I had engged the services of Agarwal Packers and movers for packing loading transportation unloading unpacking and rearranging of house hold goods items from Delhi to Bangalore. They had assured that the same contained will travel to Bangalore and will not be transhipped anywhere in between.
The agency had sent their packing labours on 25th May 2008 at 1100 Hrs and the packing materials were brought along with them. The closed container truck was placed for loading transportation. They started packing with cartons and adhesive tapes. The quality of adhesive tapes was very bad and was not properly sealing. Many times they were coming loose and when I reminded them to get a better tape, they argued with me saying it wont harm. At the end of the day they were in a hurry to load the goods without properly packing. When I started monitoring, they some how completed the job with poor quality of packing. When the loading was completed I enquired about approximate time that it would reach Bangalore. They repeatedly confirmed that it won't take more than 4 days. Based on their asurance we planned to travel to Bangalore on 29th May 2008. When we checked their website for the status of the truck carrying our goods it was always showing it's location as "at the Maharashtra and Karnataka Border". Whenevr we enquired their officials on helpdesk, everyone were giving different status. I was very tensed as I had to rushback to Delhi for work on 3rd June 08. After great follow up the truck arrived on 1st June 2008 evening at our apartment in Bangalore.
On arrival, to our horror first it was noticed that the truck which brought our goods was different from the one which was loaded at Delhi. It was not closed container but a small open carrier. When I enquired the Agarwal officials initially they could not provide any proper reasons for this mes up. After insistance and follow up it was told that due to brakedown of truck carrying our goods, they had to shift the goods to another carrier. However it was noticed that while shifting the goods they had not taken proper care and many items were damaged. One of my study table which has travelled with me for all 5 places, in last 22 years, had lost its one of the leg due to poor handling by the traporters personnel. One of the centre table leg as broken. All the sofa furnitures legs had developed cracks. I lost three pillows for which they could not give any reasons.
One week later after continuous follow up one person turnd up for assesment and informed that he can give only Rs 4000/- for all the damages.
We felt disgusting about the servces of Agarwal packers and movers (the DRS group unit Co).
Though I had utilised the services of Agarwal packers and movers in past, this time experines was very bad and I have notived that their services is deteriorating as the time passes.
I would not recommend anyone to use the services of Agarwal Packers and Movers (a DRS UNit) in view of their deteriorating service. I do agree their company has grown big and large. But they have not focussed on their customers service equally. Some of the photos which I have attached demonstartes their horrifying services off late.
Aug 14, 2020
Complaint marked as Resolved 
Caravan packers & movers — Damage of house hold goods
From: A.Koteshwar Rao August 17, 2009.Office: Residence
Qr. No. C-14, 2/6 Door.No:122 A Koteshwar Rao:
Gautaminagar Scientific Officer/E
Post Aswapuram – 507 116 Department of Atomic Energy
Khammam DistAndhra Pradesh Heavy Water Plant (Manuguru) Mobile No. [protected] Khammam Dist. (AP) Pin – 507 116
Ph No:[protected] Ph No:[protected]
E-mail id: [protected]@yahoo.co.in
To
ConsumerComplaints.in
INDIAN CONSUMER COMPLAINTS FORUM
Sub : Settlement of grievance arising out of careless and irresponsive motive shown by M/s. Caravan Roadways Ltd(Caravan Packers & Movers)., – Request – Reg.
Respected Sir,
With due respect and with utmost conviction, I would like to put forth my grievance before your kind authority for early and amicable settlement.
Sir, while I was working as of Scientific Officer/E in Heavy Water Plant, Baroda (Gujarat), a constituent unit of Department of Atomic Energy, I have been transferred to Heavy Water Plant, Manuguru (Andhra Pradesh) on public interest and relived me vide Office Order dated 17.11.2008(Copy enclosed). Accordingly, I joined HWP (Manuguru) on[protected] and on allotment of Departmental accommodation at Manuguru, I came back to Baroda to shift my family and household articles to Manuguru.
On survey to shift the goods from Baroda to Manuguru, I approached the branch office of M/s. Caravan Roadways Ltd (Caravan Packers & Movers)., located at Ahmedabad (Caravan Packers & Movers, 20 No, Sahara Complex, F/Floor, Near Navajivan Hotel, S G Highway, Sanand Chokdi, Sarkhej, Ahmedabad:382 210). The household articles containing 88 packages with proper documents & Octrai Exemption certificates were booked vide Consignment Note No.515578 dated 19.12.2008 at an agreed and advance payment of Rs. 31, 000/- with an assurance that entire goods will be shifted in one Truck with an escort. The entire goods were valued and covered insurance for an amount of Rs. 1, 00, 000/-.
The goods’ consisting 88 packs were reached Manuguru on 26.12.2008 without any escort and on unloading the goods it is found that the 3 seated Black wood sofa set, which was insured for Rs. 30, 000/-, was received in dilapidated condition. The photograph of the broken sofa set taken in presence of the Driver is enclosed. The Cartons bearing Nos. 13, 14, 35 & 36 are received in open condition and on verification of these cartons, it is found that 01 No. CD Player of Samsung make worth Rs. 4500/- was missing. On further verification, Steel drum worth Rs.1000/- from Carton No.52, Steel gas stove worth Rs. 2, 500/- were also found missing. On inquiry, the driver had replied that some of the Cartons were opened by Central Excise Department.
Immediately the situation was explained to Mr. Sunil Beniwal, Marketing Executive of M/s. Caravan Roadways Ltd., Ahmedabad over phone (Ph. No.[protected], [protected], [protected]) in presence of the Driver. In response to my complaint, Shri Sunil had given assurance to pay some compensation towards the lost of articles and damaged three seated sofa set in consultation with their Head Office at New Delhi at an early date. Honoring the assurance given by Mr. Sunil, the receipt of the Consignment was acknowledged on the same day with an endorsement on the Packing note.
I was on constant touch with Mr. Sunil Beniwal over phone (Ph. No. [protected]) and send 5-6 e-mails (mail Id: [protected]@caravanpackers.com) to redress my grievance at an early date. Instead of settling the grievance as assured, after passing three months time, Mr. Sunil Beniwal has directed me to represent my grievance to their Delhi Office by giving Delhi Office ie., with Mr. Wilson Phone No.( [protected]) mail Id. ([protected]@carvanpackers&movers).
Again I was forced to start correspondence and conversation with Delhi Office of M/s. Caravan Roadways Ltd., Having receipt of my correspondence and my telephonic conversation, they have paid deaf hear towards my grievance and on repeated contact with them they have communicated their willingness to pay compensation towards lost / damaged items an amount of Rs.550/- through e-mail dated[protected]enclosed).
The entire episode has driven me to represent your kind authority to resolve my grievance at the earliest. Hence, I earnestly request your august authority to pass necessary orders to M/s. Caravan Roadways Ltd., to pay a compensation of Rs.38, 000/- as per the value of the items shown below.
1) Cost of damaged 1 No. 3 seated Black wood sofa .. 30, 000-00
(ie., equivalent to insured value)
2) Cost of 1 No. Samsung make CD Player .. 4, 500-00
3) Cost of 1 No. Steel gas stove .. 2, 500-00
4) Cost of 1 No. Steel drum .. 1, 000-00
[protected]
Total Rs.38, 000-00
[protected]
I convyed the same matter to the carvan packers & movers by all means (email, fax, post) in the month of June-2009, but they are not responded till now. They are forcing me to apprach the consumer fourm
Looking forward for your immediate intervention and early settlement.
Thanking you,
Yours truly,
[ A KOTESHWAR RAO ]