Air Asia Complaints & Reviews

I took air asia flight to hyderabad on 23rd jan 2019 and return flight on 25 jan 2019. I have not received my airline tax invoices yet. Since the tax invoices are mandatory for the company to reimburse the gst amount please arrange to provide them at the earliest. I had already raised a request to air asia but dod not get proper response. Kindly consider this as important and urgent.

I was travelling by indigo flight on 13 feb by flight6e 1813. During journey my luggage was damaged and one of your staff member adviced me to complain in your office so i complained in your office. So right now i complained in indigo office. They are asking me for the complain number. So can you please send me the number. My pnr no is ingqob and tag number is [protected]. Please send the number on [protected]@gmail.com

Hi Kindly find all the attachments.
I booked flight through AirAsia via Ease My Trip.Com.

PNR NO:- C1YW9U ( Air Asia )
Guwahati- New Delhi
15th February, 2018
Flight 784

The time of flight is 12:30 P.M from Guwahati at 15th Feb 2019 but you can check that at that day the flight was delayed till 18.00 P.M
The team of Air Asia did not help us for new flight and even though did not help us.
After that I booked new flight from SpiceJet with myself and travelled from that.
The condition of AirASIA is that -"Be offered a refund on the value to your bank account or credit or debit card if you choose not to proceed with your trip due to a flight cancellation and/or rescheduling that occurred three (3) hours or more, before or after the original scheduled departure time."
This is also in attachments.
If the rule is after 3 hours of flight cancellation the Airasia must be give the full refund then it was 6 hour delay flight and I could not flight via their flight.So I must be eligible for my full refund.

Thenafter I proceed for my refund but they gave me only 615 rs refund.
They excuse with me that I was not check in there with my boarding pass, but my luggage was already in.So how can this possible? They don't want to give my money back so they tell lies.

Kindly inform them do anything but I want my full refund. I don't want to compromise with my money if I have no any fault.

In this whole matter customer can not sacrifies his money and don't want to let go.
Urgently want my refund

Vishal Tandon
[protected]

I have travel with air asia today flight no 779 from goa to delhi. I was shocked rude behaviour of ms shivangi. She didn’t guide us with directions of sitting of luggage. My husband trying to keep the luggage.in spite of helping him she was shouting on him that why he put that luggage here. Then i asked to her why are you not guiding if we don’t know then she shout loudly n said why dint u ask me. She said i needed to ask her she will...

Dear sir

Our pnr numbers are nwe9wv and pqqr5z. This flight d7-201 has been cancelled for the 20th of march 2019 as a result we are in trouble because we have connecting flights from kuala lumpur to delhi by air indigo (Pnr pmznyh) and kuala lumpur to bhubaneshwar (Pnr z1fijk) by air asia itself. All these tickets were booked on january 10th 2019 and we have received the notice of flight cancellation on feb 16th 2019.

On rescheduling air asia my connecting flights are getting affected as they are non refundable and now the prices on this route have increased substantially thus causing us to spend more than rs. 50000 which is a big amount for us.

From the last 4 days i have been talking to a number of customer care executives like arif and even the floor manager mr. Wasim but unfortunately no reasonable solution is being rendered. I have been made to wait patiently with all kinds of false promises for a solution and then been told we will get in touch with you shortly but nothing is being done and my agony is increasing. Each call made has been for over 45 minutes which either automatically were disconnected when the going got tough or we were informed that a call back would be arranged shortly.

Right now i am in a lurch wondering what to do

I booked tickets to travel from hyd to goa on 22nd feb. Received message from airasia that the flight is cancelled on that day. I also booked returned ticket on 25th feb and booked rooms in goa. I[censored] cancelled, u should cancel both tickets and refund full amount. Booked tickets for 6 members.
Pls cal back.
Ph:[protected]
Booking no:xu3h8b
Bl183l

I lost my neck rest in the cabin luggage at flight. Cabin crew can't help for this incident. Its cost of rs. 1790/- it would be great if you help. Usually this is difficult to find because passengers might be or might not be taken. What ever it happen the airlines is the responsible for my loss.
I will share my pnr number: r1ljtk.
From new delhi to hyderabad on 9th february at 17:50hrs (5.50pm)

I have booked one ticket with pnr mmq4qy, the flight is on 18th feb but today only i received the flight is cancelled due to aero show and the customer care executive is very very rude while talking and asking to book another ticket if i am planning to take another ticket it costs me 7000 now who will compensate for it, at the time of booking why its not being conveyed just 5 days before they informed me so how could i get it done now. I have an urgent task to do that day.

Date of incident: 7th feb-10th feb
Number# 91-[protected]
Flight information: pnr - apum8g, i5716
Resolution required: compensation and action against unwilling representatives. If there is any denial i want the evidence.

Description below:
One of the worst experience of my life. This happened when i was on personal vacation in kashmir. There was heavy snowfall on 6th and 7th feb 2019. My flight for delhi got cancelled on 7th feb due to bad weather i5716 pnr - apum8g, i was getting a timely update till my flight cancellation.
I called many times to airasia customer support and they gave me next availability for 13th feb. Me and my wife really suffered as there was no help from airasia, j&k administration, and airport authority. The real pain started when i reached to airasia sales counter at srinagar airport on 9th feb. The staffs were not helpful and reluctant. They just mentioned that there was an additional flight which took off on 9th feb the day i was at the airport. I went next day i. E. On 10th feb early chilling morning to take a chance to catch a flight at 9.45 am. There was an associate at sales counter named javeed matto. He casually called the boarding team and informed about us. I had seen that there were many no shows for 9:45 am flight but this guy told lie and did not let us board the flight stating that flight was full. He called someone senior nadeem sir and mr nadeem was also disinclined.
I somehow got the duty manager number and called him. Explained him the situation. He told that there is an availability in flight departing at 2 pm i5713.
I entered and talked to the manager and escalated this matter. They arranged the boarding pass and let us go. I could clearly see that almost 15-20 % of the seats were vacant and these cheap representatives were clearly denying that no availability. I have attached the photograph of 2 pm flight for delhi.
The overall observation from this scenario was that airasia front desk was not helpful. Incompetent representatives at sales counter and customer support, customer relationship. They could have let us go at 9:45 am flight easily.

I am having a flight to indore from hyderabad at 7:30 in the early morning. Being a college student i have to leave my campus according to some specific college rules. So i reach the hyderabad airport at 3 in the night.
There is no one at the air asia counter for boarding pass and neither there is someone to inform that the counter starts at so and so time.
If the airline is not able to hire employees then please don't run over early morning flights as many passengers come a night before due to some circumstances.
Why am i supposed to wait outside even having a premium lounge access? It's like 2 and half hours for the flight and the boarding hasn't started!
Very much disappointed service provided by the airline!

Hello,
My name is akshay khatri.
I have told this story to all the advisor's i have spoken with on phone and i have made more than 10 phone calls through out this week.
But as advised i was asked to write this whole email down briefing the situation to you by email as verbal communication is of no use for you!
So i have invested my personal time writing it down please have the heart and patience to read it.
I was traveling from pune to delhi with air asia on the 00:45 am flight.
I had many problems there as people kept me misinformed and made run in circles just trying to go through the check in. The luggage check i had go through it 2 times as the guy didn't stick the sticker and misinformed me that the check in doesn't start till 11.20.
After seeing a big line at air asia counter i went there to check in.
After waiting for 15 mins i tried to check in and i was informed that my bag didn't have the security check tags so i had to go again through the whole process of the luggage check.
After following the line again the person at the desk informed me that i had 1 kg. Of excessive luggage so he asked me to move something in my hand luggage bag. So i moved a bottle of alcohol (Johnnie walker) which i was taking as a gift from the back pack to the hand luggage bag. I asked him if it was ok to do so and he told me it would be completely fine.
I went to the security check in then with my boarding pass. There was a huge line as the airport was exceptionally crowded.
Once i checked in my hand luggage there they asked me to open the bag and leave the alcohol bottle behind. But i couldn't do so as it was a very expensive bottle so i asked the security what can be done and he asked me to ask the airlines to bring up my backpack and put it inside in that!
I had to go back all the way again to the luggage counter and there was this other guy sitting in the counter. I requested him to bring up my backpack so i could put the bottle back in there but he completely denied and told it is not possible for him to get my bag!
He asked me to put it in a different bag or a coat bag.
I had a tuxedo bag which i was carrying with me so i put the bottle in that and had to go through the check in again to take a tag as approval. The security were not polite and had a very rude attitude.
The guy asked me to pay 800 rs. Extra for the coat bag which i checked in with the alcohol. It could have all been completed avoided if i had been correctly informed from your side at the time of check in. So i paid 800 rs. Extra for nothing as i could have just removed so other stuff from the bag and put the bottle in the luggage. I informed the young man to take care of my bag as i would be at complete loss if the bottle broke! He promised me that he would take care.
I had to go through the whole thing again and finally reached the gate at 12.30!
I was very tired, parched from running around in the airport and also i had travelled from mahabaleshvar to take the flight! After having this hectic experience i boarded the flight which literally made me deaf due to air pressure and gave me a servere head pain.
Having this worst flying experience and a very hectic day i arrived at the airport and to my surprise the bag looked very dirty was wet! And yes the bottle was broken and my tuxedo was destroyed!
Being so tired and frustrated i just walked away angrily as i could not spot any of your staff there and i was angry on them as it all happened because of their incompetence. I did not click any pictures of the broken bottle as i was in a rush and threw it in the garbage can.
I had to leave the airport in a rush otherwise i would miss my bus to uttrakhand so i didn't have the time to complain then. But i called the customer service and have been waiting since then for some support from your side as i suffered a huge loss. But no seems to help me. I have called the customer service many times and waiting for a proper response.
There has been no attempt for the backhand team to contact me and they closed my case without even trying to help me.
This was my worst flying experience ever and i also want to share this experience in the social media as i think your support team don't value the customer's.
I have asked the back hand team to call me but they never did so i have to write this long email stating my issue and story.
I hope you will revert back to me and compensate for my loss. It has been a very bad service. I was not expecting this from air asia!

I am booking flight on 6/11/2018 from hyderabad to bhubaneswar on 09/02/2019. But i got cancellation of flight i5-1564 on 19/01/2019 which is 20 days prior to departure. I talk with customer care regarding the cancellation but they replied to return the full amount but at same time the tickets are double the amount. If passenger will cancel then there is no refund but if fight is cancelled why they donot provide other option instead of returning the money. If they are going to cancel the flight then they have to intimate 30 days before but they only intimate 20 days before & also they have to return on the same day but they told to take 7- 15 days why?. What a bloody situation? I want alternate flight as before 20 day the flight cost is more else return me what ever the minimum flight cost for the day.

I have traveled on i5 1459 from visakhapatnam to bangalore on 15 jan 2019. Our flight landed at 22:16 and need to collect luggage from belt no 7. I have waited for an hour and still didn't received. When checked with the staff over there, they are saying to wait for 30 more minutes. So, our luggage collection time was more than time of travel. Will there be any worst experience than this? Please value people's time.

Dear Team
I HAVE put forward my cancellation request on your helpline number and air asia helpline number of flight ticket scheduled for 14th Jan which was one hour delayed from its usual departure time.Hence I could not travel and therefore I want to cancel outward ticket from Jaipur to Bangkok dt.14th Jan and return ticket from Bangkok to Jaipur dt 16th Jan.I want to cancel both tickets( FD-131 & FD-130) which was booked through goibibo and want the refund amount as it was the mistake of the airline.Kindly coordinate with the airline and do the needful.I wanted to put forward the request of cancellation through goibibo mobile app but was unable to do so as the app does not allow to put forward the request due to some error.I have spoken to the customer care number of goibibo and air asia but did not received any professional response.Seeking your kind and prompt persual.

Regards
Vishal Basotia
[protected]

I am a client of airasia company. Firstly, i would like to complain about rude, impolite and inappropriate attitude i was given when i called to an airasia branch in china to ask few questions about my issue. The operator talked to me in a rude way and didnt let me contact the manager. Secondly, i faced a problem which didn't seem to be a big deal but it became one. When i was booking a ticket for my sisterfrom colombo to guanzghou, i am sure i wrote down her name in the ticket, as i put her personal information (Like the date of birth). Since i was doing it from my account, i believe that there could be some system problem because when i finished purchasing the ticket, i noticed that the passenger's name was changed to mine. I called operators in china hundreds of times and none of them couldn't help me to change my name to my sister's name out of ridiculous excuses. This is the worst experience that could have happened to me because i have spent a big amount of money to buy that ticket and it's not even refundable. I will never ever suggest air asia airlines to anyone, as it's the worst company with the poorest service and unfriendly and rude staff.

I was traveling from bagdogra to bangalore on the 6th ofjan'19. The flight got delayed by 1& half hour. The luggage i was carrying had extra 4.9 kgs for which i was ready to pay the amount. But i was shocked on hearing the amount of rs.1900/-for 5kgs.
I don't think that's the charge because i have travelled with other airlines as well and i remember paying rs.100 per kg extra. How come airasia charges rs.380 per kilo. It's not valid. I want an explanation for this.

Sir we family of 3 we flying to vietnam via bkk in airasia on 25 th midnight night. We know about the baggage limit of 7 kg and since we were family we did nit divide our luggage into 3 sets but we just had 2 cabin suitcase totalling to 17 kgs.
The stupid girl in the check in, made us divide our luggage into 3 parts, wasting time of passangers & increasing the frustration of others standing in the que.
If family of 3 are travelling n luggage is less than 7x3 kgs either in 1 luggage of 2 luggage, so wat?? Wats the logic here, we r confused cz in bkk we had the same 2 cabin bags of 20 kgs, they created no confusion & let us pass.
Wake up india.

Respected sir/madam, I have a query that, is it routine to take extra charge from customer who booked ticket earlier and reached in time because of limited seat available even though the ticket is booked earlier? I feel very disappointed by air Asia flight of 5th Jan 2019, 11:15am that I booked my ticket earlier and reached airport 60min earlier and reached check in counter by 10:30am exactly, but the women in the counter told me that I have to pay 600 rupees extra charge as limited seats are available because of heavy passengers. Is it possible that even though I booked my ticket earlier, I have to pay extra money again to get the limited seat? I feel very upset. Since I belong to lower class family, that rs 600 is too much. I was traveling not for fun, I went to appear exam. Please kindly consider my matter. I feel very helpless that I even don't know where to complain that day. 5th January 11:45am air Asia flight from Imphal to Guwahati, passengers Phurailatpam Rupabati Devi and Phurailatpam Priyobrata Sharma. My phone no. [protected], email [protected]@gmail.com

This was my first time travel with air asia and was travelling from bangalore to kolkata on 28th dec 2018 when i self checked in my luggage, everything was fine. But when i received my luggage at kolkata airport, i saw the handle of my suitcase was completely broken and one of the string inside the trolley handle was not there at all. I had a personal emergency at home and i had to leave the airport. After i boarded the taxi, it was so difficult to carry the luggage without handle.
I did not expect this kind of service from airlines. Now, i need a complete refund of my loss. Such a pathetic and sad experience i had.

Pnr-fk635l
Details-nandini majumdar
Flight-592

Few days back, i was checking the flight to bali from jaipur and i found that it was showing rs 0 for value added pack with 20kg baggage allowance, assuming it to be the offer, i quickly proceed with the booking. This is very normal for company like airasia, they keep on running various offers.

I proceed wit the booking, even on next page, it was showing 20kg baggage in my cart, i am attaching its screenshot also. Now as the value added pack was containing only baggage, and i was unable to proceed without selecting the seat. So, i selected the seat with some extra fare. Here, i was confirmed that its some offer for baggage only, and i need to pay for the the seat and i did that. I also added some meals as it's very long journey.

I proceed with the booking, paid the amount. Now when i got the internary i found that it's showing only 7kg baggage allowed. I called the customer care for the confirmation and they sid you have only 7kg cabin baggage. And told me to send the mail.

I wrote the mail and waited and waited but no response and then i keep on messaging them on facebook but no proper awnswer, they took around 10 days to answer ans said it's some technical glitch and now i need to pay extra.

Why would i need to pay, if its their technical glitch. I paid what is shown while booking. Now it's their part to provide that.