Air India Express Complaints & Reviews

Dear Sir, I visited From Air India Express On 17 /May 2014 from Mumbai to Doha. My Check-in Bagged is not found on same flight. After 2 days They delivered my Bagged but I found that lot of Electronic Items Worth QAR 3000 is torn and not able to use it. I try to conduct there department still not body is response to my Call. My Confirmation number:6VX10J.Please check the same and give me reimbursement for the same.ThanksRegards

Hi. My Name is Sahzeer. I have my journey planned shortly in Air India Express Flight from Dubai. When I brought the tickets online the option for adding extra 10KG baggage was disabled and so now I have only 20KG as my limit. I have been trying to contact the Air India Express Office in Dubai (City Office[protected], Airport Office[protected] &[protected] since past 4 days but unfortunately no one answers the call. This is really disappointing response from AIE.

Subject : Refund of Cancelled Ticket # FUQLWV


II had booked a return ticket with Air India Express for me to travel on October 12.10.2013 from Abu Dhabi to Kozhikode -India) and return on 25.10.2013, However, due to some unexpected problem with my company, I couldn't travel, so, I cancelled the ticket during September 3rd week 2013 . I had send many requests ( more than 10 times) to the Air India Customer support
( [protected]@airindia.in), but, always I getting the below message" ( but not refund)

quote :
Thank you for choosing to fly with Air India Express, Please note we have forwarded your email to the concern authority to investigate your case and take appropriate action.We are sorry for the inconvenience.
Best Regards,

Customer Support (ND)-Air India Express."
[protected][protected][protected]---


Cholayil Parambil - Abu Dhabi

Dear All Can you please read the communication made by me for a simple small reason as the see the quick responses from air India express. If you call over phone they will not pickup. Most of the time it will be engaged. They will not call back. No were in the world you will be having such good and efficient support. The person already on board and we got a mail now!!! Regards, Sunil Sunil K.N. [protected]@gmail.com Apr 8 (2 days ago) to customersupport Hi, We have booked a ticket through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from cohin to Dubai on 10th April 20014. By mistake we typed wronly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil Reply Forward Sunil K.N.[protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail... Apr 8 (2 days ago) [protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail... Sunil K.N.Apr 8 (2 days ago) Loading... Sunil K.N. [protected]@gmail.com Apr 8 (2 days ago) to Air [protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail.com> Date: Tue, Apr 8, 2014 at 9:08 AM Subject: Change in Name To: customersupport <[protected]@airindiaexpress.in> Hi, We have booked a ticket through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from cohin to Dubai on 10th April 20014. By mistake we typed wronly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil Reply Forward Sunil K.N.Hi, I, Sunil K. N. have booked a ticket for two through online Ref : T0C2CS, ... Apr 9 (1 day ago) Hi, I, Sunil K. N. have booked a ticket for two through online Ref : T0C2CS, ... Sunil K.N.Apr 9 (1 day ago) Loading... Sunil K.N. [protected]@gmail.com Apr 9 (1 day ago) to customersupport Hi, I, Sunil K. N. have booked a ticket for two through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from Cohin to Dubai on 10th April 20014. By mistake I typed wrongly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil Reply Forward 4 older messages Sunil K.N.No reply from customer support MAIL RESENT TODAY Apr 9 (1 day ago) No reply from customer support MAIL RESENT TODAY Sunil K.N.Apr 9 (1 day ago) Loading... Sunil K.N. [protected]@gmail.com Apr 9 (1 day ago) to dxbcity, dxbapt, cokcity No reply from customer support [protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail.com> Date: Wed, Apr 9, 2014 at 8:54 AM Subject: Fwd: Change in Name To: customersupport <[protected]@airindiaexpress.in> MAIL RESENT TODAY Hi, I, Sunil K. N. have booked a ticket for two through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from Cohin to Dubai on 10th April 20014. By mistake I typed wrongly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil Reply Reply to all Forward Sunil K.N.[protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail... Apr 9 (1 day ago) [protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail... Sunil K.N.Apr 9 (1 day ago) Loading... Sunil K.N. [protected]@gmail. [protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail.com> Date: Wed, Apr 9, 2014 at 8:59 AM Subject: Fwd: Change in Name To: [protected]@airindiaexpress.in, [protected]@airindiaexpress.in, [protected]@airindiaexpress.in No reply from customer support [protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail.com> Date: Wed, Apr 9, 2014 at 8:54 AM Subject: Fwd: Change in Name To: customersupport <[protected]@airindiaexpress.in> MAIL RESENT TODAY Hi, I, Sunil K. N. have booked a ticket for two through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from Cohin to Dubai on 10th April 20014. By mistake I typed wrongly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil Reply Forward customersupportDear Sir / Madam, Kindly forward copy of the passenger passport for us to che... 12:50 PM (23 hours ago) Dear Sir / Madam, Kindly forward copy of the passenger passport for us to che... customersupport12:50 PM (23 hours ago) Loading... customersupport 12:50 PM (23 hours ago) to me Dear Sir / Madam, Kindly forward copy of the passenger passport for us to check. Best Regards, Customer Support (KP)Air India Express ----- Original Message ----- From: "Sunil K.N." To: customersupport Subject: Change in Name Date: Tue, 8 Apr 2014 09:08:56 +0400 Hi, We have booked a ticket through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from cohin to Dubai on 10th April 20014. By mistake we typed wronly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil Reply Forward customersupport 8:58 AM (3 hours ago) to me Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Kindly note that please attach your passport copy we will help you. We hope the above information is sufficient. Please feel free to get in touch with us for any further clarification. Best Regards, Customer Support (AM) Air India Express. From: Sunil K.N. [mailto:[protected]@gmail.com] Sent: Wednesday, April 09, 2014 10:25 AM To: customersupport Subject: Fwd: Change in Name Hi, I, Sunil K. N. have booked a ticket for two through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from Cohin to Dubai on 10th April 20014. By mistake I typed wrongly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil This mail is scanned by Fortigate AV

Dear sir, This is to bring to your notice that I was travelling from Mumbai to Hyderabad on 25th March via Air India Express flight no. 965. I had checked in one bag and received the baggage tag for it. when I landed in Hyderabad, I waited for my bag on the belt but it didn't arrive even after waiting for more than an hour. I informed your staff at the desk and they gave me a receipt assuring me that my baggage will be sent to my hotel where I am staying. They also gave me a followup number. I had my Canon camera 1100D in my bag worth rs. 20000 and all my clothes for the duration of stay in Hyderabad. I was on my official visit to Hyderabad. I waited for my bag the whole day, but your staff couldn't locate my bag. I was unable to start my work in Hyderabad as no clothes were available. Sadly I had to purchase clothes as I had to attend the meeting next day. Unfortunately the bag didn't arrive even on the second day. Finally your staff informed me that my bag was located in Jeddah and I received my bag on 3rd day evening at 4:30 pm. Unfortunately I was not able to complete my work in Hyderabad due to this delay. I had to reschedule my visit to Hyderabad next month. I had to bear the expenses for my clothes as well as for my stay. I had raised this query to your staff on telephonic discussion, but they said that no compensation would be given to passenger travelling in a domestic airline. I checked Air India's website. There is clearly mentioned that the domestic passengers are also entitled for a compensation such as clothing allowance. I hope your management wont disappoint me and reimburse my losses due to your mistake. Hoping for a positive reply. I have very high regards for Air India airlines and have enjoyed previous experience of flying with you. Following are my flight details. Passenger Names 1) Devendra Surve 2) Nayan Mahadik Flight No. AI 965 ( 25th March ) Ticket No :[protected]C1 Tag of Baggage received : AI 937437 Tag of Baggage not Received : AI 937436 NAYAN MAHADIK Team Leader - Service Anatek Services Pvt. Ltd. Mobile : [protected]

My husband and I were given an upgrade to Executive Class by our daughter, who is working in New Delhi.
Our flight was AI310, leaving New Delhi, March 11, for Seoul, SKorea. As it was a night flight, wrapped blankets were laid on the shelf in front of our seats and, later, a folded quilt was laid there also. There was a total of five passengers in this class. A meal was served, and then we never saw any cabin service until nearly ready to land in Seoul. At that time, I notice a passenger lying in his seat. I called the attendant to ask if all seats reclined into a bed. She said "yes". I asked her why we were not informed or given any instructions as to how this works.
I was very annoyed -- the one feature that allows for some rest. During the night I couldn't figure how the quilt worked while sitting in the chair.


The attendant was very apologetic but never checked during the night that we were using the facilities or did we need anything(especially since we weren't sleeping!). There is a diagram on the chair area, but none of it was explained; and when I looked at it, it didn't show a reclining position of the chair.


This was our first experience in Executive Class, and attendants cannot assume that passengers know these features. I was very disappointed in this lack of attention to detail, service, and nothing of evidence to show an active interest in the passengers.

I am ex employee of PwC and currently based out of > Dubai in senior corporate role. > > I would like to your kind notice the failure of Air India express to > refund amount due to me after ticket cancellation even after 6 months. > I have written several reminders and tried to contact on phone but so far > there is little success. Every time I have got standard response from Air > India express saying "we are looking in to it" (I have record of my mail trail conversation with Air INdia Express) > > *Based on my experience I suspect there may be a large scale fraud going > on in Air India express and my case might be just be the tip of iceberg. I > would request you to kindly take serious note of my case and do the > needful.* > > I can be contacted at [protected] for any clarifications and further > details.

Dear Sir, My name is Sajidev Thekkedath ( email id: [protected]@gmail.com). I have taken a tiket on 05/11/2013 from Abu dhabi to Kochin. with confirmation number 4VSU2J. unfortunately I had to cancell the ticket because of some personal reason. While cancelling the ticket the travel agent told me that the money will be credited to your account within 21 working days. I have waited another one and half months. nothing happened. went to AIr india express Abu dhabi office on January last week, February first week and each time they informed that within five working days it will be credited. not surprisingly till now it has not credited. could you please register this as a written complaint against Air India express as they are violated their policy. Regards, Sajidev [protected]

i have logged a complaint as below.It was acknowledged but never got a response. Not sure how long they would take to reply back. Please repond ASAP. Reference Number : WB-DHYD[protected] Location : Hyderabad Type : Complaint Category : Delay / Cancellations Sub Category : Misconnection FlightType : DOM Flight No. : AI543 Date of Travel. : 11/Jan/2014 Ticket No. : [protected] Content : AI 543 delayed at Hyderabad as a result, I missed my connection virgin Atlantic flight to London. I had to purchase additional flight for £382 and fly back to London Though I got the delayed certificate attached from Air, India . it doesn't say the reason why its delayed. 1.Can you please let me know what is the reason why the flight is delayed? 2.why did air India not make any arrangements with the connecting flights.? Status : Acknowledged Creation Date : 05/Feb/2014 16:10 Reference No: WB-DHYD[protected] Feedback 1 Feedback Type: Complaint Category: Call Center SubCategory: Incorrect Information Conveyed Location: Hyderabad Creation Date: 05 Feb 2014 Current Status: Under Process Last Updated On: 01 Mar 2014

My ticket PNR -5UMHMA and i could not travel on December 28th as i reached 3.10 since i reached 10 minutes late they refused me to travel and didnt issue boarding pass. Please note that while coming from dubai to Kochin on 5th Dec 2013 i have to sit allmost 5 hours in the flight on the Run way for that Air India has no value for time when they keep passengers wait in the air craft for 5 hours in the flight. And finaly when i checked about the refund they were saying its all ready credited to my account.. i send several mails regarding this issue to customer care every time they are giving the reply your case diverted to finance department and investigation is going on i send allmost 15 mails regarding this issue and always the same reply.. Today 13th March 2014 and now 75th day after my cancelled ticket and till now they didnt reply properly and not credited the amount to my account...

Dear Sir, I am Mr. ISMAIL KURIENTE PURAKKAL. I purchased the Air India express ticket(Return) using my SBT debit card on 03/10/2013, from Abu Dhabi to Kozhikode and Kozhikode to Abu Dbahi. The travelling date was 18/10/2013 and 03/11/2013. Unfortunately, I couldn't use my return ticket From Kozhikode to Abu Dhabi. The Confirmation Number was DYWAKQ. The Flight Number was IX - 3633. Departure Sun-03/11/2013 19:45 and Arrival Sun - 03/11/2013 22:20. Actually, I cancelled my air Ticket before 24 hours. But I didn't get any Refundable money or any information from your side yet. If you don't mind, please mail me regarding this matter. My mail id [protected]@gmail.com. Hopefully, Mr. Ismail Kuriente Purakkal Abu Dhabi - UAE. [protected]

Dear Sirs,

We at PipeTech Services Pvt. Ltd. had booked 3 tickets for our employees (Mr.Sunil Yadav, Mr.Hansaraj & Mr.Sarvesh Kumar Dubey)Mumbai-Delhi-Dubai (Ticket Copy Attached)

Mumbai(Depart:AI 660-24th Feb 2014-5:00PM) to Delhi(Arrive:AI 660-24th Feb 2014-7:00PM)
Delhi(Depart:AI 995-24th Feb 2014-8:40 PM) to Dubai(Arrive:AI 995-24th Feb 2014-10:40 PM)

Please note the flight from Mumbai took off late & arrived at Delhi an hour after scheduled time of arrival in Delhi i.e at 8:00 PM.The passengers were than not allowed to board the flight to Dubai stating that "OK to Board" was not there while check in and had to miss their flight.On persistence by our employees your staff issued a printed statement of the details which clearly states the "OK to Board" was received @ 15.04 & 15.06 hrs which is much before flight time & same was confirmed vide our agent in Dubai.

Due to this negligence from your end our staff had to wait in Delhi for one whole day.The passengers were not even given a hotel accommodation nor were they issued a ticket for the next flight. We had to pay double the price and book expensive tickets through Emirates. Our employees were travelling to Dubai to carry out service work on Vessel of Shipping Corporation of India which was in Dubai port.Due to the delay of arrival of our employees in Dubai, the vessel had to wait at Dubai resulting in losses to our Company aswell as delay in schedule of VLCC carrier of Shipping Corporation of India.

We want AI to conduct an inquiry into above incident & provide an explanation, we also need a refund for the tickets and compensation for the losses incurred.

Attached are details for your ready reference. Looking forward for your acknowledgement per return & detailed response on PRIORITY.

Regards,
Florida Fernandes
[protected]
Pipe Tech Services Pvt. Ltd.

I have taken the Air India flight for Jeddah to Mumbai to Delhi. From Jeddah to Mumbai it was a very Pleasant journey with Air India. From Mumbai I have to change the flight and have to catch the AI-806. I have deposited my luggage at check in counter and landed in Delhi and the pleasant experience start to become the worst experience ever. I have lost by bag after being reaching at Air India office at Airport they have told us to wait 2 hrs you can go we will deliver your baggage with-in 2Hrs after the flight lands here in Delhi and the time I am writing this mail it is almost 27 hrs and still no info of by baggage. Every time i am calling on the number they have given[protected] a lady from yesterday[protected] keep telling that we have recived you bag this evening and handed over to the courior will be delivered soon. Yesterday they have told me that it will be delivered by 8.pm then on 8 pm they have told by 10.pm it will be delivered. Today (01.03.2014) when i have called them at 10.am they have told me that take they number of courier company call them directly we have handed over to them now it's there responsibility's not ours. I have called on the numbers[protected],[protected] /01) as given by the air India staff they have not picked up the phone till 12.00 and when I have again called on[protected] that lady told me that i will tell you the status with in 15 mins. After 15-20 mins when i have called them she told me that they were not picking up there phone so can't tell the status keep trying to call on there number . And in frustration at 2.15 pm when i have called the AIR INDIA[protected] staff again Mr. Jitender told me that they have handed over by baggage to Couries and they have told me they luggage will be delivered by today evening . ten i say that you people have promised to deliver in 2 hrs he told that they have handed over to the courier service within two hrs then its courier company's duty not ours. Better to call them now. They I again called the courier company on[protected] and asked that i want to talk to their manager the person told me that i am the manager and regarding luggage he told me that don't call again and again" BAR BAR PHONE KARKE DIMAG KHARAB MAT KARO AAJ HO JAAYGA " and cuts the phone. and when i have asked them his name he cuts the phone and never picked up again. And then i have called on[protected] some Mr. Mohan Rathi picked up the phone and told that he is the manager of this we will try to deliver the bag ASAP. and when I have asked him about the person talk to me at[protected] he told me that " ARRAY SIR LEAVE IT PATA NAHI KISNA BOL DIYA MUJHE NAHI PATA KON THA " leave it sir don't know who have told this. So now I am writing this mail to you considering that you will take some action on it . I have some proof that how you people have mentally torture me with your Maharaja services. Kindly reply this mail, deliver my baggage, and take action against the staff responsible for this or otherwise will happy to see airindia in consumer court. Amit Kumar [protected] FILE NO for baggage lost is (56719) tag no 671540, ticket no is[protected]

Booking reference-YMU413 & VMZV7J With reference to the above bookings and their subsequent cancellation, I have not received the refund of these ticket cancellations even after 4 months from AI express. The matter has been presented before AI express through emails only to receive a reply that it has been forwarded to the concerned department. The first mail was sent on 5th November 2013 and the last mail was sent on 5th February 2014. I expect the necessary action will be taken. Thank you in advance.

I had cancelled 2 tickets (Confirmation no. HHVWYX on 19/11/13 &amp; RZAE7Z on 21/10/13) through your site. Reminder emails has been sent to air India express office and till now i have not received any response from your side regarding the refund amount. These tickets has been cancelled before 3 months and till today i have not received the refund amount to my account. While contacting your office, they say that the amount will be credited to my account within 2 weeks. Now its almost 3 months and your office staff doesn't give a proper reply and confirmation regarding the refund amount. So kindly do the needful to reimburse the refund amount to my account at the earliest. Appreciate your quick action on this issue.

Dear sir, This has reference to the booking as per subject itinerary. Please note that I cancelled the ticket almost 4 weeks prior to departure date, which is now more than 60 days from today's date. However, till date I have not received my refund to the credit card. Request you to please do the needful and process the refund urgently. I have already followed up over phone and email numerous times. Awaiting your response. Regards Nilesh Dange

Dear Sir It has been more than 9 months since I cancelled my ticket (please see the conversation below). Till I have not received the refunded amount Whom shall I contact now? Anil. [protected][protected][protected][protected][protected] From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Wednesday, October 30, 2013 7:22 AM To: Anil Gopinath Subject: RE: AIRINDIAEXPRESS Confirmation #RW41UN Dear Sir / Madam, We are constantly keeping a track of your case and shall revert to you As soon as possible. We are sorry for the inconvenience caused to you and thank you for Bearing with us. Thanks once again. Best Regards Customer Support (PN) Air India Express. From: Anil Gopinath [mailto:[protected]@walaa.com] Sent: Tuesday, October 29, 2013 5:38 PM To: customersupport Subject: RE: AIRINDIAEXPRESS Confirmation #RW41UN Dear Sir Any progress in this issue? (It has been 5 months since I cancelled my ticket (please see the conversation below). Till I have not received the refunded amount.) Regards, Anil Gopinath Snr. System Administrator [protected][protected][protected] From: customersupport [mailto:[protected]@airindiaexpress.in] Sent: Monday, September 30, 2013 1:27 PM To: Anil Gopinath Subject: RE: AIRINDIAEXPRESS Confirmation #RW41UN Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Kindly note that we have forwarded your mail to the finance department who will investigate your case and take appropriate action. We hope the above information is sufficient. Please feel free to get in touch with us for any further clarification. Best Regards, Customer Support (SH) Air India Express. From: Anil Gopinath [mailto:[protected]@walaa.com] Sent: Sunday, September 29, 2013 12:30 PM To: [protected]@airindiaexpress.in Subject: RE: AIRINDIAEXPRESS Confirmation #RW41UN Dear Sir It has been 5 months since I cancelled my ticket (please see the conversation below). Till I have not received the refunded amount. What should I do now ? Regards, Anil Gopinath Snr. System Administrator [protected][protected][protected] From: customersupport [mailto:[protected]@airindia.in] Sent: Friday, May 10, 2013 9:53 AM To: Anil Gopinath Subject: RE: AIRINDIAEXPRESS Confirmation #RW41UN Dear Sir/Madam, This mail is to inform you that your ticket has been refunded on 29th April 2013. The refunded amount will be processed to your account. We hope the above information is sufficient. Please feel free to get in touch with us if you still face any other problem. Best Regards, Customer Support (CG) Air India Express. From: Anil Gopinath [mailto:[protected]@walaa.com] Sent: Thursday, May 09, 2013 8:05 PM To: [protected]@airindiaexpress.in Subject: FW: AIRINDIAEXPRESS Confirmation #RW41UN Dears I had made a booking from Dammam to Cochin on Air India Express, ONLINE, and the confirmation no was RW14UN. (ticket is attached) I had to cancel it due to change in my schedule, and it was cancelled on 29th April 2013. But till now, the amount is not refunded to my account. Whom should I contact to get an update. Anil Gopinath Snr. System Administrator ________________________________________ From: [protected]@airindiaexpress.com [[protected]@airindiaexpress.com] Sent: Wednesday, February 20, 2013 6:30 PM To: Anil Gopinath Subject: AIRINDIAEXPRESS Confirmation #RW41UN E-mail: [protected]@airindiaexpress.in Confirmation number: RW41UN Receipt and Itinerary as ofWed-20/02/13 15:25 You will need to provide this confirmation number and your passport/photo I.D. and valid visas (where applicable) at check-in to receive your boarding card. ANIL GOPINATH SAUDI UNITED COOPERATIVE INSURANCE P O BOX 31616 AL KHOBAR 31616 SA ITINERARY: FROM/TO FLIGHT STOPS DEPARTURE ARRIVAL DMM ( Dammam, DMM) / COK ( Kochi, International Terminal, COK) INTL Terminal IX - 382/474 1 Mon-17/06/13 20:30 Tue-18/06/13 05:35 Passenger(s) Charge Description Original Amount Amount GOPINATH, ANIL INSU - Insurance SSR 10.00 SAR 10.00 SAR Bag Allowance: ADT 30kgs/CHD 30kgs/INF 10kgs NSST - NSST 0.00 SAR 0.00 SAR Seat :3A G - GOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY 249.00 SAR 249.00 SAR WFEE - Web Consumer Fee 11.24 SAR 11.24 SAR TAX - Airport Tax - DMM 50.00 SAR 50.00 SAR FUEL - Fuel Surcharges - DMM 325.00 SAR 325.00 SAR ITINERARY: FROM/TO FLIGHT STOPS DEPARTURE ARRIVAL COK ( Kochi, International Terminal, COK) INTL Terminal / DMM ( Dammam, DMM) IX - 473/381 1 Fri-28/06/13 14:05 Fri-28/06/13 19:10 Passenger(s) Charge Description Original Amount Amount GOPINATH, ANIL NSST - NSST 0.00 SAR 0.00 SAR Bag Allowance: ADT 20kgs/CHD 20kgs/INF 10kgs G - GOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY 217.79 SAR 217.79 SAR Seat :3A WFEE - Web Consumer Fee 11.24 SAR 11.24 SAR TAX - Airport Tax(Passenger Service Fee) - COK 15.52 SAR 15.52 SAR TAX - Development Charge - COK 20.69 SAR 20.69 SAR FUEL - Fuel Surcharge - COK 312.28 SAR 312.28 SAR ICICI Travel Insurance Passenger(s) Reference No. Original Amount Amount GOPINATH, ANIL SAR 10.00 SAR 10.00 Reservation Totals: Air fare 466.79 SAR Tax 723.49 SAR TRAVEL INSURANCE SAR 10.00 Special Service 22.48 SAR Insurance Fee 10.00 SAR TOTAL 1, 222.76 SAR Payment Summary: ANIL GOPINATH 20/02/13, MSCD XXXXXXXXXXXX8017 1, 222.76 SAR 1, 222.76 SAR TOTAL PAYMENTS 1, 222.76 SAR

I am writing this mail in accordance to the kind of rudeness I got from your staff (Mr. Pramod), I don't know his last name as he rudely told me that he would not tell that. I was supposed to board a flight today itself (Booking Ref no. is Y60DK) from Mumbai - Delhi - Patna. I was not informed about that as I gave my office landline no. This guy was very rude that its my fault that I haven't given my mobile no. and he straightaway told me that they don't communicate on mails. I was there for 3 hrs, waiting patiently, crying for help as my marriage is scheduled for tomorrow. He told me that my ticket is invalid and I cant fly on that. i can fly only till Delhi ( one morning flight was there from delhi to patna) but he refused to entertain me on that. He was also making a joke of the fact that I have taken the flight 2 months back for saving money. I cant tell you the kind kind of mental pressure and humiliation I got through. I have already filed a complaint in consumer court. IS THIS THE KIND OF SERVICE ONE EXPECTS FROM AIR INDIA? leave service, is this the way to talk to a customer of yours. I wanted you people to know that I am flying tomorrow by Indigo flight that I had to book on my own today. Please keep a tab of foolishness and carelessness you are doing.

Dear Sir, With reference to the attached confirmation, I would like to inform you that I could not travel on 11.04.13 from Kozhikode to Dubai due to some personal reasons. So I kindly request you to refund the amount to the same credit card used for booking the ticket. Yours Faithfully. Chandran Vaniyan [protected] Forwarded message[protected] From: <[protected]@airindiaexpress.com> Date: Wed, Mar 6, 2013 at 12:49 PM Subject: AIRINDIAEXPRESS Confirmation #FV4GI9 To: [protected]@gmail.com E-mail: [protected]@airindiaexpress.in Confirmation number:FV4GI9 Receipt and Itinerary as ofWed-06/03/13 08:46 You will need to provide this confirmation number and your passport/photo I.D. and valid visas (where applicable) at check-in to receive your boarding card. CHANDRAN VANIYAN PO BOX 5527 GARHOUD DC 5527 AE ITINERARY: FROM/TOFLIGHTSTOPSDEPARTUREARRIVAL DXB ( Dubai, Terminal 2, DXB) Terminal 2 / CCJ ( Kozhikode, CCJ) IX - 3440Mon-08/04/13 20:45Tue-09/04/13 02:15 Passenger(s)Charge DescriptionOriginal AmountAmount VANIYAN, CHANDRANV - VOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY249.00 AED249.00 AED Bag Allowance: ADT 30kgs/CHD 30kgs/INF 10kgsTAX - Airport Tax - DXB75.00 AED75.00 AED TAX - Development Charge - DXB50.00 AED50.00 AED TAX - Pax Security and Safety Service Fee - DXB5.00 AED5.00 AED FUEL - Fuel Surcharge - DXB230.00 AED230.00 AED ITINERARY: FROM/TOFLIGHTSTOPSDEPARTUREARRIVAL CCJ ( Kozhikode, CCJ) / DXB ( Dubai, Terminal 2, DXB) Terminal 2IX - 3430Thu-11/04/13 07:05Thu-11/04/13 09:30 Passenger(s)Charge DescriptionOriginal AmountAmount VANIYAN, CHANDRANH - HOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY327.33 AED327.33 AED Bag Allowance: ADT 20kgs/CHD 20kgs/INF 10kgsTAX - Airport Tax (Passenger Service Fee) - CCJ15.77 AED15.77 AED FUEL - Fuel Surcharge - CCJ193.57 AED193.57 AED TAX - Development Charge - CCJ20.30 AED20.30 AED Reservation Totals:Air fare576.33 AED Tax589.64 AED TRAVEL INSURANCEAED 0.00 Special Service0.00 AED Change/Cancellation Fees65.06 AED TOTAL1, 231.03 AED Payment Summary:CHANDRAN VANIYAN 06/02/13, MSCD XXXXXXXXXXXX4869890.09 AED890.09 AED CHANDRAN VANIYAN 06/03/13, MSCD XXXXXXXXXXXX4869182.53 AED182.53 AED CHANDRAN VANIYAN 06/03/13, MSCD XXXXXXXXXXXX4869179.83 AED179.83 AED TOTAL PAYMENTS1, 252.45 AED Note Cabin Baggage allowed is 7 Kgs (including DUTY FREE ITEMS) per passenger (except Infants). Dimensions not to exceed 20x14x9 inches.Check-in counters open 3 HOURS before scheduled departure and close 60 MINUTES before scheduled departure.All passengers must possess a valid Passport and Visa for International Travel. For Domestic Travel, passengers must carry a valid Photo ID.Please carry this receipt when reporting for the flight.CANCELLATION CHARGES 35% of the basic fare + transaction fee if the cancellation is made 10 days or more prior to the scheduled departure of the flight. 50% of the basic fare + transaction fee if the cancellation is made between 9 days and 24 hours prior to the scheduled departure of the flight. ONLY TAXES will be refunded if the cancellation is made less than 24 hours prior to the scheduled departure of the flight. Only Taxes will also be refunded if the passenger is also a NO SHOW on the flight.Change of Booking to another date/sector is permitted up to 12 hours prior to your booked flight. Change of date/sector is free of cost for Express FLEXI fare. For Express VALUE fare, a nominal charge of Rs 450/- or its equivalent in local currency will be charged. In both Express VALUE and Express FLEXI, the passenger will have to pay the difference in fare if the applicable basic fare is greater than the current basic fare. However, if the applicable basic fare is less than the current basic fare, the difference in amount will not be refunded to the passenger. Also, in case the applicable taxes are higher, the difference in tax amount will also have to be paid by the passenger. If the applicable taxes are lower, no refund will be given. The refund will be made in the same mode of payment as used while booking. For 'Cash' payment, the refund may be processed by cheque.As provided in Air-India Express's Regulations, certain fares may have conditions, which limit or exclude the passengers’ right to change or cancel reservations.Fares and schedules are subject to change without notice.In case of circumstances beyond its control, Air-India Express may without notice, cancel, reschedule or reroute a flight. In such cases when the flight is cancelled or delayed by more than 3 hours, Air-India Express shall either: Carry the passenger on another of its scheduled passenger service on the same sector, provided space is available, OR Make a full refund of the ticket with no further liability to Air-India Express.(The passenger will be required to collect the refund from the point of purchase.)Air-India Express does not take any obligations or responsibility for transfer/connections of passengers or their baggage to other flights. Air-India Express is not liable for any losses or expenses arising out of any failure to board a planned connection. On cancellation or delay of its flight due to unforeseen circumstances Air-India Express will not provide for accommodation nor will it provide or arrangefor alternate mode of travel.Travel Documentation is the sole responsibility of the passenger . Confirmation FV4GI9 AIRINDIAEXPRESS.html 17K View Download Reply Forward Chandran KV [protected]@gmail.com 7/1/13 to customersupport Please update me the status [protected] Forwarded message[protected] From: Chandran KV <[protected]@gmail.com> Date: Sat, Apr 13, 2013 at 11:52 AM Subject: Fwd: AIRINDIAEXPRESS Confirmation #FV4GI9 To: [protected]@airindiaexpress.in Dear Sir, With reference to the attached confirmation, I would like to inform you that I could not travel on 11.04.13 from Kozhikode to Dubai due to some personal reasons. So I kindly request you to refund the amount to the same credit card used for booking the ticket. Yours Faithfully. Chandran Vaniyan [protected] Forwarded message[protected] From: <[protected]@airindiaexpress.com> Date: Wed, Mar 6, 2013 at 12:49 PM Subject: AIRINDIAEXPRESS Confirmation #FV4GI9 To: [protected]@gmail.com E-mail: [protected]@airindiaexpress.in Confirmation number:FV4GI9 Receipt and Itinerary as ofWed-06/03/13 08:46 You will need to provide this confirmation number and your passport/photo I.D. and valid visas (where applicable) at check-in to receive your boarding card. CHANDRAN VANIYAN PO BOX 5527 GARHOUD DC 5527 AE ITINERARY: FROM/TOFLIGHTSTOPSDEPARTUREARRIVAL DXB ( Dubai, Terminal 2, DXB) Terminal 2 / CCJ ( Kozhikode, CCJ) IX - 3440Mon-08/04/13 20:45Tue-09/04/13 02:15 Passenger(s)Charge DescriptionOriginal AmountAmount VANIYAN, CHANDRANV - VOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY249.00 AED249.00 AED Bag Allowance: ADT 30kgs/CHD 30kgs/INF 10kgsTAX - Airport Tax - DXB75.00 AED75.00 AED TAX - Development Charge - DXB50.00 AED50.00 AED TAX - Pax Security and Safety Service Fee - DXB5.00 AED5.00 AED FUEL - Fuel Surcharge - DXB230.00 AED230.00 AED ITINERARY: FROM/TOFLIGHTSTOPSDEPARTUREARRIVAL CCJ ( Kozhikode, CCJ) / DXB ( Dubai, Terminal 2, DXB) Terminal 2IX - 3430Thu-11/04/13 07:05Thu-11/04/13 09:30 Passenger(s)Charge DescriptionOriginal AmountAmount VANIYAN, CHANDRANH - HOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY327.33 AED327.33 AED Bag Allowance: ADT 20kgs/CHD 20kgs/INF 10kgsTAX - Airport Tax (Passenger Service Fee) - CCJ15.77 AED15.77 AED FUEL - Fuel Surcharge - CCJ193.57 AED193.57 AED TAX - Development Charge - CCJ20.30 AED20.30 AED Reservation Totals:Air fare576.33 AED Tax589.64 AED TRAVEL INSURANCEAED 0.00 Special Service0.00 AED Change/Cancellation Fees65.06 AED TOTAL1, 231.03 AED Payment Summary:CHANDRAN VANIYAN 06/02/13, MSCD XXXXXXXXXXXX4869890.09 AED890.09 AED CHANDRAN VANIYAN 06/03/13, MSCD XXXXXXXXXXXX4869182.53 AED182.53 AED CHANDRAN VANIYAN 06/03/13, MSCD XXXXXXXXXXXX4869179.83 AED179.83 AED TOTAL PAYMENTS1, 252.45 AED Note Cabin Baggage allowed is 7 Kgs (including DUTY FREE ITEMS) per passenger (except Infants). Dimensions not to exceed 20x14x9 inches.Check-in counters open 3 HOURS before scheduled departure and close 60 MINUTES before scheduled departure.All passengers must possess a valid Passport and Visa for International Travel. For Domestic Travel, passengers must carry a valid Photo ID.Please carry this receipt when reporting for the flight.CANCELLATION CHARGES 35% of the basic fare + transaction fee if the cancellation is made 10 days or more prior to the scheduled departure of the flight. 50% of the basic fare + transaction fee if the cancellation is made between 9 days and 24 hours prior to the scheduled departure of the flight. ONLY TAXES will be refunded if the cancellation is made less than 24 hours prior to the scheduled departure of the flight. Only Taxes will also be refunded if the passenger is also a NO SHOW on the flight.Change of Booking to another date/sector is permitted up to 12 hours prior to your booked flight. Change of date/sector is free of cost for Express FLEXI fare. For Express VALUE fare, a nominal charge of Rs 450/- or its equivalent in local currency will be charged. In both Express VALUE and Express FLEXI, the passenger will have to pay the difference in fare if the applicable basic fare is greater than the current basic fare. However, if the applicable basic fare is less than the current basic fare, the difference in amount will not be refunded to the passenger. Also, in case the applicable taxes are higher, the difference in tax amount will also have to be paid by the passenger. If the applicable taxes are lower, no refund will be given. The refund will be made in the same mode of payment as used while booking. For 'Cash' payment, the refund may be processed by cheque.As provided in Air-India Express's Regulations, certain fares may have conditions, which limit or exclude the passengers’ right to change or cancel reservations.Fares and schedules are subject to change without notice.In case of circumstances beyond its control, Air-India Express may without notice, cancel, reschedule or reroute a flight. In such cases when the flight is cancelled or delayed by more than 3 hours, Air-India Express shall either: Carry the passenger on another of its scheduled passenger service on the same sector, provided space is available, OR Make a full refund of the ticket with no further liability to Air-India Express.(The passenger will be required to collect the refund from the point of purchase.)Air-India Express does not take any obligations or responsibility for transfer/connections of passengers or their baggage to other flights. Air-India Express is not liable for any losses or expenses arising out of any failure to board a planned connection. On cancellation or delay of its flight due to unforeseen circumstances Air-India Express will not provide for accommodation nor will it provide or arrangefor alternate mode of travel.Travel Documentation is the sole responsibility of the passenger . Confirmation FV4GI9 AIRINDIAEXPRESS.html 17K View Download Reply Forward customersupport [protected]@airindiaexpress.in 7/1/13 to me Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Please note that we have sent a message to the airport to confirm that you were No Show as soon as they confirm that you have not traveled, we will change your Status/Unblock your PNR so that you can collect applicable refund. We hope the above information is sufficient. Please feel free to get in touch with us for any further clarification. Best Regards, Customer Support (SB)Air India Express. From: Chandran KV [mailto:[protected]@gmail.com] Sent: Monday, July 01, 2013 3:54 PM To: [protected]@airindiaexpress.in Subject: Fwd: AIRINDIAEXPRESS Confirmation #FV4GI9 Please update me the status [protected] Forwarded message[protected] From: Chandran KV <[protected]@gmail.com> Date: Sat, Apr 13, 2013 at 11:52 AM Subject: Fwd: AIRINDIAEXPRESS Confirmation #FV4GI9 To: [protected]@airindiaexpress.in

Dear Manager I have cancelled the return ticket No. 0K99R7 before the date and waiting for the refund to the same same credit card. I have send a number of request to customer service but reply is that (we are awaiting the reply from authority") . So please give the refund without any further delay. [protected]@ebcdubai.ae [protected]@hotmail.com