I recently shifted from Chennai to Hyderabad and took services of DRS Packers, who were very prompt at coming to my residence to pack things. Then they started to mention that unless 100% is paid up in advance, they would not take the packed luggage into the truck.
After I gave them a cheque, they started their loading of truck - which took four days to travel a distance of nearly 500 Kms. The day the cheque got cleared, I got a call from them asking for directions to my new place.
After duly unloading the stuff at Hyderabad, they left, even whlie I was asking them to wait to access the damages; for which they gave two phone numbers, mentioning that it was another department which would handle the same.
After umpteen phone calls, 15 days later, a carpenter visited (who was dubbed as surveyor) who promised to repair the same the very next day.
Again after 10 days and several calls later, the fellow came back and repaired only one of the items, telling that the other damaged goods need some external help from his office.
After the same - till date no one turned up. I even called up the Country Head, who promised prompt action.
It is 10 days again - no response nor any action from their side...
Seems this is a very sloppy organization, which talks of "A Class service"
Aug 14, 2020
Complaint marked as Resolved 
Caravan packers & movers — Damage of house hold goods
From: A.Koteshwar Rao August 17, 2009.Office: Residence
Qr. No. C-14, 2/6 Door.No:122 A Koteshwar Rao:
Gautaminagar Scientific Officer/E
Post Aswapuram – 507 116 Department of Atomic Energy
Khammam DistAndhra Pradesh Heavy Water Plant (Manuguru) Mobile No. [protected] Khammam Dist. (AP) Pin – 507 116
Ph No:[protected] Ph No:[protected]
E-mail id: [protected]@yahoo.co.in
To
ConsumerComplaints.in
INDIAN CONSUMER COMPLAINTS FORUM
Sub : Settlement of grievance arising out of careless and irresponsive motive shown by M/s. Caravan Roadways Ltd(Caravan Packers & Movers)., – Request – Reg.
Respected Sir,
With due respect and with utmost conviction, I would like to put forth my grievance before your kind authority for early and amicable settlement.
Sir, while I was working as of Scientific Officer/E in Heavy Water Plant, Baroda (Gujarat), a constituent unit of Department of Atomic Energy, I have been transferred to Heavy Water Plant, Manuguru (Andhra Pradesh) on public interest and relived me vide Office Order dated 17.11.2008(Copy enclosed). Accordingly, I joined HWP (Manuguru) on[protected] and on allotment of Departmental accommodation at Manuguru, I came back to Baroda to shift my family and household articles to Manuguru.
On survey to shift the goods from Baroda to Manuguru, I approached the branch office of M/s. Caravan Roadways Ltd (Caravan Packers & Movers)., located at Ahmedabad (Caravan Packers & Movers, 20 No, Sahara Complex, F/Floor, Near Navajivan Hotel, S G Highway, Sanand Chokdi, Sarkhej, Ahmedabad:382 210). The household articles containing 88 packages with proper documents & Octrai Exemption certificates were booked vide Consignment Note No.515578 dated 19.12.2008 at an agreed and advance payment of Rs. 31, 000/- with an assurance that entire goods will be shifted in one Truck with an escort. The entire goods were valued and covered insurance for an amount of Rs. 1, 00, 000/-.
The goods’ consisting 88 packs were reached Manuguru on 26.12.2008 without any escort and on unloading the goods it is found that the 3 seated Black wood sofa set, which was insured for Rs. 30, 000/-, was received in dilapidated condition. The photograph of the broken sofa set taken in presence of the Driver is enclosed. The Cartons bearing Nos. 13, 14, 35 & 36 are received in open condition and on verification of these cartons, it is found that 01 No. CD Player of Samsung make worth Rs. 4500/- was missing. On further verification, Steel drum worth Rs.1000/- from Carton No.52, Steel gas stove worth Rs. 2, 500/- were also found missing. On inquiry, the driver had replied that some of the Cartons were opened by Central Excise Department.
Immediately the situation was explained to Mr. Sunil Beniwal, Marketing Executive of M/s. Caravan Roadways Ltd., Ahmedabad over phone (Ph. No.[protected], [protected], [protected]) in presence of the Driver. In response to my complaint, Shri Sunil had given assurance to pay some compensation towards the lost of articles and damaged three seated sofa set in consultation with their Head Office at New Delhi at an early date. Honoring the assurance given by Mr. Sunil, the receipt of the Consignment was acknowledged on the same day with an endorsement on the Packing note.
I was on constant touch with Mr. Sunil Beniwal over phone (Ph. No. [protected]) and send 5-6 e-mails (mail Id: [protected]@caravanpackers.com) to redress my grievance at an early date. Instead of settling the grievance as assured, after passing three months time, Mr. Sunil Beniwal has directed me to represent my grievance to their Delhi Office by giving Delhi Office ie., with Mr. Wilson Phone No.( [protected]) mail Id. ([protected]@carvanpackers&movers).
Again I was forced to start correspondence and conversation with Delhi Office of M/s. Caravan Roadways Ltd., Having receipt of my correspondence and my telephonic conversation, they have paid deaf hear towards my grievance and on repeated contact with them they have communicated their willingness to pay compensation towards lost / damaged items an amount of Rs.550/- through e-mail dated[protected]enclosed).
The entire episode has driven me to represent your kind authority to resolve my grievance at the earliest. Hence, I earnestly request your august authority to pass necessary orders to M/s. Caravan Roadways Ltd., to pay a compensation of Rs.38, 000/- as per the value of the items shown below.
1) Cost of damaged 1 No. 3 seated Black wood sofa .. 30, 000-00
(ie., equivalent to insured value)
2) Cost of 1 No. Samsung make CD Player .. 4, 500-00
3) Cost of 1 No. Steel gas stove .. 2, 500-00
4) Cost of 1 No. Steel drum .. 1, 000-00
[protected]
Total Rs.38, 000-00
[protected]
I convyed the same matter to the carvan packers & movers by all means (email, fax, post) in the month of June-2009, but they are not responded till now. They are forcing me to apprach the consumer fourm
Looking forward for your immediate intervention and early settlement.
Thanking you,
Yours truly,
[ A KOTESHWAR RAO ]