. no.-[protected]
kanpur

Hi,

I am Saravanan, I brought Acer 5740 laptop last month... While i was working in that... Its automatically switched off, later its not booting and then i made a call to the acer toll free number they registered the complaint and went to the service center they told to me your hardisk got crashed we can replace the hardisk given back to you.... I asked them what abt my data.. they told to me that we are not responsible for that.. Is there any solution for that to get back my data.


saravanan
[protected]
[protected]@foxyax.com

To,
General manager,
Acer Costumer care,
India
Dear sir, Subject:-Complaint of laptop keys
I purchased Acer As 5738Z Sno.LXPAROC02691914E372000 through Computer systems & services Main road, Ranchi-834001 on dt.01.09.09 and after two months keys created problem for which I complaint your service center:Suit no.310-311,3rd floor commerce house,sardar babu lane, Ranchi, they repair it three times but keys created problems regularly. The service center suggest me to complaint the costumer care,if they permit we will change your keyboard,I complaint to costumer care on 26.04.2010 and now on 15.06.2010 they declare that keys are physical damage so they can't change keyboard in warranty.
I hope that I repaired my keys in yr service center 3times from last 5months and now another keys are also going jam so this is my kindly request to you to allow to change keyboard to your service center immediately or I will be compelled to knock the door of consumer court and for all expenses you will liable for same.
Thanks
Your's truly
Priya mangwani
+91-[protected]

I bought an Acer laptop- TravelMate4730 on 01/08/2009. Serial no. LXTQ60C0168360DE221601

The laptop was not functioning well and would shut down abruptly. Within the first 5 months I had to go to the Acer service centres twice. They changed the motherboard and the RAM of my laptop.

After a few weeks the problem again occured. So, I took the laptop to the service centre for the third time. Again they changed the motherboard and laptop. They returned the laptop after 25 days.

Now, the very day when I got back the laptop, the laptop again shut down abruptly not to start again. I am tired and fed up of going to the service centres again and again.

Acer Relocations Packers and Movers head office - Bangalore are complete fraud.

1. They took Rs. 6,000 in the name o[censored]nited India Insurance for insuring the goods for transport from Bangalore to Kolkata and they did not insure the goods and never provided me the insurance policy. They cheated and took this money in their own name.

2. My goods were damaged during the transit. I suffered a damage of Rs. 50,000. They never repaired and I did not get any insurance claim.

3. Valuables worth Rs. 40,000 were stolen during the transit - the cartons were opened during the transit, goods were removed and the cartons were sealed back.

4. Once my goods were loaded in Bangalore, they refused to accept a cheque. They said they can accept the cheque only if I made a full payment.

5. Once the goods came to Kolkat - they said I would have to pay extra Rs. 10,000 (over and above the agreed contract price) to get the delivery of my goods. I had no option but to pay as my goods were in their control.

6. Acer did not do the packing and transport themselves - they outsourced it to Sharma Packers. Who charged me addtionally - once again they said if you want the delivery you have to pay Rs. 10,000. This was a daylight robbery.

All the persons speak foul language and abuse the customer when you have paid the full dues. Once they get full payment, they do not respond to calls.

Please note the following number and the name of the persons involved in the scam:

Bunty Sharma (Bangalore) - [protected] and [protected]
Radhey Shyam Parikh (Bangalore) - [protected]
Pradeep - (Kolkata) - [protected]
Naresh - [protected]
Shishupal - Chennai
Sharma Packers - Kolkata - [protected] - Agent to Acer Relocation

Be very careful, you will feel miserable if you engage them. Your goods will be damaged and stolen. You will be abused, they will intentionally not deliver the goods on time to blackmail you and force you to make extra payment.

I would request Karnataka Police to stop this cheaters.

Victim in pain, agony and mental distress.

Mani

Acer Relocations - based out in Bangalore and operating in all cities - Chennai, Delhi, Kolkata Bangalore etc. are complete fraud.

This packer and mover company is a fraud. They cheated me. Some really bad experience below:

1. They took Rs. 5,000 in the name o[censored]nited India Insurance for insuring my goods for transport from Chennai to Delhi. They never the goods and never provided me the the copy of the insurance policy. They pocketed this money.

2. Their packing was pathetic and most of my goods were damaged during the transit. They never repaired them and I did not get any insurance claim either (because there was no insurance done).

3. Most of my valuables were stolen during the transit - the sealed cartons were opened during the transit, goods were removed and the cartons were sealed back. Once again - as the goods were not insured I did not get any claim.

4. Not only this, once my goods were loaded in Chennai, they said it is the Company's rule that they accept payment only in cash. They refused to accept a cheque. After lot of request, they said they can accept the cheque only if I made a full payment. I did not have cash and so I had to make a full payment. This was my biggest mistake.

5. Once the goods came to Delhi - they said I would have to pay another Rs. 5,000 (over and above the agreed contract price) to get the delivery of my goods - this was a complete cheating. I had no option but to pay as my goods were in their control.

Once they have got all the money and cheated me, they are not responding to my calls. Please note the following number and the name of the persons involved in the scam:

Bunty Sharma (Bangalore) - [protected] and [protected]
Radhey Shyam Parikh (Bangalore) - [protected]
Pradeep - (Kolkata) - [protected]
Naresh - [protected]
Shishupal - Chennai
Sharma Packers - Kolkata - Agent to Acer Relocation

Please be careful, they talk very sweet and promise lot of fake things. Be very careful, you will feel miserable if you engage them.

Unlucky victim .

Ramesh

I have registered complain of customer done fraud with us giving us cheque of dormat ac. He has already taken laptop and now no sign of his yet. As per telephonic talk with Customer Care, I am forwarding you the details of laptop, as the customer has done fraud has bought this laptop from "ShallomSC" Surat, Gujarat and has give the cheque of Dormat AC/Inoperative AC of Bank of Baroda, Shahopre Branch, Surat. Even Customer Name "Sanjay R Gupta" "Rajesh" has given also fake number and address.

This Sanjay and Rajesh as per the name they told me might have sold this laptop. Kindly HELP.

Kindly note if this S/N LXPM90C0030020F6E72000 comes for any services or problem do contact us on URGENT BASIS and cease the laptop and call Mr. Sonu on +91-[protected].

DETAILS OF LAPTOP/NOTEBOOK ARE GIVEN BELOW.

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Notebook AS5740-333G32MN 6/4/10 LXPM90C0030020F6E72000
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Product Model: AS5740-333G32MN
Serial Number / SNID LXPM90C0030020F6E72000
Date of Purchase 6/4/10
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