Air Asia Complaints & Reviews

We took flight of air asia flight no fd 3091 from bangkok, don mueang airport to fuket on 18 th nov 2018. While reaching we found that pilferage from our check-in luggage has been done and gold ornament, watch and cash of more than rs 50000 inr has been stolen.
We have written to the airline airasia about the same and my complaint reference number is 07683402.

We received following reply from airasia authorities

"we are truly sorry to say that we cannot be liable for any case of the lost items from checked-in bag"

Please advise how to get the recovery.
Mobile-[protected]

My 3:15pm flight (I52467) to indore has been delayed to 4:40pm today on 22nd dec, 2018 from bangalore due to bad weather (Pnr no. Kwd2uc). Look outside your window. Where do you see bad weather when it's sunny outside? I have a train to catch from indore to bhopal at 6:40pm today and your flying time is 2hrs. How am i suppose to catch my train? If i cancel your ticket, i will be refunded my original amount, whereas flight cost as on today is sky high. Why customers have to bear the opportunity cost everytime.
To make the matter worst, why are we informed at the last moment, just 3 hours before the flight departure.
Basically i am going to lose my train ticket money and time because of your sick service. Is this justified? Over and above that, i now have to book a cab to bhopal, if i get any lucky. Who will bear that charge?

Abhinit
[protected]
Su. [protected]@gmail.com

Hi team,
I am anitha thresiamma,
I explicit my dismal experience of journey in air asia kuala lumpur – kochi on nov 28, 2018 pnr– ytr16n.
I had reserved the flight from melbourne to kochi the first part of the journey from australia to kuala lumpur was thwarted to check in on time for the connecting flight from kuala lumpur to kochi. I reached almost 15-20 minutes prior to the scheduled departure but the gates were closed.
They have insisted me to purchase new tickets for the second leg of travel.
There were about 10 people including who went through the same issue, it’s surprising that there were few people boarding for kuala lumpur as well they couldn’t do the check in on time so you can imagine how crowded it was at the check in desk.
I have booked a flight from kuala lumpur to tiruchirapalli as that’s the only flight available. I was not provided any accommodation even though the journey was next day, i spent whole night on floor and chairs.
Tiruchirapalli is about 11 hours train journey from where my final destination (Kochi).
Finally, tussled and toiled amid of poor behave of staffs, incurred money loss and time.in spite of, i humbly request you to either repayment or compensation from reputed responding authority.
Below are the flight details in short:
The initial flight
Flight –d7215
Melbourne to kuala lumpur
Time -10:35
Date: 28 nov 2018

The flight that i couldn’t board
Flight-ak35
Kuala lumpur to kochi
Time: 18:30
Date: 28 nov 2018

The flight that i booked again
Flight –ak25
Kuala lumpur to tiruchirapalli
Time -9:48
Date: 29 nov 2018

Your response would be highly appreciated.

On a recent experience from airasia from goa to bangalore, something went inappropriate. But, got surprised post the message which we received on 11th nov 2018 stating flight is delayed for 4 hours due to operational issues. Soon i called airasia help desk to get more clarification and for any alternative. But it was not useful for me and none was able to tell what was the operational issue created for flight delay for 4 hours and not able to provide any alternative flights around that time (17:20 or before that), was ready to provide the flight around 10:30 pm wherein there was no use for me. I work from infosys and we had an important client visit on tuesday i. E., 13th nov 2018 and need to take care of all the arrangements from monday night, so we planned our day well in advance and booked 17:20 flight (Air asiai51335), so that all my official work will be taken care smoothly. Also other partners with me they have important work and finally we all suffered with huge loss because of flight delay. Moreover, i have been reproach by my manager and may impact on my promotion too. Providing a complementary meal will not be the solution for this incident and will not fulfill our loss. Moreover this was not the first time facing issue from airasia, the flight we went to goa on 9th nov 2018 was delayed in boarding and landing for around 30 mins. Request to check this issue on priority and waiting for a positive feedback from your end for the huge loss occurred from airasia. Also request airasia to provide a pleasant and agreeable trips for all in future days too.

I regret to bring to your notice about the pathetic situation and trouble that i went through on 17-nov-2018. I and my partner were supposed to board the air asia flight i5-510 on 17.11.2018 from kolkata to hyderabad (Pnr no. : ek37qy). The flight was supposed to take off at 4:40 a. M. I had already done web check-in about a week ago. I reached the baggage check-in counter at 3:35 a. M. But there was huge rush and long queue. So i asked the manager of air asia to give us preference as our flight was just an hour to take off. He asked us to join a shorter queue of around 5-6 people. We joined the queue and we're waiting for our turn. When our turn came the staff member on the baggage counter denied to take our baggage for check-in, stating that the counter is closed for any check-in for the mentioned flight and asked us to talk to manager. We immediately went to the same manager and told him the matter, he talked to them but they didn't agree. The manager finally asked us to make a choice like we can board the flight without the baggage and the baggage will be sent over to us next day via another flight to hyderabad and we can collect it from hyderabad airport on next day. He asked us to decide within 5 minutes. We requested a lot to find another option but they didn't listen. I even asked the manager that if we board the flight and you send over the baggage the next day what is the security for that. But for this he never gave any assurance. Finally we could not board the flight and around rs.4800 was wasted. After the flight departed i cancelled my ticket but never received a refund. I had to book another flight for the next day for me and my partner which costed me around rs. 14000 (Pnr no. Il9svl, st179q).
There was lot of inconvenience and money wasted in the process due to poor management. If the manager himself is not assisting, whom can we ask for the help.
I request you guys to take strict action and refund the money which was wasted in the process.
It was worst experience with air asia and i pledge to never ever board a flight from the same.

Dear Sir /Mam
Here myself passenger who boarded from Surat to Bangalore flight at 7:00 pm. The ground staff at check-in baggages counter after seeing my tickets she told me your seats are at different seat allocation because of heavy rush and she took 580 charges from me stating that she has allocated seats together and she took 580/- from me I have the receipt also. After entering into flight the more than half of the flight was empty we could have requested cabin crew and she would have helped in adjustment but speaking lie is nothing but fraud. So it my request to refund my money 580/- else will have to take legal steps for misguiding the passenger for very nominal amount

My wife traveled from goa to bangalore on 5th nov. 2018. The flight was delayed by 4 hrs which is something new from a relatively new operator. This could have been expected from other older airlines but not air asia. No snacks or meals were offered by the ground staff nor were there any apologies for the delay itself. If things go on this way i am sure you will be forgotten like the other airlines which were ground into dust in the long run.

Date of incident 10/11/2018
Client number : [protected]
Full description of the incident: me and one of my our team member were travelling in the same ticket. From ranchi till kuwala lumpur, malasiya by air asia. From ranchi we received our boarding pass till kuwala lumpur and baggage transfer. But at midnight the air lines people stopped is just to say that we don't have transit visa for malasiya whereas your mandate says that 120 hours indian passport don't need any visa. Two of our friends were travelling in the same flight were given permission to fly without visa because their ticket was in the same flight. But two o[censored]s were stopped because from kuwala lumpur to jakarta we have to fly by melinda airways. This is just ridiculous. I tried my best to convince staff of air asia airlines but they were not convinced. I had ten years visa o[censored]s on my passport even though stopped by them. I had to go through stress and now i have wait almost more than 24 hours to get another flight. Please do something so that another passenger will not be harrassed like this in future.

On 31.10.18. I was to travel to bhopal (M. P.) to attend the funeral of my friend and return to goa on 01.11.18. My pnr for the airasia flight no.
I5-774 being tm7uwy.

Unfortunately, your said flight from goa to delhi was delayed by almost three hours. As result i missed the connecting flight from delhi to bhopal and hence i had to cancel my onward journey to bhopal as otherwise i would rs.19, 369 (Rupees nineteen thousand three hundred and sixty nine) by way of cancellation and rs.7489 (Rupees seven thousand four hundred eighty nine) by way of fresh return journey booking from delhi to goa.

I have incurred the above loss because of deficiency in your service and which is covered by the consumer protection act. I, therefore, exercise my right under the act and demand reimbursement of the monetary loss of rs. 26, 858 (Rupees twenty six thousand eight hundred and fifty eight) and a compensation of rs. 5 lakhs (Rupees five lakhs) as mental stress and strain.

Hope you will respond to it at the earliest

Regards
Mita kedar naik

With a heavy heart i would like to bring into your notice that i have not yet got the refund of my last travel which i had to cancel due to medical issues
I had booked a travel to phuket via kulalumpur on 22-10-18, pnr no :dkcqky, and had to cancel since my spouse got affected chicken pox
Vrulug is the pnr no for our return flight
I had filled the eform then and there, and despite multiple follow up the amount is not credited
The most shameful part is that people are not even bothered to send a mail or keep the customer posted
The most pathetic kind of service
Let me know if i have to write to mr. Sunil bhaskaran
To get back my hard earned money
Show some ownership and responsibility to return people's money and try not to put them into a delimma
I will file a case in consumer court if i don't get my money, the worst and most painful part is to get connected to your ivr, it takes more than 15-20 mins every single time when we try calling
Either the people back in banglore are not doing thier job correctly or you simply don't want to help people
For me my money is important and i really want a genuine response from this team.
Awaiting response
Thanks
Sainta

Our airasia flight to Bangalore Via delhi on 20-Oct-2018 .1.Flight delayed for eight hours 2.boarding pass was given and called back from security area after 4 hours stay 3.after our continous begging with airport our ticket rescheduled after 48 hours.
Mental Torture:
a)with highly valuable items went back to kolkata accomodation in the midnight b)taxi fare loss (to and fro)
c)two night extra expense on accommodation/Food for two persons
d)there is no courtesy regret info/letter from airasia
e)misleading communication
f)forfeited important Job interview on 22-Oct-2018

Pathetic service by air aisa, they delay the flight and then provide no information at all to passengers that there is further delay, the flight was initially delayed for 1.5 hours, they then get the passengers on board the flight and then just keep them waiting, no announcements made, the flight is further delayed and the pilots and airhostesses seems to be laughing and giggling to themselves but do not have the curtosy to inform passengers about the delay. Just so unethical. Pathetic and horrible!!!
Flight number - 15-592
Bangalore to Kolkata November 8th

Hi, I'm Dr. Gagan Banodhe. I booked a flight from New Delhi to Goa no. I5 773 dated 6-11-18 7.50 pm. A call came 3-4 days before journey from air Asia customer care executive and asked me to book meals so I booked two meals one veg and one non-veg on total of 800/- but in flight it was available in 500/- total. So I want me you to refund my balance otherwise I will file a complaint in consumer forum about it.

I have booked flight to travel on nov 1st with family having a baby of 8 months. The flight is scheduled at 18:45 nov 1st flight number i5 1458 air asia air lines.
They intimated that flight got delayed to new timing 21:15, which they sent through sms but no phone call also they sent just 7 hrs before the journey. So we could not follow and went to airport by 17:00 hrs. We forced wait till 21 15. But then at 21:15 there was no boarding started due to some other reason and we have not been told about any further delay. After 2 more hours at 23:00 flight took off to vizage and reached to vizage at 12 :05 midnight.
At that time we do not have bus to native place so stayed in hotel.
Travelling along with infant it was pathetic for me that time. This is barbaric behaviour by air asia. There was no environment issue this is just asia asia negligence towards passengers. Air asia is a worst and cheating airlines.

Please take action on-air asia airlines. This barbaric air line. I with infant baby faced so much issues that day due to this airlines pathetic and barbaric timings sense.
Please fine a huge amount to this airlines so that this does not happen again. Please take action

We were 5 travelers from bangalore to hyderabad in flight no 15-1528 6.30am. On 31st oct. When we reached hyderabad airport one of our
Bag had not reached, the reason given was conveyor belt breakdown at bangalore. After waiting for nearly an hour we understood that the bag will arive in the next flight. By this time we missed our pre arranged company transport, so i along with my family were forced to take ola transport by paying ₹1600 to r c puram b h el. The bag contained contained medicine. Insulin
Bottle which became unusable since it was not kept in cold storage for long time. So i was forced to buy new bottle by paying ₹875 not only with this financial mitigation, we faced other problems for food etc. When you can collect extra charges for selection of our seat and other things while traveling
.. Please tell me who is responsible for my loss and how can i get a compensation for the problem i faced?!

I arrived at the counter 1.30hrs in advance only to learn that the flight has been delayed to 10.20 am. I did not receive ant text message or email regarding the same whereas many passengers. When i inquired about the same in the counter i was given some lame excuse. I had a train to catch at 12.10pm from guwahati which i definately missed. I was not accommodated in an earlier flight citing it was full. Flight delays are normal and unavoidable but all the other airlines do provide meals for the delay. I missed the train and lost money in the tickets. Moreover i had to do train tickets all over again paying even more. I had to wait till 10.20am and was not offered any meals or so which is totally unprofessional. I was offered that my check in baggage would have priority tag so that it arrive first in the conveyor belt. Nothing of that sort happened and my baggage arrived after 50% of the passengers got their baggage in guwahati. It was a terrible experience and i lost lots of time and money due to the airasia's staffs "donot care" attitude.

This is to bring to your notice that i have filed the following two complaints (Details below) on the air asia website, and would expect you to notify the concerned authorities at your airline to look into them immediately. I am, furthermore, notifying the dgca and igi airport authorities of these incidents, and would expect prompt action from your end.

The details of the flight in question are as follows -

Carrier name+flight no: air asia i5 735
Expected date and time of departure: 20/10/18, 22:40hrs
Actual date and time of departure: 21/10/18, 04:50hrs
My pnr number: bprt8g

Details of complaint[protected]Concerning the service provided by air asia's ground staff at t3, igi airport, new delhi):

The flight was initially delayed from 2240hrs to 0300hrs the next day. Thereafter, the passengers received a message saying that it would depart on time, at 2240, and that we ought to ignore the previous notification. Then, after we had received the boarding pass and had been waiting at gate 46 (T3, igi airport), we were told that the flight had been rescheduled and that it would now depart at 0450hrs. Air asia's staff did nothing to help us for the first 90 minutes following the notification of the delay. Moreover, despite the dgca mandate to give passengers refreshments following the delay of a flight, they did not give us food or water until nearly two hours had passed from the point when the delay notification came out (We had already been met with by sridhar kannan at this point, who was of no help to us).

Finally, when we asked for a refund and compensation for a delayed flight (4 hours), your employees did not state the dgca's guidelines. Raman parashar (T3, igi airport station manager) said that a refund would only be issued for a canceled ticket, and that no compensation would be offered. He changed his statement when i read out the dgca guidelines to him, where it said passengers for a delay of this scale are entitled to a full refund of the ticket's price, plus a compensatory amount of 10000 inr (Since the block time here was 4 hours). Please look into this matter on an urgent basis, since this is essentially what could be characterized as malpractice.

Your staff and your airline have been responsible for mentally, emotionally and physically harassing its passengers for over 6 hours, besides causing us innumerable inconveniences. We would expect you to look into the quality of service offered by raman parashar and sridhar kannan, their disinclination towards being of any help to us, and their hesitation to offer us information that is publicly available.

Details of complaint[protected]Concerning the refund due to us as per dgca guidelines):

I would expect you to compensate me for the full ticket price that has been paid (4750 inr via goibibo.com - excluding fares paid for insurance - i can send you screenshots of the same), plus 10000 inr as mandated by the dgca, in a timely manner.

I look forward to your prompt cooperation in this matter, and hope that i would not have to escalate it any further, or have to approach a consumer forum. I have also cc'ed several of the other travelers from the same flight on this email (Who would willingly attest to the information above), and would want you to know that we have video recordings of the statements provided by sridhar kannan and ramit parashar as well, in case you would wish for evidence of what has been stated in this email.

Hi

My family was supposed to visit bangalore but the flight got delayed.

The original timings was 4.45 pm and after the delay of 5.5 hrs it got rescheduled to 10.20pm.

The worst part about the delay is reaching bangalore at 1.30 am which will not be considered safe to travel.

What makes it worst is that they were first time fliers and therefore we had chosen that timings for them so that they could enjoy the sunset timings too.

Such a delay has caused hell lot of inconvenience for us and has been a spoiler on our trip.

We had booked air asia for the first time and will not go ahead with the carrier any time in future.

There are no alternative flights to compensate for this and we are just stuck at a very inconvenient point.

This is pathetic.

I booked air asia from bali to jaipur and somehow in a hurry i booked for 8 nov instead of 8 dec. I realised that i made a mistake and tried calling them. The customer care department received my call and i initially asked the to reschedule the booking as i made a mistake. I was shocked to hear that they are charging more than ₹12000 per person, the full amount even for the 2 years old child. My previous ticket booking, which was wrong cost me a little greater than ₹9000. I mean this is robbing someone's hard earned money by telling them. I asked them that i am ready to pay 3/4 of the total booking amount and asked them to check for any option as there are retention department who have a lot of promos or options to do this but they refused it straight away saying that this is not possible from our end. Is this how you treat your passengers? Pathetic, inappropriate, unprofessional and disrespectful behaviour and service this is from air asia. I will never ever travel with this airline again in my life. Highly disappointed.

My booking id is bkjzhi which has a connecting flight from i5548 delhi to kolkata. As the flight i5722 is delayed by 3 hours due to which i am going to miss my connecting flight. This delay was notified to me today morning at the last moment. I have a important meeting in kolkata due to which i have planned for this trip accordingly. Now when i called to your customer care they asked me to wait for 6 hours in delhi airport and arranging another flight at 12pm tomorrow which will no longer required for me as i will be missing my important meeting with the clients which was scheduled at 10am tomorrow morning.

Now the only option your customer guy gave me to cancel the ticket at last moment. They were showing themselves helpless which was very much irritating. I really don't understand why there was a last moment change happened, and if this happened them why the passengers have to suffer for this. Today again she cancelled my ticket for a refund of rs 5000 and asked me to book another ticket from another airlines worth rs 14000.

Now for your disgusting service i have to pay rs 9000 more and book a new ticket at the last moment. Why should passengers should have to bear the loss for your reschedule.

I need a justification for this. Why should i have to pay (Waste) my rs 9000 more. If you guys are not smart enough to run your business then you should stop all your flights so that people will not book flight in your airline.

I made a mistake that i trusted on air asia and booked the ticket now i want my rs 9000 as refund which i have to waste due to your improper service at the last moment of journey. Why should i have to pay and bear the loss for your waste and improper services.

Is this is the way you are treating your customers and putting them in bad situations by cancelling the flights at last moment. Need your justification.