Air India Express Complaints & Reviews

Dear sir, I booked one ticket to "Mr. Shihas Palakkadan Basheer" through my credit card. Same date he can't travel with air line. I requested refund air ticket tax amount to my credit card on last month. "Booking Ref: A5NLNO", Passenger Name: "Shihas Palakkadan Basheer". After that i sent one mail to SG.[protected]@airindia.in, next day i got replay, We have taken refund action on pnr - A5NLNO, Refunded Inr - 3916.93 Videft- [protected].Refunded amount will be credited to credit card within 3/4 working days. After 4 to 5 working days i sent 5 more mail to same id regarding my payment, he is not responding my mail. Is it possible to receive or not Regards Ajmal Ismail +[protected]

From past week continuously trying to contact below telephone numbers & no one picks up call!!! TEL:[protected], [protected] [protected] [protected] Don't you feel shame to call yourself national carrier, with this type of service level? I had this kind of bad experience with your Dubai office in the past as well. I had called for several times & finally a Mallu picked call & started talking in Malayalam!

Halo Sir,

I am ishaan,
i am forwarding this from sharjah.

Today I called to Air India airlines office in sharjah near K M tradings, about luggage enquiry.time is about 12.30pm. One fellow Mr shyam has taken the call and his conversation was very bad and illegal to any customer care quality parameters. Also he told he was the manager and put my call in one hour hold. Since we have many employees, it is difficult to accept your service in future if this type of behaviour is going.
I hope this mail will help to make at least an enquiry about the matter. And avoid placing such persons in future.

regards
ishaan

To, The customer service department, Dear Sir/Madam, I have travelled Air india express on the 6th of April, 2014, from Pune to Dubai, I was charged an extra amount for my luggage, which is acceptable, though the ground staff were extremely rude, unprofessional in the way they dealt with the situation . It's a shame that this is a national carrier ! There is absolutely no professionalism, no standard, no work ethic, . Mr Arvind in particular a ground staff member led the team and was rude and unprofessional !Ground staff not only require some tough training, , also manners! After the whole experience on ground, the safety and security in flight came as a shock, there were no infant seatbelts used for babies, what would happen in case of turbulence, does Air india really care about the safety of their passengers????? Nothing onboard is upto standard, the food is mediiocre ! Air india needs to do better, this has been farmost the worst experience with rude, substandard staff ! Feedback is great for improvement/change ! Hope there's some passionate person reading these mails, about so many unhappy customers, who'll hopefully bring about that change, india is looking for, waiting to be proud of this nation !!! Thank you Natasha

My FIle reference number is BOMAI99781. I am not getting any response even after 1 week. None of the Baggage service contact numbers are reachable. They are also ringing but no body attend the same. Newark baggage center not even responding to Bombay service center. They are so pathetic and I see this as real harassment. Even the airport in-charge number is always going on voice mail however no call back from them. Such a shameless service they are providing and harassing the customers. I am not sure how I will recover my baggage.How they can be so irresponsible. They are not even responding to emails.

Greetings, Trust the Customer Feedback System of Air India is not in paralysed condition and with the only hope I had no other option in get to catch the attention of the so-called “Your Palace in the Sky” Firstly, to all the other recipients of this mail who are not directly related to Service related complaints, the reason I am marking all of you in this mail, is because I believe, all the probable stakeholders of this Company have a right to know, what sort of Organizational culture you are being associated with. For an airline that takes great pride in calling itself the "Best Airline in India" and also How does a national carrier and such an integral part of a service based industry, would not even care enough how to treat a Senior Citizen Passengers. Trust and sure that I'm absolutely certain that the complaint I've written has not fallen on deaf ears, I will now share the saga that my parents had to go through at the Rajiv Gandhi International Airport, Hyderabad, thanks to the highly proclaimed Indian Airlines Hospitality my parents have received from the employees of the “Best airlines in India”. My parents had decided to travel back to Pennsylvania and had enjoyed their every moment of stay in India until they met your Staff Ms.Farah at counter no.11 in the above said Airport. Here is what happened. My parents who were aged in the mid 65 had been lucky till the time they met your staff Ms.Farah. Everything was going fine. We were just having a regular good family time. We arrived at the airport around 7.00pm local time. That is, around 2 Hours 15 Minutes prior to our scheduled departure time of 9.15pm. This much time is usually sufficient. When we arrived at the airport we realized that there is a long Queue everywhere. Now I don’t blame anyone for this, but it was still fine. Though their age did not permit, my parents able to manage themselves to wait for their turn at boarding pass counter. All the ordeal of waiting in serpentine queue must have vanished if the officer Ms.Farah would have received them with a smile on her face and to their utter surprise she didn’t even lift her head. The so called ”your trained staff “is such a retard that She don’t even know how to communicate with senior citizen passengers and started questioning our parents that why did they come from the next counter, though they have not contacted any of the other counter. She started arguing with them and made strand before the counter for 15 minutes without any valid reason. After 15 minutes, she took their passports and questioning with them for their stay period during their previous visit in U.S. and however this can be clearly known by verifying the stamps of immigration check-in/out of passport holding in her hand. However, my father politely replied about the stay period but she bluntly asked them that their stay period is not valid and their answer seems to be suspicious. My parents, who already losing their body sugar levels by waiting for so long time in the queue got completely broke down when she passes such blunt remark on them. Later on, she got convinced herself by checking the passport pages. Now, it is again the turn of her in accepting the luggage of my parents and this time my parents literally has to plead her to relieve them from the counter, since she does not want to accept the luggage within the permissible limits as per your Terms and Conditions. After much persuasion, she accepted the luggage and handed over the boarding pass. In this entire ordeal they went through it took almost 1.15 hrs for them to take the boarding pass, they were given a feeling of that your staff is against your customers, and not for. This is not how the attitude of the staff of “Best airlines in India” supposed to be. She has made them feel like they had committed a huge criminal offence by travelling in your flight (which was surely a mistake on our side by blocking the tickets at your airlines, still we have many other Private and International airlines). C’mon we are already paying for it in terms of money, efforts, and most importantly ‘time’. The least we expect is basic civilized human to human respect. Seriously, you people ruined our parent’s happy time in India. Suggestion: I noticed that neither were we the only ones to travel by your flight, nor would be the last ones. Instead of making such passengers ( in specific Senior Citizens like my parents) feel like criminals (when they are already feeling exhausted to be stranded before the counter), at least start assisting them in the right direction. Hope at least now I would get an acceptable answer to my complaint. Thanks and regards Mr. Amaresh +91 [protected] P.S. Kindly, don’t disappoint me with an answer like; you won’t have names of such employees.This entire situation happened in the RGIA airport, which is definitely secured by CCTV cameras, to which you would also have access.

I booked air india ticket on 24th June by my debit card amount was 16900 for 25th June from Mumbai to lucknow departure time was 10:30, I checked-in by 9:40 and cleared security check by 9:45 after that I rush to cafeteria for coffee because I was feeling un comfortable due to my thyroid problem, the café bill is showing 10:10 at same time I got a cll from miss sujata AI terminal manager at that time, she asked me where are u -I said in airport she said I know tht u r in airport but right now where r u I said I am in cafeteria on the spot she said "very good we r not taking u" I said no no plesae ma'am i'am coming that tm was 10:12, I ran to the lift for gate no 14teen, I was on the gate by 10:13 but I was informed by staff that you can not go now ur ticket has been cancelled, I asked them why, I requested them so many time but no one was ready to listen me, I said if flight is here please let me go, but they said no, we are taking ur luggage out so wait on up stair and meet miss sujata only she can do something after completing all the formalities I went to meet her she was not on her seat she came after 10:25, i request ed her I am going to attend a function tht why I booked a flight still flight is here plz do something for me let me go, she said sorry just wait out side ur luggage will come, after 10:35 i asked her now can you reschedule my ticket or how much a, oumt I will gey so I can pln something, she said will not get anything now just eait out side ur luggage will come after some time, when I was with her she was calling continously to passenger in same way than I adked her I also got a call in same way menes it was ur call and it was ur decision I showed her call time 10:10then she said it was courtesy call then she showed me my boarding pass you should reach 20mint before your departure time that why your ticket has been cancelled, I said no one inform me for that and there was no anouncement I was not aware there was no anouncement service, no flight status didplay board, finally I got my luggage by 11:30, then went to ticket counter for confirmation tht wll get some cash or not thn after 1hr we get Rs.1100/-, cash and came back, at the end, I missed my function, lost my money, my time, this incident has affected me deeply & I feel humiliated, cheated and duped of my money because of lack of professionalism in air india, our national airline. If any

Sir,
Even after repated remainder mails, the fare charge of my cancelled air tickets is not yet refunded .Its already more than 6 months since I cancelled my tickets. Every time Iam getting the same reply that the case is forwarded to the concerned department.
Please do the necessary to get my money back.


Confirmation code:WF2CLH
Name:Rathesh Ravi
Date of cancellation:27/10/2013
please reply..
Regards
Rathesh Ravi
+[protected]

Flight out of New York on June 4th was canceled last minute (booking reference H081W). I was rerouted via Delhi with a overnight halt at Delhi airport and reached Chennai next day after the overnight halt. I would like to know if Air India has any policy for compensation for causing all this stress and delay. Also noticed that Miles for this trip was not added to my account. I booked Air India, hesitantly. I should have stayed with my long standing policy of not to fly with Air India. Jayanthi

hi there, I would like to lodge a complaint against Air India, ironically, I was the person few days back appreciated one of the Air India employees for his out of the way customer service. Me and my husband travelled to India on the 4th June from LHR to Mumbai with return date of 10th June, 2014 as my father in law was critical ( PNR YN8JV) I called in to extend my husband's ticket to 23rd June, 2014 on the 9th June, 2014 My father in law expired on 15th June so I need to extend my husbands ticket post all rituals to any date between 27th June, 2014 and 30th june, 2014 I have been calling 2 numbers constantly since yesterday and you can check this with the people picking up the phone[protected] and [protected]( Local UK number) Both of them keep routing me from one number to the other - I also said I will pay the penalty you just change the date but there is no result still My husband in the middle of these extremely disheartened situation has to travel to Air India office leaving the rituals to get the date change done? What kind of customer service is this???? Please give me all possible email ids and I will find myself as well to send this complaint to so all of you know how pathetic your own service is and I know now why Air India has such a bad reputation outside!!! Regards, Preeti S.

Dear Sir / Madam,


I Dan Prince writing the mails to get my money back this 9 months. Further to my visit to your Air India Express at Deira Dubai office on 14.06.2014 upon his checking in your network system, he said that due to the system error occurs in last October 2013 some of them were having the problem same like you. According to the system still your PNR No. JXRS33 shows that the balance amount of Dhs. 923 is to be paid by us, also he said still the system shows keeps open your settlement (mean the amount was not get transferred to your credit card). Therefore could you pls look into this matter & solve this issue as soon as possible to transfer the said amount to my credit card. The said amount was not transferred on that Oct Month therefore i have attached & sent my Credit card statement for last Oct. & Nov. 2013. to your office earlier Attn . to Mr. Sachin.


Kindly expecting your feedback pls.

Thnxs, Dan

Dear Sir, I am really very disappointed and shocked by the service received at Shanghai airport. The tragic story is that, I along with six other passangers were travelling from Yiwu to Shanghai airport by bus. Due to an accident the roads were blocked and we reached after seven hours . Actually it takes only three and half hours at the most. Anyway we tried a lot to inform your staff about our situation that we are stuck on our way to the airport . But sad to say that a chinese staff attended the call she did not understand English instead of taking the pains to pass on the call to another person who could communicate with us she just rudely disconnected the phone. We tried many times again but no response NOBODY ANSWERED THE CALL. We were all stressed, frustrated tired and helpless waiting eagerly to reach our destination. Anyway by Almightly grace we reached at the counter at nine o clock and our flight was scheduled at ten o clock My flight details and refence TRAVEL INFORMATION Shanghai to Delhi -- Delhi to Chennai BOOKING DETAILS Booking reference no (PNR): JXKNP Web reference AIBE 12091084 Ticket No 098-[protected] As soon as we reached the airport there was not a single staff at the Air India counter. WE persuaded the other airlines staff to hunt the Air India staff but to no avail . The best part is the flight did not take of[censored]ntil 22:30 . If the flight was delayed and I am sure you guys must be pretty well aware about the incident occured on the highway then why were we not attended Do you understand how much problem I went through. I was lost and confused at the airport. Please justify how can there NOT be a single staff to attend the passangers or to guide them .What type of service is this ? Do you know how much loss I had to incur due to your incompetent service? Firstly I had to take a cab at this odd hour and look for accommodation which was very difficult . We had to go to various hotels and finally found one .Everywhere people took undue advantage of our helpless situation . We had no other choice but to get a fresh ticket to reach our destination and this goes without saying that we had to pay a huge amount to get immediate tickets for the next flights. All my programme went haywire . Please be kind enough to visualize the pain and botheration I under went for no reason or fault on my part . I need compensation I hope your staff is active enough so that other passangers like me do not under go the same problem which I had to go through . I am eagerly waiting for your positive and quick response . Thanking u in advance Your sincerely, Kishore Ramchandani peswani

Hello, The month of Jun/July is off season from India to gulf countries then also your fair is not lowering.still Air india is keeping the same price in the website.Is it Low budget airline or Five Star.In gulf countries many people are working in low salary profile, if you reduce the price it will be good for passenger

I want to buy additional 10kgs of baggage for my return flight from Sharjah to Jaipur. My flight confirmation code is 2O707, in the name of Mrs Madhu parwal. I Have been trying Air India Express' Dubai airport office and city office numbers mentioned in your official website[protected],[protected],[protected], but there has been no response . Further i wrote a mail to [protected]@airindiaexpress. regarding the same on 27/05/2014. But absolutely there is no response. Still awaiting a response. Thank you Madhu Parwal .

Dear Sir, I visited From Air India Express On 17 /May 2014 from Mumbai to Doha. My Check-in Bagged is not found on same flight. After 2 days They delivered my Bagged but I found that lot of Electronic Items Worth QAR 3000 is torn and not able to use it. I try to conduct there department still not body is response to my Call. My Confirmation number:6VX10J.Please check the same and give me reimbursement for the same.ThanksRegards

Hi. My Name is Sahzeer. I have my journey planned shortly in Air India Express Flight from Dubai. When I brought the tickets online the option for adding extra 10KG baggage was disabled and so now I have only 20KG as my limit. I have been trying to contact the Air India Express Office in Dubai (City Office[protected], Airport Office[protected] &[protected] since past 4 days but unfortunately no one answers the call. This is really disappointing response from AIE.

Subject : Refund of Cancelled Ticket # FUQLWV


II had booked a return ticket with Air India Express for me to travel on October 12.10.2013 from Abu Dhabi to Kozhikode -India) and return on 25.10.2013, However, due to some unexpected problem with my company, I couldn't travel, so, I cancelled the ticket during September 3rd week 2013 . I had send many requests ( more than 10 times) to the Air India Customer support
( [protected]@airindia.in), but, always I getting the below message" ( but not refund)

quote :
Thank you for choosing to fly with Air India Express, Please note we have forwarded your email to the concern authority to investigate your case and take appropriate action.We are sorry for the inconvenience.
Best Regards,

Customer Support (ND)-Air India Express."
[protected][protected][protected]---


Cholayil Parambil - Abu Dhabi

Dear All Can you please read the communication made by me for a simple small reason as the see the quick responses from air India express. If you call over phone they will not pickup. Most of the time it will be engaged. They will not call back. No were in the world you will be having such good and efficient support. The person already on board and we got a mail now!!! Regards, Sunil Sunil K.N. [protected]@gmail.com Apr 8 (2 days ago) to customersupport Hi, We have booked a ticket through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from cohin to Dubai on 10th April 20014. By mistake we typed wronly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil Reply Forward Sunil K.N.[protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail... Apr 8 (2 days ago) [protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail... Sunil K.N.Apr 8 (2 days ago) Loading... Sunil K.N. [protected]@gmail.com Apr 8 (2 days ago) to Air [protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail.com> Date: Tue, Apr 8, 2014 at 9:08 AM Subject: Change in Name To: customersupport <[protected]@airindiaexpress.in> Hi, We have booked a ticket through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from cohin to Dubai on 10th April 20014. By mistake we typed wronly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil Reply Forward Sunil K.N.Hi, I, Sunil K. N. have booked a ticket for two through online Ref : T0C2CS, ... Apr 9 (1 day ago) Hi, I, Sunil K. N. have booked a ticket for two through online Ref : T0C2CS, ... Sunil K.N.Apr 9 (1 day ago) Loading... Sunil K.N. [protected]@gmail.com Apr 9 (1 day ago) to customersupport Hi, I, Sunil K. N. have booked a ticket for two through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from Cohin to Dubai on 10th April 20014. By mistake I typed wrongly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil Reply Forward 4 older messages Sunil K.N.No reply from customer support MAIL RESENT TODAY Apr 9 (1 day ago) No reply from customer support MAIL RESENT TODAY Sunil K.N.Apr 9 (1 day ago) Loading... Sunil K.N. [protected]@gmail.com Apr 9 (1 day ago) to dxbcity, dxbapt, cokcity No reply from customer support [protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail.com> Date: Wed, Apr 9, 2014 at 8:54 AM Subject: Fwd: Change in Name To: customersupport <[protected]@airindiaexpress.in> MAIL RESENT TODAY Hi, I, Sunil K. N. have booked a ticket for two through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from Cohin to Dubai on 10th April 20014. By mistake I typed wrongly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil Reply Reply to all Forward Sunil K.N.[protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail... Apr 9 (1 day ago) [protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail... Sunil K.N.Apr 9 (1 day ago) Loading... Sunil K.N. [protected]@gmail. [protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail.com> Date: Wed, Apr 9, 2014 at 8:59 AM Subject: Fwd: Change in Name To: [protected]@airindiaexpress.in, [protected]@airindiaexpress.in, [protected]@airindiaexpress.in No reply from customer support [protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail.com> Date: Wed, Apr 9, 2014 at 8:54 AM Subject: Fwd: Change in Name To: customersupport <[protected]@airindiaexpress.in> MAIL RESENT TODAY Hi, I, Sunil K. N. have booked a ticket for two through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from Cohin to Dubai on 10th April 20014. By mistake I typed wrongly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil Reply Forward customersupportDear Sir / Madam, Kindly forward copy of the passenger passport for us to che... 12:50 PM (23 hours ago) Dear Sir / Madam, Kindly forward copy of the passenger passport for us to che... customersupport12:50 PM (23 hours ago) Loading... customersupport 12:50 PM (23 hours ago) to me Dear Sir / Madam, Kindly forward copy of the passenger passport for us to check. Best Regards, Customer Support (KP)Air India Express ----- Original Message ----- From: "Sunil K.N." To: customersupport Subject: Change in Name Date: Tue, 8 Apr 2014 09:08:56 +0400 Hi, We have booked a ticket through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from cohin to Dubai on 10th April 20014. By mistake we typed wronly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil Reply Forward customersupport 8:58 AM (3 hours ago) to me Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Kindly note that please attach your passport copy we will help you. We hope the above information is sufficient. Please feel free to get in touch with us for any further clarification. Best Regards, Customer Support (AM) Air India Express. From: Sunil K.N. [mailto:[protected]@gmail.com] Sent: Wednesday, April 09, 2014 10:25 AM To: customersupport Subject: Fwd: Change in Name Hi, I, Sunil K. N. have booked a ticket for two through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from Cohin to Dubai on 10th April 20014. By mistake I typed wrongly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil This mail is scanned by Fortigate AV

Dear sir, This is to bring to your notice that I was travelling from Mumbai to Hyderabad on 25th March via Air India Express flight no. 965. I had checked in one bag and received the baggage tag for it. when I landed in Hyderabad, I waited for my bag on the belt but it didn't arrive even after waiting for more than an hour. I informed your staff at the desk and they gave me a receipt assuring me that my baggage will be sent to my hotel where I am staying. They also gave me a followup number. I had my Canon camera 1100D in my bag worth rs. 20000 and all my clothes for the duration of stay in Hyderabad. I was on my official visit to Hyderabad. I waited for my bag the whole day, but your staff couldn't locate my bag. I was unable to start my work in Hyderabad as no clothes were available. Sadly I had to purchase clothes as I had to attend the meeting next day. Unfortunately the bag didn't arrive even on the second day. Finally your staff informed me that my bag was located in Jeddah and I received my bag on 3rd day evening at 4:30 pm. Unfortunately I was not able to complete my work in Hyderabad due to this delay. I had to reschedule my visit to Hyderabad next month. I had to bear the expenses for my clothes as well as for my stay. I had raised this query to your staff on telephonic discussion, but they said that no compensation would be given to passenger travelling in a domestic airline. I checked Air India's website. There is clearly mentioned that the domestic passengers are also entitled for a compensation such as clothing allowance. I hope your management wont disappoint me and reimburse my losses due to your mistake. Hoping for a positive reply. I have very high regards for Air India airlines and have enjoyed previous experience of flying with you. Following are my flight details. Passenger Names 1) Devendra Surve 2) Nayan Mahadik Flight No. AI 965 ( 25th March ) Ticket No :[protected]C1 Tag of Baggage received : AI 937437 Tag of Baggage not Received : AI 937436 NAYAN MAHADIK Team Leader - Service Anatek Services Pvt. Ltd. Mobile : [protected]

My husband and I were given an upgrade to Executive Class by our daughter, who is working in New Delhi.
Our flight was AI310, leaving New Delhi, March 11, for Seoul, SKorea. As it was a night flight, wrapped blankets were laid on the shelf in front of our seats and, later, a folded quilt was laid there also. There was a total of five passengers in this class. A meal was served, and then we never saw any cabin service until nearly ready to land in Seoul. At that time, I notice a passenger lying in his seat. I called the attendant to ask if all seats reclined into a bed. She said "yes". I asked her why we were not informed or given any instructions as to how this works.
I was very annoyed -- the one feature that allows for some rest. During the night I couldn't figure how the quilt worked while sitting in the chair.


The attendant was very apologetic but never checked during the night that we were using the facilities or did we need anything(especially since we weren't sleeping!). There is a diagram on the chair area, but none of it was explained; and when I looked at it, it didn't show a reclining position of the chair.


This was our first experience in Executive Class, and attendants cannot assume that passengers know these features. I was very disappointed in this lack of attention to detail, service, and nothing of evidence to show an active interest in the passengers.