Air India Express Complaints & Reviews

THE PROBLEM IN AIR INDIA EXPRESS, THE AIR HOSTESS KNOW THAT ONCE THEY GOT THE JOB IN THAT AIR LINES THE JOB IS ALMOSTV PERMANENT AND THEY BEHAVE LIKE THAT BC'S THEY WILL BRING THEIRPERSONAL PROBLEM(HUSBAND, BOY FRIEND'S)
INTO REALITY, ...

I have purchased two tickets Mangalore- Bahrain-Mangalore on 13th June'10 through my credit card, flight was cancelled due to bad weather condition; they told us to wait for one more day as they are going to inform us for further journey. We are waited till 48 hrs for their call to confirm our journey. We went to Mangalore airport to ask when we can travel our destination but there was no person to listen, no proper reply from them. It was very urgent to travel me to attend meeting back in Bahrain so I took other flight for my journey. Before travelling my destination I have cancelled my air tickets. Even after 3 months they did not return my money. Kindly help us to get our money.
Regards,
RAGHAVENDRA KOTIAN
1 .PNR No : IX[protected] Mangalore – Bahrain)
2. PNR No : IX[protected] Mangalore-Bahrain- Mangalore)

Journey to india — Refund

Make my trip Booking Id: FLT [protected]
I booked 18 passengers thru MMT flying date 11/08/2010. cancelled all the tickets on 9/08/2010 because Leh wasn't reacheable as it was flooded.
MMT refunded 16 tickets and 2 tickets were not refunded in my account details are here,
Leh - Delhi | Travel Date: Wed, 11 Aug' 10

Airline

Air India IC IC-446
Non-Stop Flight
Duration: 1h 15m Departure
Leh
Wed, 11 Aug' 10 (11:00) Arrival
Delhi
Wed, 11 Aug' 10 (12:15)



Passenger Details | 2 Passengers

This flight is a cancelled flight

Name Type Airline PNR Status Cancellation Fee


VIRENDER PRAKASH Adult RGN7VF Cancelled --
TON KIP Adult RGN7VF Cancelled --
After more than 100 calls I made and countless e-mails still they are enable to locate said refund....everytime either their seniors will not come on phone or applozise. With false promises they will esclate the issue.
Who can help me. I would very much like that MMT won't charge me any cancellation on these 2 tickets.

Air India Express on line booking through credit card — Refund of ticket tax

No where it is mentioned in your site that how can a person get a refund, if he could not travel on the ticket date. What is the time period for claiming such refund. The refund is only for tax ? In which site we have to apply for the refund. The refund is by cash or credit, if we booked it through credit card.

I never see such a site in my life. really it is shame for all o[censored]s.

Still I am keeping my two tickets cancelled and no idea how to get at least the tax amount.

VENU KALATHUNGAL
MOB:[protected].

I am trying form more than three months to get the refund of my ticket PNR NO. "D0SLAC", regarding this i have sended more than four mail to the [protected]@airindiaexpress also i called them several times at Mumbai office and spoke with many people like Mr. Fahad and Mr. Chetan they just simply trying to avoid the things by sending the mail to other department. i am really pissed off with these people please help me to resolve my problem. below i attached the copy of the ticket.




E-mail: [protected]@airindiaexpress.in
Confirmation number:
D0SLAC
Receipt and Itinerary as ofSat-12/01/13 07:10
You will need to provide this confirmation number and your passport/photo I.D. and valid visas (where applicable) at check-in to receive your boarding card.

SHIV SUNDER SAREEN
FIRST GULF MARKETING
DUBAI
AIRPORT ROAD
DUBAI OTHERS 5550
AE

ITINERARY:
FROM/TO
FLIGHT
STOPS
DEPARTURE
ARRIVAL
DXB ( Dubai, Terminal 2, DXB) Terminal 2 / ATQ ( Amritsar, ATQ)
IX - 192
0
Fri-11/01/13 09:50
Fri-11/01/13 14:20



Passenger(s)
Charge Description
Original Amount
Amount

RANI, GANGA
UMNR - Unaccompanied minor
0.00 AED
0.00 AED

Bag Allowance:
ADT 30kgs/CHD 30kgs/INF 10kgs
K - KOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY
399.00 AED
399.00 AED


WFEE - Web Consumer Fee
10.71 AED
10.71 AED


TAX - Airport Tax - DXB
75.00 AED
75.00 AED


TAX - Development Charge - DXB
50.00 AED
50.00 AED


TAX - Pax Security and Safety Service Fee - DXB
5.00 AED
5.00 AED


FUEL - Fuel Surcharge - DXB
310.00 AED
310.00 AED

RANI, ANMOL
NSST - NSST
0.00 AED
0.00 AED

Bag Allowance:
ADT 30kgs/CHD 30kgs/INF 10kgs
K - KOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY
299.25 AED
299.25 AED


WFEE - Web Consumer Fee
10.71 AED
10.71 AED


TAX - Airport Tax - DXB
75.00 AED
75.00 AED


TAX - Development Charge - DXB
50.00 AED
50.00 AED


TAX - Pax Security and Safety Service Fee - DXB
5.00 AED
5.00 AED


FUEL - Fuel Surcharge - DXB
310.00 AED
310.00 AED

RAM, ARYAN
NSST - NSST
0.00 AED
0.00 AED

Bag Allowance:
ADT 30kgs/CHD 30kgs/INF 10kgs
K - KOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY
299.25 AED
299.25 AED


WFEE - Web Consumer Fee
10.71 AED
10.71 AED


TAX - Airport Tax - DXB
75.00 AED
75.00 AED


TAX - Development Charge - DXB
50.00 AED
50.00 AED


TAX - Pax Security and Safety Service Fee - DXB
5.00 AED
5.00 AED


FUEL - Fuel Surcharge - DXB
310.00 AED
310.00 AED



Reservation Totals:
Air fare

997.50 AED

Tax

1, 320.00 AED

TRAVEL INSURANCE

AED 0.00

Special Service

32.13 AED

TOTAL

2, 349.63 AED




Payment Summary:
SHIV SUNDER SAREEN
21/12/12, MSCD
XXXXXXXXXXXX3019
2, 349.63 AED
2, 349.63 AED

TOTAL PAYMENTS

2, 349.63 AED


Thanks and regards
shiv sunder
[protected]
[protected]@yahoo.co.in

I want all Air india Express complain customer to mail me and let us take common voice against air india express

Hello,
Every one I like to inform every one and also like to raise a complain all the passenger who travel By AIR INDIA EXPRESS, I had a bad experience when I was traveling From Mangalore to Doha With My wife and my child, the staff are so rude and lot of harassments from staff till the security in the Mangalore Air Port, trying to open all the baggage’s creating problems to the passengers unnecessarily without any strong reasons, its has been noticed that the new ways to make money is that for access baggage weight where they have Set the electronic weigh machine is to 5kgs More then the normal, usually we weigh our baggage’s from our manual weigh machine, which may have some error, considering this and taking this point in mind we reduce our things much more then the luggage allowance to avoid the charge of access luggage, but still every one find the weight more then what they expect, so the Air Port make a good profit of this charging Rs. 475/- per kg, and next thing is that after boarding the flight they don’t provide any kind of food or a glass water for hours after the take up where we find and face tuff time due to the flight is at 7Am and we had to report to the Airport at 5Am without having a proper breakfast, mean while I would like to tell you that I had booked my flight at 8 Am and at last movement I was lucky enough to know that have called me and informed me the flight time has changed to7 Am or else it would be another problem that i may miss the flight, later one board the seats of the flight is such a bad condition that we cannot even lean back, , traveling for hours its normal that passengers may need some entertainment for getting bored, but in this flight they take another advantage of the passenger to make money that is the drop down the TV screen with a movie which is of their own choice and each TV provided for 2 passengers where it cant even watched properly with fading effect on it, and try to sell the headphones to hear the Audio of the movie, and this headphones are waste after they use in in the aircraft because its not useful for any audio equipment, later on the food supplied is not even worth for animals to eat, such kind of food are supplied for passengers, were I noticed everything is returned back to dustbin when gathering back, After that comes liquors for selling like whisky wine bear etc to make again some bossiness in the board, The Airlines are taking advantage as there are no other international flights from Mangalore where the passengers are helpless and forced to take a direct flight from Mangalore. This flights does not have any accurate timings and can change their timings at anytime, more over flights also can cancel any movement and even refund not available so we can take any other flight to avoid delay even though the fault and delay is from their side. earlier I have noticed there were 2 flights in a week and now its 1 flight for a week witch is not reliable, the timings are very early morning which is makes in convince to all passengers who are traveling, The Air India Express is not bothered of giving a good service but trying to make Money and take advantage of the passengers who are helpless, and they say the flights are going in loss may be this is th reason they try to recover their loss in this kind of business, even though they don’t have any feelings of Air crash took place recently, and passengers traveling in this are flying with risk, comparing to this I really appreciate Emirates Airlines which I use to fly from Bangalore to Doha, Via Dubai, but I do enjoy the good service, I had 8Kgs of access baggage were I was not charged any this extra for this due to the kindness of the airlines, the baggage allowance was 30Kg and the Hand bag allowance was 7kgs, and the cabin crew I found were polite too, the food was excellent, and they had provide a free TV to each seat in front of the passengers with a control box hanging were we can select movie, songs and games to kind along with a free head phones, there was also a night lamp where we can use it for our convenience, tea coffee are provide to everyone on request any time when they needed it, they also provide toys, color pencil blankets to kids and children with some special gifts which makes children happy to enjoy the journey, it was said Emirates Airline gets Award every year for the best service and performance, but just I had taken a chance in the Indian Express that to avoid traveling to Bangalore to take this fight, that was a mistake I had made and faced this problem, or else traveling to Bangalore is not so tuff as there are more then 400 luxury super delux AC buss Pvt and Govt, every day too and fro, where we don’t even find tired after a sleep in the sleeper coach and next morning reaching to Bangalore, Airport busses are available from the buss stop which makes passengers convenient, and the New Bangalore International Airport is excellent comparing to Mangalore Airport, so I request and cooperate all who have gone thorough this problems and also join hands to teach them a lesson, that the Airlines are for the service of People and its not that the People are here to give them business and take advantages of them, And stop to put an end to this Monkey Business.

PNB:- Pleas add coments if any of you have gone with any kind of problems by this Airlines
Thank You

THE EMPLOYEES OF AIR INDIA EXPRESS ENJOYING THEIR SALARY AND KNOWS VERY WELL THAT ONCE THEY GOT JOB NOBODY THEIR TO MIND... THEIR IS NO PATROLING SYSTEM...

Dear sir,
I booked my ticket on May 18th 2009, The ticket was booked from Norfolk Virginia to Philadelphia, and philadelphia to Newark(US Airways). From Newark to Ahmedabad (Airindia) Date May 24 2009 Sunday. I reached from Norfolk to Philadelphia and Philadelphia to Newark. But after reached to Newark airport Air india lady told me that my conformation number was ok (conformation number H5QRN) But my Eticket NMB[protected] was not taking computer. She said to me to buy a new ticket. The lady treated me very very rude. Her name is Megna Patel. She put me on the side from 2.30 to 6.00 oclock to buy me new ticket. I bought new ticket from Newark to Ahmedabad $677.10 cash. Air india wrote me a letter about this insidence. I am trying to take refund my money since May 2009. I submited all my documents included new ticket to Air India. But I havent got my $740 refund in my HSBC credit card. So please give me the answer and refund. Again the staff of airport in newark is Rude.
I am waiting for your answer . Thank you.

You are absolutely right, they treat to me and my friends very badly at Dubai airport. We will never travel with Indian Airlines again.

Hi Every Body its so shameful for the AIR INDIA EXPRESS staff and the Airways for being rude and cheating to all the passengers who travel and faced problems, they miss use them, and try to make money those who travel in this Airways, their electronic weigh machine has been set to a difference of 10kkgs to charge the passengers for access luggage, more over traveling so far passenger needs some entertainment taking advantage of this they try to sell headphones in the aircraft just putting a movie of their choice which is not even visible clearly because it very high above the head of each passengers, and very faded quality since each TV is for 2 passengers, and the food they provided is not even worth for animals to eat, in spite of this they sell whiskeys and alcohol too as a business in the aircraft, the seats are so worst which cannot even lean back, there are no perfect timings for this airways and could be canceled at anytime and they don’t provide refund too, as per schedule earlier there were 2 flights in a week which is reduced to 1 flight a week now, and at the last movement timing can be changed without any knowledge, and the flights are early morning from Mangalore international airport which is so inconvenient for the passengers to travel so early about 4AM to report the airport at least 2 hours before departure, they know well there are no other fights expect Air India express taking advantage of this they harass the travelers and they are forced to travel in this stupid Airlines as they have no alternatives I wish and request all not to encourage this kind of Airlines and try to avoid using worst airways, i also wonder why there are no other Airlines from Mangalore Airport instead of this worst Air India Express fights, where even the color and the picture on flight that shows how funny as if its like a coach of Folk Dance carriage (Yaksha Gana)

Air India Express Airline — Utterly disorganised unit

This is regarding the flight delayed for 12 hours IX 383 from Manglore to Dubai on 22nd Oct, 2009.

No wonder this airline is in deep . Because they have a bunch of jokers who are utterly disorganise, lack simple co-ordination and are zero on service.
The passengers were stranded for 12 hours at the airport with no proper information, passed and then locked from one room to another. What did they thought we were there to holiday at the airport with family and kids.?
Few missed their day salary, others missed important meetings/seminar. My family and kids felt sick. To add to that, the toilets were stinking and unhygienic. The whole experience was sickening. We blame the airlines for this. Yes , i forgot there was lunch. 12 hours and one piece of meal ?, some didn't even had that. Why were we not diverted to Dubai via Mumbai.
And all the ground staff was doing was passing the buck onto others. "They are late, they gave us this information, the problem is from their side", these kind o[censored]nprofessional excuses. What happened to service. There were babies, kids , elderly people among the stranded passengers .
I am not requesting, but demanding and as I had purchased the ticket I am entitled for an explanation, compensation and those accountable should be taken to task for troubles we had. Why we have to pay for the mistakes that happens in your organisation.

Dis satisfied customer
Israr shaikh

Indian Airlines — confirmed seats being given away.

i was not able to beleive that my confirmed seats where given away by saying the flight is closed, the flight was delayed by 1 hour.
flight ic686 firstly took off from the international airport and was delayed on the 15th oct morning by an hour so i was at the airport at 5 cause i landed up going to the domestic unaware that this flight takes off from the international airport. since the flight was delayed i was there with my family an hour and a half early so still technically i was there on time and now i have been told by my agent the airline listed us as no show and we cant even get any refund which the airline representaitve said we would get when they diont give us a seat on the flight.

how can i take this complain further and to which authority can i address this to

Aaron

A similar incident happened to me yesterday, My wife had booked a E ticket (Delhi-Mumbai) for me on 3rd Dec for the Flight schedule to depart on 24th from International Terminal 2, New Delhi. The Flight is IX 143 scheduled to depart at 19:20 hrs . I reached the airport at Delhi at 16:30 & stood in the queue for the boarding pass. I was shocked to find that my name did not appear on the screen . They took my ticket for checking the details & I had to wait for almost 50 minutes .

Afterwards they came out with a printout which showed that my ticket had been cancelled . I told them that I had a confirmed ticked & could in no way cancell my ticket as I had to make it to Mumbai the same day . I am strongly of the opinion that the Airport staff had themselves cancelled my ticket . The cancellation print out did not have any cancellation date nor time .

I had to exit from the Airport & take a ticket costing Rs. 15800 from the Domestic terminal .The PNR details of the ticket is IX06347385.
I am trying to reach the the complaint department at 22020022, but no one is answering the call.

Agree with you i am having booking for tomorrow 4th Jan 2010 and sent email yesterday to [protected]@airindiaexpress.in for the re-schedule of the flight to 19th Jan 2010 and till now no one acknowledge or revert on the same. I am trying to contact them from 1 hr and I kept for long hold and got one lady on [protected] and she gave me other number[protected] Air india International and that is for Air India International she said i have to contact another number for AirIndia Express and that is an invalid phone number[protected]She asked my location and i said i am at Delhi and she gave me this number). Neither this number works with Gurgaon code nor Delhi code.
Finally I am again calling the first number [protected] and again on long hold and no one here to respond my call.

I sent second email today to [protected]@airindiaexpress.in; [protected]@airindiaexpress.in and I am not sure if i will get any response from them. Still I am following with them with no acknowledgment in hand so sad about Airndia Express.

Thanks if they read this message they can clarify the same at +91-[protected] or +91-[protected] and i can show them my next month bill for the long wait on their numbers in case they want the proof and emails are still in my outbox.

Thanks,
Kapildev
[protected]@hotmail.com

A similar incident happened to me on 13th of Feb, 2010, I had booked an E ticket (DXB-LKO-DXB ) for me on 30th of jan, 2010 for the Flight schedule to depart on 13th of feb from Lucknow. The Flight was IX 193A scheduled to depart at 02:25 hrs, after third Reshchedule . I reached the airport at Lucknow at 11:00 P.M. & stood in the queue for the boarding pass, which I got issued. I was shocked to find that the inbound flight from Dubai could not land due to fog.I was kept uninformed of the flight status till 14th morning to be told to report on 14th at 10:00 a.m.After several arguments with the incompetent Air India Express Ground Staff, i was finally told that the flight will depart LKO only at 14.30 hrs.we passed the night without any attention by the airline staff and without offering any courtesy to even provide water, needless to talk of the hotel arrangements.Moreover, i recieved my luggage from Dubai only after a week.I want air india express to compensate whatever i am entitled to.
Name of the passenger-Mohammad Ghufran Amin Siddiqui, PNR-IX06679900

kindly note that air india didnt care about anything. basically they have uneducated staff who don;t know how to work in this sector. that;s why other airlines are coming uo. i would like do advice you people better send register mails instead of email if no reply you file a case in consumer count. lot of people think that it is waste of time and money but if we not fight back in future many people will face similar problem.

today i made a transaction on line booking i diidnt receive any e ticketthrough email i need to print the ticket please send me now.passenger is traveling from abudhabi to thiruvantapuram on 14 march his e ticket no is IX 12805706. reference no is 06169526 pnr is ix06997298. please me through e mail. passenger name MURALEEDHARAN NAIR PP NO E33345330 D O B IS 20/5/1972.

i faced the same problem on 31st october, IC 866 from Goa to Delhi. they said someone else has gotyour seat. when i said hwcome.. the lady there Mrs Usha said... some one might be lucky, u manage someother flight, due to which i missed my other connecting flights..

did u get any help to sort out this chaotic issue

PLEASE CHECK THE CONFIRMATION NOMBER FOR IX SI4BA5

I went along with my husband to enquire about the formalities in sending my son alone. As the security opened the door, I approached one of your staff. She told me to wait for my turn. After sometime she was telling her security to come and sit in her place to work. This was an insult to us and we return back. Please inform your staff to behave properly atleast in front of your customer. She can atleast tell us that the time is over and you can come tomorrow.