Air Asia Complaints & Reviews

I had booked my ticket from bagdogra to delhi on 31/10/21.flight number I5 712...time 8.50 a.m...pnr number Q77ZSA..I had booked my baggage on priority receipt number Q77Z25A-02..when I landed I asked the service guy regarding the priority baggage he told me I will get it on belt 6..I waited for 1 hour n I couldn't get my bag n then baggage of other airlines started coming.i ran from pillar to put to find the person handling baggage of air asia..then I finally managed to meet the manager mr.sunil on duty..he said that bcoz your tag was not there on the bag so it impounded in the office.i asked him to arrange for handing over my bag he said u go n get it.i told him I have a meeting n requested him to fasten the procedure he was very rude rather than being apologetic.. I told him will the airlines pay for the priority baggage .I booked the priority baggage as I had to rush for my important meeting .he told me airlines is not responsible. Is the airlines not responsible for putting the tag or for priority baggage. I told him I will go to the complaint forum he said do what u want to do?will the airlines be responsible for the loss of deal in my business which I lost?I suffered a loss of 3 lac rupees.

My name is Toms from Thodupuzha. On 11th October I booked Air asia flight from Delhi to Kochi. Two days before my journey I got the notification that they cancelled the flight which i meant to go to Kochi. I chatted with Air asia Bot in whats app asked them to refund. Until now i have not got any notifications regarding the refund.
My PNR. number UUCKJL
Name: Name Toms Abin

The actual flight was direct to Guwhati. Later they gave us a via Bengaluru flight scheduled at 12:15. The same flight I5 942 gets delayed twice one at 13:35 later to 14:25. Passengers who are charged so much for tickets and no care for senior citizens who sit since morning. No refreshments provided. Pathetic flight management.

I booked ticket on 28 jan 2020, booking number W7GU8X and flight cancelled and amount not credit to my account.

My baggae was damaged, one of the wheel was not attached at the time of baggage claim. Had reported this to the Duty manager and he was ready to compensate me with just 400 ruppess. Thr brand of the trolley is Ecolite large size. I can provide the image if needed

I am a travel agent who booked a ticket for my client. As after booking ticket I tried to generate boarding pass which due to the problem in the website I was unable to do so. Lastly I called to their groupdesk team and they also tried many times but was unable to fill boarding pass page so they told they will pass a note not to charge for boaarding pass yet they charged.
I have given the full full voice recordind to the helpdesk about what they have told but still they are not refunding the amount.
Passenger name- AMAR ROY
PNR-Y81SGN

Hello Team,

I have booked a To-and-Fro flight with Air Asia for my International travel in March 2020. My flight booking number was BTJWWI. Attaching details below.

During the travel, return flight was cancelled by Air Asia at last moment. Despite facing all the troubles in a foreign country in rebooking the return tickets for me and my wife again through another Vendor, I quickly went ahead with requesting for a full refund on initial mode of payment . Air Asia lodged my request on March 20th 2020.

The case no. they have generated for the refund was ‘43955019’. Air Asia kept me in all dilemma till August 2020 stating that this request might take time however they are working on this. Never received any update for this case number after that and they simply closed the case on November 2020.

I received one email from Air Asia that they have closed a case no ‘44721102’.This case 44721102 was never related to me. Didn't receive any update on case no 43955019.

I am not seeing any information about the case 44721102 on 'My case' section in Air Asia portal, but the status of my case 43955019 is showing as below in their website.

Subject : SRO 2020/215 COVID AG
Case Number : 43955019
Booking Number : BTJWWI
Creation Date :[protected]
Case Status : Closed
Payment Method : Credit Card
Status : Closed
Payment Method : Credit Card
Status : Closed

Message : There's another identical refund request on the same issue
Action : Please check your active refund case with me or in My Cases

Please note, I NEVER RECEIVED ANY REFUND and there are were no other active cases there on portal for me where i received any refund.

I recently opened a new Case: 95588383 with them, but not very hopeful on this as well.

Let me know in case more information needed.

With this, I request the team to Please help me on urgent basis, as I am already waiting for a resolution on this since last 1 year 7 months. Didn't expect this unprofessional behavior with vendor like Air Asia, however I feel it's too much for me now.

Kindly HELP!

Regards;
Krishna Shah
krishna.shah.[protected]@gmail.com
[protected], [protected]

Full fare being charged for extra seat and booking shows 7kg cabin+15 kg checked in baggage but at airport they don’t allow.After booking they send an e mail that extra seat won’t be allowed baggage allowance.Talked to Customercare now and they say that it is their policy from the very beginning.All airlines allow concession in fare(indigo allows75% fare charge with 20kg checked in baggage plus cabin baggage)Senior citizens are even given more privileges but here they are denying any baggage at all.Why 100% fare is being charged then?
Booking says 7kg+15kg for extra seat them how can they deny at the airport?

They are telling that this policy for extra seat is from the very beginning.The policy is not proper since when anyone carries extra baggage he/she is charged @500/- per kg atleast by each airline which amounts to Rs.21000 for 22kg.

Strict action needs to be taken against such unethical policies m.I call it cheating.

PNR U4DIRJ (4 seats)

Hi i got job offer letter from air Asia for data entry job and they asked me to deposit 13000 rupees for security and they said it will be refundable... I just wanted to know is that offer letter is fake or real.

I got a call from a lady reagarding job vacancy she was asking for work from home jobs.
Then she sent a confirmation mail to pay registeration fee of 2k when I refused to pay they are threatening that my documents will be blocked.please reply me regarding this!

I have booked my flights via airasia and later on they canceled my flight but till now I have not received my refund.

Air Asia cancelled the flight due to covid 19 pandemic reason but I didn't receive any notification for refund process so kindly look into the issue and processing for refund for the following details of travel person.

Name : Samir Chandra Mahato
Mob.No : +91 - [protected]
PNR No : P7K9VN
Ticket No : 1. P7K9VN/1/1
2. P7K9VN/2/1

Dear Sir/Madam,
I, Sandhya Krishna mother of Surabhi Krishna would like to bring to your notice that my daughter doesn't have any bank account as of now. As per your request I shared my account details many times but my issue hasn't been resolved yet. I have been connecting to you through mail and call for last four months. even my daughter's certificate has been also asked for the verification and it has been shared through mail. Inspite of that reference ID[protected], 01211149 and[protected] have been generated and assured that the refund will be reflected in your account within four to five days but couldn't happen. I requested to the customer care person to connect the call to your senior executive but it had ben told that he/she is busy right now and will ontact you within 6 hours but couldn't happen.You are requested to refund in my account as soon as possible.

Thanks & regards
Sandhya Krishna
Mother of Surabhi Krishna
Mb. no. [protected]
email.: [protected]@gmail.com
My PNR is Z5K6YT.

As per the requirement, please find the details below.

1. Saving Bank Account Number[protected]
2. Saving Bank Holder Name - Sandhya Krishna
3. Bank Name - ICICI Bank
4. Bank Branch - Vasant Vihar Branch
5. Country of Bank - India
6. Swift Code - ICICINBBNRI
7. IFSC Code - ICIC0000065
8. Email ID - [protected]@gmail.com
9. Mobile No - [protected]

While traveling from Kolkata to Bangalore on the Air Asia flight number I5-991, PNR no MV6VF, I carried a Skybags suitcase, Baggage Tag no [protected]. On reaching Bangalore airport, I received a damaged suitcase, with its wheel and body broken.
I request the concerned authority to take note of this incident and compensate me accordingly.
I am attaching images of my suitcase for a better understanding of my grievance.

The issue that I have experienced was: Regarding PNR G9IRFE

I had booked 2 flight tickets from Delhi to Bhubaneswar on Air Asia morning flight at 7:40 AM from Delhi and it's arrival time was 9:20 AM at Bhubaneswar. The total cost for booking the flight tickets was Rs. 4708 for 2 tickets. But now air Asia had sent a mail that, they had cancelled the scheduled flight and rescheduled my confirmed booked tickets in another flight which
is a connecting flight via Pune which leaves Delhi at 8:50 AM and reaches Bhubaneswar on same day at 2:00 PM. But, I want to reach Bhubaneswar before 10:30 AM; as I have unavoidable commitments in Bhubaneswar. Now as my booked flight has been cancelled and rescheduled, I want to book tickets on different airlines. But the prices now have increased and
there is a huge difference in the ticket fare.

I request Air Asia to provide the difference in the air fare for Travelling form Delhi to Bhubaneswar on 16.09.2021. During booking the flight charge was Rs. 4700 and now for a new booking it is Rs. 13000 ( August 26).
When i was booking the tickets, so many other airlines were providing tickets for the same fare, that is approximately 4700/-. But by my mistake and misfortune, i chose Air Asia. Now the flight is canceled, and you are saying I will get the "Full refund", that is 4700 Rupees; for that amount I will get train tickets only.

It occurred on: 26/08/2021

Now, the airlines company, that is AirAsia canceled our tickets without our concern. It is complete cheating.

I was trying to book Air asia ticket via TRAVOLOOK website on 13th June 21 and within a second of money was deducted we rcvd cancellation email n call that due to operational reason ticket was not booked, we will give your refund in 7-8 days. It is total FRAUD COMPANY. Same tickets are then booked through MMT n Yatra.

money deducted for 7676 rs, still no refund its been 2 months. Please connect me owner of travolook, senior mgmt. ASAP

I've received a call from air Asia for job vacancy
I've sent my I'd and I got confirmation mail
Then they asked me to pay 2k
I refused it
And they blackmail me that your documents will be in black listed
Please make an enquiry about it

Hey.

My name is Ketan Deval.
I travelled from Bangalore to Delhi on Tuesday via Flight I5 741 i.e. on 27th July 2021.

While dropping my luggage my initially selected seat was 15B i.e. an middle seat.
At Luggage dropping point I requested if I can an window seat if there’s an empty one. I was told at that time that there are no empty window seats however if I pay an amount of ₹350 I will get the only available window seat i.e. 6F.

I was charged ₹350 but to my surprise When I got on board was most of the window seats were vacant throughout the 2hr 50 mins flight.

Not that I am bothered about the money that I paid because I fancy window seats as I myself am a fighter pilot.

It was disheartening to see people lying about this to make money. I am sure the money did not go to any individual as I got a receipt, but what I think is I should have got a window seat upon request.

Denying my request by saying a lie was what I found incorrect.

Though I am not a regular traveller but I will never again travel by Air Asia and suggest my colleagues to avoid the same sharing my experience.

Regards
Ketan Deval

Hi, I haven't received refunds of air Asia cancelled flight .i booked 2 tickets each for both outbound flight and inbound from cochin to delhi the flight was cancelled in the last minute, There was no alternate flight arrangement and only option was refund.so had to cancel both the bookings . I submitted the request for refund and the reference IDs are 00840882 and 00844751 .

Still, there is no refund and I was patiently waiting till now. Let me know the status of my case as soon as possible.

I've booked flight from AirAsia in April. Due to my personal reasons I've cancelled the booking. I was suppose to get a refund of 1500 INR but I didn't get this till now. Whenever I had contacted through several mails & messenger(FB) they said that they have refunded the amount to source account. But the card number that they had mention via their official FB account was not the source account, in fact the account doesn't below to me. I'm attaching the SS for your reference.