Air India Express Complaints & Reviews

Air India — Attitude by the staff

i called safdarjung city office of Air India to re route my ticket booked on Air India to US...I was told by the operator that i have to personally come and do the needful. i asked him in today's time why not on phone as the website is unfriendly...he told me that the staff never picks up the phone thats why he suggested. I wanted to make this complaint.that too at the time of national pride like common wealth games, our national carrier is so pathetic and useless to count on.

this flight AI Express is such a lousy bus!

Dear sirs,

This is to inform that the booked Air Ticket from DXB -TVM IX 540 which is schudled on tonight 10:40PM, Passenger Name AJAYAN RAGAVAN but unfortunately the schudle has been changed without any notification /further intimation to the concerned passenger but only we got phone call to the passenger who is not aware on these schudle changes, since then we tried to contact you to re confirm the status, but nobody was attened the call, at last one of your staff picked the phone in this No[protected], and responded us as agreeing that the schudle is changed but the related agency should have called you, you can go from SHJ tonight, so we suggest you this is not satisfied answer from the Air -Lines, we had been proposed to do many thing due to this sudden change of this re route, we are loosing our precious time and money, what is the solution for these type unpleasant occurance which is been occuring often from your Air Lines.who will bare this loss ?

I travell flight no. ix191 from amritsar to dubai dated 30sep. The food quality was not bad u call it sooooooooo bad. You dont give the food i[censored] cant aforad. because public spend more money for doctors after eat the foods. Plz improve ur quality or stop to provide food
.

Hello,
Every one I like to inform every one and also like to raise a complain all the passenger who travel By AIR INDIA EXPRESS, I had a bad experience when I was traveling From Mangalore to Doha With My wife and my child, the staff are so rude and lot of harassments from staff till the security in the Mangalore Air Port, trying to open all the baggage’s creating problems to the passengers unnecessarily without any strong reasons, its has been noticed that the new ways to make money is that for access baggage weight where they have Set the electronic weigh machine is to 5kgs More then the normal, usually we weigh our baggage’s from our manual weigh machine, which may have some error, considering this and taking this point in mind we reduce our things much more then the luggage allowance to avoid the charge of access luggage, but still every one find the weight more then what they expect, so the Air Port make a good profit of this charging Rs. 475/- per kg, and next thing is that after boarding the flight they don’t provide any kind of food or a glass water for hours after the take up where we find and face tuff time due to the flight is at 7Am and we had to report to the Airport at 5Am without having a proper breakfast, mean while I would like to tell you that I had booked my flight at 8 Am and at last movement I was lucky enough to know that have called me and informed me the flight time has changed to7 Am or else it would be another problem that i may miss the flight, later one board the seats of the flight is such a bad condition that we cannot even lean back, , traveling for hours its normal that passengers may need some entertainment for getting bored, but in this flight they take another advantage of the passenger to make money that is the drop down the TV screen with a movie which is of their own choice and each TV provided for 2 passengers where it cant even watched properly with fading effect on it, and try to sell the headphones to hear the Audio of the movie, and this headphones are waste after they use in in the aircraft because its not useful for any audio equipment, later on the food supplied is not even worth for animals to eat, such kind of food are supplied for passengers, were I noticed everything is returned back to dustbin when gathering back, After that comes liquors for selling like whisky wine bear etc to make again some bossiness in the board, The Airlines are taking advantage as there are no other international flights from Mangalore where the passengers are helpless and forced to take a direct flight from Mangalore. This flights does not have any accurate timings and can change their timings at anytime, more over flights also can cancel any movement and even refund not available so we can take any other flight to avoid delay even though the fault and delay is from their side. earlier I have noticed there were 2 flights in a week and now its 1 flight for a week witch is not reliable, the timings are very early morning which is makes in convince to all passengers who are traveling, The Air India Express is not bothered of giving a good service but trying to make Money and take advantage of the passengers who are helpless, and they say the flights are going in loss may be this is th reason they try to recover their loss in this kind of business, even though they don’t have any feelings of Air crash took place recently, and passengers traveling in this are flying with risk, comparing to this I really appreciate Emirates Airlines which I use to fly from Bangalore to Doha, Via Dubai, but I do enjoy the good service, I had 8Kgs of access baggage were I was not charged any this extra for this due to the kindness of the airlines, the baggage allowance was 30Kg and the Hand bag allowance was 7kgs, and the cabin crew I found were polite too, the food was excellent, and they had provide a free TV to each seat in front of the passengers with a control box hanging were we can select movie, songs and games to kind along with a free head phones, there was also a night lamp where we can use it for our convenience, tea coffee are provide to everyone on request any time when they needed it, they also provide toys, color pencil blankets to kids and children with some special gifts which makes children happy to enjoy the journey, it was said Emirates Airline gets Award every year for the best service and performance, but just I had taken a chance in the Indian Express that to avoid traveling to Bangalore to take this fight, that was a mistake I had made and faced this problem, or else traveling to Bangalore is not so tuff as there are more then 400 luxury super delux AC buss Pvt and Govt, every day too and fro, where we don’t even find tired after a sleep in the sleeper coach and next morning reaching to Bangalore, Airport busses are available from the buss stop which makes passengers convenient, and the New Bangalore International Airport is excellent comparing to Mangalore Airport, so I request and cooperate all who have gone thorough this problems and also join hands to teach them a lesson, that the Airlines are for the service of People and its not that the People are here to give them business and take advantages of them, And stop to put an end to this Monkey Business.

PNB:- Pleas add coments if any of you have gone with any kind of problems by this Airlines
Thank You

Blady Attitude Air india ticketing office staff in sharjah ( LAdy staff Manju ...)

I had booked ticket thru SNTTA COK-DXB ( vide PNR U9OZRQ) need visa confirmation for OK2B the passenger holding eVISA -for visa msg fee AED10 ONLY no access to pay thru online no acces to pya here in Fujairah the AED 10 must reach in Sharjah office

I had send a driverto sharjah office to pay by cash - visa already send to them by email - the above lady not willing to chk email

Manju : i dont want to chk email
Driver : shall i send you by fax
Manju : NO our fax out of order
Driver : pls accept this AED10 - i will arrange to send fax thru SNTTA
Manju : NO
Driver : what i wnat to do
Manju : that is your probelem

See this lady attitude
see our NATIONAL CARRIER staff ... attitude
Dear officers and ministers - NO ONE CONTROL like this staff and what is rules for visa msg
why the administration cannot access thru online for this srvc

rgds
xxxx

Further at the time of selection of seat there is not information on web site for any extra fee for seat selection like it is clearly mentioned for extra baggage charges AED 30/- for 10 kg weight

It is my advise to all Passengers who want to trave with Air India Express, please stop to travel in Air India Express, this passenger is lucky, atleast he got information before 11 days of departure, As I and several passengers flight cancellation information on arrivals of Airport (Departure Hall).

Please do not travel any more with Air India Express.

government job — flight and people

One of person i know who was traveling all the time in airindia. She knows managers very well. So the head of person always addes millages and she use to give money to airindia indian people. THEY USE TO DO THEIR WORKS AS WELLL.BECAUSE OF MONEY. All the time she use to travel in firstclass all the time she was telling i know the head persons he always adds lotof millages for me. thats called airindia flights. Thats calles airindia managers or employee. Must do something abot this flight and airindia employee.

I have a doubt that why the air India always repeating the same problem in their services. But one-thing I noticed that Air india making same like this problem only the GCC services. Air India also flying to Europe and many more other countries but there anywhere not faced like this problem it means Air India seems the GCC peoples ( GCC Indians) low class people, they can accept any worst type of service like AIR INDIA EXPRESS. but I would like to remind the management of Air India and Indian Government that we are also Indian and we are working here in abroad not only for our personnel development, Also for our country,

If Air india cannot run the good service why the service not handover to any other privet or public service that who can handle perfectly. This is not only my opinion, all the people who staying in the abroad

I am staying in Bahrain, Actually the country is not developed in financially like India even-though here in bahrain there are a good transportation facility including a good Flight service "Bahrain Air". it is good and cheep service

If there is any holidays or festival in India, suddenly Air india will be increasing their charges without any information. Actually Air India is our country flight why they are not co operating with indian citizens, They knows that only the indians flying in Air india ( Other country people will not fly in this worst service, They will get good service for cheeper like bahrain Air )

My strict opinion that no one from abroad ( Middle east ) don't fly in Air India forever. spent 1000 Rs or 2000 Rs more for any other company service and reach in the proper place secure and punctual.

On 17.11.2010 I took AI 844 along my mother from AUH-BOM, we requested for wheel chair for my mom and authority promised to do at Mumbai airport, in boarding pass also it was clearly mentioned about the wheel chair, but at the Mumbai airport not a single staff attended us, flight attenders advised us to go to main terminal building so that we may get the wheel chair, slowly slowly my mom she got down from the air craft and by bus she reached the main building, I tried to fetch wheel chair people, but there too i did not get a single responsible staff who can help us, at last after begging and requesting someone attended us after one hour, even no care for old people, what type of service is this...worst service, no responsibilities towards elderly passengers ..i am forwarding this complaints to save other old people one who can not walk.( REF:AI 844 SEAT NO B30 ABDULREHMAN/AMINABI

Custmercare Dubai

What a Customer care Line, Try to 100 time Call no one answer the below number Dubai City Office +[protected] Dubai Airport Office +[protected], If reach to any one call me +[protected]

THE PROBLEM IN AIR INDIA EXPRESS, THE AIR HOSTESS KNOW THAT ONCE THEY GOT THE JOB IN THAT AIR LINES THE JOB IS ALMOSTV PERMANENT AND THEY BEHAVE LIKE THAT BC'S THEY WILL BRING THEIRPERSONAL PROBLEM(HUSBAND, BOY FRIEND'S)
INTO REALITY, ...

I have purchased two tickets Mangalore- Bahrain-Mangalore on 13th June'10 through my credit card, flight was cancelled due to bad weather condition; they told us to wait for one more day as they are going to inform us for further journey. We are waited till 48 hrs for their call to confirm our journey. We went to Mangalore airport to ask when we can travel our destination but there was no person to listen, no proper reply from them. It was very urgent to travel me to attend meeting back in Bahrain so I took other flight for my journey. Before travelling my destination I have cancelled my air tickets. Even after 3 months they did not return my money. Kindly help us to get our money.
Regards,
RAGHAVENDRA KOTIAN
1 .PNR No : IX[protected] Mangalore – Bahrain)
2. PNR No : IX[protected] Mangalore-Bahrain- Mangalore)

Journey to india — Refund

Make my trip Booking Id: FLT [protected]
I booked 18 passengers thru MMT flying date 11/08/2010. cancelled all the tickets on 9/08/2010 because Leh wasn't reacheable as it was flooded.
MMT refunded 16 tickets and 2 tickets were not refunded in my account details are here,
Leh - Delhi | Travel Date: Wed, 11 Aug' 10

Airline

Air India IC IC-446
Non-Stop Flight
Duration: 1h 15m Departure
Leh
Wed, 11 Aug' 10 (11:00) Arrival
Delhi
Wed, 11 Aug' 10 (12:15)



Passenger Details | 2 Passengers

This flight is a cancelled flight

Name Type Airline PNR Status Cancellation Fee


VIRENDER PRAKASH Adult RGN7VF Cancelled --
TON KIP Adult RGN7VF Cancelled --
After more than 100 calls I made and countless e-mails still they are enable to locate said refund....everytime either their seniors will not come on phone or applozise. With false promises they will esclate the issue.
Who can help me. I would very much like that MMT won't charge me any cancellation on these 2 tickets.

Air India Express on line booking through credit card — Refund of ticket tax

No where it is mentioned in your site that how can a person get a refund, if he could not travel on the ticket date. What is the time period for claiming such refund. The refund is only for tax ? In which site we have to apply for the refund. The refund is by cash or credit, if we booked it through credit card.

I never see such a site in my life. really it is shame for all o[censored]s.

Still I am keeping my two tickets cancelled and no idea how to get at least the tax amount.

VENU KALATHUNGAL
MOB:[protected].

I am trying form more than three months to get the refund of my ticket PNR NO. "D0SLAC", regarding this i have sended more than four mail to the [protected]@airindiaexpress also i called them several times at Mumbai office and spoke with many people like Mr. Fahad and Mr. Chetan they just simply trying to avoid the things by sending the mail to other department. i am really pissed off with these people please help me to resolve my problem. below i attached the copy of the ticket.




E-mail: [protected]@airindiaexpress.in
Confirmation number:
D0SLAC
Receipt and Itinerary as ofSat-12/01/13 07:10
You will need to provide this confirmation number and your passport/photo I.D. and valid visas (where applicable) at check-in to receive your boarding card.

SHIV SUNDER SAREEN
FIRST GULF MARKETING
DUBAI
AIRPORT ROAD
DUBAI OTHERS 5550
AE

ITINERARY:
FROM/TO
FLIGHT
STOPS
DEPARTURE
ARRIVAL
DXB ( Dubai, Terminal 2, DXB) Terminal 2 / ATQ ( Amritsar, ATQ)
IX - 192
0
Fri-11/01/13 09:50
Fri-11/01/13 14:20



Passenger(s)
Charge Description
Original Amount
Amount

RANI, GANGA
UMNR - Unaccompanied minor
0.00 AED
0.00 AED

Bag Allowance:
ADT 30kgs/CHD 30kgs/INF 10kgs
K - KOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY
399.00 AED
399.00 AED


WFEE - Web Consumer Fee
10.71 AED
10.71 AED


TAX - Airport Tax - DXB
75.00 AED
75.00 AED


TAX - Development Charge - DXB
50.00 AED
50.00 AED


TAX - Pax Security and Safety Service Fee - DXB
5.00 AED
5.00 AED


FUEL - Fuel Surcharge - DXB
310.00 AED
310.00 AED

RANI, ANMOL
NSST - NSST
0.00 AED
0.00 AED

Bag Allowance:
ADT 30kgs/CHD 30kgs/INF 10kgs
K - KOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY
299.25 AED
299.25 AED


WFEE - Web Consumer Fee
10.71 AED
10.71 AED


TAX - Airport Tax - DXB
75.00 AED
75.00 AED


TAX - Development Charge - DXB
50.00 AED
50.00 AED


TAX - Pax Security and Safety Service Fee - DXB
5.00 AED
5.00 AED


FUEL - Fuel Surcharge - DXB
310.00 AED
310.00 AED

RAM, ARYAN
NSST - NSST
0.00 AED
0.00 AED

Bag Allowance:
ADT 30kgs/CHD 30kgs/INF 10kgs
K - KOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY
299.25 AED
299.25 AED


WFEE - Web Consumer Fee
10.71 AED
10.71 AED


TAX - Airport Tax - DXB
75.00 AED
75.00 AED


TAX - Development Charge - DXB
50.00 AED
50.00 AED


TAX - Pax Security and Safety Service Fee - DXB
5.00 AED
5.00 AED


FUEL - Fuel Surcharge - DXB
310.00 AED
310.00 AED



Reservation Totals:
Air fare

997.50 AED

Tax

1, 320.00 AED

TRAVEL INSURANCE

AED 0.00

Special Service

32.13 AED

TOTAL

2, 349.63 AED




Payment Summary:
SHIV SUNDER SAREEN
21/12/12, MSCD
XXXXXXXXXXXX3019
2, 349.63 AED
2, 349.63 AED

TOTAL PAYMENTS

2, 349.63 AED


Thanks and regards
shiv sunder
[protected]
[protected]@yahoo.co.in

I want all Air india Express complain customer to mail me and let us take common voice against air india express

Hello,
Every one I like to inform every one and also like to raise a complain all the passenger who travel By AIR INDIA EXPRESS, I had a bad experience when I was traveling From Mangalore to Doha With My wife and my child, the staff are so rude and lot of harassments from staff till the security in the Mangalore Air Port, trying to open all the baggage’s creating problems to the passengers unnecessarily without any strong reasons, its has been noticed that the new ways to make money is that for access baggage weight where they have Set the electronic weigh machine is to 5kgs More then the normal, usually we weigh our baggage’s from our manual weigh machine, which may have some error, considering this and taking this point in mind we reduce our things much more then the luggage allowance to avoid the charge of access luggage, but still every one find the weight more then what they expect, so the Air Port make a good profit of this charging Rs. 475/- per kg, and next thing is that after boarding the flight they don’t provide any kind of food or a glass water for hours after the take up where we find and face tuff time due to the flight is at 7Am and we had to report to the Airport at 5Am without having a proper breakfast, mean while I would like to tell you that I had booked my flight at 8 Am and at last movement I was lucky enough to know that have called me and informed me the flight time has changed to7 Am or else it would be another problem that i may miss the flight, later one board the seats of the flight is such a bad condition that we cannot even lean back, , traveling for hours its normal that passengers may need some entertainment for getting bored, but in this flight they take another advantage of the passenger to make money that is the drop down the TV screen with a movie which is of their own choice and each TV provided for 2 passengers where it cant even watched properly with fading effect on it, and try to sell the headphones to hear the Audio of the movie, and this headphones are waste after they use in in the aircraft because its not useful for any audio equipment, later on the food supplied is not even worth for animals to eat, such kind of food are supplied for passengers, were I noticed everything is returned back to dustbin when gathering back, After that comes liquors for selling like whisky wine bear etc to make again some bossiness in the board, The Airlines are taking advantage as there are no other international flights from Mangalore where the passengers are helpless and forced to take a direct flight from Mangalore. This flights does not have any accurate timings and can change their timings at anytime, more over flights also can cancel any movement and even refund not available so we can take any other flight to avoid delay even though the fault and delay is from their side. earlier I have noticed there were 2 flights in a week and now its 1 flight for a week witch is not reliable, the timings are very early morning which is makes in convince to all passengers who are traveling, The Air India Express is not bothered of giving a good service but trying to make Money and take advantage of the passengers who are helpless, and they say the flights are going in loss may be this is th reason they try to recover their loss in this kind of business, even though they don’t have any feelings of Air crash took place recently, and passengers traveling in this are flying with risk, comparing to this I really appreciate Emirates Airlines which I use to fly from Bangalore to Doha, Via Dubai, but I do enjoy the good service, I had 8Kgs of access baggage were I was not charged any this extra for this due to the kindness of the airlines, the baggage allowance was 30Kg and the Hand bag allowance was 7kgs, and the cabin crew I found were polite too, the food was excellent, and they had provide a free TV to each seat in front of the passengers with a control box hanging were we can select movie, songs and games to kind along with a free head phones, there was also a night lamp where we can use it for our convenience, tea coffee are provide to everyone on request any time when they needed it, they also provide toys, color pencil blankets to kids and children with some special gifts which makes children happy to enjoy the journey, it was said Emirates Airline gets Award every year for the best service and performance, but just I had taken a chance in the Indian Express that to avoid traveling to Bangalore to take this fight, that was a mistake I had made and faced this problem, or else traveling to Bangalore is not so tuff as there are more then 400 luxury super delux AC buss Pvt and Govt, every day too and fro, where we don’t even find tired after a sleep in the sleeper coach and next morning reaching to Bangalore, Airport busses are available from the buss stop which makes passengers convenient, and the New Bangalore International Airport is excellent comparing to Mangalore Airport, so I request and cooperate all who have gone thorough this problems and also join hands to teach them a lesson, that the Airlines are for the service of People and its not that the People are here to give them business and take advantages of them, And stop to put an end to this Monkey Business.

PNB:- Pleas add coments if any of you have gone with any kind of problems by this Airlines
Thank You

THE EMPLOYEES OF AIR INDIA EXPRESS ENJOYING THEIR SALARY AND KNOWS VERY WELL THAT ONCE THEY GOT JOB NOBODY THEIR TO MIND... THEIR IS NO PATROLING SYSTEM...

Dear sir,
I booked my ticket on May 18th 2009, The ticket was booked from Norfolk Virginia to Philadelphia, and philadelphia to Newark(US Airways). From Newark to Ahmedabad (Airindia) Date May 24 2009 Sunday. I reached from Norfolk to Philadelphia and Philadelphia to Newark. But after reached to Newark airport Air india lady told me that my conformation number was ok (conformation number H5QRN) But my Eticket NMB[protected] was not taking computer. She said to me to buy a new ticket. The lady treated me very very rude. Her name is Megna Patel. She put me on the side from 2.30 to 6.00 oclock to buy me new ticket. I bought new ticket from Newark to Ahmedabad $677.10 cash. Air india wrote me a letter about this insidence. I am trying to take refund my money since May 2009. I submited all my documents included new ticket to Air India. But I havent got my $740 refund in my HSBC credit card. So please give me the answer and refund. Again the staff of airport in newark is Rude.
I am waiting for your answer . Thank you.

You are absolutely right, they treat to me and my friends very badly at Dubai airport. We will never travel with Indian Airlines again.

Hi Every Body its so shameful for the AIR INDIA EXPRESS staff and the Airways for being rude and cheating to all the passengers who travel and faced problems, they miss use them, and try to make money those who travel in this Airways, their electronic weigh machine has been set to a difference of 10kkgs to charge the passengers for access luggage, more over traveling so far passenger needs some entertainment taking advantage of this they try to sell headphones in the aircraft just putting a movie of their choice which is not even visible clearly because it very high above the head of each passengers, and very faded quality since each TV is for 2 passengers, and the food they provided is not even worth for animals to eat, in spite of this they sell whiskeys and alcohol too as a business in the aircraft, the seats are so worst which cannot even lean back, there are no perfect timings for this airways and could be canceled at anytime and they don’t provide refund too, as per schedule earlier there were 2 flights in a week which is reduced to 1 flight a week now, and at the last movement timing can be changed without any knowledge, and the flights are early morning from Mangalore international airport which is so inconvenient for the passengers to travel so early about 4AM to report the airport at least 2 hours before departure, they know well there are no other fights expect Air India express taking advantage of this they harass the travelers and they are forced to travel in this stupid Airlines as they have no alternatives I wish and request all not to encourage this kind of Airlines and try to avoid using worst airways, i also wonder why there are no other Airlines from Mangalore Airport instead of this worst Air India Express fights, where even the color and the picture on flight that shows how funny as if its like a coach of Folk Dance carriage (Yaksha Gana)