Air India Express Complaints & Reviews

My father travelled from Amritsar to Dubai (IX 191) on December 19, 2013. We requested for wheelchair as he cannot walk without support. With great difficulty, we managed to get him a wheelchair at the Asr Airport. After he boarded he told the airhostess that he would need wheelchair when they land. Much to our disappointment and Inconvenience, the crew said they were helpless, did not even care to help him with luggage. He is an old man, who walks with support and these Inhuman insensitive staff failed to do their duty as well. He had no choice but to somehow drag his luggage. A co-passenger was nice enough to help him during immigration procedures. But it took him 2 hours to get out of the airport after landing as none of the Air India Express employees cared even though the wheelchair requirement is clearly mentioned on the ticket. Such a shame we are an international airline! Here are the details if at all you would care in the least to correct such negligence, insensitive act. Passenger Name: Narinder Kumar Pathak

I had booked my tickets for travel between Dubai to Mangalore on Air India express on the 2nd of June and the due date for travel was in October. Due to change in plans. i had to cancel my tickets on August 22nd and was told that the amount would be refunded back to me within 14 days time. However, after 2 weeks, i.e 4th of September, 2013 I got a strange reply from Air India mentioning that the ticket amount had already been refunded on the 2nd of August. We sent them a reminder on the 12th of September, 29th September, 30th September, October 5, October 9, October 23rd, November 12th, November, 28th and today December 23rd. All I get in response is that they are following up on this. I wonder if they take so long to get a refund, do they also wait so long for their passengers to pay for their tickets. If so want to make a booking and will pay only after 6 months.

I booked a ticket under reference 4PWB8N from Tiruchirapalli to Dubai for travel date September 21, 2013. Booking was done on August 03, 2013. However on September 15, 2013 I sent a request for cancellation of the same. Following mail was received. Its been 4 months now and there is no sight of the credit. Incase credit has been made I should be advised of the date for me to check with my bank. I have sent several reminder to customer service who have always a standard reply. Your query has been sent to our Finance department. Will advise you shortly. All the reminders are now placed in thrash by Finance department/Customer Service. Quote Dear Sir/Madam, This mail is to inform you that your money for the cancelled ticket has been approved on 15th of September. The refunded amount will take 10-12 days to get credited to your account as there are more than one banks involved. We hope the above information is sufficient. Please feel free to get in touch with us if you still face any other problem. Best Regards, Customer Support (TK) Air India Express Unquote

I had a problem in my online booking and I spoke to Air India express office in Trivandrum. The person spoke to me asked me to reach the cost of ticket in Cash and my passport. I sent my wife with required items and on reaching they said they need return ticket since its a tourist visa. I was on phone with my wife as the time was close 4.45 pm. I have told them that I will give the PNR of my return ticket or I can sent the ticket my mail. They were reluctant to accept both and one Mr Gopi was the leader who was in a hurry to close the office being Saturday. If employees like Mr Gopi had shown 10% of enthusiasm what he has shown for closing the office for doing business Air India Express could have flourished. We want to promote Public sector, but the employees like Gopi never allows...

I have cancelled this ticket on[protected] and my PNR no is ( HRRENU ). Due to some bad financial situation, I cancelled this ticket. But the amount was not yet credited to my account and the Bank they are charging me. I contact the customer service and they replied me that we they forwarded your issue to our finance department. More than 12 times I got the same reply which was not helpful to me. I don't know how long I have to wait. Please help...

I had cancelled my ticket on 23/07/2013 ( Confirmation number IDJ19Z ). Now its more than 4 months, i didn't receive any refund. I sent around 7 emails to customer support. They are just replying some issues on finance department, they are following up. Please do any necessary action... I am attaching my cancelled ticket...

Most of the times we are unable to book the tickets online. The following is the message: "Your transaction was declined by Cyberspace. Please contact call centre to complete your booking." We are forced to book through Makemytrip immediately after that. There is no call centre details on the net and the telephone numbers provided does not help. Is there any specific reason why we are put to such inconvenience? If...

My son about to aboard from Chennai to Colombo on 21 of Nov, 2013 but he was denied giving boarding pass by asking him to pay Rs.2000/- for excess baggage. He was carrying only 24.5 kg totally with hand baggage. Normally 20+7 allowed. We are very much doubtful that there is some fraudulent practices is going on in weight etc. And the wort thing is the counter staff was very rude with perfunctory.

Dear Sir / Madam, Gentle Reminder. Jayakumar [protected]@hotmail.com Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: Jayakumar Sent: Monday, October 21, 2013 2:25 PM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Gentle Reminder. From: Jayakumar Sent: Thursday, October 17, 2013 4:21 PM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Since July 2013 I am requesting to reimburse the money for the cancelled ticket. Can I have a proper reply soon. Can I wait for a proper reply ? Regards, Jayakumar Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: Jayakumar Sent: Sunday, October 13, 2013 10:03 AM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Since July 2013 I am requesting to reimburse the money for the cancelled ticket. Can I have a proper reply soon. Regards, Jayakumar Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: Jayakumar Sent: Thursday, October 10, 2013 10:36 AM To: 'customersupport' Cc: '[protected]@hotmail.com' Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Gentle Reminder. Regards, Jayakumar Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Tuesday, October 8, 2013 9:49 AM To: Jayakumar Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Thank you for choosing to fly with Air India Express. We are very sorry for the delay. Kindly note that we have again forwarded your mail to the finance department with high importance who will investigate your case and take appropriate action and will refund your money as soon a possible. We hope the above information is sufficient. Please feel free to get in touch with us for any further clarification. Best Regards, Customer Support (SH) Air India Express. From: [protected]@topaz-engineering.com [mailto:[protected]@topaz-engineering.com] Sent: Monday, October 07, 2013 6:54 PM To: [protected]@airindiaexpress.in Cc: [protected]@hotmail.com Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Gentle Reminder Regards, Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Thursday, October 3, 2013 1:23 PM To: Jayakumar Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir/Madam, We are extremely sorry for the delay. There has been some problem at our finance department due to which there has been a delay. Kindly note that we have again sent a reminder to our finance department who will take some action as soon as possible. Thank you for bearing with us. We hope the above information is sufficient. Please feel free to get in touch with us if you still face any other problem. Best Regards, Customer Support (PN) Air India Express. From: [protected]@topaz-engineering.com [mailto:[protected]@topaz-engineering.com] Sent: Thursday, October 03, 2013 1:30 PM To: [protected]@airindiaexpress.in Cc: [protected]@hotmail.com Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Since July 2013 I am requesting to reimburse the money for the cancelled ticket. Can I have a proper reply soon. Regards, Jayakumar Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Wednesday, October 2, 2013 9:05 AM To: Jayakumar Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, We are constantly keeping a track of your case and shall revert to you As soon as possible. We are sorry for the inconvenience caused to you and thank you for Bearing with us. Thanks once again. Best Regards Customer Support (PN) Air India Express. From: [protected]@topaz-engineering.com [mailto:[protected]@topaz-engineering.com] Sent: Tuesday, October 01, 2013 4:15 PM To: [protected]@airindiaexpress.in Cc: [protected]@hotmail.com Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Let me know now, can I get the refund from AIRINDIA EXPRESS. From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Tuesday, October 1, 2013 2:15 PM To: Jayakumar Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Kindly note that we have forwarded your mail to the finance department who will investigate your case and take appropriate action. We hope the above information is sufficient. Please feel free to get in touch with us for any further clarification. Best Regards, Customer Support (SH) Air India Express. From: [protected]@topaz-engineering.com [mailto:[protected]@topaz-engineering.com] Sent: Tuesday, October 01, 2013 3:10 PM To: [protected]@airindiaexpress.in Cc: [protected]@hotmail.com Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, THIS IS already forwarded to you so many times you see my trailing mails . Please do not tell something to avoid your responsibility in this. Please let me have a proper answer from such a reputed airline like AIRINDIA EXPRESS !!! Let me know now, can I get the refund from AIRINDIA EXPRESS. Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Tuesday, October 1, 2013 1:33 PM To: Jayakumar Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Kindly send us your PNR/ confirmation number so we can check your record. We hope the above information is sufficient. Please feel free to get in touch with us if you still face any other problem. Best Regards, Customer Support (SH) Air India Express. From: [protected]@topaz-engineering.com [mailto:[protected]@topaz-engineering.com] Sent: Tuesday, October 01, 2013 1:23 PM To: [protected]@airindiaexpress.in Cc: [protected]@hotmail.com Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir/Madam, It is confirmed from my bank there is no refund amount credited to my credit card # Master card [protected]. On 7th July or even after up to this time. Please let me know when Air India Express will be processed to reimburse the cash to my account. I am not receiving any reply for my mails from you. !!! Best Regards, Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: Jayakumar Sent: Sunday, September 29, 2013 2:48 PM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir/Madam, Gentle Reminder Can you please give me an answer soon. Regards, Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: Jayakumar Sent: Monday, September 23, 2013 11:46 AM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir/Madam, Gentle Reminder Can you please give me an answer soon. Regards, Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: Jayakumar Sent: Thursday, September 19, 2013 3:26 PM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Gentle Reminder From: Jayakumar Sent: Tuesday, September 17, 2013 11:44 AM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir/Madam, It is confirmed from my bank there is no refund amount credited to my credit card # Master card [protected]. On 7th July or even after up to this time. Please let me know when Air India Express will be processed to reimburse the cash to my account. Best Regards, Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Tuesday, September 17, 2013 10:25 AM To: Jayakumar Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir/Madam, This mail is to inform you that your ticket has been refunded on 07th July 2013. The refunded amount will be processed to your account. We hope the above information is sufficient. Please feel free to get in touch with us if you still face any other problem. Best Regards, Customer Support (KA) Air India Express. From: [protected]@topaz-engineering.com [mailto:[protected]@topaz-engineering.com] Sent: Monday, September 16, 2013 2:01 PM To: [protected]@airindiaexpress.in Cc: [protected]@hotmail.com Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Please note the PNR No. which is in the ticket attached for reference DILS1T Please check the ticket attached. The ticket was attached in my earlier mail also. Please reimburse the cash to my credit card. Master card [protected]. Regards, Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Monday, September 16, 2013 9:31 AM To: Jayakumar Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Kindly send us your PNR number so we can check your record. We hope the above information is sufficient. Please feel free to get in touch with us if you still face any other problem. Best Regards, Customer Support (KA) Air India Express. From: [protected]@topaz-engineering.com [mailto:[protected]@topaz-engineering.com] Sent: Sunday, September 15, 2013 12:08 PM To: [protected]@airindiaexpress.in Cc: [protected]@hotmail.com Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Gentle Reminder From: Jayakumar Sent: Wednesday, September 11, 2013 12:04 PM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Gentle Reminder From: Jayakumar Sent: Tuesday, September 10, 2013 1:14 PM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, To The officer in-charge Reimbursement of cancelled ticket Money, Dear sir, With reference to the trailing mails I need a reply from AIR INDIA EXPRESS. Regards, Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: Jayakumar Sent: Wednesday, September 4, 2013 4:25 PM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, To The officer in-charge Reimbursement of cancelled ticket Money, Dear sir, Please find attached the copy of booked ticket & cancellation. With this you can trace out from your system. Please can I get the money reimbursed as early as possible. Your cooperation in this is highly appreciated. Best Regards, Jayakumar Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Wednesday, September 4, 2013 2:28 PM To: Jayakumar Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Kindly send us your PNR number so we can check your record. We hope the above information is sufficient. Please feel free to get in touch with us if you still face any other problem. Best Regards, Customer Support (SH) Air India Express. From: [protected]@topaz-engineering.com [mailto:[protected]@topaz-engineering.com] Sent: Wednesday, September 04, 2013 11:57 AM To: [protected]@airindiaexpress.in Cc: [protected]@hotmail.com Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, To The officer in-charge Reimbursement of cancelled ticket Money, Dear sir, Please can I get the money reimbursed as early as possible. An answer from the officer in charge is expected. Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: Jayakumar Sent: Thursday, August 29, 2013 8:33 AM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, To The officer in-charge Reimbursement of cancelled ticket Money, Dear sir, With reference to the cancelled ticket Dated 07/07/2013 attached, the reimbursement of cancelled ticket money to my credit card # Master card [protected] is not done so far by AIR – INDIA EXPESS. Please can I get the reimbursement as early as possible. Please refer the trailing mail which was forwarded on JULY 23rd 2013 Best Regards, Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Tuesday, July 23, 2013 9:28 AM To: Jayakumar Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Kindly note that we have forwarded your mail to the finance department who will investigate your case and take appropriate action. We hope the above information is sufficient. Please feel free to get in touch with us for any further clarification. Best Regards, Customer Support (TP) Air India Express. From: [protected]@topaz-engineering.com [mailto:[protected]@topaz-engineering.com] Sent: Tuesday, July 23, 2013 10:03 AM To: [protected]@airindiaexpress.in Cc: [protected]@hotmail.com Subject: The officer in-charge Reimbursement of cancelled ticket Money, To The officer in-charge Reimbursement of cancelled ticket Money, Dear sir, With reference to the cancelled ticket Dated 07/07/2013 attached, the reimbursement of cancelled ticket money to my credit card # Master card [protected] is not done so far by AIR – INDIA EXPESS. Please can I get the reimbursement as early as possible. Best Regards, Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately.

I cancelled booking ref. EVHXZ9 by Air India Express on June 28th, 2013. When followed up on the status, AIE customer service informed that the payment has already been transferred to my account but when I checked with my bank I found that AIE has not transferred the refund amount. Then the AIE Customer service informed that that matter has been advised to their Finance Dept. but there after no response to emails no. I am totally disappointed with such a service from the National Carrier. The sector booked was Sharjah-Cochin-Sharjah. AIE customer support last correspondence to me is copied below:- On Aug 13, 2013 3:12 AM, "customersupport" <[protected]@airindia.in> wrote: Dear Sir / Madam, We are constantly keeping a track of your case and shall revert to you As soon as possible. Thank you for choosing to fly with Air India Express. We are sorry for the inconvenience caused to you and thank you for Bearing with us. Thanks once again.

I am Abdul Shamnad booked ticket for me and my wife through online. for me an up and down ticket from London Heathrow airport to Cochin and for my wife Cochin to Heathrow for 14th August. (PNR : H921B). then I extended this ticket to 26th October. on 24th October at 4.30 IST, I called Air India Customer Care cell to make an enquiry about extension procedure and notional charges. i enquired them that will the ticket hold for 10th of next month and they answer that they cant. then i enquired about the extension charges and also about the "Notional charges". the call taken by a lady, she said that the extension charges be as earlier that is around Rs.11000 for us. then she said that about notional charges and mislead me and make a big loss for us. she said that the notional charge will be "Rs. 200" only per passenger. i again asked her is it "200 rupees" and she confirmed that it is "Rs.200" with extension charges payable if the extension not done before 24 hours of the journey. 200 rupees per head is a small amount and i thought that it will be extended on this Saturday and again make a call to them. again the call took by a lady and she said that the notional charge be "GBP 200" per passenger. what a difference?? due to the false information provided by the executive on 24th october, i need an extra 40000 Rupees. how can i bear such a huge loss? this is not a problem for them.. if they not gave such a wrong information, i can extend the ticket without such big amount. they can simply make a negligence and it suffered by me. i need an immediate solution for this problem caused with the clear negligence from the part of Air India. my contact no: [protected]. my mail id is "[protected]@gmail.com". hoping a just consideration and valuable reply, yours faithfully, Abdul Shamnad

See the below email date & other details :-

----- Forwarded Message -----
From: customersupport <[protected]@airindiaexpress.in>
To: &apos;Shijuraj Kolayadathuparamba&apos; <[protected]@yahoo.com>
Sent: Saturday, 31 August 2013 11:18 AM
Subject: RE: FOLLOW UP Fw: CANCELLATION REFUND

Thank you For choosing to fly with Air India Express.
On going through the records it appears that the refund is processed on 09/07/2013 as is evident from transaction shown below processed by our account.

1402.86 INR REFUNDED///CHQ NO 003608...19/06/2013

Confirm if you have not received the refund to your card. If you have not received kindly send the scanned copy of your credit card statement for the period 09/07/2013 18/07/2013 to [protected]@airindiaexpress.in &sg.[protected]@airindia.in


The above mentioned refund not yet received and see the new mail from customer care dept. and my reply :-

Dear sir,
I had expected your fast action as per your below reply, this is the 7th day from your last mail. i didn't receive any mails from your finance dept yet.
It is shame of our country, I am very dissappointed in this silly case couldn't solve from our Air India finance dept. [ A big public sector company in our nation].
I am trying to get the refund from the last Aug 3rd - 3 months over. it is too shame.

----- Forwarded Message -----
From: customersupport <[protected]@airindiaexpress.in>
To: 'Shijuraj Kolayadathuparamba' <[protected]@yahoo.com>
Sent: Wednesday, 9 October 2013 11:25 AM
Subject: RE: FOLLOW UP Fw: CANCELLATION REFUND

Dear Sir / Madam,

Thank you for choosing to fly with Air India Express.

We are extremely sorry for the previous mail.
Kindly note that we have forwarded your mail to the finance department with urgent reminder who will investigate your case and take appropriate action.

We hope the above information is sufficient. Please feel free to get in touch with us for any further clarification.

Best Regards,

Customer Support (CD)

Air India Express.

Respected sir, Today early morning my son Mr.Mehardeep Chhaykar was supposed to fly to Dubai on flight no-IX-191and attend an exam tomorrow after playing a Rajiv Gandhi international cricket tournament in Panchkula. He had no luggage of ant sort other than his cricket kit and and a small attache with 3 pairs of clothing.The person on duty after seeing his passport with visa of different country stamped demanded Rs-100000 without receipt for which my son refused and was agreed to travel without his kit as the team was leaving from Chandigarh to new Delhi on 08/10/2013 by Ek 515.They made him run here and there to waste his time till his flight took off.Being a frequent players travelling and for the first time has faced such a problem.But not issuing a boarding pass does not make sense and being a NRI who was visiting his grand parents in Jalandhar after a tournament. I have written a letter to the chief minister Punjab and Aaj tak. Their behavior was very rude and not willing to talk.I had to book an another ticket AI 0462 Atq-Dli and Ai-0995 Dli -Dxb And mail it to him.When he went to collect it they said you should have at least paid Rs-5000 and not created a fuss about it.I would request you to go in to this matter seriously and see all the footage on the CCTV and if i come across this gentlemen he will going for good.As my son is of only 19 years of age and has been staying in Dubai for the past 13 years..I want to know what will be the status of that ticket and waiting for areply as soon as possible and wont sit quiet till this matter is solved Regards Harindeep

I MR PETER PAUL JOSEPH booked a airline ticket for my sister from chennai to mumbai (Air India Express IX-602) .The flight was on Sat,31aug 2013.When she traveled in the plane her seat was fully smelling with a sweat.She was not comfortable at all.She also mentioned me that never to book a ticker in Air India express again.Please look into consideration n please do provide a proper facility to your customers.

September 2, 2013

The Manager
Finance Department
Air India Express,
Mumbai India
E-Mail: [protected]@airindiaexpress.in


This is the 3rd reminder mail that I have sent. The first email was sent on 14th August 2013. The second email was sent on 29th August 2013.



Dear Sir/Madam,

It has been over a month since I canceled 2 tickets on the18th July 2013 and my payment has still not been refunded. Now it has been more than 40 days. Can you please look into this? Kindly arrange to return the refunds to my credit card. I have attached the booking with this mail. Booking Reference is
1) 13UGP3 Violet Lobo
2) 7EH1R2 Frank Lobo.

Thank you for your assistance and I am looking forward to hear from you soon.

Yours Sincerely,

MR. LAWRENCE D’ALMEIDA
Latifa School for Girls
Post Box No. 11533,
Dubai U.A.E.
Tel: [protected]
[protected]@emirates.net.ae

IX 537 AUH - TVC dated 21 August 2013 was iniitially delayed; reason claimed by captain is that slot to take off is not available and captain is trying his best; however, after one hour, captain abandoned the flight. Living arrangements were not provided to passengers on visit visa to UAE who were leaving UAE. No firm information on time of resumption of the flight. Ladies children and strange gents are asked to rest in crowded lounge! The callous attitude of the staff adds insult to the injury.

I have booked a ticket from Dubai to Tiruvananthapuram (booking confirmation no.WOVVYW) for self and family (wife & 2 daughters) in April because I was not able to travel, I have cancelled only my ticket on 5-July-2013 from the same booking. The refund amount AED.1,273.35 is not yet credited in my Credit Card (master card). I have been sending emails to customer support several times and they reply saying they have forwarded my query to their finance dept. The fact is I yet to get the refunded money.

Please note that, I (Vivek Kakkayen Manden) was trying to book Air Indian express flight tickets from Kuwait to Kozikode for my friend (Sangeeth Ameri) and family on 9th July, 2013 using my credit card. The travel date is 11th August, 2013. During the booking the process was declined twice and I didn’t get any email notification regarding this. My email id given during that time was vivek.[protected]@gmail.com. Since the process was declined, my friend has taken the ticket through a travel agent using cash (not my credit card). Now, when I checked my credit card statement, it is showing that money was deducted (statement is given below). I didn’t get any email notification till date regarding the ticket booking. Therefore, you are kindly requested take necessary action to repay the money (KD 158.950/-) to my bank account. The above subject was informed to Air India Express customer care on 22nd July, 2013 via e-mail. Then the follow up correspndence are copied herewith. You are kindly requested to help for getting the money (Kuwait Dinar 158.950/-) from Air India Express. PLEASE HELP ME REGARDING THE SUBJECT. My bank statement is attached herewith for your ready reference. Regards, Vivek Kakkayen Manden From: Vivek Kakkayen Manden Sent: Wednesday, August 07, 2013 11:49 AM To: [protected]@airindiaexpress.in Subject: Without booking the ticket AirIndia express has withdrawn money from my credit card. Need refund Urgently After continues follow ups also on the trailing mails I (Vivek Kakkayen Manden) is not getting proper response from your end. Please note that, without booking the ticket AirIndia express has withdrawn money from my credit card (details are given below). And in your previous mail it was promised that my mails will be forwarded to your Finance Department and they will resolve my issue. Please taken necessary action in order to refund the money (Kuwait Dinar 158.950/-) Awaiting your reply. Regards, Vivek Kakkayen Manden From: Vivek Kakkayen Manden Sent: Tuesday, August 06, 2013 9:51 AM To: [protected]@airindiaexpress.in Subject: online booking Sir, I am still awaiting for your response on the trailing mails. Hope your Finance department has taken necessary action to refund the money to my account. Regards, Vivek From: Vivek Kakkayen Manden Sent: Tuesday, July 30, 2013 1:15 PM To: 'customersupport' Subject: RE: online booking Sir, As required my bank statement is attached herewith. Your early action to resolve the issue will be highly appreciated. Regards, Vivek Kakkayen Manden From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Tuesday, July 30, 2013 1:05 PM To: Vivek Kakkayen Manden Subject: RE: online booking Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Kindly send your bank statements then we are forwarding your mail to finance department. They solve your problem. We hope the above information is sufficient. Please feel free to get in touch with us if you still face any other problem. Best Regards, Customer Support (SS) Air India Express. From: Vivek Kakkayen Manden [mailto:v.[protected]@knpc.com] Sent: Monday, July 29, 2013 1:57 PM To: [protected]@airindiaexpress.in Subject: online booking Sir, Still Awaiting your reply on the below mail. Please treat this as urgent. Regards, Vivek From: Vivek Kakkayen Manden Sent: Thursday, July 25, 2013 10:09 AM To: 'customersupport' Subject: RE: online booking Sir, Please note that, the ticket which you have mentioned in your previous mail (ticket/confirmation no. BS3SNB) is booked by my friend (Sangeeth Ameri) through a travel agent in Kuwait (Caesars Travels). I am not referring to that ticket. This was intimated to you earlier by my first email. Yesterday I went to Air India express Kuwait office and found out the above. Therefore, please be informed that, Air India express has collected 158.950KD from my credit card without booking any ticket. Please do the needful to refund the whole money ie 158.950 KD back to my account as soon as possible. My first email to Air India Express regarding this subject is copied here for your ready reference; Sir, Please note that, I (Vivek Kakkayen Manden) was trying to book Air Indian express flight tickets from Kuwait to Kozikode for my friend (Sangeeth Ameri) and family on 9th July, 2013 using my credit card. The travel date is 11th August, 2013. During the booking the process was declined twice and I didn’t get any email notification regarding this. My email id given during that time was vivek.[protected]@gmail.com. Since the process was declined, my friend has taken the ticket through a travel agent using cash (not my credit card). Now, when I checked my credit card statement, it is showing that money was deducted (statement is given below). I didn’t get any email notification till date regarding the ticket booking. Therefore, you are kindly requested take necessary action to repay the money (KD 158.950/-) to my bank account. Master Card Statement Card Number: Card Limit: 600.000 Available Limit: 441.050 Outstanding Balance: -158.950 Expiry Date: 30/09/2014 00:09:00 The "Available Limit" to use will be updated immediately with the payment made. However the "Outstanding Balance" will be updated in the following working day. If you wish to exchange your Watani Gift Points with gift vouchers click here Transactions by month Post Date Transaction Date Transaction Details Transaction Amount KD Equivalent Country 21/07/2013 21/07/2013 DIRECT DEBIT PAYMENT, KWD -289.574 -289.574 Kuwait 11/07/2013 09/07/2013 AIR INDIA CHARTERS KW, KWD 158.950 158.950 Kuwait Thanking you in advance, Vivek Kakkayen Manden Phone no.[protected]day time) ,[protected]evening) From: customersupport [mailto:[protected]@airindia.in] Sent: Thursday, July 25, 2013 8:26 AM To: Vivek Kakkayen Manden Subject: RE: online booking Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Kindly note that we have send you receipt of the ticket on your given BELOW e-mail Id. We hope the above information is sufficient. Please feel free to get in touch with us if you still face any other problem. Best Regards, Customer Support (SS) Air India Express. From: Vivek Kakkayen Manden [mailto:v.[protected]@knpc.com] Sent: Wednesday, July 24, 2013 11:56 AM To: [protected]@airindiaexpress.in Subject: FW: online booking Sir, Still Awaiting your reply on the below mail. Please treat this as urgent. Regards, Vivek From: Vivek Kakkayen Manden Sent: Tuesday, July 23, 2013 4:38 PM To: customersupport Subject: RE: online booking Sir, Please note that, I have not received the below said ticket/confirmation. kindly forward the same to this mail id vivek.[protected]@gmail.com or v.[protected]@knpc.com awaiting your reply, vivek ________________________________________ From: customersupport [[protected]@airindiaexpress.in] Sent: Tuesday, July 23, 2013 2:00 PM To: Vivek Kakkayen Manden Subject: RE: online booking Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Kindly note that we have send you receipt of the ticket/confirmation no.BS3SNB on your given e-mail Id. Your booking is confirm. We hope the above information is sufficient. Please feel free to get in touch with us if you still face any other problem. Best Regards, Customer Support (SS) Air India Express. From: Vivek Kakkayen Manden [mailto:v.[protected]@knpc.com] Sent: Tuesday, July 23, 2013 2:33 PM To: customersupport Subject: RE: online booking Sir, Thank you for your response. The correct name of the passengers for whom the booking have been done is as follows; 1. Sangeeth Ameri 2. Laya Sangeeth 3. Neil Sangeeth (infant) As mentioned in the earlier mail, please note that, the above mentioned passengers are already booked their ticket through an agent since i didn’t get any confirmation mail from AirIndia express. Therefore, you are kindly requested take necessary action to repay the money (KD 158.950/-) which you have deducted from my account. Regards, Vivek Kakkayen Manden From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Tuesday, July 23, 2013 11:35 AM To: Vivek Kakkayen Manden Subject: RE: online booking Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Kindly send us the correct name of the passenger for whom the booking has been done so we can check your record. We hope the above information is sufficient. Please feel free to get in touch with us if you still face any other problem. Best Regards, Customer Support (TP) Air India Express. From: Vivek Kakkayen Manden [mailto:v.[protected]@knpc.com] Sent: Tuesday, July 23, 2013 11:50 AM To: [protected]@airindiaexpress.in Subject: FW: online booking Sir, I am still awaiting for a reply from your end for the trailing mail. Regards, Vivek Kakkayen Manden

Dated : 17.08.13
To,
The Chief Manager, Silchar, Assam
AIR INDIA,

SUB : REDRESSAL OF COMPENSATION FOR FLIGHT CANCELLATION.

Dear Sir,

I would like to submit that at the time of flight Ticket booking on 23rd June’13 by my Travelling Agency M/s. Cyber Dotcom Cachar, Assam Mail Id.[protected]@gmail.com Mobile No-[protected]) as well as myself have been informed about the booking status of Flight Tickets on my Mobile - [protected].

However, on reaching at the Bhuvaneswar Airport on scheduled Date & time on 04th Aug'2013, I have been informed by the Airline Staff at Bhubaneswar that the flight was already cancelled. I regret to say that neither myself or to my travel agency have been informed about the cancellation of flight. I submit that I had travelled along from Visakhapatnam to Bhubaneswar on train to catch the flight.

I have been told by the bhubaneswar airline staff that I have to make alternate arrangement at my own. Because it was compulsion that I had to catch another flight for Silchar from kolkata on next day early morning on the same continuous Ticket. Fortunately, there was a Indigo flight at 7.30 PM at Bhubaneswar for kolkata. I have arranged money from some alternate source at Bhuvaneswar for purchase of Ticket in Cash at Rs.2752/= which must be compensated by Air India along-with equal amount for tension giving. Totalling Rs.5504.00.

My grievance must be heard upon & request to send Draft in my Favour at the below address.
MSN MURTY, C/o M/s. IVRCL LTD., Birendra Bhawan, Vivekanand Road, Silchar (Dist. : Cacher ) ASSAM-788001.

Your earliest action in the matter is requested & appreciated.

Yours sincerely,

MSN MURTY
[protected]

I had cancelled one airindia express ticket through online on april 08th 2013 as it was purchased through credit card, but the cancellation amount (1060aed) is not yet credited back to my account . its already 3 months passed since the cancellation done, I had sent so many mails regarding this issue to the customersupport of airindia express. but they used to cheat me by sending the same reply that they forwarded the issue to finance department.please take necessary action to solve my issue.


Rrgards,
Visakh Pradeep
Sharjah
[protected]