Air India Express Complaints & Reviews

My son, a student studying in Karnataka, traveled on 10th July by Air India Express Flight IX 390 to Mangalore from Kuwait . As usual we have been patronizing Air India for our travels to Mumbai, Mangalore since the last 15 years. On arrival the baggage did not arrive and a claim for lost baggage at the Mangalore airport was filed. For several days Air India personnel – either in Kuwait or in Mangalore could not trace the baggage neither...

We have received information from our principals (clients) about Air India Express charging fees for "Visa on arrival message"

This message is necessary in case the visas are stamped on arrival at the intended destination.

We feel this is illegal as no other airline that we have dealt with charges this.

Thanks.
Ram Verma
[protected]@ankitatravels.com...

Dear Sir
I booked air tickets in AIR INDIA EXPRESS for self and family to travel from UAE to India. This booking was done online using my credit card. After few days from the booking date I received an email from the customer service of AIR INDIA EXPRESS asking me to pay extra AED 45(UAE currency) per passenger. Now I book my ticket after comparing the fare with other airlines. So if this company charge me extra after the booking confirmation...

I went to Air India Express Dubai Airport Office to buy a ticket on emergecy basis. There the airport manager on duty Ms. Anita Shetty treated me very rudely. She don't have any manners to talk with the public. Whatever may be the situation, people on this post shoud not loose their temper. I wrote to Air India Express but they are least bothered to respond. Only she is substantiating her action. I think even Air India Express will not...

It is really a big shock to know that now airports are also not safe for the passengers and their baggages.On 3rd April I got down at Calicut but I didn't get my baggages on that particular day.After calling and complaining a lot of times they responded.I got my baggages on 10th but I was shocked to see that my bag was tore and all expensive things were taken away. All those things and gifts I bought for my sister who was going to get...

I would like to post a complaint against Air India Express on the troubles my family had gone through when they were flying from Kozhikode to Bahrain on Air India Express flight IX473 on 29th August 2008.

PNR number IX03612850 and passenger names are Leeba Balachandran (my wife) and Parvathi Prajeesh (my daughter)

I have made web booking (on confirm basis) well in advance and e-tickets were issued. But when reached...

I made on-line booking using my SBI Credit card [protected] on 23.5.07 for return trip to Colombo by Air India for Mr. Pranav Dheeraj Gundlapalle (my son). The ref number is PNR IXO 1729226

I had cancelled the booking on 31st May. I understand from SBI Cards that they are not in receipt of refund for the cancellation.

Details of the booking:

Due to problem in computer...