Agarwal Packers & Movers Complaints & Reviews

I have booked for a city shift from Mumbai to Bangalore on 09.04.2022 and paid an advance amount of Rs.5150/-. It was agreed that Agarwal P&M will pack and shift my items on 15.04.2022. But, on the day of shifting (15th April) around 12.00 noon they informed that they wont turn up for the shifting as the vehicle broke down. The advance paid is not given back yet.

I have followed up multiple times through mails and calls but no action has been taken by Agarwal packers and movers. Because they cancelled on the day of my shifting, I had to search for another packers and movers on the same day and had to stay in a hotel for that day. The hotel expenses came for around 3000+ too.

I want Agarwal packers and movers to refund 5100+3500+any compensation for the loss, time, stress and difficulties that I have gone through because of their cancellation and irresponsiveness to my queries.

I have moved my house hold stuffs from pune to mumbai and that included dismantling and assembling of double bed as well as wardrobe. But once the items are delivered to mumbai they are not assembling the double bed and wardrobe. This shows the unprofessional behavior of staff. Please stick to your commitment as we have paid you as per that. Kindly look after my query on priority else i have to take further steps in this regard.

My consignment is stuck in Delhi. Their customer support is saying they don’t have vehicle for Pune

Our dining table with glass top was damaged during movement from greater noida to kottayam, kerala.

The claims department after taking details for settlement is not responding.

This is a serious issue & we expect professionalism from a reputed company like APML.

Abraham John
[protected]

Pasted below are copies of email correspondence.

Re:[## 1653035 ##] CLAIM VIDE GC NO GCNOIDA[protected]
C
customercare.claims
to me, COCHIN
Aug 26Details
Dear Sir,
Greetings from APML!!!

This has reference to your damaged goods wherein we put forth our willingness to reimburse you INR 2K towards final settlement.

Please furnish your confirmation with account details to proceed further.

thanks & regards
---- On Fri, 26 Aug 2022 11:01:49 +0530 "COCHIN APML" wrote ----
Dear sir

Please find attached pod and inventory sheet at the delivery time client got damage dining table.

--

Thanks

SUBHASH
Agarwal Packers and Movers Ltd.

APML I 37/3440 C, Ponoth Building,

Ponoth Road, Deshabhimani Junction,

Kaloor, Ernakulam-682017

Landline Direct:[protected] | Mobile: +91 [protected] On line payment : https://www.securepay.agarwalpackers.com

A Heartfelt CSR – Worth watching: https://www.youtube.com/watch?v=OfazO7_RD3w

You can reach us between 7 AM to 9:30 PM x 7 days a week x 365 Days

Our IVR Numbers:[protected] or[protected]

An ISO 9001:2008 & ISO 39001:2012 Certified Company

Accurate Universal Solutions
to customercare.[protected]@agarwalpackers.com
Aug 27Details
This is not acceptable for our damaged dining table. Repairing it is not an acceptable option. The reason we spent money for insurance of Rs.300000/- is to get full value for any damage to our goods.

You may either replace our dining table with a similar table

or

compensate Rs.15000/- for the insured value of the dining table which was purchased for Rs.19000/-.

Please settle our claim at the earliest for the damaged dining table.

Regrettably

Abraham John
[protected]
C
customercare.claims
to me
Aug 31Details
Dear Sir,

The declared value of damaged part is only INR 9K wherein if we considering 100% declared value then the damaged table shall be picked up by us as salvage.

If you are not agree with our assessed amount then please share repair estimate of the same on printed invoice for further consideration.

Thanks & regards
---- On Sat, 27 Aug 2022 08:16:04 +0530 "Accurate Universal Solutions" wrote ----
This is not acceptable for our damaged dining table. Repairing it is not an acceptable option. The reason we spent money for insurance of Rs.300000/- is to get full value for any damage to our goods.

You may either replace our dining table with a similar table

or

compensate Rs.15000/- for the insured value of the dining table which was purchased for Rs.19000/-.

Please settle our claim at the earliest for the damaged dining table.

Regrettably

Abraham John
[protected]

On Friday, August 26, 2022, customercare.claims wrote:

Dear Sir,
Greetings from APML!!!

This has reference to your damaged goods wherein we put forth our willingness to reimburse you INR 2K towards final settlement.

Please furnish your confirmation with account details to proceed further.

thanks & regards
---- On Fri, 26 Aug 2022 11:01:49 +0530 "COCHIN APML" wrote ----
Dear sir

Please find attached pod and inventory sheet at the delivery time client got damage dining table.

--

Thanks

SUBHASH
Agarwal Packers and Movers Ltd.

APML I 37/3440 C, Ponoth Building,

Ponoth Road, Deshabhimani Junction,

Kaloor, Ernakulam-682017

Landline Direct:[protected] | Mobile: +91 [protected] On line payment : https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.securepay.agarwalpackers...⇄ 1, sU9qpItfQqA__Fc0ADPG-_oCUUpLwumgczLuitVWVa3vW4et3KlezIYV-wvG_n688ckaKAKiXecbOUYG...⇄ &typo=1

A Heartfelt CSR – Worth watching: https://www.youtube.com/watch?v=OfazO7_RD3w

You can reach us between 7 AM to 9:30 PM x 7 days a week x 365 Days

Our IVR Numbers:[protected] or[protected]

An ISO 9001:2008 & ISO 39001:2012 Certified Company

Accurate Universal Solutions
to customercare.[protected]@agarwalpackers.com
Sep 1Details
Please transfer 100% of the declared value (Rs.9000/-) for the dining table & arrange to pick it up asap.

Abraham John
[protected]
C
customercare.claims
to me, COCHIN
Sep 1Details
Thanks for your confirmation sir.

Please furnish your account details with complete address so that we process the claim amount and pick up damaged item.

@ Subhash, please arrange pick up of damaged dining table.

Thanks & regards
---- On Thu, 1 Sep 2022 10:35:04 +0530 "Accurate Universal Solutions" wrote ----

Accurate Universal Solutions
to customercare.[protected]@agarwalpackers.com
13 days agoDetails
Account details
Abraham John
Ac. No. [protected]
State bank of India
IFSC SBIN0071072

Address
Abraham John
Thuruthel House
31st Mile, Near MES school,
Mundakayam
Kottayam, Kerala

Call me when you plan to pickup the dining table.

Abraham John
[protected]
C
customercare.claims
to me, COCHIN
9 days agoDetails
Dear Sir,

Thanks for your confirmation and sharing details with us, your claim amount INR 9k shall be credited within 20 working days.

@ SUbhash, find below address and arrange pick up of damaged dining table.

Address
Abraham John
Thuruthel House
31st Mile, Near MES school,
Mundakayam
Kottayam, Kerala

---- On Fri, 2 Sep 2022 09:24:13 +0530 "Accurate Universal Solutions" wrote ----

C
customercare.claims
to me, COCHIN, SUJATHA, +1
9 days agoDetails
* Sorry the declared value is only INR 7K hence that can only be compensated. Please find attached inventory sheet duly acknowledged by you. Item no. 48
​
Re:[## 1653035 ##] CLAIM VIDE GC NO GCNOIDA[protected]
C
customercare.claims
to me, COCHIN
Aug 26Details
Dear Sir,
Greetings from APML!!!

This has reference to your damaged goods wherein we put forth our willingness to reimburse you INR 2K towards final settlement.

Please furnish your confirmation with account details to proceed further.

thanks & regards
---- On Fri, 26 Aug 2022 11:01:49 +0530 "COCHIN APML" wrote ----
Dear sir

Please find attached pod and inventory sheet at the delivery time client got damage dining table.

--

Thanks

SUBHASH
Agarwal Packers and Movers Ltd.

APML I 37/3440 C, Ponoth Building,

Ponoth Road, Deshabhimani Junction,

Kaloor, Ernakulam-682017

Landline Direct:[protected] | Mobile: +91 [protected] On line payment : https://www.securepay.agarwalpackers.com

A Heartfelt CSR – Worth watching: https://www.youtube.com/watch?v=OfazO7_RD3w

You can reach us between 7 AM to 9:30 PM x 7 days a week x 365 Days

Our IVR Numbers:[protected] or[protected]

An ISO 9001:2008 & ISO 39001:2012 Certified Company

Accurate Universal Solutions
to customercare.[protected]@agarwalpackers.com
Aug 27Details
This is not acceptable for our damaged dining table. Repairing it is not an acceptable option. The reason we spent money for insurance of Rs.300000/- is to get full value for any damage to our goods.

You may either replace our dining table with a similar table

or

compensate Rs.15000/- for the insured value of the dining table which was purchased for Rs.19000/-.

Please settle our claim at the earliest for the damaged dining table.

Regrettably

Abraham John
[protected]
C
customercare.claims
to me
Aug 31Details
Dear Sir,

The declared value of damaged part is only INR 9K wherein if we considering 100% declared value then the damaged table shall be picked up by us as salvage.

If you are not agree with our assessed amount then please share repair estimate of the same on printed invoice for further consideration.

Thanks & regards
---- On Sat, 27 Aug 2022 08:16:04 +0530 "Accurate Universal Solutions" wrote ----
This is not acceptable for our damaged dining table. Repairing it is not an acceptable option. The reason we spent money for insurance of Rs.300000/- is to get full value for any damage to our goods.

You may either replace our dining table with a similar table

or

compensate Rs.15000/- for the insured value of the dining table which was purchased for Rs.19000/-.

Please settle our claim at the earliest for the damaged dining table.

Regrettably

Abraham John
[protected]

On Friday, August 26, 2022, customercare.claims wrote:

Dear Sir,
Greetings from APML!!!

This has reference to your damaged goods wherein we put forth our willingness to reimburse you INR 2K towards final settlement.

Please furnish your confirmation with account details to proceed further.

thanks & regards
---- On Fri, 26 Aug 2022 11:01:49 +0530 "COCHIN APML" wrote ----
Dear sir

Please find attached pod and inventory sheet at the delivery time client got damage dining table.

--

Thanks

SUBHASH
Agarwal Packers and Movers Ltd.

APML I 37/3440 C, Ponoth Building,

Ponoth Road, Deshabhimani Junction,

Kaloor, Ernakulam-682017

Landline Direct:[protected] | Mobile: +91 [protected] On line payment : https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.securepay.agarwalpackers...⇄ 1, sU9qpItfQqA__Fc0ADPG-_oCUUpLwumgczLuitVWVa3vW4et3KlezIYV-wvG_n688ckaKAKiXecbOUYG...⇄ &typo=1

A Heartfelt CSR – Worth watching: https://www.youtube.com/watch?v=OfazO7_RD3w

You can reach us between 7 AM to 9:30 PM x 7 days a week x 365 Days

Our IVR Numbers:[protected] or[protected]

An ISO 9001:2008 & ISO 39001:2012 Certified Company

Accurate Universal Solutions
to customercare.[protected]@agarwalpackers.com
Sep 1Details
Please transfer 100% of the declared value (Rs.9000/-) for the dining table & arrange to pick it up asap.

Abraham John
[protected]
C
customercare.claims
to me, COCHIN
Sep 1Details
Thanks for your confirmation sir.

Please furnish your account details with complete address so that we process the claim amount and pick up damaged item.

@ Subhash, please arrange pick up of damaged dining table.

Thanks & regards
---- On Thu, 1 Sep 2022 10:35:04 +0530 "Accurate Universal Solutions" wrote ----

Accurate Universal Solutions
to customercare.[protected]@agarwalpackers.com
13 days agoDetails
Account details
Abraham John
Ac. No. [protected]
State bank of India
IFSC SBIN0071072

Address
Abraham John
Thuruthel House
31st Mile, Near MES school,
Mundakayam
Kottayam, Kerala

Call me when you plan to pickup the dining table.

Abraham John
[protected]
C
customercare.claims
to me, COCHIN
9 days agoDetails
Dear Sir,

Thanks for your confirmation and sharing details with us, your claim amount INR 9k shall be credited within 20 working days.

@ SUbhash, find below address and arrange pick up of damaged dining table.

Address
Abraham John
Thuruthel House
31st Mile, Near MES school,
Mundakayam
Kottayam, Kerala

---- On Fri, 2 Sep 2022 09:24:13 +0530 "Accurate Universal Solutions" wrote ----

C
customercare.claims
to me, COCHIN, SUJATHA, +1
9 days agoDetails
* Sorry the declared value is only INR 7K hence that can only be compensated. Please find attached inventory sheet duly acknowledged by you. Item no. 48
​

8.

---- On Tue, 6 Sep 2022 14:04:01 +0530 customercare.claims wrote ----

Accurate Universal Solutions
to customercare.[protected]@agarwalpackers.com, ausworldwide
9 days agoDetails
Dining table (Rs.7000/-) is with the dining table glass attachment (item 43 - Rs.7000/-). Showrooms sell the whole dining table with the glass top, do not sell base or top separately.

Either you replace a similar dining table with glass top or settle our claim for the dining table with the glass top (Rs.7000 + Rs.7000 = Rs.14000). The amount of Rs.15000/- was our original claim for the whole dining table inclusive of the glass top.

The main purpose of getting an insurance was to get compensation for any damages

Let us not waste time discussing the issue unnecessarily. Please arrange to pick up the whole dining table & settle our claim of Rs.14000/- as per the signed document at the earliest.

Abraham John
[protected]

Accurate Universal Solutions
to customercare.[protected]@agarwalpackers.com
21 hours ago
Details
Please note that if we do not receive settlement for our claim by tomorrow evening then our only option is to go for legal help and also to file a formal complaint with consumer court.

This is our final correspondence with you regarding this claim

Abraham John

Kindly revert me and cleare my dues with you.

Details are given below

1. 3 Nos cealing fan installation charges
2. 1 nos TV and DTH installation charges
3. 1 nos AC installation charges
4. 1 nos water guser installation charges
5. 1 nos water purification system installation charges

All above items are mention in quotation for Installation and uninstalling but all items are only uninstalling by your team and after when I ask for installation your team at Rajkot they can't install my above items after then same are install by me so we are requesting to you please give my pending amount which is already in your account.

Last 1 month I can fallow up

Kindly revert me and cleare my dues with you.

Details are given below

1. 3 Nos cealing fan installation charges
2. 1 nos TV and DTH installation charges
3. 1 nos AC installation charges
4. 1 nos water guser installation charges
5. 1 nos water purification system installation charges

All above items are mention in quotation for Installation and uninstalling but all items are only uninstalling by your team and after when I ask for installation your team at Rajkot they can't install my above items after then same are install by me so we are requesting to you please give my pending amount which is already in your account.

I had a consignment signed with Agarwal Packers & Movers Ltd. to move my household items from Cochin to Bangalore. Below are the consignment details.

Consignment No. - GCCOH[protected]
PickUp Date - 29/08/2022
Delivery Date - 04/09/2022

I had to face a lot of inconvenience during the delivery of items in the destination Bangalore.
The given date of delivery was on September 3rd, but it was delayed to the next day, 4th September afternoon. During the delivery only the driver was there and no other people were there for unloading. My quotation was included with the loading and unloading fee.
I called several times to the responsible people and no one picked up and finally I called customer care. However, I didn't get proper information regarding unloading people and I had to wait for more than 1 hour.
Even after that, since nobody showed up I had to unload all the items myself and while opening the load itself I could see some damage in some products.

The package of refrigerator was torn and it was damaged. I have paid the insurance amount while signing the consignment. I have informed the company multiple times regarding the damage and no one responded.

I want an appropriate refund or compensation considering my losses and I have attached the respective photographs and documents herewith.

After collecting money for direct transfer of good from Hyderabad to bhubaneshwar. The goods were transferred in shared basis. After connecting with Operational manager he didn’t agree to return money back for shared transfer

I'm writing with respect to my consignment (GCBNG[protected] which was picked up on 27.08.22 and delivered on 05.09.22. I had sent 10 pieces (7 cartons, 2 pcs of furniture, 1 scooter) from Bangalore to be delivered in Thrissur, but I have only received 9 pieces in total, with 1 carton missing (Box no. 7). I have been in contact with Ravi Singh in Bangalore and Rohit Shukla in Coimbatore, and I still haven't received any details on the whereabouts of my missing package or when I will receive it.

Within the delivered boxes there are a few damaged items as well despite of their packaging, that I should be compensated for.

I'm really disappointed in their service and lack of care for their customers.

GC NO[protected]

I had to shift my household items from Jodhpur to Ranchi and the date of booking is 8/7/2022.

Though most of the items reached Ranchi, I have not received 2 wooden chairs of dining table.

Ranchi office is saying that the items have not left Jodhpur.

The claims dept just picks up the call and asks for the details then assures me that they will call back with an update but they never do that.

Many times nobody picks up the call.

It has been almost a month now and yet no update.

It is good I got my shifting done from Agarwal packers, because I have come to know today that the house near Dwarka, Delhi where I lived, was I shifting yesterday, they had to move from Dwarka Delhi to Noida sector 62, What happened to them, I did not even imagine that this could happen. Their similarities disappeared on the way and they still do not thank god that I got to know or else I too could have been a victim of this accident.

Agarwal packers and Movers in Dwarka has provided me with packers named thepackersmoversdelhi.com which is a trusted company.

link:- https://thepackersmoversdelhi.com

Thank you Agarwal Packers.

I had chosen your movers and packers services based on the name you have in the market.
It is very disappointing the way i have been treated and there is no empathy towards my needs.
To give you a brief, i had booked 23 items from Coimbatore dated 14/08/2022 with GC number: 4823013 and the challan also mentioned approx 10 days to reach Patna where i newly shifted. It has been more than 22 days now and neither me nor your team has got any clue where my cargo is and when will i get it delivered in Patna.
I have been continuously following with Mr. Ramchander Choudhary[protected] who is i am told coimbatore hub head. He always used to tell me that he will find out the details and get back to me but he never called back. After continuous followup, he shared me the contact person on Patna of Mr.Suresh Kumar[protected] who is really miserable in customer service as he never picked up my calls .
I am really worried where my cargo is..How can such a reputed company take this so casually that too when the delivery date of 10 days has got extended to 22 days and still no update or call.
Due to the delay, i am forced to stay in a hotel and have been mentally tortured which cant be measured in monetory terms.
I need proper justification for such a huge delay and demand compensation for atleast the monetary loss i have to bear to stay in hotel..
Hope this mail goes to the right people at the top management who take proper action against the negligence and poor customer communication.
#consumerforum
Regards,
Amrik Panesar,
[protected]
Patna.

My GC number is GCHZD[protected]. Booked for Rs.54000/- from Hyderabad to New Delhi to shift my house on[protected].
1. Several of items were damaged (wooden table, crockery, washing machine, Steel almirah) during the transit. After talking to claim department for several weeks till today[protected] no settlement happened and surprisingly they didn’t fill sorry for it.
2. As a customer, I paid premium charges expecting better service than other players in the market but in return I was offered with insufficient and unfriendly staffs giving excuses, shameless not lifting the calls. In order to track and get my own stuff I have made 20 to 30 calls a day. Ironically the customer care sitting at office have no control over the field team and they just pass you the field executive or warehouse people number. These warehouse/ delivery team will not lift your calls at all. (shamelessly)
3. The packing and delivery team members are beggars demanding money for everything as if they are doing mercy to do packing and delivery to you. Demanding extra money is right for it. Mind it.

My consignment was supposed to be delivered by 24 th of August. Today it is 1st of Sept and no news at all Every time it is being told to me that It will be delivered today/tomorrow but all waste, Horible servcie...

The consignment was supposed to be moved from Kolkata to Hyderabad, it was picked up in Kolkata on 19th August 2022 against GC 4829139. It has been days since I got any updates. I tried several numbers, but they are always giving different status updates. At times, the customer care has been downright unprofessional, one guy has told me there has been an accident and I won't get anything.

agarwalpackers.in

I booked a car consignment and deposited my car on 14.8.22 which was supposed to be delivered in 3-5 days.
After more than half a month, my consignment is still not delivered. I tried contacting customer care which resulted in a dead end. All the information that they have is "your consignment is in transit and will be delivered today/tomorrow". There is no real-time tracking of the consignment and the reason is the same "GPS is not working in the vehicle".
After charging such hefty fees (Rs 60, 000), customer support like this is purely unacceptable. Monetary wastage and mental harassment due to such incidents are prodigious.

Shipment Date: 14.08.22
Tracking Code: GCUPB[protected]
Desirable Resolution: Full Refund

Damaged Goods Received due to poor packing and mishandling _
GCNO- 4809804

I have received goods in damaged condition. i had also taken insurance but even after 4 months no one is replying of my mail/calls

I am helpless please help urgently

Regads
Sajjan
[protected]

Even after multiple commitment my goods are not delivered yet. I was been told that my goods will be delivered by tomorrow whenever I tried to connect to customer care facility of APML from last 4-5days. I have written email to their Escalation team as well but have not got any fruitful response. Each and every I am getting new commitment but my my problem has not been solved as a result I am yet to get goods delivered to me.

Honda Activa was transported from Mumbai to chandrapur have damages on handlebar edge, break lever, saree guard .
Throttle is jammed and bike is pulling left .
Its visible that the bike is fallen in transit as there are evident damages .
Service centre has estimated 1500 for repairs .
CG - GCBHND[protected]
Customer Name - Nitin Galmode
Servicing branch - Bhivandi

Bike was supposed to be delivered at Vijaywada.Bike is not delivered for more than a month now. Delivery people are not responding.