Air Asia Complaints & Reviews

Please refer to pnr # 0udj6j for 5 air tickets. My father-in-law, mr. Satyendra nath chakraborty died a few days ago and, and thus we cannot travel as we have to complete the last rites. Air asia is refusing the refund the cancellation fees - they say that as the passengers are still alive, they will have to lose 20, 000 inr. As an airlines that is serving indian clients, it is appalling that they do not have the cultural competency and basic decency to acknowledge that in india, when a father passes away, the family has no ability to travel. We are very dissapointed that instead of being with us in our time of need, they are taking 20, 000 inr from us. We would appreciate stern action on this to ensure that they change their refund policy.

Dr abira chak

My ticket booked on 1oct 2019.. When i enter in airport for bording pass then staff of air asia said u show 1000 usa doller.. I went to kula lumpur from amritsar india.. Present time i had no required money then they did not entery to me. I request plz refund my full ticket becoz i booked amritsar to kula lumpur... The kula lumper to amristsar... Behavouior of staff was very rude..

Sir,

I had lodged a complaint in the air asia, the complaint no. Being[protected] and subject : extreme torture meted out by air asia staff at the kuala lumpur airport.

After many correspondences with air asia, they finally mailed me on july 17, 2019, that they will refund me 780 myr (Malaysian ringit) apprx. 14000/-. As under.

""hi mr. Sougata ghosh,

Thank you for reaching out to us and apologies for the inconvenience cause.

To help you with your situation, we will refund you back the change fee cost that you have paid myr 780.

For future reference, a gap between 3 to 4 hours is needed if you have two separates booking for your flight to ensure your connectivity between flights. As per checking, we notice your original gap between booking t1ll5x and dt6lrg is less than 3 hours. Hence, when the flight for t1ll5x was affected with the flight retime, it makes you unable to catch your connecting booking dt6lrg. Moreover, the flight for booking dt6lrg is an international flight whereby you will need to complete all the security and immigration checking before board the flight, which needs more time.

We would like to take this opportunity to apologize on your unpleasant experienced on that day. Should you require further help, do not hesitate to contact us.

Regards,
Meri
Customer happiness
Airasia

Ref:_00d7f2wjh._5002v2pozse:ref""

However, for nearly 2 months they didn't refund me the amount. After much coaxing and writing, they have finally refunded me rs. 6130.23 on 7th sep 2019 (By bulk posting [protected] 180519 airasia-ec-moto-ec/red). Thus they have refunded me part of the amount and writing to them evokes no response whatsoever.

Passenger given name najumudeen
Surname meera hussain
Journey from tiruchchirappalli (Trz) to kuala lumpur (Kul) - klia2

Flight airasia – ak22 – leaving trz at 2230
Date of journey 30 aug 2019
Booking reference r6ygde

Denied boarding for the above flight for the reason “no valid malaysian visa” – ticket became void with the refund of only airport tax – inr1, 806/

But boarded for the next airasia flight ak28 – at 0015 hours – 31 aug 2019 – (Bqhgui) with purchase of new ticket (Inr11, 994) + onward confirmed ticket – kul-syd for inr30, 050.

Passenger was denied boarding & offloaded for the reason “no valid malaysian visa” but with the same condition (Without valid malaysian visa), he was boarded for the next flight.

The fault with the duty officer is

An officer of an international carrier – airasia at an international airport was not having any information regarding the passenger boarding without visa – availing transit without visa (Twov)

He had to check with klia 2 by which he dragged the time to the closure of the boarding – offloaded the passenger simply replying counter closed – get to the next flight by purchasing new ticket for trz-kul at the cost of inr11, 994 and onward ticket for kul-syd at the cost of inr30, 050

The reason – he received the information from klia2 that twov is eligible for the passengers travelling to and from 7 countries such as australia, usa, etc.

As i was having valid australian visitor visa, i booked online for kul-syd and they agreed for boarding.

But they denied to re-validate the old ticket (Ak22 at 2230 hours with ref. R6ygde) for the next ak28 at 0015

Closure of the counter for ak22 flight was due to the duty officer’s lack of information on twov.

When i reached klia2 by flight ak28 after the struggle at trz airport, i got through the immigration with twov for 120 hours (5 days) with my onward ticket to uae (For which the officer at trz airport was not accepting)

The onward ticket for kul-syd was not produced for the immigration which was not necessary.

1. I was at the counter (Tiruchchirapali) for check in by 2050 hours for the flight ak22 by 2230 - 100 minutes before flight.

When the check in counter clerk asked me about malaysian visa, i responded to him that i was eligible for transit pass whereas he called on air asia duty officer, mr mujeeb, who had to check with your kul office by sending whatsapp messages which consumed time.

Ignorance of practices in airasia circle can not be tolerated - neither the station officer nor airasia trz airport office nor the airasia reservation system was having relevant information of twov, which resulted in delay unto the closure of the counter for 2230 hours flight.

Had the duty officer been aware of the conditions at the outset (Without referring to klia 2 dragging the time) and informed me earlier, i could have expedited the issuance of onward ticket for kul-syd in order to get boarded for the same ak22 flight.

In a situation that an international passenger was stranded, despite valid documents but lack of your knowledge of current practice in klia immigration, don't you have consideration that the existing ticket ak 22 could be re-validated for the next flight - instead serving or treating the fellow passengers with arrogance.

Do you think that i have never come across that the flights are being delayed for few minutes due to the late arrival of passengers because of immigration or late arrival of connecting flight, late arrival at boarding gate, etc.

The duty officer lacking the knowledge about twov, instantly cast on me a question - "why do you fly to kul to reach uae" which was not his botheration. Irritated by this, i asked him what made him to raise such unnecessary question over a fellow passenger - is it not an insult?

Concisely,

1. Treatment of an international passenger by your reverend station duty officer with arrogant questions – to be compensated
2. Ignorance of conditions of boarding international passengers in various conditions - (Denial of boarding only with the reason that no valid visa, cannot be tolerated) – public rely on airasia that airasia have competent persons on duty to help the fellow passengers – but exposing their ignorance and claiming loss & frustration of fellow passengers
3. Airasia arranged only airport tax refund - whereas the baggage of 40 kg which was purchased extra has been omitted - it was paid separately and to be paid back separately
4. Full refund of the newly purchased tickets
5. Your conclusion that “d. Twov is not applicable to any other countries of destination not listed above.” (Response received from airasia for my complaint through mavcom) may not be correct as i have availed such twov in five occasions including this journey – please carefully see the attachment

I booked my tickets for newdelhi from chennai for28th morning flight, with pnr no z1y3xw, then while selecting the seat it said rs.350 each for two tickets 700 and directed me to make payments, i made payment through internet banking but the final amount detected is 1200 ie 700 for two seat and 500 for service charges, i am unable to do my web check in, it says payment pending. I made complaint by phone, said amount will be refunded. But no refund made. Says pending payment. Resolve. The issue

Hi sir/ madam,

This is in reference to air asia flight (Pnr u2vi4n) from singapore to delhi via kuala lumpur, we (3 passengers - bhagwati lohani, stuti lohani and prabhneet kaur) were not allowed to board the flight at 18:40 hrs at kuala lumpur dated 16-sept-19 as gates were closed. The reason air asia representative gave us was the flight is before time. The strange thing in the conversation was:

1. Our same airlines (Air asia singapore - kuala lumpur) connecting flight was already delayed by 40 minutes and reached kuala lumpur at 15:52 hrs and next flight was scheduled at 19:10 hrs.
2. We had the boarding pass which says flight timings as 19:10, we reached at 18:40. However, the gates were closed at 18:30 without any flight announcement/ prior intimation to us.
3. At 18:40, they informed us to collect our luggage from baggage counter and were not willing to listen to anything.
4. Strangest part was they de-boarded our baggage already at 18:40 for which we paid sgd 120+ sgd 70 till delhi (Calculation below).

Air asia
Sgd inr
Baggage - 20kg 70 3710
Baggage - 15kg 120 6, 370.66
Total 190 10, 080.66

We all are working female employees and we were supposed to join back our respective offices on 17-sept-19 morning. We had no other option rather to buy ticket for another immediate flight - indigo at 01:55 am dated 17-sept-19, so that we can reach delhi in the morning to join back our offices.

It created hell inconvenience as air asia executives literally forced us to buy their next flight which was at next day evening 17-sept-19 at 19:10 hrs which was 3 times the price of normal ticket (Approx. Inr 31600 per person) and told us to stay at airport knowing we have one old lady with us. They did not arrange/ offer anything. The executive was sarcastically laughing and said - you have to buy another ticket from air asia as you are in malaysia and cannot exit without malaysian visa to board any other airlines flight. You will be in jail if you try to exit for any other airlines.

It seems they forgot that we are frequent travellers and we understand and respect every country’s law and immigration rules. For this reason, we had to start all over again and we spoke to on-duty officer mohd shukir in immigration authority and he guided us to apply for on arrival visa to exit and board another flight from other terminal. As we could not afford to buy ticket for air asia for inr 31600 per person where we bought for indigo airlines at approx. 10, 500 per person.

We had to get the currency exchanged to myr from inr for immigration and paid myr 200 per person for on arrival visa to exit and board flight for another airlines (Receipts attached and calculation below).

Inconvenience
Immigration fees 600myr 11280
Indigo tickets 31708
Total 42988

We request you to take strick action against the air asia airlines for all the inconvenience and mentally haraasing and forcing us to stay at airport but to buy their inhouse flight tickets.

We are looking forward for the refund amount (We paid for our return to delhi)+ luggage paid in sgd till delhi to air asia +penalty for the inconvenience.

Regards,
Prabhneet kaur
[protected]
Prabhneet. [protected]@bt.com
[protected]@gmail.com

Whomsoever it may concern

Dear sir,
I am writing to you regarding the integral & important information which was not communicated to us at the time of booking. This miscommunication has led us to a serious level of discomfort.
It all started few days before my marriage, which was in june 2019. For honeymoon i decided to book flights and hotels for kuala-lampur. Accordingly i went through all the information that i could find to fulfill the necessary requirement and did provide with everything both for visa and flights at the time of booking. All was done and we were good to go, filled with enormous excitement that we had in our heart for the very first memories that we were about to make with each other after on this journey, i reached at the airport along with my wife on 1st july 2019 at around 20.30hrs (Departure time was 22:50hrs). She was excited and happy as it was going to be her first international & first flight journey ever, therefore i was happy to be the first person to give her that. To provide your nearest and dearest’s with something which he or she never had is an amazing feeling. We both entered the airport and
Were asked for our passport & tickets at the gate by the police officer. After providing the necessaries we went to the air aisa counter, where the receptionist (He was male) asked us for the documents and passport. We provided him with our flight tickets (Return basis), visa and hotel bookings and passport. Once he analyzed those documents he made my boarding pass and it was all done. He was about to hand me over my passport and boarding pass and suddenly he realized
Something and asked me to wait. As i had no idea as to what was happening, i asked for the reason. He replied “sir, please sit down for a while, its nothing serious, just a little formality, we will get back
To you” and my heart started pounding like a beatbox. I went to the waiting area and sat there with my wife. She had no idea what was happening i had no idea what was happening and all the excitement that we had and dreams the she had were all in jeopardy. I waited for a while and then went back to the receptionist and asked for the situation. He replied “sir your passport is about to
Expire in december and we are not sure if we can let you go, so will confirm that with our seniors and get back to you, but it’s not a big deal it will get through”. With my heavy heart i said “ok” and
Went back to my seat. My wife was looking at me with expectations and i didn’t know what to say. I was looking confused so she said to me in concern “don’t worry, everything will work out and even if
It doesn’t we will go some other time”. We waited for a while and a senior person arrived said “we are sorry, you cannot go sir”. Instantly
My heart fell on the ground like a balling ball and my brain stopped, i was in shock (More in shock for my wife than me). Our first memory was not supposed to be like that. I am sure everything that i am
Explaining here, you can get an idea of the pressure that we had in our minds at the moment. Hotels were booked, flights were booked, everything was in place and suddenly all gone, just in a blink.
And yet we waited at the airport in hopes till the departure time (22:50hrs), but all in vain.in the end, we had to get out of the airport without anything in written by airasia after asking several
Times. Now my question to you is that while applying for visa, we were asked for all the document (Flight tickets – return including, hotel booking, passport, passport expiry date) and visa was approved for
15days (Journey was supposed to be of 7 days, return ticket was on 8th july 2019). While applying for flight booking we were asked for the date of journey (Round trip), name as per passport,, below there was an option of filling the passport details (It was optional): which were as follows 1. Nationality, 2. Passport number, 3. Issuing country, 4. Passport expiry.

It was optional meaning “whether you provide the details or not, it does not matter, it’s not really our concern”. Turns out this was the very concern that took those memories away from us. If something is so important, than it should not at all be optional. Booking neccessories should be cristal clear at all cost. The only reason i can think of as to the fact that passport expiry was not so important for you is that it was not on you to care for, it was someone else’s concern and turns out, it is on immigration department to check whether a passenger can pass or not. We never reached till imigration.

So my real question here is:
1. Who should be liable for this mishappening?
2. Whom should i contact (In case this letter has not reached the concern department)?
3. What is the best you can do for us in this regard?

Registration formalities:
You have to deposit a refundable security amount of nine thousand eight hundred (Rs 9, 800/- with gst) on
18/09/2019 before 03:00 pm into the “air asia account” in favor of “air asia ltd” by digital transfer, net banking,
Mobile banking, google-pay, phone pe app, paytm, bhim /upi and any digital & transparent transfer will be accepted.
(Call your recruiting manager to get the account details, note cash, cheque/ dd & bank transfer are not allowed). The job profile
And salary offered by company will be mentioned in your call letter. Your call letter and air ticket along with your gate pass will
Be dispatched very shortly after receiving your documents and confirmation of security deposited in to the bank.
“the security amount that will be paid by the candidate is a refundable amount on, the date of interview it will be
Refunded to the candidate and it is mandatory because it is the company's process.”
Note - 18/09/2019 is the last date of security deposit, and it’s on first come first serve basis and subject to seat availability. If you
Are interested please contact your hr (Recruiting) manager to get the further details.
For account details please call mr. Indra kumar sharma contact number: +[protected]

Today morning around 6 i got a forwarded mail from manu. [protected]@venueairindoa. Site stating that i have been selected for air asia interview process and i would have to deposit 9800rs as a security deposit.
On the first reading i got a single grammatical mistake!
Moreover the logic that proved it to be fake was that 'you can deposit by any means of e-payment (Phonepe, paytm etc)' whereas they wont accept any cash cheque or dd.
Now no national company contacts you with wrong english, moreover no companies take a single penny during recruitment process!

Rest is attached.

Airport: tiruchirapali international airport
Flight: air asia ak22 - from trz to kul
Date: 30 aug 2019 time 2230
Booking reference: r6ydge

Precise subject: boarding was denied for ak22 (30aug[protected] hours) for the reason "lack of malaysian visa", whereas boarding was allowed for the next flight ak28 31aug2019 0015 hours). Both were handled by the same duty officer - air asia

Details:

1. The check in counter at tiruchirapalli airport (Trz) denied my boarding with the reason that i was not having malaysian visa. Whereas i have been to kul on transit pass (120 hours = 5 day) twice in 2019 twice in 2008 with my onward ticket to uae, where i have been resident since 1981

2. I showed that i possess valid resident permit o[censored]nited arab emirates (Uae) from where my recent journey originated on 22aug2019 to india and my onward ticket to abu dhabi (Auh) uae from kul by etihad airways - ey 0411 on 04 sep 19 which shall enable me to obtain transit pass for 120 hours (From 31aug19 to 04sep19).

3. But above documents were not taken into consideration.

4. The duty officer from air asia - mr mujeeb referred to kul office and informed me that i could be boarded with the valid visa for australia or usa and onward ticket for the same. He verbally confirmed that my onward ticket to uae by ey0411 is ineligible for transit pass whereas it is his lack of knowledge.

5. As i was having valid visitor visa for australia, i booked online through agent for kul-syd on 03sep19 (Copy of the ticket attached)

6. By this time he said that the counter is closed and boarding is possible only for the next flight ak28 at 0015 hours. And removed my check in baggage of 40kg from the weighing table.

7. I requested for changing the same ticket (R6ydge) of ak22 at 2230 to the next flight of ak28, whereas he blatantly refused and replied i must purchase new ticket for the next flight ak28 for which i had to oblige.

8. When i lodged complaint on arrival online (Ref[protected], the customer happiness section of airasia responded to that i was denied boarding since i was not having malaysian visa.

9. On my arrival, the immigration officer at klia 2, allowed me to enter with transit pass for 120 hours with the onward ticket to uae by ey0411 (Sydney ticket was not shown)

10. The response from air asia that boarding was denied for the reason of malaysian visa, whereas the same airline - air asia and the same officer allowed me to board without malaysian visa but after the cancellation of previous flight ak 22 ticket and purchase of new ticket on higher fare from trz to kul and onward ticket for kul-syd.

The response and the consolation by air asia that lack of malaysian visa is the basic reason is inappropriate.

11. I did respond to the customer happiness section claiming
A) the full refund of ticket with additional luggage fare for ak22 (Inr9, 782)
B) full refund of ticket with additional luggage fare for ak28 (Inr11, 994)
C) the ticket fare of kul-syd (Inr30, 050)
D) suitable compensation for the difficulties encountered by the passenger due to the lack of knowledge of the practice of immigration at klia (I did explain the duty officer that recently twice i have been on transit in klia2 and klia 1 with transit pass but of no use)

12. On 04aug19, i have received email from air-asia that refund of inr1, 806 has been processed, which the agent in india has not received in his account for which the agent says that it will take months to reach.

I have been the regular traveller to malaysia since 1976 frequently to attend to the marriages, deaths, formal visit of my relatives, etc. Throughout the malaysia. Never have i come across such difficulties.

May i have your earnest attention to assist me with your positive actions?

I rohini choudhuri asked airasia to cancel a flight (Pnr-gv2ctg) with full refund on 26th july since it was rescheduled by airasia to a different time. My case number[protected]. I still didn't get the money in my account. My contact number [protected]. Kindly look into the matter. The refund was supposed to be completed by 7working days as promised.

Due to the sensitive situation and high alert in kashmir, we need to cancel our ticket pnr bqpwus booked to travel to srinagar from delhi on 16th august 2019.in such cases airlines should provide full refund on cancellation, but we are told that only airport taxes refund can be claimed. This is not fair. We are loosing around inr 12000 for our round trip booking.

Dear sir/madam
This is adarsh shukla (Seeking job) i got the call from mr. Vijay kumar recruitment department from “air asia” company, showed their id proof of company; they assures me to provide me job in airlines after document verification and paying the registration amount of 1150. I haved payed that amount but then after his provided company telephone number and his phone number get switched off. I have their company staff id-cad too. I have done the payment in federal bank of india through online mode as per details – “federal bank of india, account name: air asia, account number - [protected], ifsc - fdrl0001382”. After my successful payment their company landline number and mobile number get switched off and no more contact.in this payment. Scammer number some on try to catch him please: [protected] vijay kumar.

I have invested all my month salary as i am giving tution classes and my father is too expired and my mother is housewife.
If someone or anyone from this globe can help me then please please contact me my number is [protected] and my email is [protected]@gmail.com

At last i want to tell all the readers who have seen my message that don’t never ever pay any money to any person or company for job because any genuine company never ask for money saying as registration amount or security deposit, they will firstly call you and ask you to come for interview and then the further process, and never never do the blunder mistake which i have done right now. Always wishing for good health and long life for everyone but someone cheated with me only.

Adarsh shukla
[protected]

I had booked a ticket (booking no T4SBTH) from Guwahati to Kolkata on Airasia flight no I5 585 on 15th July 2019. The ticket was made on Makemytrip portal, for my children - aged 15 and 6 to spend their summer vacations with their aunt.

We reached the airport by 12:10 pm for the flight which was scheduled to leave at 1:50 pm. At around 12:35 pm, I got a call from my son that though the check-in has been completed, the boarding passes were not issued and they have been asked to wait.

I immediately contacted the airasia counter at the airport. I was attended by Ms. Padmi who asked me if they were travelling for the first time and needed assistance, to which I replied in the negative.

She told me not to worry and everything will be taken care of. She asked Ms. Mary to check at the check-in counter. Ms. Mary returned a little while later and informed that there was no problem.

In the meanwhile, the parent of another 14 year old who was travelling alone had come to the counter. She was also asked to send the child inside the airport.

A little later I checked with my son who told me that the issue was still not resolved. I spoke to Ms. Padmi again and then to Ms. Anita who assured me that she will take care of the matter. She left for the check-in counter.

Sometime later, another airline staff came with a form for the other child who was travelling on his own. But I was not asked for filling any form.

When Ms. Anita came to the window again, I asked her what the status was; she said it will get done. I told her that I will fill the indemnity form, if required.

Some more time elapsed. By now it was 1:33 pm, and boarding should have been complete for the flight to take off on time. But still there was no news of what was happening at the check in counter. Ms. Anita has made one more trip to the counter but could not provide any definite answer. She then told me that someone will call me on my mobile.

It was already time for the flight to depart. My son and daughter appeared with their luggage at the airasia counter. They had been denied boarding.

It was explained to us by Ms. Chandana, a senior employee, that they were not allowed as the airline rule states that children below 12 must be accompanied by a person above 18. She told me that they cannot be accommodated on another flight and that I can claim for refund by going to their website and communicating with their virtual assistant AVA.

My question to the airline and their agent is :

1. Why was a ticket issued in the first place if boarding was not to be allowed? The portal classifies persons above 12 as an adult and did not ask for the age of the adult.

2. Why did the airline take 1 hour to inform the same to me? When I had first approached the airline, I was told not to worry. I could have easily arranged for an acquaintance to accompany the children. In any case, the elder could have travelled alone as per airline rules.

3. The airline says I can claim for refund but both the airline and the agent are passing the buck.

I want a full refund for the to and fro ticket and adequate compensation for the mental agony suffered by the children and us through this ordeal. Question is – what is the adequate compensation for a child’s broken heart?

Sir/madam i m a student in singapore, l booked you flight from atq to kul and from there i booked scoot tr453 to singapore but your staff at atq airport didn't let me board after checking and they behaved very rudely, said i can board as this flight will land on different terminal than the terminal from which your scoot will depart, that is t2 of kul so we can't let you board from here, i showed them my visa, my student pass my scoot ticket and requested them that i had my class on 24/6/2019 and i can't miss as i will be fined and need to produce reason certificate for not coming to class, and also i m from middle class family can't afford loss of my two flights that costed me around 40, 000. But they said no you can't, u can only go in airasia from kul airport and that is on 24/6/2019, that itself means waiting there for 20+ hours on kul airport just for same airlines plane, means i can't go on any other plane from therebut yours. But why, what is your policy. I earlier came by your airlines but you this time made me cry in real sense and broke my trust, i pleaded there but no avail there answers changes every time with no logic, once they said from terminal t2 kul you need pass/ malaysia visa to fly scoot to singapore otherwise you can't as t2 and the terminal on which the airasia d7 189 will land are very far apart and you need transit visa for that but when you book airasia then no matter which terminal you are but can fly to singapore, but with other airlines we can't allow you to fly to singapore so hence u can't fly from amritsar. Sir what is logic please explain me. I need clarification and action on respected athuority, and my full compensation of both flights as i was not at mistake, how can i be at mistake, when it comes the talk of other airlines they said u can't, if i book your airline from kul (Malasia) mistake vanishes. U said to me you have to obey us, but are you obeying yourself really, please help me as this in turn will help you. It was, rather it is, such a headache, mental agony i m going through, can't sleep this night becoz of you staffs negligence. U made my nights here restlessas u are wholly responsible for my loss. Plz pay attention. And resolve issue asap. My mobile no. [protected]

I was been charged 2 times convenience fee. When called customer care they asked me to fill eform and i will get the refund in 72 hrs. I filled that form 1 month back and since then i am following up with customer care but each time i got to know a new excuse and now they are saying to fill the form again and start the process again. Without any solution they are have closed my case 3 times.
I need the refund. It is bogus airlines. It even don't offer free water on flight. They charge even for a glass of water. Will never experience this flight again.

I make call for flight cancellation i make request to cancel my flight . Your executive told me that he cancelled my flight and i get refund in 7 days and my refund amount was Rs. 17, 374 . Today i received only Rs. 4, 092/- i again called and said to them that i received only Rs. 4, 092/- your executive told me that my cancellation was cut of Rs. 13, 282 . What the hell was that you cut too much cancelation charge and a main thing is that your executive not informed me before cancelation that my cancellation charges will cut, i don't know plz refund my money back to me either i will make big complaint against you

Cheated with passangers as they cancelled flight without prior information and not allowed us to Reroute to my flight... I booked my flight for 22Nd June 2019 on schedule departure 17.35PM to Goa.. As my meeting decided for 23rd june.. I have done booking 2.5 Month ago.. but thy suddenly cancled flight and not allowed us to Reroute my flight... They are arranging our flight on 23rd as it is not possible to board because we have meeting on 23rd from 10AM. I am not asking for refund but I am asking about my concern because if I go through for new booking it will provide me on higher amount as price is rising by day by day so please arrange it on priority.. when I ask to call support executive they said approval is pending from higher authority.. now tell me how is the services they providing to customer ...

On 12th june i booked my ticket for delhi to srinagar For 13th june 2019, thursday for 29 thousand. And i went for indra gandhi international airpot at 11:00am and my flight was at 12:05pm.
Waiting in queue for 15 min our no. Came
The time was 11:15am
The girl standing for giving boarding pass taken our luggage and just starting making our boarding pass.
Suddenly one staff girl came and refuse her to give us the boarding pass and told us that flight doors are closed.
And started shouting on us started abusing us. And then her so called manager or boss came he started shouting on my friend and talking to us in very bad manners.
They behaved very badly with us.
By the indian law if a passengers miss there flight its there duty to give us seats in the next flight or the other morning flight. They refuse for that also.
And when we call to the coustumer care the girl said we can't return your money or even the taxes.
I simply say to the people reading this never book ticket for this airasia airline.

I want to bring to you all notice that AirAsia has forced 3 passengers on blr to ghy bound flight on 7th May19 to reschedule their flights through we are on time.
They are giving a lame excuse of last minute rush
They want us to reschedule with next flight with higher amount.
Such a rigid unprofessional behaviour by stuff Mudaser Bopana and s.bopona. when I tried to speak to higher management they didn't allow us.
These nuisance needs to be stopped.