Air Asia Complaints & Reviews

I travelled from Hyderabad to Bali through KL on 5 apr/ 6 Apr .Flight AK 68..PNR V8IS3A.(2 pax).
The check in counter staff was very rude and harassed us.
1.While currently there is no need for producing a Covid vaccination certificate the check-in agent insisted on producing a certificate .I was ready for it and produced it.However i found that other friends, we were a group and other pax were not asked to produce the same . When such a rule is not there how he forced us is not clear

2.. Due to an auto assignment of seats we were allotted seats at row 29 D&E. I requested a seat change .He bluntly refused saying that the flight was full. However after boarding i found that there were seats vacant and if the agent was a friendly man he would have changed our seats .

3. Two hours flight delay which was not handled professionally . Providing one water bottle is not the way to handle a delay. I for example am a diabetic and i carry just about the minimum food to manage . Absolutely lousy

4. I am Director in a Insurance broking firm and this was a exploratory visit to understand Air Asia as well as Bali as i intend to provide a Rewards Program for my clients

5. In KL there was no agent to guide the connecting pax on the delayed segment and support for aged persons and given the distance from arrival gate to the departure gate not a single bit of assistance .

6.My conclusion is that you are no longer Air Asia India hence the attitude . 2. The staff of Air Asia AK are racist in nature
But this kind of attitude will not be good for your Airline

Truly disappointed with he experience in Hyderabad and KL
A disappointed Pax

Ramprasad Narasimhan
Regional Director

Bharat Re Insurance Brokers Pvt.Ltd

I would like to make changes in the name of passanger RUBY RAI to RUBY
Flight scheduled on 16th April 2023 against PNR no. B5SVWD

I have booked a ticket to KualaLumpur on 30/1/2020. My tavel date was 3/5/2020. Ticket no: ZTMZUL. Due to covid the flight was cancelled. Till date i have not yet received any refund or credit. I have tried to complain for many times but no response from airasia.

Dear Air Asia team @ Kolkata Airport

I am utterly disappointed by the behaviour and conduct shown by the Airlines staff towards my parents, Father Mr. Raghunath Choudhary age 70, Passport Number(P9350347) Mother Chanda Devi Age 64 years passport number(P9348023). The flight details are attached below.
PNR H7UV6N Flight- Air Asia flight number AK-42 Kolkata- Kuala Lumpur

They reached the airport on time at around 9:45 PM for an international flight to Malaysia at 0045 hours dated 3rd of April 2023 to Kuala Lumpur from Kolkata Netaji Subash Chandra Bose Airport. We had already done the web-check in prior to the arrival.

On reaching the place for issuing the Boarding pass ( Few Colleagues) including Ms. Khushboo denied providing the Boarding pass until and unless we buy the return ticket before them within one month. This was despite us clearly telling that Our Visit is meant for getting the social visit pass. This was mentioned on the E Visa as well- for the getting Social Visit Pass. This caused a lot of physical and mental harassment to my parents. They also mentioned that similar process was employed for getting the Endorsement for Vikash Choudhary(his son). But they did not pay any attention nor did they take guidance from senior officers.

This was done despite producing the following documents(Attached) :
• Approval letter for Malaysian embassy for 12 months Social Visit Pass

• (Expatriate) single entry E Visa for the purpose of getting social visit Pass Clearly mentioned on the Visa.

• Son’s( Vikash Kumar Choudhary) Work authorization letter for 2 years work permit in Malaysia and his Visa

Despite convincing them for more than an hour, they forced my parents to buy tickets( return tickets- worth 28000) bought in hurry and attached and not accepting the bag with some equipment of 4 Kg despite saying that we are ready to pay the amount.Please note as per the airline we had a limit of 90 Kgs, but we have only taken goods weighing 60 Kgs.

After bearing this for one and half hours when we boarded the flight and asked for hot water to drink as my father has hype tension they were not served. Even though we are a Premium Flex member.
(Screenshot attached)

Action needed urgently.
• Record this as very high order of customer complaint without any delay
• The price for the return tickets to be refunded back-28, 000 INR.
• Price for the sports goods returned back from Airlines-10, 000 INR
• Apology and action from the responsible staff including flight crew for the inappropriate conduct.
• Mentally agony- Apology from the Airline staff and the crew for bad conduct

Please respond at the earliest as I would need action as soon as possible. I will head for legal actions- consumer forum and social media if this is not done immediately.

Dear Air Asia team @ Kolkata Airport

I am utterly disappointed by the behaviour and conduct shown by the Airlines staff towards my parents, Father Mr. Raghunath Choudhary age 70, Passport Number(P9350347) Mother Chanda Devi Age 64 years passport number(P9348023). The flight details are attached below.
PNR H7UV6N Flight- Air Asia flight number AK-42 Kolkata- Kuala Lumpur

They reached the airport on time at around 9:45 PM for an international flight to Malaysia at 0045 hours dated 3rd of April 2023 to Kuala Lumpur from Kolkata Netaji Subash Chandra Bose Airport. We had already done the web-check in prior to the arrival.

On reaching the place for issuing the Boarding pass ( Few Colleagues) including Ms. Khushboo denied providing the Boarding pass until and unless we buy the return ticket before them within one month. This was despite us clearly telling that Our Visit is meant for getting the social visit pass. This was mentioned on the E Visa as well- for the getting Social Visit Pass. This caused a lot of physical and mental harassment to my parents.

This was done despite producing the following documents(Attached) :
• Approval letter for Malaysian embassy for 12 months Social Visit Pass
Screen shot
• (Expatriate) single entry E Visa for the purpose of getting social visit Pass Clearly mentioned on the Visa.
Screen shot.
• Son’s( Vikash Kumar Choudhary) Work authorization letter for 2 years work permit in Malaysia
• Son’s( Vikash Kumar Choudhary) E Visa

Despite convincing them for more than an hour, they forced my parents to buy tickets( return tickets) bought in hurry and attached and not accepting the bag with some equipment of 4 Kg despite saying that we are ready to pay the amount.
Please note as per the airline we had a limit of 90 Kgs, but we have only taken goods weighing 60 Kgs.

After bearing this for one and half hours when we boarded the flight and asked for hot water to drink as my father has hype tension they were not served. Even though we are a Premium Flex member.
(Screenshot attached)

Action needed urgently.
• The price for the return tickets to be refunded back-28, 000 INR.
• Price for the sports goods returned back from Airlines-10, 000 INR
• Apology and action from the responsible staff including flight crew for the inappropriate conduct.
• Mentally agony- Apology from the Airline staff and the crew for bad conduct

Air Asia is one of the worst airline, when I booked through air Asia I'm always in fear that when it will get cancel or delay, even the staffs behaviour is so rude and they never co-operate with their customers, when we call to customer care they keep disconnecting the call and they are never helpful. Air Asia is never on time and it get cancelled bcoz of such kind of service we miss the connecting flight. I will never prefer Air Asia in my life this is my first and last flying from Air Asia.

We found the luggage broken on reaching to Jaipur from Bangkok with PNR No. Q534SM Flight no. 130. I bought this baggage of brand American Tourister for this trip specially worth Rs 4200. I want claim against this either full amount return or replacement.

This has a reference to PNR L4IFGG. My mother is a patient, and she was travelling alone during daytime. The flight was postponed twice at very short notice. As my mother is patient cannot travel alone during late night hours, it was requested to Air Asia customer care to reschedule the flight of my father with PNR W6P58Q along with my mother. The humble request was made to customer care Air Asia but the request was arrogantly turned down. As we were pushed into such situation either reschedule the flight with PNR L4IFGG or cancel the flight. Considering the further travel of my senior citizen parents together, this single rescheduling was of no help. By the way even the earlier booking of PNR W6P58Q at 1.40 was an accidental mistake. I thought it was 1.40 afternoon. We made number of requests to correct that mistake to Air Asia which was bluntly turned down. So in the end Air Asia left us with no option but to cancel both the flights with further losses of connecting journey and hotel bookings. Lost heavily because of stubborn attitude of Air Asia. It has shattered our confidence in Air Asia. Can Air Asia compensate us by offering two tickets instead of the refund? Today considering the travel time, we were forced to make a decision two hours prior to journey

This has a reference to PNR L4IFGG. My mother is a patient, and she was travelling alone during daytime. The flight was postponed twice at very short notice. As my mother is patient cannot travel alone during late night hours, it was requested to Air Asia customer care to reschedule the flight of my father with PNR W6P58Q along with my mother. The humble request was made to customer care Air Asia but the request was arrogantly turned down. As we were pushed into such situation either reschedule the flight with PNR L4IFGG or cancel the flight. Considering the further travel of my senior citizen parents together, this single rescheduling was of no help. By the way even the earlier booking of PNR W6P58Q at 1.40 was an accidental mistake. I thought it was 1.40 afternoon. We made number of requests to correct that mistake to Air Asia which was bluntly turned down. So in the end Air Asia left us with no option but to cancel both the flights with further losses of connecting journey and hotel bookings. Lost heavily because of stubborn attitude of Air Asia. It has shattered our confidence in Air Asia. Can Air Asia compensate us by offering two tickets instead of the refund? Today considering the travel time, we were forced to make a decision two hours prior to journey.

Travelled on Sat, 11 Feb 23, Visakha to Delhi by Flight Air Asia I5-712. Booking PNR: W5HD8T.

I was doing international travel and had extra baggage. I am fine with paying for extra luggage. However, I tried to reduce my extra baggage by handing off my cabin bag to a fellow passenger family. They had plenty of room to carry my cabin back. The supervisor at the check-in scared the fellow passenger, told them they will not get checked in if they accept my hand bag.
The supervisor not allowing me to pass on my hand bag to fellow passenger family and scaring them is unethical and mischievous.

I got a call from air asia that do im searching for a job and they asked to provide some general information about me they send me the application form and asked to fill the blanks then they asked to pay 1350 for registration and then after 4 days they asked to pay 3999 for yhe uniform and gate pass after this after a week they send a post which includes the offer letter hardcopy and tata aia life insurance document but when i read a clause its written that i have to pay 14950 for the material that would provided via company with is totally refundable at a day of physically verification by their executive on the spot ..

Amount will be transfer to 103700 rupees plss refund the amount 😭😭

First of all the ground staff member around queue #33/34 denied me access to the Red Carpet lane inspite of showing my Aviator & Neupass tag on the boarding pass saying that the red carpet is not applible even though while booking the ticket also I was promised Red Carpet.

Afterwards, I showed to tge staff member the rules from AirAsia website itself and showed the red carpet access and that member let me go through the red carpet queue but the person at the check in table again started questioning unreasonably. I showed him my boarding pass with membership logos etc yet he kept saying that I am not a TataNeu member, rather, I have selected the aviator option while printing my boarding pass. He asked me to show my app and prove to him that I have TataNeu membership. This whole experience was very demeaning. I wanted to feel proud to be having the Red carpet access rather I was made to feel embarrassed.

We had a return flight from Srinagar to Bengaluru with PNR No - R9TF8U on Jan 16, 2023.
Due to heavy snowfall, our flight to Srinagar on Jan 13 was cancelled by Indigo. All airlines had cancelled their flights that day including AirAsia.

Also, no vacancy was available for the next 3 days. So, we had to cancel our trip altogether.

While all the partner hotels & airlines acted humanely & refunded the whole amount, Airasia levied CANCELLATION charges (tune to Rs 9000) which is inhumane considering the circumstances.

I tried raising this issue with their Customer Care on call & email but no response yet.

Considering the circumstances, we would appreciate a refund of the cancellation charges.

I write to lodge my complaint of discourteous service in flight I5 338 of 22 January 2023 from Mumbai to Bangalore. I was traveling in the said flight at 17 F along with my wife and other family members.

2 . After the delayed flight take off, I went to use the washroom in the front side towards the pilot cabin and was guided by steward Sajid and hostess Navneet. Both were near the entry area and gave me way towards the toilet.

3. Within 2-3 minutes of my usage, there was tap on the door. Even though I had secured the door to reflect "occupied" position from outside, there was sustained banging on the door. I thought some other passenger might be doing but suddenly there was forced opening of the door for which I had to prevent to secure the door from inside all over again. .

4. After another 2-3 minutes I finished usage and came out to find both steward Sajid and Navneet there. I enquired, they accepted that they forced open the door. Why it was done so when occupied - they gave a weird explanation that pilot had asked to check. I am unable to understand this position in a flight ✈️.

5. The cabin crew near the cockpit were aware that I had just started using the washroom and still they preferred to disturb and eventually force'open the door throwing my privacy in the toilet to dustbin. They showed no concern for the breach of my privacy in the toilet and preferred to put the onus on the wishes of the pilot on duty.

6. I am thoroughly disappointed with this and Mr Sajid told me that he did not open but the hostess Miss Navneet opened the door which put an additional dimension of lady intruding into the washroom when a man is using the same.
Thoroughly disgusting!!!

7. I am 67 and have been used to air travel for many decades. I have regularly used Air Asia for my travel to KL and Thailand when my son was living there. Never ever either in Air Asia or any other airlines during my domestic flights or international flights, have ever encountered such torrid situation of breach of washroom privacy.

8 . Despite my request to have a word with the pilot in command, pilot did not entertain and Steward Mr Sajid insisted that he has briefed the pilot. The pilot who takes pride in announcement of being in command of the aircraft did not reflect the same in his routine operations. There was no complaint form given to me ( despite my repeated asking) onboard the flight and there was no one to take my complaint after landing. There appears to be no standard procedure for handling customer complaint in the flight. It was reflection of apathy of the airways in handling the passengers. It was like the air cabin crew pissing off on my body instead of what a co-passenger did in Air India flight in November !!

9. The crew took all the care to ignore this incident and put it under the carpet of inefficiency in handling customer care. That seems to be the standard operating procedure !!

As a passenger I have brought this to the attention as per provision in your website and expect a verified reply.

Yours disappointed passenger
Sudhir jade
[protected]

I travelled via Air Asia flight no. I5 1536 from Kolkata to Bangalore. I had 2 cabin bags - one laptop bag and one small kits bag in which I was mainly carrying sweets. The ground staff at the counter was very rude.She was sitting on the second counter from right. My check in weighed 12 kgs. She asked me to weigh my cabin which was 8 kgs. She started insisting I make it cabin and pay extra baggage charge of 3750 failing which I will be charged 4000 at the gate. There were other passengers who carried bigger bags and if weighed would have proved heavier I believe. Some carried more than 2 bags too. But I was the target and harrassed. At the boarding gate I was forced to pay 4000 that too for a bag which I was easily carrying when my fellow passengers carried similar or more weights. It must be the airline's sales target and randomly imposed on passengers for harrassment. The ground staff are ill behaved and rude specially the lady who attended me. Her attitude was pathetic. I had a traumatic experience with the airline and do not recommend this airline to others. I should receive a compensation for this harrassment.

I travelled via Air Asia flight no. I5 1536 from Kolkata to Bangalore. I had 2 cabin bags one laptop bag and one small kits bag in which I was mainly carrying sweets. The last ground staff at the counter was very rude.She was sitting on the second counter from right. My check in weighed 12 kgs. She asked me to weigh my cabin which was 8 kgs. She started insisting I make it cabin and pay extra baggage charge of 3750 failing which I will be charged 4000 at the gate. There were other passengers who carried bigger bags and if weighed would have proved heavier I believe. Some carried more than 2 bags too. But I was the target and harrassed. At the boarding gate I was forced to pay 4000 that too for a bag which I was easily carrying when my fellow passengers carried similar or more weights. It must be the airline's sales target and randomly imposed on passengers for harrassment. The ground staff are ill behaved and rude specially the lady who attended me. I had a traumatic experience with the airline and do not recommend this airline to others. I should receive a compensation for this harrassment.

My AirAsia flight was delayed by about 2 hours. I got an email about that, and had to book another flight so that I can make it in time to an international flight. When I asked AirAsia for a refund of my ticket due to the flight delay, they denied the request, and refunded only the airport fees. Apparently, if someone doesn’t travel on the flight despite the delay on the airline’s fault, they are considered a ‘no-show’. I also paid excess baggage fees which was not refunded either. This is a truly appalling airline policy. I can’t believe the airline can get away with treating its patrons this way.

I have requested for wheel chair for my mother but no one provide her wheelchair, she asked for wheelchair in Delhi, Kuala lumpur, Sydney and Auckland airport. my mother fell down at Sydney airport because you didn't provide the wheelchair . you are fully responsible for this accident. She is 68 years old and got hurt. Why are you put option website. It is no use there just take if off. It is one off worst airline in world.
booking no. ITPLSB.
flight no. D7 183 from Delhi to Kuala Lumpur
Flight no.D7 288 from Kuala Lumpur to Sydney and Sydney to Auckland.
i do request for full refund.

I booked a flight in Airiasia - BookingNo: V7DWJA on February 17, 2022. Airasia cancelled the flight twice in March and I requested the refund on April 5, 2022. I logged a few cases as the system closes it everytime when we haven't heard anything from your team regarding the status of the refund.

It's more than 9 months now since I requested the refund and I haven't received it or even an update from Airasia on the refund status. I even visited air asia counter at aiport 3 times which is open only at odd hours and they say they are helpless and asked to send mail. There is no reply to mail reminders.