Air India Express Complaints & Reviews

Sir,

I purchased 4 tickets for the sector Calicut/Dubai online for my family to travel on 18th February and unfortunately, we were forced to return from the Check-in desk due to my Child's Passport expiry. The whole family's trip were cancelled since we were not in a position to leave this child alone (he is a down syndrom boy) and requested the check-in desk for giving us an opportunity to change the date but refused...

Dear Sir,

I has issued a ticket on 19 March 2012 using my Emirates NBD debit card to travel from Dubai to Mangalore on 19th May 2012, and later we want to travel to different destination we had cancelled the ticket prior one month and it has been notified to me that refund will credit to my account within 15 working days, But its almost 4 months passed and i still didnt hear any news from them. I send almost 100 mails claiming...

Hello.,

Booking ref: Q2WRJO - 25th May 2012

On its mercy the airlines cancelled the flight and a full refund was offered. Being on-line booking; promptly also done on-line cancellation. however did not get full refund. Still Rs.3400.00 is pending to be refunded

Have been chasing through emails; nothing seem to come forward. Neither a response from "[protected]@airindiaexpress.in"br...

I am an extremely unhappy customer of Air India Express Airlines. Following is an excerpt of the sequence of events:

We booked 2 tickets on April 9, 2012 from Mumbai to Cochin, Itinerary # FRUQ6M. DEPARTURE:Tue-14/08/12 17:15.
We booked 2 more tickets, one for Aug 25, 2012 Mumbai-Cochin and another one scheduled for Aug 28, 2012 for the same sector. These were booked on April 18, 2012.
We also booked 4 tickets...

Myself, the undersigned. have purchased a ticket with PNR # IX11563926, during the month for February 2012, for travelling from Dubai to Kozhikkode on IX 344 on 16.08.2012 and paid AED AED 2071.88 for the same.

Last thursday, July 19, 2012, I have received an email from " [protected]@airindiaexpress.in ", stating that the above highlighted flight which I have chosen has been cancelled. Immediately, I tried to contact...

i booked the ticket in Air india express on 18-07-12 from dubai to trivandrum.but because of the strike they changed from dubai to trivandrum.but on that day the flight delayed more than 12 hours.at last the flight came and we entered into the flight and seated more than 1 hour,at last they are saying airoplanes having some technical problem so the day is shifted to next day on 19th july at 3.30pm.and the airlines authorities are saying you...

Dear Team,

As per your request, please find herewith the attached documents for your references.


Please let me know when, my refund amount will be credited to my account number.

I had purchased Air ticket from my Credit card (emirates NBD) through the agent DNATA.

Many thanks,

From:
Sent: Monday, July 16, 2012 1:16 PM
To: Rahamathulla
Subject:...

One of my ticket from Singapore to Chennai 28th April 2012,Chennai To Singapore on 06th May 2012(Confirmation number HNZWN8) was cancelled on 23rd April 2012 and the refund not being made as of date. Request you to resolve the issue.

Flight : IX 682
Ticket:- 28th April 2012, Singapore to Chennai,Confirmation number HNZWN8
06th May 2012,Chennai To Singapore

The issue has been reminded to air india...

My Air India Express flight DXB -IXE departing at 7/22/2012 9:15:00 AM (Date is in mm/dd/yyyy format) has been cancelled but I can not get a refund back. The staff in their office in Dubai never answer the phone (It's a;ways engaged) and emails go unanswered. Several of my friends who used to fly by AIE have had similar experience. This is so unfair. I will be writing to the local newspapers about this just to warn the NRIs about this...

Sir,
I have booked an air ticket from Singapore to Chennai (travelling date 14/05/2012) for my wife. Later I wanted to cancel the ticket and I tried online cancellation but it doesn't work. So I sent an email request to customer support in Singapore to cancel it manually. They replied back to me on 18th of April and informed me that the ticket was cancelled and I will get the refund in 2 weeks. But until now I did not get any...

i have sent 3 reminder mails to [protected]@airindiaexpress.in since 12th May 2012 regarding my refund claim for my ticket PNR No. FT74ZF(ticket attached with the mail; its for cancelled air india express flight no. IX-208 Dated 12/05/2012 for the sector Mumbai to Mangalore). the previous two reminders were dated for 12/05/2012 and 22/05/2012.
However i am sorry to say that despite my repeated reminders i have not yet received...

One of my ticket from Kozhikode to Mumbai on 2nd May (PNR No. IX[protected] was cancelled on May 1st and the refund not being made as of date. Request you to resolve the issue.

Flight : IX 302
Ticket:- 2nd May 2012, from Kozhikode to Mumbai, PNR No. IX11719086

The issue has been reminded to air india more than three time and they are not responding or giving any proper reply....

This is with regards to are flight from IXE-DXB on 30th March 2012, wherein the customer service was very pathetic, inhuman and worst.
I work for an airline and am aware some situations and circumstances are behond are control ,but as a consumer i expect full co-operation from the Company.
I and my husband were traveling as the the tkt issued online to us showed dep time at 0915 hrs ,we reached airport around 0730 hrs but...

I did internet reservation for 3 ticket from Kuwait to Kochi for 18th April. I tried to change my booking for a future date on 17th April due to some unavoidable reasons.However the website was down and local air india express office said that they are not authorised office and I have to write to head office in Mumbai and I did so. So far no reply ....

very dissapointed with the service and the rude behaviour of the staff at the Raja sansi airport in Amritsar,Punjab India about the air India express airlines..my mother and father were travelling from amritsar to Dubai and they were treated very bad at the airport because of excess weight and they had to travel all the way again 2 hours back to the city they went from..Very Disgusted!!!! please get back to me regarding this on my email asap.....

SIR,/ MADAM

GOOD DAY

IN YOUR NEW DESIGNED AIR INDIA HOME PAGE I AM FACING A PROBLEM TO RESHEDULE THE TICKECT. ONCE I ENTER THE CONFIRMATION NUMBER AND THE LAST NAME OF THE PASSANGER ,THE MESSAGE IS COMING THAT, modification cannot be made to your flight after check in" PLEASE NOTE THAT I HAVE TAKEN RETURN TICKET. PLASE HELP ME I WAND RESHEDULE MY TICKET TO 30TH APRIL 2012 FROM 26TH APRIL 2012....

dear sir,

i have sent a complaint letter related to my ticket reschedule due to flight cancellation to [protected]@airindiaexpress.in from my e mail id [protected]@gmail.com and [protected]@henkelpolybit.com, even after 3 reminders there is no feed back from the department. please let me know what should i do to travel with the same ticket....

I had plan to book the ticket through online from airindia express web site. I booked ticket, but ticket not generated (due to time out) simultaneously money credited to air India express account. I had informed through email on Jan. 2012 so far no reply. Pls guide me what are the procedure to refund my money ..?...

Dear Sir /Madam,

I had booked Air India Express ticket from Dubai - Mangalore -Dubai online , on 11th November 2011, due to the technical problem in Air India express web site the money is deducted from my credit card but i did not receive the ticket , i have sent several email's requesting refunding my money to my credit card , but till now nothing is happened , all my email left anaswered , kindly advise to whom...

I am mustaffa i have travelled from kozhikode to dubai on 7th january 2012 e-ticket number is IX17264147 and PNR IX11028194. when i reach dubai i didnt receive my baggage and it has been told to me that the baggage was send to abu dhabi and they will call and inform me that when i can collect it. after that i didnot receive any response from air india and when i called back again they have informed me that they will call me and later on someone...