Air India Express Complaints & Reviews

I MR PETER PAUL JOSEPH booked a airline ticket for my sister from chennai to mumbai (Air India Express IX-602) .The flight was on Sat,31aug 2013.When she traveled in the plane her seat was fully smelling with a sweat.She was not comfortable at all.She also mentioned me that never to book a ticker in Air India express again.Please look into consideration n please do provide a proper facility to your customers....

September 2, 2013

The Manager
Finance Department
Air India Express,
Mumbai India
E-Mail: [protected]@airindiaexpress.in


This is the 3rd reminder mail that I have sent. The first email was sent on 14th August 2013. The second email was sent on 29th August 2013.



Dear Sir/Madam,

It has been over a month since I canceled 2 tickets...

IX 537 AUH - TVC dated 21 August 2013 was iniitially delayed; reason claimed by captain is that slot to take off is not available and captain is trying his best; however, after one hour, captain abandoned the flight. Living arrangements were not provided to passengers on visit visa to UAE who were leaving UAE. No firm information on time of resumption of the flight. Ladies children and strange gents are asked to rest in crowded lounge! The...

I have booked a ticket from Dubai to Tiruvananthapuram (booking confirmation no.WOVVYW) for self and family (wife & 2 daughters) in April because I was not able to travel, I have cancelled only my ticket on 5-July-2013 from the same booking. The refund amount AED.1,273.35 is not yet credited in my Credit Card (master card). I have been sending emails to customer support several times and they reply saying they have forwarded my...

Please note that, I (Vivek Kakkayen Manden) was trying to book Air Indian express flight tickets from Kuwait to Kozikode for my friend (Sangeeth Ameri) and family on 9th July, 2013 using my credit card. The travel date is 11th August, 2013. During the booking the process was declined twice and I didn’t get any email notification regarding this. My email id given during that time was vivek.[protected]@gmail.com. Since the process...

Dated : 17.08.13
To,
The Chief Manager, Silchar, Assam
AIR INDIA,

SUB : REDRESSAL OF COMPENSATION FOR FLIGHT CANCELLATION.

Dear Sir,

I would like to submit that at the time of flight Ticket booking on 23rd June’13 by my Travelling Agency M/s. Cyber Dotcom Cachar, Assam Mail Id.[protected]@gmail.com Mobile No-[protected]) as well...

I had cancelled one airindia express ticket through online on april 08th 2013 as it was purchased through credit card, but the cancellation amount (1060aed) is not yet credited back to my account . its already 3 months passed since the cancellation done, I had sent so many mails regarding this issue to the customersupport of airindia express. but they used to cheat me by sending the same reply that they forwarded the issue to finance...

I am Swarnendu Bhattacharya(student of N.I.T. trichy).
On 8th of june 2013,I had made my bookings for travelling from trichy to Kolkata on www.makemytrip.com.
On 10th of june,2013,I had a flight scheduled at 16:30 p.m from trichy airport,to Chennai.
My reservation and itinerary details was
FLIGHT DETAILS
AIR INDIA EXPRESS,TRICHY TO CHENNAI, E TICKET NUMBER – 87N39G
AIRLINE PNR: 87N39G
DEPARTURE...

Sir,

I had booked a ticket on Air India Express flight IX 384 Dubai-Mangalore on Aug 02,2012.

The flight was cancelled due to operational issues and i had to cancel the booking and apply for full refund of AED 1031.85.

The request was send to [protected]@airindiaexpress.in and I always get reply that the request is forwarded to the finance department. (I had send almost 5-6 reminders and always...

Refund issues I am having:
I have a serious displeasure over the refund of air ticket (attached with this email) from Chennai to Singapore (Confirmation ID: BTADSU (Chennai to Singapore) scheduled on 10th Feb under my name Akhil Garg.

As per air India express regulations, cancellation charge is 35% of the basic fare+ transaction fee. In ticket attached, the basic fare is 4700 and therefore the reduction should be...

I was having flight with air india express from amritsar to dubai. The flight num IX 191 Which was scheduled to depart at 1620hrs 18 dec 2012 amritsar to dubai. I was there at counter of airline when it was still one hour to depart. I gave ma ticket and askd for boarding pass. But they told i was late. I questioned them as there was still one hour to take off. But they started arguing n in no time all of them started dominating . I told them...

I was having flight with Air india express,flight number IX 191 which was scheduled to take off at 4.20pm on 18th december 2012 from Shri Guru Ram das international airport,Amritsar. I reached airlines counter nearly 1 hour before take off. But they said i was late. And later the way behaved was rediculous. I begged them as the flight was very important to me as i was to join my ship from dubai. Due that stupid crew on ground staff i was...

I HAd boks Air India Express Ticket (mumbai to Doha) through www.via.com, fkight timings at the time of ticket booking was 19:00 from Mumbai Airport, but on the day of departure when i checked with airline, i was shocked to know that flight timings is preponed and now flight was scheduled to leave at 13:30, that is 5 Jrs 30 mins before departure time as per booking.

I have received refund from Airline is Just 4080/- even though...

Hello,
Every one I like to inform every one and also like to raise a complain all the passenger who travel By AIR INDIA EXPRESS, I had a bad experience when I was traveling From Mangalore to Doha With My wife and my child, the staff are so rude and lot of harassments from staff till the security in the Mangalore Air Port, trying to open all the baggage’s creating problems to the passengers unnecessarily without any strong reasons,...

On 21 st october when I was trying to book two to -fro flight tickets(Total 4 tickets) from Mumbai to Trivandrum through Air India site,After the payement was done the the transaction ended with a 401 ERROR!!

After Half an hour an amount of 19,636.00 was debited fro my account(XXXXXXXXXX9627) And did not get any tickets either.I spoke with air india express ,and they told the ticket is not booked.

Its has been...

Dear Sir/Madam,

I have booked airticket for my family (Confirmation No. S44UUX & PNR: IX[protected] on 29 February 2012 to fly from Dubai to Tiruchirappalli for the date 31 May 2012, later we cancelled our booking on 30 May 2012 following the airline cancelled their flight, but we still not received the refund amount even after 5 months of booking cancel.

I made several email communications to the customer...

Attention: HR Manager, Air India Express.

Dear Sir,

I would like to raise a complaint against an Air Hostess, who was on board, when I was flying on 28/7/2012, by flight Number IX474, from Bahrain – Calicut-Bahrain, along with my two children.

My details are us Under:

Reetha Ratheeshan
Theertha Ratheeshan
Roshin Ratheeshan

Unfortunately I missed...

Hi,

I have purchased a ticket from Lucknow to Dubai for the date of April 02, 2012.

I try to extend my journey date but the air india express website was not working that time , I contact Dubai office and India office both . Every where told me that website is not working and you have purchased this ticket through Credit Card, so I am unable to help you at this time .

I again contact dubai office...

Today's date is[protected]. I booked ticket for April 12,2012. I couldnt cancel that ticket by online. I sent mail for cancellation and waiting till now to get my refund. I have called numerous time and mailing them continuously. No response from them on refunding. Even i visited twice to their office but i get poor response. I will give a perfect zero for customer satisfaction....

Hi,

My ticket reference number is 8LMFCP. I had booked this ticket for my flight from Dubai to Kochi on 15th May 2012 However the flight was cancelled about which i was informed only a day before and i had to scramble at the last moment to get reservation in another flight. I also cancelled my return flight with Air India Express. I have sent numerous emails on this to customer care and i am still awaiting my ticket refund....