Air Asia Complaints & Reviews

The flight I5 766 was booked my me and the time for take off is given 6.25 pm on 14.05.2023 and this flight was delay by 4.30 hrs from its scheduled time. Due to this i have face many problems and no other agreement was done by airlines to accommodate and its totally waste my time and money. The official was denied to given any written statement regarding the delay and no one from airport authority can came at gate 8 on the after repeated requests. I was waste my 5 hrs due to negligence of air asia airline and cancelled my further program. Please look into the matter

Due to this i have face many problems and no other agreement was done by airlines to accommodate and its totally waste my time and money. The official was denied to given any written statement regarding the delay and no one from airport authority can came at gate 8 on the after repeated requests.

Hi. I have money deducted from my bank account (£500+) by Air Asia. I have not booked for any flights whatsoever.
What is this for and what is going on?
I need this money refunded.

Hello Sir/Madam,

Seeking your help for my complain!

Date of Incident:[protected]
Client Name: AirAsia Airlines
Full Description of the incident: Me, husband and baby travelled from Delhi to Bangalore by Air Asia Airlines on 28th March 2023 during when our Skybag branded luggage Trolley bag was damaged. Boarding time at Delhi was 10:15pm, so we landed Bangalore airport around 12:00am. we were very sleepy hence missed to check baggage condition and boarded cab and left for home. After reaching home at 1am we saw that our Skybag brand luggage trolley bag was heavily damaged and in unrepairable condition. We did called AirAsia at 1:15am and updated about trolley bag. raised complain through email id. but no help so far.

I desire resolution from AirAsia Airlines. Please give me refund of Rs.5000 or provide me new Skybag brand medium size trolley bag worth of Rs.5000.

Waiting for my complain to be heard and resolving the issue.

Regards,
Archana

Date of Incident:[protected]
Client Name: AirAsia Airlines
Full Description of the incident: Me, husband and baby travelled from Delhi to Bangalore by Air Asia Airlines on 28th March 2023 during when our Skybag brand luggage trolly bag was damaged. Boarding time at Delhi was 10:15pm, so we landed Bangalore airport around 12:00am. we were very sleepy hence missed to check baggage condition and boared cab and left for home. After reaching home at 1am we saw that our Skybag brand luggage trolly bag was heavily damaged and in unrepairable condition. We did called AirAsia at 1:15am and updated about trolly bag. raised compain through email id. but no help so far.

I desire resolution from AirAsia Airlines. Please give me refund of Rs. 5000 or buy and give me Skybag medium size trolly bag worth of Rs. 5000.

I booked flight ticket for 26th April 2023. My boarding time was 12.10 and departure was 12.50 AM.
I scanned my bags and reached airport's Air Asia desk before 12.00.
But airport facility denied entry to me saying luggage counter is closed.
I had an argument with airport management because I reached before time after a while when it passed 12.10 then she entered my time. so officially it will look like I came late. I gave her an option that I will carry my bag in cabin as it is I believe in size L or small.
Than even security was allowing me and Vistara staff was polite and helping me as to in this time as per rules they should have allowed you.
But Air Asia staff, was stick to the point that they can't allow. I had to book another flight on same day which was at 6:55 AM and then I travelled to Delhi. It was important for me to reach there but I suffered because of some rigidity and unhelpful nature of AirAsia representative. I feel I won't opt for AirAsia in future if I don't get proper help now. There could be a case that they sold my ticket to someone else and then push me to cancel it. I hope you can help me with necessary actions.

Dear Sir
This is to bring your kind attention that my ticket was rejected by airline due to name issue .
Booking details
From : Surat To : Bangalore
Date of booking:
Service provider: Goibbo . Booking ID: GOFLDSTDGPXXD19126
Airline PNR: NVZSHI
Name of passenger as per ticket issued at the time of booking
1.Mr Ramamurthy Narasingaral
2.Mrs Ramamurthy Narasingarao
Fare: 5912
Though I have booked in the name o[censored]ma Ramamurthy, system took name as Ms Ramamuthy Narsingarao and I was not noticed at the time of booking. I have noticed this during web check -in and immediately informed both Air Asia and Goibbo. Goibbo and Aisr Asia informed that it is not acceptable and need to re book a new ticket. As it is urgent, I have booked a fresh ticket for the same flight and the booking details are
From: Surat To : Banagalore
Date of travelling:[protected]
Service provider: Easemytrip
Date of booking[protected], Booking ID: EMT[protected]
Airline PNR: IUZSNL
Fare 5323
Name : Uma Ramamurthy
I agreed that I have not noticed at the time of booking and at the same time for this small correction I feel that I should not loose my hard earned money.
As a senior citizen I request to help to get the money reimbursed. I am highly thankful if you could consider my request and do the needful,
Thanking you
N.Ramamurthy
[protected]
Attachment: Booking ticket

I have also recevied a call and he told me i am calling from naukri.com and you resume shortlisted for airasai and told me send your all detail like Highest Qualifications Marksheet, AADHRCARD, PHOTO, EMAIL and he told me i am send your all detail to airasia for verifing details and some time ago i recevied another call from airasia for kyc verification after verification then i recevied a mail from [protected]@airasialimited.com regard job details and and telephonic interview and then say me pay 3700 on the call i a cut the call refrence id automatically closed then i understand it's fully fraud call but i caugh her fraud and don't pay any amount so guyz don't pay any amount for job if any company tell you pay for registration process ya refrence id other thing then it's a fraud call

We booked 19 D, 19 E, 19 F for 18th April, 2023- flight number I5-972(Cochi to Bengaluru).
In boarding pass the seat got changed from 19F to 11A without informing. We didn't ask for refund n not interested for that also. But it happened without our acknowledgement. And there is no window seat available also now. Totally unexpected behaviour.

I travelled from Hyderabad to Bali through KL on 5 apr/ 6 Apr .Flight AK 68..PNR V8IS3A.(2 pax).
The check in counter staff was very rude and harassed us.
1.While currently there is no need for producing a Covid vaccination certificate the check-in agent insisted on producing a certificate .I was ready for it and produced it.However i found that other friends, we were a group and other pax were not asked to produce the same . When such a rule is not there how he forced us is not clear

2.. Due to an auto assignment of seats we were allotted seats at row 29 D&E. I requested a seat change .He bluntly refused saying that the flight was full. However after boarding i found that there were seats vacant and if the agent was a friendly man he would have changed our seats .

3. Two hours flight delay which was not handled professionally . Providing one water bottle is not the way to handle a delay. I for example am a diabetic and i carry just about the minimum food to manage . Absolutely lousy

4. I am Director in a Insurance broking firm and this was a exploratory visit to understand Air Asia as well as Bali as i intend to provide a Rewards Program for my clients

5. In KL there was no agent to guide the connecting pax on the delayed segment and support for aged persons and given the distance from arrival gate to the departure gate not a single bit of assistance .

6.My conclusion is that you are no longer Air Asia India hence the attitude . 2. The staff of Air Asia AK are racist in nature
But this kind of attitude will not be good for your Airline

Truly disappointed with he experience in Hyderabad and KL
A disappointed Pax

Ramprasad Narasimhan
Regional Director

Bharat Re Insurance Brokers Pvt.Ltd

I would like to make changes in the name of passanger RUBY RAI to RUBY
Flight scheduled on 16th April 2023 against PNR no. B5SVWD

On 18th March I received a call from a girl named Renu for job offers in AIR ASIA airlines so I to agreed to apply for the post DATA Entry (work from home). Same day only my telephonic interview was conducted by Mandeep kaur and after that I received a job confirmation mail in which I was asked to pay Rs 1350 for seat booking which was refundable so I paid. On 20th March I received the training letter and again I was asked to pay Rs3999 (totally...

I have booked a ticket to KualaLumpur on 30/1/2020. My tavel date was 3/5/2020. Ticket no: ZTMZUL. Due to covid the flight was cancelled. Till date i have not yet received any refund or credit. I have tried to complain for many times but no response from airasia.

Dear Air Asia team @ Kolkata Airport

I am utterly disappointed by the behaviour and conduct shown by the Airlines staff towards my parents, Father Mr. Raghunath Choudhary age 70, Passport Number(P9350347) Mother Chanda Devi Age 64 years passport number(P9348023). The flight details are attached below.
PNR H7UV6N Flight- Air Asia flight number AK-42 Kolkata- Kuala Lumpur

They reached the airport on time at around 9:45 PM for an international flight to Malaysia at 0045 hours dated 3rd of April 2023 to Kuala Lumpur from Kolkata Netaji Subash Chandra Bose Airport. We had already done the web-check in prior to the arrival.

On reaching the place for issuing the Boarding pass ( Few Colleagues) including Ms. Khushboo denied providing the Boarding pass until and unless we buy the return ticket before them within one month. This was despite us clearly telling that Our Visit is meant for getting the social visit pass. This was mentioned on the E Visa as well- for the getting Social Visit Pass. This caused a lot of physical and mental harassment to my parents. They also mentioned that similar process was employed for getting the Endorsement for Vikash Choudhary(his son). But they did not pay any attention nor did they take guidance from senior officers.

This was done despite producing the following documents(Attached) :
• Approval letter for Malaysian embassy for 12 months Social Visit Pass

• (Expatriate) single entry E Visa for the purpose of getting social visit Pass Clearly mentioned on the Visa.

• Son’s( Vikash Kumar Choudhary) Work authorization letter for 2 years work permit in Malaysia and his Visa

Despite convincing them for more than an hour, they forced my parents to buy tickets( return tickets- worth 28000) bought in hurry and attached and not accepting the bag with some equipment of 4 Kg despite saying that we are ready to pay the amount.Please note as per the airline we had a limit of 90 Kgs, but we have only taken goods weighing 60 Kgs.

After bearing this for one and half hours when we boarded the flight and asked for hot water to drink as my father has hype tension they were not served. Even though we are a Premium Flex member.
(Screenshot attached)

Action needed urgently.
• Record this as very high order of customer complaint without any delay
• The price for the return tickets to be refunded back-28, 000 INR.
• Price for the sports goods returned back from Airlines-10, 000 INR
• Apology and action from the responsible staff including flight crew for the inappropriate conduct.
• Mentally agony- Apology from the Airline staff and the crew for bad conduct

Please respond at the earliest as I would need action as soon as possible. I will head for legal actions- consumer forum and social media if this is not done immediately.

Dear Air Asia team @ Kolkata Airport

I am utterly disappointed by the behaviour and conduct shown by the Airlines staff towards my parents, Father Mr. Raghunath Choudhary age 70, Passport Number(P9350347) Mother Chanda Devi Age 64 years passport number(P9348023). The flight details are attached below.
PNR H7UV6N Flight- Air Asia flight number AK-42 Kolkata- Kuala Lumpur

They reached the airport on time at around 9:45 PM for an international flight to Malaysia at 0045 hours dated 3rd of April 2023 to Kuala Lumpur from Kolkata Netaji Subash Chandra Bose Airport. We had already done the web-check in prior to the arrival.

On reaching the place for issuing the Boarding pass ( Few Colleagues) including Ms. Khushboo denied providing the Boarding pass until and unless we buy the return ticket before them within one month. This was despite us clearly telling that Our Visit is meant for getting the social visit pass. This was mentioned on the E Visa as well- for the getting Social Visit Pass. This caused a lot of physical and mental harassment to my parents.

This was done despite producing the following documents(Attached) :
• Approval letter for Malaysian embassy for 12 months Social Visit Pass
Screen shot
• (Expatriate) single entry E Visa for the purpose of getting social visit Pass Clearly mentioned on the Visa.
Screen shot.
• Son’s( Vikash Kumar Choudhary) Work authorization letter for 2 years work permit in Malaysia
• Son’s( Vikash Kumar Choudhary) E Visa

Despite convincing them for more than an hour, they forced my parents to buy tickets( return tickets) bought in hurry and attached and not accepting the bag with some equipment of 4 Kg despite saying that we are ready to pay the amount.
Please note as per the airline we had a limit of 90 Kgs, but we have only taken goods weighing 60 Kgs.

After bearing this for one and half hours when we boarded the flight and asked for hot water to drink as my father has hype tension they were not served. Even though we are a Premium Flex member.
(Screenshot attached)

Action needed urgently.
• The price for the return tickets to be refunded back-28, 000 INR.
• Price for the sports goods returned back from Airlines-10, 000 INR
• Apology and action from the responsible staff including flight crew for the inappropriate conduct.
• Mentally agony- Apology from the Airline staff and the crew for bad conduct

Air Asia is one of the worst airline, when I booked through air Asia I'm always in fear that when it will get cancel or delay, even the staffs behaviour is so rude and they never co-operate with their customers, when we call to customer care they keep disconnecting the call and they are never helpful. Air Asia is never on time and it get cancelled bcoz of such kind of service we miss the connecting flight. I will never prefer Air Asia in my life this is my first and last flying from Air Asia.

We found the luggage broken on reaching to Jaipur from Bangkok with PNR No. Q534SM Flight no. 130. I bought this baggage of brand American Tourister for this trip specially worth Rs 4200. I want claim against this either full amount return or replacement.

This has a reference to PNR L4IFGG. My mother is a patient, and she was travelling alone during daytime. The flight was postponed twice at very short notice. As my mother is patient cannot travel alone during late night hours, it was requested to Air Asia customer care to reschedule the flight of my father with PNR W6P58Q along with my mother. The humble request was made to customer care Air Asia but the request was arrogantly turned down. As we were pushed into such situation either reschedule the flight with PNR L4IFGG or cancel the flight. Considering the further travel of my senior citizen parents together, this single rescheduling was of no help. By the way even the earlier booking of PNR W6P58Q at 1.40 was an accidental mistake. I thought it was 1.40 afternoon. We made number of requests to correct that mistake to Air Asia which was bluntly turned down. So in the end Air Asia left us with no option but to cancel both the flights with further losses of connecting journey and hotel bookings. Lost heavily because of stubborn attitude of Air Asia. It has shattered our confidence in Air Asia. Can Air Asia compensate us by offering two tickets instead of the refund? Today considering the travel time, we were forced to make a decision two hours prior to journey

This has a reference to PNR L4IFGG. My mother is a patient, and she was travelling alone during daytime. The flight was postponed twice at very short notice. As my mother is patient cannot travel alone during late night hours, it was requested to Air Asia customer care to reschedule the flight of my father with PNR W6P58Q along with my mother. The humble request was made to customer care Air Asia but the request was arrogantly turned down. As we were pushed into such situation either reschedule the flight with PNR L4IFGG or cancel the flight. Considering the further travel of my senior citizen parents together, this single rescheduling was of no help. By the way even the earlier booking of PNR W6P58Q at 1.40 was an accidental mistake. I thought it was 1.40 afternoon. We made number of requests to correct that mistake to Air Asia which was bluntly turned down. So in the end Air Asia left us with no option but to cancel both the flights with further losses of connecting journey and hotel bookings. Lost heavily because of stubborn attitude of Air Asia. It has shattered our confidence in Air Asia. Can Air Asia compensate us by offering two tickets instead of the refund? Today considering the travel time, we were forced to make a decision two hours prior to journey.

Travelled on Sat, 11 Feb 23, Visakha to Delhi by Flight Air Asia I5-712. Booking PNR: W5HD8T.

I was doing international travel and had extra baggage. I am fine with paying for extra luggage. However, I tried to reduce my extra baggage by handing off my cabin bag to a fellow passenger family. They had plenty of room to carry my cabin back. The supervisor at the check-in scared the fellow passenger, told them they will not get checked in if they accept my hand bag.
The supervisor not allowing me to pass on my hand bag to fellow passenger family and scaring them is unethical and mischievous.