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Air Asia
Air Asia
Customer satisfaction rating: 9%
488
COMPLAINTS
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Air Asia Customer Care

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Address
#91, Level 1, HRS Chambers, Richmond Road
Bangalore
Bangalore District
Karnataka
India - 560025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
104
down
53

Additional info
Chennai
123/124, Ispahani Centre, Nungambakkam High Road, Nungambakkam, Chennai 600 034 Tamil Nadu
Tel: +91 44 3300 8000
Fax: +91 44 4504 0440

Kochi
Cochin International Airport, International Terminal, P.O. 683 111, Kerala State, India, 3rd Floor, Pulinadu Building, Altantis, M.G.Road, Kochi 682015
Tel: +91 48 4235 9600

Tiruchirappalli
New Terminal Building, Tiruchirappalli International Airport, Tiruchirappalli 620007, 18/3-5, The Ivory Plaza, Royal Road, Cantonment, Trichy 620 001.
Tel: +91 41 3145 40393

18/3-5, Ivory Plaza, Royal Road, Cantonement, Trichy 620001
Tel: +91 41 4540 3934

Trivandrum
Tc 15/1945, Kamala Towers, Vazuthacaud, Trivandrum 695014
Tel: +91 47 1233 9249

View More Information...

Customer satisfaction rating
9%
Complaints
488
Pending
0
Resolved
43
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Air Asia related photos (260)

Air Asia Complaints & Reviews

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I booked 2-3 air ticket from hyderabad to delhi by air asia, but unfortunelty due to lockdown all flight cancelled. I call...
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On Mon, 20 Jul 2020, 20:23 Harpreet Sahota,
Sir,

I'm Harpreet Singh, I had booked a seat through Make My Trip on 20 Jun 20 in Air Asia flight No. I5 715 vide PNR JUY62F from Delhi to Srinagar. The date of journey was 12th July 2020, but later that flight was cancelled by Air Asia itself. I have applied for refund as the ticket is booked through 3rd party. The total ticket amount was Rs 3044/- but partially refund received of Rs 429 in two parts. As the flight was cancelled by airline itself I'm liable for refund of full amount paid for the ticket. It is requested that the balance amount of Rs 2615/- should be refunded on priority.

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    I Booked Air Asia Flight Ticket On 2nd April 2020 Via IRCTC With A Booking Number C75MGX. Flight Is Booked For 17th April 2020, Which Got Cancelled Due To COVID Lock Down Declared By Government. From Since I Am Following Almost Daily Via Website And It Takes 2-3 Hours To Connect And Then They Disconnect Phone. Very Disappointed As We Are A Senior Citizen And They Cheated Us And Not Refunding Our Hard Earned Money. Total Amount What We Paid Is Rs. 5758

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      AirAsia is not responding well that I want my cancel ticket (due to COVID-19) amount to be refunded here are the details of the Flight ticket:
      Booking ID: FMNAA3BQPZSG8
      Flight no.: I5-788
      Route: Delhi to Imphal on 29th March 2020.
      Passenger Name: Miss Angom Samita devi
      PNR no.: RRPVSR

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        My booking for Flight Number I5-820 dated 08 july 2020 was cancelled by airlines itself on 11 th July 2020 due to regulatory...
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        I had booked three tickets for my journey to kolkata. The date of my journey was on 01 june 2020 and my pnr was u8bkvk. My flight was from bhubaneswar to kolkata. The scheduled flight on that date was cancelled by the airline itself. Hence, i want my money to be refunded to me. However, the airline insisted me to get a credit account which is valid for 730 days instead of refunding my money. I have repeatedly tried to contact the airline over phone but the numbers given in the site is not functional.in the mobile app the airline refer my case to ava. Despite waiting for hours, no one from that side responded. Hence, aggrieved by such irresponsible behavior by the aforementioned airline i want my money to be refunded to me as soon as possible.

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          Hi,

          This is regarding my air asia booking pnr# j38vyg. The flight had been cancelled by airasia due to the ongoing covid-19 situation. I had requested a refund amount to be credited directly into my bank account through the airasia website. I made the refund request on feb 28, 2020 but the request has not been processed yet.

          I have sent them multiple emails regarding this but have not received any response from them yet. Could you please help me with the same.

          Thanks and regards,
          Saumya

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            [protected] in the morning i had received a text message
            Dear candidate, your resume is shortlisted for an interview,...
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            Hi,
            I have raised several cases with airasia regarding wrongful deduction of money from my paytm wallet for which...
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            Had booked a ticket in air asia by a travel agent ease my trip.com of july they cancelled the flight when asked for refund...
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            Today, (02.07.2020) i got a sms that my Resume has been shortlisted in airasia airlines Interview. After downloading the letter,...
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            I have booked a flight from bengaluru to kolkata for 10th june, 2020.
            Air asia send me a notice that, the flight has...
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            Today, (30.06.2020) i got a sms that my application has been shortlisted in airasia airlines. After downloading the letter,...
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            I have booked flight from ahmedabad to bangalore to fly on 27th june 2020 airasia. Flight no. I5-361. My pnr no. I43h8d. br...
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            My pnr p8hjvx flight from mumbai to delhi on 30.05.2020 was cancelled by airasia and it's been over 25 days i have not got...
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            I am being chasing airlines n customer service team from past 3 months.
            Nobody is answering calls over customer care...
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            I have booked a flight from Bengaluru to Kolkata for 10th June, 2020.
            Air Asia send me a notice that the flight has...
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            The airlines cancelled my families flight for 22nd june 2020 on friday the 19th june 2020 and said to apply for a refund or...
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            I had booked a flight on june 8th. And they had cancelled the flight saying some reason and that to open a air asia credit account and submit a form both of which i did and nothing came. When i contacted to open a ticket i couldn't reach them but they sent mail saying no account under my name while i have all the proofs for the same.
            I tried to reach them through call chat and nothing.. And no refund nor credit still got credited.
            So i tried to get refund from go ibibo (Another scam) which doesnt said anything but took a cancellation request (Which i cannot revert) saying refund amount is 0. I didnt cancel my ticket, the airlines themselves cancelled and not giving my money.
            Please help.

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              Hi Air Asia,
              You need to look at passengers 1st, We Stand with gaurav taneja (Captain).
              Please change your Safety policies.

              #istandwithgauravtaneja #sabkliye #flyingbeast

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