Air Asia Complaints & Reviews

Hi Kindly find all the attachments.
I booked flight through AirAsia via Ease My Trip.Com.

PNR NO:- C1YW9U ( Air Asia )
Guwahati- New Delhi
15th February, 2018
Flight 784

The time of flight is 12:30 P.M from Guwahati at 15th Feb 2019 but you can check that at that day the flight was delayed till 18.00 P.M
The team of Air Asia did not help us for new flight and even though did...

I have travel with air asia today flight no 779 from goa to delhi. I was shocked rude behaviour of ms shivangi. She didn’t guide us with directions of sitting of luggage. My husband trying to keep the luggage.in spite of helping him she was shouting on him that why he put that luggage here. Then i asked to her why are you not guiding if we don’t know then she shout loudly n said why dint u ask me. She said i needed to ask her she will...

Dear sir

Our pnr numbers are nwe9wv and pqqr5z. This flight d7-201 has been cancelled for the 20th of march 2019 as a result we are in trouble because we have connecting flights from kuala lumpur to delhi by air indigo (Pnr pmznyh) and kuala lumpur to bhubaneshwar (Pnr z1fijk) by air asia itself. All these tickets were booked on january 10th 2019 and we have received the notice of flight cancellation on feb 16th 2019.
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I booked tickets to travel from hyd to goa on 22nd feb. Received message from airasia that the flight is cancelled on that day. I also booked returned ticket on 25th feb and booked rooms in goa. I[censored] cancelled, u should cancel both tickets and refund full amount. Booked tickets for 6 members.
Pls cal back.
Ph:[protected]
Booking no:xu3h8b
Bl183l...

I lost my neck rest in the cabin luggage at flight. Cabin crew can't help for this incident. Its cost of rs. 1790/- it would be great if you help. Usually this is difficult to find because passengers might be or might not be taken. What ever it happen the airlines is the responsible for my loss.
I will share my pnr number: r1ljtk.
From new delhi to hyderabad on 9th february at 17:50hrs (5.50pm)...

I have booked one ticket with pnr mmq4qy, the flight is on 18th feb but today only i received the flight is cancelled due to aero show and the customer care executive is very very rude while talking and asking to book another ticket if i am planning to take another ticket it costs me 7000 now who will compensate for it, at the time of booking why its not being conveyed just 5 days before they informed me so how could i get it done now. I...

Date of incident: 7th feb-10th feb
Number# 91-[protected]
Flight information: pnr - apum8g, i5716
Resolution required: compensation and action against unwilling representatives. If there is any denial i want the evidence.

Description below:
One of the worst experience of my life. This happened when i was on personal vacation in kashmir. There was heavy snowfall on 6th and 7th feb 2019. My flight for...

I am having a flight to indore from hyderabad at 7:30 in the early morning. Being a college student i have to leave my campus according to some specific college rules. So i reach the hyderabad airport at 3 in the night.
There is no one at the air asia counter for boarding pass and neither there is someone to inform that the counter starts at so and so time.
If the airline is not able to hire employees then please don't run over...

Hello,
My name is akshay khatri.
I have told this story to all the advisor's i have spoken with on phone and i have made more than 10 phone calls through out this week.
But as advised i was asked to write this whole email down briefing the situation to you by email as verbal communication is of no use for you!
So i have invested my personal time writing it down please have the heart and patience to read it.br...

I am booking flight on 6/11/2018 from hyderabad to bhubaneswar on 09/02/2019. But i got cancellation of flight i5-1564 on 19/01/2019 which is 20 days prior to departure. I talk with customer care regarding the cancellation but they replied to return the full amount but at same time the tickets are double the amount. If passenger will cancel then there is no refund but if fight is cancelled why they donot provide other option instead of returning...

I have traveled on i5 1459 from visakhapatnam to bangalore on 15 jan 2019. Our flight landed at 22:16 and need to collect luggage from belt no 7. I have waited for an hour and still didn't received. When checked with the staff over there, they are saying to wait for 30 more minutes. So, our luggage collection time was more than time of travel. Will there be any worst experience than this? Please value people's time....

Dear Team
I HAVE put forward my cancellation request on your helpline number and air asia helpline number of flight ticket scheduled for 14th Jan which was one hour delayed from its usual departure time.Hence I could not travel and therefore I want to cancel outward ticket from Jaipur to Bangkok dt.14th Jan and return ticket from Bangkok to Jaipur dt 16th Jan.I want to cancel both tickets( FD-131 & FD-130) which was booked through...

I am a client of airasia company. Firstly, i would like to complain about rude, impolite and inappropriate attitude i was given when i called to an airasia branch in china to ask few questions about my issue. The operator talked to me in a rude way and didnt let me contact the manager. Secondly, i faced a problem which didn't seem to be a big deal but it became one. When i was booking a ticket for my sisterfrom colombo to guanzghou, i am...

I was traveling from bagdogra to bangalore on the 6th ofjan'19. The flight got delayed by 1& half hour. The luggage i was carrying had extra 4.9 kgs for which i was ready to pay the amount. But i was shocked on hearing the amount of rs.1900/-for 5kgs.
I don't think that's the charge because i have travelled with other airlines as well and i remember paying rs.100 per kg extra. How come airasia charges rs.380 per kilo. It's not valid....

Sir we family of 3 we flying to vietnam via bkk in airasia on 25 th midnight night. We know about the baggage limit of 7 kg and since we were family we did nit divide our luggage into 3 sets but we just had 2 cabin suitcase totalling to 17 kgs.
The stupid girl in the check in, made us divide our luggage into 3 parts, wasting time of passangers & increasing the frustration of others standing in the que.
If family of 3 are travelling...

Respected sir/madam, I have a query that, is it routine to take extra charge from customer who booked ticket earlier and reached in time because of limited seat available even though the ticket is booked earlier? I feel very disappointed by air Asia flight of 5th Jan 2019, 11:15am that I booked my ticket earlier and reached airport 60min earlier and reached check in counter by 10:30am exactly, but the women in the counter told me that I have...

This was my first time travel with air asia and was travelling from bangalore to kolkata on 28th dec 2018 when i self checked in my luggage, everything was fine. But when i received my luggage at kolkata airport, i saw the handle of my suitcase was completely broken and one of the string inside the trolley handle was not there at all. I had a personal emergency at home and i had to leave the airport. After i boarded the taxi, it was so difficult...

Few days back, i was checking the flight to bali from jaipur and i found that it was showing rs 0 for value added pack with 20kg baggage allowance, assuming it to be the offer, i quickly proceed with the booking. This is very normal for company like airasia, they keep on running various offers.

I proceed wit the booking, even on next page, it was showing 20kg baggage in my cart, i am attaching its screenshot also. Now as the...

We took flight of air asia flight no fd 3091 from bangkok, don mueang airport to fuket on 18 th nov 2018. While reaching we found that pilferage from our check-in luggage has been done and gold ornament, watch and cash of more than rs 50000 inr has been stolen.
We have written to the airline airasia about the same and my complaint reference number is 07683402.

We received following reply from airasia authorities
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My 3:15pm flight (I52467) to indore has been delayed to 4:40pm today on 22nd dec, 2018 from bangalore due to bad weather (Pnr no. Kwd2uc). Look outside your window. Where do you see bad weather when it's sunny outside? I have a train to catch from indore to bhopal at 6:40pm today and your flying time is 2hrs. How am i suppose to catch my train? If i cancel your ticket, i will be refunded my original amount, whereas flight cost as on today...