Air India Express Complaints & Reviews

Dear Sir, With reference to the attached confirmation, I would like to inform you that I could not travel on 11.04.13 from Kozhikode to Dubai due to some personal reasons. So I kindly request you to refund the amount to the same credit card used for booking the ticket. Yours Faithfully. Chandran Vaniyan [protected] Forwarded message[protected] From: <[protected]@airindiaexpress.com> Date: Wed, Mar 6, 2013 at 12:49 PM Subject: AIRINDIAEXPRESS Confirmation #FV4GI9 To: [protected]@gmail.com E-mail: [protected]@airindiaexpress.in Confirmation number:FV4GI9 Receipt and Itinerary as ofWed-06/03/13 08:46 You will need to provide this confirmation number and your passport/photo I.D. and valid visas (where applicable) at check-in to receive your boarding card. CHANDRAN VANIYAN PO BOX 5527 GARHOUD DC 5527 AE ITINERARY: FROM/TOFLIGHTSTOPSDEPARTUREARRIVAL DXB ( Dubai, Terminal 2, DXB) Terminal 2 / CCJ ( Kozhikode, CCJ) IX - 3440Mon-08/04/13 20:45Tue-09/04/13 02:15 Passenger(s)Charge DescriptionOriginal AmountAmount VANIYAN, CHANDRANV - VOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY249.00 AED249.00 AED Bag Allowance: ADT 30kgs/CHD 30kgs/INF 10kgsTAX - Airport Tax - DXB75.00 AED75.00 AED TAX - Development Charge - DXB50.00 AED50.00 AED TAX - Pax Security and Safety Service Fee - DXB5.00 AED5.00 AED FUEL - Fuel Surcharge - DXB230.00 AED230.00 AED ITINERARY: FROM/TOFLIGHTSTOPSDEPARTUREARRIVAL CCJ ( Kozhikode, CCJ) / DXB ( Dubai, Terminal 2, DXB) Terminal 2IX - 3430Thu-11/04/13 07:05Thu-11/04/13 09:30 Passenger(s)Charge DescriptionOriginal AmountAmount VANIYAN, CHANDRANH - HOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY327.33 AED327.33 AED Bag Allowance: ADT 20kgs/CHD 20kgs/INF 10kgsTAX - Airport Tax (Passenger Service Fee) - CCJ15.77 AED15.77 AED FUEL - Fuel Surcharge - CCJ193.57 AED193.57 AED TAX - Development Charge - CCJ20.30 AED20.30 AED Reservation Totals:Air fare576.33 AED Tax589.64 AED TRAVEL INSURANCEAED 0.00 Special Service0.00 AED Change/Cancellation Fees65.06 AED TOTAL1, 231.03 AED Payment Summary:CHANDRAN VANIYAN 06/02/13, MSCD XXXXXXXXXXXX4869890.09 AED890.09 AED CHANDRAN VANIYAN 06/03/13, MSCD XXXXXXXXXXXX4869182.53 AED182.53 AED CHANDRAN VANIYAN 06/03/13, MSCD XXXXXXXXXXXX4869179.83 AED179.83 AED TOTAL PAYMENTS1, 252.45 AED Note Cabin Baggage allowed is 7 Kgs (including DUTY FREE ITEMS) per passenger (except Infants). Dimensions not to exceed 20x14x9 inches.Check-in counters open 3 HOURS before scheduled departure and close 60 MINUTES before scheduled departure.All passengers must possess a valid Passport and Visa for International Travel. For Domestic Travel, passengers must carry a valid Photo ID.Please carry this receipt when reporting for the flight.CANCELLATION CHARGES 35% of the basic fare + transaction fee if the cancellation is made 10 days or more prior to the scheduled departure of the flight. 50% of the basic fare + transaction fee if the cancellation is made between 9 days and 24 hours prior to the scheduled departure of the flight. ONLY TAXES will be refunded if the cancellation is made less than 24 hours prior to the scheduled departure of the flight. Only Taxes will also be refunded if the passenger is also a NO SHOW on the flight.Change of Booking to another date/sector is permitted up to 12 hours prior to your booked flight. Change of date/sector is free of cost for Express FLEXI fare. For Express VALUE fare, a nominal charge of Rs 450/- or its equivalent in local currency will be charged. In both Express VALUE and Express FLEXI, the passenger will have to pay the difference in fare if the applicable basic fare is greater than the current basic fare. However, if the applicable basic fare is less than the current basic fare, the difference in amount will not be refunded to the passenger. Also, in case the applicable taxes are higher, the difference in tax amount will also have to be paid by the passenger. If the applicable taxes are lower, no refund will be given. The refund will be made in the same mode of payment as used while booking. For 'Cash' payment, the refund may be processed by cheque.As provided in Air-India Express's Regulations, certain fares may have conditions, which limit or exclude the passengers’ right to change or cancel reservations.Fares and schedules are subject to change without notice.In case of circumstances beyond its control, Air-India Express may without notice, cancel, reschedule or reroute a flight. In such cases when the flight is cancelled or delayed by more than 3 hours, Air-India Express shall either: Carry the passenger on another of its scheduled passenger service on the same sector, provided space is available, OR Make a full refund of the ticket with no further liability to Air-India Express.(The passenger will be required to collect the refund from the point of purchase.)Air-India Express does not take any obligations or responsibility for transfer/connections of passengers or their baggage to other flights. Air-India Express is not liable for any losses or expenses arising out of any failure to board a planned connection. On cancellation or delay of its flight due to unforeseen circumstances Air-India Express will not provide for accommodation nor will it provide or arrangefor alternate mode of travel.Travel Documentation is the sole responsibility of the passenger . Confirmation FV4GI9 AIRINDIAEXPRESS.html 17K View Download Reply Forward Chandran KV [protected]@gmail.com 7/1/13 to customersupport Please update me the status [protected] Forwarded message[protected] From: Chandran KV <[protected]@gmail.com> Date: Sat, Apr 13, 2013 at 11:52 AM Subject: Fwd: AIRINDIAEXPRESS Confirmation #FV4GI9 To: [protected]@airindiaexpress.in Dear Sir, With reference to the attached confirmation, I would like to inform you that I could not travel on 11.04.13 from Kozhikode to Dubai due to some personal reasons. So I kindly request you to refund the amount to the same credit card used for booking the ticket. Yours Faithfully. Chandran Vaniyan [protected] Forwarded message[protected] From: <[protected]@airindiaexpress.com> Date: Wed, Mar 6, 2013 at 12:49 PM Subject: AIRINDIAEXPRESS Confirmation #FV4GI9 To: [protected]@gmail.com E-mail: [protected]@airindiaexpress.in Confirmation number:FV4GI9 Receipt and Itinerary as ofWed-06/03/13 08:46 You will need to provide this confirmation number and your passport/photo I.D. and valid visas (where applicable) at check-in to receive your boarding card. CHANDRAN VANIYAN PO BOX 5527 GARHOUD DC 5527 AE ITINERARY: FROM/TOFLIGHTSTOPSDEPARTUREARRIVAL DXB ( Dubai, Terminal 2, DXB) Terminal 2 / CCJ ( Kozhikode, CCJ) IX - 3440Mon-08/04/13 20:45Tue-09/04/13 02:15 Passenger(s)Charge DescriptionOriginal AmountAmount VANIYAN, CHANDRANV - VOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY249.00 AED249.00 AED Bag Allowance: ADT 30kgs/CHD 30kgs/INF 10kgsTAX - Airport Tax - DXB75.00 AED75.00 AED TAX - Development Charge - DXB50.00 AED50.00 AED TAX - Pax Security and Safety Service Fee - DXB5.00 AED5.00 AED FUEL - Fuel Surcharge - DXB230.00 AED230.00 AED ITINERARY: FROM/TOFLIGHTSTOPSDEPARTUREARRIVAL CCJ ( Kozhikode, CCJ) / DXB ( Dubai, Terminal 2, DXB) Terminal 2IX - 3430Thu-11/04/13 07:05Thu-11/04/13 09:30 Passenger(s)Charge DescriptionOriginal AmountAmount VANIYAN, CHANDRANH - HOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY327.33 AED327.33 AED Bag Allowance: ADT 20kgs/CHD 20kgs/INF 10kgsTAX - Airport Tax (Passenger Service Fee) - CCJ15.77 AED15.77 AED FUEL - Fuel Surcharge - CCJ193.57 AED193.57 AED TAX - Development Charge - CCJ20.30 AED20.30 AED Reservation Totals:Air fare576.33 AED Tax589.64 AED TRAVEL INSURANCEAED 0.00 Special Service0.00 AED Change/Cancellation Fees65.06 AED TOTAL1, 231.03 AED Payment Summary:CHANDRAN VANIYAN 06/02/13, MSCD XXXXXXXXXXXX4869890.09 AED890.09 AED CHANDRAN VANIYAN 06/03/13, MSCD XXXXXXXXXXXX4869182.53 AED182.53 AED CHANDRAN VANIYAN 06/03/13, MSCD XXXXXXXXXXXX4869179.83 AED179.83 AED TOTAL PAYMENTS1, 252.45 AED Note Cabin Baggage allowed is 7 Kgs (including DUTY FREE ITEMS) per passenger (except Infants). Dimensions not to exceed 20x14x9 inches.Check-in counters open 3 HOURS before scheduled departure and close 60 MINUTES before scheduled departure.All passengers must possess a valid Passport and Visa for International Travel. For Domestic Travel, passengers must carry a valid Photo ID.Please carry this receipt when reporting for the flight.CANCELLATION CHARGES 35% of the basic fare + transaction fee if the cancellation is made 10 days or more prior to the scheduled departure of the flight. 50% of the basic fare + transaction fee if the cancellation is made between 9 days and 24 hours prior to the scheduled departure of the flight. ONLY TAXES will be refunded if the cancellation is made less than 24 hours prior to the scheduled departure of the flight. Only Taxes will also be refunded if the passenger is also a NO SHOW on the flight.Change of Booking to another date/sector is permitted up to 12 hours prior to your booked flight. Change of date/sector is free of cost for Express FLEXI fare. For Express VALUE fare, a nominal charge of Rs 450/- or its equivalent in local currency will be charged. In both Express VALUE and Express FLEXI, the passenger will have to pay the difference in fare if the applicable basic fare is greater than the current basic fare. However, if the applicable basic fare is less than the current basic fare, the difference in amount will not be refunded to the passenger. Also, in case the applicable taxes are higher, the difference in tax amount will also have to be paid by the passenger. If the applicable taxes are lower, no refund will be given. The refund will be made in the same mode of payment as used while booking. For 'Cash' payment, the refund may be processed by cheque.As provided in Air-India Express's Regulations, certain fares may have conditions, which limit or exclude the passengers’ right to change or cancel reservations.Fares and schedules are subject to change without notice.In case of circumstances beyond its control, Air-India Express may without notice, cancel, reschedule or reroute a flight. In such cases when the flight is cancelled or delayed by more than 3 hours, Air-India Express shall either: Carry the passenger on another of its scheduled passenger service on the same sector, provided space is available, OR Make a full refund of the ticket with no further liability to Air-India Express.(The passenger will be required to collect the refund from the point of purchase.)Air-India Express does not take any obligations or responsibility for transfer/connections of passengers or their baggage to other flights. Air-India Express is not liable for any losses or expenses arising out of any failure to board a planned connection. On cancellation or delay of its flight due to unforeseen circumstances Air-India Express will not provide for accommodation nor will it provide or arrangefor alternate mode of travel.Travel Documentation is the sole responsibility of the passenger . Confirmation FV4GI9 AIRINDIAEXPRESS.html 17K View Download Reply Forward customersupport [protected]@airindiaexpress.in 7/1/13 to me Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Please note that we have sent a message to the airport to confirm that you were No Show as soon as they confirm that you have not traveled, we will change your Status/Unblock your PNR so that you can collect applicable refund. We hope the above information is sufficient. Please feel free to get in touch with us for any further clarification. Best Regards, Customer Support (SB)Air India Express. From: Chandran KV [mailto:[protected]@gmail.com] Sent: Monday, July 01, 2013 3:54 PM To: [protected]@airindiaexpress.in Subject: Fwd: AIRINDIAEXPRESS Confirmation #FV4GI9 Please update me the status [protected] Forwarded message[protected] From: Chandran KV <[protected]@gmail.com> Date: Sat, Apr 13, 2013 at 11:52 AM Subject: Fwd: AIRINDIAEXPRESS Confirmation #FV4GI9 To: [protected]@airindiaexpress.in

Dear Manager I have cancelled the return ticket No. 0K99R7 before the date and waiting for the refund to the same same credit card. I have send a number of request to customer service but reply is that (we are awaiting the reply from authority") . So please give the refund without any further delay. [protected]@ebcdubai.ae [protected]@hotmail.com

I have booked below 5 tickets thru my credit card and cancelled 4th of January due to change in route and was waiting for refund for the last 17 days. LA6Q9O - CHERIYATH MANOHARAN XIBWHE - CHERIYATH PREMANANDAN 4V0JVJ - CHERIYATH BHASKARAN 2KGCJB - KUNNIRIKKAL HARIDASAN 39QV7N - PUTHALATH USHA It is disappointing to see that no refund has been processed so far and which forced me to write to you with a hope that proper action will taken immediately.

Dear sirs,

I would like convey my opinion about air india express as very poor customer support. 6 months has been passed after the below specified cancellation and I yet to receive the money from Air india express. We were living in the world where we keep accountability for each penny we spend and receive. However, they were constantly tracking the pending when you receive my repeated reminders and yet to find it. Please see the below reminders to air india express. Kindly advice the way forward and government/ legal bodies where I can address this further.

Thanks and Regards,

Sarath







On 02-Dec-2013, at 2:07 pm, "customersupport" <[protected]@airindia.in> wrote:






Dear Sir,



We are constantly keeping a track of your case and shall revert to you

As soon as possible.



We are sorry for the inconvenience caused to you and thank you for

Bearing with us.



Thanks once again.



Best Regards

Customer Support (SH)

Air India Express.










From: Sarath Bharath [mailto:sarath.[protected]@gmail.com]
Sent: Monday, December 02, 2013 3:27 PM
To: customersupport
Subject: Re: Reservation Confirmation: X02DNX-Refund for cancellation-Reg





Dear Sirs,





It is very much disappointing to say that there is no action after the below reply from Air India and I yet to receive the money in my account.





Couple of month has been passed after the cancellation date and 1 month completed after below mail from Air India.





Awaiting for your quick reply and action in order to avoid further proceedings from my side.





Thanks and Regards,





Sarath Bharath





On Tue, Oct 1, 2013 at 9:44 AM, customersupport <[protected]@airindiaexpress.in> wrote:



Dear Sir / Madam,



Thank you for choosing to fly with Air India Express.



Kindly note that we have forwarded your mail to the finance department who will investigate your case and take appropriate action.



We hope the above information is sufficient. Please feel free to get in touch with us for any further clarification.



Best Regards,

Customer Support (PN)

Air India Express.











From: Sarath [mailto:sarath.[protected]@gmail.com]
Sent: Tuesday, October 01, 2013 10:41 AM
To: [protected]@airindiaexpress.in
Subject: Reservation Confirmation: X02DNX-Refund for cancellation-Reg







Dear Sir,





I yet to didn't receive the cancellation refund to my Credit card for the above specified cancellation amount AED 611.94.





Appreciate your necessary action to refund the amount.





Regards,


SARATH





On Tue, Aug 6, 2013 at 10:19 PM, Air India Express Reservation <[protected]@airindiaexpress.in> wrote:




E-mail: [protected]@airindiaexpress.in




Confirmation number:

X02DNX



Receipt and Itinerary as ofTue-06/08/13 18:19


You will need to provide this confirmation number and your passport/photo I.D. and valid visas (where applicable) at check-in to receive your boarding card.

Hi, I have cancelled my return flight ticket and not yet received the payment back from Air India express. I have been following up with Air India support team for last three months, but no response or confirmation for my payment. I really surprise to see the way Air India treats the passengers. They are not able to check and provide the reply properly. It's one of the worst service in India and cheating.

This is to bring to your notice to all travelers out there to think real hard (not twice, but even more than that) before booking a ticket with Air India Express. I've booked an International Ticket & then my plans got just changed for some reason. From then on, I've been trying to postpone the ticket to a different date. I've been trying the website in which there is an option to "Modify" the date, but whenever I try to change it does not come out satisfactory. I then tried calling the customer care & to my surprise I understood that being such an Old/Reputed flight, IT'S NOT 24 Hour SERVICE. If a passenger needs any kind of assistance, he needs to wait once the sun rises & still wait again once the clock strikes 9am. With this kind of service provided how can a passenger be secured till the last moment. There are many number that I've tried but none, not even one did answer to my call. The number listed below as those being provided by the Flight's Website itself. Chennai :[protected] Dubai :[protected],[protected],[protected] Kannur :[protected],[protected] Kochi :[protected] / 2610050 Kozhikode :[protected],[protected],[protected] Mumbai :[protected], 28318097, 28318098 I'll be losing my money here. Depending upon such Fight is never all advised. Air India Express Flight Date : 2nd Jan'14 Flight : IX - 351 PNR: Y2GNEW Passenger: Jijo Varghese Contact# [protected] / [protected] Mail ID: jijoo.[protected]@gmail.com, [protected]@gmail.com From a Very Unsatisfied customer who lost money JIJO VARGHESE

I purchase a return ticket from airindia express web site on 02/08/2013 for travelling to and fro Abu Dhabi –Tiruvananthapuram, 11/10/2013 and 19/10/2013. The total amount o[censored]AE dirham’s 1503.59 paid through my credit card on the same day. Due to my leave issue I cancelled the return trip (19/10/2013) on 04/10/2013, the cancellation trip amount UAE dirham’s 639.75 not yet return to my credit card till now. I sent trail mail to air India customer support mail address ([protected]@airindiaexpress.in) for the refund on 27/10/2013, 29/10/2013, 13/11/2013, 23/11/2013, 19/12/2013, 28/12/2013 but the refund amount UAE dirham’s 639.75 not yet paid. I am here by requesting you to help me for getting the refund amount o[censored]AE dirham’s 639.75. Ticket copy attached for your reference. Karunakaran Asokan Email [protected]@gmail.com Tel[protected].

Confirmation number - DBUAZN. Refund Amount : 1, 256.96 AED Transaction done on 27/11/13 This is regarding a partial cancellation of Dubai - Trivandrum return ticket booked using my credit card. I have been writing emails to the customer support email address and they respond promptly that its with their accounts department and they are looking into it. But there is no further response from anyone. please let me know when I will get the money back in my credit card. Initially the customer support told that it will take 10-12 working days to refund, but now Its been more than a month now I am waiting. Regards, Biju

My father travelled from Amritsar to Dubai (IX 191) on December 19, 2013. We requested for wheelchair as he cannot walk without support. With great difficulty, we managed to get him a wheelchair at the Asr Airport. After he boarded he told the airhostess that he would need wheelchair when they land. Much to our disappointment and Inconvenience, the crew said they were helpless, did not even care to help him with luggage. He is an old man, who walks with support and these Inhuman insensitive staff failed to do their duty as well. He had no choice but to somehow drag his luggage. A co-passenger was nice enough to help him during immigration procedures. But it took him 2 hours to get out of the airport after landing as none of the Air India Express employees cared even though the wheelchair requirement is clearly mentioned on the ticket. Such a shame we are an international airline! Here are the details if at all you would care in the least to correct such negligence, insensitive act. Passenger Name: Narinder Kumar Pathak

I had booked my tickets for travel between Dubai to Mangalore on Air India express on the 2nd of June and the due date for travel was in October. Due to change in plans. i had to cancel my tickets on August 22nd and was told that the amount would be refunded back to me within 14 days time. However, after 2 weeks, i.e 4th of September, 2013 I got a strange reply from Air India mentioning that the ticket amount had already been refunded on the 2nd of August. We sent them a reminder on the 12th of September, 29th September, 30th September, October 5, October 9, October 23rd, November 12th, November, 28th and today December 23rd. All I get in response is that they are following up on this. I wonder if they take so long to get a refund, do they also wait so long for their passengers to pay for their tickets. If so want to make a booking and will pay only after 6 months.

I booked a ticket under reference 4PWB8N from Tiruchirapalli to Dubai for travel date September 21, 2013. Booking was done on August 03, 2013. However on September 15, 2013 I sent a request for cancellation of the same. Following mail was received. Its been 4 months now and there is no sight of the credit. Incase credit has been made I should be advised of the date for me to check with my bank. I have sent several reminder to customer service who have always a standard reply. Your query has been sent to our Finance department. Will advise you shortly. All the reminders are now placed in thrash by Finance department/Customer Service. Quote Dear Sir/Madam, This mail is to inform you that your money for the cancelled ticket has been approved on 15th of September. The refunded amount will take 10-12 days to get credited to your account as there are more than one banks involved. We hope the above information is sufficient. Please feel free to get in touch with us if you still face any other problem. Best Regards, Customer Support (TK) Air India Express Unquote

I had a problem in my online booking and I spoke to Air India express office in Trivandrum. The person spoke to me asked me to reach the cost of ticket in Cash and my passport. I sent my wife with required items and on reaching they said they need return ticket since its a tourist visa. I was on phone with my wife as the time was close 4.45 pm. I have told them that I will give the PNR of my return ticket or I can sent the ticket my mail. They were reluctant to accept both and one Mr Gopi was the leader who was in a hurry to close the office being Saturday. If employees like Mr Gopi had shown 10% of enthusiasm what he has shown for closing the office for doing business Air India Express could have flourished. We want to promote Public sector, but the employees like Gopi never allows...

I have cancelled this ticket on[protected] and my PNR no is ( HRRENU ). Due to some bad financial situation, I cancelled this ticket. But the amount was not yet credited to my account and the Bank they are charging me. I contact the customer service and they replied me that we they forwarded your issue to our finance department. More than 12 times I got the same reply which was not helpful to me. I don't know how long I have to wait. Please help...

I had cancelled my ticket on 23/07/2013 ( Confirmation number IDJ19Z ). Now its more than 4 months, i didn't receive any refund. I sent around 7 emails to customer support. They are just replying some issues on finance department, they are following up. Please do any necessary action... I am attaching my cancelled ticket...

Most of the times we are unable to book the tickets online. The following is the message: "Your transaction was declined by Cyberspace. Please contact call centre to complete your booking." We are forced to book through Makemytrip immediately after that. There is no call centre details on the net and the telephone numbers provided does not help. Is there any specific reason why we are put to such inconvenience? If...

My son about to aboard from Chennai to Colombo on 21 of Nov, 2013 but he was denied giving boarding pass by asking him to pay Rs.2000/- for excess baggage. He was carrying only 24.5 kg totally with hand baggage. Normally 20+7 allowed. We are very much doubtful that there is some fraudulent practices is going on in weight etc. And the wort thing is the counter staff was very rude with perfunctory.

Dear Sir / Madam, Gentle Reminder. Jayakumar [protected]@hotmail.com Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: Jayakumar Sent: Monday, October 21, 2013 2:25 PM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Gentle Reminder. From: Jayakumar Sent: Thursday, October 17, 2013 4:21 PM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Since July 2013 I am requesting to reimburse the money for the cancelled ticket. Can I have a proper reply soon. Can I wait for a proper reply ? Regards, Jayakumar Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: Jayakumar Sent: Sunday, October 13, 2013 10:03 AM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Since July 2013 I am requesting to reimburse the money for the cancelled ticket. Can I have a proper reply soon. Regards, Jayakumar Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: Jayakumar Sent: Thursday, October 10, 2013 10:36 AM To: 'customersupport' Cc: '[protected]@hotmail.com' Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Gentle Reminder. Regards, Jayakumar Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Tuesday, October 8, 2013 9:49 AM To: Jayakumar Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Thank you for choosing to fly with Air India Express. We are very sorry for the delay. Kindly note that we have again forwarded your mail to the finance department with high importance who will investigate your case and take appropriate action and will refund your money as soon a possible. We hope the above information is sufficient. Please feel free to get in touch with us for any further clarification. Best Regards, Customer Support (SH) Air India Express. From: [protected]@topaz-engineering.com [mailto:[protected]@topaz-engineering.com] Sent: Monday, October 07, 2013 6:54 PM To: [protected]@airindiaexpress.in Cc: [protected]@hotmail.com Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Gentle Reminder Regards, Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Thursday, October 3, 2013 1:23 PM To: Jayakumar Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir/Madam, We are extremely sorry for the delay. There has been some problem at our finance department due to which there has been a delay. Kindly note that we have again sent a reminder to our finance department who will take some action as soon as possible. Thank you for bearing with us. We hope the above information is sufficient. Please feel free to get in touch with us if you still face any other problem. Best Regards, Customer Support (PN) Air India Express. From: [protected]@topaz-engineering.com [mailto:[protected]@topaz-engineering.com] Sent: Thursday, October 03, 2013 1:30 PM To: [protected]@airindiaexpress.in Cc: [protected]@hotmail.com Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Since July 2013 I am requesting to reimburse the money for the cancelled ticket. Can I have a proper reply soon. Regards, Jayakumar Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Wednesday, October 2, 2013 9:05 AM To: Jayakumar Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, We are constantly keeping a track of your case and shall revert to you As soon as possible. We are sorry for the inconvenience caused to you and thank you for Bearing with us. Thanks once again. Best Regards Customer Support (PN) Air India Express. From: [protected]@topaz-engineering.com [mailto:[protected]@topaz-engineering.com] Sent: Tuesday, October 01, 2013 4:15 PM To: [protected]@airindiaexpress.in Cc: [protected]@hotmail.com Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Let me know now, can I get the refund from AIRINDIA EXPRESS. From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Tuesday, October 1, 2013 2:15 PM To: Jayakumar Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Kindly note that we have forwarded your mail to the finance department who will investigate your case and take appropriate action. We hope the above information is sufficient. Please feel free to get in touch with us for any further clarification. Best Regards, Customer Support (SH) Air India Express. From: [protected]@topaz-engineering.com [mailto:[protected]@topaz-engineering.com] Sent: Tuesday, October 01, 2013 3:10 PM To: [protected]@airindiaexpress.in Cc: [protected]@hotmail.com Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, THIS IS already forwarded to you so many times you see my trailing mails . Please do not tell something to avoid your responsibility in this. Please let me have a proper answer from such a reputed airline like AIRINDIA EXPRESS !!! Let me know now, can I get the refund from AIRINDIA EXPRESS. Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Tuesday, October 1, 2013 1:33 PM To: Jayakumar Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Kindly send us your PNR/ confirmation number so we can check your record. We hope the above information is sufficient. Please feel free to get in touch with us if you still face any other problem. Best Regards, Customer Support (SH) Air India Express. From: [protected]@topaz-engineering.com [mailto:[protected]@topaz-engineering.com] Sent: Tuesday, October 01, 2013 1:23 PM To: [protected]@airindiaexpress.in Cc: [protected]@hotmail.com Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir/Madam, It is confirmed from my bank there is no refund amount credited to my credit card # Master card [protected]. On 7th July or even after up to this time. Please let me know when Air India Express will be processed to reimburse the cash to my account. I am not receiving any reply for my mails from you. !!! Best Regards, Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: Jayakumar Sent: Sunday, September 29, 2013 2:48 PM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir/Madam, Gentle Reminder Can you please give me an answer soon. Regards, Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: Jayakumar Sent: Monday, September 23, 2013 11:46 AM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir/Madam, Gentle Reminder Can you please give me an answer soon. Regards, Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: Jayakumar Sent: Thursday, September 19, 2013 3:26 PM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Gentle Reminder From: Jayakumar Sent: Tuesday, September 17, 2013 11:44 AM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir/Madam, It is confirmed from my bank there is no refund amount credited to my credit card # Master card [protected]. On 7th July or even after up to this time. Please let me know when Air India Express will be processed to reimburse the cash to my account. Best Regards, Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Tuesday, September 17, 2013 10:25 AM To: Jayakumar Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir/Madam, This mail is to inform you that your ticket has been refunded on 07th July 2013. The refunded amount will be processed to your account. We hope the above information is sufficient. Please feel free to get in touch with us if you still face any other problem. Best Regards, Customer Support (KA) Air India Express. From: [protected]@topaz-engineering.com [mailto:[protected]@topaz-engineering.com] Sent: Monday, September 16, 2013 2:01 PM To: [protected]@airindiaexpress.in Cc: [protected]@hotmail.com Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Please note the PNR No. which is in the ticket attached for reference DILS1T Please check the ticket attached. The ticket was attached in my earlier mail also. Please reimburse the cash to my credit card. Master card [protected]. Regards, Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Monday, September 16, 2013 9:31 AM To: Jayakumar Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Kindly send us your PNR number so we can check your record. We hope the above information is sufficient. Please feel free to get in touch with us if you still face any other problem. Best Regards, Customer Support (KA) Air India Express. From: [protected]@topaz-engineering.com [mailto:[protected]@topaz-engineering.com] Sent: Sunday, September 15, 2013 12:08 PM To: [protected]@airindiaexpress.in Cc: [protected]@hotmail.com Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Gentle Reminder From: Jayakumar Sent: Wednesday, September 11, 2013 12:04 PM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, Gentle Reminder From: Jayakumar Sent: Tuesday, September 10, 2013 1:14 PM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, To The officer in-charge Reimbursement of cancelled ticket Money, Dear sir, With reference to the trailing mails I need a reply from AIR INDIA EXPRESS. Regards, Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: Jayakumar Sent: Wednesday, September 4, 2013 4:25 PM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, To The officer in-charge Reimbursement of cancelled ticket Money, Dear sir, Please find attached the copy of booked ticket & cancellation. With this you can trace out from your system. Please can I get the money reimbursed as early as possible. Your cooperation in this is highly appreciated. Best Regards, Jayakumar Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Wednesday, September 4, 2013 2:28 PM To: Jayakumar Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Kindly send us your PNR number so we can check your record. We hope the above information is sufficient. Please feel free to get in touch with us if you still face any other problem. Best Regards, Customer Support (SH) Air India Express. From: [protected]@topaz-engineering.com [mailto:[protected]@topaz-engineering.com] Sent: Wednesday, September 04, 2013 11:57 AM To: [protected]@airindiaexpress.in Cc: [protected]@hotmail.com Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, To The officer in-charge Reimbursement of cancelled ticket Money, Dear sir, Please can I get the money reimbursed as early as possible. An answer from the officer in charge is expected. Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: Jayakumar Sent: Thursday, August 29, 2013 8:33 AM To: [protected]@airindiaexpress.in Cc: '[protected]@hotmail.com' Subject: FW: The officer in-charge Reimbursement of cancelled ticket Money, To The officer in-charge Reimbursement of cancelled ticket Money, Dear sir, With reference to the cancelled ticket Dated 07/07/2013 attached, the reimbursement of cancelled ticket money to my credit card # Master card [protected] is not done so far by AIR – INDIA EXPESS. Please can I get the reimbursement as early as possible. Please refer the trailing mail which was forwarded on JULY 23rd 2013 Best Regards, Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately. From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Tuesday, July 23, 2013 9:28 AM To: Jayakumar Subject: RE: The officer in-charge Reimbursement of cancelled ticket Money, Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Kindly note that we have forwarded your mail to the finance department who will investigate your case and take appropriate action. We hope the above information is sufficient. Please feel free to get in touch with us for any further clarification. Best Regards, Customer Support (TP) Air India Express. From: [protected]@topaz-engineering.com [mailto:[protected]@topaz-engineering.com] Sent: Tuesday, July 23, 2013 10:03 AM To: [protected]@airindiaexpress.in Cc: [protected]@hotmail.com Subject: The officer in-charge Reimbursement of cancelled ticket Money, To The officer in-charge Reimbursement of cancelled ticket Money, Dear sir, With reference to the cancelled ticket Dated 07/07/2013 attached, the reimbursement of cancelled ticket money to my credit card # Master card [protected] is not done so far by AIR – INDIA EXPESS. Please can I get the reimbursement as early as possible. Best Regards, Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. If you have received this communication in error, please notify the sender of this email immediately.

I cancelled booking ref. EVHXZ9 by Air India Express on June 28th, 2013. When followed up on the status, AIE customer service informed that the payment has already been transferred to my account but when I checked with my bank I found that AIE has not transferred the refund amount. Then the AIE Customer service informed that that matter has been advised to their Finance Dept. but there after no response to emails no. I am totally disappointed with such a service from the National Carrier. The sector booked was Sharjah-Cochin-Sharjah. AIE customer support last correspondence to me is copied below:- On Aug 13, 2013 3:12 AM, "customersupport" <[protected]@airindia.in> wrote: Dear Sir / Madam, We are constantly keeping a track of your case and shall revert to you As soon as possible. Thank you for choosing to fly with Air India Express. We are sorry for the inconvenience caused to you and thank you for Bearing with us. Thanks once again.

I am Abdul Shamnad booked ticket for me and my wife through online. for me an up and down ticket from London Heathrow airport to Cochin and for my wife Cochin to Heathrow for 14th August. (PNR : H921B). then I extended this ticket to 26th October. on 24th October at 4.30 IST, I called Air India Customer Care cell to make an enquiry about extension procedure and notional charges. i enquired them that will the ticket hold for 10th of next month and they answer that they cant. then i enquired about the extension charges and also about the "Notional charges". the call taken by a lady, she said that the extension charges be as earlier that is around Rs.11000 for us. then she said that about notional charges and mislead me and make a big loss for us. she said that the notional charge will be "Rs. 200" only per passenger. i again asked her is it "200 rupees" and she confirmed that it is "Rs.200" with extension charges payable if the extension not done before 24 hours of the journey. 200 rupees per head is a small amount and i thought that it will be extended on this Saturday and again make a call to them. again the call took by a lady and she said that the notional charge be "GBP 200" per passenger. what a difference?? due to the false information provided by the executive on 24th october, i need an extra 40000 Rupees. how can i bear such a huge loss? this is not a problem for them.. if they not gave such a wrong information, i can extend the ticket without such big amount. they can simply make a negligence and it suffered by me. i need an immediate solution for this problem caused with the clear negligence from the part of Air India. my contact no: [protected]. my mail id is "[protected]@gmail.com". hoping a just consideration and valuable reply, yours faithfully, Abdul Shamnad

See the below email date & other details :-

----- Forwarded Message -----
From: customersupport <[protected]@airindiaexpress.in>
To: &apos;Shijuraj Kolayadathuparamba&apos; <[protected]@yahoo.com>
Sent: Saturday, 31 August 2013 11:18 AM
Subject: RE: FOLLOW UP Fw: CANCELLATION REFUND

Thank you For choosing to fly with Air India Express.
On going through the records it appears that the refund is processed on 09/07/2013 as is evident from transaction shown below processed by our account.

1402.86 INR REFUNDED///CHQ NO 003608...19/06/2013

Confirm if you have not received the refund to your card. If you have not received kindly send the scanned copy of your credit card statement for the period 09/07/2013 18/07/2013 to [protected]@airindiaexpress.in &sg.[protected]@airindia.in


The above mentioned refund not yet received and see the new mail from customer care dept. and my reply :-

Dear sir,
I had expected your fast action as per your below reply, this is the 7th day from your last mail. i didn't receive any mails from your finance dept yet.
It is shame of our country, I am very dissappointed in this silly case couldn't solve from our Air India finance dept. [ A big public sector company in our nation].
I am trying to get the refund from the last Aug 3rd - 3 months over. it is too shame.

----- Forwarded Message -----
From: customersupport <[protected]@airindiaexpress.in>
To: 'Shijuraj Kolayadathuparamba' <[protected]@yahoo.com>
Sent: Wednesday, 9 October 2013 11:25 AM
Subject: RE: FOLLOW UP Fw: CANCELLATION REFUND

Dear Sir / Madam,

Thank you for choosing to fly with Air India Express.

We are extremely sorry for the previous mail.
Kindly note that we have forwarded your mail to the finance department with urgent reminder who will investigate your case and take appropriate action.

We hope the above information is sufficient. Please feel free to get in touch with us for any further clarification.

Best Regards,

Customer Support (CD)

Air India Express.