Air Asia Complaints & Reviews

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April 21 2022, I booked the flight ticket. The amount got deducted from my account but the money deducted. There is no way to raise the problem in air asia website. If I open the case, they are closing without any solution/ refund. Today it is 8 days after my booking, but they are not refunding money. They are reversing back our money....

Hi I am Mr. Ajay Mandal travelling from Bengaluru to Kolkata, Flight Number I5992 dated 24th April and my Bag Tag number is [protected], i found one of my wheel of my luggage or trolly bag is broken or missing. The way your team has manhandled the stuff is very pathetic. Me and my family members are among the regular customers with Air Asia related to journey, but due to such incidence i and my family member will avoid to travel through your...

Dear sir
I am a passanger of AirAsia.Today had a 3 ticket from mumbai to ranchi .my mother have a cancer I truly told but passanger are walking without whealchair at a time started asking for blood reports or Wrote from doctor to bring fit for flyte two options were given, both of which were impossible. and finally leave a flyte. the airasia staff was treating like that we have come after committing some crime .refund my ticket money....

Took the money send falls offer letter not not yet refund the money back & demanding for more money...

AirAsia flight I5 747 from Del - Blr on 18-04-22:
I ordered veg sandwich and cabin crew sold me an expired sandwich which is tagged as "Not for sale" . Crew had ripped that tag and sold me the expired food, without seeing the ripped tag i consumed some portion of food and later when I brought this to crew they grabbed the sandwich cover so that I won't take any pictures of it and they were blaming this on the catering service. By consuming...

RBTB4U, BOOKING DATE WAS 11.04.2021, FLIGHT WAS FROM NEW DELHI TO KOLKATA OF 9 PASSENGERS, which we had cancelled due to COVID PANDEMIC rules. Till today we had placed so many request to get refunded and waited for 1 year. But still it is pending. If you do not solve this within a week, we will lodge complain at consumer forum....

We had a cancelled flight with Air Asia sometime in December 2021 and requested a refund thru email. They gave us this case number[protected] by December 13, 2021 and saying it will take only 3 months to review and process the refund but it's been four (4) months now still there was no refund.
Everytime I follow-up the case number thru AVA Chat the answer will always be UNDER INVESTIGATION. My question is when would it be possible...

Hello,
Myself Madesh Chandra, a wheelchair tennis player and represented India in various game across the world. My PNR no. being PNR RV4PXY.

I had booked a flight and it got cancelled due to some operational issue from your end and therefore you re-alloted the flight to 3:15am which was a connecting flight and since it was inconvenient for me as I am physically challenged, I resheduled it for my convience in AirAsia...

They are big frauds. On the portal they show the flight with travel time as 1 hour 40 min and later they change it to 3 hour 15 mins by saying there is a operational issue. This is going to impact the overall schedule and upon complaining post 36 hours also my issue is not resolved and airline has denied to cancel the ticket also. I'm being mentally harrassed from last 3 days. Need urgent help on my issue...

I made a booking on AirAsia from Chennai to Kuala Lumpur, Kuala Lumpur to Manila for departing Chennai on 2nd April 2022 and the PNR number given for the booking is N3MRJZ.

After two days of the booking, the airline sent me a mail stating that the flight has been canceled due to an operational issue. I asked the airline for a refund and till date they have not respnded to me in any way. They have asked me to contact their...

Hi i am namrata kolhapure
On 15march I received an email saying that my profile has been shortlisted for interview in the Air Asia Ltd company. I called the HR named deepak shinde on phone to enquire about the interview process to be held on 16 march. They asked to pay an amount of 8700/- as a security deposit they will refund the rs.8700/- in 4-5 hour's I attend my interview on 17th. But the amount of rs.8700/- was not reversed...

Again, I booked and paid for return flights from MNL to KBV for my fiance departing April 2 2022 returning April 30 2022. Those a**holes cancelled flights without warning, despite dozens of emails and complaints they still refuse to give me a refund or any credit. I want FULL refund as I NEVER want to deal with them ever again. Booking reference was V3EYNM and booking number was #74644603. All I ever get is automated no reply emails that...

Air Asia change my four times flight between Manila and Cebu Philippines within three month, my flight always schedule at afternoon, but before one week take off, they always change to mildnight, make people difficult to go home and go to hotel, distroyed the whole plan, already have trust issue...

Inspite if repeated messages to the airline till date I have not received the refund of my payment . Its in the tune if Rs 25000/- What does one do ?Please help...

When I booked ticket it was flashed by only 500 will be charged as cancelation fee but later when I tried to cancel ticket due to health issue I could find charge of 6700. It's really painful. If all the travellers booked under same fare and scheme then why cancelation fee is so high instead flat 500.

This is very unfair and AirAsia should not cheat with customers.

Very disappointed....

Hello Air Asia,
The way your Bhubaneswar staff make us feel for money was so disrespectful. Giving you some background, We are travelling with infant and we kept all the things in two main bags, as in your booking tickets it was written we cant allow more than 1 bag each. And as we need to carry our baby hence we don't wanted to keep anything with us hence we didn't bring any cabin bag too. And adjust everything in main bag. But what...

I would like to bring to your notice about the fraudulent group collecting money and cheating people in the name of AirAsia recruitment.

I applied for Airlines ground staff position job through a mail I got from monster.com on 30/1/2022. The next day I got a call from Ms. Thisha, [protected] and [protected] saying that she is contacting from AAI (both are contact numbers of the same person) and she has contacts with many...

I have received a call from an unknown number after the sudden registration in Naukari jobs. So I think it was genuine. As per their requirements, I sent them 3999 rupees via my google pay. They arranged an interview for me tomorrow at 12.30 pm. Is this real or fake? I called customer care support at CIAL Kochi for help. They said it was fake. How can I get back my money? I am totally disappointed because I don't have had a job since 2019...

My booking was confirmed with airasia last oct 31, 2021 then we received a flight cancellation email last dec 17, 2021. they offered for us to opt to a credit account instead. and so we did follow the instructions how. but until now no response if my credit account request is being processed.
my booking number is K57YNT....