Air Asia Complaints & Reviews

I booked a ticket for my uncle from kolkata to delhi. Flight i5547, pnr swnk9a, pax name - kanai das, dot[protected]

I requested for a wheel chair and we got the confirmation from airline that it has been added. He was travelling alone and he is 70 years old.

Though he was provided wheel chair at the kolkata airport however he was not assisted at new delhi. He was given wheel chair assistance while deboard the flight and there after his wheel chair was taken away, stating that there are other passengers who

He being alone and helpless had to literary crawl to come out of the airport. This is the worst customer service ever which i have come across and i need compensation for the same.

I shall look for a reply to my message or else i would not think twice to go social.

You may always call me at [protected]

I had a flight bangalore-delhi on the 3rd of october that was scheduled for 23.50. Some hours before the flight they informed me of a delay of about 1 hour. I had a connecting flight from delhi to amritsar at 5 in the morning, so that was still alright. However, when i reached the airport i found out that it was futher delay another 20 minutes. Then another 20 minutes.
As a result, we left bangalore at 2.30, which was supposed to be the arrival time in delhi. We reached delhi at 5 am exactly (Landed at 4.45, then the time to open the gates, get in the bus to get to the terminal, etc., it was exactly 4.59 when i set foot in delhi).
My connecting flight left on time at 5 am and i had to buy a second flight ticket that costed me 3574 rupees. I tried to place a complaint with air asia then, but they directed me to their site.
I placed a complaint on the website regarding this. I further explained that the flight ticket i bought with them that had to leave at 23.50 was a very expensive one. If i took that expensive one, it's because the timings are suiting me, so why do i have to still pay that much for a flight that didn't reach on time?
I didn't ask for a full refund of that flight ticket, but for the amount that i had to pay extra (3574 rupees), as it was their inability to fulfill our contract that lead me to that expense.
They replied stating that they acknowledge what happened, that they informed me in advance of the delay (Which is not completely true, as they said it was 1 hour delay, and ended up being 2.5) and that "further on this compensation as airasia does not have any process like this."
If we have a contract, they should be expected to abide by it and to take responsibility of monetary loss caused by them.
I want a refund of 3574 rupees by air asia.
I attach the receipt of the 2nd flight i had to buy delhi-amritsar, as well as the one i missed because of them.

Yet not recd refund after 48 days for pnr number xi5inc air asia per pole said they deposited on 6 th but not credited asking rrn number since last one week daily they r telling will provide u soon

Really very pathetic service even no executive called me i all ready filed complained in dgca

Their model officer mr david had talk with me before two days and said will rectify your issue but no result
Even i got mail your issue is closed pls find attach their mail

My time and money waistage to take my refund it’s hereashment case

I m
Sharing my experience in differ social media so other can not cheated

I have booked the ticket with air asia for the journey delhi-vishakhapatnam-delhi. But the said flight was cancelled by the airlines.in this regard, i have made number of emails with the airlines but the issue is still as it was. The complete records of email is attached with this complaint.

Airasia (India) flight 2552
Dec 20-confirmation #oh9h7a
Visakhapatnam vtz
8:35 am
New delhi del
11:05 am
Airasia (India) 2551
Del to vtz dec 16, 6:05 am
Airasia (India) 2552
Vtz to del dec 20, 8:35 am

Airasia travel itinerary
Your booking has been confirmed. Dear ajit kumar, thank you for flying with a...
11/26/15

Ajit kumar
7/18/16

To nodalofficer_in
Reference may please be made abovesaid pnr.

In this connection, it is requested that suitable reschedule may please be made in respect of following three pnrs:-
Oh9h7a
Ykj9kx
A9lu6f

It is requested to reschedule the above said pnrs.

Regards

Ajit kumar
7/19/16

To nodalofficer_in
Sir,

Reference may please be made to the above said pnr and two other pnrs i. E. Ykj9kx
A9lu6f sector delhi-visakhapatnam-delhi regarding reschedule with alternate i5 flights.

In this connection, it is once again requested that alternate date may please be given to me for the same.

Ajit kumar
7/20/16

To nodalofficer_in
Sir,

Please refer to my trailing email on the subject cited above.

It is once again requested to reschedule the same...

I am still waiting...

Ajit kumar
8/2/16

To appellate_in, nodalofficer_in
Reference
Pnr

Oh9h7a
Ykj9kx
A9lu6f

Sir,

Please refer to trailing email on the above mentioned subject.

In this connection, it is to inform you that i have contacted the representative of air asia long back, he insisted on refund payment. However, i have requested to reschedule the itinerary. The representative conveyed me the email id nodal officer with the assurance that only nodal officer can resolve the issue and expressed his contracted limitations.in this regard, i have sent number of emails to nodal officer but as on date no email from their end has been received...

It is, therefore, requested that my travel plan may please be rescheduled.

Ajit kumar
8/4/16

To appellate_in, nodalofficer_in
Reference may please be made to trailing emails forwarded to your office on the abvoe mentioned subject.

As i have been requesting to you a number of times through emails. The trailing emails are witness for the same. But today itself i received an email citing false information.
Dear valued guest,

Please be informed that your flight i5-752 from visakhapatnam (Vtz) to delhi (Del) on 20-dec-16 is cancelled.

We attempted to reach out to you through multiple sms and email notifications to inform you regarding the flight disruption. Since we have not received any response from your end, we will be processing the full refund for the affected flight in your booking. The refunded amount will be reversed to the original mode of payment within 5 - 7 working days.

​as requested earlier, it is once again requested my itinerary may please be rescheduled.

Thanking you​

Ajit kumar
9/1/16

To appellate_in, nodalofficer_in
I am surprised and harrassed to see that no action taken in the matter of reschedule of itineries despite my continuous requests through email sent from time to time.

It is once again requested to expedite the matter.

Regards

Ajit kumar
9/15/16

To nodalofficer_in, appellate_in
Please refer to trailing email sent from my side from time to time on the above mentioned subject.

Positive action from your end is still awaited...

Ajit kumar
11/21/16

To nodalofficer_in, appellate_in
Reference may please be made trailing emails on the above mentioned subject.

In this connection, no response is still received from your end regarding the following pnrs,
Oh9h7a
Ykj9kx
A9lu6f

Waiting...

Ajit kumar
Mobile nos. [protected] & [protected]
Assistant manager (Pa)
Airports authority of india

— forwarded message —
From: ajit kumar
Date: thu, sep 15, 2016 at 2:28 pm
Subject: fwd: ajit kumar (Booking no: oh9h7a) 16 dec 2016 new delhi ✈ visakhapatnam - travel itinerary

Nodalofficer_in -
11/21/16

To me, appellate_in

Images are not displayed. Display images below - always display images from [protected]@airasia.com
Dear mr. Kumar,

Thank you for reaching out to us.

With reference to your recent emails, regarding your flight bookings with us from new delhi to visakhapatnam, we would like to inform that these routes have been suspended from operations effective july 2016 and we would like to offer a service recovery option of either a full refund of the bookings or an option of alternate flights via bengaluru. If you choose to confirm the option of alternate flight via bengaluru, the flight itinerary will be as follows:

For pnr#oh9h7a:

16 dec 16:

I5 721 del-1810hrs departure; blr - 2045hrs arrival

17 dec 16:

I5 1452 blr-0905hrs departure; vtz - 1040hrs arrival

(Or)

I5 1458 blr-1630hrs departure; vtz - 1810hrs arrival

20 dec 16:

I5 1453 vtz - 1050hrs departure; blr-1220hrs arrival

I5 722 blr - 2110hrs departure; del-2350hrs arrival

For pnr#ykj9kx

15 dec 16:

I5 721 del-1810hrs departure; blr - 2045hrs arrival

16 dec 16:

I5 1452 blr-0905hrs departure; vtz - 1040hrs arrival

(Or)

I5 1458 blr-1630hrs departure; vtz - 1810hrs arrival

17 dec 16:

I5 1453 vtz - 1105hrs departure; blr-1235hrs arrival

I5 722 blr - 2110hrs departure; del-2350hrs arrival

For pnr#a9lu6f

18 dec 16:

I5 721 del-1810hrs departure; blr - 2045hrs arrival

19 dec 16:

I5 1452 blr-0905hrs departure; vtz - 1040hrs arrival

(Or)

I5 1458 blr-1630hrs departure; vtz - 1810hrs arrival

20 dec 16:

I5 1453 vtz - 1050hrs departure; blr-1220hrs arrival

I5 722 blr - 2110hrs departure; del-2350hrs arrival

Mr. Kumar, also note that we shall offer a flexibility in the travel dates upto 7days of your original travel. If the same is acceptable to you, we request you to revert with a confirmation for us to proceed further.

Mr. Kumar, we thank you for your patience and we look forward to your reply.

Regards

Padmapriya
Nodal officer - customer care
Airasia (India) ltd.

Disclaimer: this e-mail and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorised use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. Airasia accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents.

Disclaimer:

This email and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorised use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. Airasia accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents.

Ajit kumar
11/28/16

To nodalofficer_in
Dear sir,

Thanks for the reply.

This is to inform you that since all these pnrs pertain to my family members. Meanwhile, death of my grabdfather has occurred last week, that is why we have seen the mail today itself. Further the confirmation of itinerary will be passed to you shortly...

Regards

Ajit kumar
11/30/16

To nodalofficer_in
Dear sir,

Reference may please be made to trailing emails dated 21st november, 2016 on the above mentioned subject.

In this connection, it is inform that since there is a night halt at bengaluru in every pnrs, it is requested that the journey may please be terminated at bengaluru only...

Further, the journey of three pnrs may please be commenced from one common date preferably 16th december and return on 21st december, 2016.in case of journey of atul +2, the date may be 15th and return on 17th december, 2016 for bengaluru.

A line of confirmation may please be transmitted.

Regards

Nodalofficer_in -
11/30/16

To me

Images are not displayed. Display images below - always display images from [protected]@airasia.com
Dear mr. Ajit kumar,

Thank you for your further email.

With reference to your bookings with us from new delhi to visakhapatnam and return we would like to connect with you; unfortunately we are unable to reach you on your mobile contact numbers [protected] & [protected]. Please do let us know your convenient time to connect for us to assist you further on your bookings.

Mr. Ajit kumar, we thank you for your patience and look forward to hear from you.

Ajit kumar
12/2/16

To nodalofficer_in
Madam,
I always available on my mobile numbers especially on [protected].
Regards
Ajit

Ajit kumar
12/5/16

To nodalofficer_in
Sir,

I am still waiting for call...

Regards

Ajit kumar
12/13/16

To nodalofficer_in
Reference may please be made to trailing emails on the above mentioned subject.

2.in this connection, it is inform that there is no call has been received on the updated itinerary. It is, therefore, requested that my itinerary may please be updated as there is a very short period of time remained.

Please treat this email as urgent/immediate

Ajit kumar
12/14/16

To nodalofficer_in
With reference to our telecon held on yesterday on the above mentioned subject, the revised flight itinerary will be as follows:

For pnr#oh9h7a:

24 dec 16:

I5 721 del-1810hrs departure; blr - 2045hrs arrival

25 dec 16:


I5 1458 blr-1630hrs departure; vtz - 1810hrs arrival

29 dec 16:

I5 1453 vtz - 1050hrs departure; blr-1220hrs arrival

I5 722 blr - 2110hrs departure; del-2350hrs arrival

For pnr#ykj9kx

22dec 16:

I5 721 del-1810hrs departure; blr - 2045hrs arrival

23 dec 16:

I5 1452 blr-0905hrs departure; vtz - 1040hrs arrival


25 dec 16:

I5 1453 vtz - 1105hrs departure; blr-1235hrs arrival

I5 722 blr - 2110hrs departure; del-2350hrs arrival

For pnr#a9lu6f

18 dec 16:

I5 721 del-1810hrs departure; blr - 2045hrs arrival

19 dec 16:


I5 1458 blr-1630hrs departure; vtz - 1810hrs arrival

23 dec 16:

I5 1453 vtz - 1050hrs departure; blr-1220hrs arrival

I5 722 blr - 2110hrs departure; del-2350hrs arrival

Regards

Ajit kumar

Mobile no.[protected]

​

Ajit kumar
12/14/16

To nodalofficer_in
Reference may please be made to trailing email on the above mentioned subject.

In this connection, there is a slight alteration in pnr pnr#oh9h7a date of return flight should be on 24.12.2016.

Thanking you

Regard

Nodalofficer_in -
12/14/16

To me

Images are not displayed. Display images below - always display images from [protected]@airasia.com
Dear mr. Ajit kumar,

Thank you for you for your email confirmation.

With reference to our telephonic conversation and your previous email communication regarding the change in flights towards the booking pnrs - ykj9kx and a9lu6f, we would like to confirm that the changes will be made as per request and revised itinerary will be sent to the registered email. However for the pnr#oh9h7a, a full refund is already processed on 28th november 2016 as per the request. Further to which there shall not be any changes to the booking pnr#oh9h7a as the refund has already been processed.

Mr. Ajit kumar, we thank you for your patience in this regard.

Ajit kumar
12/14/16

To nodalofficer_in
Sir,

Reference may please be made towards pnr oh9h7a.

In this connection, it is to inform that i have never requested for refund. The communication made by me only for revised journey.

It is, therefore, requested that matter may please be expedited under intimation to me.

This may please be treated as urgent since other arrangements like hotel, conveyance, etc. Are already made.

Thanking you,

Ajit kumar
12/14/16

To tarunsharma
Sir,

Please refer to telecon held with you just now from o/o secretary (Civil aviation) - shri hiramani pokhriya, pps to secretary, ministry of civil aviation regarding reschedule of pnr.

In this regard, trailing email forwarded for appropriate action please.

Ajit kumar
12/16/16

To sharma
Sir,

Your attention may please be invited to telephone conversation held with ps to secretary, civil aviation.

2.in this connection, it is to inform you that there is a request made by ps to secretary, civil aviation regarding reschedule of pnr. Then it was conveyed by you that there is a difference to be paid. Further, there is no refund is still made in my account, as stated by you. This is also for your kind information that once a request for reschedule was made, other two pnr were also requested for reschedulement at the same time. They are given rescheduled tickets... On the other side, i have never made any type of requests for refund as in the case of other two pnrs.

3. It is, therefore, requested that mistake made by your end may please be rectified and process the reschedule the itinerary...

Ajit kumar
12/19/16

To nodalofficer_in
Kindly refer to trailing email on the above cited subject.

2. As the number of remaining days for the said itnerary is very short, it is requested to transmit the revised itinerary...

Ajit kumar
12/22/16

To nodalofficer_in
Sir
Waiting for revised itinerary...
Regards

Ajit kumar
12/22/16

To nodalofficer_in
Kindly refer to telecon held just now with customer care representative from mobile number [protected] on the above mentioned subject.

Your kind attention is invited towards trailing emails wherein i mentioned the revised itinerary as suggested by the representative. The days passed, when the email sent by me today... I was told to perform journey today itself... Which isn't possible for my family...

It is therefore requested to give me some time to give the revised itinerary for above mentioned 3 pnrs.

Ajit kumar
12/22/16

To nodalofficer_in
For pnr#ykj9kx

22 dec 16:

I5 721 del-1810hrs departure; blr - 2045hrs arrival

23 dec 16:

I5 1452 blr-0905hrs departure; vtz - 1040hrs arrival

(

24 dec 16:

I5 1453 vtz - 1105hrs departure; blr-1235hrs arrival

I5 722 blr - 2110hrs departure; del-2350hrs arrival

Ajit kumar

Ajit kumar
12/22/16

To nodalofficer_in
Please treat this email as urgent since there is short time to perfor journey..

Nodalofficer_in -
12/22/16

To me

Images are not displayed. Display images below - always display images from [protected]@airasia.com
Dear mr. Ajit kumar,

Thank you for your email.

With reference to our telephonic conversation, we would like to confirm that the pnr#ykj9kx re-issued as per your request and the travel itinerary is been sent to the email address - [protected]@gmail.com. As mentioned during our conversation, awaiting the date confirmation for the pnr#a9lu6f.

Mr. Ajit kumar, we thank you for your patience.

Ajit kumar
12/22/16

To nodalofficer_in
With reference to our telecon held on yesterday on the above mentioned subject, the revised flight itinerary will be as follows:

For pnr#oh9h7a:

30 dec 16:

I5 721 del-1810hrs departure; blr - 2045hrs arrival
31dec 16:


I5 1458 blr-1630hrs departure; vtz - 1810hrs arrival

3 jan 17

I5 1453 vtz - 1050hrs departure; blr-1220hrs arrival

I5 722 blr - 2110hrs departure; del-2350hrs arrival
Pnr a9lu6f


6 jan 17
I5 721 del-1810hrs departure; blr - 2045hrs arrival

7 jan


I5 1458 blr-1630hrs departure; vtz - 1810hrs arrival
10 jan

Ajit kumar
12/22/16

To nodalofficer_in
Sir,
Please confirm the revised itinerary as i have to manage other arrangements

.

Ajit kumar
12/23/16

To nodalofficer_in
Waiting for itinerary

Ajit kumar
12/24/16

To nodalofficer_in, sharma
Sir
Pnr oh9h7a is still pending...

Nodalofficer_in -
12/24/16

To me, sharma

Images are not displayed. Display images below - always display images from [protected]@airasia.com
Dear mr. Ajit kumar,

Thank you for your further email.

With reference to the flight booking pnr#oh9h7a, as mentioned in our previous email communication dated 14th december 2016, we would like to re-assure you that a full refund has already been processed on 28th november 2016 basis the request received and it may not be possible for us to retract the refund and issue the flight itinerary for new delhi to visakhapatnam via bengaluru. Hope the above mentioned clarifies your concern regarding the flight bookings with us.

Mr. Ajit kumar, we thank you for choosing airasia.

Ajit kumar
12/25/16

To nodalofficer_in, sharma
Sir,
I have never requested for refund as communicated in the earlier emails... The fact can be verified from other pnrs which are now validated... If i have to request for full refund, the same treatment should also be given for the same...
This is very surprising.
Should i go for consumer court...
I once again request your kindself to issue the revised itinerary.

Ajit kumar
12/26/16

To hira, sharma
Dear tarun ji,
Kindly peruse the other pnrs which are given revised itinerary without any additional fare.
It is therefore as earlier requested that revised itinerary in respect of my pnr may please be arranged.
Regards

Ajit kumar
12/30/16

To sharma, hira
Dear tarun ji,

Please manage to arrange for my revised itinerary on the lines of other pnrs. For kind information, other pnrs are managed revised itinerary without any cost. It is very unfortunate that the information furnished by you that the revised itinerary may involve financial implications. Anyway, the refund process is not completed as i have, firstly, never requested for the same and, secondly, air asia has not any information of my bank details.

To my mind, it is all upto you to arrange the same.

Ajit kumar
Mar 2

To upvinders

Ajit kumar
Jul 12

To nodalofficer_in, appellate_in
Sir,

Reference may please be made to trailing emails on the above mentioned subject.

In this connection, it is very surprising and disappointing that there is no revised itinerary issued till now. Now, it is the last email from my side to process the same.

Nodalofficer_in -
Jul 12

To me

Images are not displayed. Display images below - always display images from [protected]@airasia.com
Dear mr. Kumar,

Thank you for contacting us.

Our team is looking into the matter and will revert to you at the earliest.

Mr. Kumar, we value your patronage of airasia and thank you for your patience in this matter.

Thanks & regards

Dona
Customer experience (Office of nodal officer)
Airasia

Ajit kumar
Aug 16

To nodalofficer_in, appellate_in
Sir,

Reference may please be made to trailing emails on the above mentioned subject.

In this connection, the undersigned was informed that the payment for the above said pnr had made. This is for your kind information that i have never made such type of request in the past. If the payment has been credited to my account, please furnish the details thereof for further necessary action.

Nodalofficer_in -
Aug 21

To me

Images are not displayed. Display images below - always display images from [protected]@airasia.com
Dear mr. Kumar,

Thank you for writing to us.

With reference to your e-mail, we would like to confirm you that the full refund for an amount of inr 6, 080.00 has been already processed towards the booking no: oh9h7a.

Mr. Kumar, we thank you for choosing airasia and we look forward to an opportunity to welcome you onboard airasia soon.

Thanks & regards

Dona
Customer experience (Office of nodal officer)
Airasia
This email and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorised use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. Airasia and its affiliates accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents.

Ajit kumar
Attachmentsaug 22

To appellate_in
Sir,

Reference may please be made to my number of requests regarding issue of revised itinerary.

In this connection, as replied vide your last email that the full refund for an amount of inr 6, 080.00 has been already processed towards the booking no: oh9h7a is also based on false facts.

Please find attached herewith statement issued by the state bank of india right from december, 2016 by which it can very well be verified that no amount of rs.6080/- had been credited as stated by your company is totally wrong. I am very disturbed by all the statements like firstly i have never requested for refund despite rendering number of email requests.

It is, therefore, once again requested that fresh itinerary may please be made otherwise i have no option but to go for consumer court.

Thanking you

Attachments area

Nodalofficer_in -
Aug 22

To me

Images are not displayed. Display images below - always display images from [protected]@airasia.com
Dear mr. Kumar,

Thank you for writing to us.

With reference to your email, the refund has been already processed from our end for the travel date of 16th december 2016 and 20th december 2016 for the flight from new delhi to visakhapatnam and visakhapatnam to new delhi. We would also like to inform you that we will share the refund reference number soon.

Mr. Kumar, we thank you for choosing airasia and we look forward to an opportunity to welcome you onboard airasia soon.

Thanks & regards,

Dona
Customer experience (Office of nodal officer)
Airasia

Disclaimer: this e-mail and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorised use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. Airasia accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents. Disclaimer: this e-mail and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorised use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. Airasia accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents.

Ajit kumar
Aug 22

To appellate_in

Nodalofficer_in -
Aug 22

To me

Images are not displayed. Display images below - always display images from [protected]@airasia.com
Dear mr. Kumar,

This is with reference to your earlier email to us.

Please find the below response from our team for your reference;

Dear ajit kumar,

With regards to your refund request for booking number < oh9h7a>, we would like to inform you that we have initiated the flight cancellation refund process and we would like to have passenger’s bank details in order for us to credit into your bank account.
Details required as per below:

1. Saving bank account number - (Must be passengers)
2. Saving bank holder name - (Must be passengers)
3. Bank name -
4. Bank branch -
5. Province and city -
6. Country of bank -
7. Bank currency - (Bank account currency)
8. Ifsc code -
Kindly reply us through this email.

Should you have further enquiries, please refer to our website by following this link:
http://www.airasia.com select country select language help & info contact us.

Thank you for your cooperation and we look forward to serve you better in the future.

Best regards,
Parimala krishnan (Mala)
Airasia refund team.

Mr. Kumar, we look forward your reply.

Thanks & regards,

Dona
Customer experience (Office of nodal officer)
Airasia

Disclaimer: this e-mail and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorised use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. Airasia accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents. Disclaimer: this e-mail and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorised use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. Airasia accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents.

Disclaimer:

This email and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorised use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. Airasia and its affiliates accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents.

Ajit kumar
Aug 23

To nodalofficer_in
Reference may please be made to trailing email dated 22.08.2017 on the above cited subject.

It is, time and again, intimated that i have never requested to cancel my ticket. On the one hand, it is requested to re-plan my itinerary since the itinerary is cancelled from your end, but on the other hand, it is intimated that you have processed the payment action. I can't understand that who has directed your airlines to cancel my ticket.

This may please be treated as last email from my side since i feel harassed and disturbed from your illogical and fabricated reply.

Thanking you

I was travellling on wednesday 8-november-2017 from colombo, sri lanka to kuala lumpur, malaysia on flight airasia46. When i booked my flight it clearly states one meal for the colombo to kl flight, and another meal from kl to melbourne. So imagine my shock look when the air steward on the colombo to kl flight serve me two meals instead of one. Clearly something went wrong or someone has messed up my meal order. I was not happy in the way airasia deal with this situation. They gave me a doggy bag to put the second meal in. Highly unprofessional. They did not consider that i have 17 hours to transit in klia and not forgetting another 8 hours flight to melbourne from kl on top of that. I paid for my meal to be served at the right time and demand compensation. I should not have to pay for another meal for my kl to melbourne flight. I hope someone from airasia can follow this up for me.

Sir, i booked the above to return from goa to vishakapatna on 11.11.2017. Now i am receiving sms in my mobile no. [protected], that flight from goa to blr is cancelled. Air asia revised the flight and we, me my wife & two kids shall reach blr in midnight and have to spend the night at blr airport.
I have urgent work and i have to reach vtz on 11.11.2017. Hence please arrange to drop me at vtz on 11.11.17 through any other route. Kindly help me and confirm soon.

This is with reference to the flight no. I5 - 736 travelling from pune to delhi on oct 22, 2017 which was re-routed to banglore and was unnecessary delayed at the last minute. The flight was supposed to depart from pune airport at 1:20 am but was delayed for indefinite period of time without giving any genuine reasons for it. When inquired with the team of air asia & other co passengers we came to realise that two flights rushed to bangalore back to back. This is a perfect example of mis management amongst the air asia team.

I had a connecting flight from new delhi to lucknow from different carrier go-air at 5:30 am which i failed to catch. I again booked the ticket from new delhi to lucknow and boarded the flight at 3:30 pm bearing an additional cost of inr 3800.
Just because of the carelessness of air asia team. I was penalised physically, mentally & ofcos financiallt as well.

At pune airport i alongwith other co passengers were assured that as a part of airline policy we would get a refund. However 11 days have passed & still neither an apology nor the refund came in my account.

Attaching a copy of my boarding pass for your reference.

I hereby request you to refund me the amount. Awaiting for your earliest response on the same.

I have book ticket from ranchi to bangalore for 08/11/2017 in air asia. I received call today from one of the customer service executive regarding web checkin. The executive forced me to do webcheckin but i refused as i did not have any preference. Lately she started threatening me saying we will see what happens in airport.
I am really worried whether we will get proper seating in the flight or i can travel also.
She told me that selecting seat is mandatory, but i do not understand if something is mandatory it should be there in the website or application.

After this incident i dont know whether i will prefer air asia for my future journey and suggest my friends and family also.

Please help me. Hoping for positive response

Note: i have booked my ticket from makemytrip.

Dear sir/ madam,
This is bring to your kind attention that, i, ms ankita jena booked a flight ticked this morning on 7.25 am, dt 06/11/2017, pnr - klz2xm, through goibibo for air asia. The flight price was reasonable and since all the railway tickets were cancelled for the evening, dt 18th nov from kolkata to bhubaneswar, i thought of taking flight would be an ideal option. But to my mistake, i booked the flight from bhubaneswar to kolkata instead of kolkata to bhubaneswar. I realized the same just after 30 sec of my booking and considering my mistake, i wanted to reschedule / change immediately.
But to my utter surprise the goibibo and air asia denied to listen even after several request and rejected all humanitarian issue. They wanted me to cancel and rebook the ticket and offered only rs 46 in return. This seems very atrocious on the part of a customer since the consumer applied only after 30 sec and even in this case they are galloping entire money except rs 46.
Now the basic question comes like what kind of corporate practices these companies are having, what would a girl do since she has consumed all her money and how would she return without money? Why these companies are not practicing any csr (Corporate social responsibility) and how come they are charging and looting money from we customers but deny to cooperate even at the time of actual need. I have the entire tele-recording of the issue how they are so insensitive to basic humanitarian issues. Such evil corporates must answer for their such evil corporate policy and all consumer must be aware of them. This is a fight for justice for a victim like me who is left unmoneied by these corporates and financially strangulated by them. Today this is a case with me and tomorrow this case of air asia and go ibibo can happen with anyone. Let's stand united before these draconian corporate policy take over human values and innocent customers like us.

Two days before i comming from kolkata with my family on 30.10.2017 my booking id nf[protected]. When i approached for boarding pass i astonished extra rs 550/- per seat, ie total amount 1650/- was charged from me at ccu airport reciept batch no i5 1to 2500 no 73062. I was not mentioned anywhere during booking in my ticket.
Now my question is if i denied to pay the amount what did you do refuse to give boarding pass to me or cancel my journey. If not then why extra amount has been charged. Hope you will reply or refund my money.. Thanks
Shilpa toshniwal

I have booked ticket in air asia flight for 18th nov from goa to hyderabad. Departure timing has been postponed[protected] from 17.30pm to 17.55pm by the air line. My entire programme is not matching with the postponement of flight timing.
Hence i appeal to the appropriate department to take care about this and call me in [protected] to help.
No customer care is responding.
Pranab kr ray.

I have purchased my ticket from hyderabad to kualalampur with pnr as : viqgqf for the travel date 27th oct 2017. I had included comfort kit in my ticket and i was charged additional money for the same.. But in flight the staff did not provide the comfort kit to me and asked for the paper confirmation. As the world is moving towards paper less, i did not print it out. I asked them to provide wifi so that i can retrieve the booking details and show.. But he denied for that too. Finally he did not supply the comfort kit and i had a horrible journey as i was not feeling well and could not bear the temperature.

I had booked my ticket i5-722 from bangalore to delhi which was supposed to depart at 21:10 and land at 23:50. But i received notification that departure time has been changed to 23:25 and landing time to 02:10 am.
I had booked this flight according to my successive commitments which are clashing with the time. The reason they have mentioned is winter. So that reason must be prevalent at the time they declared this flight.
People book flights according to the time so that they can match their plan according to that. Now i have to catch another flight after this.
Please provide me with an alternative for this

Hello,
I am writing in regards to the refund that the airline have to do after the government order reducing airport tariff by 89 per cent applied on july this year to flights from delhi airport.

Booking number upez2k
Booking date: 30 aug 2017
Flying from: new delhi
To: kuala lumpur
Date: wed 04 oct 2017 at 2310 hs.
Passengers: leonardo wortzman
Carolina cuny

Please if you could provide me information how to proceed with this claim.
Thank you in advance.

I was travelling today morning from del to kolkata flight no 548 and has left one of my belonging can you please help me in getting it it's a small pouch, can anyone get in touch asap, it's a small pouch, mybtravel kit and it's very imp as it's given by a special person, i left it in my seat / seat no 25f. It's grey colour small pouch of size 6"x 4". Would request you to please find it and contact me, as it's really imp it also contains some of my documents

Dear sir

Good morning... I wish bringing to your attention a very traumatic experience i had with airasia on 23rd sep 2017...

Me and my wife had tailor made a trip to malaysia and singapore, planning and bookings for which had begun back in april 2017.

We had booked ourselves on airasia's flight no. Xt-853 from mumbai to kuala lumpur for the date 23rd sep 2017.. I had made the booking of 2 one way tickets through cleartrip on 4th may 2017 and received a debit to my account the same day..

As the days to our trip neared we were satisfied everything is on track and booked... My wife just realised a day before the travel date of 23rd sep to make an added booking of baggage allowance... She called airasia on 22nd sep to add baggage and to her surprise the airasia staff tells her the flight has been cancelled due to technical reasons and has been rescheduled for 26th sep... We were shocked with the situation airasia left us in... As per them cleartrip was intimated and they also attempted calling us several times but our mobile numbers were not connecting and hence left it at that... On enquiring with cleartrip trip we were told that email for the same was sent... But as i had not received any reversal of the amount i was completely left in the dark about this mess by airasia...

We requested airasia to at least help us in putting us on another flight as all our other travel and stay arrangements in kuala lumpur and singapore were finalised... But airasia weren't ready to help us and instead asked us to take the 26th sep flight which was ridiculous as our entire holiday schedule was getting jeopardised...

Left with no choice and our backs to the wall we had to book another flight at the eleventh hour (Through malindo airlines) which was more than 3 times the original price booked...

I request your intervention in taking strict action and giving compensation for the mental trauma and financial stress given by a reputed airline such as airasia..

Awaiting a prompt response in this regards

A dejected and cheated customer
Glen dhume mesquita
[protected]

I flew along with my family on 10/10/2017 booking number elgv9a booking date 04/05/2017. When i approached for boarding pass i astonished extra rs 240/- per seat, ie total amount 1440/- was charged from me at igi airport t3 reciept batch no i5 1to 2500 no 103947. It was not mentioned anywhere during booking or in my ticket.
Now my question is if i denied to pay the amount what did you do refuse to give boarding pass to me or cancel my journey. If not then why extra amount has been charged. Hope you will reply or refund my money. Niranjan karmakar big member no [protected]. Thanks

I booked air asia flight bearing booking number jrl9vr on july 12, 2017. Flight no. Are d7 183 (Del to kul), d7 220 (Kul to syd), d7 223 (Syd to kul), d7 182 (Kul to del) for dated 02 aug. 2017 and 07aug.2017. Since i have performed my journey therefore it is requested to refund / reimburse airport tax (Syd-kul) amount of rs. 4820/-as per article 4.3 of terms and conditions of carriage for flights operated by air asia. For reference please go through tax invoice & bill of supply number jrl9vr[protected] dated 12.07.2017 as issued by air asia (India) limited. It is also worth to mention that i have already sumitted e-form requests bearing case no. Cas[protected]f6skxz crm:0001157, cas[protected]wwdp08 crm:0001408, cas[protected]rfzsph crm:0001264, cas[protected] yoqyhs crm:0001988, cas[protected]nf42b8 crm:0001600, crm-198133-h2jobo crm: 0001704 but the same have not been dealt by the company as per article 4.3 of terms and conditions for payment.. It is also worth to add that i have already made complaints dated 17.08.2017, 30.08.2017& 13.09.2017 to "indian consumer complaints form" under id 1666638, 1682127 & 1695242 but my case has yet not been settled by the company air asia. Therefore it is again humbly requested to consider the case for necessary refund and payment on priority basis please.

Myself v. Venkata satyanarayana i went to jaipur, for return journey i booked two tickets for hyderabad, i enter into airport in time but there is no one in the airport for take care about the boarding pass. I contact there mr rajeev and disha they did not respond for anything.

For their irresponsibility i lost my flight, they told me to travel in the same flight tomorrow. But i cant wait for the long time because i am a bussiness, i have so many works. For that reason i booked another spicejet tickets woth 16500 rs and came back to hyderabad. I lost my money for your irresponsible staff. So i want my money back through refund

Flight no. I5 1543
Departure date 08 oct 17
Boarding time 11:10
08 oct 17
Gate no.
Zone 2 seat no. 30b

Flight no. I5 1543
Departure date 08 oct 17
Boarding time 11:10
08 oct 17
Gate no.
Zone 3 seat no. 17d

Hi,
The kind of behavior one of the staff named "meena" (As per i have asked with another member, she was checking the boarding pass before moving to the bus which takes us to flight) was really ridiculous. Her behavior was totally unprofessional and she was literally shouting on all and showing the behavior as if she wants to dictate and thinking she is doing some charity and we were standing and begging.
We have paid for the service, that's why we were standing over there but with this unprofessional behavior i have to rethink thrice to book the ticket with airasia.
I am looking for some positive response on my issue because your staff's behavior forced me to write the complaint. That was really unacceptable.
As well she was trying to humiliate me but when other passengers start shouting on her for her behavior and illogical excuse then she moved away.
Let me know the status of the complaint.

Attachment: boarding pass for reference

Thanks,
Pritam kumar
[protected]
Bangalore