Air Asia Complaints & Reviews

The actual flight was direct to Guwhati. Later they gave us a via Bengaluru flight scheduled at 12:15. The same flight I5 942 gets delayed twice one at 13:35 later to 14:25. Passengers who are charged so much for tickets and no care for senior citizens who sit since morning. No refreshments provided. Pathetic flight management....

I booked ticket on 28 jan 2020, booking number W7GU8X and flight cancelled and amount not credit to my account....

My baggae was damaged, one of the wheel was not attached at the time of baggage claim. Had reported this to the Duty manager and he was ready to compensate me with just 400 ruppess. Thr brand of the trolley is Ecolite large size. I can provide the image if needed...

I am a travel agent who booked a ticket for my client. As after booking ticket I tried to generate boarding pass which due to the problem in the website I was unable to do so. Lastly I called to their groupdesk team and they also tried many times but was unable to fill boarding pass page so they told they will pass a note not to charge for boaarding pass yet they charged.
I have given the full full voice recordind to the helpdesk about...

Hello Team,

I have booked a To-and-Fro flight with Air Asia for my International travel in March 2020. My flight booking number was BTJWWI. Attaching details below.

During the travel, return flight was cancelled by Air Asia at last moment. Despite facing all the troubles in a foreign country in rebooking the return tickets for me and my wife again through another Vendor, I quickly went ahead with requesting...

Full fare being charged for extra seat and booking shows 7kg cabin+15 kg checked in baggage but at airport they don’t allow.After booking they send an e mail that extra seat won’t be allowed baggage allowance.Talked to Customercare now and they say that it is their policy from the very beginning.All airlines allow concession in fare(indigo allows75% fare charge with 20kg checked in baggage plus cabin baggage)Senior citizens are even given...

Hi i got job offer letter from air Asia for data entry job and they asked me to deposit 13000 rupees for security and they said it will be refundable... I just wanted to know is that offer letter is fake or real....

I got a call from a lady reagarding job vacancy she was asking for work from home jobs.
Then she sent a confirmation mail to pay registeration fee of 2k when I refused to pay they are threatening that my documents will be blocked.please reply me regarding this!...

I have booked my flights via airasia and later on they canceled my flight but till now I have not received my refund....

Air Asia cancelled the flight due to covid 19 pandemic reason but I didn't receive any notification for refund process so kindly look into the issue and processing for refund for the following details of travel person.

Name : Samir Chandra Mahato
Mob.No : +91 - [protected]
PNR No : P7K9VN
Ticket No : 1. P7K9VN/1/1
2. P7K9VN/2/1...

Dear Sir/Madam,
I, Sandhya Krishna mother of Surabhi Krishna would like to bring to your notice that my daughter doesn't have any bank account as of now. As per your request I shared my account details many times but my issue hasn't been resolved yet. I have been connecting to you through mail and call for last four months. even my daughter's certificate has been also asked for the verification and it has been shared through mail....

While traveling from Kolkata to Bangalore on the Air Asia flight number I5-991, PNR no MV6VF, I carried a Skybags suitcase, Baggage Tag no [protected]. On reaching Bangalore airport, I received a damaged suitcase, with its wheel and body broken.
I request the concerned authority to take note of this incident and compensate me accordingly.
I am attaching images of my suitcase for a better understanding of my grievance....

The issue that I have experienced was: Regarding PNR G9IRFE

I had booked 2 flight tickets from Delhi to Bhubaneswar on Air Asia morning flight at 7:40 AM from Delhi and it's arrival time was 9:20 AM at Bhubaneswar. The total cost for booking the flight tickets was Rs. 4708 for 2 tickets. But now air Asia had sent a mail that, they had cancelled the scheduled flight and rescheduled my confirmed booked tickets in another flight...

I was trying to book Air asia ticket via TRAVOLOOK website on 13th June 21 and within a second of money was deducted we rcvd cancellation email n call that due to operational reason ticket was not booked, we will give your refund in 7-8 days. It is total FRAUD COMPANY. Same tickets are then booked through MMT n Yatra.

money deducted for 7676 rs, still no refund its been 2 months. Please connect me owner of travolook, senior...

I've received a call from air Asia for job vacancy
I've sent my I'd and I got confirmation mail
Then they asked me to pay 2k
I refused it
And they blackmail me that your documents will be in black listed
Please make an enquiry about it...

Hey.

My name is Ketan Deval.
I travelled from Bangalore to Delhi on Tuesday via Flight I5 741 i.e. on 27th July 2021.

While dropping my luggage my initially selected seat was 15B i.e. an middle seat.
At Luggage dropping point I requested if I can an window seat if there’s an empty one. I was told at that time that there are no empty window seats however if I pay an amount of ₹350 I will get...

Hi, I haven't received refunds of air Asia cancelled flight .i booked 2 tickets each for both outbound flight and inbound from cochin to delhi the flight was cancelled in the last minute, There was no alternate flight arrangement and only option was refund.so had to cancel both the bookings . I submitted the request for refund and the reference IDs are 00840882 and 00844751 .

Still, there is no refund and I was patiently waiting...

I've booked flight from AirAsia in April. Due to my personal reasons I've cancelled the booking. I was suppose to get a refund of 1500 INR but I didn't get this till now. Whenever I had contacted through several mails & messenger(FB) they said that they have refunded the amount to source account. But the card number that they had mention via their official FB account was not the source account, in fact the account doesn't below to me. I'm...

My PNR number was JYJ1GR for flight date April 9, 2021
I had called the airline to cancel the booking since I was covid positive a day before. They told to cancel via TIA but since we had 2 bookings from the same PNR could not cancel.

The agent split the PNR and gave me a new PNR- A66HWN and asked to cancel it via Tia chat support. I did the same. It said a refund amount of 900 would be credited post the cancellation...

My Air Asia flight for 30th May, PNR:C3WFMW from Delhi to Calcutta was cancelled and I intitiated a refund request which to this day has not been processed. Air Asia support is dismal and after having submitted two further complaints with supporting documents no feedback has been received by me....