Air Asia Complaints & Reviews

Air Asia cancelled the flight due to covid 19 pandemic reason but I didn't receive any notification for refund process so kindly look into the issue and processing for refund for the following details of travel person.

Name : Samir Chandra Mahato
Mob.No : +91 - [protected]
PNR No : P7K9VN
Ticket No : 1. P7K9VN/1/1
2. P7K9VN/2/1

Dear Sir/Madam,
I, Sandhya Krishna mother of Surabhi Krishna would like to bring to your notice that my daughter doesn't have any bank account as of now. As per your request I shared my account details many times but my issue hasn't been resolved yet. I have been connecting to you through mail and call for last four months. even my daughter's certificate has been also asked for the verification and it has been shared through mail. Inspite of that reference ID[protected], 01211149 and[protected] have been generated and assured that the refund will be reflected in your account within four to five days but couldn't happen. I requested to the customer care person to connect the call to your senior executive but it had ben told that he/she is busy right now and will ontact you within 6 hours but couldn't happen.You are requested to refund in my account as soon as possible.

Thanks & regards
Sandhya Krishna
Mother of Surabhi Krishna
Mb. no. [protected]
email.: [protected]@gmail.com
My PNR is Z5K6YT.

As per the requirement, please find the details below.

1. Saving Bank Account Number[protected]
2. Saving Bank Holder Name - Sandhya Krishna
3. Bank Name - ICICI Bank
4. Bank Branch - Vasant Vihar Branch
5. Country of Bank - India
6. Swift Code - ICICINBBNRI
7. IFSC Code - ICIC0000065
8. Email ID - [protected]@gmail.com
9. Mobile No - [protected]

While traveling from Kolkata to Bangalore on the Air Asia flight number I5-991, PNR no MV6VF, I carried a Skybags suitcase, Baggage Tag no [protected]. On reaching Bangalore airport, I received a damaged suitcase, with its wheel and body broken.
I request the concerned authority to take note of this incident and compensate me accordingly.
I am attaching images of my suitcase for a better understanding of my grievance.

The issue that I have experienced was: Regarding PNR G9IRFE

I had booked 2 flight tickets from Delhi to Bhubaneswar on Air Asia morning flight at 7:40 AM from Delhi and it's arrival time was 9:20 AM at Bhubaneswar. The total cost for booking the flight tickets was Rs. 4708 for 2 tickets. But now air Asia had sent a mail that, they had cancelled the scheduled flight and rescheduled my confirmed booked tickets in another flight which
is a connecting flight via Pune which leaves Delhi at 8:50 AM and reaches Bhubaneswar on same day at 2:00 PM. But, I want to reach Bhubaneswar before 10:30 AM; as I have unavoidable commitments in Bhubaneswar. Now as my booked flight has been cancelled and rescheduled, I want to book tickets on different airlines. But the prices now have increased and
there is a huge difference in the ticket fare.

I request Air Asia to provide the difference in the air fare for Travelling form Delhi to Bhubaneswar on 16.09.2021. During booking the flight charge was Rs. 4700 and now for a new booking it is Rs. 13000 ( August 26).
When i was booking the tickets, so many other airlines were providing tickets for the same fare, that is approximately 4700/-. But by my mistake and misfortune, i chose Air Asia. Now the flight is canceled, and you are saying I will get the "Full refund", that is 4700 Rupees; for that amount I will get train tickets only.

It occurred on: 26/08/2021

Now, the airlines company, that is AirAsia canceled our tickets without our concern. It is complete cheating.

I was trying to book Air asia ticket via TRAVOLOOK website on 13th June 21 and within a second of money was deducted we rcvd cancellation email n call that due to operational reason ticket was not booked, we will give your refund in 7-8 days. It is total FRAUD COMPANY. Same tickets are then booked through MMT n Yatra.

money deducted for 7676 rs, still no refund its been 2 months. Please connect me owner of travolook, senior mgmt. ASAP

I've received a call from air Asia for job vacancy
I've sent my I'd and I got confirmation mail
Then they asked me to pay 2k
I refused it
And they blackmail me that your documents will be in black listed
Please make an enquiry about it

Hey.

My name is Ketan Deval.
I travelled from Bangalore to Delhi on Tuesday via Flight I5 741 i.e. on 27th July 2021.

While dropping my luggage my initially selected seat was 15B i.e. an middle seat.
At Luggage dropping point I requested if I can an window seat if there’s an empty one. I was told at that time that there are no empty window seats however if I pay an amount of ₹350 I will get the only available window seat i.e. 6F.

I was charged ₹350 but to my surprise When I got on board was most of the window seats were vacant throughout the 2hr 50 mins flight.

Not that I am bothered about the money that I paid because I fancy window seats as I myself am a fighter pilot.

It was disheartening to see people lying about this to make money. I am sure the money did not go to any individual as I got a receipt, but what I think is I should have got a window seat upon request.

Denying my request by saying a lie was what I found incorrect.

Though I am not a regular traveller but I will never again travel by Air Asia and suggest my colleagues to avoid the same sharing my experience.

Regards
Ketan Deval

Hi, I haven't received refunds of air Asia cancelled flight .i booked 2 tickets each for both outbound flight and inbound from cochin to delhi the flight was cancelled in the last minute, There was no alternate flight arrangement and only option was refund.so had to cancel both the bookings . I submitted the request for refund and the reference IDs are 00840882 and 00844751 .

Still, there is no refund and I was patiently waiting till now. Let me know the status of my case as soon as possible.

I've booked flight from AirAsia in April. Due to my personal reasons I've cancelled the booking. I was suppose to get a refund of 1500 INR but I didn't get this till now. Whenever I had contacted through several mails & messenger(FB) they said that they have refunded the amount to source account. But the card number that they had mention via their official FB account was not the source account, in fact the account doesn't below to me. I'm attaching the SS for your reference.

My PNR number was JYJ1GR for flight date April 9, 2021
I had called the airline to cancel the booking since I was covid positive a day before. They told to cancel via TIA but since we had 2 bookings from the same PNR could not cancel.

The agent split the PNR and gave me a new PNR- A66HWN and asked to cancel it via Tia chat support. I did the same. It said a refund amount of 900 would be credited post the cancellation charges.

Kindly process my request refund as per covid protocols and refund the entire amount since I was covid affected and could not travel.
I have attached my medical report ( RT-PCR Covid-19 Positive report) dated April 8, 2021
With the e-ticket to air asia support and nodal officer at air asia

Kindly help me on this matter. I have sent do many emails but there is no response.

My Air Asia flight for 30th May, PNR:C3WFMW from Delhi to Calcutta was cancelled and I intitiated a refund request which to this day has not been processed. Air Asia support is dismal and after having submitted two further complaints with supporting documents no feedback has been received by me.

Hi po ask ko lng po sana kasi po midle name po ang nailagay ko sa tcket indi po aplyedo..pwede pa healp po sa july 16 na po ang byahe

Hi, I have a PNR GYZTVE for a journey from Delhi to Cochin and the air asia cancelled the flight in the last minute. There was no alternate flight arrangement and only option was refund. I submitted the request for refund and the reference ID is 00822006.

Still, there is no refund and I was patiently waiting till now. Let me know the status of my case as soon as possible.

I am working in post office. There was a mail from the office that you should join the office as soon as possible. I booked air asia ticket for ranchi to mumbai but i don't have rt pcr test. PNR-U5RKHD my mail id - dm[protected]@gmail.com Name-Binod yadav

I was not allowed to board flight dur to no covid test result. I told them to cancel the flight at the counter they said they will only refund noshow tax amount which is fraud. They didnot allowed me to board flight and even they are not refunding full amount. I had my covid test immediately and the result is negetive. This is fraud and they are looting my hard earn money. Even in ticket they didnot mentioned that covid certificate is necessary. This is purely fraud from airasia side. Kindly take action against them.

Dear team
PNR ZV95PY
DELHI TO CHENNAI.
Please share me your refund amount payment id to agent account.Bcs agent saying he did not received any amount by Air asia.So he asking payment id number.
Please provide me because after one month cancellation my amount not received.

From 1 year I’m waiting for the Refund amount. Since the airlines already closed the issue and refund the entire amount to PAYTM. I’m waiting for the given dates but then also I’m not getting any relevant answers from PAYTM Customer care. And whenever i try contact the PAYTM Customer care they will give me a excuse or they will say me the same thing which they used to say me earlier and they are putting our call in hold for a long time and for the proof i will attache the screenshot . So please Sir it’s a humble request kindly look into this matter. I hope I will be getting a positive response from you.

Booking id - [protected]

Yours Sincerely,
Kommuri Vinit.

Kindly refer to PNR: HTWCQI. Flight was cancelled due to covid lockdown last year. An amount of Rs 6, 281/- instead of Rs 8, 817/- was refunded to me on this ticket.

I have been requesting the customer care continuously for refunding the remaining amount but according to them the amount is fully refunded.

Kindly make an arrangement to refund the rest amount of Rs 2536/- to my account at the earliest.

PNR NO- LZD32C
Passenger Name- B Patnaik and L Patnaik
Date of flight- 06 May 2021
Booking cancelled on 02 May 2021
Payment done thru payu on 03 mar 2021 for 4817/-
Air asia has refunded whole amt to payu on 02 may 2021.
Copy of air asia email is produced below:

"Dear Guest,

Pertaining to your request for a refund of your PNR-LZD32C, I am happy to inform you that a full refund of INR 4642/-has already been processed back to the travel agent on 02nd MAY 2021. Kindly reach out to your respective travel partner for further assistance."

However, travel agent insists on transaction ID and reference number for remitting the refund. Request provide same at the earliest.
Thanks

I had booked a flight for my relative from Srinagar (departure on 29/04/2021) to Guwahati (arrival on 29/04/2021) via Delhi but the same flight was cancelled (from Sringar to Delhi) by Air asia on 26/04/2021 due to operational reasons. They offered two choices to the affected travellers viz. Full refund on cancellation to the original source of payment within 5-7 days or free rescheduling. I opted for the former and cancelled my ticket bearing PNR number Z1MPKC on 28 th April 2021 at 08.53 am. There after, they emailed me that the amount will be refunded to my original source of payment within 5-7 days. Since then 10 days have passed. I haven't received any refund from them, nor have I been able to receive any concrete information regarding my refund status from their customer services. One thing worth mentioning is their (Air Asia's) insistence on contacting their 'Chat bots' regarding refund. These chat bots are really a dumb imitation of Artificial Intelligence and can do little to help a customer in need. By directing/insisting their customers to communicate via a chat bot, air Asia has made it very difficult for it's customers to resolve any issues that may trouble them. By circumventing the customer enquiries to 'chat bots' they are trying to dissuade their customers from inquiring into their complaints... There by reducing their own load vis a vis customer satisfaction. To be frank, I haven't been able to speak with/or chat with a human regarding my refund for the past 10 days. All you have is an 'AI BOT' in front of you who can't help you and does enough to dissuade you.

I do hereby lodge my complaint and seek my original refund and reparations for the mental harassment brought about by uncertainty and non-attendance to my claims.